gerri: hello everyone, i'm gerri willis. this is the "willis report" where consumers are our business. president obama says only he has a plan to help the middle class, not republicans. >> they should put forward alternative proposals. google entering wireless wars selling service directly to customers. what will this mean for your next phone bill? want to retire but have too many questions. we'll have our yourer's guide including whether a professional advisor is the way to go. >> e-cigs are thing with hollywood and millenials but are they as harmful as old-fashioned

smokes. we head to davos as liz claman looks at healthcare.gov. >> tackling the obamacare website. the man who says his company is fixing healthcare.gov. we have the story from davos, switzerland. gerri: all that and more on "the willis report" where consumers are our business. gerri: we begin tonight with growing concerns president obama's plan to eliminate tax breaks for 529 plans will penalize middle-class americans and force them to send their kids to two-year community colleges. only the wealthy say the president's opponents will be able to afford the four-year degree for their children. with more on this, brad blakeman former deputy assistant to president george w. bush and a republican strategist. let's start at the top here. this policy, to eliminate this tax break for middle-class americans, how does this help the middle class? >> it doesn't. it hurts the middle class. americans now there are 12 million accounts, seven

million americans are paying in what they can scrimping and saving to be responsible to save for their kid education. remember every dollar that is spent by the parent for the benefit of the child is one more dollar in scholarship that is available for those who can't afford it. so the president's penalizing the very people for being responsible to their children and saving now for future event. and making it a taxable event when they take money out of those 52s, 529 accounts is going to hurt their children, hurt the ability to be educated and also will hurt the ability for others who can't afford it to go to school. gerri: brad, you were part of the conversation in the bush white house because you were working with the president at the time. when the decision was really made to extend this tax break, prior to that 529s were not that popular. but when president bush said, hey, you can take money out of this anytime tax-free if you use it for college. >> that's right. gerri: that's when they took off. what is wrong with that plan? what was the thinking with that plan? should that plan be changed?

>> i remember distinctly this conversation with the president wanted to do was make parents responsible for their own children's education. start saving early. have that money aaccumulate. let it get compounded with interest. then at the time, 10, 12, 14 years, from the initial account being opened the money will be available tax-free. it's a burden that is not on government. parents are saving, their own money for their own kids education. it made perfect sense. it gave more opportunity for those who needed scholarship to have it of the people who didn't need it, didn't get it. the people who needed it got it. gerri: so the president today saying the payoff here is there will be more money for people who want to use the american opportunity tax credit which is $2500. so this is essentially a check, that the government writes to people instead of having people save on their own for college. which seems to me to be the better solution. what do you say? >> look, people need to control their own destiny. the way they do it they put the

money in that they can afford at the time and grows over time. makes perfect sense. gerri: be clear here we're talking about very low monthly contributions on average. >> absolutely. gerri: we're not talking about thousands and thousands of dollars. people set 25 bucks aside each and every month. 175 bucks each and every month. here is the trick that the president put in, to remove kind of criticism that he has been getting, he will grandfather in people who were already in the this program. now i think that is a cheat. because that means everybody who has a 529 right now will be silenced. this is bat bayed into news for people who -- bad news for people yet to open the 529. >> we're told by people in the marketplace who have 529s in the public, they will dry up. that will be the end. program. gerri: that's right. >> what will be worse gerri? here is worse, people responsible want to save for kids will be taxed on event but also being double taxed because

they will have to pay for other kids to get a free education. that is not america. that is not right. >> i agree. i agree. i'm astonished about this free community college idea. i think what the president's doing, he is removing incentives for middle class to send their kids to college for four years. >> absolutely. gerri: instead he wants you to go to community college. i think the choice should be parents own. it should be parents and their child's choice, not the president's. do you agree? >> i agree absolutely. government should only do for the people what they want do for themselves. parents being responsible and to penalize them for being responsible for their own kids education is absolutely ludicrous. gerri: on and on it goes. brad, thanks for coming on. good to hear from you tonight. >> thanks. gerri: google looking to shake up an industry consumers love to hate. the powerhouse tech giant reportedly teaching up with t-mobile and sprint to offer wireless phone service. what if the rumors are true.

