do you remember the moment you saw that gun? >> how could i forget. >> please hurry up. >> pow, pow, pow, pow, pow. >> there's a crazy man on a shooting spree. >> an uber driver. >> 911. >> i'd like to report an erererr driver. >> who could have ever imagined that these strangers' lives would forever be connected because of an uber driver? >> no, no. not that. they say, yeah, it is. >> i just kept telling them, you're going to make it. you can make it.

>> i almost died. and my mom was a basket case. >> we just kept asking him, why? and finally, he says, if i told you, it would blow your mind. >> a devil head? popping up in your uber app? ♪ when the devil comes you had better hide because hell is coming down ♪ ♪ when the devil comes ♪ >> evil visited a place that we thought that we might be insulated. >> warm all across west michigan. everybody heading up to the 40s and some may even touch 50 today. ♪ there's a light that ties us >> everybody ready? >> february 20th, 2016, was just a normal day. ordinary people doing ordinary things.

friends and family hanging out together. >> i was going out with some friends that night. >> i had worked the night before. so i was working 12-hour shifts, which allowed me to sleep most of the day. >> it was just a normal day. >> reporter: this is an ordinary day in kalamazoo, michigan. and the lives of these ordinary people are about to intersect and be changed forever because of one man, jason dalton. the uber driver. >> we all love hailing a car with an app. it's easy. it's convenient. but the truth is, when that car shows up, you really don't know who's in the driver's seat. >> uber driver under arrest. a driver accused of raping his passenger. >> we're stepping into a vehicle of a total stranger, who could harm you, who could wreck the car. and so there's an inherent vulnerability to these ridesharing programs. >> 911?

>> no one needs to be riding with this crazy man, and he doesn't need to be on the road. >> when an uber passenger places a request, it gets routed to a nearby driver. and as soon as they accept it, they go drive to the passenger. and that passenger will actually see the picture of the driver. and they can follow along on their route as they drive to pick them up. >> reporter: it's 4:21 in the afternoon. and uber driver jason dalton is picking up his first ride of the day. matt mellon. >> uber had just come to the kalamazoo area, and he decided that was a way to make some extra money. >> to raise money for a vacation. >> he was new to uber, was just learning how to figure out the app, they had good reviews of his rides. >> reporter: this one ride would unleash eight hours of terror in kalamazoo. and we've been covering this story for years now, from the very beginning. >> matt mellen was going to pick up his car after leaving it the night before at a friend's house. >> so he picked me up here. >> reporter: do you notice the names of the uber drivers, when you get in there? >> i mean, sure. i always look at their photo.

>> reporter: right. >> do i pay much attention to that? not really. >> matt was one of the first of many people whose life would be affected by jason dalton that day. >> he did have a dog in his back seat. so, i sat in the front seat because the dog was in the back seat. >> jason took his dog for a walk before he started driving riders in the uber. >> reporter: so, you hopped in and you started off on the route. >> at this point, everything was fairly normal. he did receive a telephone call, and he took it over the bluetooth speaker. it was one of his children. >> reporter: how long did that phone call last? >> it was rather brief. i would say, maybe, two, three minutes. >> his son calling wanting to know if he wanted dinner. it was dinnertime. he hung up the phone, and things changed. >> then, out of nowhere, it was like he was dealing with a completely different person. >> that's when he slammed the gas pedal. and then, boom, we were off. >> reporter: how fast do you think he was going down these streets? >> it was pedal to the metal,

probably 75, 80 miles an hour down this road. i was bracing for impact, basically. >> jason is running stop signs. he's speeding through traffic. matt is in the front seat thinking he might die or that their car is going to get "t"-boned. he wants out of that car. >> he was worried that he wasn't going to make it home, he wasn't going to see his family or friends again. he was terrified. >> i was pleading for him to stop at this point 'cause it was like, "you just hit that car." and he's like, "i didn't hit any car." >> reporter: is his tone normal? is he sort of conversational? >> yeah, yeah. he was rather calm. and he's like, "what's wrong with the way i'm driving?" >> reporter: as he's going 75 miles an hour down these residential streets? >> yeah, swerving in and out of traffic. we were going so fast, we just blew right through this. at one point, i even thought about hitting him. i was like, "oh, there's my friend's street." >> reporter: you were just trying to get him to stop.

