get a reward like a beauty treatment, a dance class or a $5 gift card with purchase of a specially marked pack. go to miralax.com for details. >> this is a fox news alert. we're getting brand new information on the latest on this tragic jumbo jet crash in san francisco. right now confirmed two dead, dozens injured, many of whom are critical. asiana airlines crashed at san francisco airport with over 300 passengers and crew on board. tonight a special edition of on the record, and first, those frantic moments after the crash recorded from the airport's air traffic control tower. >> 214 san francisco. >> 5427 flight runway. in contact. >> go ahead. >> 4 swea 27. >> yo united 85.

>> at the end. we may need a few more minutes, just a heads up. >> roger. hold short of runway 28 left. >> straight left. >> 54 52. coverage visual 28 right. >> 5452 san francisco tower runway. 28 right clear land. >> clear land. > [ inaudible ] >> san francisco tower, 737, 500 feet. >> 214, emergency vehicles are responding. >> emergency vehicles. >> 737.

[ inaudible ] contact san car clos close carl. >> contacting san carlos tower. >> helicopter 30 fox. maintain appropriate range. >> asiana airlines heavy 214, san francisco tower. >> 265, hitte 3100. >> heavy emergency vehicles are responding. they have everyone on their way. >> fox's claudia cowan is live at the record. what about the 60 some unaccounted for? where are they? have they left the airport? >> well, we have encouraging

breaking news to report to you. airport authorities minutes ago telling us that one person who was on that airport remains unaccounted for a big drop from what we were told a little over an hour ago, that roughly 67 people were missing from this flight. now, the reason for this dramatic discrepancy from 67 down to one remaint remains unc. i have to remind you throughout the situation, authorities have been telling us this remains a very fluid situation, so here's what we know. 306 people were on this plane. more than 100, about 130 people, did need some kind of medical treatment for smoke and burn-related injuries. they were taken to area hospitals. ten of them were in critical condition, and among the ten, two children. now, the crash site itself has been secured, we're told, by federal authorities who also say they have ruled out terrorism as a cause of this tragic crash. the ntsb has a team on the way.

the fbi is also assigned to investigating why this plane went down at around 11:35 this afternoon local time, breaking apart, losing its tail, and filling with smoke, causing two people to lose their lives. eyewitness accounts ver vary ga. some say the plane seemed to cartwheel. others say the pilot seem to overshoot the runway. determining exactly why this plane crashed the way it did could take weeks, possibly months. in the meantime, greta, back here at san francisco international airport and we're in the international terminal, airport operations are starting to resume very slowly on a very limited basis. we have two of the four runways here reopened, but one runway is going to be closed for certainly a significant amount of time. we have a very wide and broad debris field. that is where these ntsb investigators and federal agents with the fbi will be going to collect these pieces. they're going to look for those

black boxes. they're going to be talking to people on board the plane, possibly the pilots. we don't know if they're among the very critically injured or among the fatalities and also eye witnesses with their varying accounts. we're presuming at this point that the airport has a number of cameras as well that perhaps captured this accident on some sort of video file. we've already seen lots of a number ofo as well. evidentiary resources, you could see, as they try to solve the mystery and get to the bottom of what happened out here this morning. back to you, greta. >> claudia, it's hard to tell from looking at the photographs and video of the crash site how much of the tail broke off. we've all flown enough on those big jumbo planes to know that often times the flight attendants sit in the rear in the jump seats. i don't know the seat configuration in the particular aircraft, but have all the flight attendants on the aircraft been accounted for? >> reporter: we have not been

told. the break down of who has been accounted for. it's interesting when you look at the situation on the runway. this plane just missed slamming into a united 747 sitting on the runway getting ready to take off. some people say it's a miracle that this flight 214 didn't hit that united jet as well that ended up having to sit out there for several hours. >> well, was the 747 in -- it wasn't on the arriving runway, was it? it wasn't like the asiana airlines flight was trying to abort a landing, was it? it was on a separate runway? >> reporter: i believe it was on the very same runway. that's according to eye witnesses. i should clarify. that is what i have been hearing from various eye witnesses who have been talking to various media outlets, that that united

