we have people that are new homeowners and maybe they didn't like the refrigerator that they've inherited. it might be a little scary, so we'll help them out with that. or if they want to upgrade, great. or let's say they're trying to flip the house and they just want it to look great, but, you know, not spend a ton of money. we're the place. >> you guys have a big event coming up this fall. >> yes. >> tell us about it. >> we want to do it in the fall because it's interesting how often people wait till the week of thanksgiving, right? i know they're busy. you know, school starts. but we really encourage people, once you get those kids in school and you got the routine going and you think you're gonna be hosting any holiday thing, you want to start early because the popular items, believe it or not, do sell out. ♪ ♪ >> kris, we are here in your hayward store. >> yeah. >> for some of the folks who haven't been out here, what -- i mean, you got a little bit of everything here, right? >> we do. well, the building is unique.

the showroom used to end right here, and so the front part was -- that was the showroom, and the rest of it was a warehouse. and we actually -- this was our warehouse back here. >> and then over here on our right and left. >> yeah, home on the range, okay? we have so many ranges. so, people will ask -- we were talking about built-in appliances earlier. so, this is like a slide-in range. notice how it has unfinished sides. it actually sits up on a countertop. then there's something called a free-standing range that has all the controls back here. >> oh! >> it has finished sides. here we're getting into the free-standing products of the ranges. these are otrs, or they're known as over-the-range microhoods. so, you can get that microwave up off the counter. >> uh-huh. >> so, it's not only a microwave, but it's a hood, as well, and a nice cooking light for your cooking surface down here. we've got a whole nother building next door that has our mattresses, all our refrigeration, built-in refrigeration, free-standing refrigeration. it takes up a lot of room. and all our laundry equipment is next door. >> and now we've got the mattresses here, right? >> that's right -- land of mattresses. isn't that weird, an appliance store with mattresses? but we've found that a lot of

people, when they come in to buy appliance packages, a lot of people are moving into a new home or they're just updating everything in their house. and, yes, we carry mattresses. we've got serta. we've got simmons. we have tempur-pedic. and we have guaranteed low pricing on this product, as well. >> ahh. >> need a new mattress? how old is your mattress, by the way? >> i do, actually. [ laughs ] >> yeah. how did you sleep last night? >> [ laughs ] depends. [ both laugh ] >> you can learn more about airport home appliance & mattress by visiting airportappliance.com. coming up, a south bay college helping kids reach their fullest potential. >> he struts. he's just so confident about himself.

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>> i love the college of adaptive arts. >> i love caa. >> it helps me to express myself. >> this is the best school ever. >> the college of adaptive arts started in july of 2009. we always said we wanted to begin a college for adults to have that experience to go to college just like they see their peers and their brothers and sisters. they just never really thought about going to a college, and so we wanted to provide an equitable collegiate experience for those adults through the medium of the arts. >> when de and i met, she was looking for a director for a children's theater troupe, and she had a special-ed background. and then i have the other side, the theater and the performance background, and i was getting into using it for special-needs education. and our birthdays are a day apart. we're both, like, the same person. [ laughs ] we really are, just flipped.

and we live close together, and we just have been soul sisters ever since. >> this is the place where you can call your second home and have it be a lifelong learning institution, an institution of higher education. >> college of adaptive arts is one of the best colleges i've been to because not only do i have a learning disability, but at 16, i was diagnosed with melanoma skin cancer. they just treated me like a normal student who maybe learned, you know, a different way than the other kids. >> we are an institution of higher education. we're not a day program. we're not warehousing. we're educating them in an articulated way and providing them with an equitable collegiate experience that happens to be lifelong. >> if it wasn't for them, i probably would still be at home, still be doing nothing, and probably would have done something i would have regretted

to myself. so, it's thanks to them that i actually have -- you know, i still am working on my courage and being able to feel like i do have something to offer the world. >> starting something new like the college of adaptive arts is -- it happens incrementally because when we first started in a little dance studio, doing dance classes and film classes and art classes on a folding table with a crew of three, you know, and my wonderful daughter at the front desk signing people in -- it was a little family affair, you know, but we had a vision that came from the families. >> we have seven schools at our college. we have music, theater. we have communications, health and wellness, television and film, fine arts, and dance. >> i was teaching at the saratoga school of dance. and what happened was a lady, my friend jen, she approached me.

