[000:00:00;00] here is another delicious design with make-up, number 3, number 2055, with free delivery, be at my door in the name of allah, the most merciful, the most merciful, with greetings, courtesy , respect, and good night. your presence, dear viewers of the khabar network , the news section at one in the morning, welcome to the preacher of friday prayers in tehran. referring to the presence of millions of people in the ghadir festival, he said that this presence was a manifestation of love and friendship and grasping

the rope of imamate and wilayat. turning it into an opportunity, khatib of friday prayers in tehran also, criticizing the budgeting system in the country, he said that all capacity and power should be used to amend the budgeting law and the government and the president should help in solving the problems of the people . the mediterranean sea disappeared, so unicef most likely opened above the lives of many elevator ships, that the localization of the parts used in the production of this industry was the first word

of the night activists. some science and engineering comments completely native and internal iran, there was a war in the elevator from turkey, until now automatic , semi-automatic, precise glass doors are made for hospitals, an industry that has progressed in recent years, and now iran is in its own region in terms of exporting services. higher engineering from the country to turkey, the export of parts can be very competitive. 22 kilowatts, the price is over 50 million tomans , the electricity goes so that no one gets stuck in the elevator . which has quickly but anyway considering the restrictions that happened on the import, you can't tell us without you and

a positive move in this direction. the manufacturers of the elevator industry say that their products compete with similar imported products . they produce hydraulic systems that are german examples and it is available and we came to the market and implemented the internal systems and materials that you have, and we have an intangible product competition, which is named as the reverse rail, and it is done by ourselves and from the software that is available and the need for the software is added. i could use it in the design part currently, more than 500 trade and industrial units are working in the elevator industry , what is clear is that this industry has been able

to turn limitations into opportunities in recent years. after the sale, hamid mahali added that the new user contests will be able to be implemented without the notification of the ministry of privacy. notification of the new implementation rules for services after the sale. today , the economic desk is present at the local stadium. previous more transparency has been created, exactly what rights the consumer has in each case , it has been fully paid in such a way that whether it is a producer, seller, or after-sales service provider , there is almost no more doubt and groups about what their duties are in this area, mr. mahali announced. the period of providing after-sales service

for some products has increased, and that time for tv for mobile phones is not the same as for other household appliances. for mobile phones, it is 18 months and for other products, it is 24 months . comprehensive after-sales service to handle complaints the people said that now about 400 stories of their compatriots have been received through the system, not dealing with companies that provide fake guarantees was an issue that one of the experts of the program criticized , he introduced them, but no action is taken in this regard. in response, the ministry of commodity and foreign exchange announced that it is silent to deal with these companies, it can even count these companies and announce them, and the

officials have violated their own laws. the united nations refrained the kurdish foreign minister of sudan said that the princess will not hesitate and the un secretary general has no choice but to change 118. the fall of the omar al-bashir regime in april 2018 is not the end of sudan's political crisis, but it has brought the country into a new phase. abdallah etimid , the political parties, have brought each other to the united nations. in june of the following year, the special envoy was sent to create a political process in sudan and lead it towards democracy. the spread of differences between the ruling military caused signs

of conflict. one of the factors of the crisis and the complexity of the situation in sudan is that it has acted contrary to its mission and has endangered the sovereignty and political independence of sudan, and for the syrian crisis, it is a policy framework that was implemented with the management of the un envoy in iran, which caused the spread of differences between political groups. on the one hand, and on the other hand, what leads to a military war? with the start of the conflict in sudan between the army and the rapid reaction forces in late april this year , you sent a letter to the un secretary general and declared this organization an undesirable element. america in khatun

he was taking orders and the current political situation is the result of his actions, but the un secretary general said that these words are korea's record , i am proud of it and i have no one. the united nations demonstrated in the cartoon that they are interfering in the internal affairs of sudan. accusing the entire united nations has no way but to change the special opportunity because the sudanese government will not interact with sudan. sudan is the second african country to expel the un envoy from this country.

he expelled the un envoy to this country earlier this month for encouraging a group of rebels to secede from the north of mali

