ah-ah-ahh ♪ ♪ all made for love we were made to love i was in here for you we were made to love ♪ ♪ we were made to love you was in for me too we were made to love we were made to love ♪ ♪ i was in here for you you was in for me too i was in here for you ♪ ♪ oh you was in for me too oh ♪

oh ♪ [ cheers and applause ] >> jimmy: john legend, his new cd, "love in the." >> jimmy: i want to thank vin diesel, zachary maxwell. apologies to matt damon, we ran out of time. tomorrow night -- bill hader, richard simmons and music from alpine. thank you for joining us, "nightline" is next. good night.

and it's not in your new home. how you can end up battling with movers who have their hands on everything you own. this family thought they were on a road to a new life, until their moving company upped the bill by thousands and seemingly held their stuff hostage. we go undercover on a mission to get it back and deliver the goods. and happy anniversary to the lava lamp. thanks to this wacky inventor and his recipe for psychedelic success, we're lighting it up with some heavy history. keep it right here, america, "nightline" is back in just 60 americs. "nightli

from new york city, this is "nightline" with dan abrams. there is breaking news, and for that we go to the abc news desk. >> thank you, dan. i'm alex perez here in chicago, where we are following breaking news out of ohio, where cleveland kidnapper ariel castro was found dead in his cell after an apparent suicide. ariel castro, considered perhaps one of the most evil men in america, was serving a life sentence plus 1,000 years. he was being held in protective custody with guards checking on him every 30 minutes. he had been described by prison officials as calm and cooperative upon his arrival. one month and one day later, late tuesday night, a prison spokesman says ariel castro was found hanging in his cell. medics tried to revive him with cpr and rushed him to the state hospital, where he was later pronounced dead. at his sentencing one of his victims had a chance to confront her tormentor in a packed cleveland courtroom.

>> i will always remember all that happened. but you will burn in hell for eternity. from this moment on -- >> reporter: knight said she's no longer afraid of ariel castro. >> as you think about 11 years. what does god think of you hypocritically going to church every sunday, coming home to torture us? the death penalty will be so much easier. you don't deserve that. you deserve to spend life in prison. i can forgive you, but i'll never forget. >> reporter: this was the last time we heard from castro, who pleaded guilty to 937 counts to avoid the death penalty for kidnapping, rape, and assault.

michelle knight was 21 years old when castro lured her in with promises of a puppy for her son. amanda berry, 16 when she was abducted. now she's 27. gina dejesus just 14 when the ordeal began, now 23. the horrors surrounding this case reached yet a new level when he appeared to defend his actions. >> i just want to clear the record that i am not a monster. i did not prey on these women. i just acted on my sexual instincts because of my sexual addicti addiction. and god as my witness, i never beat these women that they're trying to say that i did. i never tortured them. >> we reached out to castro's family, his attorneys, and the victims tonight. we did hear back from gina dejesus's brother ricky, who tells us the victims tonight are still doing okay. dan? if you've ever had an airline lose your luggage, you know what that sense of panic can feel like.

now what if it's all of your life's belongings that are packed? baby pictures to clothes to furniture. in the hands of a moving company holding your property and demanding more money. earlier this summer, we met one family who said their movers did just that. so we joined them on their quest to reclaim their worldly possessions. abc's nick watt went undercover for our series "nightline on the lookout." >> now you're rolling. >> hi. we are ready for delivery. >> these are probably clothes. >> reporter: it's sunrise in phoenix, arizona, and an undercover operation is in the works. >> i think we should remember that he's not suspecting. >> reporter: and there's backup outside. >> i've got an unmarked state pickup. i'll give you a yell when he shows up. >> reporter: joanne and brian ramel are on edge, awaiting the the arrival of a moving truck, loaded with their worldly possessions. >> anxiously looking through the blinds. >> yeah. >> i'll just be sitting here, or should i go with you? >> reporter: they enlisted the help of the law.

this man here, that's j.j.stroh, an agent for the arizona department of weights and measures. they get called a lot by people with moving problems. >> you look like the friend who is here to help them move. >> reporter: they tipped off the lookout. >> ah, here they are, the unmarked truck. >> reporter: this is the story of a family who found themselves locked in a battle with their moving company. and they are pulling out the stops. the ramels and their four kids just moved down here to the grand canyon state. all the way from maine. they drove themselves clean across the country and hired a moving company that online looked pretty good. to shlep all of their stuff. but there's a problem, a potentially very big problem. >> i am not entirely sure that we'll get back our household goods. the baby pictures, the computers, the little handmade doll clothes that my mother just sent to my daughter, my wedding dress.

