in the name of allah, the most merciful, the most merciful, greetings and courtesy and respect to you, dear viewers of the news section. the restoration of aqueducts and water storage pools and agricultural water transfer began in a ceremony attended by the first vice president. this plan will be implemented in 311 provinces with a budget of 138 thousand billion tomans, during which 10,000 aqueduct branches and 13,000 ponds and dams will be created . became the first vice president in this ceremony, watershed talks started in the past years, but after some time they gave up and this

neglect caused the flood problem of nomadic settlements and the emptying of villages. to be mr. mokhbar obliged all governors to prioritize the implementation of these plans and follow up. the first vice president also considered one of the best opportunities to spend the income from the productivity of these projects. end. this course aims to improve the teacher's character in mashhad. this course was held by a group of professors from all over the country from october 10th to 14th for newly hired professors from the provincial capitals as well as first-level universities in the country at ferdowsi university and the closing ceremony was held at darul-laqan, razavi shrine. this morning, the first course of the project the excellence of the teacher's character in dar al-qur'an. motahar razavi shrine

was finished. from harramabad. department of economic sciences. yasut city and yasut university. i am from lorestan university. field of applied mathematics. in this new course, teachers will increase their knowledge by participating in specialized workshops. but what we were taught in this course. the role and position of the professor in training motivated students and hope for the future. and also that we educate them in such a way that they can be moral citizens. be more responsible. it was a success to be near imam reza (peace be upon him) and benefit from the good programs of his professor. experience he completed the things we had learned in the classes here. there were various aspects that were needed for this character of a professor to find his perfect character and for a professor to appear in the class with maximum ability and ability , this happened, thank god. ethics

the professional narration of the professor's scientific activities in the national and international field of lesson planning , teaching techniques and methods, educational technologies, and measurement and evaluation was an important part of the courses presented in this course. the teacher behavior course is actually aimed at a set of teaching skills, research, communication with the industry, classroom management, interaction with students, etc. the essentials that a professor needs to enter the profession of a professor. it has been almost 2 years since they were recruited into the universities and they are going to start serving the scientific community to dear students . today, the professors will become the guardians of their city after making a covenant with imam mehrabani. the fifth book of the deaf gestures collection

was introduced in the culture of the family industry. this book, written with the aim of unifying iranian sign language , helps the deaf to learn better. and with the presence of these loved ones. a population of more than 20 thousand people with a world without sound and a different world of communication. simultaneous. with the world week of the deaf, the fifth volume of the deaf gestures collection was unveiled. this book is special for deaf people and i should say special for hearing people. this book is not a story book, the book is actually not a novel. this book specifies the set of words in sign language. the previous four volumes of this book played a significant role in assimilating and introducing sign language among deaf and hearing people.

these books have been written since the 1960s . which has not been converted into sign language, that's why we had to continue the words more than with other people being able to communicate and understand the meaning is the first key. there are 250 words from the first to the fourth volume . we added very few words in the fifth volume. this book is compiled in 18 chapters and 24 words for the use of deaf people, translators, teachers and people interested in learning sign language.

radio news anchor. the scientific director of the youth cancer conference said: various factors play a role in the early onset of cancer among young people, the main ones being polluted air and food. according to dr. shahriari: the main challenge in the treatment of cancer in young people is ignoring the symptoms of the disease and referral it is late to the doctor. the age of cancer has decreased and reached a young age. infection some cancers are also lower in iran compared to the world average, for example , the age of onset of breast cancer in iran is 10 to 15 years lower