747 was there getting ready to take off and that in their view, anyway, it's just a miracle that this plane didn't hit that plane. whether it was on the very same runway, and i've heard that it was, i can't confirm that tonight, but again, it was very close. certainly close enough to cause alarm among eye witnesses. >> all right. the ntsb will investigate it fully. they were on the same runway at take off where a big triple 7 was seeking to land on. eyewitness testimony or eye witnesses often what people see may be distorted for a distance. ntsb is on the way and will get the full report. claudia, thank you. thank you, claudia. just a short time ago the fire department on the runway at san francisco international spoke about the frantic rescue mission. >> good afternoon. first, let me say that on behalf of the people of san francisco, our thoughts and our

prayers are with all of the passengers and the asiana airlines flight 214 from south carolina. we're deeply -- from south korea. our hearts and prayers are with the friends and families that are affected. ladies and gentlemen, this is still a fluid and active scene. not everyone has yet to be accounted for. our first responders responded immediately to this incident and area hospitals, some nine of them, including san francisco general are treating those with injuries and we will continue to monitor their conditions. i've just spoken with deborah, the chair of the national transportation safety board, and she will be flying out here and they will be investigating this incident. we're also in touch with our fbi agents as well. i have spoken and he is here today, the counsel general from

korea, and we have relayed our city's sympathy to the people of the republic of korea. the counsel general is here. the passengers and their families are our first priority and we'll continue to provide them with support that they need. right now i have with me fire chief, the police chief, and of course, you heard from the director of the airport, john martin, and special agent david johnson from the f.b.i. let me now turn it over to doug yakel who is the public information officer for our airport for more details. >> thank you. to confirm the flight information again, at approximately 11:27 a.m., asia a airlines flight 214 experienced an incident coming into san francisco airport. this aircraft is a boeing 777 aircraft for a count of the passengers and the status of those passengers, i'm going to

turn it over to san francisco fire chief. chief? >> thanks, doug. good afternoon, everyone. i wanted to let you know and emphasize again what the mayor stated obviously and john martin as well. a tragedy at san francisco international airport but i want to assure you that the scene is now secured. it required the cooperation of multiple agencies. at approximately 11:34 a.m. this morning, san francisco fire department who operates the firefighting down here, we have three stations, we were called to the scene as well as units from san francisco for what had been categoryized as a hard landing. our crews responded post the landing, and our aircraft rescue firefighting equipment went to work right away, applied foam and water to the fuse lage. when we arrived on scene, theo3 chutes had already been deployed and we observed multiple numbers

of people coming down the chutes and actually walking to their safety which was a good thing. still very active in terms of the coordinating all the numbers and so forth. i'm told the information we received from asiana airlines, their manifest included 291 passengers with 16 additional crew for a total of 307. we had 48 initial transports from the scene to area hospitals. that was both o both at san frao county and san mateo county. it was a pretty even split, 26 to san francisco, 22 i to san mateosansanmateo for a total of. we had people transported to a safety zone here at san francisco international. i'm told, and these numbers are fluid. out of 190, there are approximately 82 at this time that are -- that have been transported or are in the process of being transported. we have numbers, some passengers

unaccounted for. that's something that's a work in progress. our crews worked collectively and collaboratively with not only sfpd but our brothers and sisters in the south bay, made valiant efforts, were on the plane doing search and rescue attempts. at 2:45 p.m. this afternoon, we turned our investigation and our efforts over to the federal bureau of investigation and we'll be working and coordinating with the ntsb. my understanding is that the scene is secured with the assistance of the sfpd and at this time we are again working the numbers to determine exactly who is going where in transports. there were a number, like i said, 190 of the passengers pretty much self evacuated or with assistance from emergency responders over here to san francisco, and they were cat gorized as green which means minor injuries. i'm told that if 82 of the 190 were transported to the

hospital, the others which would be about 108 would be declared not necessary to go to the hospital. that's all that we have at this time. thank you. >> straight ahead, we are expecting new information from our sourc sources on the ground. right where you are. we'll be right back. [ female announcer ] doctors trust calcium plus vitamin d

to support strong bones. and the brand most recommended by... my doctor. my gynecologist. my pharmacist. citracal. citracal. [ female announcer ] you trust your doctor. doctors trust citracal. so it was no surprise when he set out to give the world the hardest-working, best-smelling cleaners he could. like mr. clean with the scent of gain. that combines irresistible scent and powerful cleaning. and his lemon-scented anti-bacterial spray that kills 99.9% of bacteria. people sure loved having something that smelled as great as it cleaned. that's why when it comes to clean, there's only one mr.

