outhat haed today. >> the consumers worry about the wild fires for the coming season? the judge clearly this. >> the judge said 3% of the state has burned in wild fires in two years. pg&e is not responsible for all the destruction, he says their angst should be to cut calls of pg&e to zero. >> a strong statement and creating a sense of urgency. that's being lacking. >> pg&e issued a statement this afternoon. pg&e shares the courts commitment to safety and agrees with the urgency to reduce the risk of wild fire. but during court lawyers for pg&e said money is not the issue. with getting trees trimmed away from the it's lackf qualified personnel to hire. that drew strong reaction.

>> the current management of pg&e has shown themselves to be unable to comply with the basic requirements of tree trimming. >> the judge found that pg&e violated the criminal probation in the pipeline explosion. but not informing the court the utility was urn investigation for the 2018 honey fire. a tree hitting a power line calls that blaze the that burned 150 acres. >> pg&e ceo didn't want to talk about that. the spokesman declined by e-mail to address the probation violation today. coming up i'll explain why the judge said san diego is the gold standard pg&e should follow. >> they're more proactive there. >> they are. they cut the power to the lines and in advance. and give people warning hopefully as much as they can. days in advance. that the power will be cut. so many can prepare for that.

>> these are fixable issues? >> yeah. exactly. >> it's what they're supposed to be doing. >> there are ways to address the problems. it's a way of getting it done. the judge is serious. >> he clearly wasn't happy today. >> meantime the california lawmakers introducing a bill that would require utilities like pg&e to more carefully safeguard electrical lines. especially in high fire danger areas. the bill would require lines in forested areas be under ground or converted to fireproof materials. the measures are too expensive and unrealistic. >> another storm is heading our way. look how beautiful it is. it would be nice to be on the boat. there it is. underneath the bay bridge. >> look at that. also gorgeous. you can see certainly the case

san francisco bay. but the rain will be here in just a few hours. why it wasn't just lying to you. >> beautiful sky. once in a while. we talked about the two possible tracks of the system. one closer to the coast over the bay area. that's where it is now. you can see on doppler 7. this has been the last three hours a storm sort of churning there. it's coming our way. it ranks 1. tonight and tomorrow morning we can expect showers. briefly heavy. wind will be light. here's the forecast. 5:00 p.m. notice most of the evening commute will probably have been completed by the time the storm moves on shore. after 7:30 tonight. we get wet and the storm continues to produce showers mainly south of the golden gate. and down to the south bay. after about 4:00 a.m. and in the early morning hours

commuters there maybe wet spots and the rain will be winding down. look at the next storm coming our way. >> all right. see you then. take a live look at the lake tahoe camera. it's sunny right now. expect a lot of snow this weekend. see people going down the run there. you can always track today's storm and check the weather conditions where you live with the news app. and make sure you enable push alerts. >> three bay area walgreens could have pharmacy licenses revoked for allegedly allowing a woman without a pharmacy license to perform pharmacist duties. the stores are in fremont and san jose. the woman handled more than 700,000 prescriptions. between 1999 and 2017. she no longer works there. walgreens said upon learning of the allegations it reverified the licenses of all pharmacists

nationwide. >> we made a commitment to building a better bay area. we dig into the issues noticeable where you live. across the bay area people are tallying up the homeless in the community. this is a requirement. in order to receive federal funding. in the bay area san mateo is the last county to do the census. scheduled for tomorrow. news reporter outside a trader joes where along the creek there is a homeless encampment. >> yes, the homeless here in walnut creek have told me the resources are here to help them. they think it might be why more people are coming here. seeking that help. i met a man named don steve. he has been living on the streets for 20 years. he said he notices that it's getting more crowded here. and harder to find a place to

sleep. >> do people come out of the grocery store and offer groets ris? >> yes. >> a lot? >> yes. >> don says with severe arthritis it's harder being homeless at age 68. he sleeps at a carpet store. the number of homeless seniors went up 88% during the last count sfwl we're seeing an increase number in seniors that are first time homeless. showing up at shelters. at 85 years old with no place to go. >> it's heartbreaking. for the staff and everybody. >> 66 year-old mike is one of them. >> how are things changing out here in the homeless community? >> big bags. there's more women than men. they have children. >> this dog is 53 year-old's only child.

