in the meantime, "the willis report" is next, gerri is next. apple reported earnings, you saw the stock slightly lower in after-hours. you have the latest what consumers expect in the coming months, right? gerri: that's right, thanks for that. a lot on the horizon, a smart watch, mega screen phone we'll discuss. also what's the right amount of sleep? fewer hours may be better than more. we'll explain. also the probiotic promise. the real truth behind the health claims? and. users guide to saving money, we'll help cut the costs of your commute. "the willis report" starts right now. we begin with all things apple. we've got brand-new data on what consumers expect from the rumored iphone 6 this fall. plus a major security hole in some 600 million apple products as the company reportedly

installed itself. is your personal information safe? who's watching what on your gadgets. covering it, a reporter from market watch. welcome back to the show. let's start with the security issue, this was a reformed hacker, i should say, reporting this backdoor on apple phones, where they give access to photos, your browsing history, gps logs, lot of information from consumers that would be accessible. what do you make of this? >> according to apple, only with user consent. you have to plug the phone for the alleged glitch to take place. the hacker says it's not a conspiracy, not like he's saying they're doing this so the nsa can access your data.

this exists for technical upgrades. gerri: it's the technical upgrades that make me so nervous. here's what quentin said -- . gerri: i hope they're telling us the truth there. >> it's important to know that none of your devices are 100% secure really ever, and i think as technology evolves. gerri: really? >> yeah, as technology evolves, more hackers with more glitches, more backdoors, more things to worry about. anything that makes you aware of these things when you're plugging in your computer. gerri: all right, okay. >> it's a good thing. gerri: it's a good thing, but you're exposed. new products. lots of conversation about the new smartphone that apple is going to put out. are you excited about this? interesting that apple is

following other companies? >> i'm excited, taken a long time for apple to do this. supposed to be 4.7" screen, 5.5" screen, the current screen is 4". probably lighter, it's exciting, i still have the 4s, i think a lot of people have been clamoring for the android side tablets. gerri: show you a piece of the commercial, show you the samsung, galaxy, apple debate. take a look at this. >> you know the thing you've been waiting for, for two years and it's going to be awesome and blow your mind? it's been here the whole time. gerri: that brings up the interesting question in my view, apple following other countries now, not the

innovator at the edge? >> we know people are going to return to the dreaded fanny pack so beloved by tech geeks. gerri: i'm not wearing it. just saying. >> in new york city. everything is getting bigger, devices are getting bigger, apple has been afraid of combonization with the ipad mini. gerri: you say super size me, i say 5" displays, 369% sales. who won that debate? >> larger phones are one third of the market and going to get bigger. larger phones, shipments are far out pacing the shipment of the smaller phone. apple has a lot of catching up to do. gerri: thank you for coming on the show. >> my pleasure. gerri: onto a totally different conversation. how much sleep do you need in

the topic the source of analysts' debate for many years. what if less sleep is better for you. several sleep studies say 7 hours is better than 8 hours. for more on this janet campbell, good to see you, dr. campbell, welcome back to the show. isn't it personal? is there a hard and fast rule. is it one size fits all when it comes to sleep? >> that's a great point there. really is no one size fits off. there's guidelines as to how we can think about sleep, you think you have to figure out what your sweet spot is. we know it's a ushaped curve. we know too little sleep has negative health effect and too much sleep has negative health effect. you have to figure your sweet spot. gerri: 30% of people get insufficient sleep. and i have to tell you, i was out on the streets of new york today and interviewed a lot of people about how much sleep they get. i was shocked at how much little people get.

listen to this. >> do you typically sleep a night? >> probably 7, 7 1/2 hours. >> probably like 4 to 5 hours. i spend a lot of time -- >> i'm on the same boat with her. >> usually 6 or 7 hours. >> i read that article. 6, 6 1/2. >> i get 5 to 6 hours a night. >> same. we both work together so we go to sleep whenever and wake up at 5:00 and go to work. >> probably 7 or 8. >> about 8 hours. >> 11:00 to 5:00, 6 hours. >> average 6. on a busy week, i can do 10, no problem. >> if i get 7, it's incredibly lucky, usually 5 or 6. >> 5 or 6. gerri: you heard it, there lot of people getting 5 or 6 hours. what is the downside of that? what is your body doing when

