go see some babies or kids. melissa: unbelievably, we are out of timq we will see you back tomorrow. here comes "the willis report." gerri: hello, everyone. tonight on "the willis report." another scandal as one oñ the country's biggest charities they gave millions in taxpayer dollars. and praised by president obama. also, workersst excessive retirement fees. will more employers push to lower those feeds? and be just to avoid the summer. we are watching out for you tonight on "the willis report." ♪ ♪ ♪ ♪

gerri: we will have all of that and more. but first, our top story tonight is we all know that congress can never seem to get anything done. now, you might say that they are blowing up their homework. washington is nowhere close to a deal on student loan rates. without congressional congressional action on the interest rate on federal student loans, those loan rates will go double the 6.8%. -are to weigh in, we have our two guests. what you have to say? >> i think in the down economy, the government has to keep interest rates low. a lot of people are struggling to find work. they can't pay back their loans as it is. we see the link with the rates at all-time highs. let the rates double. this is not a well thought out plan by congress.

gerri: is anything well-thought-out? let me get to mark. using these loan ratessshould double. why is that? >> it doesn't make that much of a difference. it is going to double. the amount of debt is the real problem not the cost of the debt. each year students graduated with thousands of dollars worth of additional debt. >> i know a lot of people who are facing student loan debt. but wwen you face another set of taxes and regulations and the ads of every month, it does add up. we already see the all-time high and we want to see that go even higher. we will see the student loan will worse because of the inaction of congress. if we incrementally increase the rates, that is one thing. but the doubles overnight, we will see this bubble burst once

and for all. gerri: lets look at it from the federal government point of view of the taxpayer. if we keep that loan interest rate of 3.4%, it will cost the government $41 billion, $41 billion over 10 years. what do you say to that? >> it would be better spent doubling or tripling the pell grant which doubles the rate. doesn't affect who enrolls in college. gerri: he makes a good point. maybe it can be better used elsewhere. >> i think that is a valid point. when we look at the interest rates, i'm not saying it is 3.4% for the next 10 years. but the sudden doubling of it is not very wise. i know a lot of students have done their college decisions based on the 3.4% rate. now that you are going to tell going to go to the college based on the 3.4% rate. they ave been planning on that

for years. but if you double it overnight, it is not a wise thing to do. anything that congress does, it is not always well-thought-out. gerri: no, not generally. check out these facts. 50% of students actually trying to earn a bachelor's degree get one in four years. in reality, the performances of these kids who get these federal dollars, it is pathetic. mark, what should happen to the system to fix that? >> first of all the loan limits should be set more rationally based on ability to repay the debt as opposed to letting me borrow unlimited amounts of money. we need to put more money into enabling students to graduate from college. i would like to say someone who graduates with a bachelors degree is more than double the federal income tax of someone who has a high school diploma. investing a college education is

not just an investment in the students future, but an investment in the future of the country's. gerri: charlie, i don't know. i think we have oversold the college education put too much emphasis on it. what do you say? >> i think we are going to subsidize, let's rethink the way we do it. how about we look at return on value or we don't give them a study like -- one that is in relevant whereas engineering would be something that is something really need it. but maybe there is a middle path that says let's give these loans to something that could result in this and future business growth. gerri: getting your reaction to what you think congress will have happened. mark, you first. >> congress is likely to do nothing because that's what they do best. they are too far apart to reach

an agreement of the two sides. they might make it retroactive. but i don't think that they are going to get anything done by july 1. >> i don't think they are going to get a deal. but let's look at why. again, if this is a social security debate, this would already be done. older people vote, younger people do not vote. that is the reality of the situation. there is no lobby group that is saying if you double the rate you want one answer is that young people need to go. thank you both for coming on. we really appreciate it. >> thank you. >> thank you for having me. gerri: millions in taxpayer dollars are unaccounted for tonight at one of our nation's top charities. that is right. big brothers and big sisters of america.

