markets? that is about all we need. that is our show. see you next week. the willis report is next. gerri: hello. to night on "the willis report." the $55,000 medical bill and a hospital bi al frustrated patients walked out of hospitals without treatment. wall street will crack down on cockroach jean? stockbrokers coming back. that is all coming up tonight on "the willis report."

welcome to the willis report. it is great to be back home tonight and we have an amazing story for you. one band caught of the nation's health care system charging fortune for a routine surgery proving that it will not beenet health care cost curve as a result clerk from california had coverage and was charged $55,000 for the appendectomy his story fired of tens of thousands of people. he joins me now. we really appreciate you coming on the sw. what happened in october you went to the hospital? >> i will cup october 1st with a sharp pain in my

abdomen. they told me it was -ppendicitis so they admitted the with scallions i was out the next dy. a few months later i get to a bill in december it is $55,000 daintily my insurance took care of $45,000. melissa: you are stuck with $11,000? what was your reaction? >> was surprised but i was nodding three. i just figured i'd really have to sort this out and pay it off over time. melissa: i am admired that you try to pay it but dive into this bill of $55,000 bill for the appendectomy

$11,119 is what you now owed now they breakown the cost of you are asking for a complete recitation but your time in the recovery room ccst $7,500? >> i could not have been in there more than a couple of hours. i do not know what they do but don't think it was worth $7,500. gerri: ct scans, anastasia, what about those cost? >> it is outrageous. i looked online with health care boobook that anesthesia should only be about $800. gerri: we looked at the whole cost what it should cost on average nationally $10,1 according to the health care

boobook you went to the right source hospitals say on average is 8100 the physician fee under 2000 and anesthesia 700. why do the hospitals get away with this? >> we don't have a choice. we don't have all lots of power. gerri: increasingly people are deciding they will negotiate but if y are in paid you are not in the mood. we talked to t hospital in here is their statement. hospitals also operate in a unique environment where we receive less than the actual cost of providing services fromhe majority of reparations is a while seing scores of other patients who have no

ability. what they say i believe is you have to sponsor and foot the bill for those who don't pay. how would you feel about that mr. 20 year-old retail clerk? >> it is not fair i have foot the bill for those who did not pay there's. i don't have thatind of money to support other people. gerri: a believable. your asking for a more detailed breakdown. what are you looking for? >> there is a pharmy description i one to know what and how much did they pay that technician that loed at my ct scans jusa more detailed break down so i have a better understanding why it cost 55,000.

gerri: the pharmacy costs to 400 years you don't know what it is for. have you thought about going to the administrator to say the average cost across the country is to an thousand dollars? 55,000 cu is prty high. had you thought about that? >> i have and i plan on its but right now i am waiting for the itemized bill for more information. gerri: you are very smart. did you ever expect the reaction from thenternet? tens of thousands of people. >> when i postedhat i thought maybe a few common-sense people complaining but thenext day it had so many people sharing it was surprising to say the least. gerri: why are people so on fire? >> everyone is enraged with

the health care system fell have a broken bone they have to pay off and it is something someone can relate to. gerri: keep in touch if you have time. >> definitely. gerri: we appreciate you telling your story. erybody had a broken bone that it takes one year to pay off. reno pier the situion is not unique. if you have a similar story you have a big hospital bill we wantnt to hear from you. this is the biggest issue of the cost of health care in hospital and the bill follow that story. santry the e-mail or contact me on twitter and i love facebook. gerri willis espy and joining me now on the same topic former adviser for centers of medicaid medicare

services. welcome and we will start with that story and you were laughing and smiling. why? it is a great big bill. >> is a resource mining at his predicament but it is all too common it is looking at the health care marketplace and 51 percent of all health care charges are hospital related it is the least efficient part of the health care system. gerri: what you said dr. you are in touch with this part of every single day. >> the hard part there is no regulation. the transparency of hospital charges that finally in may was released. medicare/medicaid and showed

hospital charges over 2011 we culd see even within new york city one place was 15,000 another was 150,000. free competition will help if patients can be consumers to shop around. >> it will get worse under obamacare with consolidation and we already see that. 70 percent ofdoctors already work for the doctor or the health system or the independent practices. that will raise prices and hospitals have more local leverage with the monopoly. the fcc -- cftc is sorry but the administration held the matt delaware to prevent them. gerri: do you think they will take action? >> they have selective action but it is our politically because t administration wants to consolidate providers then they're easier to regulate.

