eye are not. if you're discerning investor get into cybersecurity. we'll see more things like sony hacking, target data breach. david: jeff reeves, that assault time we have. thank you, jeff. good stuff. liz: "the willis report" is next. >> hello, everybody, i'm gerri willis and this is "the willis report the show where consumers are our business. unite the airlines refuses to honor ultralow ticket prices after computer glitch. >> i say united should have left those fares stand. take people to europe for 70 buck. >> we'll show you how united might be forced to honor those tickets. one of the worst tax seasons ever longer forms, even longer delays. now fraudsters stealing tax refunds. >> once they have got the social security number that is key into the system to steal whatever they can steal. stunning new warning from the head of turbotax about the irs. price of your home is rise

be sharply again. "consumer reports" is here with tips to make it even more valuable. hot new cars and strucks at chicago auto show. we have the sneak-peek including a look at new car you don't want to see in your rear view mirror. >> we're surrounded by small cars. make more money on the big ones today's story, the electric bolt. his game stinks right now. tiger woods taking a break from golf. he says he needs to work on his game. no kidding. but will he play again? all that and more coming up on "the willis report" where consumers are our business. >> we begin tonight with united airlines telling customers tough luck. those ultralow price tickets you bought will not be honored. it all started yesterday when a computer glitch offered customers troops atlantic fares for as little as 70 bucks. thousands of folks snapped up those deals but today united said no way. we're not going to offer those fares.

even though they confirmed the tickets to the customers themselves. with us now, the executive editor of smarter travel. one of our resident travel experts, mark murphy. i will start with you. should this airline united honor these fares? >> well, that is the tricky part. these fares glitches happy farely frequently. probably 50, 50, whether airlines honor them. in this case looks like united is saying no way we'll not honor this. but technically they might have to. there are rules in place. >> okay. anne will not give us her own opinion here. mark murphy will you venture an opinion whether the folks should be able to hang on to the$5 fares? >> the short answer is no. they shouldn't be able to. there is honest mistake there. is no fraud or deliberate deception there. because of that united will not be forced to actually be held accountable for that mistake. >> let me tell you what united

stayed said. they are avoiding attempting booking of individuals from an error third party software provider when applied incorrect currency exchange rate despite united properly filed its fares. back to you delta recently a year ago incorrectly offered low fares. just rolled with it. they figured that the pr cost would be too high. why shouldn't that happen again? >> well i think it is in the airlines, in their best interest to honor these tickets because of customer service. airlines have also already taken away some things added a lot of fees. people are still frustrated. here is the situation that it was their mistake. they're not taking responsibility for it. and there could be repercussions but they are willing to risk. that because they care mostly about the bottom line. >> difference of opinion there. let's get to somebody who actually knows a thing or two about this. beverly paris is one of these consumers who we'll got caught

in this whole thing. tell us, first of all beverly, if you would, you're in london, why you bought the ticket, what your plans were. >> hi. my plans were to travel to new york, have a couple of really exciting events coming up. a cousin really dear to me is getting married in the new york in the middle of may, a couple weeks prior to that, even more importantly my baby sister is halving her fifth baby. i would fly to the wedding and see my sister. way taking my son with me. i was looking forward to the trip. >> one-time events there obviously. did you have any idea that the fares you saw posted, did you think that was weird? did you understand it could be a glitch? >> clearly i yeah i assumed it was a glitch. >> but you bought it anyway, right? and i think we have a copy of your confirmation. >> sure did. >> we have a copy of your confirmation. not just that you planned to buy the ticket or thinking about buying the ticket. you bought the ticket.