its books are such a mess of the department of justice is freezing the funds altogether. we now is ken berger. what is going on? >> it is a pathetic mass and basic finance that they are not following. the government cannot even keep track of where the money went. they don't have received. it appears that some of the money wws spent on heaven knows what else. such a disaster of basic accounting. gerri: you are always monitoring the securities. so you know it is about how the money should be monitored. let's delve into what we are describing here. big brothers and sisters, totaling $20 million. as you say, this is mixed up with the operating money. so it can be mixed up with the federal tax dollars. why's that a big no-no? >> you cannot know whether the

government money was used for the purpose that it was dedicated to. if you don't have that money in a separate account to track it, there is no way to know. it could be used for any appropriate person that you can imagine. gerri: what they are saying about the charity is astonishing. what is interesting is that this is a security that the president has gone behind. they provide one-on-one mentoring relationships for low income kids and they really try to bring people along who are living in a situation that is not ideal to their growth. ultimately, what they want to do is good. but they have totally messed up and what should have in your? >> you're talking about kids and military families, so forth, what should happen here is that those basic things should be put into place. they need to get the financial stuff in place or they have to

put the controls in place. i think that they are going to have to do this publicly. the public should see exactly what corrective action they should take and not just something they do in secret behind the scenes. we found out that they didn't didn't even have their board check the filings with the irs and they were supposed to. it has not been on their website gerri: we don't know what is going on. here was their response. our work was never compromised, they said. we are disappointed that we fell short in meeting the procedural guidelines set by the department of justice and financial personnel are in place and internal controls and networkwide training is underway. >> when they are saying nothing has been compromised, how do we know that? i question not begin with. secondly, the devil is in the details. if there are not fundamental corrections put into place that

we can see, what does it mean? is a great pr statement. gerri: we will keep track of this and have you backed away in on any real changes that we have evidence of. thank you for coming on the show tonight. well, we have more to come this hour. including by some complain about crummy customer service. and major companies being forced to pay up because their 401k is too high. what that means for you and your money coming up next.

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gerri: a big victory for folks saving for retirement with 401ks. a class action lawsuit was settled over excessive fees. the companies will pay $35 million in compensation that may not seem like a lot of money if they could open the floodgates. it is also the latest for workq)s in a series of lawsuits

against the managers of 401k plans. joining us now is the ceo of the online 401k. you know, i have read about this case and it is astonishing to me what these companies were doing. describing the problems that they had in managing the these things. >> okay, so the participants of these plans probably started seeing that something wasn't right in their statements. they said that they thought that these were unreasonable. also they were being limited to which investments they could choose and that they were sort of proprietary investments of cigna. proprietary meaning that they were funds being run and managed >> is used to happen all the time. >> remember enron and others. so with this, they think

something is wrong they were able to find counsel. the sad part it has been six years and the process at this >> you think that this is a drop >> the plan itself was overn? $2,000,000,000.5 or six years ago. $35 million is approximately 1.5%. so that is the percentage fee that we are talking about. gerri: meaning this is a years worth of fees? >> the settlement was retroactive that is coming up on 14 years. gerri: okay, what i want people to take away if you assume all the time that your 401ks being well-managed and it is fair and that is not always the case.

>> unfortunately it is not. i'm going out on a limb. i don't have very many friends in the industry. but charging a percentage of assets, like all the companies do, i don't think it is the right model anymore. maybe there was a time for that. but the bottom line is let's assume you have been participating and you have been able to tuck away $100,000. the way that this fee structure works is you will be paying 10 times as these that i am. and i don't think you'll be getting 10 times the service, do you? gerri: that is a good point. >> 401ks are good. they are the only vehicle that we have there are employers with

tax deferment and that is a positive good that is that we have expected the average individual to be a savings expert and decipher all of this opaque set of ideas going on. gerri: they said that the fees were declining overall. you think this is a trend? what do you see? you look at these numbers every day. >> that is right. it's a relative term if the average speeds were 1.1% and they went up 1.08%. that is how they are measuring it. a lot of attention, the department of labor, i think that this is just the tip of the iceberg. they have been saying that we have been wronged. gerri: i know that our viewers do not like to see thesãkindsú of7; lawsuits. chad, thank you for coming on. we appreciate your time.

