[000:00:00;00] exactly what you said, instead of evaluating someone, we give a score, we say that the score is based on the performance it has, the performance it has, in any case , the consumer will feel a sense of satisfaction for it. if the quorum is not reached, two things must happen in order to continue the after-sales service process, either it transforms and develops itself , or it has to leave this field. there is a report first, we will come back in this regard we will talk more. finally, let me tell you that i bought the site. the next month, we saw that it was not freezing . we called him and he said, "sir, let us go

and fix it yourself." 500 charge was drained, all right, we gave a grant again, we said, sir, everything is ok, our phone is fine, it rained, he told us, it's ok, we went, we broke it for the third time , and i don't know, my camera and everything stopped working, now they won't replace my phone, nothing, like a tv, about 15 tomans i paid for clovision i had bought it for 20 tomans if it had a one-year warranty. the head of the home appliances after-sales service association had announced that these incidents would be resolved by amending the regulations for after-sales services after many years. these executive regulations had been out of date for 10 years. 3 months ago, an amendment to the executive regulations of after-sales services was announced. now it should be seen what changes have occurred in the implementation of after-sales services after the month. mohammad allah

radio news. yes , you have noticed in the report that 3 months have passed since the announcement of the new bylaws of after-sales services changes in the warranty show the creation of mr. mahali. yes, let me tell you one thing. we have modified many processes in the field of after-sales service, but let me tell you this, we have not succeeded . there are too many things that we have to do. it has been done and what needs to be done. yes, see the things that have been done. i will give you an example. until now , some of the sellers themselves thought that when the product that is mandatory to be installed, when they send it to a person's home, they should also pay for it. zahab will be received and in fact the installation will be done while that none of these should be done, it

was specified in the hand of the deed, it was fully checked and it was done. the period of after-sales service, which was 18 months, has increased to 2 years, and in fact , this happened to mobile phones as well. they have increased the quality of providing services at the average level, which we evaluate, has improved a lot . in any case, the indicators that we evaluate, but we are far from that utopia, even we are far from many countries that we can compare ourselves with. the brand of iranian goods is improving, so what should be done, yes, see, first of all, this should become a pandemic, all manufacturers should address the issue that they should

provide the best after-sales service. there should be a bit of this training process. we hope to increase these trainings with the cooperation of this forum, which is the after-sales service forum, and the most important and very important thing is the people themselves . if god willing, we can reach an agreement with each other that this irangs system will be the basis of the announcement. a complaint is an expression of dissatisfaction, and i will not get tired of this we promise that we will follow up on the process. how many companies have been registered here? there are not many companies. that's why i'm saying this. maybe dear people think that it might not be useful, but it's definitely not like that . through this system , many more complaints have been resolved than how many complaints have been filed

. i don't have a specific number now, but i think less than 400,500 of these complaints have been registered, but most of them actually make peace , otherwise that thing has been done, but let me say this: sometimes these consumers and people they are not aware of the law and their own rights, they think that any equipment that has a problem must be replaced immediately, while this is definitely provided in the regulations and it is stated that the same warranties are often the things that it's written on it, it's not very clear, sometimes it's written so small that it's not clear at all, it can't be read at all . these things were supposed to be corrected. a

commitment was written under the sixth, that if this letter of commitment should not be something like an after-sales service card. i will not provide you with any service . first of all, we said, bring this cardboard and write it in the system, which will always be registered. it has been mentioned that it is for all product groups, but it is not, why for all groups, it is necessary to state the cardboard which enters the system of the after-sales service community, that is, it is the same , but there are two sections of a series of mandatory services, according to the law, a series must be provided. optional services are basically no warranty at all what kind of goods are special, only these two groups of goods mentioned or not all goods should have ? the four consumer protection laws, any durable capital goods whose full names are there, equipment, machinery, and household appliances that are provided are subject to

after-sales service, and these must be listed in the system. media it didn't say the system there, it said let sanat sain, from now on, it's like this, yes, they have to do it in the morning , so i have to tell you that the service provided there has two parts, the main part. the service is provided free of charge, which is what we now call a guarantee. well, one part means that when the two years are over, one year is over. i produced it 7 years ago, i will not supply its parts anymore, no, 10 of its last width should be supplied to onur , it should also supply its parts. now the car manufacturers should be connected.

they can enter their own statements and complaints, and they should do so there it should be presented. now, in the interviews we had , it was mentioned to the companies that issue fake time sheets . how can people distinguish the original warranty from the fake one? yes, you see, the best way for these items that we have mentioned is in the system . we put a tracking system on the products. those who are subject to tracking, that tracking system, and in fact , they should inquire about the product system and warranty system, after sales service system. in the system itself, yes, through the system itself , they can inquire about tracking information, it will tell them whether this service has a grant or not. is it after sale or not, who provides this service, the network that says all these services , when does it start and when does it end, this warranty or this part, this

is not a fake or original tracking, you should refer to yourself. the seller should complain about the originality of the product, so from there you can find out the originality of the product and the originality of the grantee's birth certificate. if there is no warranty, in the same society system, you can complain there . there is no mechanism for this, why you can complain there there , according to the original article, he is being sued, that is, he says that this company, even in the system of those companies that do not have your originality, we also mentioned those networks that do not have your originality, that is, some of them put up a sign saying that i am, for example, a service agent selling a certain brand or a certain brand name, why is this not being dealt with now? we even mentioned their names. look, mr. mendese