we have the ceo of tech wearable as.com. welcome to the show. good to see you. isn't this great news for consumers? really think about this. this means there will be even more competition. we see may see even more price cuts. what do you say? >> gerri, first of all, thanks for having me. i agree with you this is great news for consumers. competition is always good for consumers. what do we know about this? first of all we should say google sprint, t-mobile, none of them came out and made a claim about this. this is all sort of resume from other sources not confirmed at this stage. gerri: google has no response, right? >> project nova -- i'm sorry. gerri: go right ahead lewis. sorry to interrupt you. >> no, no. we do know that they are buying wholesale access to sprint and t-mobile's infrastructure which would make them mbo mobile virtual network operator. they get to sell data service plans and voice service plans

directly to consumers. more than likely it will be discounted. this isn't a new model. there are other companies that do this. track phone freedom pop. what this is about google is the dominant search player online. they own larger ad networks. they is want more people online. this is just another extension of that. i'm really excited to see what they do. gerri: verizon charging 148 a month on average. t-mobile 120. seems like there is room for people to underprice that, do you agree? >> gerri i'm sorry, it is cutting out here. i didn't hear your question. gerri: oh. we have a bad connection here. i apologize for that. what i was mentioning here is that people pay a ton of dough every month to companies like verizon, t-mobile that come in with highest charges monthly $148 and $120. what i was asking is it would seem there is a lot of room for an outsider to come in and grab some market share by charging less, do you agree?

>> sure, if i heard correctly you're asking me is there opportunity for google to grab market share by charging less? absolutely. we've seen innovative pricing when it comes to google fiber. there is zero dollars per month plan for google fiber. will they do the same here? no hose. they own and operate the android operating system. they certainly want to extend that platform. would they be willing to subsidize, perhaps make it free? it is quite possible but i'm sure there would be some sort of cost involved. more than anything like i said, they want more people online. this will be great for consumers f nothing else we haven't heard when how, where and certainly not how much. until that comes out all we can do is speculate they will do a good job shaking up an industry that should be shaken up. gerri: lewis, thank you. still a lot more to come this hour including what e-cigarettes contain that you might not know about. next our user's guide to stretching your retirement dollars continues on advice whether you should manage your

own money or getting help from a professional.

she's still the one for you. and cialis for daily use helps you be ready anytime the moment is right. cialis is also the only daily ed tablet approved to treat symptoms of bph like needing to go frequently. tell your doctor about all your medical conditions and medicines, and ask if your heart is healthy enough for sex. do not take cialis if you take nitrates for chest pain as it may cause an unsafe drop in blood pressure. do not drink alcohol in excess. side effects may include headache, upset stomach, delayed backache or muscle ache. to avoid long term injury, get medical help right away for an erection lasting more than four hours. if you have any sudden decrease or loss in hearing or vision or any allergic reactions like rash, hives swelling of the lips tongue or throat or difficulty breathing or swallowing, stop taking cialis and get medical help right away. ask your doctor about cialis for daily use and a free 30-tablet trial. they challenge us. they take us to worlds full of heroes and titans. for respawn, building the best teractive entertainment begins with the cloud. this is "titanfall," the first multi-player game built

and run on microsoft azure. empowering gamers around the world to interact in ways they never thought possible. this cloud turns data into excitement. this is the microsoft cloud. the lightest or nothing. the smartest or nothing. the quietest or nothing. the sleekest... ...sexiest ...baddest ...safest, ...tightest, ...quickest... ...harshest... ...or nothing. at mercedes-benz, we do things one way or we don't do them at all. introducing the all-new c-class. see your authorized mercedes-benz dealer for exceptional offers through mercedes-benz financial services.

gerri: when it comes to retirement should you manage your own money? workers pay little attention to their retirement. according to fidelity survey, 64% are managing their own retirement invests, but most of those folks don't take active management of those accounts. once you stop working is it time to seek advice. we have author of and management of edelman financial services david bock. >> gerry, good to see you. gerri: this is question people worry about. they want to do it on their own.