well, it is time now for a look at stories breaking on fox business.com. stocks moving higher for a second time today as bond yields fell. and at significantly lower rates than the first three months of the year. monsanto's earnings slipping 3%. the ceo says what was caused by last year's drought impacts the consumer. but many say it impacts at all. aaa says the price is $3.34 and that is 15 cents higher than a year ago. according to the information we had been given. and today, the defense of marriage act being struck down

by supreme court justices. those are the hot stories right now on fox business.com. and coming up later in the show, ben bernanke said the economy was improving and it turns out he may have jumped the gun and we will explain. we answer the question, how do you do that? getting the most bang for your buck

gerri: we have tips to make your complaints go along way. follow his next on "the willis

gerri: so how do you master the art of complaining? you should never accept it defective product or service. todd, welcome back. why do people not complain more often? >> a recent study by the university of arizona. 51% of people didn't complain because they felt plain and simple it wasn't worthwhile. that doesn't surprise me. i think it is a lot of factors. there is a feeling of hopelessness that no one cares. peeple are passive aggressive and they don't want to do much abouu it. embarrassment and humiliation and public repudiation in front of others that you will be made to look foolish and stand out like a sore thumb. a fear of failure or just being rrdiculous. another key thing is we are so tied to our devices and we are

very much afraid of face-to-face interaction. if we can't do it on our phones, we don't want to do it. gerri: the social media can be the best way to complain, right? >> yes. the best way to complain today is twitter has become the go to source for getting your complaint out there. companies actually monitor social networking like facebook and youtube and they also go to twitter. they are monitoring what is being said about them.3 and they jump on it. they know the bad news travels fast. they blast that problem and 18 people hear about it. all digital and social media. >> view hash tag or company name >> there other ways to do it as

well. we don't want to just leave all the other folks out there. there are methods for what you see. you can go and monitor those things as well. they react very quickly because bad news travels fast. there are also low-tech ways to deal with problems. we find out why people don't complain or what drives them nuts about the problem solving problem-solving experience. we found out that their inability to get a live person on the phone with number one. they couldn't get through. there are great services out there. these are sites that will do one of two things. they will either give you the way to get through all of those automated seasonal positions

because you can actually give them your phone number and it is a service. it will call you back. they will be waiting on line for you. gerri: those are all great ideas. i paint can bypass automated phone menus . so this boss tweed of the problem and added the president's name. and let me tell you, that thing god so fast it will make your head spin to it's my pleasure. gerri: now we want to know what you think. does it take to complain about cusáomer service? logons gerriwillis.com. but on the right-hand side of the screen. i will show the results of the end of tonight's s$ow. in a new report shows how

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>> remarks u.s. city is in new york, here again is gerri willis. ♪ gerri: ben bernanke's taper talk might have happened all to send. despite federal reserve's aasurance is the economy's getting better, first quarter gdp growth getting revised down to just under 2%. with more on this, an economist with the university of maryland. i thought this was a big revision. tell me what you make of this. >> well, consumers are spending the way we thought. businesses are remarkably hasn't to invest.

they're just not convinced the economy is taking off. they will have customers. they see uncertainty about the costs associated with obamacare and would just rather look for other places to invest. gerri: you look back at the recovery. of course it has been slow, but3 it has been a recovery. are we do for recession? >> i don't know that that is the case. it seems as though the economy is content to slog along. the second half of barley be a little bit better, but it will be anything to cheer about. this recovery is for a half years, averaged about 2%. the comparable amount of time during the reagan recovery was 5%. gerri: the world has definitely changed when it comes to the strength of recoveries, that's for sure. one bright spot is housing. we have seen some impressive numbers, but is housing enough to take the entire economy with it? >> not really. new home construction is only about 3 percent of the economy. so even if you have a significant jump in new-home construction, it gives you a little bit of a boost of growth for quarter, but you really

cannot write it. the real question is, why aren't rising housing values turning into stronger consumer spending. and the answer to that is, savings rates are already pretty low. unless people want to start loading up on credit-card debt and taking on second mortgages again, that's not going -- consumers -- there is a much more puts to be had. gerri: incomes have not grown very much. we have not seen -- air what has not gotten that much bigger even if you're working, but the big question about this gdp growth, will the seven impact on bernanke as he looks in the fall toward changing his policy? >> well, bernanke is between a rock and hard place. if he starts tapering he could cause a recession. on the other hand, this continued quantitative easing is creating a lot of distortions in asset margins. housing prices should not be rising apace that they are, but for very cheap mortgages. agricultural man -- land values are inflated. a lot of distortions in the