>> information is still coming in to fox news about a plane crash in san francisco. on the phone is pilot and flight instructor d.j. frost. thanks for joining us this evening. >> you're welcome. >> d.j., you have landed planes at san francisco. tell me. are there any particular challenges there? >> well, the only challenge i see there right now is i understand the ios system was out of service or the glide slope was inop which they say

they were doing construction there in san francisco, so what the pilots need to do then is visual approach. the general rule of thumb also when doing a visual approach is to be 320 feet per mile in the distance from the runway. that's always a good cross check when somebody's doing a visual approach. so you know, hopefully it will come out in the investigation with the ntsb and they'll look into that. their whole team will look and see what the cockpit resource management was going on at the time and make sure that everybody was doing what they were supposed to do. >> all right. well, glide slope inoperable. if you're depending on glide slope, that's a pretty important point. i realize you could do visual. tell me. why would the glide slope be inoperable? i mean, i know there's some work being done there, but it's not as though that's not an insignificant safety feature. >> well, it's just a back up feature, especially flying a large, heavy aircraft. it's always good to have that. now, the faa, of course, will have to explain why the glide

slope was out of service, and i'm sure that will all come out in the investigation. now, the triple 7, of course, is a very modern aircraft, and they can have their own internal glide slope inside the airplane. some have a glide slope they can build for a non-precision approach, so maybe they had that going at that time, too. it's hard to say. what seems to happen also is somebody gets too low and too slow, and they call that skin behind the power curve, and sometimes it looks like it was just too late t to do a go aroud at that point. maybe they hit short for that reason. also, back in 2008 british airways had ice in their fuel lines. that was a triple 7 that crashed short of the runway in london heathrow. that investigation uncovered ice critical tallchriscrystals in t. >> the british airways flight

was in january. would that make a big difference in terms of ice in the fuel line and be something that you would obviously check everything, but it would seem less likely at least tonight in a fuel line, different engines, and that was in january. does that make a difference? >> it's an airplane at a high ah altitude for an extended amount of time. it's very cold up there. everything is possible. they'll look at all of that, the ntsb. they'll have the engine manufacturers, the airplane manufacturers. all of them will get together and give their take on what could have happened. >> do you have any idea how much runway is in san francisco? i've done a little research. i think the 777 needs 10,000 feet to land under best conditions. is that a particularly long or short runway? >> they're plenty long for heavy aircraft. in fact, i have seen the airbus 380 go in there which is the largest plane in the world. that's not a big factor going into an airport. of course, everybody does their performance data before landing, and they make sure they do have

enough runway for landing, so that's all taken into consideration beforehand. >> well, i know that you haven't flown the triple 7. i imagine there are lots of sort of bells and whistles that might go off if there was some sort of alerts inside the cabin or the cockpit before landing if there's a problem? >> oh, sure. they call it a chip whiz, the ground proximity warning system that would give an indication that the pilot was too low when they were approaching the airport, you know. of course, the other pilot's there. they have to speak up alternates, too. that's called cockpit resource management. people have to understand this is a busy travel time of year and these, you know, crashes have to be taken into consideration as an individual circumstance and not just to cancel their travel plans and not travel and go to the places, the vacations and see the relatives and people they need to see this summer. they should go ahead with their plans, you know. if they have any concerns, then

go ahead and talk to somebody about it. >> you know, it's interesting about this particular case. i mean, there are certain things that i realize the ntsb is going to investigate and they're really good at investigating that he is crashes, but there's some things that seem quite obvious. the weather seemed pretty good. doesn't seem like there was a small aircraft in the way. no indication at least right now that the pilots were having any trouble. there's no communication with the tower, at least, that there was some sort of mechanical issue. there's sort of a lot of things we can sort of exclude. it almost looks like it may be an easier investigation once they get the flight data recorders out of the water. i think those are probably in the water. >> you know what? it does a lot of times look very simple on the surface, and that's why we have the ntsb. that's why they do such a good job that they do. they put together a team that looks at a whole slew of different chain of events that could have occurred that led to the final crash. that's a very interesting thing with most accidents. it's a chain of events that lead