there it is right there the confirmation. what did you end up paying for that? >> i paid, i think it was like 978 danish krona comes out to like 150 u.s. dollars, if i have or take. >> that is good deal. that's a good deal. talk a little bit some of these rules that apply here. there is actually a department of transportation rule that says this. called passenger consumer protection rule. if a consumer purchase as fare just like beverly did and consumer receives confirmmation the seller of air transportation can not increase price of air transportation to that consumer even when the fare is mistake. that seems pretty clear to me, anne, what do you say? >> i think it is very clear. and i think that there are a lot of consumer protections in place and airlines try to get away wit. this is classic example. think think again, doesn't like i say earlier don't bode well for airlines and their attention

to customer service. >> all right. i want to read a statement from the department of transportation because we called them and said hey, what about this rule? you guys have a rule. are you going to use it? here is what the department of transportation said. the department is aware of the issue involving mistaken fares on united's danish basing website. we're in the process of investigating the situation including speaking to united about this matter and reviewing customer complaints submitted to the department's office of aviation of enforcement and proceedings. that office will gather all relevant facts for making determination as to whether united is or is not required to honor mistaken fares. we eagerly await whatever they will say. mean time, mark what do you say? >> i say what you said right up front. that this is a third party. united filed the fares correctly. the third party, because of a currency situation put it in correctly. you all want to hold united responsible for that. a lot of companies work for third parties.

are we holding everybody works for a third party make as mistake at that level when they have done everything right? a client who is, paid $150 for two business class tickets across the pond that is $16,000 on average. you know, you got to have basically a little smell meter does that smell right? do i really think they're doing that. >> mark i got to disagree with you, buddy. i love you to death. i know you know the industry here. if you're putting this number out there for the general public to see and i can actually purchase the ticket i get confirmation back from the airline? i mean, come on. it's a contract. i have a contract with you. i'm going to give beverly here the last word. what do you want to see happen? are you going to be able to get over here for these big family events? >> yeah. like clearly i'm still going to travel to that event, although probably not in first class. i guess like my thing is just i, actually, where customer role and was surprised by email. there was no apology.

no attempt to sort of like hey, guys you made a mistake. let's try to fix it somehow. >> beverly, before you go, what exactly did they say to you? like your ticket is null and void? >> yeah. they just said that you purchase ad ticket fare because of pricing glitch. we'll refined you the -- refund you total money. no apology. no acknowledgement. nothing like that. >> wow. tin ear there. we'll continue to follow this story. you can bet that. thank you ann, mark beverly, you did a great job. we want to know what you think, here is our question tonight, should united honor its ticket pricing mistake? log on to gerriwillis.com. vote and i share results at the end of tonight's show. a lot more to come this hour. why veterans group demanding secretary of veterans affair apologize to congressman after fiery exchange with the

congressman. we'll play the tape. you want to hear that. >> tax and fraud seem to go hand in hand. head of turbotax causing comments about tax fraud and tax refunds. let us know what you think tweet me @gerriwillisfbn. and also through our website gerriwillis.com. we'll be right back. ♪

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night, i got to tell you because i think this is big dangerrer to our viewers. just today we got our hands on ceo of intuit brad smith his letter to the irs commissioner, john koskinen, pardon me saying that wrong, he is adamant there needs to be some kind of public/private task force to go after this thing. good idea? >> i think so. i think, you know this is a big problem in america today. many americans are facing identity theft in general. and specifically with your tax return as well. you know, he published this letter to basically put the outcry out there that we're experiencing these issues. i think the irs should join forces with the industry and come up with some solutions. part of the problem is, system that the irs have, kind of outdated and they're not really fit to fight this fraudulent tax returns. >> so all these thieves need really is your social security number, and your name. don't need your address. don't need any details how much

money you're making, what your w2 looked like. you make all of that up. and what they do they steal your refund. they steal your refund and take tax credits that is in your name. with are is the irs on this? why aren't they out here talking about it? we had refunds, thousands, tens of thousands of refunds stolen. the irs is mum and quiet. >> well you know it is not comfortable for the irs to admit they can't really fight this problem right now. the issue is, the irs can't fight it when people file returns in may, june and july. where most of these fraudulent tax returns are early on in the season. so i always recommend people file returns early. this way you minimize your chance of being -- gerri: michael you know that is not always possible. look, the kinds of forms you need to have from say your broker or your financial advisor, don't come until very late in the season. so the idea that we can just january 1st, stroke that, 1040, for a lot of people just

not possible. >> right. that is part of it. the other problem of the tax season too complex and too many tax forms, what not. that is another topic for another day but you're right that is a problem. i suggest that maybe the service pushes the deadline to file returns, not to january. first day you can file a return maybe march. maybe april. this will give them enough time to build a technological solutions or get reports from the financial institutions. they don't get those reports some irs agents told me until may or june. they have a hard time fighting these tax returns. gerri: my heart is not bleeding for the irs. they complain about not having any money but they have a huge budget. get this. last year, they paid these identity thieves paid these identity thieves, out of taxpayer money, $5.2 billion. to me that is another fraud. if you can't do your job fet out of way. that's what i say. do you agree? >> i agree with you. it's a great business for the perpetrators, for criminals.