corporate bond market, jet bonds and so forth propping up companies that really should not be. the longer this goes on the more likely we get bubbles and they burst and then a much bigger crisis. i think he would like to get out if he can, and he is looking for a graceful way out before his term is up. gerri: take away the punch bowl. thank you for coming on. great stuff. interesting commentary. >> take care. thank you. gerri: another disappointing report for obamacare. any report showing that the white house is in for a challenge to get young adults to buy health care insurance. with more on this, tim clifford, president of abc benefits and talent. tell us how you conducted this survey? >> this survey was conducted over the last four years by the adp research institute. we compile data from 1705 of our large employers representing about 640 employees. a very significant data base. compiled over two dozen 10-13.

the reason we did this was to have a baseline so we can understand how people have made decisions around constant participation in insurance programs over the last four years. the baseline so that we can begin to immediately see the reaction as it rolls and over that -- certainly by january 1st and the affordable care actually begins to impact. gerri: one of the most interesting things out of this survey i thought was only about half of adults under the age of 30 even participate in existing employer health benefit programs. they don't even want to pay for that. how likely is it that they are going to want to pay for obamacare? >> it is a startling statistic. we have already -- always and the younger folks tend to participate at a lower rate. they participate 50 percent of the time, when those over 40 years of participation 70% of the time. clearly they have this issue with him the folks. the affordable care act is really designed to bring more young people into the insurance rolls and lower income folks.

those two populations. guess what, young folks typically in both those categories. they don't have the money to purchase insurance which is what we have seen up until now. of the affordable care act and the exchanges that folks make the decision to move into the insurance rolls. having said that, this insurance is not going to be free from most people. there will be subsidies. gerri: well will be the actual cost benefit analysis the people under 30 will be making?@ >> is probably somewhere in the range of three to 9 percent of income that they will be charged. gerri: i have to tell you, when you are under 30 don't have that much of a margin of error in alecky if you're making your car payment and paid for your apartment most of the time. you know, we need these young people to be involved in the program because they're bankrolling everyone else's health care. >> they do. they do.

they stabilize the risk poll. under folkestone to get to the doctors less. they incur less cost. one of the strategy is to try to get young folks into the exchanges, into the insurance rolls with employers. however, we also see that some of the pricing is indicative that prices for younger folks are going to rise. they have been rising. actually, they rise as the increase in those under 30 have been the highest of any age category. we think this of the strategies of the pricing in the exchanges is actually going to tilt up. it is going to be very interesting. gerri: your prediction is that we may not get these young folks to play along. >> our prediction is hat this focus group, this is the ultimate focus group of those under 30 who are targeted would -- by this program. the kimmel with the study a few weeks ago.

they heard it is subsidized. there will be a grand awakening this fall when they're forced to buy insurance to pay a penalty, and is going to be pretty interesting to watch. gerri: thank you for coming on. great to see it. >> thank you. gerri: when we come back in the report shows you why some of your favorites delays should be avoided. and giving your teenager a car but don't know which one to choose, the best ones in terms of price. stay with us. ♪

♪

gerri: do you remember your first car? fond memories of your first time behind the wheel? buying your car for a team can be a headache. joining me now, senior analyss for evidence. all right. you know, i remember i had as chevy, and my parents did not buy it. i bought it myself. you say there are important factors to consider. what are they? >> well, safety is always a big one. parents want to keep their kids safe no matter who they are. look for cars with good safety features, not just air bags and seat belts and things that we know about, but some of the newer features like back up cameras. also lane detection morning is always good. anything around safety. parents a to do there research. gerri: not too small. it seems to me that there is a change. so you want something fast and good-looking. what the parents think about that and act in a kind of square the circle?