up to it. so with their experts in the different fields, then they'll prepare the final report. from that, then, is how we learn to avoid these accidents from occurring again in the future. that's the most important thing is the time it takes for the really true information to come out. that's buy everybody needs to always -- why everybody needs to always take a breath after these events occur. >> i take it that this is a point of no return if you're in a cockpit and pulling up on a runway or going down to a runway and you see you're coming up short. if you're already made your descent and the wheels are down, there's a point of no return where you can't just do a go-around, right? >> well, obviously it happened right here. that might have been the point where the airplane's nose was up in the air and maybe they were -- they just didn't have enough time for the engines to spool up and get their full pour. that's the whole danger. if you're too low and your engines don't have enough time to produce the thrust that's

needed to go around sufficiently, there is out of altitude, out of ideas is one thing pilots say. >> d.j., thank you. >> you're welcome. any time. we're getting new information to fox every minute about the tragic crash. on the phone is scott brenham ner, faa forme former chief spokesperson. is there anything you have heard? we don't have a lot of information. the crash was a short time ago. your thoughts? >> i think initially, greta, i think it speaks well of the safety of our international aviation system. you've got an aircraft that is still largely intact after taking a pretty catastrophic strike on the runway, it looks like. you've got the majority of the passengers out quickly because of well trained flight attendants. you've got the interior cabin that didn't explode. it did catch fire but did not start burning until most of the passengers were out.

that's exactly the way the interior is designed. >> scott, if you'll hold on a second. we'll take a quick break. we've got a lot coming into fox right now. scott, just hold that. coming up, we have much more on the aftermath of the san francisco plane crash. don't go away. when you experience something great, you want to share it. with everyone. that's why more customers recommend verizon,

i don't know. how did you get here? america's largest 4g lte network. [ speaking in russian ] look, look, look... you probably want to get away as much as we do. with priceline express deals, you can get a fabulous hotel without bidding. think of the rubles you'll save. with one touch, fun in the sun. i like fun. well, that went exactly as i planned.. really? now save up to 60% during summer hotel sale. use code "summer" on priceline's.

this is a fox news alert. we're getting new information on the latest on the jumbo jet crash in san francisco. two dead, dozens injured, many of those critical. we're back with former faa chief spokesperson scott brenner. give me some idea of what you think was going on in the control tower. the plane coming in seems rather uneventful as best we can see. tell me what you think is going on there as this goes down. >> you know, in the tower they're basically just directing traffic, and they are -- they

have the confidence of the pilot that they'll be able to land and move to where they need to on the tarmac. i think what would be the most interesting part of this whole investigation is the conversation between the pilots as they're landing. you get in that critical phase of flight below 10,000 feet. the pilot and the co pilot are talking to each other. they're going over every detail, every bit of their check list before they land. somewhere along the line they'll start talking about what is your minimum? where are you at on the altitude. i think they'll be able to pull these tapes fairly quickly because the tapes aren't only in the tail, but they're also in other parts of the aircraft. they should be able to know fairly quickly what was that conversation that occurred right before this thing landed. >> now, this is a two-engine plane. it's a big jumbo jet, a long distance plane. this was flying over ten hours. how many pilots would you expect on board so we could sort of examine the fatigue factor or think about it? >> you probably have at least four pilots on board, a pilot

and a co pilot, and then their replacements. i think they're not going to fly more than six or seven hours each, so you have two full crews in there. you know, i don't know which crew was in there. i would assume it would probably be the second crew. again, this is a triple 7. i mean, this is really kind of the luxury of the aircraft. usually your most senior pilots are flying this, and this route is probably reserved for the senior pilots. again, it's going to be very interesting. >> we have very strict rules on our aircraft, you know. we monitor very carefully. we have strict requirements for the pilots, for the flight attendants, everything. are foreign carriers who bring their planes into our country, are they obliged to follow our rules in terms of safety standards? >> yes. we try to have international safety standards on all world aircraft. yothere is an international standard that all pilots are

usually following, and so on flight and duty time which this would come under, how long can you fly, how many hours can you be on duty? there's nobody working over there that's going to be flying ten hours or more. >> would you expect or is this something that the tower would like you to say, you're coming in too low? is that something that you expect the tower to be looking at or monitoring? they're just telling you, you know, you're clear to land? >> they're moving on to the next aircraft. they're just moving these guys through the system. when they say you're clear to land, it's really up to the pilot to land that aircraft safely. i think it's very interesting that the ils system was not working, because that really provides a big aid for aircraft coming in. there's a lot of information about what's going on on the ground at the time, so i think that will play into, will be a factor in this. again, this is a very modern