gerri: just to follow up about medical prices and the variation, this is a variation of appendectomies. $1,500 or 180,000 at the other? how is it possible is in this world or country that one hospital it cost $59 and another nearly 200,000 for the same procedure? >> it all boils down to what they have it has a charge to master that is a secret sheets of paper that tell exactly when everything cost they have not madepublic but now they are and they can set the cost that whenever the market will bear and they will prey upon those who ask they pay the bi we have to be more

better consumers of health care. gerri: it is hard when you have no information. it is nice to say that but we don't get the information we need. i would want to move onto a story breaking at the margins. lots of confusion for those who signed up for obamacare and all the people are being turned away becse nobody can confirm they actually have coverage. what is going on? >> a lot of them don't. 2.1 million people signed up but they were enrolled know they did not pay the first month's premium and a lot of them never had paperwork submitted. but the administration asks is to float the people through the month then they think the health care plans to take their word but they do that without a rudimentary check so that is

what is happening health plan tries to verify but it creates confusion. people will be turned away. gerri: do you see this also? >> i am. there is a lot of confusion. they extended the deadline to end the insurance don't get the information and there is no play possible to make this happen in a smooth way as you know, . gerri: we have confirmation from the federal government 80,000 people in west virginia have to re-enter all in it obamacare because of the mistakes. >> 18,000 that the paper work never made it over but this happens in every state just everybody in this state gerri: how doesthe system

deal with this? looking up a hospital in california to sk but at the end of the day with this system how could anybody possibly serv customers in a way that makes sense? >> with ever health care system at the university of north carolina we don't turn anyone away. we are the people's university be will figure out insurance on the back and but that is not the case everywhere. patients will suffer. the ofs system is flawed and was not put together correctly. to as smart as we are it is amazing in three years we could not find of website that works front end and back and. >> and for the hospitals to afford to float people for the month but the private office it is difficult. gerri: even if they say it's not, it's always about money. attorney general's now say thathanges to obamacare

are illegal? what do you say? i am very concerned about our president because there is a mechanism for changing laws and it is called congress and the president should run this throu congress so be legally manipulate rather than pick and choose what we will do. >> this letter was written by the attorney-general of we virginia who used to work on capitol hill. gerri: be will continue to follow that. agai if you have an issue 70 andy mel and follow me on twitter or facebook we want to hear from a year. great stuff. a big day but glenfed governor warning on interest rates and the right way to turn your turn your trash into cash.

just by lking to a helmet. it grabbed the patient's record before we even picked himp. it found out the doctor we needed was at st. anne's. wgle your toes. [ driver ] and it got his okay on treatment from miles away. it even pulled strings with t stoplights. my ambulance talks with smoke alarms and pilots and adiums. but, of course, 's a good listener too. [ female announcer ] today cisco is connecting the internet of everything. so everything works like never before. open to innovation. open to ambitio open to boldids. that's why n york has a new plan --

dozens of tax free zones all across the state move here, expand here, or start a new business here and pay no taxes for ten years... we're new york. if there's something that creates more jobs, and ows more businesses... we're open to it. start a tax-free business at startup-ny.com. we're open to it. side by side, so you get the same coverage, often for less. [ rattling ] that's one smart board. what else does it do -- reverse gravity? [ chuckles ] split atoms? [ whoooosh! ] hey, how is that atom-splitting thing going? [ rattling ] [ electronic whistling ] oh! [ zap! ] a smarter way to shop around. now, that's progressive. call or click today. there's nothing like being your own boss! and my customers are really liking your flat rate shipping. fedex one rate. really makes my life easier. maybe a promotion is in order.