they are worried if they should. what is the first question? >> first question, if you have any money, if you don't have money you don't need financial advisors. once you have assets are you qualified to handle money? do you have education to do correct asset at location and rebalance that portfolio? do you have desire, do you want to look at portfolio on regular basis and tweaking that as it needs to be rebalanced. most people don't have qualifications, the desire and also the time. gerri: well you also mentioned which i thought was really interesting the emotional i.q. let's face it when the market is take -- tanking like a stone it takes strong stomach to stay put. >> emotional i.q. is really important. average investor without a financial advisor underperforms the market. so about every -- gerri: let me tell you a lot of people who have financial advisors underperform the market. let me get you to that question. >> sure. gerri: for just a second because a lot of, advisors and i'm not including edelmen in this group

because i know how you guys work. >> right. gerri: a lot of people charge a ton of dough to manage money. a lot of people say, give me index funds you're giving me etfs. i can do this on my own and not pay your hefty fee. >> that is very good question and here the key. when you hire a financial advisor we have the report on edelmen dot-com. there are eight tee questions to ask. the first question how are you licensed? gerri: what do you do for living? >> are you registered investment advisor. how are you compensated? you want to understand is this advisor a fiduciary. gerri: even if you ask the question sometimes you don't get a real answer. >> you should. transparency is critical in this industry right now. fees need to be shown. if there are fiduciary by law they need to be transparent and show the fees. gerri: hopefully they are a fiduciary. >> and tell you if there is conflict of interest. very important. gerri: i mentioned 1%. i think a lot of people don't realize, you shouldn't be paying

more than 1% to your financial advisor, right? >> first of all that is easy to say but i don't totally agree with you. depend on size of account. on smaller account could be 2%. but could be 2% on $100,000. now that fee is taken out over the year. it depend on the performance of the account and what else are you getting for that? more than just the money management. there is the overall financial plan. when our clients meet with us, not only do we manage money we're doing everything. we're creating a financial plan based on their goals values and dreams. we're reviewing insurance and estate planning. gerri: talking about people already in retirement right? >> yes. gerri: these are not people trying to set up some kind after retirement plan for the very first time. they know what their goals r they know what they're looking at. so a different situation. couldn't they just go to a robo advisor online and get that advice there and go move right ahead with etfs and index fund. >> here is a great example a good friend of mine the other day showed me a portfolio with a

robo advisor account. he moved into a robo account and down 9% a week. david, he says what is wrong there? i look at phone, a global balanced account. 35% in a emerging markets. i turn i hadit back to them. this is not balanced account. this is extremely aggressive investment. he didn't know what he owned. you know what happened? within 60 days he click ad button. got out of it. he lost 15% on that account. that account was in theory cheap. i would say it is expensive. no advice. no one to hold his hand when you -- gerri: this is raging debate in the industry right now because robo advisors are super popular especially with young people who can't afford a big fee. i think the question for retirees is, can you trust yourself in retirement? because i think for retirees the reality is every dollar counts right? you're worried about every dollar. which cuts two ways you have. to worry about fees and worry about whether you have the constitution to manage your own money. >> we're coming off of a six-year bull market. gerri: i hope we're not coming

off it. i hope it continues. >> we have people who in this market they get greedy. this is not a time to get greedy. we've seen accounts double. if you have not been actively managing -- gerri: some accounts have doubled. >> if you're not actively managed your ira account you may be out of whack and way overly aggressive. you need to rebalance the account. now is not time to be getting cocky. not time to getting greedy. this is time getting prepared for market downturns. because when they happen you need to stay in the market because they come back up. >> that's right, david. you never time it, right? impossible. >> it doesn't work, gerri. gerri: it doesn't work. thanks for coming on the show. >> thank you. gerri: good advice. coming up tomorrow our user's guide to stretching your retirement dollars continues with a look why more and more americans are choosing not to retire at all. we'll ask wayne rogers for his take. coming up later in the show a victory for consumers in the fight against dish network. hey, we're not talking about them bringing back fox, okay?

and next a new study shows new, serious dangers associated with e-cigs. we'll have details and get your reaction.

you get sick you can't breathe through your nose suddenly, you're a mouth breather. a mouth breather! well, put on a breathe right strip and shut your mouth. cold medicines open your nose over time, but add a breathe right strip and pow, it opens your nose up to 38% more. so you can breathe and do the one thing you want to do sleep. add breathe right to your cold medicine shut your mouth and sleep right. breathe right. and look for the calming scent of new breathe right lavender in the sleep aisle. startup-ny. it's working for new york state. already 55 companies are investing over $98 million dollars and creating over 2100 jobs. from long island to all across upstate

new york, more businesses are coming to new york. they are paying no property taxes no corporate taxes no sales taxes. and with over 300 locations, and 3.7 million square feet available, there's a place that's right for your business. see if startup-ny can work for you. go to startup.ny.gov.