aircraft, has a lost technology. you wouldn't hope that would be a major factor. >> is the ils system not working? i know there's some discussion. is that confirmed it wasn't working? >> i haven't heard it from anybody at the airport. i heard a lot of banter on that. >> even though it's not working, in is a very sophisticated, top of the line aircraft that you would expect would land with the ils not working at the airport? >> especially with pilots flying this aircraft. these are the most experienced pilots in that airline. these guys know what they're doing. >> i would like to know the history of this particular aircraft, and i'm sure we'll get that as time marches on. scott, thank you. >> okay. thanks, greta. coming up, we're going to get more on the latest out of san francisco. we're going to give you all the very latest, and it's literally coming in every second to us, so stick around. (girl) what does that say?

(guy) dive shop. (girl) diving lessons. (guy) we should totally do that. (girl ) yeah, right. (guy) i wannna catch a falcon! (girl) we should do that. (guy) i caught a falcon. (guy) you could eat a bug. let's do that. (guy) you know you're eating a bug. (girl) because of the legs. (guy vo) we got a subaru to take us new places. (girl) yeah, it's a hot spring. (guy) we should do that. (guy vo) it did. (man) how's that feel? (guy) fine. (girl) we shouldn't have done that. (guy) no. (announcer) love. it's what makes a subaru, a subaru. i'm gonna have to ask you to power down your little word game. i think your friends will understand. oh...no, it's actually my geico app...see? ...i just uh paid my bill. did you really? from the plane? yeah, i can manage my policy, get roadside assistance, pretty much access geico 24/7. sounds a little too good to be true sir. i'll believe that when pigs fly. ok, did she seriously just say that? geico. just a click away with our free mobile app.

>> we have new information about the crash at san francisco airport. first, a news conference from the hospital treating victims. >> as i informed you earlier, we had ten patients come in the first wave of critically injured patients. there were eight adults and two children. they were in critical condition, and i do not have an update on their status. as far as i know, they are still

critical. after the first wave of critically injured patients, there was a second wave who came in from the scene. we received approximately 17 of those patients. i do not have a full breakdown. they are currently still being assessed and taken in. i to knoi do know they range in condition from critical to good condition. they will not all be admitted to the hospital. some have minor injuries. others have more serious injuries, and they are all being assessed now. the types of injuries would include fractures, abrasions, and possible internal injuries which are being evaluated. so we're not certain of the full spectrum yet of care that these additional 17 will need. the grand total that we are currently treating from this accident is 27. we also have been informed that there's a third wave of patients that are expected who will be the least injured, and we expect that that amount will also be

the smallest amount, so less than ten, less than 17, but a third group are expected. we called in additional staff from every discipline meaning physicians, nurses, social workers, radiologists, lab people. we also had a spontaneous outpouring of staff coming and showing up to get to work. that's not surprising here at san francisco general. we are fully staffed and then some. we also have about nine korean speaking people working in the ed and the icu and the or with the patients and their families. that's a combination of interpreter as well as by lingual stuff including social workers and nurses. i can only tell you what's happening here. here we have ten critically injured patients and 17 additional patients who are being assessed. some may be critical. some will be good. some will be discharged. we have 27 patients.

we expect a few more. if you want to know the big picture of the whole airline, who was on the airline, how many people were taken where, i would refer you to ems and to the airport. >> at the time, though, you said 230 victims not critical. >> that was information that i had from the airport which is proven to be a mistake for me to share. i'm not the source on that information. i cannot answer any followup questions except to explain what's going on here. >> okay. family members. lots of family members here? >> we do have some family members here. we have set up a special place for them which is staffed with korean-speaking folks including a sheriff's deputy who speaks korean who works here at the hospital. we also are keeping family members by the bedside whenever possible to be with the patients. one detail about the 17, the second wave. most, if not all, are english speakers. i had mentioned that the first group, the ten who are critical, are all korean speakers, but the second group is not. the second wave came from the

field. everyone is coming from the field. i don't have any information on the ten critical. i am asking, and as soon as i have it, i'll share it. >> can you tell us one more time? i know you listed off the different disciplines that you called in, the extra staff. >> nurses, physicians, radiologists, respiratory therapists, social workers. we have chaplains here. really, it's the whole team. the lab. >> how many more came in? >> i don't know that. i did ask that. if i get that information, i'll share it. >> do you know if the patients or the family members. [ inaudible ] >> not today. i know for certain not today. >> we're seeing a lot of people who came on that flight were chinese. do you have chinese interpreters as well? >> we do have chinese interpreters as well. chinese is one of our three main languages on any given day at this hospital. i don't know for certain whether we have chinese speaking patients from this accident. if we do, we're certainly ready to treat them and speak their language. >> of those 17, you said some

