simulate -- i love it. they simulate near-death experiences with this. >> no and no. david: "the willis report" is next. gerri, you have got information on the customer breach at stubhub. i want to hear about that. gerri: liz and dave, thanks for that. we're digging why it took stubhub a year to tell customers about their security breach. also coming up on today's show, a surge in mistakes by air traffic controllers and pilots. we have details of a new faa report just coming out. also the record heat and lack of water in california could soon hit your wallet in a big way. we'll explain. and don't waste your money on common service item for your car. we're breaking down what to watch for at auto repair shops. "willis report," where consumers are our business starts right now. gerri: we begin tonight with another big consumer information. this time at ebay's popular

ticket website, stubhub. the case involves a international crime ring which prosecutors said extended from the ukraine all the way to brooklyn. the gang stole people's stubhub log-ins and passwords. bought tickets from everything to broadway shows and football games and resold them. for more on this, vinnie troyer. thanks for coming on the show tonight. i want to make sure our viewers understand who you are. you break into businesses for a living. you're a white hat hacker on the side of good. are you surprised what happened at stubhub? >> no i'm not. this is interesting scenario. a lot of times we urge people to change the password and make sure they have unique password across multiple sites. a lot of people don't necessarily take that to heart. they wonder why do i have to have multiple passwords across different sites? this is perfect example. i mean when you look at, a few months ago, ebay was breached for example. how many millions of accounts

were compromised. all these hackers had to do was literally go down the list see what similar accounts were and they got right into the stubhub accounts. gerri: unbelievable. here is the stubhub statement. there have been no intrusions into stubhub systems. customer accounts were hacked by cyber criminals would obtain log-in and password through data breaches of other websites or retailers. this kind of strains credibility though. is it possible that they didn't get into the deeper stubhub system? >> well, i mean it is not like they were, i mean they're correct. there really wasn't a breach in this case. i mean the hackers literally just used other accounts they had to access the system. not like they penetrated stubhub per se. they literally got into people's accounts. gerri: let me tell you, i consider it a breach because i'm one of consumers who might have gotten hit. so that, bad guys essentially just accessed accounts, accessing the system here as wee

been describing. what can do you? how do you save yourself from this kind of thing? you said you need multiple passwords. how do i know the password is safe. >> one of the things i like to do, i'm a mac user. i have app, one password, that manages all my passwords for me. it is available on windows. it will actually generate random passwords for you to use on multiple websites. keeps it repository that is encrypted. don't have to worry about it being lost and worry about dangers of having a same password on multiple sites. you can literally have different passwords on every website. gerri: this was international scam. spawning multiple countries, thousands of accounts. stubhub spend a year to investigating. why did it take a year to tell husband? we're the people on the hook. you're smiling at me and i don't see a bit of this being funny.

>> no it is not. one thing bigger companies should do in these situations, when ebay is breached, you know ebay sent out a message to all the customers to change their passwords. similar sites should do that at the same time. the likelihood of having reused passwords is so high at this point it wouldn't take much for a company -- gerri: what do companies need to do? you know, i hearing multiple passwords. i know they need to be safe. here is stubhub promise. what they were telling people like me. to buy, sell their tickets in safe, convenient, highly reliable environment. not so much. what is it that companies like stubhub and others, we've seen many this year and you mentioned some yourself, what are they going to startle telling us up front there is a problem so we can protect ourselves? >> i think there need to be tougher breach notification laws. there is a lot of really lax laws around that. until there are tougher penalties for the companies they will not start doing. a lot of it they may not even

know. that unfortunately reality. they have been researching this for a year. how long have they been really following isn't there is no way to tell. until they have a team in place they don't know either. that is the scary part. gerri: vinnie, mr. white hat. great to meet you. >> great. you too. gerri: on to another problem for consumers, mistakes by air traffic controllers and pilots surging. that is according to a new report. the faa is about to release numbers which reportedly showcases of errors going up sharply, instead of staying flat or going down as the government predicted. what is going on? for more on this, aviation expert mike boyd. welcome back to the show. here is the big number, air traffic mistakes up 50%. 5, 0. 50% in a year. record 6700 instances in 2013 of the first things first. what is an air traffic mistake? >> well, it is something where you break separation between an airplane. in other words instead of three