. it is called nutrition, the most harmful of which is the use of tobacco and fast food, avoid any smoking substances, be it cigarettes or pot , besides these, there is proper exercise and good nutrition that can help. the most common types of cancer in young people, these are the four types of cancer that anxiety and mental tension in this age group increase the possibility of people suffering from. the reason is very clear because anxiety and stress actually affect the immune system and the patient becomes prone to catch these diseases. young people's inattention to the symptoms of the disease is one of the challenges of diagnosing and treating cancer. in people over 60 , it doesn't take more than a month from the time they get symptoms to the time they go to the doctor, but it takes 6 months for a young person to go to the doctor when they get symptoms. talk to the doctor and naturally in this period of 6 months his cancer is more advanced than what it is. the reason for holding this conference is the activity of a charity organization

with the aim of supporting young people with cancer and making the society aware of ways to prevent and treat this disease. young people are the future builders of this country. if our young people today, who are hungry anyway, the age of iran is getting old, if we can preserve them, we have preserved the future of iran. iranian hematology and oncology society of our country it is very advanced in terms of treatment, according to doctors, a significant percentage of all types of cancer are preventable and treatable. it is evident that in case of early symptoms of the disease , we should not miss the golden chance and the early opportunity of early treatment from ourselves and the relevant doctors. morteza azani radio news thank you until the next part.

greetings and politeness and respect to our dear viewers. welcome to the economy desk. we had in the news that car manufacturers will be connected to the after-sales service community system until the end of the year. the car manufacturer is connected to the system of the after-sales service community, and within the specified period, other car

manufacturers must also be connected to this system . see our table for the group of products connected to the system of the after-sales service community. the product group of furniture, household appliances , mobile phones and tablet to join the after-sales service community system of automobile equipment and machinery, production equipment and machinery , as well as cars are about to join, in today's economy table , we are going to examine the merits and demerits of car manufacturers joining the after-sales service community system, a report see about the topic of the program we will be back with the guests of your service program. one of the duties of the after-sales service community system is to deal with people's complaints. 300 companies are registered in the collection in the field of after-sales service. there were 200 of them, a large number of them led to peace and consumer satisfaction because

i didn't think it would be possible to follow up without someone going in person, but when we filed a complaint against an automobile company as a user , this complaint came to an end. the group of goods that we cannot respond to complaints about is cars, but in the case of household appliances, it is about mobile phones and so on we are people's digital items, we investigate their complaints . in terms of the system, we don't have any problem, car manufacturing companies and after sales service companies can enter the system and the issue should be followed up by the technical engineering service office so that the relevant companies can enter the system and create their own page in the system. receive their obligations. about two months ago. the entire technical services office of the ministry of engineering

had promised to solve this problem. we are in the process of development for the issue of inserting a warranty certificate for this car and all types of trucks. you are a viewer of the economic desk. my colleague mohammad ellohari is with us. it is going to be at the beginning of the program . tell us more about the report. mr. ellohari , we are at your service. yes, i greet you, mr. azaribqa, and also the good viewers of the economic desk, as you mentioned, the three groups of goods : home appliances, furniture, mobile phones, tablets, and production machines have already been connected to this system, which we followed two months ago. we did it and they informed us about the non-connection of the car manufacturers that there is no necessary infrastructure to connect the car manufacturers and it will take up to two months for the car to be connected. car manufacturers should connect to this system. now, after 2 months of follow-up, the officials of the ministry of home

affairs announced to us that the infrastructure has been provided and the car manufacturers are slowly getting connected to this system, and if the car manufacturers connect to this system, people can using its facilities is one of the facilities to register a complaint. yes, thank you, mr. ellahari, we will be with you again, but in our studio, mr. hamid mahalei, the director of the technical and engineering services department of the ministry, is present to talk more about this, mr. mahalei khoda. the strength is actually by joining the car manufacturers to the society system what happens to the after-sales service and what are the benefits of this issue for the customers . in the name of allah, the most merciful, the most merciful, i would like to say hello to you and my dear viewers. first , i would like to explain that the issue of after-sales service in the service community system.