she says, "isabella, would ever be interested in teaching people with special abilities? would you ever do that?" i said, "absolutely." so, i went to one meeting. and in that meeting, in that class, i had tears in my eyes because the students -- they gave off such an energy, such a divine energy like they totally loved it and they wanted more of it that i couldn't hold back. and i just -- it almost felt like a pulling, like somebody was just pulling you in. and it was -- it's like love at first sight. i just had to continue. and the college has been awesome. you know, i love my students. they've helped me, you know, and i feel like i've grown as a dance artist, as a choreographer. and i'm just -- i'm blessed to be here. i say that a lot, but it's true. [ laughs ] >> well, what can i tell you about david? the thing that comes to mind -- when he was born 34 years ago, i remember clearly the doctor

saying, "i don't know how to put it other than to say basically you have a vegetable in yours hands." after two semesters, we saw such a huge change in david. >> i can do this! >> i can do this! >> his confidence level just soared. i mean, it just soared. my husband refers to it -- "he struts." [ laughs ] he struts. he's just so confident about himself. he's in a place that's not only safe, but they believe in him. and what i've seen with david throughout the years is that if he feels you have no confidence in what he can do, that's exactly what he produces -- nothing. but if he's in an environment where he feels that you believe in him, he just soars. >> a lot of our students have received messages that they don't really belong in the educational system proper that exists, the prevalent type of class that you would walk into. and so just the fact that they could come to college and get a diploma is a different concept for the students and some of the

families, as well. >> they want to show that they want to be successful contributing citizens, and the arts gives them that outlet to show their true capabilities and passions and contributions. >> our students carry a message out to the community that your uniqueness is what makes you successful, your uniqueness is what makes you stand apart. and in today's society, so often people are trying to be like everybody else. and it's a beautiful message to get. >> there's so much to explore in the bay area, so we'll be back with more stories to share. in the meantime, we want to hear from you, so send us your favorite stories, pictures, videos, and places in the bay area. visit us online, join us on facebook, and follow us on twitter. all of this fun driven by your northern california honda dealers. >> for more information on the vehicle featured in this episode, visit norcalhondadealers.com. ♪

♪ ♪ ♪ hi! leaving a career to follow a calling takes courage. a personalized financial strategy can give you confidence to take the next step. hi guys! aw yeah! see how access to j.p. morgan investment expertise can help you. chase. make more of what's yours.

agreed to talk because she wants to help others. but because of the risk of going public we agreed not to show her face and someone else is speaking the exact words she said. we're okay? she tells us after she went online, isis recruiters immediately began bombarding her

with more than 8,000 exchanges on social media sites and encrypted apps. the recruiters have a special approach for girls. starting with friendly conversations about growing up, happiness. she shares some typical teenage complaints about her parents. >> all of it was childish in a way, yeah. >> the recruiters sense an opening. moving in to distance her from her family. they say she must feel alone and like no one understands her. >> the way they phrased things made it feel like we didn't belong here. like, "they're not like you. they're americans and you're not." >> for months, she will spend more and more time on the phone and her computer with her new isis friends. they reinforce her idealism with videos like these. isis fighters giving out cotton candy, they have kittens with their guns. patiently immersing her in the fiction of an isis utopia, where everyone seems to be helping

each other. >> kids were, like, laughing and smiling and, like, having a really good time. and people praying and just really living life. >> the young girl's parents have no idea that their daughter is online with isis recruiters, nor that she's about to cross a threshold. the recruiters tell her, "come and be with us." they tell her girls like her don't even need to bring soap or shampoo, there's plenty there. and look who's waiting to welcome them. passionate, devoted men, ready to fall in love for life. did you think you were going to marry some of their soldiers? >> maybe, yeah. >> but we wondered, how could this smart girl not know about the real videos of the real isis? where independent women are treated brutally and beaten? she tries to explain to me that kids of her generation are constantly steeped in so much conflicting information online they don't really question whether an enticing picture is true.