mile separation, if it gets down to 2 1/2, things like that. run way incursions where airplane gets on active runway where it should not be. things of those nature they're really looking at as a break in standards. is it always something that is a major safety issue? probably not. but it does show that we have a system that is not doing what it is supposed to do. more importantly we have an fa aft management that just makes excuses and doesn't try to fix it. >> that is the worrisome thing. because the faa itself says, look, issue isn't mistakes. the issue the fact we have more and more people report problems. that is why numbers are going up. do you buy that. >> that is a stupid comment for them to make. now we're reporting better. in other words you weren't reporting before? we have a problem here, big-time isn't any worse before the numbers just look bad. i don't want people like that running a safety organization. remember at the top, i emphasize the a the top, the faa is a political organization. it is political appointees

trying to make political points. that is rough to say but it is the truth. gerri: wow. and that really stinks because, look, here's what is at stake, my safety, your safety, the safety of the american traveling public. to play with these numbers and fudge them is disappointing at the very least. i want to play for people sound from an event that happened last year. this is when two planes nearly collided at boring bush airport -- george bush airport in houston. actually 24 year. the two planes were put on collision course by air traffic controllers. listen to this. >> 601, thank you, turn right turn, heading 340, 340, runway 9er. united stop your turn. stop your climb and stop europe turn, united 601. gerri: so, it is hard to pick up on, watching that, but the intensity and, what could have happened there. these two planes were just hundreds of feet apart, really at the end of the day. how common is this?

how worried should we be. >> we should be very worried. and it is going to get worse. not reported widely is now, there are hiring air traffic controllers not on qualifications basis but on biological issues. someone with training, somebody with experience in air traffic control, they're being rejected from time to time for people who have better biological tests. gerri: what do you mean by that? what are biological tests? >> that is good question. it's a test that ask things, do you like math? are you a real thinker? things like that. what we have the obama administration is playing social games with our safety. this will make it worse than it is today. gerri: well, i have one small ray of sunshine in this report, mike. i will give you a chance to respond. the number of serious close calls dropped ever so slightly. it sound like you think they're going to go up in the future? >> well, if they're hiring people less qualified than we need, which is what they're on a track to do, yeah, it will get

worse. number one, i don't trust official faa numbers at any level. these are political numbers. not only taken with a grain of salt but the whole salt mine. gerri: the whole salt mine. biological tests. that sound crazy to me? mike, thanks for coming on and sharing with us. >> thank you. gerri: we've got more, more, to come this hour including your voice. your voice is important to us. that is why during the show we want to you facebook me, tweet me, @gerriwillisfbn. tell us what you think of the segment. what do you want to hear about. at the bottom of the hour i will read your comments. it's a california nightmare soon impacting the rest of the country. next, why the golden state is causing a run-up in prices at your local grocery store. stay with us. she's still the one for you.

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gerri: california is strugging with its worst drought in years and residents feeling impact from agriculture to water usage and the crisis is quickly becoming a crisis for the rest of the country. we have james hubert, general manager of the hubert report. great to have you here, dan. just how bad are conditions in california? >> thank you for having me. really is this a three-year, ongoing drought now in california and certainly cutting

into the expense of agricultural production in california. now thankfully because they have been able to rely on water reserves, the actual cut in production has not been that dramatic yet but certainly raising cost of production on the plants and produce. of course we receive a good majority of our vegetables and nuts from california. gerri: absolutely. >> also relates into dairy products. california is the number two dairy and dairy product state. and the pastures that have dried up really created a lot of liquidation in herds. of course pushed up price of milk products as well. gerri: okay. how bad is this drought compared to other droughts? how does it rate? how does it rank? >> my understanding on it, this is the, again, this is the third year running an one of the worst on record. it is, and again, probably the biggest challenge, there doesn't seem to be much relief in sight. there is many meteorologist, climatologists believe if we do have el nino later this year