5.2 billion, there is not a lot of companies that can generate 5.2 billion in proceeds, this is pure profit right? a great business for predators. not so much for us. gerri: i have to tell you, i was impressed with brad smith's letter. they have been in the spotlight because their company was used sort of as a front for these criminals to file some of these, tax refunds but he is out there, really banging the table saying you know look, we'll work with you. look we'll give you resources. if you need manpower we will help. but, so far, as far as i know, there is really no response from the irs. what else should the irs be doing? >> you know, the irs apparently wants to solve the issue by themselves or simply don't care because if the industry is willing to offer its time and its money, what brad is offering his people or expertise. that costs him money. clear i he has interest -- clearly he has interest nobody uses his software and his

company to file fraudulent returns but at the same time the irs should accept his help if they can't figure it out on their own. gerri: which appears to be the case. michael, thank you for coming on. appreciate your time. >> my pleasure, thank you gerri. gerri: later in the show, big name tiger, tiger woods taking a break from golf. the legendary golfer greg norman former world number one is here to talk about tiger's game, when or if he will return. great news for homeowners home prices are picking up again but there ways to boost your home's value even further. consumer reports is here with ways, cheap ways to add 10% or more to your home's value coming up. ♪ you can't predict the market. but at t. rowe price we've helped guide our clients through good times and bad. our experienced investment professionals are one reason over 85% of our mutual funds beat their 10-year lipper averages. so in a variety of markets

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♪ gerri: tonight how you can boost your home's value by 10% without breaking the bank right now. growth in home prices is already picking up speed, rising 6% from a year ago and our next guest says you can raise your home's value even more with just five simple cheap, projects. joining me now, "consumer reports" senior home editor. thanks for coming on the home dan. this is critical, especially if you're think about selling this house anytime soon. your suggestions would really help prepare it for sale. >> absolutely. a little here, a little there but we can get you up to 10% on average house is $20,000. gerri: i did the math. median home price, 200,000$70. >> real money. >> start with clean out and clean up. >> jump in with that. declutter and depersonalize.

the prospective buyer wants to imagine themselves in your home not necessarily see how you have been living there. all the stuff, all family photos on the wall, get rid of it, think blank canvas. gerri: especially if you sell it. people need to be imagine their own stuff in the house right? i mean for sure. even do that on your hone, for zero dollars. >> exactly doesn't have to cost a thing. gerri: everybody thinks the kitchen upgrade, tens of thousands of dollars, you know. spotlights. all kinds of new equipment in there, but you say you don't have to do that. >> absolutely. that is the biggest mistake people make, they overimprove. kitchen absolutely sells the house. don't renovate it, update it. painting the cabinets. if the appliances really outdated worth investing in a new suite for under $2,000 get a great refrigerator, range dishwasher. that puts buyer mind at ease. this kitchen works, this houseworks, i want to live here. gerri: what about bathrooms?

people have no idea how their bathrooms look to other people. >> it is true. it is about real good clean. obviously people realize somebody is standing in the shower but they don't want be reminded of it. simply grouting the shower tile. caulking tub, little touches will really go far in the mind of buyer. gerri: you said something funny before we came to air. you should have a friend come over to see if your house smells. you don't know. maybe you have kids or a dog. you don't know if you have a smelly house. you need somebody to tell you. >> bad odors are biggest red flags. we talked to 300 real estate pros. that is one they talked about. get rid of the smells. gerri: another way do it, paint the rooms. fresh coat of paint. >> don't go crazy. only 16% of professionals put it high on the list. what they said don't paint entire house. buyer knows they will paint it. high traffic areas. kitchen, bathroom. >> make that entry hallway? >> just going to say.