gerri: e-cigs are hot right now and hollywood glamour eyes them. a new study finds they could produce high levels of get this formaldehyde the embalming fluid and a cancer-causing chemical. we have a chairman of medicine and vice president of newark israel medical center. welcome back to the show. we were debating this in the break. you and i disagree. i think this is one of misunderstood dangers out there. we don't know much about there.

nobody wants to question studies. everybody wants to turn around and pay no tanks. but this new study i think we have to pay attention to it. what are the dangers of formaldehyde? >> formaldehyde as you know is embalming fluid and a preservative. we made jokes you could preserve your mouth if you get enough formaldehyde in it. the problem you only get formaldehyde forming when the glycol and prepare pell lien glycol in high heat. gerri: people change the voltage on thighs things. people who poo-poo the study that no one turns voltage up. >> that i heard has to be exclusive type of e-cig -- e-cigarette. not all have the voltage regulators. if you turn it up you do is chemical question but the question is do you get enough formaldehyde. it is in everything from turkeys to regular cigarettes.

>> say do you get enough? i don't want to blow formaldehyde into my lungs? are you kidding me? that sounds crazy. >> yes. gerri: look the reality this hasn't really been studied. the federal government hasn't done it yet. we don't know what is in this. what you do know and have seen in hospitals all over the country, children when they are exposed to materials inside of these ridiculous things they get burned. >> they can be burned. they have been known to explode. but i have to tell you, there are 30 million people who are smoking regular cancer-causing cigarettes that have to stop. this is one way to get them to stop. gerri: look, stop smoking. don't have. ape. there is another solution. we have to support this brand spanking new cigarette industry which is rally is and we don't know the health ramifications. that is the thing i'm so concerned about. do you think there will come a point when the federal government actually studies this or somebody we can trust really take as hard look at this. >> i think you're right on the money there because i think, this is a nicotine delivery

system. and i'm very concerned about young people getting delivered this addictive substance which we call nicotine. so that, yeah the cancer is removed when you when you have been taking the vaping but getting a pure dose of nicotine. somebody who is 10 years old getting cigarettes on the web because they taste like chocolate or strawberry, that's bad. that is not good stuff. gerri: really marketing at kids. that is another thing people are willing to ignore. sorry i gave awe hard time. >> thank you. >> i always want to know what you think. here is our question tonight. do you believe e-cigarettes are as harmful as regular cigarettes? log on to gerriwillis.com. vote on the right-hand side of the screen. i will share results at end of tonight's show. coming up is the sound of engines revving, is it fake? more of user's guide to stretching retire dollars as our money coach sits down with one couple and discusses when and if they should retire.

there they are there. ♪

ameriprise asked people a simple question: in retirement, will you have enough money to live life on your terms? i sure hope so. with healthcare costs, who knows. umm... everyone has retirement questions. so ameriprise created the exclusive confident retirement approach. now you and your ameripise advisor.... can get the real answers you need. start building your confident retirement today.

gerri: welcome back to the willis report. in a moment, advice for a couple on when and if to retire. it's time now for a look at other stories in the news. bill: chick doesn'tnews.belichick doesn't know how the ball became deflated. tom brady saying he didn't break the rules. coming up with t-shirts and bumper stickers. deflaters going to deflate. she willsheldon has been arrested on public trust charges. he's received kickbacks and could face 100 years in prison if convicted. the stock market in the green after the european central bank launched

its most aggressive effort yet to save the economy. it will buy private bonds in march. a former postal worker sentenced to a year in probation. after failing to deliver thousands of pieces of jail. it included 200 items of first class mail. he failed to deliver because he got lazy, he said. and those are some of the stories in the news tonight. -- will hurt their retirement. according to a recent survey. a majority of parents say they're worried their retirement will be jeopardized by student loan debt. a texas couple facing that concern now. scott and eric norris. derek kenny to help them out. scott and erin i'll start with you. tell us what your

concerns are about your money right now. (?) >> well, you know, really i'm in my mid-50s and retirement for me really is just around the corner. it's -- you know in theory i'm ten to 15 years away. erin is much younger so a little further away and probably not as focused on that. just recently we've realized -- we have three boys. seventeen, 11, and nine. and the 17-year-old is in junior and high school. next year, we're kind of looking at college. we've put a little money away for college. as a result all three boys have been in private school for the most part of their lives. the two younger will continue that way. we spent this money that was both for college and retirement. we feel as though we've kind of spent that over the next 15 years. we're not where we'd like to do when it comes to our college and retirement savings where it should be. gerri: a lot of people feel that way. you're certainly not alone.