into the winter that could help alleviate it some. but some of the longer term forecasters believe this is just beginning of what could even be a 20-year trend on drought patterns in california. gerri: wow. >> doesn't seem to be anything good happening in sight. as i said, they have been able to get by with groundwater reserves and irrigation that way. >> said that. let's move on. so, you know, at the grocery store everybody i know is facing these higher food prices and they're really concerned about it, dan. >> absolutely. gerri: will this push those prices even higher? that is my worry. , boy you told my producer increases in prices in retail. booker up 26%. chicken up 12. we're struggling trying to keep up with the thing but sounds like it will only get worse? >> you know, california is just one element that has created that in the price of particularly in the meat products. cattle numbers are at the lowest they have been since 1950s.

part of that is we eat less beef. as per capita we consumed a lot less beef at some time which left unprofitable conditions in the livestock sector. compounding the problem this year has been a disease issue in the hog industry. we've lost, seven and eight million head of hogs. gerri: right. >> all together they pushed it up. i think one of the main contributing factors to the meat price rallies or meat price price rises is growing world demand. we continue export more meat. exports of beef and pork are up nine, 10% a year. is a situation that, there is where you're probably not going to see much of a stop in the demand side of it as world incomes get better, people want to improve the diets. first thing they want to do is put more meat in the diet. that created worldwide growth and demand for meat products, everything we produce here. many respects i think we're probably leveling off. maybe we've seen the worst of it here at this point but we also need to become adapted to higher

prices generally for food we pay at grocery counter. gerri: that was bad news. dan, a pleasure speaking with you. thanks for bringing your expertise. >> thanks very much. >> well, this is a surprising story. also based in california. the state is sanctioning homeowners for for excessive water use, leaving homeowners scrambling for ways to keep their lawns green in dead of summer. one popular way is spray painting yard green. take a look at pictures. home owners california are hiring painters to make sure the grass is greenestlock during the drought. painters say, business is booming. the painters color match parts of the lawn green and spray dye mixed water under grass. the dye is supposedly environmentally friendly and sound as well as pet friendly, child friendly. the paint job will last anywhere from 90 to 180 days. hmmm. my lawn grows faster than that. late another show, our users guide to saving money. we'll show you how to bring

delicious lunch into work without breaking the bank. remember barney frank? remember he is how to spend the half completed dodd-frank to his former peers. stay with us. when folks think about what they get from alaska, they think salmon and energy. but the energy bp produces up here creates something else as well: jobs all over america. engineering and innovation jobs. advanced safety systems & technology.

shipping and manufacturing. across the united states, bp supports more than a quarter million jobs. when we set up operation in one part of the country, people in other parts go to work. that's not a coincidence. it's one more part of our commitment to america.

♪ i voted for culture... ...with a 'k.' how are you? i voted for plausible deniability. i didn't kill her, david. and i voted for decisive military action. ♪ xfinity presents the people's hotlist where you choose this summer's top 100 shows and movies. and all you have to do is watch with xfinity on demand. now through july 23rd. vote! when you're voting for this summer's top 100 shows and movies

with xfinity on demand, beep, beep, beep... watch to vote for family values on family movie night. this message paid for and approved by xfinity's family hits. tell me the whole thing again, i wasn't listening. watch to vote with xfinity on demand. for this summer's top 100 shows and movies. and remember, the only thing to fear is fear itself, and spoilers for shows you haven't seen yet. global...pandemic. ♪ >> do you miss us? do you miss us? >> no. gerri: remember him. that was former congressman barney frank testify testifying in the house financial services committee. it has been four long years since dodd-frank took effect, striking a sharp divide between both political parties. >> i think it was necessary to go to a new set of rules.