she was a teacher. but a dui and missed rent payment put her on the streets. >> your landlord is gouging. they they're struggling too. they will put you out for somebody that can pay. real quick. so. you're one check away. >> one paycheck away from homelessness in the expensive bay area. that number is expected to go up. as the results are released in april. now all of the homeless i talked to today here and bay point told me they are seeing more children and especially more women out here on the streets homeless. i talked to several homeless women who say they have to booby trap the area the they sleep in to keep male sexual predators away at night while they sleep. >> that is so scary.

see you at 6:00. alameda county counted its homeless population this morning. oakland mayor was out on the street viewing the problem firsthand. we caught up with the mayor. >> final r finding people tucked away. and counting them. was the goal of the morning in the oakland. this view of one encamp. gives an idea of the size and difficulty of the assignment. we caught up with the mayor. who was impacted by the experience. >> it's emotional. the point of this count is also our way as a community of saying that our unsheltered residents count. >> the number will be higher than it was when they counted two years ago. the mayor says the cost of housing is to blame. but not the only issue. >> we as a county a state, a country, are not addressing the mental health crisis.

and the drug addiction. these public health crisis have to be addressed. >> we're in a crisis. which is a reality. up and down the west coast. yes, it's solvable. >> the homeless coordinator says being out there counting people drives home how real the issue is. he wasn't discouraged this morning. saying the city is working hard to get people into housing. >> already the city is doing innovative things. we have the community cabins. housing hundreds more people in emergency shelters. we opened a new transitional housing facility. we'll open more. >> the count is required in order to secure federal funding to address the homeless issue. the city of oakland thinks it will have the final number sometime this spring. >> as we reported oakland has three shed sights. the people living there were counted as homeless.

the first site opened in january last year. and recently closed. which the city says was part of the plan. most of the people there are in permanent housing. >> 76%. three out of four are in some form of real housing. that's great. those are numbers we can be proud of. >> last week the city opened a site in east oakland and two more planned to open in the next couple months. >> in 2017 the census there found close to 7,400 homeless people. only once in the past ten years has that number dipped below the 7,000 mark. we want to hear any of your ideas about the issue in the bay area. use the hash tag better bay area. >> good samaritans pulled two drivers out of wrecked cars today moments before the vehicles caught fire. the crash happened this morning in fremont. sky 7 showing us the after math

of the scene. you can see how charred the vehicles were. according to the fire department witnesses notice one of the cars began to smoke after the collision. those folks helped the two drivers get out before fire engulfed both vehicles. >> setting the stage for san francisco. >> yes, we have the challenges. i see them every day. just like you. >> the big plans the mayor laid out today for the city. >> what a way in on the possible charges. how you can be heard. >> the dna testings stirring up controversy. and trouble within families.

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here in the city of st. francis we support one another. we lookout for one another. we defend one another. because service to others is our highest calling. >> that was the mayor when she was inaugurated mayor of san francisco last july. had e rolled out major goals to end homelessness in the city within four years. san francisco is now a city that knows how. >> live from civic center plaza with more on the plan. >> i want to be completely objective here. a year ago two years ago, no parent would ever allow their kid to play in that playground. bottles and empty bottles. garbage and needles. that has changed. come over here i'll shift outside that public library. that used to be full of homeless

people. that too has changed. still the mayor says a lot of challenges are still ahead. for this city. >> to those who have called san francisco city streets disgusting. mayor breed said giving up now is not an option. >> we have the challenges. i see them every day. just like you. i'm frustrated. just like you. about the issues that face our city. i'm motivated. >> this was the mayor six months ago during a surprise visit. to one of the dirtiest streets south of market. shortly after taking office. today the encampments are nearly all gone and more clean up crews in both the south of market neighborhoods. nobody is in denial here especially not the head of public works who says there's still plenty of work to do. >> we're getting down and dirty and trying to do the work to make our city great for everyone. >> getting the homeless off the