. it can be seen that the regulation of executive regulations of after-sale services has been amended and announced, from changing the period of after-sale services to the possibility of registering complaints about services. in today's economy , we will examine the details of this regulation for the purchase of services after the sale of covered goods, but the beginning of the report the formality of a label is part of the reaction of different people buy a phone warranty, we will contact them, they say they will take care of it, but nothing happens, they said 6 months warranty, replacement after 6 months is fine, including the warranty, the phone fell in the water and it said , i brought it unconditionally, and they did not answer any of our questions,

they did not change the phone. i didn't. the sellers use the tricks of some guarantee companies to not fulfill their obligations. if this phone came to me, the sellers say that it has been damaged, for example , there are writings on the warranty card, humidity, or incorrect use . i can't prove to you whether the phone was damaged or not i used it correctly, it gives a kind of interpretation which does not include the current warranty, the head of the home appliance after-sale service association says that the after-sale service rules have not changed for years, 10 years have passed, this guarantee has been amended and the after-sale service companies have been notified of the rules that the officials say are supposed to help transparency, the details are clear.

products and separated the basic obligations that the companies are required to comply with in different product groups, this step is very good, but the clarification of these can lead to misuse or the additional expectations of some consumers can be adjusted. and things to improve the terms of after-sales services have been defined. mohammad al-hayari of ekhtaz tv news agency is present at the aye hamid stadium, where the director general of the office of technical engineering services of the ministry of mining industry and trade is present , and we are going to talk more about the new regulation of after-sales services. of course, this is all we have other things that farakhor will introduce to the program and we will be at your service. may god

bless you with details of the implementation regulations of the after-sales service regulations. on this occasion, in the field let us distribute this regulation at your service. first of all, i would like you to explain for one to two or three minutes about the issue of after-sales service and what approach the ministry of mining industry and trade is taking in this area. probably, in the seminars that we held, you have already discussed the topic of after-sales services, unfortunately, they were not addressed as they should have been before, and with the changes that were made in the ministry of industry, mining, and trade, this issue of after-sales services was revised and a rally was held. and a unity of action

continued in fact, god willing, it will continue and the issue of after-sales service should not be seen as a cost , which means that we are not on the side of the consumer's account. and so, from this point of view, we entered the issue and in fact, during the past year, when this mission was assigned to the technical engineering services office, we first made appropriate changes in the executive regulations of after-sales services, and we did this with interaction. with the private sector, with the fire of the flowers

of the private sector, the producers and even the association support for after-sales services we have promoted the issues of the consumer support association and after listening to the concerns of all these dear ones, all members of the supply chain have made these changes and the new after-sales service rules and change of attitude were subject to the notification before. it was according to the notification of the minister, and whenever we wanted to make small changes, we had to follow this process. a working group was formed by the ministry of after-sales services, and this working group consisted of almost all the managers who

are active in the production of capital and durable goods and conducted management research. maiden is a member of the working group and it was approved that any changes that have been interpreted by your excellency through this regulation and with the notification of the minister of mining industry and trade, these changes, which are approved by the working group, we can implement them, including what products will be added, how long the warranty period will be , how long the after-sales service will be, and the rest of the cases, except for this , we dealt with this issue in these regulations with studies and investigations, as you mentioned in the report, we went towards transparency in these regulations in such a way that before, for example , the goods that are subject to the installation of the installation kit the mandatory installation

of all the rules is complete and embedded it was not specified and clearly presented . we came here to redefine what is conventional . what are the rights of each case? it has been fully addressed there in such a way that whether it is a producer, a seller, or a service provider after sales , there is almost no doubt about the branches that have duties in this area. there were classified, these groups have increased to

for example, the furniture has been dealt with in my hand, and the goods related to information technology, the computer, the computer, and all of these have been dealt with by their parts, including my mobile phone , in farakhor. paying you, for example, for example, the warranty period of mobile phones is not the same as that of other household appliances, it is 18 months for mobile phones , it is 24 months for other products, and we also mentioned the specified tables, which product groups have mandatory installation. product groups have a preferred installation and i don't have any groups related to installation equipment, then the delivery time is the same place in the store

. in fact, the goods should be delivered to the consumers correctly and safely . the duration of the after-sales service has increased in both cases . how long has it been? 18 months 24 months 36 7th in fact, a decision will be made and it will be announced. we have the consumer protection law, which has four, in article 4, it is clearly stated that all goods that the reliable capital of the producer and

importer or the importer is obliged to provide these services after the sale . divided into two parts, the said part of guarantee the famous service that is provided for free means that during this certain period of time, if you find an inherent defect in the product, you must find it, and the west is supposed to give them the price of the service provided for free. this period of time after the end of the warranty period depends on type of goods 5 years 10 years and after the goods 3 years including after sales service during the commitment period of the seller, the importer, the manufacturer is obliged to have the parts for these goods, the centers that provide service and put these and the centers at the service of the consumer. this quality