it is painful to go through the transition. i accept the fact there is uncertainty now. i believe three or four years from now that part of the problem will be over. gerri: hmmm. many critics say the problems for both consumers and american taxpayer are just beginning. joining me, former labor department chief economist, diana furchtgott-roth. manhattan institute. >> thank you. gerri: so funny to hear from him again. i felt like we were free at last, i guess not. >> i guess not, no. dig into dodd-frank for a second? did it do any good? do you think it was positive force? >> i really do not. first of all it added to uncertainty because regulations have yet to be written, many regulations yet to be written. secondly we see is slowed bank lending it is down despite rock bottom interest rates, that federal reserve given us.

banks make bad loans. they're punished by the system. they're not allowed to make bad loans. so as a result they're making fewer loans. we see gdp has grown slower and one reason is dodd-frank. gerri: only half it yet has been put into place. why does it take so long to do that. >> because it is a very long, complicated bill. and we should be always wary of long, complicated bills. it is very random, some of the provisions. consumer financial protection bureau for example. with dodd-frank, the government has power to take over any company that it thinks might fail, not just a financial institution. it could say any large company poses systemic risk to the economy and therefore can get taken over. that is vast intrusion of the government in business's lives. gerri: a vast intrusion but i wonder if they ever really do it? look, promises of dodd-frank

would keep us from wall street. we'll go in and shut down, jpmorgan, and go in and shut down goldman sachs if they present a risk to the system. that will never happen, right? >> it gives them power to harass the enemies and be nice to the friend. i think that is very dangerous. giving regulators that much power i think is harmful to the economic system. it was better before, when a company in trouble, went bankrupt and there were bankruptcy procedures that would sort out assets to creditors pped and stronger firms would purchase assets and firm would be reconstituted so to speak at least profitable parts. gerri: lots of rules for big banks. lots of rules for small banks. our show speaks to consumers. what do you say to every day americans on impact of dodd-frank for air personal lives? >> it makes it harder for them to get loans if credit card companies and mortgage companies have to be sure consumers repay

the loans, guess what they will make it much harder to get a credit card, much harder to get a mortgage and that and that hurts consumers. if they can't get capital, if they can't get financing, they will not be able to start business f they don't start businesses, we don't create as much employment. gerri: it has been a real burden for small banks, slimmer, slimmer number of institutions out there on main street trying to lend to small business, lend to consumers. what has been the impact in your view on those folks? are we in a situation where those banks are growing to go away? >> we're in a situation where small banks are at a big disadvantage. they don't have all the administrative power to cope with the dodd-frank regulations. so more of them are going out of business and getting bought up. and i'm not sure that is really where we want to be. gerri: right. >> we need small banks to serve small businesses. >> small banks to serve small

businesses. i know you listened to barney frank today. what did you make of his testimony. >> i would think he would be embarrassed to be up there given the fact that he stalemated regulation of freddie mac and fannie mae. that led to the great recession. all those loans, that they were making, that turned out to be very poor quality. and house republicans wanted to pass regulations to rein in fannie and freddie and he wouldn't let that happen. gerri: we still haven't recovered, diane. it goes on and on. >> correct. gerri: the economy is still sluggish, still not back to its old seven. thanks for coming on today. >> great to be with you. gerri: well, another item struggling to gain support, a firing of a popular ceo. and in fact employees are protesting the firing of their boss. arthur demolis or artie t, is what he was called by workers. look at this guy. he was the head of a boston grocery store chain called market basket until he was fired