it does not apply to automobile manufacturers, all automobile importers are also subject to this issue, and they must complete their files here, and all services must be completed in this way, in fact, the service certificate must be completed here . the second point is that this join dear friends, this system is not like this, because we didn't have after-sales service in the field of cars before, it was there and it was provided, but the mechanism was such that it was provided only through the system and sites that the car manufacturers and their own networks. it would be possible, but as you explained, the other products that are included in the after-sales service, all the obligations they have in the field of after-sales service for cars should be

uploaded to the system of the after-sales service community, and their network should be announced there, and the process if there were objections related to the complaint in that way it can be followed, you understand that on this basis , we can do many processes both simply and in an observable way . after the sale is not enough. now, with the car manufacturers joining the after sales service community system, what exactly happens to the customers , that is, what should they do and how should they register their complaints ? the concept that a complaint is not always a legal complaint

sometimes there is a misunderstanding and there is a follow-up that needs to be done for a car that is not satisfied with the after-sales service. now it wants to register this lack of satisfaction and take care of it. and the importers are also trying to provide the best service for the consumer, but sometimes it is their network that has shortcomings, so these shortcomings should be clearly and quickly presented to the after-sales service providers so that they can correct them. at least in the beginning, we perceive it like this, how should we do this now? the process should be formed. yes, see firstly that the cars have a common identity in the realism of tracking, which we call the vehicle, which is unique for each car

. the service provider is specified , the network is specified. in the community system, the after-sales services are fully defined and named, that is, the ones that are presented in the car sales book or in the car manufacturer's system, the commitments are loaded there, and when the production declaration or import declaration is made, a number, for example, 1000 to 10000. until today, thousands are added to the fleet and sold to people with the same single-digit number. or, in fact, car tracking is actually connected and it becomes easy for that identity card , the after-sale service will be activated from that date onwards, that warranty identity card can also be tracked from our sales after the sale, yes, let me tell you.

from then on, this can be monitored , both the user and the provider will be notified via sms for the cost of the visit, and the provider will know what cars are under his service. let's say a customer left, in fact, now he has a mail order service, he has a problem , what should he do now? yes, now, the second part is what we do when we have an objection or when we don't get the service that we should do and we don't get it. first of all, this full service is explained there. what rights does the consumer have against other consumers? right now, it has not been respected. it came into the system. yes, it goes into the after-sales service community system . you can do a registration there. once you do the registration , all of your machines, parts, and cars . if you can see it there

which ones are they, and if he has a complaint, he can choose the car manufacturer, he can choose the service provider, and even if it is a problem, he can choose the branch and tell the title of the complaint, what i applied for , i did not receive this service immediately, colleagues. i and the ministry of industry, mining and trade will investigate this complaint . if it is received and documented, in fact , i will immediately take action to the service network of the service network, i.e. the automaker itself or the importer. in fact, the customer filed a complaint since he came to get an answer the time is 7 days. let's give an example. for example, someone comes and complains. he says, "i also took a car . i don't accept it for periodic visits. for example, this is another complaint. we immediately

announce that this acceptance must be done and this service must be done ." it should be submitted and you have 7 days to do this process, otherwise it will become legal anyway and it will go ahead . legal complaint and yes, it goes to 124 and through that field, it will be a case for the car manufacturer in tazirat, or in any case , the procedures that are in your fields are there. there is some time to deal with the matter or there, yes, there must be time to answer , well, i don't know, but it depends on what the issues are and how the processes will be, but this is related to the judicial process itself, but we are all the same.

it is connected, that is, at the same time, when my colleagues put a tick that this consent is not obtained, it goes to the punishments there on the page there. we know about the after-service network, that is, the number of complaints which does not lead to peace , we know the number of complaints about an issue of khalaat in the service sector is involved in the development and in the continuation of the acceptance of service certificates after the sale of the car manufacturer or importer . we will not allow them to sell goods. for example, if you assume that an importer has imported 10,000 cars , he can't provide adequate services for those 10,000. we won't allow