good news. i got a new title. and a raise? management couldn't make that happen. [ male announcer ] introducing fedex one rate. simple, flatate shipping with the reliability of fedex. gerri: ben bernanke speaking today that will be his last

speech as the federal reserve chairman summing up the statement saying 2014 could be a better use of the economy but the recovery remains incomplete we have peter recede from merrill lynch. good to have here. i thought it was as much as what he did say buthe concerned about his legacy to fashion e last few months to look like someone who ended the horrible mortgage meltdown how well did he do? >> reasonably well to get us through the crisis but lacking the reforms that we needed some of it was his fault. he did not extract enough from the bankers when they needed the cash but some of it is at the feet of congress. that quantitative easing has made it possible for congress and the president

to dodge the real changes that need to be made so we don't have rock-bottom interestates to keep the economy growing at 2.5 percent. gerri: the latest number was 4.one for cent. well that stick or a revised down? >> quarter to quarter it generates but underline to read it is only 2.5% unless that changes we could average over the last five years average growthhrough the recovery about 2.3%. that will get a little better next year but we should be closer with 5%. gerri: growth has to be faster for americans to get jobs there and put food on the table.

but everybody talks about this economy like it is going great, the housing sector is on fire but i don't know if it is individual americans but investors in and ose on the recent o dash recent run-up and is not individuals but the professionals. when will individua see the fortune rise? >> when president and congress removed the constraints on growth expect the highest taxes in the road on manufacturing and prohibition of drilling we could be energy independent the president says we are getting their but it is wrong he increased oil production on private land by so many barrels per day. could get it but he keeps us from that. gerri: the federal reserve balance sheet we have a

graphic. unbelievable. what about individuals or consumers? >> the federal reserve doesn't have latitude to do something goes wrong. if we have an earthquake something that stalls the recovery or a crisis in the middle east, the fed has no options left we cannot cut under streets it cannot add to t balance sheet. they are running out of bonds that they comply -- can buy. gerri: i know everybody is worried about their legacy but they need to start getting some real work done. have a great weekend professor. we appreciate your time. how do you do that? a great way to make money and get organized for a great battle over who has the right to make end of

life decisions in dhaka hospital. stay with us. ñ@ç@çpçpçpç÷ñox

[ chilen yelling ] [ telephone rings ] [ shirley ] edwa jones. this is shirley eaking. how may i help you? oh hey, neill, how areou? how was the trip? [ male a announcer ] with neay 7 million investors... [ shirle] he's right here. hold on one sec. [ malennouncer ] ...you'd expect us to have a highly skilled call center.

kevin, neill holley's on line one. ok, great. [ male announcer ] d we do. it's how edward jones makes sense of investing. ♪ gerri: lucky for extra cash? the user could gerri: lucky for extra cash?

gerri: unfortunately the holidays are over a do you may find yourself looking for extra cash. what if you don't have to look furtr ahead your living room? today and our guest joins us to explain how to turn those everyday goods like around the house.

talk about organizing. not onl you need the cash but there is a mess right now? >> most people's homes deal with a lot of mass. you need to part with those items you have been holding on to. you need to eliminate what you have before you can dive into piles where you trh or donating then decide on what you want to gerri: what do you sell? >> furniture is doing very well he would be amazed how many people are selling quality clothing that you don't wear any more. my daughter made a killing recentlyleaning out her closet and also electronics. a and home furnishings rugs anything that looked for to make their homes better.

gerri: y can make between 800 and $1,000? are you kidding me? how do i do that? gerri: if you haven't moved recently you probably have accumulated things just like you were card you can make about that much money by the time you put together different pieces but selling on line is a little bit less stressful and at the end of the day you can make more to take ddc instead of trying to sell it in all one day. gerri: you have some great web sites. you have the china web site. talk to me aboutthers. >> ebay is a good web site for the things you may not want tokeep but think about then shipping cost. thing if you have heavy

items or bicycles then it is good to go with craig was. people to realize amazon can help you sell your loot -- used items think about the large net that you throw out like the amazon people can come in contact with what you try to get rid of. gerri: how you do brides sales? how do you make that work? >> it is a lot of work abhor law do an amazing amount of work to get ready and you have to do display at. you're going face-to-face and that is intimidating some people are professionals. and sometimes it can be unpleasant and at the end of the day you have things you have to move if you need to turn this over quick that is the best way but stretching

