[000:00:00;00] the improvement of the after-sales service conditions has been defined. mohammad al-hayari, the scientific name of the economy, is present at the aye hamid mahalai model stadium . the director general of the engineering services office of the ministry of mining, industry and trade is present, and he is going to talk more about the new after-sales service letter with let's talk with him, and of course, our opportunity ended on the network, economy and you follow on the news network . they are present from the liquid percentage cream of the place .

we will be at your service, god willing, with executive details what is the new regulation of after-sales service? in the name of allah, the most merciful, the most merciful, my servant is at your service and dear viewers. i wish to say hello . i hope that we will be able to serve you in the field of distributing this regulation . regarding the issue of after-sales service and the approach taken by the ministry of mining industry and trade in this area , please explain to me that you have probably already heard about the issue of after-sales service in the seminars that we have held, unfortunately, as they should not have been addressed before and with the changes in the ministry

the mining industry has done business, this issue of after-sales service has been reviewed and a gathering has taken place and a unity of action has continued in rasht, and god willing, it will continue , and that the issue of after-sales service should not be considered as a the cost is swimming, which means that our side is not a low-consumption cough soap. i want to say that the manufacturer should be sensitive to after-sales service, because the issue of after-sales service affected the future and the market, so from this point of view, we we entered the topic and in fact during the last year that this mission to

the responsibility of the technical engineering services office was entrusted to us. we first made appropriate changes in the executive regulations of after-sales services, and we did this by interacting with the private sector, thanks to the private sector of the manufacturers and even the after-sales service support association. we took the consumers to the issues and after listening to the concerns of all these dear ones, all the members of the supply chain, we made these changes . and small changes every time we wanted to make these changes. this process was followed by a group work, the formation

of the after-sales service working group, and this working group consists of almost all the managers who are active in the field of capital and durable goods production and conducting management research, and it was approved that any changes which has been interpreted by your excellency through this ritual, with the notification of the minister of mining industry and trade, these changes, which are approved by the working group , we can, including what products to add , how long the warranty period will be, how long the after-sales service will be, and the rest of the items, except for this. in these rules, we addressed the issue that with studies and investigations, as you mentioned in the report, we went towards transparency in these rules in such a way that previously, for example, the products that

are subject to the installation of the installation bag were specified for mandatory installation, all the rules are fully and embedded. it was not presented clearly . we came here to redefine what is conventional. what rights does the item have?

the after-sales service provider has almost no more doubts and branches, and in this area , the tasks of grouping have been done at a completely correct level. and the goods related to information technology to the computer are also paid in advance of their parts , including my mobile phone, in fact, it is classified according to the type of device used, some criteria are paid to you exclusively, for example, for example for example, the warranty period for other accessories it is not the same for home appliances, it is 18 months for mobile phones and 24 months for other products, and it is also specified which

product groups have mandatory installation, which product groups have preferential installation, and which groups related to household appliances have installation. i don't have it, and when the goods are delivered, it is a gift from the store. in fact, the goods should be delivered to the consumers. the goods and after-sales services have increased in both of them . it has been 24 months for household appliances. how much was it? 18 months, 24 months, 36 and the increase

of my 60 will be decided and communicated we have a consumer protection law, which has this four, in article 4, it is clearly stated that all products that are durable profile goods, the manufacturer and importer or the importer is obliged to provide these services after the sale, divided into two parts , the warranty part, which is famous, services that are free of charge. it is provided, that is, during this specified time, if the product has a lot of problems, it should be found , and west will give them the price of the services provided for free. this period of time is 5 years to 10 years after the end of the warranty period, depending on the type of product. and after the goods, 3 years including after-sales service

the period of commitment means that the seller, importer, producer is obliged to have parts for these goods, centers that provide services and put these parts at the service of the consumer . this quality, which was mentioned in the criteria, includes various intermediate issues, including warranty. it is not and this case is not included. now, in fact, i want you to make it very clear that in this new regulation that i mentioned, one of the cases where these issues unfortunately arise was due to the ambiguity or generalization of the rules that were specified to be complete

