[000:00:00;00] this meeting is on the first page of the sacrifice page, there is the other side of the glen, there is the joy of meeting there. first, stand up for justice, as you are the burden of trust. the first page of the service to the people is your stronghold, and there is hope for you.

al-rahim, hello and good night, dear viewers, we are at your service with the program on the first page. happy eid and may god accept your prayers . in tonight's program , we will talk about the activities of the president's public communication center and played it , which happened last year in 1401, and probably the program that they will have it in 1402 and for this reason, you invited masoud, mr. hojjatul islam wal-muslimin hajj, mr. salehi, the honorable president of the center, to see what happened last year and what are the plans for the coming year in preparation for alu salam. you are very welcome. happy eid and you accepted it. i am at the service of your excellency and all dear viewers all over the country and

i congratulate the blessed idea of ​​nowruz eid, which is the spring of spirituality and the holy month of ramadan, the month of the qur'an and the month of worship, and i offer my greetings and god's blessings to nasar of the souls of tayyaba martyrs and imam martyrs and the high spirit of hajj dear qasim, to qasim soleimani, who has been an eternal model for all of us and for the servants of the people's communication center, an enduring model of honest and sincere service to the people of our country, and at the school of hajj qasim soleimani , to be a small servant for the dear people of our country, thank you very much for accepting our invitation. how are you? the new year is full of the first days of the year. what are you doing in the center and the central holiday? we tried

to ensure that the government never has a holiday. we celebrated nowruz with the national plan of the feast of all services i hope that the people will be able to enjoy the sweet taste of serving on holidays, as in night management and on holidays throughout the year. this field should be provided to serve

the people in the public relations center for all executive bodies . the public relations center of president dard is like a room for an office and a toilet. you are in elementary school it's been a year , i would like to present a few sentences to our dear people , but it is not bad for the performance of the health center. the point of intersection and intersection between the people and the government of hossein, of all the issues that the people are facing, difficulties, problems, failures , complaints, demands and what the people

are dealing with in your livelihood in their own lives, perhaps the forehead of the government complex becomes the center of public communication, and accordingly we are the first collection that deals with people's problems we take and give this testimony that the people accompanied the revolutionary system and the government with all the patience and with all the strong will that they had in the face of problems, and let us also give this testimony to our beloved people from the side of the martyrdom mine issue. that the government tried with all its might with all the different plans and organizations it had to offer sincere service to the people, the center of popular communication tried as a link between the people and the government , that in this period that has passed since the 13th government

, only the center and in pastor street, tehran, corner of the center has a place with the capacity of the center's regulations he explained to him that he can make the entire government serve the people. how did he start the path of actions. thanks to the grace of god, the first meetings related to the organization of the communication system between the people and the government, which were even out of the hands of the government groups, we tried to invite the trio, the service groups in military and law enforcement agencies, public and government organizations , and we invited them to the imam's shrine before 22 bahman and we had many think-tank meetings from iran, so that

we can organize the public communication system of the system and the people with one program and with one purposefulness we should clarify and organize according to the instructions of the unit. thank god, very valuable efforts have been made in this direction. you said that we should not talk too much about what was handed over to us in the past , but what all our people witnessed was, unfortunately , despair and the distortion of capital. we witnessed the social and hope in the government men that had inappropriate effects on the trust and hope of the people . while we took responsibility in the health center , we were faced with a large volume of requests, correspondence, calls and demands from the people, and this indicated that

in the 13th government people's hope for the thirteenth government solving the problems and problems that i had and the requests that they had that were more than expected that we give, thank god, in this period of time, a year has passed to provide these and we have blessed events, we are witnessing it in our provincial trips and in ourselves. the donor of this center is in the direction of a purpose and a specific program is being carried out. you said that the programs that are being carried out during this period as transformational programs of the center for public relations, i mentioned the design and purposefulness of the programs of the public relations center for the mobilization of the three forces. military police sets and devices the public, which was one of the goals of the center, that we are on the 22nd of bahman, a collection of 42 that from all the organizations

in the march on the 22nd of bahman, a huge crowd of people who are really grateful for this divine blessing that was on the scene with the presence of many high officials of the system along with the men and in azadi street communication, for the first time , i am seeing other events that happened in the 13th government in the center of public communication, that all requests, even if they are written on a small piece of paper , are automatically written and can be tracked. ok , please, we've gone in the direction of the tradition of written letters

