we were able to do that all in one visit. >> young and busy professionals are also finding this medical service conveniently fits into their lifestyle. >> i saw a big double-decker bus and the whole thing was painted this light blue, and it said "heal." it had, like, kind of a heart, like, kind of a red cross, like, something that was indicating, like, medical. and then i went home, and then i had a friend tell me about heal as, like, on-demand doctor, and i was like, "no way." i've gone to urgent care and waited five hours. i mean, your entire night is shot or day is shot. so, it is weird opening up your doors to the doctor -- you know, white cloak and all that stuff -- but when you look at it, it's actually really convenient because you can be home sick in your pjs and, you know, you're not feeling well. you don't have to leave the house. that's something we take for granted. so, the first time it happened, weird for the first five seconds, and then, after that, i was like, "wow, i'm gonna do this every single time now." it was great -- super professional. it was legit, not a joke. he came in with his assistant, and they checked my vitals. we went through the normal

procedures you go through if you were going to the doctor's office. so the credibility was there, it was real, and it was a lot easier, that's for sure. i've had two experiences with heal. one was just a general annual physical that i've had here at the house. another time, i actually had a sports injury, and i had a doctor come in. i had plantar fasciitis. they came in, they kind of gave me some recommendations, and then i thought i was gonna see a doctor the third time, but they actually gave me kind of like a guide, a step-by-step of what i actually should do, and they told me it actually was not necessary for a doctor to come in. so i thought that was good. it kind of showed they actually cared for me as a customer. like, i wasn't just another person they wanted to get money out of. for me, it's great because my insurance covers it regardless, but just to have someone come in when it wasn't necessary, that was really nice that they told me it wasn't needed, you know? >> many refer to the on-demand concept as concierge medicine, but the heal difference is that their doctors are not freelancers. >> we're actually all full-time employees. we're highly vetted, we're very collegial with the other doctors

that work with heal, and this is what we all believe, what we all want in medicine, is to be able to spend quality time with our patients. describe to me, kind of, how your typical plate looks -- your carbs, your proteins, your vegetables. one of the reasons why i decided to work for heal is because it's allowing healthcare to be affordable for everybody. in most cases, the only thing that a patient would pay for is their co-pay, so it's the same cost as going to a clinic or an urgent care, and if the insurance is not in-network, it's only $99, which is still very affordable for patients. >> that's right -- if you don't have insurance, a heal visit will never cost more than $99. >> for me, it fits in great because i could be in between jobs, and i could just be on my phone in the parking lot, and i could schedule my heal appointment within the next two hours, and by the time i get home, i just go upstairs, and the doctor is gonna knock on my door, and i'm already home for the night, and it's super easy. no one likes to wait in a waiting room, especially when you're around other sick people. it's nice to just wait on your couch, watch tv, or work from home. so, that's a huge advantage i'd

recommend to anybody. >> if you're ready to heal, check out their app or visit them at heal.com. >> coming up, oysters and goats! you smell fantastic, daisy! a road trip to point reyes gets wild. at at&t, we believe in access. the opportunity for everyone to explore a digital world. connecting with the things that matter most. and because nothing keeps us more connected than the internet, we've created access from at&t. california households with at least one resident who receives snap or ssi benefits may qualify for home internet at a discounted rate of $10 a month. no commitment, deposit, or installation fee. visit att.com/accessnow to learn more.

>> "bay area life," where lifestyle, interests, food, and entertainment all come together. >> hey, everyone.

we're all over the bay area, but before we head to our next stop, i wanted to tell you about the led highlights on the honda civic. they help you see more of what's on the road, using less energy, plus they turn on and off automatically. ♪ >> hey, guys. i'm at the tomales bay oyster company, and i am about to get my food on. i'm gonna meet up with my buddy sean. let's go get shuckin'! sean! >> hey, lizzie. how you doing? >> how's it going, my man? >> long time no see. >> i am ready to get shucking. i've never -- i've never done this before. >> well, it's really easy. >> promise? >> i'm gonna show you some tips. >> okay. >> and we're gonna clear up some common mistakes i see. >> what do people usually do wrong? >> well, first thing -- an oyster knife. i see people using a screwdriver or a butter knife. >> really? >> the best thing to do is to get a good oyster knife. >> and wear a glove, right? >> a glove is very important. you got to have something to protect your hand. >> and you always said