streets continues to be her most ambitious plan. >> in the next four years i want to create enough shelter beds, step up housing units, homeless housing and housing substies for every person currently unsheltered. >> she's insisting on using the surplus funds. an issue which has become controversial. because the teachers union has said their members deserve a fair share of the funds. >> $185 million for homelessness. the behavioral health. and affordable housing. >> she may have the support of most who will have the final say. >> i kmeetly agree with her. we need to put bringi -- into bringing people off the streets. >> there are so many people trying to tell you what to do. shut up and let her do her job.

>> now mayor made other announcements. well known in san francisco. president obama former aid policy maker. she will also name a director of mental health reform. very soon she said. that is a new position. live in san francisco. thank you. happening tonight also in san francisco. a community meeting to try to figure out how to reduce the traffic on the crooked part of lombard street. there's a proposal to charge a fee to drive down the street. the meeting will be at 6:00 p.m. >> anyone dining out in the bay area can help the family of a fallen police officer. california pizza kitchen participating in an all day fundraiser. they will donate 20%.

sing was gunned down during a traffic stop in december. we stopped in at one restaurant in san francisco at lunchtime. where customers were already participating. >> we have had several already. we just opened. we have a couple police officers that came in and ordered take out. they're doing it as well. it's really good to see the community coming out and expressing interest in raising money for fallen heros. >> the program runs through dinner until closing tonight. at all local california pizza kitchens. >> a candle light vigil will be held tonight on the 30th anniversary of the disappearance. the 13 year-old was kidnapped in 1989 while walking home. tonight's walk starts at 7:00 p.m. along the route that she took home from school. the day she vanished. >> her parents continue to hold out hope that their daughter will some day return and they

lead the walk every year. >> must be so tough. difficult for that family. all right. moving on. more questions about facebook and privacy. facebook is accused of paying people including kids to access the browsing history on their phones. >> facebook targeted consumers between ages 13 and 35. so they want young people. users received up to $20 per month for installing an app called facebook research. that app tracks web searches and location information. and private messages. this was one of the hot topics on midday live. from 11:00 a.m. to noon. tech reporter explained why your information is so valuable to facebook. >> facebook uses that user data to make critical business decisions. the biggest that we would know is they use the data in when they decide to buy what's app

for $19 billion. >> which was a total deal. why would you say sure i want $20 take the data. >> money. most people don't think about how much the personal data discloses about them. i don't think about if google maps is tracking me. >> he told us that several recent scandals have many employees questioning the companies mission. and it does have people saying delete facebook. join us for midday live. monday through friday. >> i know you did the conversation. if an adult wants to take $20 for information that's one thing. a 13 year-old kid. no good. >> right. supposedly the parents see the alert. however many people don't read the fine print and don't realize how much they're giving up. >> interesting. >> all right. spencer is here. >> what are you giving up. >> the sunshine. for some clouds and rain. >> doesn't even cost $20.

>> we have a storm offshore. you can see here. it's active. you see the colors there. orange and red. indicating areas of heavy downpour. right now it's dry. this is the view. looking west as the skies get cloudier. 61 here san francisco. 55 at half-moon bay. this is nice view of blue sky. you can see clouds gathering around the area. various levels of the atmosphere. we have low to mid-60s napa. this is a glorious view of the western sky. rain will arrive tonight with the areas of fog in the early morning hours. a stronger storm friday and saturday. and we'll have cold showers on sunday and monday. we have quite a bit of active weather coming your way.