following a family dispute. now his firing has led to protest rallies and online petition demanding that he be reinstated. eight market basket employees, look at these pictures, have been fired for organizing protests. that is some protest. but employees say he is worth fighting, worth fighting for because i cares more about the people than the money. he take care of his employees and customers. now we learn about arthur demolis, what about other ceos? this friday we're airing a new segment we're calling "meet the boss." starting with jane francisco, editor-in-chief of good housekeeping magazine. take a listen. what keeps you up at night? >> one of the things i would say i'm challenged with is the balance piece. i would say usually if i wake up in the night and thinking about something, it is systems back and forth between home, family, and work. so i think that's, for so many

women that is a big challenge. i think increasingly for everyone. the other piece that think keeps me up at night is actually my digital devices. gerri: now we want to know what you think. here is our question tonight. do you like your boss? log on to gerriwillis.com and vote. i will share results at end of tonight's show. time now for a look at stories you're look clicking on with foxbusiness.com. it was a mixed day on wall street. s&p 500 closing at record high due to positive apple earnings but investor concerns over boeing and the conflicts in the mid-east pushed the dow into the red. the federal aviation administration is extending its ban on u.s. flights to israel for another 24 hours. the faa upheld the restriction after a rocket land within a mile of tel aviv airport. new study shows people of all ages including young people are making bigger contributions than ever to their individual

retirement accounts. fidelity investment study shows average ira contribution for 2013 increased 5.7% over the previous year, and reached 4150 bucks. that is an all-time high. good news. and undercover sting revealed how easy it is to scam obamacare. government investigators were able to obtain nearly 30,000 bucks a year in taxpayer money in the 11 out of 12 fake applications. unbelievable. those are some of the hot stories right now on foxbusiness.com. next, it is our users guide to saving money. americans are shelling out tons of dough for lunch, every single day. good housekeeping is here to show us how to make quick lunches that will fill you up without emptying your wallets the look at those pretty pictures. we'll eat, that. yum. ♪

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gerri: well, we have got some serious food for thoughtñi the next time youñic swipe your cart lunchtime. americans are shelling out nearly $1,000 each and every year on lunch.xd and this doesn't count the trip5 doughnuts.ym you tend to outspendñi female counterparts by as much as 44i]d @p)cent. so we'veñixg here for our weeklong guide to saving youlp money with tips to fatten up your wallet and not yourt( waistline.ok joining me no is susan westmoreland and sherry rougexd carrñrin. did iq say that right? >> you got it. gerri: lots of --w3

gerri: i will taste it. >> a little left over can get a little bit of vinegar. gerri: let's do that. >> vinegar in. gerri: i like that. >> that brightens it up. use whatever vinegar you have. use lemon juice. does that brighten it. gerri: i think i'm making a lot

of chewing noise. >> we made it into like a little tabuli. cucumbers, you're changing it up again. that looks really fresh and nice. gerri: that is kucinich. kukus. >> that is finished by lunchtime. gerri: do you dress it before you leave home? >> the spinach dresses itself as day goes on of the you can bring a little container of dressing. gerri: peanut butter noodle salad. >> i'm going to put you to work. with peanut butter. we have soy. gerri: nice combo. >> a salt. here we have sesame oil and rice wine vinegar. gerri: that is good. >> we have a sweet, salty, tangy, a lot of big flavors going on. and then once that is all mixed in together we're putting in --

these noodles are great because they're great for dinner. gerri: are these just pasta. >> it is just spaghetti. gerri: you guys don't get complicated. >> we don't want to get complicated. in other words, we're making it accessible. >> we have rotisserie chicken here. gerri: beautiful. look at that. >> grill two chicken breasts and use extra chicken and you can use that. gerri: a little brightness there. >> exactly. cucumbers for freshness. the great thing about salad, eat it for dinner. it is good next day. it is good cold. it is good warm. gerri: don't you think you need more peanut butter? i always use peanut butter. >> the sesame oil has peanut. you don't want it to taste like dessert. gerri: when look at that. >> when you're done, look at that. gerri: that is dodger just. >> if you don't like the idea of having leftovers the next day we