>> yes. there's my friend's house. finally, he slammed on his brakes. >> i heard this loud screeching noise. and our neighborhood is normally very quiet and very subdued. there's not really any traffic. so i ran out into the front yard. the silver chevy equinox came screeching to a halt, and a door flew open, and, like, this guy does a tumble roll out of the car. and i couldn't tell if he had been pushed, shoved, or he actually jumped out of the car. i see this driver. dark, heavy rimmed glasses, crazy gray hair. he looked very agitated. >> reporter: did he immediately take off again? >> yeah, yeah. he burned his tires out. i was like, "call 911. call 911." at that point, i was also dialing 911. >> 911. >> i was just in the car with my uber driver. he was weaving in and out of lanes. he sideswiped a car. >> what kind of car was it?

>> it was a chevy. >> did you want to talk to officer? >> i just want them to be on the lookout. >> okay, thank you. >> unless the police witness that themselves, which unfortunately, they did not see that vehicle, he did not wish to be contacted. if there's no complainant, there's not much they can do. >> when i got home, i contacted uber, via e-mail. >> reporter: back in 2016, there was no way to immediately call a human at uber in case of an emergency. >> who exactly is this uber driver, jason dalton? what do we know about him? >> to me, the most remarkable

thing about him was how unremarkable he was going into february 20th. >> jason, by all accounts, was an unremarkable character. >> he had a nine to five job, with a family. >> reporter: a father that posted pictures on facebook, you see him with his wife and kids on the couch. >> they had married for over 20 years. >> reporter: on a boat, playing with his kids. >> just seemed like a normal, nice guy. >> jason grew up in indiana. he moved to kalamazoo during high school. >> i was the best man in his wedding. he could make conversation with just about anyone. he was not afraid to speak his mind, but definitely not out to cause trouble. >> he liked to work on cars,

figure out how cars worked. but he also liked guns. there was something that occurred, a break-in, someone stole some of his tools. that bothered him, i believe that's what caused him to start collecting guns. >> nothing that would cause you to go, oh, my gosh. he had 15 guns at the house. >> the guns were all legally owned. there was nothing to prevent mr. dalton from owning any of the guns he was in possession of. >> i think you'll find in this community and many others, i don't think his ownership and the number of guns was anything unusual, frankly. >> reporter: before jason dalton took this incredibly ride, the day had been completely ordinary, at least for him. >> he met a friend, and they visited a couple of local gun stores. which was typical for them.

>> when jason dalton goes to the gun shop, he buys both a hollistholster and a jacket. >> jason was friendly with him, smiled, laughed, gave him a little hug as they walked to the cash register. he said, have a nice day, and he said, i'm going out to enjoy the weather, and that was it. >> after matt was able to escape from the wild ride with jason dalton, jason dalton then went home. >> he ended up going home to his house, and retrieving his weapons. >> at that point, we know he had a glock 19 9 millimeter. >> jason puts on a bulletproof vest, and goes out to pick up passengers. but this time, he's packing heat, he's off to the fateful route where he will intersect

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♪ 88.3 wcxk kalamazoo. >> the weekend is here again. clouds tonight, 35. >> 46 right now, working our way up to a high of 53. >> kalamazoo, where it's at in western michigan, is just about halfway between chicago and detroit. it's sort of a bigger town that still has a small town feel. >> kalamazoo city contains a lot of businesses, a lot of restaurants. >> about 100 polar plungers are thawing out tonight after jumping into turk lake this afternoon. >> the attraction to kalamazoo is that it is a safe midwestern town with those midwestern values. the cost of living is good. you can buy a nice house, live in the country if you want, but

you're close to the city. it's one of those ideal towns where parents dream about raising their families. >> it's not the kind of city where you would expect jason dalton to go on a rampage. >> february 20th, i remember so vivid. it was one of our first warm days, maybe in the 40s. and the snow was melting. it was a break from the winter. >> tiana carruthers, a 25-year-old mom, she had one daughter. >> i just remember, happy, smiling, laughing. that's what the sun does to you, the first warm days here in michigan, you know? because you never know when the sun might be out again, for sure. >> reporter: tiana's afternoon and her whole life would change when jason dalton's route would cross her path in that parking lot. >> that day, things seemed to start to unravel a bit.