people realized and the trainings and the natural thing that happened, people are moving towards electronicizing their requests, registering calls and registering on the website and systems designed for this purpose . they know how to write letters in the world, this way is an old and traditional way, thank god. the approach that the center has planned in the provincial trips and in ostad itself, people's requests are recorded through different systems of darsa, the samat system, and in their 111 calls, and there is no need for the names of the concepts that the center intended is that all these requests are recorded and the ability after the follow-up and monitoring, the warranty is registered you start the aging process, how much time does it take to reach the result, approximately the requests considering the multiplicity of the types of requested topics are different based on the level of conflict

that requires expert light and the subject for inquiry or the actions that are behind the scenes a request that is done all the time is definitely different. accordingly, a request can be made in a week , and you can make a request for two to three months at the same time , because the fire inquiry from different devices from different sets that are made is not formed . what we can do to dear people let us assure you that all the requests that have been registered and the honorable president who was the first president in the history of the revolution from the center of popular communication as the first president to play the enemy's game, until the first period of the trips , all his requests to the target do you have an answer and take action? we must start with the second province. as a red line, the notification of the honorable president was formed and they informed us that based on this, all our efforts

were made during this period. the first period of trips has been completed and with pride this is the second period isfahan is the beginning of the second period of provincial trips, where the request is still pending and has not been completed , we have completed more than 80% of all requests throughout the country, and the remaining number of requests is due to the same queries , the follow-up process has been prolonged and to because of the special problems and the issues, it has taken a long time, but all our efforts are to, god willing, carry out round-the-clock children so that we can be proud of responding to the

people. having social exclusions and so on are less developed and there are more economic problems in the provinces. unfortunately, we receive a large volume of letters. our effort is to implement social justice in the 13th government in such a way that we witness that the less developed and deprived provinces of the society can benefit from abundance and blessing should be less than the problems of the statue, and human beings, abundance and employment of economic and social issues with a fair distribution of wealth and a fair distribution of budget in these provinces, we witness this shame that you have towards dear people and deprived provinces. i'm fine, god willing mainly, the requested topics are the requests that make you certified, mostly the aspect

of employment, health and livelihood issues, and the requests that are administrative, the request to transfer an employee from one device to another device, the request to change the status of employees whose actions have not yet been taken, and mostly the issue of fire from karam has a personal aspect, although the mother of people's requests, the issues that are the cause of public information were prioritized in the mountainous region, and to you , a request that is very strange has caught your attention, requests because of our dear people and our understanding people. no request without they don't provide reasons without needing to, on this basis, the principle and request presented by our dear people is based on facts, although

osteometry and field investigation are also the agenda of the center, and this is that the request of our dear people is real, of course, the requests it's not strange, but after a while, he noticed people's request to pay attention to the request. at the same time, he wanted a job, he wanted a marriage , and he wanted a good house . you were applying at the moment. have this request we are following up on them in the legal way, to them both for marriage and for employment and housing . your request is being followed up and it did not reach the result. to the person who requested, we have tried, or your request

could not be fulfilled for any reason. we informed the whole country that in all institutions, ministries, and governorates, if there is a policy of action or enrichment, if the request of our countryman is met, then they must take action without having any considerations, without having a narrow view of the request, but the effort is is that if a request is based there are no legal criteria, by explaining this and by persuading the man who called or our request, we can at least convince the person that this is your request for sale and based on this reason and this reason, it is possible to take action by sending a text message this is the reason and attention to this limitation of the possibility of answering the request documents, which is the basis

of which you have not had the opportunity to follow up the sale until now , because of the volume of the request for help, it is said that we did not get to see it in the state of occupation, considering that the occupation of the land should be in different ministries can set up production fields create employment with the funds that the government should consider that for sustainable employment , the employment problem is not a problem that we can solve, but we are trying to give priority to our loved ones in the centers that create employment

or with the employment facility that provided the land, the government for dear people, we will also manage it for you, which is a shame for my dear people , let's watch and die together. conversation with mr. salehi, continue the letters, money is transferred by car, like money for them with the value of four people on the envelope please, it is written on the self-deletion, but inside the letter, in order to achieve the result, we write it down with a red pen. people are categorized, for example, if there is a housing problem, the ministry of housing will do it, god willing, after the executive vice president