go for neutral pallet. blank canvas. gerri: even though color is really popular right now. my favorite thing in the world is the magic eraser. >> $5, i don't want to go too far, yeah. just cleaning up walls rather than repainting them could pay off big. >> it is really good thing to do. a little sponge to use it on paint which is very unusual. okay. enhance the exterior. what do you want me to do there. >> first impression. only one chance with simple things. mowing the lawn. trimming back shrubs. fresh coat of paint on front door. you wouldn't believe transformative effect it can have on the whole facade. great consideration. >> take care of the home feel like you've been watching it, you're in touch with it. it is not empty. because some times when you're searching for a new home what you find is, feel like it is vacant or somebody has left right? that is turnoff. >> absolutely.

you want to feel lived in certainly not too lived in. that's the fine line. >> you just sold yours, so you know. dan, thanks for coming on. great to see you. we have consumer alert for you right now. kidda. you know the brand name, recalling nearly five million disposable fire extinguishers because the plastic valves may not work when the lever is pressed when released. thing doesn't work. 31 models that were sold from august 2013, through november 2014. so to check if your exact extinguisher is recalled cpsc.gov has the entire list. to get a replacement contact the company at 855-283-2791. or at their website www.kidde.com. heated exchange outraging veterans groups demanding apology for. >> see what veterans saying on

websites. ask the vsos. >> fundamental challenge -- >> run a large company sir. gerri: it was a heated exchange. the congressman and a veteran at the receiving end of that comment sounds off next. it's a fact. kind of like shopping hungry equals overshopping. no super-slow-motion footage of trucks splashing through the mud. no cowboy hats, horses or hay bales. just a ram 3500 that head to head can out-tow ford's f-350 by more than one and a half tons. get more facts at ramtrucks.com.

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at ally bank no branches equals great rates. it's a fact. kind of like mute buttons equal danger. ...that sound good? not being on this phone call sounds good. it's not muted. was that you jason? it was geoffrey! it was jason. it could've been brenda. gerri: welcome back to the willis report. in a moment, more on concerns about yet another va hospital. but it's time now for a look at other stories in the news. police in new york say "60 minutes" correspondent bob simon was not wearing a seat belt when he was killed in the car crash, that is last night. police are also investigating whether speed was a factor in the crash. no charges have been filed. a labor dispute has forced the shutdown of 29 west coast ports. companies operating the terminals saying they're not calling workers to unload the ships today.

they handle about a quarter of us trade. american express says costco will stop accepting its cards starting in april 2016. the company companies failed to reach terms. costco already replaced american express with capital one cards in canada. lottery officials say winning powerball tickets were sold in north carolina, texas and puerto rico. with a jackpot of $450 million. each will get $127 million before taxes. those are some of the other stories in the news tonight. (?) and back to this va story. listen to this. the new veterans affairs chief is in the middle of a very public feud with colorado congressman mike hoffman. the va is reeling from one of the worst medical scandals in history. congressman hoffman was expressing concerns about a denver hospital. that's when the va chief went after the

congressman in a very personal way. take a look at the exchange in congress yesterday. voice: hospital in my district that has hundreds of millions of dollars overbudget and years behind schedule. >> if there's a problem in denver, you own it on more than i do. i'll give you my cell phone tonight and you can answer some of the calls and see if i'm making a difference for veterans and see what they say. >> i run a large company, sir. the fundamental challenge -- >> what have you done? gerri: what has he done? he's served two tours of duty in iraq, both as a marine. joining me now mike hoffman. congressman, thank you for being on the show tonight. i have to ask you, what was that like being on the other end of that buzz saw? >> i think it was pretty surprising. (?) >> you know, instead of responding to the important issues i raised about just a lack of competence in va leadership specifically a hospital that's 100

millions of dollars over budget and years behind schedule, and the person in charge was given $60,000 in bonuses and not fired, but laterally moved. that's just not tough leadership. this organization that is literally dysfunctional at every level of leadership is mired in corruption. that this secretary -- and i raise this issue and pushed them, i worry will not be able to make the necessary changes. gerri: you know, it's shocking to me that he goes after you. it was -- it looked like hubris. i'm not doing anything wrong. how dare you question me! >> right. gerri: and this fellow used to run a very large company. procter & gamble. and it's shocked to me he's not smoother frankly, to put a capital s on it. that's not the way people like that tend to operate. what does that tell you about the progress he's making? he was brought in to