the first storm tonight and early tomorrow morning ranks 1 on the scale. widespread showers a moderate in some pockets. highest totals along the coastline. light wind and rainfall potential the totals we project will range from no measurable rain. to just a few hundredths around concord. nearly a quarter of an inch in san francisco and oakland. three tenths in san jose. low temperatures over night the showers passing through and winding down. mainly upper 40s to low 50s. wet spots for the morning kmutd. the bulk of the rainfall will have passed through. now highs for tomorrow. sun breaks through a bit in the afternoon tomorrow. we'll see highs in the low to mid-60s generally. low 60 ds around the bay shoreline. some locations 64 degrees. and the next storm a stronger one friday. that one ranks 2 on the scale

and produces strong gusty winds. wind gusts up to 60 miles per hour. and most locations expect anywhere from half inch rain to inch and a half. we project rainfall totals for the two storms by midday saturday. anywhere from half inch to three quarters of an inch for most locations around the bay shoreline and south bay. in the east bay, concord about nine tenths of an inch. two inches expected in santa rose. two and a half. wind as i mentioned will be gusty by 8:00 p.m. friday. expect wind gusts 30 to 50 miles per hour. or higher. along the coastline. sierra a winter storm watch in effect 4:00 p.m. friday to 4:00 p.m. monday. one to three feet of snow. higher totals in the passes. 7-day forecast. once again friday storm ranks 2. heavy rain and wind. it will remain that way saturday morning. before it gets tamer.

cold showers on sunday and monday. we dry out on tuesday and wednesday. under mostly sunny skies. it will be chilly after that second storm. sunday and monday. >> thank you. it was a call saints fans won't soon forget. some say it cost them a trip to the super bowl. the commissioner weighs in on the controversy and the raiders schedule. >> the tribute

commissioner said today referees are quote human. and admitted technology might not prevent future blunders like the ones that kept the saints from the super bowl. the obvious pass interference or helmet to helmet contact.

league rules allow a lot of calls to be reversed. but not this one. >> it doesn't cover judgment calls. this was a judgment call. the other complication is it was a no call. our coaches and clubs have been very resistant in there's not been support to date. about having a replay official or somebody in new york throw a flag when there's no flag. >> in other words. let's keep doing the same dumb thing. it's the same thing we have done all along. 44 million a year for that. >> the owners. >> don't get me started. he believes the raiders would likely like to play in the bay area next season before they move to las vegas in 2020. >> the stadium situation. >> after chris pratt can brag about his movie role ore wedding. he's boasting about his prize winning sheep. pratt raises sheep on a farm.

one of his sheep took the top award at a competition. he posted pictures of the sheep award winning wool on instagram. pratt is due to marry katherine schwarzeneggar later in year. >> hollywood power couple. with sheep. >> wow. >> so many jokes. >> i'll let you write them yourself. >> the arctic blast let's talk about that. causing problems across the midwest. >> once in a lifetime weather conditions causing temperatures to plummet. live to chicago where temperatures are colder than parts of alaska. >> the effects of the weather is having here in

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or high blood potassium. ask your doctor about entresto for heart failure. yeah! entrust your heart to entresto. ♪ here are the stories making headlines. a federal judge found pg&e violated its probation that was handed down after the deadly 2010 gas pipeline explosion. judge said safety was not pg&e's number one priority since the blast. phave done more to trim trees t prevent wild fire. i team reporter tweeted the companies response. pg&e said it was not possible to do the tree trimmings because the utility couldn't find enough

qualified tree professionals. >> polar vortex. video of the some of the below freezing temperatures folks in the midwest are dealing with. people are dealing with slick icy roads. low visibility and life threatening cold. the freezing conditions are making it difficult for people to get to and from work. that's if they even venture outside of the home today. reporter from the sister station is live at union station in chicago. to show us how commuters are getting around in the extreme conditions. >> good evening to you. good evening to san francisco. people here in chicago know how to handle very difficult weather. and maybe the best thing to do is really listen to the weather casters and not come to work and school. take a look. this is union station. the fourth biggest train station in america. it should be packed it's wednesday night. it's 6:30 here. it's been like this all day. people have taken heed of the