bring a towel or a rag of some sort, right? >> yeah, safety rag. just to protect your hand. >> and how many oysters can you do in a minute? >> ooh. my spm, shucks per minute, it's about 12. >> your spm? >> 10 to 12. mm-hmm. >> okay. so, what's the first thing i do? i don't even know what to do. >> an oyster has a cup side and a cap side, so we're gonna make sure the round side is down on the table. >> so, that's down. >> exactly. >> got it. >> and then, back here, this pointy end, it's what we call the hinge. >> so, we've got to pull the hinge out, okay. is that right? >> yep. >> okay. >> just gonna take my knife... >> uh-huh. >> come in right at the hinge, right in between the two shells. >> uh-huh. >> first step is to make a chip -- chip it away. so, it's all in the wiggle. >> it's all in the wiggle. and we're not talking about your hips, right? [ both laugh ] >> wiggle like that. and you're gonna twist it and pop it open. i like to hold it in my other hand. and then you're gonna take the knife and sort of pry the shell upward. and then, we're gonna make a cut along the top of the upper shell. and we're gonna cut that adductor muscle, and it's gonna remove

the cap shell. now, we're gonna make a cut and sever the bottom of the adductor muscle. and just like that, we're ready to go. today, we're grilling. >> okay. >> these are our small pacific oysters -- smallest bay. these are what we can grill. some people like a little bigger, the medium size. smalls are great. >> okay. hey, what are some of the benefits to, uh -- to oysters? >> actually, it's one of the most naturally nutritious meals you can possibly eat -- good source of protein, omega fatty acids. >> uh-huh. so, it's not just an aphrodisiac? [ laughs ] it's also healthy for you. >> exactly. and then there's iron, and then the big kahuna, which is zinc. >> really? i did not know that. look at that. now i'm an oyster pro. so, then you just -- you don't put anything on there? you just toss it on the grill? >> toss it on the grill, let it cook for a little bit. >> so, these bad boys are done, sean? >> they're done. >> okay. >> bring them in. there's one for you. >> okay. >> and one for me. >> all right. how was that, sean?

[ gasps ] looks so good. i can't get you. you're slippery. mmm! whoo! that's got some kick to it, sean! >> a little kick, not much. >> oh, my gosh! that is so good. whoo-hoo-hoo! that is strong. ♪ okay, i needed a little change of scenery, so look where i am. you see some of my friends back there? i went from, what -- from oysters to this? where am i, tristan? >> we're at toluma farms in tomales farmstead creamery in tomales, california. >> and it is beautiful out here. tell us what somebody could experience if they decide to come out here and do a visit. >> we have 160 acres, and we have roads that go all the way up that and a really nice hike that'll take you up to the ridge where you can almost see the ocean. if you're here in the evening, you'll see fog rolling in in the summer. we love to have people come out

during lambing and kidding so that they can actually see, possibly, a birth but certainly very young animals, see what they're like around their mothers, them nursing directly off the animal. >> now, these guys hanging out behind you, they seem like they want this interview to end, tristan. is that true? >> when it gets colder and darker, they're ready for dinner earlier in the day, it seems like. this is daisy. she is perfectly hand-trained. >> hi, daisy. how's it going? you smell fantastic, daisy! now it's time to head over to the creamery and see how it all comes together. i'm here at tomales farmstead creamery, and i'm talking to jennifer, the cheesemaker here. hi, jennifer. >> hello. >> i noticed the goats. [ laughs ] and they milk the goats, and from that, they pass it off to you, correct? >> correct. >> and what do you do with it, jennifer? >> well, i pasteurize the milk first. i'll make one of four types of