can add shredded carrots. add chopped almonds. gerri: i don't think i can get this in my mouth. this is gorgeous. i bet kids would like that. >> they love it. so good. gerri: what is going on over here? >> we did this chicken euro salad you make for dinner. this is real chicken and toasted peanuts, tomatoes, perfect this time of year. grill the extra chicken. we did with the mace john jar salad. chicken in there. dressing on bottom. the carrots are being marinated. at lunch you go like this, everything gets dressed and you're done. gerri: it is a adorable. that is great idea. >> grilling extra chicken and peppers, you can wrap and take for sandwich lovers. we're thinking about other things that languish in the fridge. take out rice, left over rice. deli ham. we have deli ham. play around. we looked in our fridge. we found celery. we found radishes, and found

some canned ham. gerri: when you're looking in what is in refrigerator, want crunchy. >> you want crunchy. gerri: what else am i putting? >> you want wet. one last thing. i made lunch for my son for many years. gerri: that is pretty. >> this award winning gh lunch kit. feel it. you put this, store it in the freezer. if you don't have a fridge at your work, so it is cold. gerri: it is cold in there. >> a cold packet. comes in cool grown up patterns as well as kids. only one that actually kept food at safe temperatures -- >> more than two hours. >> exactly. what it claims. gerri: that is impressive. >> for people who don't like sandwiches, we have little flat breads. you want some moisture? you want some crunch. you want something creamy and soft and mushy. this covers it. >> flavors are good. help you stay satisfied and good enough in the middle of work day. gerri: all good ideas. now, how long and i expect to have this in the refrigerator before it gets all wilted? >> this is dinner. this one would you eat.

or carry the dressing separately. gerri: seems like this will hold up well. >> those are going to hold up, absolutely. >> that is a big thing. what can i make that actually tastes good. when i'm walking down the hallway and option of walking out finding things that compete with that, that i still want to eat? >> exactly. you have the kind of thing where crunch is layered in and toss it up afterwards. it is really nice. if you have a fridge at work, you're golden, don't invest in something like this, it is $15. gerri: i have to ask you guys. you have a great kitchen. i've been there it is awesome. i know you guys eat lunch there. what do you pick? sherry? >> we -- >> from here. >> i go for peanut noodles. typecast. >> i will go for the lent tills. i love lent tells. there is crunch and favor and delicious. gerri: you guys rock. we've been doing a lot of stuff with good housekeeping. you're a ton of fun. >> you cook for us next time. gerri: don't ask me twice.

coming up, where there is a will there is a way. one veteran shares how he pushes through the odds to have a comfortable retirement. and take a look at these goodies. we should feed people. do you want food? yes. all right. let's try this, guys. (vo) rush hour around here starts at 6:30 a.m. - on the nose. but for me, it starts with the opening bell. and the rush i get, lasts way more than an hour. (announcer) at scottrade, we share your passion for trading. that's why we've built powerful technology to alert you to your next opportunity. because at scottrade, our passion is to power yours.

♪ ♪ gerri: my next guest is a navy veteran who's always been firstally responsible, saving for his retirement as we're all told to do. but financial obstacles got in his way, and he was able to overcome them and retire as a millionaire. joining me now from honolulu, hawaii, is doug norman. doug, thanks for coming on the

show tonight. so good to have you here, we love people to tell their own stories, and you've got a great one. you and your wife both in the navy. you've always taken control of your finances, tell us about that. not everybody's responsible, why were you? >> thanks, gerri, i appreciate the chance to talk about military family finances. we always have lived a fairly frugal lifestyle. we tried to save as much as we could, and we kept that up over the years. gerri: well, it's impressive, and be not everybody can pull it off. you got hung up in, first, the mortgage meltdown and the subsequent economic meltdown and stock market crash. i understood it took about 50% out of your savings, out of your investments. what was that like when that happened? what did that feel like, what were you and your wife thinking? >> well, that's always a tense time. i had retired in the summer of 2002 when the tech market melted down the first time, the first recession, and we got through that, and we got our finances back on track. we had learned to live with