it out over one month or six weeks it is better to embrace ebay over craigslist. gerrireatdvice. we have our top five. every new year's some of us will vow to shed the towns but what goldi yousef for your home? the best home resolutions. what you need to do for your home that we sometimes forget. number five i will change my furnace filter every three months. really? that sounds like a windfall for furnace filter makers. >> it is advantageous because you save money on your energy bill and the equment will last longer. gerri: number four i will clean my debtors four times this year no. what about two times? >> no. you are surprised how much

stuff from your shingle see you and your leaves can cause problems. if it is done more regularly as a lot easier. gerri: i will leacock all of my a masonry? in the driveway at ws the exhaustan. i can neveremember that. >> is important not only use it while you take a shower or cook pasta but even on for at least 10 minutes after so it eliminates the moisture in and orders. gerri: the best of resolution is i will have my heating d cooling systems serviced at least once. thank you. >> my pleasure. gerri: an extra one i will bochco willis reports every night. it is not a bad idea. said how to stay away from

the wall street worst that is known about cockroaches and a tragic case in california and reignite the debate who can live or die in a hospital. we are on the case. stay with us. [ male announcer ] this is the story of the little room over the pizza place on chestnut street the modest first flo bedroom in tallinn, estonia and the southbound bus barreli down i-95. ♪ this magic moment it is the story of where every great idea begins. and of those who believed they had thpower to do more. dell is honored to be part of some of the world's great stories. that began much the same way ours did in a little dorm room -- 2713. ♪ this magic moment ♪

>> it is "the willis report" with gerri willis coming up next. gerri: you probably heard about this story. a tragedy surrounding a young girl and her family. this 13-year-old was declared ringdown after tonsil surgery in a hospital wants to diss

disconnects every today a judge sad that they can transfer her to another hospital with us now is the lis wiehl and bill thompson. welcome to you both. we are talking to you about this during the break. everone in the country has faced something like this of their with their family. what do you make. as a heartless? >> i think the judge made the right decision. us poor little girl who i brain-dead. we have to make that out, according to california law she is dead. everything is done, and the judge has been trying to give the family sometime to come to terms with this horrible reality and give them that time. this is not a compromise. as new york city has offered to take herand keep her alive, but basically ey armoving a corpse.

>> first of all, the weight started in the court system is not really a proper way in a sense. itwasn't an all or nothing thing. it was't the issue of her being alive or dead. under the totality of the circumstances, they should have been able to look at the situation and give the appearance some time to look into moving he. because they force it down their throat and that is what got us where we are now. that this decision has got us where we are today. >> the court said no,ait. in the hospital, the courts other week. so every time they made that order committee for the we are going to abide by that. we do not agree. we think legally under the california statute she is dead and all of these independent physicians have said she is in

the hospital. gerri: getting you guyso an issue here. many people have to decide whether to keep a family member on life support. you should make the decision as to whether life support should be continued? should it be the state? the hospital? family? should it be a living will? >> it seems awesomely that it's going to come down to the state. >> is that right? >> i tnk it's right because obviously the family members are too biased in the situation. according to do something fo a loved one. but n this case there is still circulation and the parents have a religious belief. >> if you just listen to th parents then you're not going to be able to take the child off life support at all. the. gerri: the state is looking out after its own interests and they

will have to ultimately foot the bill for summoners. maybe not now, but for other peple. should it be the state responsibility or should the family decide? >> you're talking about a vegetive state, that's a dierent story. he wants what is the smart thin >> the problem is th we are talking about this 13-year-old girl. >> and i think that the family can o, obviously, isn't speaking to the person in the

has to be some oversight and sometimes it is black or white. and i just have to say that i don't know how you feel, but i'm proud t see the courts get involved and encourage the parties to sit down and try to resolve this. this decision is a compromise. >> is a compromise that the judges imposing. but is is this going to have a number of other cases as well. >> there is a civil liaility. >> that is what i'm saying that if y look at all the circumstances and the fact that it was life or death, the fact at it was a shock that the parents are very religious. you can't just apply blk-and-white rules to the situation. i think that the courts have to be a little bit more are of all of the circumstances.