after matt, dalton goes home and he retrieves his weapons. >> reporter: jason dalton, after having this terrifying ride, goes back to driving uber as if nothing happened. >> the fare there that had called for a ride, her name was maci. >> at the time i was 15. >> maci ordered an uber at the meadows apartment complex. jason got the call, and so he headed over. >> the meadows is a typical kalamazoo county condo apartment complex with a parking lot. a lot of families live there. kids are outside playing, people are walking their animals. >> so when jason showed up, he was looking for the picture he saw in the account, but he didn't see her. >> he was calling me and telling me, like, saying i was giving him wrong directions. and was getting upset with me

and then had hung up on me. i just kept texting and texting and i was like, "are you there yet?" >> reporter: tiana carruthers lived at the meadows complex where jason was coming to pick up his next fare. >> talk about being in the wrong place at the wrong time. that was tiana carruthers. >> i was in the house just finishing up a workout, you know, trying to get fit for the summer. and my daughter was with some young ladies. they came in like, "we really want to go over this girl's house named joi." "can we go over her house?" i said, "okay, i'll walk you over there. we'll go meet her mom." i had joi, kaniya, dorjaye, edriana, salinah, and myself. >> reporter: snow's melting, and you cross the street. >> yes. >> reporter: do you remember what you were talking about? >> oh, we're just talking, laughing, and then all that ended when i saw this car just

speeding. >> reporter: right as they were about to cross the street, tiana and those kids, jason dalton pulled up. >> he just instantly was right in front of me. i just remember a dog barking. wouldn't stop barking. >> he saw tiana, and he approached her, rolled down the window, asked if she was maci. >> he just kept asking me that. "are you maci?" i said no. i said it quite aggressively because it was, like, "you're driving crazy." >> reporter: at this point, it seems he's angry because he's having trouble finding this person, maci. >> he speeds off after i said no. we continue to walk, but at the time i still have my eyes on him, just, you know, paying attention. >> he turned the car around,

drove back towards her. >> i saw a car. it was coming fast, but yet slow motion in my head. >> he took the glock model 19 out of his pocket. and as he got even with her, she saw him pull the gun. >> reporter: do you remember the moment you saw that gun? >> how could i forget? i told the girls, "run. no matter what, you run and do not come back." >> she had no idea she was looking in the face of a man who was going to commit these horrible crimes. >> maybe if i just keep moving, if i just keep moving, if i keep moving, but he just continued to shoot. anything with a stain. soak your nasty jersey. it stinks! wash the really dirty clothes separately. remember -hard work builds character! new tide pods with upgraded 4-in-1 technology

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>> reporter: it's this sunny, unseasonably warm day in kalamazoo, michigan, and uber driver jason dalton's day is only getting darker. he just pulled this gun on tiana carruthers, this mother, who's just trying to shepherd these children across the street. >> i'll never forget his face. i'll never forget the pain that i saw in his eyes. i'll never forget the anger that he had. >> she saw him pull the gun. >> after i realized the kids were far enough, that's when i made a decision to just start running. >> he starts shooting and shooting and shooting, again and again and again. >> i just kept hearing bullets,

just, bang, bang, bang, bang. >> 15 rounds. >> i was shot four times. i didn't feel the bullets right away, it was like a bee sting at first. >> i ran to the door. everybody's just kind of screaming. "someone got shot." >> 911. >> hello, i need an ambulance. please hurry up, somebody fired shots. >> there's been, like, nine to ten gun shots right outside our apartment complex. >> we need someone here. >> okay, over on high meadows? >> for one split second i was like, "this might be it." i tried to get under a car, but then when i realized if i just keep moving, if i just keep moving, if i just keep moving. then he'd just continue to shoot. so i laid there.

and i pretended that i was dead. and i just kept telling myself, "god, you're gonna make it. you have no other choice. you're gonna make it." and i just kept telling myself, i just hope the children are okay. lord, please. i can never forgive myself. just make sure that they're okay. >> i thought it was maybe rocks or something hitting the siding, and that's when i checked out the window, when i saw a car was speeding off. >> when he pulled off, i figured it was okay to call out. i just started screaming, "are the kids okay? are the kids okay?" and then i heard a woman. >> she wanted to know about her kids. she was coherent. >> then i heard more voices. >> a bunch of people just came

out and started helping her. >> and they were like, "are you okay? are you okay?" i just kept telling them i wasn't gonna respond to any of their questions until i knew that the kids were okay. >> please don't move, they're coming, okay? please don't move, we got the kids. please don't move. >> i've never met her, this was the first time, and it's the wrong way to meet your neighbors. she's very lucky, and those kids are very lucky, too. >> you physically blocked some of those bullets from where those kids were going. you took those bullets with your own body to protect them. >> yes. if i didn't, and one of those children were hurt, i don't think i could bear a child losing their life. would i do it all over again? hell, yeah, i'd do it again. without a doubt.