volatility. and then when the markets started to go bad again in early 2008, we could see it coming. we'd already been through that volatility and through a recession once, so we knew a little bit about what to expect and -- gerri: well, before you move on, that dot.com crash was much different from what happened later. that last crash was so tough, and here we're showing pictures of you and your family, some really nice pictures of your kid. what did you and your wife talk about as you saw what should have been your retirement fund just flying out the door? i know people were frustrated -- >> exactly. it was a very tense time, but i had just retired from the military, so i did have a military pension, and that discovered most of the bills. we were looking at our savings and how fast we were looking up our savings, and the key was to try to stay calm and keep with our asset allocation that we were invested in. meanwhile, we had some cash and

savings while we were waiting for the stock market to recover. and it turned out okay, everything worked out all right, and when we went with that again with the volatility in 2008, we were a little bit better emotionally, but it still is a tough experience, that's right, mentally and emotionally. everybody can sit there and read the book and understand how things work and say what they're going to behave like, but when you go through it every day and it just seems to get worse every day, it's very tough. gerri: you have some real advice for people out there to do it the right way, to make sure you've got enough money for retirement. what do you tell people? >> i try to keep it simple because you don't want to spend a lot of time on it, and you want to put things on autopilot. the first is to try to track your expenses, and once you have for a month or two, once you understand where you're spending your money, the next thing is to make sure you're spending your money where it brings you the value, where it brings the most to you. and that might mean a significant lifestyle change,

you're going to cut back on dining out, you're going to get rid of an expensive vehicle, you're just going to keep doing what you're doing because you're already living with low expenses. but the key is you're spending money on the things that bring value to you and that you're willing to work for, and after that it's saving as much as you can as long as you can until you have enough saved to handle your expenses 6789. gerri: i live that, invest in the things that bring central to you. doug, thanks for your service, you were a submariner. thank you for coming on the show tonight, great story. really appreciate your time. >> thank you, gerri, appreciate it. gerri: and now we want to hear from you. here's what some of you are posting about our poll question tonight, do you like your boss? rick posts this: i love my boss. p.s., i'm self-employed. another rick agrees: i have the best boss ever right now, me! i retired early to enjoy life. that sounds great. gilbert says this: i'm retired and, you know what? i like my wife very much.

she's the boss, apparently. and here are some of your e-mails on the comcast customer service call, remember that? we talked about it? justin from florida: i had a similar experience with verizonfy cross where i requested cancellation of my account. after dealing with their retention tactics, they finally complied, and i continue to be billed. after filing a formal complaint with the better business bureau, then verizon finally reached out to try and resolve the issue. wow, what a headache. and robert e-mails me this: i had the same kind of situation when i called to cancel the cell phone account of my deceased wife. they questioned me, then handed me to a second and a third person with the last question being, wouldn't you like to keep the account for sentimental reasons? ah! my gosh, that's crazy. we love hearing from you. send me an e-mail, go to gerri willis.com. and now we want you to star in our show. you want to fix your finances?

the willis report's money coach will help you live on air each week. a financial expert will answer your money questions, just e-mail me at jerrywillis.com. still to come, how to save big bucks at the auto shop. and here's your consumer gauge, check it out, the numbers that matter to you. we'll be right back. ♪ ♪