, he gave statistics in the first round of the provincial trips of mr. president, more than 3,600,000 requests were registered, more than 80% of them answered, 87 % of them were acted upon, and we hope that the people will come to solve their problems. have a contact number they don't have it in the civil registration department, it finds the person's information, they have their address, they don't have the postal code, it started finding information , you need to go and tell me that people know what to write, there should be a phone number, it should be one of the ways people can communicate with mr. president 4th 111 problems i am preparing a report for their lives, rent, mortgage, i want to go on a previous trip

, the letters of the people of mr. president have been finalized and have not arrived. let us know that we are at your service with the page program first of all, we are the host of asia for the year. respected head of the public communication center for simorgh. what is the process you go through when applying to your center

? now, whatever it is, this request is being followed up by an expert in their own field. i had done the device, but we couldn't follow up on the request. we will follow up on him . to line it has the task of setting up the devices and monitoring the request plan to the center, if it is a matter of handling the request, the general department will follow up the handling of the requests and complaints of the collection through the samad system, which is the largest work folder system in the country. cards to the country 10004

. for reference to different institutions, these are implemented in the expert collections of the center, which are numerous and different departments in the social, cultural, educational, health, economic, industry, and various subjects that are divided according to the ministry. assessment monitoring and the public communication of the device receives these requests and allows the relevant field to be the center as a supervisor of referrals and as the person who should have process supervision and complete and comprehensive

supervision regarding the follow-up of these requests and the evaluation of the performance of the devices. it monitors and reports on the performance of the institutions regularly, and we report and evaluate your performance to the relevant ministers from other institutions and the people of the republic. that the center has defined and determined to do well after the devices that need to think and need to be reminded , we also report them in writing for their withdrawal or lack of cooperation with the center and it has a good capacity to the center for stripping all the managers and all the institutions. one sentence the honorable president mentioned during his visit to the center was that first of all, i

personally use all the reports of the presidential public communication center without any hope for the center and for the dear people . the title of the supervisory position of performance evaluation managers and agencies published as the most important place to you, that the most important place of monitoring and evaluating the performance of the agency and managers is also called the center because of the crosswords between the requests and from the people and the government and getting the frequency of popular issues with it is also a prominent communication center, but it has the direction of monitoring and following people's requests until the results are achieved, but it is a set of rules as

a monitoring set of the 6133 system, which if a citizen of our dear compatriots, dear people , can be dissatisfied with the performance of the institution to which the matter has been referred. from this use the system to open the report for us and follow up the beginning and result of the service to the dear people and the referrer and clarify the way of operation and the result is to activate the transformative measures that my health center will continue and the explanations and service. your excellency and dear people of our country, the government belongs to all the people, the minority and the majority have every view, every group, every faction , every religion and school, it makes no difference to us that it is iranian under the umbrella of the islamic system and

the constitution as a citizen of this country and he is living under the protection of this country for us it is considered iranian, we have a duty to follow up requests, on this basis, the center of its politics even to the collections that no one has visited until now, and no one has followed up requests and demands from them, i would like to say that in the days of the birth of jesus christ. and during the christmas holidays, for the first time, people's communication was held in all armenian and marital complexes in churches and communication, government representatives and honorable governors were stationed there, the stories of the dear people were heard, the zoroastrians of yazd who

were on the visit of the president of the republic, the first communication in yazd province was done for our dear zoroastrians for the community, my target is for elites, academics, artists, athletes, and even students . he introduced the first student ambassador in the government . the communication between the people and the government and hearing the voice of the people with different groups of guilds and marketers, good producers, all people are divided in at the same time, various groups of producers , artisans