erin, why did you make the call for private school. it was a big financial commitment for three kids, that's for sure. >> it was. at the time it was a good fit for each of the boys. they've gone to different private schools. it's just being what's best for each child. that's why we did that. the oldest has attended public school. gerri: your family and your kids are so hand some. what a pretty family. >> they look like their mom. (?) >> you've been generous in sharing your financial details. current assets, including 401(k) and home stocks, 600000 to seven 150,000. current 401(k) is just at over 200,000. i know you want more. a lot of people would be jealous about that, i have to tell you. your salary about 250,000. the debt 245,000 on the house. 200,000 miscellaneous. you have liabilities per month. (?) the red on your debit

sheet, 4800 bucks. derek, i want to turn to you right now. what do you say derek to these folks about what they should be doing to bolster that retirement and specifically, what do you say about that private school? >> well, you've got a great couple here who wants to put their kids above themselves. most people, they want their kids to have the better education than they ever did. they call them college prep schools because it gets people paying for college for goodness sakes because of how expensive private schools are. how do we not leverage our retirement for education? we want to make sure we use cash flow, scholarship or save for it and try not to bother it as best we can. that can be very, very hard. the temptation is there to pay as much as you can for college education. you want to make sure they can afford, but also retire with the lifestyle they want and not have their kids have to support them down the

road. >> absolutely. scott, what is your reaction to what derek is saying right now? >> well, i mean, he is hitting the nail on the head for us. we've spent, you know 15 to $20,000 a year for private school. that could have and should have gone towards college and retirement. and it has not. so being able to reallocate that and the fact that when jacob goes to college, as soon as he gets out clayton and griffin will go in right behind him that's the main question i have for the coach is how do i continue to save for college? when they get out of college, we want to retire. >> derek, go ahead. answer that question. that's a good one. >> the key right now. and i know you mentioned that savings are tight right now. but i would suggest that you force feed a 529 savings plan. take a couple hundred dollars a month and figure out a way to do it. and see if it affects

your spending. what that does is save for higher education all tax-free. it's a great way to save. also, think about having that -- gerri: let me stop you there for just a second. just a note to you guys. the president is saying he wants to end 529s. now, current 529s will be grandfathered in. if you're going to start it start it today would be my advice. >> yeah. >> and gerri, if you don't, an education ira can do the same thing. find a tool that will give you a tax-favored benefit. the government will help you save for education. every family for that matter, i encourage to have a candid honest discussion about, look here is what college costs. here's what mom and dad can afford. here are your options. if you get good grades, get a scholarship, that will open up better doors for you, but mom and dad owe it to you to be a good example, not

to borrow too much. to leverage our retirement which could put us all in financial jeopardy down the road. >> scott, how do you react to that? what do you say? is it possible that your kids can contribute to college? >> you know, absolutely. we think that they can and should. erin and i did both did for our college education. and, you know, derek that's great to see. we've not sat down with jacob even though he's a year away from college and had that candid conversation. i don't know he or the other boys understand long-term the financial impact of college. unfortunately, the colleges that he's electing to consider. they could be pretty expensive. >> all right, guys. derek, last word. quickly. >> well, the key here is to realize, the sky is the limit on college expenses. have a plan. know what you're comfortable with. but make sure the kids are aware, here's what we have available. i would save right away.

couple hundred dollars a month could build a big savings. >> erin and scott, thank you very much for coming on. every day it seems like we meet parents who are so good to their kids. you're two of them. derek, thanks for coming on. appreciate it. >> thank you gerri. gerri: when we come back, dish is hit with major fines when they called your house during dinner. one of the best parts of the classic muscle cars is the roar of the engine. automakers may have been fooling you all along. we'll tell you why. here's your consumer gauge. we'll be right back.

gerri: it's a catch-22 for automakers by making cars more efficient, it eliminates the

engine roar of a gas-guzzling muscle car. jeff flock is at a ford dealership with the details. jeff. >> there's a lot of people doing it. ford is cooperating with us today. we appreciate that. this is the new ford mustang with the ecoengine. it's so quiet, you can barely hear it. we have the microphone placed by the engine. see what it sounds like. go ahead and rev it, jim. that's what the actual engine sounds like. but here is what it sounds like inside the vehicle. i'm going to ask you to rev it again. and i'll put the microphone inside the vehicle. can you tell the difference there? isn't that amazing? it actually sounds like a muscle car to the driver. jim of fox valley ford people actually want this. right? >> yes, they like the throatier sound. more performance minded.