turn the thing around. what kind of progress is he making towards those goals? >> and he asked me, representative, what have you ever done? i'm the only member of congress who served in both iraq wars. this is the house of veterans administration. i didn't answer him. i just ignored him. but i think what it says -- sadly, you have a president that is disengaged on these issues. i mean, when we look back at citizen shinseki. he didn't lead because of the extraordinary allegations that were, in fact, proven against the veterans administration. he only left when there was a subpoena that was voted on in the house veterans affair committee. every single democrat voted with every single republican voted to subpoena him. that's when the white house knew it was over. this white house never expressed the outrage that they ought to be expressing about how this nation's veterans are treated. i think that is reflective in this new secretary glossing over

every problem. if you're glossing over the problems and not truly identifying the depth of the crisis in this organization, how will you ever fix it? gerri: i think you make a good point. what is at the heart of the problems in denver? you were trying to talk to him about a very specific institution. >> right. what's stunning to me, in their budget, they claimed as a success their legal team defending this case -- this litigation bid general contractor on this hospital that has hundreds of millions of dollars over budget. years behind schedule. and the -- they lost in litigation every single point. and so, i mean, i think it's stunning. and not only with this hospital but there's a government accountability office report from april of 2013 that says every major construction project that they've -- that they've been working on is, is

hundreds of millions of dollars over budget and years behind schedule. and, you know, given the fact -- i mean, he ought to be really moving forward with aggressive solutions. gerri: instead of yelling at the people bringing it to his attention. kreadz tocrazy to me. twenty years of service for our country. and we appreciate it, congressman. thanks for coming on the show. really appreciate your time. pleasure to meet you. >> thank you. gerri: well, on to "strange inheritance." this is a great show. a fox business new hit. on tonight's "strange inheritance," jamie colby talks to the daughters of a cello virtuoso who left them a stradivarius. and it's worth millions. here's the sneak peek. >> sometimes you put your name in his appointment book to get time with him in lieu of a lesson, erasing the name of a student that was coming. >> i didn't do that to get a cello lesson, but

an hour of his time. jamie: did you ever play the stradivarius? >> no. never. jamie: why? >> i never played well enough to play the strad. >> by whose opinion? >> i guess by my father's, but i never wanted to. gerri: "strange inheritance," 9:00 p.m. on fox business eastern. great stuff. later, we take a spin around the chicago auto show. sometimes love and money do not mix. next, we answer the question, how do you do that? i don't know if you're financially compatible with your partner and what to do if the answer is no. here's your consumer gauge with the numbers that mean the most to you. take a look. we'll be right back. ♪

gerri: money is the number one cause for divorce and this valentine's day, you need to know how you can get over those money problems. make sure you squash those disagreements before they escalate into all-out war. important financial advice with david. he's the vice chairman of -- smart couples finish rich, his book. david, welcome to the show. good to see you, my friend. >> gerri, good to see you. thank you for having me on. >> you're most welcome. let's start with couples getting together. it's my experience that young couples never ever, ever talk about money management. tell me if i'm wrong. >> well, they rarely talk about it until they're planning the wedding. that's usually the first time it takes place. how much money will we spend on this wedding? that's often where the first fight takes place.

most couples are attracted to their financial opposite. the good news, however is that you can bridge the gap with good financial planning. and i will tell you, for a lot of those parents who spend a fortune on a wedding, the best gift you can give your newly wed gifts is a financial plan. >> i know a couple who spent $90,000 on a wedding. i was crying a river. you could have a big down payment on a house. a house. who cares about the wedding. it's one day. okay. but that aside, you say financial date night. if you're already together, one way to think about this is to get together and have a real conversation. but how do you do that? >> well, here's exactly what you do. and it's interesting. a lot of couples actually do this before they get married. many churches and synagogues force couples to have a conversation about money before they get married. it's very smart. then couples stop doing it. what i recommend is