well and it was a fascinating conversation, and thank you for answering all my questions, not just the specific one. gerrint to know what you think. here's our question tonight. who should decide whether a patient is taken off life support. log onto gerriwillis.com and vote on the right-hand side of the screen and i will share the results at the end of tonight's show. there is more to come this hour. wal street's worst.

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dons of tax free zones all across the state. move here, expand here, or start a new business here and pay no taxes for ten years... we're new york. if there's something that creates more jobs, and ows more businesses... we're open to it. start a tax-free business at startup-ny.com.

the. gerri: if you didn't take advantage of the low interest rates last year you may not get your chance this year. according to our next guest, interest rates are eding higher in 2014. herewith the forecastfor mortgage rates and saving rates is greg mcbride. is so great to see you, as always. love having you on the show. you have your fingers on this big time for consumers acro the country are wondering, for example, number one, where are mortgage rates going? >> well, i think that that is going to be the big one. i thik that we will see a slow and steady grind higher throughout 2014 provided that the economy continues to recover and the fed is successful in scaling back their bond purchases.

the. gerri: i really want to see individuals get involve in this market. and here is what we are looking at. january 2013. 3.58%. december, 4.69. you say that it will be 5.5 in the second half. so you're going to have to get busy with it if you want to buy a house. because i will be real money out of people's pockets. hundreds of dollars each and every month. let's ta about credit card rates. >> short-term inter rates aren't ging anywhe in 2014. the fed is going to hold those rates steady. things like credit card rates are going to be largely unchanged. this may be your last hurrah to really pay down the balance while you have a tail and a low rather than the head wind. and come 2013 we could be looking at the fed boosting rates and all of a sudden those rates inch up.

if you have strong credit, th is going to be one of those years wereyou see these rock-bottom offers. the 0% balance transfer and purchase offers as long as 18 months. people with strong creit are endless. those that have eaker credit, they are paying the double digit interest rates and those rates are more likely to inch higher -ather than to move lower as the year unfolds. the money gets so expensive for people and it really adds up over time. also, this has been a horrible few years if you're trying to save money. if you have been lying on savings coming you have been penalized. mae that is about to change? >> saving accounts, money market, short-term cds, those deals are going to stay in the

basement is here. that we could see so improvement on the longer maturity cds. particularly once we get to the second half of the year. in those fields are so low right now that any improvent we see will be pretty modest and not enough to make this compelling investment the fed is starting to send out short-term interest ratee. they. gerri: happy new year. still ahead, the wolf of wall street. now wall street wants to crack

down on crooked stockbrokers. wait until you hear how to do it just by talking to a helmet. it grabbed the patient's reco before we even picked himp. it found out the doctor we needed was at st. anne's. wiggle your toes. [ driver ]nd it got his okay on treatment from miles away. it even pulled strings with the stoplights. my ambulance talks with smoke alarms and pilots and adiums. but, of course, 's a good listener too. [ female announcer ] today cisco is connecting the internet of everything. so everything works like never before. progressive direct and other car insurance companies? yes. but you're progressive, and they're them. yes. but they're here. yes. are you...? there? yes. no. are you them? i'm me. but those rates are for... them. so them are here. yes! you want to run through it again? no, i'm good. you got it?

yes. rates for us and them -- now that's progressive. call or click today. the. rri: a new year and a new crackdown. we wo

the. gerri: maybe you have seen the movie, the wolf of wall street. check it out. it made waves by pushing the boundaries of decency with drugs and fax sex and the tail is abot the corrupt stockbroking scheme.