>> how can i help you? >> dispatchers are fielding those panicked calls from the meadows, and are now starting to see similarities between those calls and the call made by matt mellen just an hour earlier about that erratic uber driver. >> reporter: both reports were of a man in a silver suv with a dog in the back, and he's driving erratically . >> that's just too crazy that the vehicles are similar, though, with a dog. >> the 911 dispatchers called matt mellen back. >> hello? >> hi. did you call earlier about the uber driver? >> yeah, yeah. he picked me up from my house. did you guys catch him? >> nope, we're just trying to see if he was involved in another incident. >> okay. i have his name from uber, it's jason. i did send her a picture. i remember that. of him, 'cause i took a screenshot of his uber profile, and i sent it to her with his name. >> it appears that there was a missed opportunity in this case, where law enforcement maybe

could have stepped to uber early on to identify and locate jason. >> but for now, jason is still on the road. tiana is raced to the hospital, in serious condition. >> i remember just being in and out of consciousness, a lot of things are a blur. >> those bullets fractured both of tiana's legs, her left arm, and another bullet actually entered her liver, where it still is. >> when you feel something moving in your body, as a woman, you remember your baby growing inside of you. that's supposed to be a great feeling, but a bullet traveling in your body was not what i ever to go through. i remember being so angry because i couldn't walk. i was like a child all over again. >> in a newsroom, you're always listening to the scanners. you're always monitoring the scanners. >> county sheriff, 13379 and units.

just be advised, the county's taking a call of one individual shot. high meadows drive. female down, she's been shot several times. >> there was, you know, a report of a shooting. >> the initial shooting involving tiana carruthers. we didn't hear any more. so, that pretty much went, you know, by unreported. >> jason dalton, during his getaway, ultimately strikes a vehicle nearby. he runs a red light, he sideswipes a car. >> i was headed north, with my wife. we were going to a place to pick up some ice cream. he came out of nowhere. he just came out from behind the other cars that were parked waiting at that red light, and ended up hitting me. >> 911. >> i need an officer to come out, i was just involved in an accident where a guy ran a red light and hit me in the intersection. >> the equinox was still operable, but it had some very obvious front end damage to it. it would have been easy, especially for a police officer, to identify it. if there'd have been a bulletin on the news that we're looking

for a silver equinox with front end damage, it was very unique. >> he wanted to switch cars at this point. jason called his wife and asked her to meet him at his parents' home. >> he gave her a gun, said, i'm not going to tell you what i'm going to do, but when you watch the 11:00 news tonight, you'll know that it was me. endometriosis pain... or i can... (diane vo) i can keep apologizing... or i can... (sherry vo) i can hope my pain gets better on its own... or i can talk to my gynecologist today! (avo) you didn't choose to have endometriosis... but you can choose to ask if orilissa is right for you. orilissa is specifically developed for women with moderate to severe endometriosis pain. in clinical trials, orilissa was proven to reduce 3 common types of endometriosis pain,

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after jason dalton shot tiana carruthers, he then sped off, driving erratically, then sideswiped a car and then went and met his wife at his parent's house. >> his parents spend time out of state and they weren't home at the time. >> he starts having a conversation with his wife, which she thinks is very strange, completely out of character for him. >> he told a story to explain the damage to their vehicle. >> told her that he was being shot at by cab drivers and made some statement that they don't like uber drivers. >> he would not look her in the eye, he refused to look her in the eye. >> he was acting paranoid. he went into the house, retrieved a taurus handgun,

tucked it in her waistband, and said, "you need to keep this on you." he also told her just to stay with the kids and not to leave the house. >> he said, "you can't go to work on monday. you can't take the kids to school on monday." >> it was totally out of character for him, and she was bewildered. she didn't know what was going on or why he was talking that way. she had never seen anything like that from him. >> he said, "i'm not going to tell you what i'm going to do, but when you watch the 11:00 news tonight, you'll know that it was me." >> i don't know that there was anything that she could have or should have done in that moment. looking back at it now, that's the place where you say, "i wish she would have done something differently." >> and then he left. originally, there was a humvee at the home that he wanted to take. however, when that car wouldn't start, he took a different car that belonged to his parents, a dark-colored chevy hhr. >> he was now in this dark colored hhr.

so, now, the person that they were looking for, who was involved in a shooting in this silver equinox, wasn't in that car anymore. >> he goes home and he switches guns. the gun at the carruthers scene didn't work perfectly. he took that glock model 19 and he left it on his workbench, and he grabbed a walther 9 millimeter and went back out. >> he took some uber rides. >> so he's already shot this woman. he doesn't even know if she's alive. he probably assumes she's dead, and he's picking up people and dropping people off. just think about that. >> some of his riders said, really, the only thing that was unique about their ride was they were keeping an eye out for a silver equinox, and here comes a guy in a dark hhr. he says, "oh, yeah, i'm jason. i'm the guy you're looking for. sorry, i had car trouble," or something like that, and they get in the car. >> one passenger said that he was listening to the radio and singing along.