this: once a month you actually have a financial date. i know it doesn't sound romantic, but it can be. one hour taking a look where you are financially. one person pays the bill, the other person is not involved in most relationships. so one hour a month, you sit down away from the kids, away from paying the bills, and you look at where you stand financially. then once a year, you do an annual check-up. if you have a financial planner, great time to sit down with your planner, look, how are we doing on our goals. did we build our emergency account? we set a goal to build a will or update our insurance. did we do it? how are we doing on our 401(k) plan? gerri: i think what you're saying here is very important. a lot of couples don't even have financial goals. let me tell you the reason why. i think you can counsel here effectively. the problem is after you've been married a while, you don't bring up money because it's such a soar topic.

you both have your arguments. go to your separate corners. how do you get past that? >> go back to your values. we teach this in our seminars. especially in your 50s as you're preparing for retirement, this is a huge time to transition. you sit down and have what i call the conversations that keep you up at night that you're afraid to talk about. so sitting down with your partner and saying, you know what, i want to talk about what's keeping me at night and i want to hear what's keeping you up at night. for example if what is keeping you up at night i'm 59 years old and i want to retire in a few years. i don't know if we saved up enough money. you have that conversation. if you're worried about not having enough money put aside for college, whatever it is that is keeping you up at night that's a great place to talk. the important part is this: you both need to talk. you both need to listen. and if you're having an argument over the same thing over and over again. this is where a

financial planner comes in. because a financial planner can be a mediator and work to bring you together. >> i love that, david. of course, you're the only one i know that says a financial date can be romantic. i'll give you that one. thank you for coming on the show. >> thank you. have a great day. >> one big purchase to make together, buying a new car. the hot new cars coming down the assembly line. jeff flock, at the chicago auto show. jeff. >> you have given me two minutes to give you the whole show. i have to go fast. i'll start with a truck that you're not supposed to get dirty. the ram limited. we have the unveils on each of these things. this is a special edition truck. everyone is trying to fight that ford f-150 aluminum. they're trying to come up with new cool exciting things. the ram is trying to do that to a fancy one that people drive in the city, but still want a truck.

next up, the honda pilot. remember the honda pilot. the kind of boxy thing that looks like a refrigerator. that's the new one over there. we have pictures of the unveil on that too. your dad's honda pilot not boxy anymore. 1.4 million of these so far. since it was unveiled. i think they'll sell a lot more of these. looks kind of like the crv honda that sells well. i want to show you something from kia. kia trailster. kind of a small suv design for offrogued. it was an electric battery power in the back. all-wheel drive. very cool. toyota, talk about not your dad's camry. that's a corolla, but a souped up one. they'll do a limited edition of that and the camry. they unveiled a new avalon. the white one you see right there. it doesn't sell as good as the camry and the

corolla, but it's important to them anyway. maybe the headline of the show. it's the chevy bolt the one they unveiled in detroit. that's the only pictures we have of it. today they announced they will build it as a production car maybe not for a year or so, but that they will build it 200-mile range 30,000-dollar price tag. tesla fighter potentially. i end with, as i run out of breath, the ford police interceptor. i think this was the highlight unveil for me of the show. look at the picture of it. it wasn't one of those hot looking models. actually it was. only the model was a police dog. the police dog pulled the slicks off the car. there you see it live right here. this is the best-selling police vehicle across america. and these guys are about to drive it somewhere, i think. they're stealing this car, gerri. there you go. stealing a police car.

never a good idea. gerri: no. that's not a good idea. i'm so pleased not to see you in a pile of snow. thank you for bringing us that report. >> me too. thanks gerri. gerri: still to come my "2 cents more." next, the shark on tiger. greg norman his take on tiger woods walking away from golf and how long his break might last. stay with us.