>> that is going to be a tough one. that is one of the few things that these teens and parents are going to disagree about, but coming summer to the middle, looking at cars may be just a little bit bigger then come back. you know, perhaps midsize sedans. bet the end of the day the team is getting the car, so they're pretty thankful for that as something that they can get around town in. definitely something that is probably a bit larger, not too big because you want them necessarily in a big suv. that's more of a driving challenge. you know, something that is just the right size. gerri: the honda accord you like a $22,000. that's a nice midsized sedan. >> it's a good car. it is relatively new, so it has a lot of the advanced safety features, things like rebecca camera is actually standard. no matter what. it's a naae that we all know. on the accord is something that has been around for a long time and a lot of people just that.

gerri: al was surprised. what you like that? >> well, it's a compact is tv, but it's not big. the visibility on that car is pretty good. lynyrd team is looking behind their shoulder to make a lane changes should be fairly easy and also, it has been known as a safe car for a long time. i think that helps. gerri: here is one that i did not expect. they used jeddah, not one now, but that he doesn't 11 or older. >> well, every parent is in the position to get their kid the newest car with all the bells and whistles. it that we would throw in a used car. talking to our 90 euro then turns. they said that is not girls car. that balance is something that is safe to my good price, it's good fuel economy. gerri: so what about the american car. is there one of those like? >> and there are tons out there. they have certainly made a good comeback. i think the new malibu is a good choice.

it's good fuel economy. @%feties gun as well. you know, some of the ford products like the new for fusion may be a bit pricey because it is nice and relatively new in the market, but that also has a lot of the safety belts and whistles. anything in and midsize sedan category will have a lot of the safety features that parents want children to have a good fuel economy. gerri: quickly, how do you know your teens insurance costs? >> that is a tough one. you will pay high prices, but get your team to get good grades, get them to take a driver's ed class. and as a parent, a practice driving habits. they learn from you, so if you are a good driver and did have this debt will get tickets and accidents which inevitably will increase their insurance. gerri: nest talking on a cell phone while driving is what i say. thank you for coming on. great to see you. >> nice to see to. gerri: you could not have missed this today. breaking down in tears during a tooay show interview this morning. she was asked about her admission that she used a racial slur in the past. she is not a racist and was

heartbroken by the controversy. >> i have had told friends and my arms while they sought. it because they know what has been said about me. it's not sure. and i have had to comfort them. gerri: very emotional. of course dropped by the food network smithfield foods and, which will severely hurt her bottom line. so where does this celebrity chef frank on the list of the highest-paid? that is tonight's top five. number five, the coast earning $13 million in 2012. things also in part from the restaurant. in the cooking line as well as a vineyard in tuscany. tough life, friends. number four, paula dean. $17 million paycheck in serious jeopardy. number three, wolfgang puck, the only chef on the list out to have his own show who earned

$20 million thanks to his 100-plus restaurants and spots and pan line. number two, rachael rate, the only one of the listed as not of a restaurant but is still going strong with her daytime talk-show. continues to be on the food networkk her cook books, magazines, and its online help break-in 25 million. the number one highest paid celebrity chef, you will not guess this, gordon ramsey. may be better known for his body mouth on his three prime-time shows. two dozen restaurants, buu they both helped him earn $38 million. interesting. maybe i can make a little life change year. still to come, warning for all of you before you head to the beach. find out which spots you should avoid. futures coming up next. ♪

♪ gerri: getting ready for the beach, you might want to stick around and find out. i don't mean charts.

♪ gerri: summer is here, and that means pulling up the sunscreen and a frisbee in hitting the beach before you take on the surf and sand. listen to our next guest of the word to travel. here to break it down, senior attorney at the natural resources defense council. thank you for coming on the show. think a lot of people out there think that they can get to any beach and it is this a fan beautiful experience. your report says no. tell us about the work your organization did. >> thank you very much. good to be with you.

in our d.c. does a report every year call testing the waters. what we do is collect information about monitoring results and whether beaches have been closed or placed under a swimming advisory by the local beach officials. that is over 3,000 beaches along the coast in great lakes. gerri: you see its pollution causing this problem. tell us about that. gerri: so we're looking for in the water when beach managers got to test it is a kind of bacteria that indicates whether there are bacteria, viruses, parasites in the water that can make people sick. gerri: i understand from your study that one in 20 people get sick from being on beaches. i was surprised to was that many where is this a jury coming from? >> well, the bacteria and viruses and parasites that we see in the water is coming from a couple of places. the main culprit that people at the beach to know where the sources are.

