hello mr. sadeghi , welcome to the economy table, the topic of today's program is the opportunities and challenges of developing e-commerce, and we will be at your service, dear viewers, along with the guests of the program . once finished, i invite you to watch the economy table on the news network. i told you the topic of the program, the opportunities and challenges of e-commerce development in our country, along with other countries in the world, e-commerce is growing and growing. there is, and the published statistics show

that in the first five months of this year compared to the same period last year, good numbers were achieved in this growth and development. let's look at this chart. this chart shows the value of e-commerce transactions, which is actually a comparison between the first five months of 140d and the same period last year. in the first five months of 1402, the value of e-commerce transactions was 118 thousand billion tomans, but in the first five months of 1403, this figure reached 1679 thousand billion tomans . what does this mean in the sense that in the first five months of 1403, trade electronics, the value of

e-commerce transactions is about 50% compared to the same period last year. has increased we have another chart to see. in this chart , you can see the number of exported items in a comparative form. in the first five months of the year 1402, 33395 items were issued. this number reaches 4 in the first five months of 1403. compared to the same period of the previous year, there has been an increase of about 20%. let's see a report , we will come back and talk more about this. along with the development of digital technologies, different countries are looking for the growth of e-commerce. for example. in china, a quarter of transactions

are done electronically. with 60 countries in the world currently, it is directly working , cooperating, or in turkey last year , 78 billion dollars were exchanged in the platform of e-commerce. in iran, e-commerce has had a positive trend over the past years, and statistics show that this year it has grown by 4 billion dollars compared to last year. 1400, 1401 and 1402, the volume of our e-commerce transactions has increased from 100 to 320. however, there are also obstacles in front of e-commerce. in iran , our small and medium businesses could not be present as they should. because of the problems that include now there is their marketing. discussions. consultation and cooperation and

negotiation with foreign platforms are similar. these discussions impose very high costs on them . now we have to see what plan the officials of the e-commerce field have to remove the obstacles? mohammad allah yari, radio and television news agency. you are the viewer of the economy desk. i would like to introduce the guests of the program to you. in our studio, mr. amin kolahdozan, head of the development center. e-commerce is also present, mr. behnam nikmanesh, deputy of inspection and supervision of iran chamber of guilds, mr. kolah dozan, let us be at your service first. dear viewers, at the beginning of the program , you explain how the developments in e-commerce and digital economy in recent years have actually happened. thank you very much. i also say hello to you. and dear viewers.

as you mentioned , we have seen and experienced the trend in the last few years, especially the very good growth in iran. last year , i.e. 1402, we experienced a growth of 74 days , which amounted to 320 thousand billion tomans, the turnover of e-commerce companies, and this year, a growth of 5 the first month of the year shows that this year too, god willing, we will witness the same growth, the trend will continue and maybe this growth will increase as well as the number of companies that are active in this field. they do, and now it has a very good growth. in the last two or three years, we have seen about 20, 205 growth in these companies every year, in terms of the number and the number

of transactions created by people in the field of e-commerce. purchases that are made through the internet, through the website and through various applications, we are also witnessing a growth. there are those who work well, but under the supervision of the ministry they don't work, and in terms of the number and volume of their turnover, these are usually much smaller companies, so what is the growth compared to the previous year?

let me tell you that we had a growth of nearly 21 compared to last year, five months of 1403 compared to 5 months of 1400 and 2, that is, if we want to compare the number of companies in 1402 with our year of 1401, from the number of 141 thousand companies. at the end of 1402, we reached 210,000 companies at the end of 1402, and now that i am talking, 250,000 companies have this product. there are now this symbol that you are talking about , what are the terms of issuing it now and a series of challenges. it is in this area that i want to enter more, what is the order now, what are the conditions for its issuance, what are the tasks that need to be done

? enable their online payment. most of the businesses that we work with are mainly trade-related businesses. of course , there are a number of businesses, such as those in the field they work under the supervision of the central bank of the health sector, under the supervision of the ministry of health and other sectors, but mainly, most of these businesses are trade union businesses, which naturally carry out their own activities under the supervision of the trade union law. before they apply for the issuance of this symbol, they must

have a license for their activities from the relevant institution. this area too there are many things that are bought now it is not delivered and there are various cases. first of all , what is the most common complaint in this field, and after that, let's go back to this symbol in the name of allah, the most merciful , the most merciful. greetings and courtesy to your excellency and the viewers of my program . the trade union law of the chamber of reforms of iran in 2016, with the executive regulations of article 87 of the trade union law, established a union called the cyberspace business union