>> being one of those people in that uber, can you imagine what that would've been like for them? i can't. i can't even. it's just something that you would never in a million years think of. >> and all around kalamazoo, unsuspecting families have no idea what jason dalton is up to, or that he could pose a danger to the community. we're talking about families like the smiths, who are about to have their own encounter with dalton at a local car dealership. >> when you think of people who live in kalamazoo county, you think of the smith family. mom, laurie, dad, rich, son, tyler, daughter, emily. close-knit, very tight family. >> rich, he was the life of the party. >> my brother and my dad, their personalities were identical. they were super close. tyler was 17. he was a soccer player, very

carefree attitude, you know, thought that nothing could touch him. >> that's going to leave a mark. >> when i first met alexis, you know, his first true love, they were just inseparable. i told him, i said, "tyler, don't you dare break her heart. she is a sweet girl." he realized, "yeah, you're right." >> tyler and rich smith were headed to the kia dealership to look at trucks. >> my brother wanted to have a vehicle that he could take up on the dunes. >> i was out with friends and my phone battery had died. >> i ended up getting sick and not feeling well and so i went home and went to bed. >> when rich and tyler went to the car lot to look at trucks, his girlfriend alexis stayed in the car, in the backseat.

>> rich and tyler started looking at the trucks that tyler had been looking at and wanted to show him. >> can you imagine being a 17-year-old and going to a car lot with your dad and that excitement, and how happy they were. what an exciting time this was for them. >> jason dalton has just dropped off some passengers when he spots a father and son checking out some trucks, and he zeroes in on them and starts heading their way. >> 911, where's your emergency? >> hi, we're on business 94. we passed the kia dealership and we just passed somebody shooting a gun and two people lying on the ground.

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>> reporter: it's been about 4 1/2 hours since jason dalton shot tiana carruthers and at this point he's actually picking up other passengers. he switches cars. he switches guns. he meets with his wife and now he's pulling into a local car dealership. >> the used car lots and the car lots are lit up. >> it's a very busy intersection, and it's a pretty popular dealership. >> it's considered a safe area in kalamazoo. >> tyler had gone out looking at trucks during the day and then he was going to go back and show rich them. >> we hated dealing with car salesmen, so we always went after hours. >> richard and tyler smith at the seelye ford on stadium drive, under a bright light, looking at a ford f-150 pickup

truck. it's this electric blue color. it gets your attention as you're driving by. >> and they're there with tyler's girlfriend, alexis cornish, who's sitting in the car. >> i don't know anything about trucks and it was cold outside and i was tired. >> so, tyler and richard, looking at the trucks when jason dalton pulls up. jason gets out of the car. this is different from the other scenes. >> he walked up to tyler and his dad and asked them what they were looking at. they turned around and were like, "the blue truck." and that's all the words that they got out at that time. >> kalamazoo county 911. >> hi, we just drove by the kia. what road are we on? 94 business, and a guy just shot some people in the parking lot.

>> jason dalton walked up to them and started to shoot, and shoot, and shoot, round after round after round, until he had shot each of them. 16 shell casings on the scene. one shot nine times, one shot seven times. >> they fell down. and that's when i ducked behind the seat so he couldn't look at me. >> that's the most terrifying thing in my mind. alexis cornish hiding in the back seat of a car, wondering how many seconds she had left in her life. >> the range rover parked, headlights on, sitting there. jason dalton is just steps away from alexis. >> he went to look at the black vehicle. and went to try and open the door to that vehicle and it was locked.