>> they desensitized us in a way. >> like a brainwashing? >> yes, it's almost like being held captive. >> so, one day, the teenager sneaks off to the airport and the unknown. she's following instructions from her isis travel agent. she buys a plane ticket to a country in europe, then a connecting flight to the syrian border. she's told by recruiters which bus will take her across the border and she has a telephone number to call on arrival. but back at home at 10:00 a.m., one phone call from that daughter's school changes everything. the father is told, she is not in class. he begins a frantic search. he also learns of a tweet in which his daughter asks for prayers for her. >> i discovered that her passport is gone. >> he logs into their shared phone account and sees she dialed a taxi, finds the driver, who says he took her to the airport. we're not showing you the real one. but which plane? when he tries to text her,

there's only silence. >> i turned my phone off. just didn't want to see their phone calls, their messages or anything. >> were you aching that you might never see your family again? >> yes, but at the same time, they said, it's worth it, it's okay, you're going to end up in heaven, you're fine. >> ladies and gentlemen, we do appreciate your attention to safety, flight attendants will now be coming through the aisles making their final safety checks. >> the plane is taking off, as the frantic father calls everyone he can think of. >> yeah, i really cried at that parking lot. i just feel there is something unusual, something scary is about to happen. and i just feel helpless. >> he also manages to reach out to the fbi. and just in the nick of time, when the plane lands in europe, agents deploy to the gate and intercept that girl about to enter a kind of hell.

when she came back home, she was put in a juvenile program that included therapy. and now, she's back in school, horrified that she was ever so naive. >> i find myself thinking about it sometimes. like, you changed your whole life in a matter of months because someone told you you're going to heaven. that sounds crazy to me. heaven. in the video online, when this is the truth of the wreckage where isis once ruled. we traveled to the middle east to talk to two isis women who were among the few who managed to get out. this one, a former commander in isis' all-female morality police force. the kind of woman who might have been waiting for that american teenager if she'd made it. the woman who fled says that teenager would have been trapped. >> we take everything from them. all their smartphones. they should not now communicate or talk or give information to anybody. >> she says, hundreds of young, foreign women for lured into isis online and never told the

truth. >> the days of terror that i witnessed with my own eyes, the brutal punishments, the corpses in the streets. until now, my whole body shivers. what i want to forget, i cannot forget. >> this other woman who escaped also used to be part of the morality police force and helped arrest girls who violated isis codes. she says it was so frightening there, she has no choice. >> there were killings, cutting off heads and leaving heads in the streets. they would whip the elderly in the street for silly, negligible, inconsequential reasons or cut off hands. at the end, it was all terror. >> and back here in america, in a state in the south, there is another father who knows that is true. his family, upper middle class, his children born in this country and they seemed to love it, including his daughter. >> she's really -- was an american. american way.

they are very well-behaved and they are really smart and they are really nice. >> he says he was actually proud when his daughter seemed to become more devout about religion, no idea she was secretly taking cues from isis recruiters, sending her messages on her phone. this dad did not make it to the airport in time. she has now married into isis, and in march, sending a photo aiming a gun at the camera, urging people on twitter to rent trucks, drive over veterans, patriots, memorial day parades. kill them, she says. and then, last june, another photo on instagram. her message, a kind of invitation, chocolate pancakes in jihad. her father says he just hopes to save another family his pain. >> i never thought in my life --

i'm sorry. i -- i never thought in my life that it would happen to us, to me, to my family. but it happened to my family, it could happen to any other family. next -- she was a cheerleader. he was the straight a student she met at mississippi state. so, why did they try to leave their lives to serve isis? we head behind bars for answers. >> it made sense to you?

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tonight, across america, law enforcement is standing watch to thwart terrorism plots. in new york, hundreds of surveillance cameras in times square alone. officers not only with weapons, but radiation detectors, too. how many radiation detectors? >> thousands. police officers wear on their belt, it looks like a pager. radiation detection boats circling the ships as they come in. the radiation detection on aircraft.

that's every flight coming in and out of new york city. >> john miller says there are also biological detectors. >> boio-watch. sampling the air and throwing out cultures every day to see, is there anthrax? >> but underneath everything we are watching, is there something we cannot see? beneath the cyber world we navigate, a hidden swamp of hatred of all kinds. the encrypted web, which has legions of sites gathering places stoking anger. you can choose down one corridor, racism. >> here's some reality. 74% of the extremist-related killings in this country in the past ten years have been carried out by ring-weight extremists. >> perspective from orens is segal, director of the center of extremism at the andy defamation