. now this city has been absorbed in the said that even the transportation cost is included in the process or not. for example, let's say that there is no transportation cost for the installation of the product, if the product is installed for free, unless the area is far from the urban area, and the cost of the difference between the urban area and outside the city is only charged. ok, so in all these cases that i am presenting, if there is a problem, i can make a complaint , it must be handled. we have already we have come for almost all of these products that are engaged in after-sales service. some publishers, of course, still

have their own products and tracking id to give them through the tracking code in order to prevent many. the buy side that is produced and presented must be registered on the product, and it is used when activating the warranty and after-sales service and the consumer, so the consumer who inquired about the authenticity of the product based on the tracking id when the activation of after-sales service should also be from the same the use id of a product that does not have a tracking code is also not authentic. according to my after-sales service , i do not know that it is actually approved

. mehroz's self-identified clothing is the subject of discussion, and fashion clothing and clothing are not mine. for after-sales service , it is not considered durable capital, so it includes it is possible that kareem has to fill in that someone went and made a purchase, for example, a mobile phone, a refrigerator , whatever he wants, let's go, the warranty that has been provided to him , they can refer to the website of iranjib.irziz, they can see the rules and the rules require me to make a registration there, owner

it will be a cartable that all household appliances that are durable can be there from now on, if before doing all the ones that i buy from now on based on the tracking id, if they see it, it means that the tracking id is activated for the service. we will get the order of the work from this 4-star 7777 square meter . from the cost of seconds, they realize that this product or service after it is on sale. when did the warranty period start or not? if it is left, do you know that some goods

expire when you buy them, unless it has been a long time since they were manufactured? there , i can get the exact information. mrs. leila mohammadi, technical services office of the ministry of mining industry. and trade with the bones of the people, serving in the name of god. greetings to you and the new respected viewers. the possibility of complaining about the service providers online . please explain this to us . from the sale, we placed it at the address of j. styles in iran and with paying attention to the notifications that happened from you and the training that was posted

, but now it can be used by others, and now we have received about 400 complaints through the system. what should be done? dear viewers and customers who buy goods , first go to the system at the address of iran j styles comprehensive after-sales service . it is definitely necessary to file a complaint viewers must first register in the comprehensive after-sales service system , and they have already registered, they just need to send their national code and mobile number , confirmation of their mobile number will be sent and they should return it to us, correct it in the system, and i can show you their registrations.

through the card, they show themselves the system in the slides, we can see in slide one, enter iran 's pocket.ir mission system, on the right side , we have a million and a list that will ensure their luck. they do when they file a complaint they choose, in the next slide, they enter the complaint management section, and show them our complaint management section , you can see the complaints and registration in the last table, the previous tears come, you can follow up here, but if you want, we can see the complaint at the top of the left page. that the registration of the new item is a blue rectangle, they choose to register, in the next slide we will ask them for a series of information

, in the next slide, if you choose this next post , your colleagues here will show us what choices our consumers have, i can say that i bought a product that i know is in captivity next, i will choose one, if not, where are the dealers at all, their information is a little less, what kind of second, if they don't even have a purchase receipt, and they don't have any warranty information, and thirdly, of course, whatever information consumers have , they have bought the product themselves first. it is up to us to handle his complaint better, to help him choose, for example , we see a bad slide when i choose, i don't know what they are doing now that i bought, he wants information from me , the information is very specific and simple, like a complaint, he says

, give it to him . it says what kind of product did you buy? the brand or bijandi is in which province we bought it and we can see in the next slide that it asks me if we bought the goods from an online store , if we bought it from a trade store, if it is online, the address of the online store, and if it is a trade item, it tells us the address of the store where you bought the shoes. at the end of the city, we present the complaint that we have. i will upload the purchase invoice, buy the warranty card without my husband's picture, it will help, and the problems will be recorded and answered. how much should the complaint be answered when it enters

the warranty area? they have this system these main users themselves are the providers of after-sales services. if you don't have the problem at all, it will be transferred. if you don't have the problem , 723 will be sent directly to the system. the system will go through its own legal and legal process, but if in these seven days the interaction between the buyer and the provider the after-sales service has been established. it is good here. we are always interested in solving the buyer's problem and the abyssinian materials did not enter the shipping process. what system do we use? we have another report to the 124 system. comprehensive after-sales service there were 360 ​​public complaints and a total of 200 registered in the field of after-sales service