, marketers , and even collections that have popular titles. regarding the society's culture, the economy, the state of production, and we listen and try to be a bridge of communication with the collection. it is possible to identify people from the point of view of the people and present the abundance to the ministers and heads of government organizations in the shortest possible time, and to present reports to the president as his public relations center, and to follow

up on these very valuable orders. does discussion monitoring assessment pointed out we successful managers and efficient managers are heavy on ahmadi's provincial trips, which the honorable executive vice president also mentioned in the recent interview of this trip to bushehr and previous trips . we introduce the successful from the people's point of view, as well as the inefficient managers and the managers are not from the government body, in other words, the shah was placed in the position of serving the government , but it is not the people's point of view , we identify them, evaluate them, and change them through legal grounds. and in this the provincial trips have been announced and the public has reached the people in bandand men, and honoring the people and preserving the dignity of the people

was on the agenda of the presidential people's communication center . dear people, it was not respected. we tried, especially in provincial trips , including the governorates, it does not open up the population that in the first 30 years when these communications were not formed, unfortunately, we witnessed a lot of people and we were ashamed of not respecting the people's affairs and the dignity of the people. alhamdulillah, this has been resolved. communications that 30 the device is at the service of the people in every provincial trip with the presence of the plenipotentiary representative of these devices in a good way with more than 54,000 face-to-face meetings with dear people in the provincial trips , which

was formed in the first and second round of page 30 of the province. 540,000 face-to-face meetings of people with the highest authority of ethanol, the authority of this device, this happy event that has taken place, and another point is that i have to say from the point of view of the cupping center, dear ones, that we did not close that i say that only samad experts in 111 all over the country or the collection that answers people's calls in the center only to the people's side, this has happened for the first time during the post-revolutionary governments, which was

done as an answer to the cabinet members online with our dear people since december 1401 last year. 10 ministers and 8 vice presidents and the president himself , who is of course the first president who became the center of headache, of course , to present a report, symbolically limited some phone calls and answered that i have a place for this . god bless all my colleagues around the world dear country, who calmly and patiently answer people's calls from morning to night in the 111 6133 systems of the people's response center , they see next to themselves that the ministers of the government delegation of the vice president and members of the cabinet are the dear people of our country, this also shows the respect that the members

the government board to respond to the people, to respond directly to our people, in these 19 cabinet members who came to the center, more than 190 calls were recorded with an average of 10 calls , most of which were contagious and general issues of the people , to contact the minister of communications in their respective fields. and they got answers and necessary orders it was issued to the dear people and it was also reported in 1402. what is the most important action you intend to take regarding the events that we are having in qom ? what the people have against our country with

the association they had with the islamic system and with the people's government, no matter how much we can serve with you, it is still really insignificant compared to the events and actions. and 300,000 central requests have been followed up, but still a drop in return we cannot compensate for the people's effort and patience and being on the scene to accompany the government , but our best effort is to mobilize the entire government to serve the people, which means that we do not have a responsible, deputy, or position in the government that feels for the people. people should not have sincere and honest service. anyone who is indifferent to people is definitely your position, who said that social capital is more important to us than the satisfaction of a manager, and

we prefer the satisfaction of the people to the satisfaction of 15. therefore, in the first step, all our efforts it is that all the government managers in serving the people refer to the trip alhamdulillah center's capacity is going in this direction that the honorable ministers and members of the government have shown their efforts to strip the government complexes for a long time. our effort is to do this in 1402. this is the discussion of the national plan to measure people's satisfaction, which was started by the order of the honorable president and the great efforts of the country's administrative and employment organization and the help of the ministry of information and communication technology

. for the opinion of the survey of the people's satisfaction, everyone referred to the government should evaluate the level of satisfaction and measure the level of satisfaction of the managers of the experts who hosted this person, the referents , and this auspicious event , god willing, we will make it operational in the year

1402. there was also a public phone, the welfare of the region, call the things you dislike, do all the things, the staff of the center said that someone who doesn't care about the suffering of the people has no place in this department, the worst type of work in a group is the one given to him by ordinary people and shouting i people for actually sensual he said to the president that you should be the reference and refuge of those whose voices have not reached anywhere and who raise their problems with you . farzin's handwriting and text, which says that no one killed himself, should

have written his words without anyone's help. i have won the course in the past. sometimes in some complaints in sweden, there is a flow that must be investigated by a special inspector. impossible cases and issues can be found from the examples. party game asking me unhealthy relationship for 6133 and 111 respond to people's requests and problems from all over the country and so far 17 members of the cabinet attended the public relations center of the independent presidential institution and responded to people's problems and more than 170 general cases of people's problems were investigated and necessary orders were issued. the public relations of the presidential body emphasized the eastern part of the country to attend the second round of provincial trips, to respond to all the names of the people's requests in the first round of provincial trips