cheeses. i make two hard cheeses. right now, we're making just a goat cheese, like a tomme that... so i'll form the cheeses in one day, and then they age for two to four months before we sell them. >> okay. i have to try. >> this is the sheep-goat blend. we call it atika. and this is called assa. it's a goat -- just an aged goat tomme. >> okay. so i'm gonna give it a taste. >> [ laughs ] >> mmm! i've never had anything like this before, and i love cheese. [ both laugh ] jennifer, thank you so much. thanks so much for joining us. we're gonna be back here next week with more stories to share. in the meantime, we'd like to hear from you. so send us your favorite stories, pictures, videos, and places right here in the bay area. visit us online, join us on facebook, and follow us on twitter. all of this fun driven by your northern california honda dealers. >> for more information on the

vehicle featured in this episode, visit norcalhondadealers.com. ♪ ♪

they say you should always listen to your heart. and where better to do that, than the island of ireland? after all, your heart is the best compass there is. so get out there and fill your heart with the stuff that keeps it beating. fill your heart with ireland. shshow me homecoming. baby sloth videos on youtube. amy, do you uh mind giving someone else a turn? oh yeah i made myself a little comfortable here. i got a pizza for amy! yes, that's me! xfinity lets you search netflix, prime video, and youtube with the sound of your voice. and i don't have my wallet, so. that's simple. easy. awesome. get started with xfinity internet and tv for $40 each a month for 12 months when you bundle both. click, call or visit a store today. until a week after lauren reported it.

the detective assigned to her case was off. lauren told her mom she felt like she was all on her own, unprotected by those tasked with keeping her safe. >> one thing she did tell me, feels like i'm bothering them, because she was calling so much. and then i remember telling her, it's their job to listen to you, you know, if you're complaining. but they weren't listening. no, they weren't. they weren't. they weren't taking her seriously. >> reporter: and lauren's friends reported to campus staff that roland had talked about wanting to get lauren a gun, but no one, including campus police knew yet, was that roland was on parole, which should been an automatic red flag. campus police weren't sharing information with salt lake city police. and they never knew about lauren's complaints, a communication gap which would prove fatal. >> reporter: they missed the fact that he was on parole. >> lauren had no law enforcement

experience and yet, she was able with a laptop to find out all this information, he was a sex offender, he lied about his age, his name, but yet the police couldn't make this additional leap and discover his parole status, which is public information. >> those are things that should have set off red flags. you don't know necessarily if a suspect is going to commit a violent act. but you don't just leave them alone. you have to do something to make sure the act doesn't occur, in this case, prevent somebody from die being. >> reporter: it's now monday, october 22nd. how concerned were you at this point? >> i had a false sense of security. the police were on a lookout. never in my wildest dreams did i think that this individual could hang out at her dorm. >> reporter: but roland was at her dorm, seemingly lying in wait, hanging out with some of her friends. at about 8:00 p.m. that night, after getting out of class on her walk home, lauren calls mom just to chat like they often did.

>> she was talking about class projects that she was working on. it was just a fantastic conversation. >> she was talking about next semester, too. >> she was planning her future? >> and all of a sudden she yells, no, no, no. next, lauren's parents hundreds of miles away desperate for answers. inside the police response. ♪ hoo - want to take your next vacation to new heights? tripadvisor now lets you book over 100,000 tours, attractions, and experiences in destinations around the world like new york, from bus tours to breathtaking adventures. tripadvisor makes it easy to find and book amazing things to do. and you can cancel most bookings up to 24 hours in advance for a full refund. so you can make your next trip monumental. read reviews, check hotel prices, book things to do, tripadvisor.

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♪ ♪ i called 911. >> reporter: it's been 13 days of hell for lauren mccluskey. she had been on the phone with police more than 20 times. >> i'm being blackmailed. >> reporter: pleading for help with her ex-boyfriend. >> they're trying to lure me. >> reporter: but on this night, october 22nd, she was on the phone with her mom walking home from class. >> it was just a fantastic conversation. >> reporter: little did lauren know, her ex, melvin roland, was waiting for her. >> and then all of a sudden she yells, no, no, no, and then the

line was still open. and -- and then, and then matt called 911. i -- i yelled to him, and he called 911. >> hi, my daughter lauren mccluskey was talking to her mom, and then she just started saying no, no, no, no, like someone might have been grabbing her or something. >> okay. how long ago was this? >> this was just two minutes ago. >> my whole focus was, i'm not sure what's happening, but i have to just give them all the info i can. >> you were trying to save your daughter's life in that moment? >> absolutely. >> we have to concentrate on helping. okay? the officer is there who knows about her situation. and he is telling that to the dispatcher. >> reporter: melvin roland grabbed lauren and threw her into the back of a car, driving her to another part of the parking lot.