league. down another corridor he says, jihadist terror. >> 24% by those who are motivated by radical interpretations of islam. >> and in this corridor, we can see phrases from the koran, their meaning twisted to serve a group of killers. there are also sites detailing how to be most effective when wielding knives or a truck against innocent people, including muslims. for your teenagers, it's just a few clicks away, and most parents don't know. >> it's 15 to 20 seconds in the past three and a half months. we're now on 450-plus isis channels that have some level of english language content on it. >> they have an entire chat room to give you information on how to protect your computer from surveillance and the fbi. >> seamus hughes of george washington university leads a program and a group that tracks and analyzes extremists online. they just posted this right now? >> they just posted this about five minutes ago. >> he says they're fast and up to date. rising out of the swamp to

expoint trending topics. it's called #hijacking. this summer, when we were all weighing in on "game of thrones," so did isis supporters. one click taking you to an isis beheading that says "then, they will be overcome." this is haroon ullah, who has been an adviser to the state department, and has written a book called "wakeup call." >> this is a battle we saw coming and weren't prepared for. >> so, they're still online, every day -- >> every day. >> working it every day? >> yeah, and i check it all almost every day. they know how to fail fast. so, they know -- they work on it, you know, they see what works, they say, if it doesn't work, they change it up. they have a "game of thrones" kind of documentary/drama. they have music. si mean, they're doing stuff that's visually entertaining. and, to me, that's content war. >> so, we ask him about online recruiting, and the fact that 60% of those charged in

isis-inspired acts are muslim. and the fear this has created in a lot of americans. >> i grew up in a small, rural america -- >> not dismissive of their fear -- >> absolutely not. i think in a lot of ways, if i was in their position, i've seen the same information, i'd be like, what the heck is going on, when you see things on tv? >> he says he's reviewed every case, and they're mostly not about religion. >> less than 10% of them were recruited solely based on religious dogma. they've taken identity grievances, political grievances, they mapped it onto religion. >> if you have a machine 24/7 whose whole purpose is to recru recruit, any child is vulnerable. >> any child, any religion. >> anyone is vulnerable. >> the former and first ever state department special representative to muslim communities. she says never underestimate the power of this content. the idea that you would go to

join someone who engages in beheadings, that you would suspend critical thinking about that? what's the difference in the generations? >> they can dismiss the vile and disgusting things they see because somehow it all fits into the narrative. i would say, parents need to understand the tools that extremists use the same way they have made themselves aware of how a sexual predator would be online. >> and if you think smart, successful kids are somehow immune to the trapped doors online, come with us to the federal transfer center in oklahoma city. a jail, where a guard is opening a door, and on the other side, there is someone who can answer questions about the story of two honor students from small mississippi towns. one of them a cheerleader. the other a soccer player. his father a math teacher. through the door, a young man who once had a bright future. had you ever been arrested before?

>> no, ma'am. not at all. >> nothing? >> no, ma'am. i mean, unless you count, like, car tickets. >> one of your friends was quoted saying he's the guy never in a bad mood. >> that is true. yeah. >> he is the son of a muslim father and a catholic mother who converted. he was a straight a student in graduate school studying psychology when he met his first real girlfriend. a superstar who grew up going to church on sundays, her dad, a police officer, her mother a school principal. >> super smart, super intelligent. always very polite, insightful, thoughtful, not radical in any way. >> i know the kind of person that she is. >> jaylen delshon young. >> she was so smart. the top of her class. studying to be a doctor. >> mohammed shyly admits she was his first real relationship. what was it about her? >> well, looks, one thing, and

the next thing i look at is intelligence, really. >> so what happened? well, jaelyn young has admitted in court that she was the one that became so unmoored, so overwhelmed with her pred med st studies that anxiety and depression took hold. she says she even con item mralted suicide. so, she began to search for spiritual solace and looked at idealistic propaganda videos for isis. >> these videos are dangerously inspirational. if you're in a state of anger or state of depression, they really want to try to hook you in. >> but it was jaelyn herself who says she was the first one drawn to fund amentalist islam. she liked the strict rules of behavior. she got in deeper and deeper, and became convinced by isis propaganda that isis was

misrepresented in the media. she tells her boyfriend she wants him to watch propaganda videos and come with her to live in syria. it made since to you? he says, in truth, he just wanted to be with her. are you saying you did this for love? >> like blind love. >> but you knew they are a savage organization. >> we took that to be, like more of a biased view from the media. >> did you really believe that? look, you are a 4.0 average. >> i couldn't even think straight, to be honest with you. i feel like i had a depression, but i hid it so well that i never asked anybody for help. >> when you're seeing beheadings of aid workers? >> i heard about them, but i never did see the videos. >> it was all over the internet. >> to be honest, i didn't go to many websites. she didn't. youtube is kind of open out