danger outside. >> it is here. the polar vortex deep freeze that turns chicago into a ghost town. ridership merely a trickle. >> this is the coldest i have ever seen. i have been here all my life. >> at the normally busy clark and lake stop the trains were a welcome sight for freezing passengers. especially coming home from the early morning shift. >> the wind was blowing. it was strong. but, i'm covered under the blood of jesus. he warms me. >> the empty cars were mirrored by vacant trains. 10% of the normal riders showed up. two-thirds of the trains are running on reduced schedules. but the electric line service has been suspended due to cold. >> not this extreme weather.

it's causing the on top of the train to go higher than they should. it's causing all kinds of problems. the switches are a vulnerable point in the system. if they fail you have delays. if you don't have to use the switch. >> that metro rail is like cal train. in san francisco. to imagine this, only 10% of the ridership was on the trains today. many people across the city not going to work or school. this is probably going to happen again today. >> we compared our transit systems. we also have something else in common. the homeless crisis. you have that in chicago. about 80,000 in your city. there must be extraordinary efforts right now to bring people in. keep them off the streets and warm. >> that's an ongoing problem

here. and i have to say, it has been amazing to watch all the city services and of course people like the salvation army taking their trucks and getting out there and reaching these people. the city says there's 6,000 homeless that number 80,000 comes from the chicago coalition. obviously it's something in between. the big question is as it is in san francisco respecting peoples atonmy. i haven't seen a lot of homeless people in the street. hopefully they're well taken care of tonight. hearts break for them everywhere. >> thank you so much. usually midwest head south to find warmer temperatures in the winter. they might shiver less if they head north. this morning windchill plunged to 70 below 0 in minnesota. chicago temperature dipped to minus 23. it's warmer now in alaska.

a relatively balmy minus 6. a heat wave. 34 degrees. >> it's colder than antarctica. >> impacts flights in and out of the bay area. plan ahead. >> we have more on the ripple effect. >> he knows what to expect once he boards his flight to cleveland. >> you couldn't change your flight? >> that's home. san francisco is nice. but i need to get home. >> reporter: he's been checking his flight online all morning. he's one of the lucky ones who wasn't delayed or cancelled. >> they had a different set of problems. they just landed from chicago. >> we got very lucky to get out of there. there's people still there. >> they're town celebrating

their 25th wedding anniversary. they couldn't afford delays or cancellations. >> we're going to napa valley. we really wanted to make sure we got here. >> things haven't been that bad. due to last minute flight changes out of chicago. >> this is a very light volume time of year at the airport. if airlines can combine a flight. that reduces the delay effect. that's what we're seeing in chicago. we may see that with local weather today. >> airport officials are expecting further delays later on tonight. as a storm comes through the bay area. >> let's talk about that storm coming through the bay area. here it is offshore. you can see containing pockets of heavy rain. the storm ranks only a one on the scale.

it will move through quickly. producing showers maybe pockets of heavy downpours. highest totals along the coast. tomorrow breaks down this way. lingering early morning sprinkles with clouds. more sunshine breaking through in the late afternoon. and clouds thicken again in the evening. ahead of the nec storm. coming in friday. a stronger one ranking 2 on the scale. producing heavy rain and strong winds. gusts up to 60 miles per hour. or higher. here's the 7-day forecast. wide storm tonight and tomorrow morning. stronger with wind on friday. into saturday morning. and cold showers on sunday and monday. notice high temperatures reaching into the low to mid-50s sunday and monday. sunnier skies and dry weather on tuesday and wednesday. >> thank you. the popular dna tests can seem like fun but for some it reveals

long held family secrets. how companies are helping customers through the emotional trama. >> plus cheering on the bay area quarterback stars will be competing in the super bow what'with coverage havinthroughout your home? how about having internet that can help you save on wireless phone service? xfinity gives you the fastest speeds from america's best internet provider to stream on all your devices. plus, with xfinity mobile included, you can switch your wireless carrier and save hundreds of dollars a year. now that's simple, easy, awesome.

