[000:00:00;00] karagstar water pensioners social security without advance payment without going to the bank in the big iranian palace in the cities of qom and isfahan, sit in the first row of the page of sacrifice fence, see the pleasure of meeting there, stand up first for justice in the world that you have the burden

of trusting some of the first page of the page to serve the people this is your stronghold, and there is hope for you on the other side of the table, in your martyr's eyes. in the name of allah, the most merciful, the most merciful. greetings to you, honorable compatriots, ladies and gentlemen . welcome to the first trip . that should be the questions and demands of the people they should respond to farakhor, one of the places where they should answer people's questions and report on their performance. the office of the president, who is the guest of the safavi program this evening, mr. salehi

, the honorable deputy director of public relations of the presidential institution. i will say hello again. moghadam, greetings and respect to the dear nation of islamic iran, mr. salehi moghadam, open to tunisia , let's start tonight's program with a part of the revolutionary leader's statements . you answer them and they leave the problems related to this thing are very good, it is very useful, it is useful in several ways, it is that you

can find first-hand information and other things , it has a close, humble and intimate relationship with the people . it is very important for muhammad and the people to behave from a position of transcendence and arrogance.

if it belongs to the people, if it means a job, we have been given a position by the people. say your righteous verse in the communication center the people of the presidency who are passing by, let me ask you another question here, mr. raisi's government is called the people's government. you don't have non-people in the islamic republic, and at least based on the opinions of the people of the governments at work, i may have differences now , but anyway, in any case, what is the definition of a people's government, especially considering the responsibility you have in the center of public relations?

the presidency of the high spirit of the martyrs of rajai bahonar the days are still fragrant with the name and memory of these two martyrs who served in the people's government during the first revolution out of love, like making excuses for these words. they didn't wait any longer and since the election of martyr bahnar as the prime minister and the 12th cabinet, on the 27th of august, he received a vote of confidence from the parliament , and on the 8th of shahrivar, they were also martyred .

do not have a start to name this government to the people and from the orders of the leadership of the revolution i will use again what he said, the orientation that was in the month of martyr rajaei caused the people to preserve the sweetness of service and in the same month the people's government of shahid rajaei and bahner to preserve the government that is called the people's government in the medal of honor and the holy name of the people. this 13th government has registered the front of the government in its own name and has some differences with the previous governments, whether it is in terms of content, approach or goals, people should feel and touch the difference between the government as the people have chosen for themselves and a government that

has chosen another title and based on that, i will try whatever the difference between the people's government and the people's non-government, other treatments, of course, all governments have the title of the people, money is necessary, their election was formed based on a popular election in the islamic system. the people's government will become the center of the presidency for you. if i want to point out the differences in form and practice of the 13th people's government, the government's view is the field view instead of the blue card view and from behind the desks and the work of the folders that are reported to them. to see the statistics and information and the harms and problems of the people and based on that to achieve the people

's government, one of my honors was that in the first round of trips, i visited one of this country in 11 months with an average of every 9 days, 10 provinces that the supreme authority the leadership also took it as a brilliant incident in this government. this is the first view of the people in the 13th government that officials in all positions are with the people and feel the pain of the people and follow up on the issues and problems they identify on the floor of the square . for the measures and hidden secrets , this is the approach of the people's government that i can he showed that in the following he points to some more indicators, well tell me now , see some of these branches, the number of zeros that have been registered, which is only in the name of this government, this number has increased to 30%

, they serve with iran's numbers and statistics and information. let the people judge from this the 13th government with two years from the previous 4 years when the twelfth government was used. at the beginning of our government, the number of correspondences and requests from the people increased from 14 to 17 times, and he tried to address the issues of the people's contacts , what about the people's face-to-face inquiries. they did collective and individual studies of people, i did statistics in some parts 8 times and in some parts 3 times, that is, the friends of this government compared to the two years of the previous government, the differences

are noticeable. in the first month of the government, requests are decreasing between 14 and 17 times in the first months of corona, the added requests have shown that the people feel the trust of the government to follow up the people's issues and the hope of the people to be dealt with has been revived accordingly. i am proud to announce that i am serving you in the 13th people's government until this moment gharib, we had 6 million claims through the 111 6133 systems in writing, in the form of face-to-face referrals from the green people. this was the first difference between the people's government and the previous governments with non-people's jackals. we tried during this period.