but one government agency is cracking down on a different kind of creature. they are calling them cockroaches. i haven't seen in a while. it's good to see it. we are talking about cockroaches here. that's just crazy. >> yet. gerri: they used to call them rogue brokers and now they are calling on cockroaches because they do their bad things with their current clients and then they jump to a new group of clients. so what is going on here? is this new? what is the danger for individual investors? >> it is nothing new. it's been around for a long time. first of all, i want to make sure that it's well understood area if you have your account at a goldman sachs, they have hugge security compliance groups there. you're probably not dealing with a cockroach there.

the. gerri: but let's be real is there, it could happen. >> anything could happen, but they are not cockroaches like this. if something happens they are out and gon. but it's the smaller firms were these people live in they go from firm to firm and they will create havoc and complacent about another placc. and that is where they live. i just want people to understand that it's not everywhere the. gerri: okay. and there a lot of women there that are stockbrokers. doing a great job everyday. so believeyou, our viewers do not want to get involved with these folks. so what are the warning signals? what do i look out for the time an individual investor to and maybe the beginning of the year i'm saying that i want someone professional to manage my money. how do i avoid the next that i? >> is there something that isn't

approved they are suddenly from the firm, the product wil be sold and the broker dealer has to prove that. so you want to sure that the compliance officers have approved it. and you want to make sure that it is approved. that is one thing without question. and what about when inventing these people to begin with? is there a place tht i can go on the web and see these guys have a record? >> well, sure. let me tell you, there are very few peoe in the industry that aren't registered and you can go somewhere and there are lots of links to check people out. but that doesn't hummable story because some of these people are putting together schemes and offerings and taking a big commission off the front. it's complicat. so to avoid that, i advise people to stay with the bigger well-known firms because they have that oversight. in one of the things i have of

ho much is that i do not like this. this is kind of a cessool in my mind. a lot of people watching right now i'm not going to be happy with that. but i find those o be a big problem. the. gerri: i like what you are saying. these are all signals that something is not right. but the regulators are saying that we have the crackerjack team of six people and it's like, really? there are thousands of brokers and 60 we're going to bring these people -- they are going to make this right? that's laughable. >> not a chance in the world. we're going to learn how to evaluate this. because i have spoken with a lot of people and i have said, can i help you guys understand our industry. and it drives me crazy how many

people are overseeing the industry and they don't even understand our industry. and so i think it's crazy for that and this is why had you on the show. because i know you are on fire about this topic. they are give are [ me announcer ] this is t story of the dusty basement at 06 35th street the old dining table at 25th and hoffman. ...and the little room above the strip mall f roble avenue. ♪ this magic mt it is the story of where every great idea begins. and of those o lieved they had the power to do more. dell is honored to be part of some of the world'great stories. that began much the same w ours did. in a little dorm room -- 2713. ♪ this magic moment ♪ [ male annncer ] with nearly 7 million investors... oh hey, neill, how are you? [ male announcer ...you'd expect us to have a highly skilled call nter. kevin, neill holley's on line one. ok, great. [ male announcer ] and we do. it's how edward jones makes sense of investing.

there's nothing like being your own boss! and my customers are really liking your flat rate shipping. fedex one rate. really makes my life easier. maybe a promotion is in order. good news. i got a new title. and a raise? management couldn't make that happen. [ male anuncer ] introducing fedex one rate. simple, flat rate shipping with t reliability of fedex.

he won our first guest tonight, nic nick gonzále he got lots of attention on the internet for his experience with health care system and not a positive one. $55,000 was paid for an appendectomy, most that his insurance covered. but his total was 55,000 for a procedure to cost about $10,000 on average across the country. he is being assessed $7500 for the privilege of serving in a the recovery room. no calls for investigation. just regular people that are

angry about an unpredictable and capricious health care system that is ungovernable. that is there for tonight was reportedly will see you next week. ♪ ♪ lou: a deadly winter storm hits more than 120 million americans across 20 states. at least 13 people are killed, leaving thousands without power. the cost is estimated to be in the billions of dollars and now the nation braces for a historic deep-freeze. temperatures in some regions projected to drop far below zero. i am lou dobbs. ♪ ♪ ♪ good evenig, everyone. the massive winter storm that pounded the northeast overnight is being blamed for the deaths of at least 13 people. dropp