it's sleeping? >> our brain has lots of repair functions going on, the wiring and connections between different areas of the brain that help us remember things and learn new things are developing and repairing themselves. when we get enough sleep, that 6 1/2 to 7 hours a night. we tend to be sharper in the morning, we tend to be able to learn better and actually think more creatively. there is something to finding that sweet spot of sleep. gerri: a lot of people on the street told me they love to take naps, which is a signal they didn't get enough sleep. do you agree? >> i think that is true. when we don't get enough sleep, we get sleep debt, just like you owe money to the bank, you owe money to the sleep bank. take naps during the day. that's difficult, when you take a nap and cycle in and out of deep sleep. you can sometimes take not the right type of length nap and can you wake up groggy and not

refreshed. >> what's your advice to people out there. we heard from people who wake up at 2 and 3:00 in the morning every night, what do you say to them? >> called with good sleep hygiene, just like hygiene with your teeth and all that stuff. you want to reserve the bedroom for sleep. you don't want to eat or drink anything in the bed or within an hour or two of going to sleep. you want to turn your devices off, which is difficult for me, the ipad and reader. gerri: using the ipad in bed is bad, right? >> tricks your brain into thinking it needs to be awake and stimulates your brain. get a routine where you try to go to bed and wake up at the same time every day. that's partly with our kids. >> tell me i can't sleep in on the weekends? >> not at all. that's when you're paying back

the sleep debt that we all seem to owe. gerri: thank you for that, good to see you. >> good to see you, thanks, gerri. we want to know what you think. here's our question tonight -- i'll share the results at the end of the show. breaking news, fox business alert. jeep is launching a massive recall over faulty ignition switches. spokesperson for chrysler, jeep's parent company says ignition switches can be bumped out of the run position, creating a stalling problem. that may cause the air bags, power steering and power brakes to fail as we've heard so many times. more than 700,000 vehicles are affected. jeep urging owners of 2006 and 2007 jeep commanders and 2005-2007 jeep grand cherokees to remove extra keys on the key ring. the defect is similar to the

deadly problem we've been covering on "the willis report." during the show, we want you to facebook me, tweet me, tell me what you think of tonight's show. tell me what you want to hear about? i'll read your comments. probiotics, do you take them? big business in the health industry. is this a bad way to spend your money? we'll separate the hype from the truth coming up. unlimited cash back. let that phrase sit with you for a second. unlimited.

as in, no limits on your hard-earned cash back. as in no more dealing with those rotating categories. the quicksilver card from capital one. unlimited 1.5% cash back on everything you purchase, every day. don't settle for anything less. i'll keep asking. what's in your wallet? ♪ ♪ [ male announcer ] if you can't stand the heat, get off the test track. get the mercedes-benz you've been burning for at the summer event, going on now at your authorized mercedes-benz dealer. but hurry, offers end july 31st. share your summer moments in your mercedes-benz with us.

offers end july 31st. when folks think about wthey think salmon and energy. but the energy bp produces up here creates something else as well: jobs all over america.

engineering and innovation jobs. advanced safety systems & technology. shipping and manufacturing. across the united states, bp supports more than a quarter million jobs. when we set up operation in one part of the country, people in other parts go to work. that's not a coincidence. it's one more part of our commitment to america. . gerri: it seems like everybody is taking probiotics these days. this good bacteria that so many talk about aiding in digestion is turning up in pills to pizza and chocolate. it is a billion-dollar business, but do the products really have health benefits or hype? joining me is weight loss specialist, dr. sue, dr. sue has a line of products that sells the probiotic supplements. she's in the game. talk about the center of the conversation which is you already have like a billion

microbes in your gut. why do you need more? >> you don't have a lot of the right microbes. due to talk in foods, poor diet, we grew up with chemicals in our foods. >> doesn't pasteurization wipe out a lot of this stuff? >> a little, yes, if you don't eat healthy foods and exposed to antibiotics, all of this can alter the balance of good to bad bacteria. that's what changed. i'm sure the guts of the people in the 1940s are a lot healthier than now. gerri: wow, look at the size of this marketplace. people are talking about how big this is. in 2010, it's a $32 billion business, i think it's only growing. talk to me a little bit about when you're taking these, how do you know what's in it. one of the big conversations and certainly was in the newspapers today is that the government doesn't look at this stuff, none of it is tested by

a third party or outside group. how do you know what you're buying is good or what's in it? >> you really don't, when they test these product, groups do, this they are third party, and what they find is that a lot of the companies greatly underestimate the amount of bacteria in a probiotic. realize a lot of the bacteria is destroyed by the small and large intestines. gerri: you got to have a ton of it. >> you have a ton of it. gerri: to get through. >> i would say 300 million to make a difference. gerri: that sounds impossible to me. talk about it naturally. you can get it naturally. >> it's not reliable. fermented foods like yogurt, kefir, sauerkraut. gerri: kefir? >> similar to yogurt, it's more milky in the sense that you can drink it. sauerkraut, kim chi, a korean