he turned around and walked away. >> she didn't have a cell phone. so, just think, would her glowing screen have called attention to jason dalton? her life was spared that night. >> i got out of the car and looked around to see if i could see any shadows and then i went and grabbed tyler's phone out of his pocket and called 911. >> 911, what's your emergency? >> yes, my boyfriend and his dad just got shot at the seelye auto group. >> are they on the ground? >> yes, and they aren't moving. >> okay, stay on the phone with me. i got officers en route. >> okay. >> i'm at an apartment complex literally less than a half a mile away across the street from the scene of the incident with my overhead lights on. emergency, i responded to the scene and arrived in less than a minute. >> just to advise you, you do have a witness over at the burger king parking lot. >> could you see who the person was that was shooting? >> no, i just turned because we heard gunshots. you could see the smoke from his

gun, and hear it as we drove by. >> well, we have several officers on the way, okay? >> okay, one police officer is just pulling in. >> in my head, i'm mentally preparing myself for a real shooting. possibly a suspect still there. i pull in. >> i got two right now on the ground. i moved on to checking for if there's any signs of life, checking pulses, obviously still keeping in mind there may be a suspect in the area. and i'm by myself at that point. sometimes, when you're by yourself, it feels like forever. after i identify that the victims were deceased, i saw a female on the phone in the backseat. >> is the officer out with you? >> he's right here. >> just you in here? >> yeah. >> who else is in here? where is the suspect? >> i don't know, he ran off somewhere that way. >> okay.

i have two down, one female in a vehicle, a range rover. stand over by the vehicle, stand over by the vehicle, okay? suspect behind the kia building. >> when officers arrived, the female was immediately patted down for weapons. a lot of times, callers are suspects. we treat everyone as a potential danger. >> i don't know where he came from, he came from over here. and he was like -- and he put his hood down, he had gray hair. >> that's the victim. >> she was very calm, but she wasn't panicking. she was in shock. >> did he come from in the building? >> i don't know if he came from in the building or around the building. >> jason dalton has just shot tiana carruthers. he's also murdered this father and son.

and now he's back out there on the loose and no one knows where he's headed next. >> and i'm gonna need two units on scene at the dealership with rifles to go with the k-9. >> i was probably the fourth or fifth officer on scene here. i knew that my job when i got here was to get the dog out. we were told that he left on foot so my job was to track him. >> he could gone either way around the building, brooks. >> was it easy for your dog, bodie, to pick up the scent? >> yeah, actually, it was. we locked on to the scent relatively quickly. the odor was still fresh. it was not, it hadn't been that long since the crime had occurred. >> where did it lead you? >> we tracked basically from where the victims were found and we went right past the kia dealership. the track ended there. we assumed he got into a vehicle. >> you know, being able to take your son to a car lot and dream about what could be, when i think about that and what

happened, it's just, it's really unbearable to think about. >> the police officer got there and so he's like, i'm sorry, ma'am, but your husband and your son were shot. and they didn't make it. and then i just screamed. and then i had to tell my sister -- my twin sister -- i said, "you know the father and son that were shot at seeley?" and she just started freaking out. and she's like, "no, no, it's not them. it's not them." and i said, "yeah. yeah, it is." >> it was incredibly cold-blooded. >> a father and a son shot. a teenage girl hiding in the car.

and then, 15 minutes later, a call comes in, multiple shots at the cracker barrel parking lot. >> shots fired, cracker barrel. >> it was a madhouse. people were terrified. >> kalamazoo is city with low crime. and so imagine, as this crime spree went on and on, police were just overwhelmed. >> reporter: the terror must have been enhanced, because at first everybody was looking for a silver chevy equinox. >> correct. then it's a chevy hhr, two completely different vehicles. >> police say that that they didn't know the scenes were connected. >> people were panicked. what is going on in kalamazoo county? >> there's a serial [ bleep ] killer going around. ♪ when the devil comes >> reporter: and the big question everybody wants to know, why? what could possibly explain this? >> there was like a devil head that popped up. >> reporter: he starts talking about the devil and colors red and black. and then, he says something no one could believe. >> it literally took over mind and body. >> the uber app? >> yes.

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when he activates his uber, that's when the horror begins. >> all of a sudden, you hear, pow, pow, pow, pow. >> if i just keep moving. but he just continues to shoot. >> the alleged gunman is an uber driver. >> how do you go from being a normal man, no criminal history, to killing all these people in one night? >> reporter: you're thinking, there's going to be another shooting. >> when you watch the 11:00 p.m. news tonight, you'll know it's me. >> it literally took over your mind and body, the uber app? >> yes. i just tapped it, and it was, like, a devil head that popped

up. >> reporter: the devil head. how is that not madness? ♪ when the devil comes, you had better hide because hell is coming down ♪ >> reporter: it's been about five hours of terror in kalamazoo. jason dalton has shot a young mother. she is fighting for her life. he's murdered a father and a son, and just minutes later, five more people are shot. >> kalamazoo county 911. >> i'm at the kalamazoo cracker barrel. there's been gunshots in a car. >> okay. has anybody been hit? >> two cars have been shot at. >> i had just laid down in bed when my cell phone went off, that we had a quadruple homicide. >> county unit, shots fired. cracker barrel. multiple shots fired into a car. >> this is 143 on scene. >> i pulled in and saw two male subjects waving me down, trying to get my attention. they were pointing over to two parked vehicles, which ended up being the two victims' vehicles. >> is anyone hurt?