, the path is very difficult. you can count. these processes have been carried out for 40-50 years. which really needs the comprehensive help of all units, for example ours we took one 180 system with us, and we said that when someone calls you, they say, for example, where is this commercial letter of their network, you have to tell the network that there is an after-sales service in this system, but this created conflicts because for years this it could not have been done in this way, a small task is difficult, the path is difficult, that is, some people, considering the rights and rights that they hold for themselves , think that whenever i say that i am the representative of this product, and they have the right, they will think this when we take it from them. i think we will take their original rights from them . thank you thank you for attending the program. dear viewers

, thank you for accompanying us to the end, we will follow up on this matter again. here is sehrvard and this is the beginning. the second walnut festival is in the land of sheikh eshraq. this product should be delivered directly from the producer to the consumer . alhamdulillah, we had a very good experience last year. the city of saharvard alone has allocated 520 of the 8 thousand hectares of walnut orchards in the cities of god.

near now a city whose reputation for the quality of its walnuts has now gone beyond the provincial borders. i saw their advertisement on the channel and got up. yes, but my price compared to tehran is very suitable for the festival and it became an excuse for other industry owners and gardeners and farmers to sell their products in the 44 booths of this festival . thankfully, the harvest of about 300 tendons was held in this city . local selection is possible, assuming that the same products are available. yes, we

can use the enclosures from all over the country, domestic production can help the sustainable economy of the village. it will help the migration of small cities and small villages , it will help to introduce the capacities of that region of the province or the country, in terms of attracting tourists and creating side incomes, we hope that this festival will be more prosperous than this. according to the officials' prediction, this year, more than 18 billion tomans will be spent on the eid of farmers and stall holders during the walnut festival. alireza biglou, a news reporter for shahran al-hadawan, sohroud. i started the workshop about a year ago. fortunately successful. i can get my

license easily the applicants say about the process of facilitating the issuing of licenses, the site has improved, it has improved, it has not come back anymore, i don't waste time anymore , i paid online, i paid very easily, everything was fine, it was fair, i took action and paid all the fees online. i used to think that in order to get a license in the same old traditional system, i would have to do a lot of racing, but thank god, i saw that here, like the country, everything is online, and there is no need for so much paperwork and going through the sieve. i can't believe that there is such a system for this. issuance of trade licenses through the national license portal according to the law on facilitating the issuance of licenses , trade licenses occupy about 60% of the set of business licenses. a

very big thing happened at the beginning of this year, and it was due to the efforts of the ministry of hearing and the chamber of guilds and the help of unions across the country that the electronic license was granted. the head of the chamber of trades of tehran also says about the implementation of the law on facilitating the issuance of licenses: if this law is properly implemented here, the whole country will benefit from this issue. we consider this obligatory in the entire implementation of laws. 289 types of trade licenses are issued from the national license portal. as in we see the database of the national portal of business licenses. since march of last year, more than 175,000 trade licenses have been issued through this portal. there were 7,000 unions all over the country, thanks to the efforts of the ministry's chamber of deputies, their licenses were standardized, and all electronics are in the national license portal, and now electronics

are being issued. in fact, the most successful work was done by the chamber of deputies of the ministry of position. all licenses have no signature by law and are electronic signatures only. they put the seal and signature of the unions in the system, not all the new licenses are an electronic paper file if someone wants to sign under it, there is no signature. it can be seen everywhere. some unions don't issue electronics, and people come in person and sign by themselves, and you have to accept that the law says that the license is electronic and the identification is unique, and some are the same all over the country. applicants for trade union licenses are announcing despite receiving the license, but some unions have called them to attend. when going to the union, you must ask for documents, or unions that demand fees outside of what is included in the national license portal. now,

how sad is it? there are about 20 donations to an alliance it costs a ton to take a photo of those documents and the original documents for the head of the chamber of trades of tehran. demanding this fee from the unions is considered illegal and a violation. if someone forces a union , report it to someone. we don't want any union to ask you to donate 50 million tomans. we will definitely meet. we will definitely meet. applicants for trade licenses can register their report in the complaints section of this portal if they see any conditions other than those mentioned in the national portal of licenses. the new follow-up system for complaints was launched what do the complaints say to the issuing agencies, see if the conditions are clear, one, two, three, four , and there are requests from my citizens , match the request with the condition, if all the conditions are met, it should be issued, more

than 85% of trade licenses are registered and issued in 3 days. the rest of the licenses are subject to approval, the time limit for issuing each one is in the melim portal, and the licenses are clearly stated. zahra shafiei, radio broadcaster , the main topic is updating the capacities of the payment network , providing the possibility of making purchase transactions using smart mobile applications and using virtual cards instead of physical cards. with the last today's technology is under the title of amber project in the central bank of the country's banking network and payment network , which is in the process of pursuing the amber project or the smart card plan with the bank. in