pickled sauerkraut, pickepped cabbage, anything fermented. no guaranteed what you are getting. and realize that by controlling the type of bacteria, not all probiotics are the say. even if high quality. there are different subspecies. gerri: that is confusing, what should i choose? >> depends what your problem is. if you're looking to lose weight, take a large number of bacteria, and there are subspecies that are important, like lactobacillus, i know this is a long tongue twisting name. you are taking antibiotic because you are going away and don't want to get tourista. you can take a low dose. if you have a long history of irritable bowel syndrome, constipation, diarrhea, we customize the probiotic that we give you, it makes a

difference. someone may not respond well if they have a constipation type of irritable bowel syndrome versus a diarrhea type. these can make a tremendous difference in health. gerri: you better consult your doctor, maybe that's the best way to go about it. dr. sue, thanks for being on the show. a customer service call from hell. a comcast customer spent 20 minutes trying to disconnect his service. what comcast thinks of that call? stay with us. ♪ you've reached the age where you've learned a thing or two. this is the age of knowing what you're made of. so why let erectile dysfunction get in your way? talk to your doctor about viagra. 20 million men already have.

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. gerri: have you ever tried to break it off with your cable

provider? how can we forget the nightmare of a call from one man who desperately tried to do just that with comcast. >> why is it you don't want the faster speed? tell me why you don't want faster internet. >> tell me why you can't just disconnect us. >> because it works, it's a good service. >> please proceed. >> you don't want good service? you don't want something that works? >> i guess i don't want something that works. >> why don't you want something that's a good service and something that works? >> is this like a joke? gerri: sounds like a joke, right? comcast has come out saying that the agent was just doing his job. here to explain is a consumer senior editor chris moran who broke this story and owns it. this is one of those viral things, that telephone conversation, people listen to it all over our building and i'm sure in many others. tell me, chris, set this up a little bit more, this fella was just trying to cancel his

service from comcast. the conversation went on for 20 minutes. what were the arguments that this so-called customer service rep was giving him to say? >> it was like listening to a couple trying to break up where the one partner that was being dumped was kept asking for excuses. don't you want better technology? what's wrong? do you think you're going to get it better elsewhere? that's sort of thing. is she going to treat i as well as i am. gerri: it was strange. and now comcast, you broke this too, coming out with a response which is interesting. comcast, an official there dave watson said it was painful to listen to this call, i'm not surprised we've been criticized for it. the agent on the call did a lot of what we trained and paid him and thousands of other agents do. you try to save the customer, that's important. the act of saving the customer must always be handled with the utmost respect.

this situation caused us to reexamine how we do things and make sure each and every one of us understands the balance between selling and listening. i read that and think was there a listening on that call by the comcast service rep? i didn't get a sense of that. what do you think comcast is trying to say with the memo? how did you get your hot little hands on it? >> sent to us by employees. it was posted on the comcast interweb, the intercompany website, and several employees sent it us to because they want to shake the tree there. they think there's a problem with customer service, they think the training is wrong, so they send it to us to make these things public. gerri: interesting. >> i think comcast is taking the tack of a parent whose teenaged kid has done something wrong like vandalize the school. saying the kid did something wrong, but we did something wrong, too. we should have raised the kid

better. gerri: here's my frustration with customer service rep people, sounds like they're reading from a script. as a consumer, that's what's so frustrating, you want to have a real conversation and they want to read you points a, b and c and work you through the form they're trying fill out? >> exactly. it's the number one thing we hear from good customer reps at all companies. they're metric, their job performance is graded on time of call, and customer attention or sales. and so it's not about actually serving the customer's needs, it's about selling them something or getting them off the phone quickly. that's, when you put that on the script and somebody can't go off the script, that's when you run into problems like this. gerri: we're picking on comcast. are there lots of companies that do the same thing? >> comcast we hear the most about, they're the largest cable company in the country,