>> that woman -- somebody over there, looks like -- these all three are all shot. >> reporter: this the third shooting that day, and it's a tragic ending to what had started as an ordinary night for a group of old friends. >> mary lou nye, mary jo nye, judy brown, barbara hawthorne, and a little girl who considered barbara her grandmother, abbie kopf, had gone to a live performance at a theater. >> abbie was around a lot of older women. she would hang out with barb and all her friends. >> she was adopted by barb as a grandma. >> barb would take her to card games or to her sewing class or whatever. >> barbara hawthorne was a retired worker from kellogg's, the cereal maker. mary jo nye was a schoolteacher. her sister-in-law, mary lou nye, was a retired employee from the department of motor vehicles in michigan. >> my wife made a heck of an apple pie. nobody's ever made one better as far as i'm concerned. >> judy brown was a caregiver for senior citizens.

she took care of older people. >> they met at the cracker barrel. had dinner and then they took one car because my wife didn't like driving any more than she had to. >> so, after having a wonderful time together, the women and abbie return to the cracker barrel parking lot. >> mary lou nye was in her van. the other women and the girl, abbie, were in the car. jason dalton drives up and opens fire on mary lou nye in her van. the women respond, you know, are hysterical, and then that's when he opened fire on the other car, shooting all of them. >> reporter: and so you go up to the cars. and what do you see then? >> i saw one victim in the driver seat of the minivan and then i saw three subjects in the sedan. >> ma'am, ma'am, you guys okay? >> that's when i heard barbara talking to dispatch on the phone, so i ran around to the right side. >> i'm on the phone with the victim. she doesn't have any

information. elderly woman. >> and then that was when kdps officer brooks arrived on the scene. >> is she alive? >> no, this one's not. the one on the right is, though. >> reporter: so, trooper donnay is talking to barbara in the back, right? he was trying to help her out. >> yes. >> reporter: at what point do you notice that there's something actually living, alive, in the front seat? >> sergeant nielsen comes up. we both happen to look at the same time and seen there was something moving. >> there's a kid in the front! >> he opens the door and sees abbie in the floorboard of the car. >> hello? hi. hi. hello? >> we see that she's got an obvious gunshot wound to the head. we knew that we needed to try to stop the bleeding, and try to preserve as much as we could so that we could package her up. so that when the ambulance got here, that we could get her on her way to the hospital. >> i believe we put her on the first ambulance, got her out of there right away.

>> all right, barbara. we're going to bring you out, okay? >> barbara was still talking with us. she actually tried to help herself out of the vehicle. >> we gotta get you out of here, my dear. >> we gotta get you out, okay? >> she was actually still conscious and talking when i handed her over to the ambulance staff. >> one child is on the way to the hospital, probably going to die. >> my aunt called me. she asked me if i heard from barb and abbie, and i said, "no, i've tried calling them and i haven't." and she said, "well, there's a crazy man out in kalamazoo on a shooting spree." my heart sunk because i kept texting them and there was no response. >> i kept calling her cell phone. leaving messages. i tried calling my sister's cell phone. of course, on both phones, i was getting just straight to voicemail. >> we had cell phones from all of the victims and, like we always do, we had removed them

and set them on the roof of the car. and i still remember to this day, all seemed like they were ringing at the same time. >> did you guys see him leave the scene already? >> i saw -- it was a black hhr, or a dark blue hhr. it flew out of here. >> reporter: surveillance video from both the cracker barrel and that car dealership show that the shooter is driving an hhr. what police don't know is that he's the same person who was called in as the erratic uber driver in the silver chevy equinox. >> and jason dalton continues to go on and drive his uber and pick up passengers throughout the night. >> the house phone rang. and it was about quarter to midnight. she said, "well, we're from bronson methodist," and she said, "i'm trying to find the parents of an abigail." i said, "i'm her mother," and i said "what's happened? what's going on?" and that's when she told me she was shot in the head. her comment was that you need to get up here as soon as possible because she's not going to make