sportier. >> some people say it's fake sound. ford says, no, it's not. they said this is not fake noise. it is not a soundtrack. some automakers do a separate soundtrack. they're taking noise from the engine and digitally processing it on the fly. it's the sound of the vehicle, it's just not as loud as it typically would be. i got one more thing to show you. this is my car. this is an '84 mercedes. if it starts. now, listen to my car. that's real sound right there. unfortunately, you go by a gas station, you must stop. this guy gets 25 miles to the gallon. [laughter] what can i tell you? gerri: jeff, you so rock. it's unbelievable. and i want your car. that was terrific. >> i'll give you a ride. gerri: just a ride? all right. thank you. have a great weekend, my

friend. >> we'll talk. gerri: and finally some justice for consumers who are on that do-not call list. you remember that. right? dish network is being cited for making more than 57 million calls violating telemarketing rules. the potential penalty could be staggering. here with more ashley keillor content editor for the website called consumerist. you should check it out. tell us more about this ftc ruling. >> thanks, gerri. so yesterday the ftc announced that a federal judge in illinois had issued a partial summary judgment from a case that was filed back in 2009. the judge found that dish network was liable for 57.6 million violations of the ftc's telemarketing sales rule. more specifically, the company and its contracted telemarketers had called 57.6 million

times to people who had put themselves on the do-not call list or asked the company not to call them anymore. gerri: give us details about this. on their website, they say, you don't have to take calls from us. in fact, they call you anyway. why? >> yeah, absolutely. so what we can tell from the ftc complaint filed in 2009, that the company was calling consumers to either talk to them about services that they could provide or trying to upsell them things. gerri: of course, they are. of course, they were. i understand you have an example -- you've been looking at this. studying it for some time. give us an example of one of these calls. what's happened to folks repeatedly called by dish. >> a woman in north carolina worked at a hotel during the night. she tried to sleep during the day. she wasn't able to sleep because dish continued to call her during the day multiple times.

she did take action. she asked the company to stop calling her. but when that continued she ended up keeping a record of how many times the company called her each day and eventually she filed complaints with her state ag. gerri: ashley, this is so annoying when you get those phone calls. >> it is. gerri: it just drives me crazy. we appreciate you looking into this, ashley. thanks for coming on the show tonight. great to meet you. still to come, we head out to davos switzerland as liz claman talks to the man now in charge of the obama website. stay with us.

gerri: the obama administration moving closer to its goal of

9 million people signing up for obamacare. hhs say 400000 signed up last week. this time around, a different company in charge of the website. the ceo is with us in davos with liz. liz. >> gerri, who among us wants to be handed a disaster and be told fix this? my next guest said bring it on. he actually vied for the opportunity to run healthcare.gov. he is the chairman of center. he said, bring it on. let's do this. this is a big challenge. because healthcare.gov had a very rocky rollout. how is the process going right now? >> i think the process is going very well. we knew, of course, it was a very important and sensitive program. and we at he can sentra, we want to provide value to our partners and clients. we bring the best of

eccenur. from a french standpoint it was highly visible in the u.s. (?) it's very important -- it's making a big impact as well in the american society. we're pleased with the service we're providing. >> do you think that once eccenur gets its hands in and works this website, that in the end it will be seamless. people are waiting to see this thing whether it can work. >> we are very pleased with the service so far. what we've seen in the difference, it's working smoothly. the level of service is paramount for the program. we've been watching that carefully. so far, so good. we're pleased the organization is pleased with the results. >> some of the original people had to leave. they weren't doing it properly. will there be more layoffs and bring in more of your own people?

how will that work? >> when we took over we brought our best people from a technology standpoint, from a process standpoint. the work of our people and i would like to recognize all of them has been superb. >> many of your clients are with the global fortune 500. you help them achieve high performance. what is the number one thing when you meet with a ceo where you look at them and say, here's what you have to do to achieve top-shelf performance. i know with each company it's different. but is there one characteristic? >> i would probably say two instead of one. it's every day around the world. probably the two main themes. taking the opportunity of the digital -- growth. and on the other side of the spectrum, how i can rationalize my operations.