we followed up on 2 million 860 thousand 568 people's requests in the provincial trips only, and in the first round of trips there were 1700000 requests, between 98 percent of these requests were followed up in the second round of trips, start when the first round of itineraries is finished . may it be finishing and alhamdulillah, in most of the provinces that were visited in the first round, in the second round, 98 and 99% of people's requests were fulfilled. face-to -face meetings of men, whether at the national level, with ministers and deputy affairs, or in the provinces for governorships 82 1117 we used written meetings, and for the ministries, more than 15,000 face-to-face meetings between the people and the ministries at the level of the minister and

deputy ministers were recorded in the meetings we had in the provinces and they are established when the president and the provincial travel went in front of the governorate thousands some of the people came back to give his name you can see the provincial trips in front of the governor's office, the number of people who come, people who don't know that 30 people's reference headquarters and people's communication desks at the level of wire entry are held in every province with the presence of plenipotentiary representatives, and during this period, we only registered 326,687 cases of face-to-face meetings. whether or not we had an examination during the provincial trip, it is not like that

people will feel pain about that letter after a few months, it will become the face of many people. take management of holidays and evenings, we have restored night management at the center. during this period , we had 57 1874 requests for registration and referrals of holidays, it is not the case that today , thursday, friday, is a national holiday. please visit or call and answer only 57. 000, we have referred to the management of accidents and our holidays, the ideas, suggestions and plans that we used in the participation of the people and in decision-making for the decision-making of the country's general managers, and we have 16,015 suggestions, comments and criticisms in this government.

we waited for two years because of god's grace in our travels more than hundreds of thousands of phone calls are registered in the 111 system, which means that 1 million 680 thousand 846 calls to the 111 system means that there is no need for a written request. with one call and stating an issue , it immediately sends a text message to people. it is possible and it is possible to follow up and resolve the request, and adrien, the two-year period of the 13th people 's government, by the grace of god, for the first time , we established the presence of the vice presidents and members of the pigeon cabinet in the center to answer the tree's calls to the people in

less than 8 months. there are now 47 people from last year the program was carried out in the presence of the ministers in the center and 498 cases of the cause of the disease and someone taking advantage of the public issues that were abundant were heard by mr. the affairs of financial studies were 20% of employment, 7% of housing land, and issues related to these 4% , and the rest of the administrative and organizational issues that people criticized or requested and registered, and thank god, the average follow-up that was done during this period was 76% of people's requests

in the length of this period has been spent on provincial trips the average is 98 and 99%, but the total number of people's requests so far is more than 76% of people's referrals , and it was followed up and completed. well, some of the things that you said on alice's border, some of them should have some fruit, for example, the number of letters above is itself an honor. it is not, but what is that fruit, what is the fruit that you give for life? i am provincial people, it is definitely good for directly listening to the problems and issues of the people, but it can end up like this and not bear fruit. what was the fruit? do you have any examples? that this

is done in face to face with people and listening directly to their words whether or not it has helped to solve the problems and resolve the chronic problems that you may see, our approach to the public telephone center is not that of an employer, that is, we are not supposed to have a place on pasteur dolat street, equivalent to the ministries and government agencies, requests the people take care. our approach to the public communication center is based on the regulations approved by the supreme administrative council or announced by the president. the regulatory approach is that the devices are serving the people, and based on this characteristic, the devices should serve the people. work and 100% monitoring center to this

have a collection of performance and evaluate the performance of the city once every three months and give the price of the president's theme and devices once a month . accordingly, we tried to take the process of requests to the level of the devices and governorates, instead of us being a collection ourselves to deal with it. we monitor the requests for the agencies to do something and the fact that the number of requests to the presidency has decreased since the organization is approaching its main goal of regulation. those who

the governorships of the ministries are going to reach the result in the shortest possible time and register a report in the national 111 system . please let me know if something special will happen in these face-to-face meetings or is it just a separation of this pain for the people who went to an official to see the official and i am happy that anyway after a long time as a ministerial manager of the vice president in north province in their city in chador, for example a nomadic miner came to this city and the mere act of visiting this city is an accompaniment to the incurable pain of this character's livelihood from employment problems or documentary materials . the ritual of the visit means that this

is good. the identification of the weak points of serving the people, that the minister himself understands the hierarchy of reports between the minister, the vice president and the members of the governor's cabinet, who is the highest political authority in the province, is this enough to report that he is with the people who are the trustees of the government ? themselves and their own pain and suffering they memorized and said that he expresses himself directly to the official, so the best opportunity to use men's capacity to express the people's problems is to get the abundance of the people's problems from the people's words , but is this statement of the problem enough for