♪ ♪ gerri: how much are you really paying to drive your car? well, according to aaa the average american car owner will pay close to $9,000 in driving costs each year. this includes insurance, fuel be, maintenance. here with tips on how to save money is a car coach, lauren

thicke. look, what you've got here so good, let's just work through it. first off, you say stick to the owner's manual recommendations. why? >> right. well, that's that book in the glove box underneath all the napkins and ketchup packs. [laughter] inside there's a maintenance schedule. you want to stick to that was i can tell you every quick oil change place will say we can do your transmission fluid or every repair shop will try to upsell you. i get that, but you know what? if a car doesn't need it or can't have that procedure done, then don't do it. again, follow that owner's manual. if you don't have one, the the car care council has one online, you can just download it. gerri: so that transmission flush or engine flush, is that real? >> don't do it. gerri: yeah? >> do not do that, especially with a car with high mileage, you're going to end up with other problems that are going to start appearing. there is no reason to have your transmission f course, quick oie

places don't like me for telling the truth. [laughter] gerri: but you do, and that's why we like you. you say get several quotes in writing. are you telling me i have to drive around town and get a bunch of estimates from a bunch of dudes in auto shops? what do i do? >> it's easy to pick up the phone. you know you need to get a front end alignment. you can go to web sites like repair pal, you can go to the car repair council, your local dealer, again, you can call around. you can actually find coupons online for four-wheel alignment, or maybe you need to have something more done. you can easily start asking around for a quote before you bring the car in. now, if you have a problem and the car's not running, you're kind of a captive audience, and they know it. gerri: right, that's the downside. you also advocate taking a hands-on approach. how do i do that? >> let's say you decide, you know, that's a pretty simple job, i think i can do that myself, and they want to charge me $200, and if you have a friend who knows how to work

tools, actually has a tool set and has some experience, you can find videos online, even the auto parts stores will show you how to do it and loan you tools so you can do it yourself. i did that when i changed the brakes on my car. you know, i don't have that tool, and a local dealer -- gerri: what? you changed your brakes? >> well, that's a kind of a bigger job. my background is actually designing braking systems, so for me it was a little easier. jer ver you had heads up on that. you say go independent, and by that you mean go to an independent auto shop. are you saying that's better than the tealer? >> it can be, and you want to check because if the car is on a recall or it's a technical service bulletin, have the dealer do it for free. however, there are some things you're going to check with your local store in your area, ask your friends. you'll be surprised how many people say i go to that place down the street, they really treat me right, they look at me in the eyes and explain things to me, and if you don't understand something, please ask to show me the parts, show me

what's being done. you know if you have a broken arm, they're going to show it to you on an x-ray, the same thing should be should be true with your car. any stores will do it. gerri: i like that. one more quick question here because you say go independent, obviously, and have a relationship with those guys, right? so it's not one off i'm just going, you know, to get my oil changed. i'm coming back if i like you, it's a relationship, i'll always be back to you. is that the way to handle it? >> that is absolutely. it is a business relationship and, believe me, they want your business. and most places, even dealerships will go out of their way to make sure you're happy, so make sure wherever you're going to get your work done that you quote around and get someone who treats you like a person, looks you in the eyes and is willing to take the time to explain it to you. gerri: just like you did with us. lauren, thank you. >> thank you. gerri: we'll be right back with my two cents more and the answer to the question of the day, do you like your boss? stay with us.

gerri: we shared a store of grocery store employees, stageing protests to help their ceo get his job back. do you like your boss. we asked on jerry wig it.com -- gerriwillis.com. listen to this, something out of the b-list horror movie, may fly mayhem in midwest. look at those bugs they live for 48 hours, they don't bite or sting but a leave a big clean up job when they die, they emerged from the mississippi river, conducting their annual, frenzied mating ritual. they lit up rai radar screens, e minnesota woman was hospitalized after may flies caused a 3-car accident on the highway, similar swarms could show up in other parts of the country.

wofrwatch out, this is tonight's willis report, we'll see you back here tomorrow, have a good night. charles: on making money, calling all my patriotic americans, why are you talking investment in the usa and putting your money in to the rest of the world, signs that second half of the year could be a huge spike for our economy. forget about that balance hype, the real that you might be right on working until your 75 birthday, there is no other choice, you paid into the system but yo you are probably going to have to make concession the, i have two grand slams today. i think i can keep the magic coming, get out a pen, and paper, let's g