are critical. about how many, do you know? >> i don't know that. they're being assessed now. i hope at the 5:00 update we'll have more information. that's all i have for now. >> joining us is former navy pilot captain chuck nash. the ils system not working. you confirmed it. >> yeah. >> explain what it is, too. >> first off, the instrument landing system, the glide slope indicator is an electronic beam that goes up that gives pilots instruments. it shows them where you are on the glide slope. there's a notice to airman called notams. the notice to airmen is published. the air crew should have seen that before they took off, and the glide slope has been out of service since the 20th of june and will be out of service until the 20th of august. the airport, when you know you're going to take out a critical piece of equipment, you always notam that so the crews coming in know what is and is not working.

>> can you overlook that, or is that a pretty obvious alert that goes out to pilots? do you check that every time you land some place? >> it could be overlooked. but if you're on a trans atlantic flight and you're coming in where you could have instrument conditions, that's going to be an issue because you need that for instrument conditions. now, today they were landing under visual flight rules, so this was an eyes on, there's the airport, i'm flying the airplane, i'm going to land there. >> it was supposed to be a flight from seoul, south korea. your ils situation is out. that's a hypothetical. what do you do then, fly to san diego? >> use a different runway. if the winds are out of the tolerance, you have to go to an alternate airport. even flying under visual flight rules, having flown airplanes over the ocean a lot heading to an aircraft contrarier, i can tell you when you're flying over a large body of water, and the san francisco bay is large body of water, you have no depth

perception. you have the horizon and the airport out in front of you. if you're used to flying the needle or having instruments, glide slope information and now that's not there, and you're over this big body of water, and you've been flying a ten and a half hour flight, whether you've been in crew rest or not, and you get to the flight deck and now you're going to make this landinlanding, you can also have subsun angles create the difference. if the moon is behind you when you're landing on the ship, it's completely different than if the moon's in front of the ship. one gives you the impression that you're very, very high. the other gives you the impression you're very, very low. that's why you've got to trust your instruments and the visual landing systems. there is a visual landing system on runway 28 left at san francisco. it's a system that gives you colored lights and an indication of where you are on glide slope. that has also been reported as intermittent. if you take away the electronic glide slope, maybe the vasi was

working, maybe it wasn't. the guy comes in, and by the time he picks it up, maybe he was a little too high, trying to work that off, set up a rate of descent. maybe he was too low. that's where the ntsb has to pull the recorders. when they get the black boxes out of the airplanes, they're going to mount those things and reconstruct that digitally very quickly in a simulator environment. you'll be able to sit there and ride through that and okay, now i get t the report won't be out for six months to a year. they'll know very quickly what happened because that wreckage is in remarkably good condition. >> of course, i should caution everybody. we don't know if it's may canning cal problem oamechanica. there was a united aircraft on the ground with a seat. >> there was a flight, i believe a united flight holding short for runway 28 left to take off as soon as the incident aircraft had landed and cleared the runway. then that flight would have been

cleared onto the runway and cleared for takeoff. he would have used that runway. so instead, he was sitting there right in the hold short when flight 214 came down. >> they're watching. i mean, is the conversation of the two pilots or three pilots, whoever is in that united flight as they're watching this asiana flight come in? will that be recorded as well? >> oh, yeah. >> that's eyewitness testimony or eyewitness observation a as it's happening. >> absolutely. >> by professionals. >> by professionals. all the other eyewitness data out there right now that i've heard thus far in the press, you can discount probably 99% of it other than an airplane crashed because eyewitness testimony, even from professionals, is notoriously unreliable. that's why they want the data in those black boxes, not what somebody says they thought they saw happen. >> except for you've got two

pilots saying wow, that looks low, they're coming in too low. that will put them in a direction. anyway, chuck, thank you. nice to see you. >> my pleasure. the ntsb chair is on her way to san francisco. more of our continuing coverage of the asiana airlines crash coming up. i want to make things more secure. [ whirring ] [ dog barks ] i want to treat mo dogs. ♪ our business needs more cases. [ male announcer ] where do you want to take your business? i need help selling art. [ male announcer ] from broadband to web hosting to mobile apps, small business solutions from at&t have the security you need to get you there. call us. we can show you how at&t solutions can help you do what you do... even better. ♪ what are you guys doing? having some fiber! with new phillips' fiber good gummies. they're fruity delicious! just two gummies have 4 grams of fiber! to help support gularity!

i want some... [ woman ] hop on over! [ marge ] fiber the fun way, from phillips'. and you'll dump your old duster. but don't worry, he'll find meone else. ♪ who's that lady?