the official? and he approached and greeted them and they were his own weight and issues and problems, and in other words, in europe , his province has encountered a region including shabash , to the knowledge of the authorities, they have stopped pursuing, on this basis , all requests are green. we are proud to say that even if i got a phone number named richter should have a phone number, dad, let's call the number and discuss the issue. for a long time, when the law cabinet members visit unexpectedly and in other words, without news , they randomly visit a group. people do not submit a letter of request, people are asked for their phone

make a note so that the subject is followed up, even if we use cases. is the subject of the elementary book solved in the provincial trips? why do we identify the major issues of the province from each province before each provincial trip, as the voice of the people in each province? or less precipitated subjects from previous governments, there have been gatherings, protests, or in other words collective signatures to solve the problems that have not been followed up. in these two years of 2008, we have identified working groups at the country level. each minister has been notified as a working group for the voice of the people and follow-up.

we made collective demands in every ministry. we have notified 1,850 of these issues , which we have communicated since 1388 as issues that could be followed up, until this moment, 1,243 cases have been completed, and every issue has become one. 19 topics of the 50,000 people in this city, 24 problems have been solved up to 10,45,000 people, and we have counted 1,852 people, 43 old cases, 67% have been acted upon, and the rest are being acted upon. in a province of the occupied lands around the city, from large and

large, we will go to the ministry of road and the ministry of cologne, which was the department of islamic culture and guidance , which was the department of endowments and charitable affairs, and the ministry of peace gathered and formed an inter-organizational working group and immediately proposed the ministry of roads and urban development notified in the process of the law and based on the current regional price it is an expert that these fields which have been solved for 40 years or the issue of 48 hectares which was on the edge of pasdaran highway of tabriz city and specifically the number of people who had a problem with the price issue, 15 thousand villagers from konem of tabriz city and around east azarbaijan province or golestan province, the problems of tobacco workers and tobacco workers

were identified with the inefficiency of the relevant ceo and the defection was proven . joining now 75 hectares of land in aliabad, isfahan city, it was also owned by the former army and bus cooperative for more than 50 years, and it was not annexed to the boundaries of isfahan city, despite the fact that it was approved by the supreme council of urban development, in the previous years of isfahan province, 15 thousand people were followed. from the members of the cooperatives to receive with the same measures that were taken between the institutions and a problem that is not a problem for less than one institution , the other institution has a problem with this resolution and because the resolution of the supreme

national council at the level of the executive country is whipping together the issues and the system of results that i go to in a few devices the army returns from these cases and these measures were the truckers museum of the owners of imported second-hand trucks, which we had 2600 cases , which were the killers, which is being followed up. houses in islamabad, bandar abbas city, 5 thousand people have had problems. it has been notified that the various issues of public problems and lack of industry , the problems of the silk weaving industry of golestan province have been undecided

from far away. city there has been water tension after the provinces, which was also followed up in the provincial trips. there was a challenge of 8,000 hectares of farmers of kohgiluyeh and boyer ahmad, which was a dispute between different agencies due to the error of aerial photos. it was also followed up with the meetings of the center and communicated to the housing cooperatives of the cities of kamiyaran and the cities of the provinces related to allah are one of the major issues that have been resolved for decades and have been followed up, which have been dealt with and can be presented to the common people in 1,243 out of 850 cases

. here people may have a mentality i don't think that there are any problems that can be followed up through the presidential public communication center and it has reached a conclusion. in the year that you mentioned, probably a group of people can see themselves in a similar problem in relation to it, and well, without getting rid of this problem. do you have another system in addition to the 111 phone, or is the best way, the 111 system was developed for a year , and what should they do if the system does not work properly? send you a letter

about a problem and refer you to the relevant ministry if he listens behind his back or in the middle of various tasks, he remembers his priority. what mechanism is there to say, considering that you are not the vice president , well, finally, i don't know what to say about the fact that the center is non-metal, we have one capacity in the system of letters. which is unique and incomparable, we have in the system of the center that if an issue is referred to the barkat system, this system should not pay attention to the issues that the center has notified to take action within a certain period of time, it will ask the distribution for the reason for your non-action in the part of following up on the demands of my dear people what

happened and if you don't take action within the notification period the performance of the center without all the organs directly to the organs for dealing with administrative violations to the judicial system because of omission or failure to act and the responsible person or that manager as the violator and omission yaqut siresh, and for this reason we have this capacity in the center complex for guaranteeing what people demand from us. we have 111 systems in the country that people call , establish a telephone connection with our users directly, and if the request is positive , the tracking code will be sent immediately via sms. if at a certain time, to this request was not processed or to in other words, the people

did not take any action