there he shot her, time after time. >> i hoped that she somehow ran away, and at that we would find out, hey, we found lauren, she's a little bit bruised, but we got her. but they never did. >> reporter: chillingly, roland leaves her body in the car in that deserted parking lot. moments later, a woman roland has just met picks him up, and they go out on a date. hours later, police find lauren and are now in pursuit of roland. they chase him to this church where he shoots and kills himself. >> her mom texts and said that we lost her. and i was like, what do you mean lost her? and she said she got, she got shot. >> what would you say is the greatest tragedy surrounding your daughter's death? >> the unfairness of it. i know that word gets used a lot. but i'm going to have my 50th birthday, and i don't think i

deserve to see 50. why couldn't lauren have had a long and beautiful life? >> are you angry? >> mostly sad. >> the sadness is so complete, i don't have room for, for anger. maybe i should be. but i'm just not. >> but we do want change. >> i would just want to note, this is, of course, a very sad time at the university of utah. and even as we grieve, we are aware that our grief pales in comparison to that of the mccluskey family. >> reporter: after lauren's death, the university ordered an independent review. >> the report does not offer any reason to believe that this tragedy could have been prevented. the individual responsible is melvin shawn roland, an evil, manipulative criminal. >> it's a statement that was probably written by a lawyer, and it defies logic. >> it's a ridiculous position.

>> if you look at the police reports that are public, and you read the report, make your own judgment. >> reporter: the report pointed out where campus police fell short and made 30 recommendations, which the university now tells abc news it's working on. immediately. including increased training, hiring more police, putting into practice procedures to make sure critical e-mails and voice mails are processed in a timely manner. it's not enough for the mccluskeys. they're now pushing for state legislation they believe may have helped save their daughter. >> the lauren's law proposal has to do with liability. >> gun ownership. you're responsible for where your gun ends up and in whose hand. >> correct, and within reason. >> reporter: roland had borrowed a gun from a friend, and they think the lender should be held accountable. family and friends are also

advocating for more female police officers and for a hard look at how society treats domestic violence. >> we need to take every comment, every allegation and investigate it, take it seriously. >> reporter: lauren's life ended too quickly. but her parents are now making sure that her name lives on forever. why is it important for to you have lauren's name live on, for people to remember your daughter? >> i think, i don't want to be in this world, okay? i don't want to be in a world without lauren, but i'm stuck. so what are we going to do? and this is, you know, a way to do two things. one is to honor her legacy, and the second is very practical, to do as much good as we can, but there are actual people out there who are going to be helped by this.

they say you should always listen to your heart. and where better to do that, than the island of ireland? after all, your heart is the best compass there is. so get out there and fill your heart with the stuff that keeps it beating. fill your heart with ireland. the one with the designer dog collar.(sashimi) psst. hey, you! wondering how i upgraded to this sweet pad? a 1,200-square-foot bathroom, and my very own spa. all i had to do was give my human "the look". with wells fargo's 3% down payment on a fixed-rate loan and a simpler online application, getting into my dream home was easier than ever. get your human to visit wellsfargo.com/woof. what would she do without me?

♪ lauren mccluskey's life ended at just 21 year old, killed by her ex-boyfriend, a grim reminder of the violence young women face every day. nearly three women are murdered every day in the u.s. by current or former romantic partners.

>> when the victim leaves the abusive situation, it is the most dangerous time of her life, because the abuse is about control. so, when the abuser feels that control slipping away, it can intensify the desire to control. >> reporter: lauren's parents don't want anyone else to feel this pain. you're starting a foundation now. >> the lauren mccluskey foundation is going to be a public charity, focusing on campus safety, celebrating her life, which is athletics, reflecting her love of animals. >> i feel if we can do something good and make a difference, it will at least take our minds off the sadness. our thanks to amy. thank you for joining us on this special pre