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this is "nightline." >> tonight, cabin pressure. new details emerge about that terrifying midair engine explosion. passengers jumping into action. >> i'm trained for engine situations. that's just exactly what it was. >> and the all-star crew who kept passengers calm. >> everybody breathe. >> how safe are the hundreds of 737s being flown right now? >> did they miss something in a previous inspection, are they doing their inspections right? retail racism? the men cuffed in that philadelphia starbucks speaking out for the first time. >> what's right is right, what's wrong is wrong. >> as the popular coffee chain prepares to shut down 8,000 stores for racial bias training. >> this is brand baggage for starbucks. >> can one day of training solve

a problem that runs this deep? >> it's really impossible to train people not to be racist or to get rid of their implicit bias in one day, one week, or one year. american princess. it's the cinderella story of the century. from suits to sandringham. the inside look at meghan markle's unlikely march to the altar. but first the "nightline 5." ♪ ♪ >> any objection, any surface. if you've got a life, you've got a swiffer. >> number one in just 60

our 3 contestants are all at the big ikea table. who's going to be tonight's winning chef? contestant #1, impressive knife skills. but contestant #2 fights back by using fresh parsley. . sweetie, come eat outside. but it's to hot out there! perfect! make room for the judge! what's your dream? at ikea, we help you live it. make the dream yours.

good evening. thank you for joining us. tonight, new images and new tales of heroism when that southwest jet exploded in midair. and on the ground the engine blades now under a microscope. and new concern that more thorough inspections of hundreds of 737s should have happened years ago. here's abc's linzie janis. >> everybody breathe, relax! >> reporter: this newly released video shows a flight attendant urging calm amid chaos on southwest flight 1380. >> everybody breathe! >> reporter: passengers terrified after the left engine exploded at 30,000 feet. then the unbelievable. albuquerque bank executive jennifer riordan, a mother of two, returning from a business trip, was partially sucked out of the plane. abc news learning today she was wearing her seat belt at the

time. >> these two wonderful men managed to get her back inside the plane and we made her down and started cpr. i think i can probably tell you that there was significant trauma to the body. significant head trauma. facial trauma. >> reporter: one of those men who tried to save her sharing his story for the first time today. >> i'm trained for emergency situations. and that's just exactly what it was. >> reporter: surrounded by his family members, firefighter andrew needum detailed the moments when he went from passenger to what many are calling a hero. >> i'm no different than any other firefighter in this country. >> reporter: needum was traveling with his whole family when they heard a loud pop. he and fel into action, pulling reardon back into the plane. >> somebody screamed, we realized what had happened when the window went out. i tried and couldn't, just couldn't. >> reporter: mcginty blocking the window with his back as needum performed cpr. >> god put us all on that plane

for a reason, don't know why. >> reporter: sherry seers was on the plane returning home to texas after a five-day business trip. >> the plane dipped to the left deep. and it almost felt like as if we slammed on the brakes. >> reporter: investigators now saying a broken fan blade caused the engine to rip apart in midair. with 149 people on board. >> the number one engine failure -- >> reporter: it was on tuesday 1380, carrying 144 passengers and five crew, left new york's laguardia at 10:43 a.m. headed for dallas. at 11:04, it reached a cruising altitude of 32,000 feet. but then, a few minutes later -- >> the engine exploded. and a shard from the engine gla row. >> reporter: just a moment later the plane plunged nearly 20,000 feet, beginning a harrowing 22-minute ordeal.

as soon as that left engine was ripped apart, the jet banked severely to the left, more than 40 degrees. a normal steep bank is about 25 degrees. radar shows the track as the plane is diverted to philadelphia. air traffic control knows an emergency is inbound. the pilot calmly relaying the almost unbelievable details. >> we've got injured passengers. >> injured passengers, okay. are you -- is your airplane physically on fire? >> no, it's not on fire, but part of it's missing. they said there's a hole. and someone went out. >> i'm sorry, you said there was a hole and somebody went out? >> yeah. >> reporter: as fellow passengers were trying to help reardon, others like marty martinez worried it could be their final moments. >> i remember the wind being incredibly loud there being a lot of shaking and a lot of rattling. all i could think about was getting communication to my loved ones. >> reporter: he logged on to field goal live in the hopes of reaching his friends and family. >> put yourself in this situation. because i didn't know whether to, you know -- whether to text

my mom first, my dad, my little brother -- my sisters --ou know. the people that mean a lot to me back home. and i remember being so like paralyzed in that moment. >> reporter: the pilots decide the safest option is to maintain their high speed. hitting the pavement safely at 190 miles an hour, 55 miles an hour faster than a normal landing. >> they're having to balance this in their mind, how do i make sure the airplane's safe, controllable, and we're going in for a safe landing, but i also need to get on the ground to get the person medical attention. >> reporter: once on the ground, passengers quickly evacuated. at least seven suffered minor injuries. officials say reardon died of blunt force trauma during the incident. today officials continue their investigation, painstakingly checking the shredded engine and debris discovered on the ground in three separate locations. last year, the faa proposed inspection of all higher-use 737