, and to broadcast his son in the continuation of the program on the first page. we are at the service of haj mr. salehi presidential public communication center people, if they are oriented to the institutions and organizations under the government, they can tell you , if they have a numbering center, where should i go? currently , the presidential public communication center is under the direct supervision of the honorable president . respect the eyes of the honorable president and protect the dignity of the people, your first priority

should be to bring all sides of the center to this direction for sasanian action . these talents and ask the honorable people of our country to keep us under their supervision because we evaluate the government as institutions and institutions as managers , people should have the same evaluation from the center and their complaints and complaints through the 6133 system. that i will be a servant of the center under the direct supervision of the center and submit the translation report. this is a trustworthiness and i also promise to the dear people that even if they have complaints and dissatisfaction with a small servant like me , we will present this trustworthiness to the honorable president and surely and surely the eyes of the people and

it will be the criterion of action and we are sure that the people of they will have the same trust in us that we can, as small servants in this center, carry the burden of trust in the way that the people's demands from the government and statesmen are satisfied with their performance in 1401. let the answer be negative from me personally. i am not satisfied because maybe i didn't use myself as i should and maybe i didn't serve the people. i tried to be an honest servant and a classy lady for the people , but let me see the sincere service

of all the elements of the system from the performance of my managers. public relations of the government and i have been in the ministries and governorates, i defend the performance of these dear ones, as managers of the front line of communication between the people and the government , i find their performance admirable and appreciable. they value us to never consider our own actions as 100% acceptable and our own actions, and always consider ourselves indebted to the people, from the people who always deserve to cooperate with the government and the system in times of sanctions, hardships, wars, in good times and in bad times. the best service are and effort

in order to make up for our shortcomings, what kind of gift would you like to give in the next year? he wanted it to be done. our effort was to make it accessible to all people, even agriculture, whose percentage of feces is the livestock farmer who serves the industrialist who is beside the production. and the industry serves itself, it is necessary to come directly to the provincial capital on provincial trips, and the communications of our effort is that in 1402, by creating a system that can provide specialized software for managers to serve managers of devices and respond make the government to the people god willing, let's organize so that this software can facilitate and accelerate the follow-up of the requests of dear people, god willing, among all the country's activities in

the year 1401 , what action did you take to your wife in the year 450 milli, which with the effort and the appearance of time and place capacity to establish two-way communication between the people and use it. in the lines of friday prayers, we encouraged the people to pursue their demands, and we gathered together the managers of the provinces and institutions, on the days of arbaeen, a special headquarters and burial to follow up on the issues of our dear people in the spiritual journey on the 22nd of bahman, which even with that day it was a holiday, again the officials and the people are accountable to the people. during the nowruz holidays, let's bring the service banquet to undress and organize the supervisory set

of the ministries and governorates and the institutions whose job is to serve the people of the complex, which should be serving the market on eid night and the needs of the people on eid night. prepare the shopping center to use any time and place capacity without using it because it encourages the people and the accountability of the government and the accountability of the people and the people to demand and request from the people that we tried to use the unique capacity of the people to serve let's use it people we also used the people's monitoring capacity, we saw that the people's hands were our monitoring eyes, the people's reports are given special attention and are followed up.

up to 1500 people are dear to us, we used them to serve the people, in the shortest possible time , people's requests, people's calls will turn green and yellow, and this is by using the unique and unmatched capacity of the people in providing services to the people of the whole country in 1401 the bitter and sweet memories that have happened should be prominent to the life that happened to the iranian nation in 1401, it was both sweet and of course

, the enemy is trying to make bitter events more bitter memories. on the other hand, in 1401 and at the beginning of the government, because we still organized the public communication system in the provincial trips , in the first 30 years, we witnessed that the dignity of the people was destroyed due to the non-implementation of the plan of martyr hajj qassem soleimani, which was the national plan of service. it was difficult for the people of the country to be confused because of the officials the bitter memory and health and the sweet memory that is being repeated for all religions of the people's information center, the results that people have and see, thanks to god, with the follow-up that in the government body, in all the supporting institutions of the service group and

the governorates, the people see the requests that they submit to the government. more than 50% and 75% of this was done with men. i am happy that they have achieved results. our colleagues and i myself are also happy that the results of these follow-ups can be proudly presented to the dear people . your center will not present a report. you are happy. or upset that each device does its own tasks it means that we are not going to be a government. next to the government, the center of public communication has the task of monitoring and evaluating the performance. people's requests will increase when the government and government officials are experts, officials