the amber project, in fact, dear customers take action once to activate the installation of one of the smart programs in the field of payment and notification. it will be possible, then they will register their bank cards on this program, this will be done only once, then in every purchase transaction, similar to card purchase transactions , the transaction amount will be entered at the end of the store for carrying out the purchase transaction after actually verifying the amount by the smart mobile phone acceptor who actually puts the method card of the registered program next to the terminal. immediately , the transaction verification operation starts, both the electronic receipt on the end of store equipment and the electronic receipt on the smart application are available to the customer. a design that

was unveiled for the first time at the end of 2019. well, you clicked, well, by selecting the mobile app and the option, but it didn't work. now as managers. the central bank says that the banking network is almost preparing to implement this plan. at the moment 9 of our banks in the banking network have implemented all the technical changes necessary for the implementation of the amber project. out of our 12 payment companies, 8 payment companies have activated these capacities. this very moment i am reporting to you. about 70 thousand store terminals. in the country, it is possible to conduct non-contact transactions through mobile applications , and in fact, two smart mobile applications have been activated and are ready to serve our dear people

. more than two and a half million store ends, god willing, this service let's present to all dear people. enhancing the security of bank transactions is the most important goal of implementing the plan, and with the effect of the customer's fingerprint on the smart app, it increases considerably. paying attention to the lack of the need to be physically present during face-to-face transactions, in fact, the main risk, such as copying a card, the risk of copying a bank card is almost eliminated, with several special steps of fingerprints, in fact, a handful of intelligent security programs to a considerable extent. it increases the transaction itself from the latest security standards of the day . there are several cards on the smart app it can be used electronically and offline, and these are the main features

that make it attractive. at the same time, due to the increase in security that has happened, it is possible for people to choose tricoins of a lower amount without a card code. in fact, it can be done with just your fingerprints . our plan is to bring the capacity of the country's reception network to an acceptable level in the next two months, so that dear people can actually do business in most areas. at least centers and provinces should use this service. in the plan , it is possible to define intelligently several bank cards electronically and offline.

the garden of the iran calligraphers association is a place for the gathering of the prominent masters of the art of calligraphy on the birthday of the holy prophet of islam. in the central building of the iran calligraphers association , there is a calligraphy workshop for writing poems, hadiths and blessings on the holy prophet of islam. the presence of more than 100 people from khoshshan is a sign of respect for the birth of these loved ones on this threshold and that we see the role of the sacred art of khoshni in the revival of islamic values ​​and the interest of this the dear ones turned to the

present calligraphy workshop. with the subject of ash'ari prophetic hadiths, which are said in the prophet of islam, muhammad mustafa, may god bless him and grant him peace. here is the so-called salavat exercise, which is being implemented by the tehran municipality and iran calligraphers association. we came to this area on the occasion of the prophet's birthday, and we do mashshaqiq . calligraphers of the country gathered here and created works. so that religious concepts can be exposed to the audience in different types of calligraphy.

the role of our calligrapher women is that nowadays, in the program that was held on the occasion of the birth of the holy prophet of islam , we can see that more than half of the calligrapher population formed ron, and it is interesting to know that according to the statistics we have, now close to 61 art students, both master artists and young artists , have come together and are performing this task . salawat that this gathering was for this occasion. ali

zarif, radio journalist. they used to say that the fish is fresh whenever you catch it, what does that mean? that is, it is never too late to turn to the things we have not done, such as continuing education, creating a new job , starting exercise and diet from saturday, and in general, this reform of consumption figures and consumption management, luckily, now a small part of people consumes outside of aljovi and a little if they eat. and increase their accuracy , you can definitely return to the pattern of consumption , spend five minutes once. check all the common electrical appliances in your home, for example, lamps can be made of this it will be changed to "no" and "yes" and their consumption will be 90% less than before. part of our electricity consumption is due to the devices that are not used, i.e. in ready-to-use mode or in sleep mode, such as coffee makers, tea makers, microwave ovens, chargers, computers, tvs, and so on. these are electrical devices that consume electricity when they are off, and

they should be unplugged when we don't need them. indeed, sometimes we pay attention to the lamps in the toilet and bathroom, but you see the fan, we leave it on for hours, which mostly use much more than the lamp. if you get used to it and remove the unused electrical appliances from the electrical outlet and be very careful when buying them. in the end, you will see that not only are you doing a great favor to your pocket, but we have also taken a big step in the direction of preserving the environment and vital resources of the country. swearing shoes, consistent quality with global quality

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send the number five to 30085. it is 2 a.m. tehran time, and welcome to this news section. in the technology and innovation exhibition, scientists presented their achievements with the aim of meeting the needs of the industry. intelligent inspection lines for the pharmaceutical industry, production of propulsion and radio therapy devices are among the products that