engines. a directive that was introduced following a similar southwest incident in 2016 where the fuselage was damaged but not pierced. at the time, southwest and several other airlines asked for more time to complete inspections. >> these are old engines. 40,000 cycles. meaning they've taken off and landed 40,000 types. so they're old. they're getting fatigue the. and apparently they're developing fatigue cracks. and you have to use inspection techniques such as ultrasound to see these cracks. >> reporter: the agency says they're going to take action within two weeks, concerned that other planes are at risk. the faa says at least 220 jet engines will be inspected for signs of fatigue. but that number could be much higher. southwest says, in part, in november of 2017, southwest initiated and implemented an enhancement to our maintenance program to proactively perform ultrasonic inspection of all fan

blades during each scheduled fan blade lube. of those recommended inspections last year, it did implement its own inspection program, and since this week's fatality, it has accelerated those inspections. >> the 737 is a great airplane. the cfm-56 is a great engine. so the question is, why did southwest, why did oneairline, have two incidents that ended up being so dangerous? >> reporter: two days after the incident aboard flight 1380, praise continues to pour in for pilot tammie jo shults, one of the first women to fly navy fighter jets, and copilot darren elisor, air force veteran. the two putting out a statement saying in part, we all feel we were simply doing our jobs. our hearts are support. >> i would say to the pilot, thank you. thank you for being calm. collected. very confident and courageous. >> reporter: these photos show

shults moments after the plane's dramatic landing comforting shaken passengers. >> that pilot was nerves of steel. she's an awe subpoesome lady. we hope one day to meet her, to tell her thank you in person, that she gave us another gay day to walk on this earth. >> reporter: in a passage for the book "military fly moms," the pilot remembered her ambition to fly, recalling an early meeting with another female aviator. my heart jumped. girls did fly. i set to work trying to break into the club." now shults the latest member of another exclusive club. joining hero pilot captain chesley sully sullenberger who famously landed a plane on the hudson river after a double engine failure. >> i would compare her to sully. >> yeah. >> i really would. >> yeah. >> she's an american hero. >> reporter: for "nightline," i'm linzie janis in new york. next, two black men cuffed by the cops at a starbucks

speaking out for the first time. and later, will meghan markle be the next people's princess? really passionate about- i really want to help. i was on my way out of this life. there are patients out there that don't have a lot of time. finally, it was like the sun rose again and i was going to start fighting back now. when those patients come to me and say, "you saved my life...." my life was saved by a two week old targeted therapy drug. that's what really drives me to- to save lives. obster. with exciting new dishes like dueling lobster tails. and lobster truffle mac & cheese. classics like lobster lover's dream are here too. so enjoy these 10 lobsterlicious dishes now. because lobsterfest ends april 22nd.

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♪ these are a few of my favorite things ♪ our 3 contestants are all at the big ikea table. contestant #1, impressive knife skills. but contestant #2 fights back by using fresh parsley. make room for the judge! what's your dream? at ikea, we help you live it. make the dream yours. outrage after the arrest of two black men at a philadelphia starbucks who are now telling their story for the first time. can apologies and bias training change anything about the state of race in america? abc's linsey davis has the latest. >> i saw the entire thing -- >> reporter: it was this arrest for two black men for trespa

trespassing at a philadelphia starbucks that sparked outrage and indignation across the country. calls for boycotts. starbucks accused of modern-day racism. today the philadelphia police issued a mea culpa. >> i can appreciate why these two men were appalled when they were asked to leave. for this reason, me, i apologize to them. >> reporter: the two men at the center of it all, rashon nelson and donte robinson, spoke out today for the very first time to abc's robin roberts. >> what i say is, i understand that, rules are rules. but what's right is right, what's wrong is wrong. >> reporter: the men, both 23, were in philadelphia's updetail rittenhouse square area, waiting to meet a potential business associate who lives in the neighborhood. >> it's a real estate meeting, working on this for months. we're days away from changing our whole entire situation. >> reporter: they'd arrived early and rashon says he asked the woman at the counter if he could use the restroom.

>> she stated they were for paying customers only. i left it at that. >> then you find donte, you're at the table. >> she comes around the register, walks up to us, asks if she can help us with anything. can we start with some drinks or water? we said we're fine, we're waiting for a meeting. >> you never heard her say, you have to leave? >> no. >> just, you have to order something? >> yes. >> reporter: then the manager called the police. >> hi, i have two gentlemen in my cafe who are refusing to make a purchase or leave. i'm at the starbucks at 18th and spruce. >> all right, police will be out as soon as possible. >> according to 911 accounts, a call was placed at 4:37, approximately two minutes after you arrived, to 911. what did you think when you saw police arrive? >> it can't be for us. >> what did they do, what did they do? >> reporter: shortly after, andrew yaffe, the friend they were waiting for, arrived. >> they weren't doing anything violent or angry. police officers had on to move the tables away and put them in