the largest internet provider in the country. you're going to hear about them. you hear this about every subscription company, every telecom, every cable company. gerri: chris, thanks for being on the show tonight. >> thank you, gerri. gerri: switching up gears bigtime, on a very different note. the conflict in israel is being felt here in the states. the faa ordered american carriers to avoid flying to israel. webster is here to tell us why the agency took the move. >> thank you very much. the federal aviation administration decide torkthe ban after noon after a hamas rocket explosion one mile from ben-gurion international airport in tel aviv. u.s. airways and united canceled flights to tel aviv. delta flight en route from jfk to israel was turned around about an hour out of israel. went all the way back and landed in paris. in statement, the faa said, quote, due to the potentially hazardous situation created by

the armed conflict in israel and gaza, all operations to and from ben-gurion international airport by u.s. operators are prohibited until further advised. the agency will continue to monitor and evaluate the situation and issue another statement by noon tomorrow. late in the day, the european aviation administration issued a statement saying they strongly recommend airlines refrain on flights to and from tel aviv. european air flights like lufthansa, air france and klm, el al, israel's flagship carrier continues to operate into the airport which remains open and ready for business. gerri: how is israel reacting to this faa ban? >> they are upset. i have to be honest with you. israel's transportation minister says this is not a good idea, the airport is perfectly safe. not compromised at all. flights can take off and land

safely, and such a move by the faa and other airlines just emboldens what he calls terrorists in emboldening hamas to do what it's doing, because it's having an impact. gerri: thank you very much. if you are traveling to israel, you need to know. that later in the show. people are saying love it instead of list it, not before a renovation, essential tips to renovate your home. a user's guide to save money is coming up. take a ride with us as we show you how to cut your commuting costs?

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gerri: we're helping you save money tonight with our users guide, secret to spot steals on your favorite products every night this week, and maximizing your dollars at places like apple store and work. we team up to cut down the cost

of your commute, john nielson, welcome. i was blown away at the payment amount of time people spend in their cars on commute,al lef almost 11 million of us traveling an hour each way every day, tell us about the trends and commuting. >> you know, the average commute is about 25 minutes each way, we're all commuting more and more as traffic becomes more congested. average person spends 200 hours a year commuting. gerri: amazing. there are things you can do. tell me how you can cut down on your bill like drives like a human being. >> you know, that is one of the biggest things we can do is slowdown a little bit. there are jack rabbit starts and sudden braking, some would call

aggressive driving that could increase your fuel cost by 33% that is paying dollar $44.75 a . gerri: 3 33%, swerving, tailgateing that is amazing that is what it costs you, if you are a speed demon for every 5 miles over 60 you pay extra 26 cents a gallon, where i work. our. er helps you pay -- employer helps you pay for some commuteer costs tell us about these plans. >> these are just like a health savings accounts, you set aside from money, pay for your commute pretax there are limits about $130 a month for carpools or mass transportation. and about $250 a month for parking. that can be a big help. if it is available from your

employer take ad advantage of i, but spend it all you can't get it back at the end of the year. gerri: i was blown away by the mega-commuteers, tphaoeupbgs 9290 minutes, and is that a bigger number than it used to be? >> it is a bigger number than it used to be trend is people are driving longer, they are taking jobs where they can find them, and making that commute, everyone is driving just a little bit longer. you notice that the time is greater than mileage, they are traveling in conjunction as -- congestion as well, not a fun drive. gerri: that is what i hear from my friends here, a lot of new york area folks commute long distances thank you, john. >> great to be with you. gerri: for more information if you' it and apps to make it easier, and cheaper go to my web page gerriwillis.com.

and fox business.com. >> for a lot of us, sounds of summer include crashing waves, and laughter from an outdoor barbecue, for others it is noise of hammers and saws, because summertime is primetime for home renovations. what is hot and what is not with improving your abode? joining me now, tom critley from the money pit, i am fascinated by this topic of home renovation. what is hot now? how is the renovation trend changing? >> i think that green is the norm. the standard, this survey from realtor.com came out showing that 67% of us will improve our homes in next 6 months, if you are putting your house on the market do a green inventory of your house, if you paid your -- put a led bulb.

gerri: explain that. >> paint with no volatile organic continentaic compounds , pain, those out so the potential buyer knows your home is up to speed. gerri: we say this, you don't have to be a grind meanie but -- green mean to do it but it you improve what you get on the house. >> when it comes to return on investment on home improvement projects, most thought they would get all their money back or more, that does not happen. 73% expected half of it back, that semiconductor realistic. -- that semiconductor realistic, you get enjoyment of the improvement but some improvement give you more than others, kitchen and baths are top. gerri: here is what you brought up, people wait until they are ready to sell to make the improvement they never enjoy it, that is a shame. >> about a third of folks are doing it without planning to sell, it is a shame, your home does need tlc.