>> reporter: joanna was in charge of the move and she did what most people do. >> there was a website for a moving company. >> reporter: sure enough, neighbors moving in storage looks great, big shiny trucks and happy, happy families. joanna, who claims she is very good at math, calculated how many boxes she would need, called them up, they hammered up a quote. 8,000 pounds of stuff maine to arizona, that would cost around $5,000. >> they said 8,000 pounds, in all of my years of experience, you will be fine at 8,000 pounds. >> reporter: the moving companies give estimates over the phone all the time. they're usually pretty good at it. they're usually within 200 pounds of the right weight. except sometimes this happens. >> a different company showed up. it was a company from new jersey. it was called moving express & storage. >> reporter: you see, the company joanna contacted doesn't actually move anything. they're just a website that sells your job to other moving companies.

it says so in the very small, small print here on the ramelss contract. in this case, it was moving express out of new jersey. >> in the very beginning, he pulled out all of these papers, oh, and you need to initial here and initial here. there wasn't a lot written on the contract. i asked, you know, about the weight. oh, yeah, we'll do all that at the end. >> reporter: moving express greatly increased their weight estimate from 8,000 pounds to 13,500 pounds on the contract after they loaded it up. then according to the ramels the mover verbally told them the move was actually 16,000 pounds. that's like saying no, no, this doesn't weigh as much as one elephant, this weighs as much as two elephants. >> okay, i can understand it was maybe a little more, but double it? >> reporter: oh, and the movers said the extra elephant meant the ramels owed them another $4,300. >> joanna was crying. she said where's the other money going to come from? >> reporter: the ramels said

they asked for the truck to be weighed, which is their legal right. there's even a 24-hour weigh station just down the road. they claim moving express refused, instead handing them this form waiving their right to a weigh. the ramels did not sign it. the truck loaded with their life possessions left bound for arizona. or so they thought. >> they were holding my items hostage, and i just didn't get that at the time. >> reporter: the ramels packed up their minivan, some clothes, a few toys for the kids, and set out on their 3,000-mile drive to arizona and a new life. >> we're looking for nevada, idaho, wyoming. >> reporter: from the road they called moving express and say they again asked for their stuff to be weighed. >> i said when i get there i want a weight. "it ain't going to happen, lady." and then he lowered the boom. i said, well, where's my stuff now? "it's here in storage in new jersey." >> reporter: they always spoke

with that guy named james. >> why isn't it on the road? "well, don't feel like i can release it." >> there's the arizona sign. >> "we don't feel like sending it all the way to arizona if you don't have the money." i was like, he's got my stuff. he's not planning on giving it to me. >> reporter: but what these movers didn't realize is that we were already on their tail. soon spencer, our producer, was staking out moving express. this is their office in new jersey. >> this is the hole i cut to point the camera through. >> reporter: and there he is, moshe game, the boss and owner of moving express, the company the ramels say was holding their stuff hostage. and wouldn't you know it? the previous tenant here was another moving company, at least until the department of transportation revoked its license. the co-owner of that company, a

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for the ramel family it was time to make a cross-country move, everything they owned boxed up. but then they say their moving company tried to turn signed, sealed, delivered into extra cash on delivery. we were there when the cameras

rolling when the truck finally arrived. and you'll never guess what we found. once again, here's abc's nick watt. >> reporter: the ramel family is moving from maine to arizona, but there's a problem. the movers are now demanding an extra 4,300 bucks the ramels claim they do not owe. and the ramels say their stuff is being held. eventually, they caved. >> i said we have the money. >> reporter: but they actually didn't intend to pay moving express any extra money, only what they owed them. bringing their stuff to their house in arizona that morning, would the moving express truck actually show up with their stuff? we have their place seriously wired, cameras hidden in moving boxes, tucked above the garage door, masquerading as security cameras in the corners of rooms and in those eyeglasses i'm wearing. i'm in disguise, by the way. >> so not me. >> reporter: outside the law lies in wait.

>> what we've got is the moving company has told the family one price. now the price has doubled. >> reporter: the retired new york city cop j.j.stroh moved down here to take it easy. >> this is not "let's make a deal." the law's the law's the law. >> reporter: finally, the truck pulls in. >> ah, here they are. i see an unmarked truck. >> j.j. from weights and measures. they just showed up. [ doorbell ] >> i'm going to have to collect a check before i start to deliver. >> i want to talk to you first, come on. >> reporter: but wait a minute. who's this guy? he's not the man they met in maine, the one who drove off with all their belongings. >> are you in any way affiliated with a group out of new jersey? >> no, i'm a contractor. >> moshe? >> i think moshe is the owner. >> he's a good dude. >> reporter: this man says his

name is jay hart, hired by moving express for this job. and he excuses himself to call mr. garmay. >> hey. >> out of your control. >> it doesn't matter what moshe says week, going to go to the weigh station. we're going to have a weigh. >> i'll have to put it in storage until you guys figure it out. >> reporter: did you hear that? okay. by law if jay hart takes their stuff away right now the ramels can press theft charges. j.j.stroh sees him strapping the truck back up as if to leave. >> he's retying everything. now the threats start over. if you don't give us the money we're leaving with your stuff. >> reporter: stroh takes this as his cue to move in. >> good morning, sir. >> what's up, buddy? >> i'm from the department of weights and measures for the state. i understand there's a dispute. >> yeah. >> i don't care about the weight, i'm a contractor. you know what i mean? >> i need to see your driver's license. >> reporter: but jay hawk's day was about to get a whole lot worse.