♪ who's thalady? ♪ sexy la ♪ who's that lady? [ female announcer ] swiffer 360 duster extender cleans high and low, with thick all around fibers that attract and lock up to two times more dust than a feather duster. swiffer gives cleaning a whole new meaning. and now swiffer dusters refills are available with the fresh scent of gain. this was me. then i found dr. scholl's pain relief orthotics. they reduce the impact on my lower body. so i feel less pain and more energized. dr. scholl's pain relief orthotics-- pain relief that starts with your feet. i'm a believer. on the phone, ntsb deb chair

deborah hersman. good evening. i know you got the call a couple hours ago about the crash. tell me exactly what you do as chairman of the ntsb. when you got that call, what do you do? >> we get to the airport right away and get on a flight as soon as we can. actually, i'm in transit right now. we picked up fuel and we're in the air. we're heading for san francisco and should arrive there this evening. we've already got folks on the ground for the ntsb. they work out in california and they're staking out the site for us. >> do you immediately, you yourself, go out to the crash as the chair? i know you're going to almost resemble this plane and take it through every single step of the approach and crash. what do you do when you get there? >> you know, we have and amazing team of experts, all of these individuals really tops at what they do. we have people who are specialists in air traffic control and operations, structures, systems and power plants. they all get to work. they know exactly what needs to be done. they look at the aircraft, try to identify where there are

issues. we look at the operations, at the pilots, and we work to do as much as we can as quickly as we can. >> do you quickly interview the pilots, assuming they're in good health, if they've not been severely injured themselves? is that something you would do? is that something that's done today? >> you know, our team really, the first priority is for the people who are survivors, for them to get treatment and to also be very respectful of any fatalities. really, the first few hours after the accident belongs to the first responders. when the ntsb gets on scene, we do our work and of course, witness interviews and interviews with crew are extremely important to us. we want to make sure that people get the treatment they need. >> will you actually remove at some point this aircraft and preserve it during the course of your investigation? will it being like in some hangar so you can constantly revisit it and inspect it? >> absolutely. we always preserve evidence that we might need to go back to.

>> and in terms of the flight data recorder, do you know, was that in the back of this plane? is that -- i know the back of the plane looks like it ended up in the bay. >> you know, we will be looking at getting the recorders as quickly as possible. they're very important to us, and they're very important to our investigation. >> they could take quite a beating, right? if they're in the water, in all likelihood you'll recover them and get data? >> well, certainly that's our hope. we know the recorders can be very robust. we identify any investigation where the recorders help us solve what happen. >> it's been very helpful. i've covered you in all of these plane crashes. you guys have always been very authorry and also -- thorough and also at the same time very helpful in getting the information out. the american people are always worried because we fly so much. our hearts go out to the people who have died in the crash and their families. i've got to give you a nod. i appreciate the ntsb.

>> oh. thanks so much, greta. we appreciate, you know, that people allow us to do our jobs and get the information out and cover it well. thanks. >> we look forward to a very long and exhaustive investigation, and have a safe flight out to san francisco. deborah, thanks very much for joining us. >> thank you. and coming up, we're going to continue our coverage of the flight 2 14 crash. we're getting more information every second. this is an extraordinarily tragic day, but you know, when you look at this plane, look at the charred top of that plane. it's stunning that so many people did survive, but there are at least two fatalities, ten critical. we have much more coming up. don't go away. ♪ when you experience something great, you want to share it.

with everyone. that's why more customers recommend verizon, america's largest 4g lte network.

sleep train's 4th of july sale dit's going out with a bang! through sunday, save on sleep train's most popular mattress sets. plus, pay no interest for 36 months on tempur-pedic and serta icomfort. big savings and interest-free financing? these deals aren't just hot... they're explosive!