two is storm water, which is rain falling on our urban and suburban landscapes. and then falling down without treatment usually into our rivers and streams and ultimately got to the beaches. that cannalso cause overflows of systems that handle our sewage. and so you get human and animal things in it if it can make people six. gerri: jack paresis sewage is part of the equation here. you know, i was sort of shocked to hear this. on the other hand, if you spend a lot of time at the beach you know that this happens. less talk about where people could go. your superstar peaches that -- superstar beaches that are typically very clean. >> sure. nrdc rates 200 beaches out of 3,000 that we present information about on a five-star scale that looks at -- two stars worth of water quality information as well as three stars worth of information about

whether the beach in place best practices that tell people whether there are problems at the beach and to monitor frequently, things like that. gerri: a couple of the good ones here in alabama, gulf shores, alabama, orange county, delaware , and then repeat offenders, ones where the problems happen every single year, a couple of california beaches here. in new jersey beach, beach would beach and ocean county new york, ontario beach in monroe county. how come things get better? >> well, we have seen the rate cut pollution nationally is easily stagnate for many years now. and what that tells us is that the policies that clean up our polluted beaches need to be improved. and, as i said, what the big problem here is is this urban slobber, the storm water that is coming off of our cities and towns. clean that up takes action and

leaders, especially by the national epa. gerri: interesting stuff. if you want to know about the status of beaches in your area get to the nrdc website. put in years ago and it will tell you the queen is peaches around. thank you for coming out tonight. >> thank you. gerri: appreciate your time off. we will be right back with an answer to the question of the day. does it pay to complain about customer service. stay with us. ♪

gerri: earlier this hour, todd martian consumer reports offer tips aplenty but customer service. do you think that it pays to complain? here is with some of your posting on my facebook page. hell no. i had a reservation through hot wire for a rental car. i had to cancel 59 days prior because of a personal problem. as for refund and explain the problem and they said no refund.

complaining is worthless. karen disagrees. and polite way. if think some of your -- take some of their grievances and write-down in the order of importance and explain the problem. we ask a question on gerriwillis.com.3 teeseven percent said yes, 33% said no dividend here are some of your e-mails. judge in california right, thank you for exposing the irs waste. unfortunately, the real shame is nothing will be done about it. we suffered through the tsa guide tsa, now the irs. to what end? you must realize, this is the tip of the iceberg. much more waste will be exposed to serious efforts were made. our government is totally broken. thank you for that. harvey from nevada says, our country has an economic system that is evolving of this century's under varying pressures for many special interests. we have a tax system that has evolved under a prime goal of getting votes. our country engulfed in the competitive, global economy without any. it should be no surprise that we are losing big time.

we love getting your e-mails. send me an e-mail. go to gerriwillis.com. finally tonight, it is about the only thing that we buy that we have no idea what it really costs. would you pay hundreds of thousands of dollars for something and have no idea what you're getting or even if it is worth it? of course not. but that is exactly what millions of as a doing every day with a retirement. we spoke about this very important issue earlier this show, and i'm talking about millions of dollars in fees. they're supposed to pay for the portfolio managers who can be great returns and your investments. the numerous studies show the fines on autopilot, they do better in the long run than those so-called managed funds. here's the kicker. you pay the same fee every year, year after year, even when you're in this is a losing money . insane. the good news is american workers are not putting of the day more and more demanding lower fees and better disclosure . you're paying for your own retirement, not somebody else's.

that's my "2 cents more". and that's it for tonight on "the willis report." thank you for joining is. have a great night and we will see right back here tomorrow. ♪ lou: good evening, everybody. thank you for being with us. a second consecutive day of triple digit gains on wall street. the market is ignoring a downward revision of three month old first quarter gdp numbers. the market is instead gaining in heading back toward the 15,000 threshold on the numerous positive economic reports and federal reserve forecasts over the past two weeks. the rally began when the opening bell. the dow jones industrials gaining 150 points on the day. the down up for two consecutive trading sessions, now three over the past four since it lost 500 points in a 2-day timeframe last wednesda