space. >> he says he never really knew that much about islam. you were willing to kill americans? >> ah -- no, it was more just like, you know, i want to help as much as i can. >> he told me he hoped maybe he could work in the p.r. department. then, one day two years ago, after months of planning, these two college students packed their bags and headed to the regional airport to travel to the middle east. what do they bring with them? craft supplies. a scrap book. a bar of soap. a pack of starburst min neeps and his nintendo. but it turns out their isis friends online were, in fact, undercover agents for the fbi, who moved in and arrested them. at sentencing, defense attorneys argued these were just smart kids who had fallen into depression, confusion, gotten lost in the internet.

but the prosecutors argued, not so fast. these were kids who knew what isis does, and that they were prepared to join up. both of them expressed deep remorse, but tonight, young is spending 12 years in prison, after prosecutors argue she instigated the idea. we asked to talk to her, she declined. and mohammed is now in for eight years. if they can reach the two of you, where is it going to stop? >> i don't think they're going to stop until we, you know, take care of them, really. coming up -- inside a foiled terror attack in massachusetts. and the surprising mastermind. >> drop it. >> drop yours. >> drop it. >> drop yours.

this special "20/20" continues with "diane sawyer investigates: isis in america." >> just two weeks ago, a court in massachusetts handed down a verdict on the event you're watching in this surveillance tape. a man in boston, walking through a parking lot on a murderous mission. >> unfortunately, you will not be seeing me again. >> his plan? to behead as many policemen as he can. >> we have a gentleman, black male, six feet, coming out now with a knife. >> he is 26 years old. he has two jobs in retail at cvs and one at best buy. he's always been researching his knife online, though he's having second thoughts. worried he'll back out. >> that firmness of intent will be taken from me, and i don't want to miss it while i have it. i know that the afterlife is better than this one here. >> but there is someone there to urge him forward.

someone with a big, sunny smile. his nephew, david. >> don't let nothing deter you from that. remain firm. remain firm. >> that nephew is an unemployed high school graduate born in america, muslim family, who spends hours and hours online. jihadi propaganda. violent videos. and this young man is so persuasive online, prosecutors say, he was the ringleader, even managing to enlist a complete stranger through his computer. the stranger is from rhode island. he was raised in a catholic family and has said his his hiss palsy made him isolated, too. he was struggling for his own kind of empowerment. >> i've been wanting to meet up with you to discuss some important aspects i think you might enjoy. >> oh! >> that sounds so wonderful.

>> the nephew decides the first target will be a woman on the isis hit list, pamela geller, an activist who says he's ant anti-sharia. but targeting geller turns out to be hard, she's in another city. so, the uncle decides he has a new plan. to kill police. the nephew is clearly excited. >> i'm going out today, those boys in blue, because it's the easiest target. >> oh! dang, those juicy necks is intense, dang. >> at another point, he seems to refer to the isis practice of putting the victims' head on top of their chest. >> it's as they say sometimes. you know, it's like -- >> yeah. >> it's like thinking with your head on your chest. >> holy crap! oh god! i'm freaking insane. >> former chief prosecutor mary mccord says in so many of the 147 cases prosecuted by her

office, men exert peer pressure on each other to keep each other from backing out. she says the pressure is especially powerful if there are also family ties. >> if a person individually might, you know, get cold feet or want to change his mind, not only then would he be letting himself down, but he'd be letting down his co-conspirators. >> 4 of the 19 attackers on 9/11 were brothers. so were the brussels suicide bombers, the boston marathon bombers. in chicago, this mother learned that three of her teenaged children were recruited by isis together. >> plane tickets were in their hands and they were about to board the plane. >> we condemn the brainwashing and recruiting of children through the use of social media and the internet. and we have a message for eisi isis -- leave our children alone! >> and now, we are back with that man walking across the parking lot. you see him going back and forth, across another street, into the pharmacy and out. is it possible he was still