handcuffs. they were basically like perp-walked out of the store and put in a police car. >> how long were you in cut? >> about eight hours. >> eight hours? >> there was no reason. they had nothing. you know, they just kept using defiant trespassing, their excuse for putting us behind bars. >> reporter: almost as soon as the video was posted it went viral, garnering over 11 million views. >> this is brand baggage for starbucks that they will have to quickly overcome in order to really get people to understand that it's not the fabric of who they are, but an isolated incident. >> reporter: the company ceo appearing on abc on monday. >> i'll say the circumstances surrounding the incident and the outcome in our store on thursday were reprehensible. they were wrong. and for that i personally apologize to the two gentlemen that visited our store. certainly, you know, it's my responsibility to understand

what happened and what led to that. and ensure that we fix it. >> reporter: the manager reportedly defended her decision to enforce the store policy against excessive loitering because the men hadn't ordered anything. >> plenty of white people go into coffee houses and don't buy anything. my issues starbucks only seems to enforce the rule with regard to police for certain customers. >> starbucks is a place that doesn't just sell coffee, it sells the culture of community. >> reporter: on cbs, company chairman howard schultz acknowledged that bias was at the root of the incident. >> the reason they were called is because they were african-american. i think -- i'm embarrassed by that, i'm ashamed of that. >> reporter: starbucks is taking a fairly unprecedented step, announcing that on may 29th, it will close all of its stores for an afternoon of anti-discrimination training. >> just the beginning of what we will do to transform the way we do business. >> it's really impossible to train people not to be racist or to get rid of implicit bias in one day, one week, or one year. >> reporter: while today

philadelphia commissioner richard ross was forced to walk back that statement he released on saturday. >> these officers did absolutely nothing wrong. >> reporter: ross says reform is now under way. for many people of color, while this incident may be maddening, it's not surprising. >> it's like you kick me off for no reason? >> reporter: today a new jersey l.a. fitness apologized after three employees wrongly accused shyrod oates, a black man, of working out without paying and called police. l.a. fitness said the employees are no longer with the company adding, our staff unnecessarily escalated the situation rather than work through it. >> i do nothing, i do my work, my grades are good -- >> reporter: actress gabourey sidibe says the phenomenon known as shopping while black happened to her. she went to a chanel store in chicago looking for sunglasses. she says the clerk directed her to a discount store across the street. chanel later released a statement that read in part, we

immediately investigated knowing that this ish the high standard that chanel wishes to provide." john hansen, a milwaukee bucks nba star, says he too was discriminated against in 2015 at a high-end jewelry store. he wrote that he went during business hours and that employees locked the door and told him to go away. two police cars then pulled up. the officers questioning him about his car. thomas dixon, owner of the jeweler, said he regretted the incident and that racial profiling is never acceptable. >> all of these things are part of the kind of implicit biases that people have against black and brown bodies. this is why 14-year-old kids get read as 20-year-old kids and toy guns look like real guns. >> reporter: donte and rashon said this started over a simple business meeting, but in the end they say it wasn't just the deal that was damaged but their dignity. >> what do you want to see happen here, donte? >> i want to make sure that, in this situation, this situation doesn't happen again.

so what i want is for a young man, young men, to not be traumatized by this. and instead motivated, inspired. >> sometimes you have opportunity to be a part of the change. and, you know, truly make the change. to really stand up and show your greatness. >> reporter: for "nightline," i'm linsey davis. and next, she's suiting up to be the next princess di. but who is meghan markle?

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finally tonight, it's a month to the royal wedding. my coanchor juju chang gets the inside scoop from meghan markle's unofficial royal biographer. >> it's an incredible cinderella story. >> reporter: american meghan markle, half of an unlikely royal love story. >> meghan, an ancestor of someone who is a maid at windsor castle, is now going to walk down the aisle. >> reporter: in one month the actress will trade in her life of hollywood glamor to become the first biracial member of the british royal family. >> it is extraordinary too that through her veins runs the blood of slaves and royalty. >> absolutely. her great great great grandfather was a slave in georgia in the south. on the other side, she's got something like 25 links to the king of scotland. >> reporter: author andrew morton, best known for his explosive biography of princess

diana, has turned his attention to prince harry's betrothed in "meghan: a hollywood princess." >> you've got this and loper, this californian girl, who likes her avocados and yoga, coming into this rather utilitarian, rather stuffy family. >> reporter: harry falling for meghan on a blind date, as he told the bbc. >> i never heard of meghan before. and i was beautifully surprised when i walked into that room and saw her. there she was sitting there. i was like, wow, i'm really going to have to up my game. >> is she the antidote to the stuffy monarchy, to the firm, as it was? >> she's certainly a challenge to the firm. >> reporter: like harry's mother diana, meghan is a passionate social activist. from volunteering for the homeless in high school, to speaking out as a u.n. women's advocate. >> we remind girls that their small voices are, in fact, not small at all. >> reporter: while she shut down her personal social media

accounts, her reach is bigger than ever. >> she's going to catapult the royal family into the 21st century. >> in the old days it used to be goats or cattle. this time she's brought millions of people from instagram. >> she's a sterling brand ambassador for the monarchy. >> she's not sterling, she's an american brand ambassador. >> reporter: american for now. for "nightline" i'm juju chang in new york. >> thank you for watching "nightline." and thanks for the company, america. good night.