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if you're looking for a local rams fans in this years super bowl. >> goff grew up there. as a matter of fact when he was born tom brady was a senior in

high school in san mateo. it all begins on his old campus. >> lifetime with its civilized form of blocking drills in the cafeteria. outside. >> this is going to jared. make it cute. >> weekend related video messages. as in jared goff. number 16 about to quarterback the rams in the super bowl. don't even think about wearing that number around here. >> i never thought i'd ask for 16. that's not my number. >> here's the last man to wear it. the same jared goff coached by -- >> when he arrived as a teenager. hoe already had a reputation for having an amazing arm. he could throw the football 65 yards in the air. yet, years later. that's not what they remember. >> ever since he's been here he

has been very polite. very responsible. and just very kind. >> he's always around here during the off season. >> the happy go lucky guy. the prank ster. the silly guy. competitive at the same time. >> the human highlight reel. in his first game as a sophomore. he took the team from behind to a come back win and kept going. leading them to state championship appearances. these pictures show a skinny kid with a big heart. the guys on this team were among his best friends. that could be consistent with goff's character. >> we're told. >> he's a good friend. a good teammate. he's a good person. he's the kid that you root for. >> especially for people who walk the same halls. and play the same field. >> it's going to the super bowl his old teammates and coach.

>> 47 miles separate the hometowns of the quarterbacks. they wageered $250. going to a charity in the winner city. the mayor feels confident in goff and the rams. >> he'll bring home the victory. should we lose we will own up to the wager. >> i like it. >> san mateo mayor is pulling for brady and new england. >> it seems only fitting that san mateo take their money when we win. when brady the hometown hero wins yet another. super bowl ring. >> she's kind of confident. san mateo city hall is right down 20th avenue from his alma mater. >> the football same there is the tom bray did i family stadium. >> boy. i don't know who to root for. so torn.

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did you feel it? a small earth wake today. 2.8 reported just before 10:30 this morning. it was such a small quake there are no reports of damage or injuries. >> even small earthquakes are a good reminder to be prepared for the next big quake. >> here now with help. >> are you financially prepared for an earthquake? we talk about making sure our homes can get through the next big shake. we talk plenty about safety gear and drinkable water after the quake. what about spendable cash? joining me now. the financial adviser good friend of the program. tips on how to be financially ready. not just for an earthquake but any natural disaster. i looked up financial preparedness. nothing online. separately, there's plenty. people don't talk about it. >> if you have been through one

disaster or another. it has tremendous impact on you as a person. i always ask the question, if you only have five minutes to go into your house, could you get your stuff? what i mean by that the important documents that identify who you are. what you're doing. all your bank accounts. the fact you own a house. a will and a trust. you'll need those to make sure everything is right. so you have to be able to do this within five minutes. so we have had all the disasters happen. more and more frequent. to make it easy, use your iphone. take pictures of everything you own. and documents. if you have to prove something you have a record. down load it and store it. away from your house. >> it's not there to burn up. or whatever. now you have to be saving money.

it's different saving for this and clelk college education. >> it's a different kind of money. actually for a disaster, you want to keep cash on hand. maybe a store many in your house. generally you want to keep one month salary. because when it happens, the atm can be closed. the electronic system can be down. you may need cash immediately in the middle of the night. we suggest having that cash and keeping it hidden. you have to remember where you hid it. >> don't fetell anybody about i >> you need cash cash. >> because you'll have to buy water. if you haven't prepared water. you'll have to buy food. you have to have money available. >> you had a month worth. that's the general rule. >> for you it might be two. it depends. the concept is you have to have

cash available to go out and get emergency things to take care of the family. until you get to a bank. or a lender. able to file insurance claims. >> again, a lot of your information should be on the cloud. so you can go access it later. >> that's -- exactly. that's the safest place. you have to access it. if you have it in a vault in your house but if you have a fire you could lose that. most important thing is you have to be able to find your stuff. in five minutes. >> that's the important thing. >> how you do it that's up to you. >> back to you guys. >> george is scaring me. i have to find my cash. george. for more information on how to make an earthquake kit and create an emergency plan. go to abc 7 news.com.