worried he'd lose his nerve? he has written out a will leaving his mother everything he has, $80 in $20 bills. >> can you put your hands up please? >> the police surround him. he threatens them with his knife. >> why don't you drop yours? >> drop it. >> why don't you drop yours? >> drop it. >> drop yours. >> drop it. >> drop yours. >> and strangely, he has a phone, which is still on a call with his bewildered father, who has no idea what's happening. >> where are you? where are you? >> come on. why don't you shoot me? >> why don't you shoot me? >> shots fired. units, shots fired. >> the uncle is dead. and when the nephew is finally arrested, we learn a kind of twist in this story. this master many mind, who directed events from his room with his computer, turns out to be morbidly obese, 550 pounds and his own defense lawyer calls

him, quote, fat, failed, and a complete idiot. she tries to argue that because he rarely left his house and just had a computer, he was not dangerous. the jury had a different opinion. >> breaking news. david wright of everett has been convicted. >> convicted him on all counts. next -- how do you stop isis from making inroads with our children? a mother, a computer and a man with his answer. >> i talked about, go check your kids computers, she checked and she founds these troubles websites. he thinks it smells fine, but his mom smells this... luckily for all your hard-to-wash fabrics... ...there's febreze fabric refresher. febreze doesn't just mask, it eliminates odors you've... ...gone noseblind to. and try febreze unstopables for fabric. with up to twice the fresh scent power, you'll want to try it... ...again and again and maybe just one more time.

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this is hurricane irma, barrelling into south florida, and as it happened, the muslim community immediately turned their mosques into shelters for everyone. >> food and water to the greater community throughout the state. >> nezar hamzee knows. he was working three days straight. >> i was on duty friday when the storm started to hit down here in south florida. all day and all night saturday, all day and all night sunday. >> hamzee is a deputy sheriff. in one part of his life, law enforcement. but he's also a lebanese american muslim. a community leader. so, we ask him, what is one practical thing we can all do to keep young americans from recruitment online. >> we need your guys help. >> he said, in his community, he started an intervention program. he goes from mosque to mosque, spreading word that families can reach out anonymously if they're worried, and not long ago, a single mother did.

>> i talked about, go check your kid's computer. she had an opportunity and she checked and she found these troubling websites. >> a teen, moved in to help with her son and says now that young man is taking part in programs and helping the community, helping others. this is mohamed farah from minneapolis who helps girls deal with any culture clash they feel. >> stuck in, you know, in two different words. >> and islamic scholar and college president sheik hamza yousef wants all americans to know that isis is not islam. >> anything that moves from mercy to cruelty has nothing to do with islam. >> he is so outspoken, isis has made him a target. >> islam is not a cult of death. the koran says, answer god's call to life. >> but as we said, we learned over this year of reporting that isis can reach into any american home, that every state has an open investigation. so, what are parents to do about

recruitment online? those big global tech companies insist that they are working on systems to help parents. >> so, someone types in, i want to join jihad. >> for instance, google is ruling out a new program so that when someone searches how to join isis, what pops up first is a video ad steering you away from isis propaganda and toward the reality of what isis is. but for right now, the most practical thing we heard from all the experts is that parents have to watch out for how many hours children are spending with technology and in isolation. again, former prosecutor mary mccord. >> a lot of time in front of a computer screen, playing video games, on social media. it allows young people, particularly, if they want to really live in an alternate virtual world, whether it's through the video game or whether it's through their social media. >> isolation, secrecy. it's where isis thrives.

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over this past year of reporting, we've met a lot of people. hello. how are you? but along the way, there was a group of children at a mosque in denver who made us think. first, they told us some things they love about being american. >> our friends, our neighbors and the food. i like pizza and --

>> right. >> my parents taught me, this is the land of opportunity. >> and, of course, they have american dreams. >> maybe a doctor or -- >> oh, a doctor's good. >> or a person who makes phones. or a president. >> or a president. that's, like, your fourth choice? >> yes. >> the president? >> well -- >> but then, other stories in the room. this young woman was on a train when an apparently unstable man started yelling. >> [ bleep ] muslim out of here. >> and another girl. >> they came up to me and asked, do you have a bomb in your backpack? >> and one young man, thinking about the things he's been called at school. >> the boy that said it was a terrorist, i ignored him, and then --

it. he was suspended for two days. >> eventually, the boy reached out. >> he came and apologized and said that he was sorry for calling me a terrorist. >> and after a year of reporting, one thing is clear. when the questions are this challenging, we will only find answers if we look for them together. i'm diane sawyer here in new york. for all of us at "20/20," good night.