my show the money pit for a great reason we love the home but it needs work. gerri: a big favor to people, kitchens, and go green but, what do you think of impact from renovation ta catch the eye of a buyer. >> let's say you top do a kitchen but you don'tment to spend $30,000, you can do smaller improvement. natural stone counter tops are huge. that is easy, lighting is easy, appliance, and hardware, in the bathroom upgrade your fixtures, water sense, a program like energy star they are water efficient certifyed fixtureed. gerri: you mentioned things for bathroom, improving ventilation and lighting. i went to improve my kitchen, i was quoted dollars 60,000, i said no, so tell me, i didn't do that. i backed off.

how do i make that decision about how much to spend, what is worth the money? >> with the kitchen, remember that when you put your house on the market, you are competeing with all other houses. if you in a area where a lot of homes have new kitchens maybe put more energy into replacing the whole kitchen, but if i want to update it do the smaller projects like counter tops and paint, and fixtures. gerri: i painted by cabinets it looks government. >> it look the great,. gerri: so one thing, you don't want to be white ill fan o elepe block, most expensive house on the market with current trend, and fashions, and so 2014, you want to do what your neighbors have done. >> you do not' to over improve, if you top put your house on the market and sell it quick, bland is in white walls and tan

carpets, buyers' to envision their stuff on your house. house. gerri: don't do that if you are selling. >> no. gerri: i read somewhere that a yellow house sells well, i mean very muteed, because it is warm, it is inviting. >> that is -- i could see that but you know other improvement that are riskier like swimming pools it depends on where you live, in florida yes, up here, half people that have pools, they wanted to know how to get the pools out of the ground. gerri: in a ar they a real liability, tom thank you, great job. >> thank you my pleasure. gerri: now we want to hear from you. how much sleep do you get, in words of gordon gecko money never sleeps i run on about 5 hours.

and if you factor ba bathroom breaks less than 6 hours. and christopher, said, sleep, how i miss thee less than 6 hours for me, and 6 to 7 if the puppies don't wake me, thank you. >> here are some of your e-mails on inf infomercials, brad writei many do a great job of promoting their product, they sound great and fill a real need, but when you search for reviews on consumer feedback, you find negative feedback. and kevin from new york, most of the infomercials are a rip off, most of th the time, shipping ad handling are 50% additional, and they say a 6 item just pay -- second item just pay more shipping and handling, thank you. >> coming up later, how a court ruling today has some wondering

how long obamacare can survive. >> and walmart, slashing prices and pulling out all of the stops for back-to-school season. will it earn a gold star with consumers? stay with us. you make a great . it's been that way sincthe day you met. but your erectile dysfunction -

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♪ [ male announcer ] if you can't stand the heat, get off the test track. get the mercedes-benz you've been burning for at the summer event, going on now at your authorized mercedes-benz dealer. but hurry, offers end july 31st. share your summer moments in your mercedes-benz with us. gerri: okay it's only july but at willis report we save you money for back-to-school, here are tips for keeping more cash in your wallet, "kiplinger's personal finance" editor. walmart put out a statement they are going to try to own this back-to-school shopping season with 75,000 back to school products, i thought, when i was going to school it was paper and a pencil.

astonishing to me how much kids buy and their parents foot the bill for. >> i think that number from last year, compiled by national retail federation was like $600 per family for families with kids in 12th grade and under. it is a big expense. gerri: that is per family, you have great ideas for saving money. one is to look around the house. >> right. you know how they tell adults, mind your closet before you go out to the store, same with the kids, what do they have they can wear from last year, and what do have you you done use from last year. >> didn't use from last year, you can recycle from last year, lunch boxes, look at that so you know what you have to spend money on. gerri: i would think there is a discount out there how do i find those? >> a lot. i would use social media, if you

have big box stores like target or walmart, t that you like to shop in follow them on twitter they let you know when they have special, all of the great sights, we list them all coupon sites with coupon codes, you can find coupons for things on-line, and that you buy in store even as you shop. you know you can use a coupon app to find coupons you might be able to use, show them at check out counter, your smartphone with the coupon on it. gerri: can i tell you worse idea in world is taking your child with you, have you everything. how do we narrow down that list of things to buy? >> well i think that is critical thing, you make a list of things you need. make a list of those things, also make a list of how much you top spend, and what stores you go. to when you go out, you are loaded you know what youment,

you are right don't take your kids with you. >> maybe ask the teacher. what you have to have? what is on the must-buy list about yes, that is right, sometimes, the teachers will give you a list when you go back-to-school on first day, but sometimes it is too late, if you want walmart deals and probably other stores will kick in as well. get in touch with teacher ahead of time, find out what they want the kids to bring, must-haves and what are never minds that kids don't need. you really know you have a real list in hand when you shop. gerri: never minds, they want but you don't want to buy. janet, before you go, tell us the best place to go for this? is there one great big good idea for places to shop for back-to-school? >> well, one thing i would say a lot of states about 15, have sales tax holidays on back to school items we have a list on our web site.