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gerri: tiger woods is shocking the golf community by pulling himself out of the game indefinitely. says his game needs a lot of work. will tiger ever return? we're asking professional golfer and entrepreneur, greg norman. he spent 331 weeks as

the world's number one golfer. and has 191 national tournaments. greg welcome to the show. fantastic to have you here by phone. he shot the worst round of his career at the phoenix open. right now, i need a lot of work on my game and to spend time with the people that are work with me. like i said i enter a tournament to compete at the highest level. when i think i'm ready i'll be back. is he doing the right thing? >> i think he is. obviously he has no confidence in his game right now. and, you know, shooting 82 or 11 over par look as a professional golfer you kind of have a bad round of golf. i think it's deeper than that. when you see a player of his caliber fall off the table as fast as he's done with his short game it leaves a lot of questions in your mind especially in his mind. he has to go back and get the confidence.

no better place in the back of your yard or golf course. i think this is more deep-seated than what we're looking at right now from shooting 80 82. >> he has an aggressive style of play. you had the same. i don't think of golfers as wearing out the way some at least athletes do. is that increasingly the case? >> that's a fantastic question to ask, quite honestly. nowadays you see more and more golfers coming off the injured reserved list because they got so much power and no golf swing. they have so much speed. they have their strength of flexibility. sooner or later when you have that much power speed, and strength, the sets in your lower back. even in your joints and wrists hands shoulder they take an enormous amount of punishment when you're hitting shot after shot day after day.

i hit about 400 million golf balls in my game. that's a lot of repetition to being going through. he will have done the same. he's a power player. >> we have a whole generation of young new golfers. roy, a lot of talent coming up. (?) is it the opportunity for these folks to take over take the reigns? >> well, i think they already have. i think the slow downfall of tiger from his playability has allowed them to play with a lot more confidence. maybe tiger is intimidated by the younger players. they get out there and output him and go after a short game. is the respect still there? absolutely. tiger won a lot of golf tournaments in his career. been out there a long time. carried the flag tremendously well. at the end of the day,

right now, these players, the younger generation, i mean, they're ahead of him by leaps and bounds right now. and that's normal. you know, every golfer, every sports person, man or woman, time catches up to you. the older you get, the younger the other players get. >> that's such a mature response, i think. is it possible that tiger can come back and win four more majors to be in contention with jack nicklaus' record? >> gerri, i don't think so. going forward. if he truly dips one. or mischips it or chunks it his confidence level will be skyrocketing down. if he hits it over the back of the 15th green and he has a chip to a front pin and he dips one -- or played one the day before, he will be standing there going, how do i get this on the green? it's a tough emotional

hurdle he has to go through. emotionally, he's a little unraveled right now. and that unraveling takes a long time to put it back together. so he has a lot of work to do. he's a great athlete. he has a lot of pride about himself. sometimes he might need to let go of perfection too. not try to be perfect in the game and too perfect of a person. he has to let go and accept the humility of the game. every player at the top of the field has gone through slumps. jack nicklaus did two years. i myself did 20 months. that's the way it is. gerri: great to talk to you. >> thank you gerri. gerri: we'll be right back physical

>> united airlines says it will not honor the ticket mistake that let people scoop up tickets for as little as 70 bucks. should they? 88% of you said yes.

12% of you said no. finally united airlines isn't making any friends tonight with its policy not to honor that pricing. for its part, united says this, thousands of people may have gotten a low fair which was the result of an incorrect currency conversion. i say tough nuts. the mistake is united's. they should eat the difference. people made plans on the basis of buying these tickets at this fair. fliers have a contract and even confirmation from the airlines. what's more, there's a law about that according to the department of transportation. the passenger consumer protection rule makes it illegal to increase a purchase price once a confirmation has been issued. united quibles quibles that they're canceling the booking. they're rated next-to-last on airlines. want to get out of the basement? honor the ticket. come on, united. do the right thing. that's my "2 cents more." that's it for tonight's willis report.

"making money" with charles payne is coming up next. have a great night. we'll see you right back here tomorrow. ♪ charles: i'm charles payne and you're watching "making money." it was a statement day for the market. and now the major indices -- they're on the cusp of a major all-time high. investors are rotating out of these safe havens like utilities and piling into the high flying tech stocks. we'll give you details. the headline obviously a major dud and disappointment. the details, a few bright spots. let's go to nicole petallides on the floor of new york stock exchange. nicole. >> charles, did you check this out? we're up 110 points up basically. great day on wall street. mostly green on the screen. nasdaq moved the highest we haven't seen since 2000. the s&p was oh, so close