>> check your freezer. there's a chicken nugget recall. the agriculture department is recalling more than 36,000 pounds of tyson foods white meat chicken nuggets. after some customers found pieces of soft blue rubber inside. the recall effects the five pound bag with the best use by date of november 26. >> mcdonalds is seeing some strong growth globally. announcing today the global sales grew 4% over the last three months. u.s. sales up 2%. the ceo is crediting the efforts to beef up >> decades old family secrets. >> i wouldn't be the first one that foun out i have a different family. >> what 23 and me is doing to soothe over the lives changed by a dna test. >> dan is here with what's coming up. >> coming up there's a new reason to pick one over the

other. talking about cars versus trucks. plus. a bay area community that just nervous as 100 million people are about to focus on their favorite son sfwl one man with the ride of his life. we'll take you on it. those

they say you should always listen to your heart. and where better to do that, than the island of ireland? after all, your heart is the best compass there is. so get out there and fill your heart with the stuff that keeps it beating. fill your heart with ireland. tonight at 8:00 catch the

gold bergs and schooled. and modern family. 9:30 we have single parnlts followed by match game. >> now to the popular dna kits. millions of people got them over the holiday. some are getting unexpected results. then what happens. we went behind the scenes at 23 and me. customer service reps are getting thousands of calls per week. >> reporter: when jason received the results of his test he called the company three times. to complain. >> i was in complete shock. >> then the construction workers saw his resemblance in photographs. of his newfound relatives. he realized the jarring truth. his buy logical father was not the man who raised him. >> the operator told me i wouldn't be the first one that found out i have a different family. >> reporter: 23 and me shared his story telling us this is not

unique. gma with a behind the scenes look at the escalated call center. developed to handle more sensitive cases. it receives 4 to 6,000 calls a week. >> people that learn they had family member they didn't know about. do they try to ask you how to find them? what's the next step. >> how to contact them. >> they wonder how to bring the information up. >> representatives are given three months of specialized training in dna science. and practice role-playing to handle difficult conversations. the team has daily meetings to discuss what customers are dealing with and how to handle it. >> they got tested. they were half brothers. how can i help the customer. >> it's dramatic information. you need to be careful to listen and be sympathetic. >> do you feel like you're a

therapist? >> yeah. sometimes. we obviously aren't so we can't act as one. but listening and being sympathetic is a part of the process. >> there's also cases where it's a new relative they didn't know. there's positive interactions that we have as well. >> that's the case with jason. he connected with his new half brother. who shares his love of body building. >> if you ever meet a family member that you never knew you had. it's amazing. >> on its web site. they mention customers may have unexpected results and provide online forums with resources. medical experts say learning new information about your life will always have a significant impact on you. it's important to have support and seek professional counselling if needed. >> fascinating situations.

other test companies tell us they also have specialized teams to handle the situations. thanks for joining us. the news at 5:00 starts now. clearly the judge found that you violated probation. in the criminal case. >> only on 7. questioning the interim ceo of pg&e. after a judge makes a key decision. >> emotional reunion between a mother and daughter. after being separated at the border. now an expert weighs in on the long term impact. >> the simple dream of buying a house is out of reach for people. tonight one group is getting help from being priced out of the bay area market. will it be enough? >> the warriors draymond green has a new group of fans. >> >> thanks for joining us.

pg&e is getting new pressure tonight to stop its equipment from causing wild fires. this time from a federal court judge. >> the e team is the only reporter to question pg&e interim ceo today. back from court with the latest. >> pg&e was back in court on the criminal probation from the 2010 pipeline explosion. it committed safety