, which is mentioned in the rules, is neglected that is, various intermediate issues are not included in the warranty and this case is not included. now, in fact, i want you to be very clear about what has changed in this new regulation. it was determined that this is why we have now held this city. it is said that even the cost of transportation is included in the process or not. for example, let's say that there is no transportation cost for the installation of goods.

it should be from an urban area and the cost will be different the logic of shahrivar outside the city is only to be received, so in all the cases that i am presenting, if there is a problem, i can file a complaint and it must be handled. it is provided and see how it is. we expect that we have already come for almost all these goods and services are after-sales, and some of them had, of course, we still have to give them the product id and tracking id through the tracking code . avoid multiple codes the same tracking code

that is used for the side-by-side refrigerator, which is produced and provided, must be registered on the product. based on the tracking id, when activating the after-sales service, do not use immunology , the product that does not have a tracking code is also not authentic, according to the after-sales service , i do not know that the garment itself is the id of the day. discussion place and clothes, fashion and clothes are included in my hand

it is not considered for after-sales service of badran capital, it is not alone , so in fact, they include how the inquiry is done. now suppose that a person went and made a purchase, for example, a mobile phone, buying a refrigerator, whatever he wants to say this time to the website of dear iran. they can visit the site and they can request the rules and regulations and register there to become the owner of a cartable. all household appliances that are durable can be purchased there from now on, if before doing all the things that you have bought from now on. i will do it based on the tracking there, if they observed it

this means that we will get the active tracking id for after-sales service. 4-star 77 stars. i can't enter the after-sales service center . of course, the training files are there . you can use it. in fact, this time is like genuine. whether the product is from nine years old, they will find out that this product or after -sales service has a doubtful warranty period and whether or not it has started. the same information

can be obtained from ms. leila mohammadi at the service office the technical department of the ministry of mining industry and trade with the bones of the people. hello in the name of god. hello to you, dear new viewers. it is possible to complain about service providers online . please explain this card to me. after the sale to the iran g styles address in the contract and according to the notifications that happened from you and the trainings that were posted, but now we are receiving it, it is actually usable and now we have received about 400 complaints from through the system, if someone complains about the service pain

after the sale, give the data and specifications, what should be done, first of all, dear viewers and customers who buy the goods, go to the systems in iran g styles, the comprehensive after-sales service system , if we see the slides together , you will see them in your dream i must add that in order to register a complaint, the viewers must first register in the comprehensive after-sales service system , and before registration, it is simple, they just need to enter the national code of their mobile number, the confirmation of their mobile number will be sent and i will return it to the system . and from their registrations, cartoons downloaded, they log in to themselves through the card . let's see the lesson system. on slide one, we can see that they enter iran's pocket.ir mission system . on the right side, we have a set that i think is their seventh luck

. complaints are registered. when they choose to register a complaint, we can see on the next slide that they enter the complaint management section. in the complaint management section, we show that i have already registered complaints. in the last table, you can see the previous complaints. you can follow up here, but if do you want to register new conditions at the top of the page? on the left, we can see that there is a new item registration. it is a blue rectangle. they select the registration . on the next slide, you want a series of information. next, if i choose 3d, your colleagues here will show us what choices our consumers have

. i can say that i i bought a product that i know is in good condition, then i will choose one, if not, the information is a little less, what about the second type, if they don't even have a purchase receipt and they don't have any warranty information, the third type is definitely , of course, whatever information the consumers have , they themselves the originality of the goods purchased before let us know that it is better to handle his complaint and help him choose. for example , we see a bad slide. when i choose, i don't know what they are doing. now that i bought, he wants information from me . the information is very specific and simple. he tells you what product he bought . what is the brand or quality of this product, which province did we buy it from, and in the next slide, we can see that it asks me if we bought the product from an online store, did we buy it from a store, if it is online, the address of the online store, and if

it is a store, it tells us the address of the shoe store where you bought it . badi at the end of the city we are offering that if i upload the purchase invoice of the purchase of the warranty card without my husband's picture