, a large number of which led to the satisfaction of the consumer , but when we as a user registered our complaint against an automobile company, this complaint did not reach a conclusion . now in europe, we can't fail, the answer to this question is the car, but the question of home appliances, the discussion of mobile phones and digital iqama , alhamdulillah, we are the people, we are investigating their complaints , alnaz saman, we have no problem , automobile companies and after-sales service companies can enter the system and the issue must be from the side the technical and engineering services office should be followed up with the relevant companies to enter the system and create their own page in the system and receive the commitments. the issue that the general manager of the technical and engineering services office

promised to solve a month ago, we are developing for the issue of inserting birth certificates . warranty for the same car and all types of tractors and a good radio and television news agency and an office worker is present in our other province. ali , peace be upon him, what other observations do you have regarding the after-sales service? cleaning the economy is another problem that is not done there is a problem with the provision of services that companies send text messages to, like mobile phones, and that is that the service providers do not provide their services after the sale of mobile phones, and people complain a lot about them. the question is,

what about the regulations now? the new announcement has been made for the performance of these companies to check whether the program has been released or not, and if there is a program that deals with the companies that do not provide service and are violating it , they are prohibited from entering. i think we are about one million or more per month most of the mobile phones are sold and three million users and consumers, when a complaint is made, we

have the part that answered the truth and we don't see the negative part because of some, it doesn't come with the concept that we as the ministry the mining industry, the business of demand, from whom did anyone who came promise to provide services in the comprehensive system of trade, or we will definitely follow it . after-sales and after-sales services are not registered ok, our priority is the consumer, and these obligations are the responsibility of the supplier, manufacturer, and importer , and the service should be presented as if this is not the box, i don't know the electricians, the after -sales service sheet,

and you should bring it. to say that we have mentioned that we have modified our approach from every point of view, from the side of evaluations and face-to-face visits to service providers, to receiving the performance of these providers in the comprehensive warranty system and after-sales service, any product you want is there. the service should be guaranteed there in other words, i can say that the birth certificate receives after-sales services, and it is good, and it is received from after-sales services . the manufacturer, importer, can import this product into the commercial cycle, and note 4 of article 18 is considered smuggling. we are not satisfied with this.

18, the love of authentic original service in this service area is identified with the service provider of this function in this area , send the car to the comprehensive after-sales service system , while in fact we are paying for the second layer of the comprehensive after-sales service system. we are selling and we can easily receive this from the supplier regarding the car, first of all, i am obliged to provide service , and i will introduce you to the id of the product and after-sales service. gs.ir informed them that

their date has almost expired, they must come here to get the id card for after-sales service, that the problem of rasul jamshidi's signs is the dangers of this expert in the field of business and after-sales service , jamshidi. don't be tired, have a good day, god willing, in the field we have a challenge in the first field and the opinion of the field of information is that people are not yet familiar with the warranty system , they are not familiar with the comprehensive after-sales service system, and it should be placed on the agenda in advertising and information

. it is smuggling that should be dealt with by the guarantors and the judiciary. the after-sales services were not allowed . the after-sales service system introduced them and did not take any action in this regard . the third area is also product development. the field of medical equipment and this system should be expanded thank you again, in this regard, there is a telephone connection with amirreza dehghan, the spokesperson of the headquarters for combating goods and currency smuggling. greetings, mr. jamshidi . in fact, it has been determined that those places that provide real after-sales services will start dealing with it

. rehman al rahim, greetings and good times. your excellency's service, mr. mohale, mr. jamshidi and his wife, and dear viewers, regarding the follow-up of the book, we also expect from the friends of the support organization of the ministry of industry as discoverers of contraband according to article 26 of the law , that through the creation of this database of companies that services and goods and services if it is inappropriate, do it yourself, because according to the note under article 6, meter two, providing any service, how to repair, supply parts, insurance services, and after-sale services of

this product is prohibited. and the officers hit themselves, do it now anyway, yes, see, you are also a couple of the comprehensive service system , please refer to it, it is not there, those who were not authorized 12 onwards, we wrote a letter to us, we actually did a positive thing, we wrote to 118 we said that dinner is based on the approval of the working group of services from the sale, we are obliged to announce the number of those whose name and address the comprehensive system of after-sales service deals with. we are the ministry of industry and we