. the negative economic aspect of virtual space business has started to be issued in this area the business license begins to identify people who may not have a business license in the past and are actually working with only one, the trade union law requires that this business license be issued by this trade union. currently , alhamdulillah, with the presence of mr. mr. mr. kaladozan, who is the director of e-commerce development of the ministry, they have very good interactions with the iran chamber of guilds and our virtual space business union. in terms of growth, we want to say that in the last 2 years, that is, from 1341 to 401

onwards, that is, 4002 and 403, these 56 months, our growth trend issuing our business license according to the law on facilitating the issuance of licenses, and i would like to invite you to our presence because of the good interactions we had with the ministry of industry, civilization and trade . doing a very good identification and compared to the previous years, we had maybe a 40% increase in the issuance of business licenses in the last two years compared to the previous years. 75% of these activists , dear mr. azaribaghai, 75% of them are explanations, 25% of these activists. we are also providing services from these people who got a license and have virtual space in their field of business they are active in our tehran province, 49

and 51 of them are in other provinces. i wanted to give a little insight into which area and where these people are based in the discussion of handling the complaint of this union itself and the inspection of our guild chamber. thanks to your presence , they are doing a very good job in this field. we have received a lot of complaints this year . the frequency is mostly related to the failure to provide goods and services on time . i will deliver it within 24 hours, but unfortunately there is a bit of it condensation of my offer will be faced by your presence, this will cause consumer dissatisfaction.

a series of problems that we currently have in cyberspace is that many people may not come to the issue of a business license with a website, for example, a carpet for sale . they don't say what the dimensions of this carpet are , for example, they take a 9-meter carpet for the money they are paying, then when they deliver a 6-meter carpet or carpet, this causes dissatisfaction, that is what they advertise, and i am pleased to meet you. or, for example , they bring a gender with a brand a and then i force them they sell delivery with the brand, because of this issue , this person is unhappy. those complaints that

the union members who are in the cyberspace business have business licenses from the union, both the inspection of the trades chamber and the trade union of our cyberspace will quickly identify them. the complaint is being investigated, the right is being vindicated , but unfortunately, there are a number of sites that may not even have received this material, but our dear people , our dear consumers, should know that today they can buy from tradesmen who have a license to acquire cyberspace business. we should be invited to your presence even yesterday, in the meeting we had at the prosecutor's office , one of the problems that he is aware of now is when it comes to transportation of basic household items

. there are a lot of tenants . unfortunately, unfortunately, we currently have a series of unknown people. different people are doing a promotion for themselves . my request from this forum is that if they sign a contract with people. they want to make an advertisement to provide services for people who have a business license, this contract should be concluded and this advertisement in business companies. and the work of virtual space is wide. your presence should be advertised so that people know that these people must have a business license. unfortunately, some of them do not have a business license. now the one who has a business license came and was complained about. actually, how much time does it take to deal with this, i.e. how long do you take care of it, how long will it arrive at our office

in the shortest possible time? maybe we will carry out this investigation. currently, the number of inspections that have been carried out in these 5 months of this year is 5546. the number of inspections that have been carried out, out of the number of inspections that have been carried out, 204 violations have been confirmed and have been submitted to organizations such as the government inspection organization and other judicial authorities. we had less than 3 hours and three hours a day that the investigation was carried out, depending on the type of request for your presence, there is a complaint and the investigation process, but in our shortest time , in the end, the right should be vindicated within a week

and these complaints should be dealt with. and that a person who is happy to meet you is wrong. legal with it we have completed a complaint that we had for 5 months this year. we have received 3,598 complaints. dear mr. hazariba , more than 2,500 of these cases have been closed and led to a peace settlement . attracted from the legal aspect and the general aspect of the violation. fat has also been dealt with for his own punishment. nearly a thousand items are under review. i want to say that out of these 3,000 cases, we have tried to close 2,500 of them in the last five months , that is, to bring the cases to your presence for determination. i wanted to say this now i have a request from your excellency

that in order to deal decisively with a series of violators in this field and abuses, dear mr. azaribaghai, all the agencies involved should have synergy and cooperation. they have a very good relationship and this synergy should take place one at a time. now, where do you think that there is no cooperation, not cooperation, all the loved ones from the police, fata, from the police. dear mr. ezani from the police, because only the union alone cannot come up with an executive guarantee in your presence. have it well. all these devices must have a synergy with each other so that we can have a decisive action against the violators . yes, we

are in contact with mr. mehdi omidre, the spokesman of iran chamber of commerce and industry, and we want to talk to him. in addition , i would like to thank you, mr. omidred, have you actually heard the numbers and figures about the increase in e-commerce , how much do you think this increase could be, and is it actually the maximum or could it be more, and there are challenges in this what is the domain? courtesy and respect for your service and your dear colleagues , as well as dear viewers and beginners and two dear guests in this field, to mr. i think that with the statistics we have, compared to many developing countries, we have low statistics in the digital economy. see, in the dynamics of the electronic economy, or so-called electronic commerce and the digital economy, one of the most influential factors is the government's policies.

for example, if i tell you to look for a suitable infrastructure, so that we have a basic internet, which is one of the most obvious needs, then you yourself know the conditions. you see the discussion of filtering in the country, which i don't talk about at all. one of the big problems that has caused our digital economy to be a little more affected in the process of its decline is the obvious decisions and pastoral policies that are better called creation. can you give an example of the good things that we unfortunately have in the public sector and suddenly the next day something happens that makes all electronic businesses a headache and a challenge?