, middle managers, and managers of different departments in the departments and districts of different cities. they don't see the proper functioning of the devices and this will lead to the form of his request. the presidency submits a request. the above signs of lack of work, we believe that if anyone in a position that has to do his duty, he should do his legal duties , not a request to the presidency. republic is presented and this means that we have to do it according to the legal regulations of each ministry and institution for itself, when since the beginning of the government, a very large amount of 14 times more than our requests compared to the previous period was added in the beginning of the government, because the volume and extent of dissatisfaction with these devices were such that

the requests increased 14 times compared to before the 13th government, and now we are reducing it, we feel that it will be less than 400 meters. on the one hand, the trips to the three departments of the facility increased because the facilities that were provided in the first round the trips had been given , all the measures had been taken, the people had a more suitable environment it is a sweet memory to see that your own facility requests in other departments that there were people's complaints and even about my communications, but it should be in yazd province, in bushehr province, the volume of referrals in bushehr province was more evident, the volume of referrals of the mother of the communication of dear martyr qassem soleimani is very much. it was less compared to the first round of trips and we checked and diagnosed the level of satisfaction with the institutions and

with the governorate departments, and this was the reason for the lack of direct reference to the people's satisfaction with these institutions during the past year . can if the people are less than satisfied, we are happy to have them return again due to their dissatisfaction with various institutions , we will definitely follow up with our eyes, but the inconvenience and the government institutions are not fulfilling their duties, which makes it necessary for the people to correspond with the presidency. the requests are increasing, showing the trust that the people have in this system, and therefore , in some analysis, the requests for livelihood and facilities are definitely

added due to the livelihood problems of the people. but in the section the number of complaints and requests related to the functioning of government institutions is decreasing, which does not indicate that the institutions are functioning and serving the people. analytical report about the various institutions where the request comes in relation to the bernabeu with the help of the institutions or operational solutions. presenting to them based on the tasks that the ministry of public communications has assigned to the center, we are the same as a fever gauge from the government in places where they are at fault for lack of work. based on the number of complaints from this organization, it can be from this set of

humanities or from that directorate. the level of dissatisfaction and many of the complaints that are made in the machine regularly with more than 170 titles of performance evaluation reports and up to now in different departments of different machines also presented to other translators that we have a solution to provide an expert and accurate machine in the collection and it is also one of the capacities of other institutions to obtain opinions and use it as a working group for ideas and opinions and to review the plans and suggestions that people have

. ministers are fed especially in the provincial trips where people's voices are discussed and in the working groups that are followed up in each ministry, the working groups that have the task of following up on the general demands of the people, this is also done well in the ministries, and we report the average of these actions and their follow-up to the directorate on a monthly basis. honorable president, we also present to you the performance of the devices, we have one minute, if you tell me the next point that i did not ask , i have it at my disposal. provide service to people but apologizing to the people is my duty, a film of all the dear people of my islamic country, my people who were always with the government, who were statesmen

, they can see from themselves that the presence and continuous efforts of the statesmen alongside the people to the provincial trips in the absence of the honorable president of the republic show from the place of these people, the government is to serve the people, and we are also on the same path of increasing the price of thousand-year-old sugar

. good night the dog inside is doniye bidna. mini goods store in the stores. jen's photo in the vicinity of durhami rectangle. delicious food with air insurance. very limited. every moment

, i play at home. really, what 's going on with non-stop non-stop life non-stop. bring it to me. after a long time, he has summoned the blanket. in the service of mr. khan, your excellency , you have brought us through the sellers of the real types . you are very eager to see the carpet nursery . it is difficult to be far away from me, only

difficult to come to me, a person has come to me tell me, we are going to knock on the drums and the place is different

. i trusted 215 thousand sellers. thank you for your trust. we are waiting for you so that this winding path becomes pregnant and you reach your goals in life. welcome to your new life. charisma

is a lifestyle. there is a possibility of floods and hailstorms in the southern slopes of alborz, west and southwest of police due to the slippery roads. drivers should avoid inconsistency the devices and complaints of nowruz travelers about the delay in adjusting catering facilities in some cities