j.j.stroh has called in the local cops. >> i smell alcohol. >> yes, sir, i had a couple coronas and some -- >> is there alcohol in the cab? >> reporter: hart blows a .01. so no dui. and then the cops inspect his tires. >> he's missing one of the tires. >> he's missing one entirely. he's got all the treads hanging out here. he's got a hole in that one. which puts him out of service, you can't have that on a tire. he's going to be shut down. >> reporter: this is the man left in charge of bringing the ramels' prize possessions across the country. hardly the shiny truck on that website joanna ramel first clicked onto looking for some reliable movers. turns out jay hart doesn't even have a valid driver's license. >> that's a suspended license. >> that's it? >> that's it. >> that's the only thing you've got? >> that's what he's telling me. >> reporter: later the police told us they found marijuana in

the cab and this half-drunk liquor bottle behind the driver's seat. but it was the suspended license that got him arrested. meanwhile, joanna ramel had actually managed to get the owner of moving express, moshe garmay, on the phone. the man who was still demanding 4,300 bucks. >> if i really weigh 16,000 pounds like james is adamant that i do, then we'll pay you. if i weigh 8,000 pounds then you already have the money. >> reporter: so we set off to the weight station. we waited with bated breath, what would their stuff weigh? would it be closer to the 8,000-pound original estimate or the 16,000 pounds the family says mr. garmay's guys are claiming? >> it's 10,120 pounds. >> yep. >> they were saying it's 16,000 pounds. it was 10,120. >> reporter: even though their weight was more than the original estimate, j.j.stroh deemed the ramel family did not

owe an additional 4,300 bucks. >> i would like to say the righteous are delivered out of trouble and the wicked walk right into it. >> reporter: now our search is on for the alleged mr. big. we decided to hit the road to jersey. >> is moshe garmay around? moses garmay? >> reporter: seems like moving express is one truck, a handful of guys, and a shabby warehouse. >> i have the contract. >> okay. >> reporter: so that might refresh your memory. they were given an estimate of 8,000 pounds. >> okay. >> reporter: your driver showed up and said 16,000 pounds. and then he refused to weigh the load. >> all right. >> reporter: and then -- >> look what happened. >> reporter: we speak to mr. garmay for the next 45 minutes during which he evades my questions, ducking and weaving like a championship boxer. >> wait. let's just talk. >> reporter: mr. garmay provides a blueprint for his defense within the first 30 seconds. >> this lady, it was no weight

over there. some place did not have weight. >> reporter: there are, in fact, seven weigh stations in maine. >> if i weighed the truck, she is not going to believe me. my guys think -- >> why didn't your guy weigh it? >> she don't want to weigh it. >> yes, she did. >> no, i'm telling you. >> reporter: that's not how joanna rammell remembers it. again, here's what she told mr. garmay on the phone that day. >> hi, moshe. here's the deal. i tried to get james to weigh the truck several times and he refused. >> she lied to you. she lied to you. >> are you telling me the truth? >> reporter: mr. garmay is not backing down. >> i lost money over there. >> either you guys are inefficient, you're bad at math, or you're trying to rip people off. >> i'm not trying to rip anybody off. >> listen, you say you're an honest man? >> i'm trying to be honest man. hard to be hans but -- >> is it hard? >> no, it's not hard.

i mean, you know, listen, some customers take advantage of you. >> you think that mrs. rammell is taking advantage of you? >> of course. that's why she not pay me. that's the reason i'm going to sue her. >> okay. thanks for your time. after we contacted the department of transportation about our story, they wanted to be sure that we knew they would be looking into moving express. and to date, mr. garmay has not filed suit. in the meantime, the rammells are savoring a hard-earned victory. they outplayed mr. garmay, saved their cash, and most importantly got their stuff back. i'm nick watt for "nightline" in phoenix, arizona. >> we'll be right back. [ sally ] my antidepressant worked hard to help with my depression. but sometimes, i still struggled to get going, even get through the day. so i was honest with my doctor. i told her i'd been feeling stuck for a long time. she said that for some people, an antidepressant alone only helps so much and suggested we add abilify (aripiprazole).

she said that by taking both, some people had symptom improvement as early as 1 to 2 weeks. i wish i'd talked to my doctor sooner. [ female announcer ] abilify is not for everyone. call your doctor if your depression worsens or you have unusual changes in behavior, or thoughts of suicide. antidepressants can increase these in children, teens and young adults. elderly dementia patients taking abilify have an increased risk of death or stroke. call your doctor if you have high fever, stiff muscles and confusion to address a possible life-threatening condition. or if you have uncontrollable muscle movements, as these could become permanent. high blood sugar has been reported with abilify and medicines like it and in extreme cases can lead to coma or death. other risks include increased cholesterol, weight gain, decreases in white blood cells, which can be serious, dizziness on standing, seizures, trouble swallowing, and impaired judgment or motor skills. [ sally ] since adding abilify, i feel better. abilify and my antidepressant make a pretty good team. [ female announcer ] ask your doctor about a free trial of abilify and go to addabilify.com.

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