sleep train's 4th of july sale ends sunday. ♪ sleep train ♪ your ticket to a better night's sleep ♪

on the phone is the president of the international society of air safety investigators, a former manager at the office of accident investigations at the faa. frank, where do you start in terms of investigating this case? > i guess we've lost frank. let's go to my colleague, janice dean. >> wait, wait, wait. >> well, we've lost janice. let me tell you what one of the viewers wrote me. this is important. one viewer said please have somebody comment on the apparent outstanding performance of the flight attendants in getting their charges, the banks and crew out and clear of the wreck. it's the only reason they're on the plane, safety, not service. that was an e-mail i got from a viewer. we missed our opportunity to talk about that. when you look at that crash, just look at this. the smoke, the top of the plane charred. it's stunning that so many people did survive this crash

and it really is a very sophisticated training of these flight attendants, not just on this flight but all the flight attendants you might get annoyed at when you fly around the country all the time. remember, this is the reason that so many people survived this horrible plane crash. you gotta get out of that plane. that plane after it first hit, after it lost its tail, it had a fire. i also want to tell you. the lawyers that some of you don't like, it's because lawyers back in the 1980s and my husband will tell you, he was one of them, and he made it very difficult for airlines to do things on the cheap. they sued them over and over so they changed what was contained inside that cabin so there aren't flammable materials. flight attendants and even some of the lawyers, hats off for making the planes safer. janice dean, my colleague, is joining us. tell us the conditions when this plane landed. >> we've heard from a lot of experts that conditions were clear, almost perfect conditions, greta. i've been watching the satellite radar imagery over the last several hours. we did have some cloud cover

just off the coast, but everything that i have read from the national weather service to the faa is that conditions were clear. we had mostly cloudy skies, temperatures were average around 65, winds were light out of the southwest, and in some cases, five miles to eight miles per hour. the visibility was excellent. ten miles. so the weather at the time of the crash was perfect, but i've heard a lot of terms being thrown out there, types of turbulence that they will maybe be looking at. when we talk about a micro burst, i don't think this would be the cause of the turbulence that perhaps occurred. a micro burst typically happens from a downdraft of a thunderstorm. there were no thunderstorm cells in the area. john scott earlier today talked about clear air turbulence. there are no visual cues for this that can really happen at any time, and that's because we have a boundary between the jet stream and the slower moving air

that's adjacent to it, and it can really happen at any time. but again, these airplanes are built for things like clear air turbulence. then you have mountain turbulence that we typically see in areas where there are mountainous terrain. that happens in san francisco as well, strong air that blows persoperpen dickdicular to the . the micro burst i'll completely eliminate from the situation. there were no thunderstorms in the area. we could have seen clear air turbulence or mountain turbulence, but those alone would not cause a plane crash like this, greta. >> yeah, janice. it looks like it was just a perfect day for flying, so the ntsb has its work cut out for them. the go team is on the way. they've got people on the ground. they're doing investigations. they're going to seal the scene. they'll take the aircraft. just look at that aircraft. look at the top of that plane. it is absolutely stunning, and just as a viewer wrote me before, look what those flight attendants did. they evacuated that plane, and

my hats off to those passengers who moved quickly and got out of there, saving so many lives. there's more information that we're continuing to get on this investigation. i'd love to know what the 747 pilots saw. stay with us. we've got another full hour of live coverage. we'll be right back on the coverage of the san francisco plane crash. do not go away. we'll see you. it's just a minute away. stay with us. [ female announcer ] doctors trust calcium plus vitamin d to support strong bones. and the brand most recommended by...

my doctor. my gynecologist. my pharmacist. citracal. citracal. [ female announcer ] you trust your doctor. doctors trust citracal.

so it was no surprise when he set out to give the world the hardest-working, best-smelling cleaners he could. like mr. clean with the scent of gain. that combines irresistible scent and powerful cleaning. and his lemon-scented anti-bacterial spray that kills 99.9% of bacteria. people sure loved having something that smelled as great as it cleaned. that's why when it comes to clean, there's only one mr.

this is a fox news alert. asiana flight 204 from seoul, south korea crashed alt the san francisco airport. here with the very latest is claudia cowan. >> reporter: is this still greta? >> it is. >> reporter: we're hearing harrowing people froharrowing ae on board this flight. one man spoke to reporters from his hospital bed. he described how it seemed to him when the plane came in to land, it seemed very low, too close to the water. again, it seemed to him at that point the pilot tried to correct the situation, get some altitude. the plane went down, hit the runway, then wen