why don't they involve us in their policies in the policy department for the development of stain trade, even in the ministry of tradition, why foreign and international markets why should we ignore it, why does the government withdraw itself from privacy and data protection ? see, these are policies that we need to support in the public sector . you see, unfortunately , we have a situation in the market now, these systems have become so many in the business field, and sometimes some of them are half-abandoned. a

person who wants to work in a non-virtual field or in a physical and real field should only have a team. let me get this information for the system and monitoring let me tell you one more thing about mr. clado . why, friends, in the field of this material, anyone can easily go and get this material without a business license, that is, instead of going to the field of the rules of the safi system, i will get a business license and have an id to express my activity. i can easily acquire this product without a license. i will create a website and start working. then, when problems arise , go to someone who does not know where he is. or, for example, let's see if you want to get the answer here, then we will raise the issues again, and we will be at your service, mr. kladozan. mr. omidred raised some issues that

this growth is insufficient at all, the obvious decisions of the infrastructural discussion , the need for government support, please explain these, with my other questions, i am very grateful to mr. omidred , the points you point out are very, very correct points, we also agree on most of these things, except for the angle. i want to share the view with your friends and viewers and look at it from this point of view that contrary to what was said, the current situation of iran is not a bad place in the field of e-commerce. i will give you some statistics. in order to be able to compare in terms of when we want to compare between countries, when we convert the number to dollars as a common width that can be compared, now it is 320 hemta that i offered. at the end of 1402, the turnover of your service is almost 60 billion dollars in e-commerce turnover in your region, for example

, look at the uae in 2023 , its e-commerce turnover was 7.5 billion dollars, qatar was 4.5 billion dollars, and saudi arabia was 12.5 billion dollars. the only country in the region that was higher than us was turkey , it was about 80 billion dollars, but it was much higher, of course 20 billion yes distance. for this reason, i agree that we have a lot of unfinished business, that is, we have a lot of undone actions that we have started the major part of, that is, now a very accelerated path that in the last two years, you can see the results of the actions that have been done, but as i mentioned mr. omidred's comments , we agree on several issues, such as the government system should be a facilitator, not a creation tool to make a decision, and

do a series of things in the form of circulars or announcements and the like. give this path in the last two years really it has been amended to a great extent. it means that we had very good laws in this discussion , the laws of consolation, the issuing of licenses, the laws of my service to you, the regulations related to the notification of circulars, and the fact that we tried to fill the role of organizations , that is, when we have we are talking about a population of 240,000 businesses. it is natural that the government is not going to come in and organize these by itself . there are very, very excellent structures in the world, which also exist in iran. trade unions between and alongside our so-called government supervision we call it self-regulation, which means that the union itself becomes responsible and takes charge of supervision

and so on. i am very much in harmony with the chamber of guilds and the union, but as i said at the beginning, some of these businesses are not supposed to get a license from the union at all, they get their license from the central bank , they get their license from the ministry of health, they get their license from the ministry of labor. yes, but the main part that should come from the sna chamber should be through the unions, this coordination has been formed and we are doing our work jointly in different departments. you mentioned the complaint of the people, well, in addition to the mechanism that exists in the union itself or in the supervisory structures such as the consumer protection organization , the structure of this symbol itself also

has a structure for dealing with consumer and people's complaints. we investigate people's complaints, that is, people make purchases on a website, encounter problems, such as the problems mentioned above, and announce their complaints. if the business does not resolve this complaint within 5 days, its portal will be suspended. or this item must either satisfy the consumer or he should argue that it is not the right of the consumer that it is handled there and the work is done. we now handle an average of 1,000 complaints per month, apart from the trouble we give to our friends in the room, and approximately 8,000 are monitored on this site per month. it is happening. this is a very important number. nearly 30 regulatory bodies

conduct monitoring in various issues through the electronic commerce development center. it works that if you put your scientific license instead of your license , space will be created for you and you can work. do it is true that we have to make the processes easier in the field of business, but at least we should go in a direction where people say that they operate in large systems, in fact, in a country where the least thing expected from the ministry is that they have a command and control. i

think that mr. azrio. we should go in the direction of facilitating by being able to work in the field of virtual and real business, but on the other hand, if someone violates the virtual space or the website he is violating, he should be dealt with severely and this space should be suitable. let's take these materials and actually go to the direction where our sir is easily beside we are you , we will provide you with the platform for business, but if you step beyond those rules and regulations , i hope you will be dealt with. the tact that is in this new government and the space to use the private sector and look at the market complex and the activists of the economic field, we can play a greater role in economic activities . we are saying goodbye . i am very happy. thank you. yes, mr. nikmanesh . there have been cases that we have actually received

, but we currently have a regulation for issuing a license to acquire a virtual space. article 87 of the trade union law, yes, and we follow a set of regulations, considering that you have a teacher, dear friend , the development of this business towards the modernization of its technology is changing and evolving every day . this is what is needed. that we have our regulations or the same laws, such as the e-commerce development law, and yes, and the executive orders at the speed that this business is doing, these laws should also be with the same