>> digital. let's talk about the future. which is now. if a company is going to be successful, i don't know if many companies want to hear this, pear -- >> it's a totally different landscape. it's coming in waves. we are living the wave one. around this digital consumer. you create new business model. how you create better connection with you and me and with your customers or even the citizen. then you have the digital enterprise. how you reinvent your internal processes to make your organization more successful and more effective. and, of course, the big big wave, it will be around the digital operation, which will significantly change the way you and i leave and operate in the business. (?) >> this show, "the willis report," really focuses on the consumer.

pierre, if this person is complaining, we don't care. how do you view the consumer? >> the world is changing. today, when you launch a product and a new service. you need to take the feedback from the consumer through crowd sourcing through listening to them, the beauty and power of digital is social media create sourcing technologies, you can get to know what the consumer wants from me as a company, and you can provide a better solution and a better service. >> so everybody hear that? you have to do the crowd sourcing and the social media to embrace the consumer. as we finish, i'd be remiss if i didn't mention, you have won the french legion of honors. the two weeks ago the attack to the charlie hebdo terrorists. as a frenchman, how did that affect you? >> a lot. and a lot of emotion that you can imagine. but i had i have the privilege to lead a large organization. we're operating in 120 companies around the world. what i received from our

clients, from our colleagues, from our people, from you from all the communities around the world has been so warm. and it was very emotional in france. and when you see these 44 leaders and many more coming including john kerry more recently coming in paris it matters a lot for the french people. and i would like to say thank you to all these people around the world to care so much about these issues. and to have demonstrated such a warm a warm heartfelt signal to the french community. >> we can say americans stand by you. thank you very much. >> we are big fans of the us. >> pear is the ceo of eccenur. back to you. >> thank you for that. tomorrow, we have a big big interview. tune in to opening bell. tomorrow morning, bill gates sits down with maria bartiromo in davos for an exclusive interview. don't miss that.

tomorrow morning. 9:00 a.m. eastern time. right back with the answer to the question of the day. do you believe e-cigs are as harmful as regular cigarettes? stay with us.

gerri: earlier this hour, we heard from finance expert david about the pros and cons of managing your own money in retirement. here's your emails on trusting a financial advisor. michael from new york: i never felt the need to trust somebody else with my money. we're not rich, but we won't go begging. no worries in retirement other than living long enough to get back what was paid into social security. michael, we hear you. larry from georgia agrees. advisors look out for themselves. the 1.5% they charge even if there's a loss or gain. tom says -- we're talking about china. china products in the u.s. he says: no, i do

not feed my dog anything from china and i do not buy any food products from humans manufactured there too. i won't buy any plates silverware or cups made from china. i don't buy any toys from china either. the track record from china is criminal. that's what thomas says. thomas is right. we love hearing from you. send me an email. gerriwillis.com. speaking of dogs, on yesterday's show, we were joined by a pet expert talking about the pros and cons of getting pet insurance. one of our viewers sent us this picture on twitter. it's harry potter, he has pet insurance. that's what our viewer says. being the world's smallest fireman is the hardest job. is your pup cute? tweet me a pick. here's what you're potionposting about our poll

questions. do you believe e-cigarettes are harmful. >> my wife was a cigarette smoker. no change. the thing is in her mouth. it's expensive. deb, i went from smoking one plus packs a day to the e-cigs. i can taste, smell and breathe much better. no smoke in her home. mike replacing one nasty habit with another. in addition to following me on twitter and facebook, be sure to like fox business on facebook. here's some results from our poll question. 51% said, yes, they believe e-cigarettes are as harmful as cigarettes. 49% said no. be sure to log on to gerri willis for the question every day. why more and more americans are choosing not to retire at all. we'll ask wayne rogers for his take. and that's it for tonight's willis report. thanks for joining us. don't forget to dvr the show if you can't catch us live. "making money" with

charles payne is coming up next. you'll want to see that. have a great night and we'll see you back here tomorrow. charles: i'm charles payne and you're watching "making money." the stock market on fire. rally, rally rally. hey, at one point up 280 dow points. fourth straight day of market gains. biggest rally in a couple of weeks. yep, your central bank, they opened up the spigots and the market loved it. nicole petallides on the floor of the new york stock exchange. nicole. >> charles, i know your bulls are loving this market. four days in a ree much gains. we're seeing some of the indices moving into positive territory. great for the 401(k)s and iras for everyone worried out there. the injection was certainly the ecb. we know they're moving forward with their bond buying program through