him to import the next 1,000 . area in any case, production restrictions will be imposed, or even receiving the first materials, which is done for the rest of the goods. well, the end of november is the last deadline. look, i am at your service now. first of all, let me say that our car manufacturers are with us . i had a very good cooperation. over the past year and a half, nearly 900 million parts of the parts that are produced and supplied in the network were identified with the cooperation of friends. all the big car manufacturers have filed a filing, but please pay attention due to the scope of the work and the fact that the necessary justification must be done, these cases

are going back and forth with iranians. my colleagues are informing them that the iranians will be presented. in fact, this should be resolved. inshallah, it will be resolved, and the plan is for the four . you said that the joining of the four for the importers and car manufacturers to come and complete the system. yes, yes, by going there and choosing the product group of passenger cars, it will be clear which car manufacturers are there, where is their network, where is their authorized network, and what will happen if the car manufacturer does not join by the end of the month. you have to see that we are the same as for other things such as home appliances, tablets, and mobile phones, when they are not connected here, the issue of importing them will be problematic. when the systems are connected, these issues will actually cause problems in the supply chain of our goods. we do not want

to fall into this situation, that's why we did everything we could so that, god forbid, there would be no problem in the product supply chain, but yes, it is possible that these problems will happen to them. you said that the executive guarantee is actually a problem in the executive processes of the friends. yes to the system then in terms of cars, we will add machinery and equipment , god willing . we have some complications in this area, because in the field of machinery, we import even used parts and machinery. we also want to move in depth in the quality of service provision. we also want to make moves that the initial steps have been taken

and written. god willing, we can launch those systems. for us, let's go back to mohammad ellohari, mr. ellohari. of the subject cars in general in different product groups that have joined the system of the after-sales service community so far. what is the process of filing a complaint in the system? what is the order of the investigations you had ? i called them by accident and they registered their complaints. most of the complaints were from home appliances and mobile phone companies. people generally have relative satisfaction with home appliances, but the main problem in the matter of mobile phones was that people complained and their complaints were not resolved. . about two months ago, mr. mahale promised us that

a system will be added to the system of the after-sales service community, where people can evaluate the companies and those companies that do not fulfill their obligations will be gradually removed from their license. now, mr. mahlei should explain to us that this has happened systematically or not? yes, sir , we are at your service. please explain this issue. that's what i was saying. we want to address the quality and the issue of the service itself, especially regarding mobile phones. in any case, the import is done and we can't import it with the original one. in fact , we have to communicate with the owner of the brand name . there are a series of shortcomings, we have to solve them. we

implemented the promise we made, that is, all the modules. it has been written that an understanding should be established between that private sector organization and the ministry and other departments of the ministry . phase means that these companies that claim and between they complete the certificate of after-sales service, they claim that we have to provide these services , we ask them there because they have a problem with these, we say to the customers that , for example, you have to provide 70 services to the people , out of these 70 we will say about 20 to 25 basic services, whichever you provide, you should send us in the after-sales service community system

. this route is sent with the help of the private sector organization , which should be collected in the form of discussions , in any case, reports should be sent to us. this understanding has been written that if it is done , we hope that it will be operational and start in the next few months, see how long it will take, mr. engineer, let us look at the quality more than starting and continuing the work. fortunately, we have implemented the promises we made so far and we hope that this will also be operational in the next month . the important thing is that the number of companies that remain on this page or in the network providing good quality services can provide good quality services and will be removed . instead of evaluating someone

, we give a score. we say that the score is based on that the performance that it has, the performance that it has, in any case, a satisfaction can be counted by the consumer, the level of that satisfaction, the level of satisfaction and the level of the indicators that we set, if it does not reach the quorum, in practice, we have to give it to continue the process of after-sales service so that it happens or itself. change it and develop it if it can reach it or should it leave this field , unfortunately, another issue is that there are some complaints about the lack of transparency in the after-sales service. let me say that i bought the site 2 months later, we saw that it does not freeze, we called and he said mr. velmon, go and fix yourself