kickiplinger.com, find out if yr state on that list in august this is a good time to buy computers, especially kids going to college or younger, a lot of deals on computers, some companies like apple, microsoft and dell have special student deals in august. gerri: good idea thank you, jan. et. >> my pleasure. gerri: coming up, a court ruling delivers a devastating blow to obamacare, is it fatal? and your consumer gauge, home prices jumping 5.5% in may from a year ago, check it out, stay with us.

gerri: tonight, some say a court decision could unravel obamacare, dc court appeals ruling that many of obamacare subsidies are illegal, they are fightal to success of a law that helped to keep consumer costing down, recovering your healthcare tonight. ceo of vital spring technologies. two courts, two different rulings. 180 degree apart from each other, do you think that first ruling, which say that subsidies can't be levied, will this predominate? >> i think it has a real potential of putting the stake in terms of obamacare in potentially creating a death

spraoeur spiral, because the economic couldn't centss of -- consequences of what subsidy means and definition within the law, is so vague, that it is really open for interpretation, and the irs, is the one that is making the decision in terms who was is eligible for the subsidies. now -- >> wait, wait, so what is the take away there? why is this a death nel for the law? >> because if you pull out the subsidies you have about 11 million people participating by 2016 in the federal exchanges. of those you have about 7 million people who would tkwal tkwal fqualifyfor subsidies, yoa sudden increase the number of people who will become uninsured. if they became unensured you

take out safety gap of the mandate ma means that insurance company that were counting on that mandate is defunked. and insurance companies will be screaming bloody murder to say, enough. we can't take on the risk of preexisting c the mandate falls apart. gerri: you say is that, without subsidies, thesomsome system cat operate you will not have enough people getting coverage. and mandate falls apart. yet we had guests on the shosei that lawsuit is not going to matter no matter how it decided because administration said they will look for work arounds, it may not mean that much. we've been down this road many times, people opposeing obamacare, nothing seems to work to blow the law out of the water.

is there any reason to expect this will work? >> there is reason to believe that the economic rational behind today's ruling is not going to go away. and they may try to create work arounds but the fact of the matter remains that the bay that law is -- the way that law is written stipulates that those subsidies are not applicable to the federa federal exchanges. if it goes to the supreme court, they cannot refute the fact of what the law reads. it will come down to what they intended to do, the intention from get go was more states would be implementing the exchanges but tha that didn't happen, the unintended consequences that government is holding pot in 35 some states of

running the marketplaces which is higher than what they intended, it might be more, this is not the intent when they wrote the law. law. gerri: it was always my tium >> at en of day the taxpayer would foot will bill for this. thank you for coming on the show. gerri: we'll be right back with my two cents more, and answer to our question of the day. how much sleep do you get a night? we'll find out.

gerri: are you leap sleeping well? new studiesing is that 7 hours is much better for you than 8, we asked how much do you sleep.

bog on to jerry wig it d gerriw. >> one man's fight to close his comcast account makes you understand why some people believe the phrase customer service is an oxymoron. background, man called comcast to cancel his service, and is harassed by a customer service rep for 20 minutes, the response by a comcast manager posted by e-mail is telling, the manager confirms what we know that reps are trained to try to keep customers. bottom line, it should be your bottom line, you don't want it. you can cancel for any reason, and no reason, because it is your money, that is my two cents more, that is it for willis report, thank you for joining us, dvr the show if you can't catch us live, have a great

night, "making money" with charles payne is coming right up. charles: tonight on "making money," what if i told you that greatest threat to stock market is not geo political events in middle east or ukraine but your paycheck getting largeer, economists and wall street break for waives of inflation on wall street, important was not leaving your investment on autopilot, the flip side of selling too fast? holding too long. all in what is in a name, maybe everything. we know that people, places and products that have gone through name changes, does it always work? i have a meaningful life lesson for you. an