it through the night. >> breaking news coming in out of kalamazoo county right now. >> after the shooting at the cracker barrel, that's when the live news coverage begins as people try to figure out what's going on. >> police have responded to reports of a shooting here at the cracker barrel. >> currently, we have three dead here and two that are being treated for life-threatening injuries at bronson. >> as i was falling asleep, i saw that there was a shooting, and then within a half an hour we got a phone call. they just said, "come down, we have barbara at the hospital, we need you to come down." >> gene drove 90 all the way there. >> it's about a half an hour drive. >> we ran almost every red light. we made it towards the hospital. they had the hospital locked down. >> it was already such a random series of events. how do you know that this shooter, if you live in that area, isn't gonna show up in your street, on your street, and start shooting at you? so, people were afraid. >> they weren't letting people in.

i said, "i was called down here, you know, to see my aunt. can you tell me what she's here for?" and they said, "well, she's been shot." and there was no story in my head that would lead to aunt barbara ever getting shot. >> they walked us up to this room in the icu. and that's when i saw abbie for the first time. a couple hours later, she flatlined. then they tried to do cpr. and that was horrific to see. we told them to let her go, if it was meant to be, it was meant to be. at that point, we started to say our good-byes. i was holding abbie's hand, and i looked right at her and i said, "abbie, if you can hear me," i said, "this is mama." i said, "if you can hear me at all," i said, "give me a sign." and she squeezed me.

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a very tense situation in kalamazoo county. multiple people have been shot and killed. >> definitely a serial killer. >> we have multiple crews on the scene. >> suspect could be a white male

in his 50s. >> at this point, we know that there are multiple shootings. there are still questions, is this one person? what's the connection between these women at the cracker barrel, a father and son in a car dealership parking lot, and a young mother in the parking lot of her condominium complex? everyone was starting to really panic. people were panicked. what is going on in kalamazoo county? >> we know this is terrifying. all the police that are possible to collect are on this tonight. >> reporter: the fear and panic is not at all jason dalton is picking up passengers on their streets. >> we are asking the public to t. >> it's a saturday night in kalamazoo, peopl toan uber, and as this is going on, shooting, after shooting, after incident, word starts to spread.

>> my dad said the guy was driving a chevy hhr and the car said chevy equinox, we're like, "i don't know, it could be him," but i was like, i had this gut feeling i shouldn't get in the car. >> they didn't get in his car, but other passengers did. and they later said, not only did they ride with jason dalton, but they asked him point-blank if he was the shooter. >> i half jokingly said, "you're not that shooter, are you?" he said, no, and i said, "are you sure?" and he said, "no, i'm just really tired." >> my buddy scott actually said something to him. "hey, this isn't the hhr, you aren't the guy, are you?" and he kind of just said, "no." >> there's even surveillance video that shows jason dalton dropping off riders at a hotel.

>> reporter: law enforcement had not yet made the connection between the shooter in the dark hhr and the erratic driver in the chevy equinox. >> an active shooter that was on the loose. >> reporter: you're thinking, "there's gonna be another shooting." >> yeah, that was our fear. >> white male, possibly an hhr, they said. >> i assigned the guys that were working for me to start monitoring the downtown district. on any given night there's hundreds of people out walking around. >> when i was online i went -- started checking the -- looking at the kalamazoo news, and that's when i started reading about a shooting at the cracker barrel. it said that, so many dead, one person, one injured, and i was just hoping mary was the one that was injured. >> going to the show that night, turned out to be the last outing for this group of friends. the four women were shot and killed.

>> i turned on that porch light and sat in that chair. until 6:00 in the morning or whatever it is when the state policeman showed up to give me the official news. >> your mother was just shot and killed. i was numb. i was still trying not to believe it. >> the doctor comes in, and it's just like the movies. they come in and say, "you know, i hate to tell you this, but your aunt is dead." it was very surreal. >> reporter: abbie's surrogate grandmother barb has passed away and in the same hospital little abbie appears to have given up on life. her death is reported live on tv. >> unfortunately, the other

female, teenager, 14 years old, has passed away as well. >> they unhooked her from the ventilator machine and they started hauling stuff out of the room and they put a blanket up, almost to her neck. and at that point we started to say our good-byes. and i had my head on her chest and i told her that i loved her. i heard something and i told the nurse that i thought she had a heartbeat. and then at that point the nurse said holy [ bleep ]. she was smacking buttons on the wall and people were flying back in and they had her all hooked back up again. >> reporter: so it was actually in saying good-bye to her that you actually realized she was still alive. >> yeah. i said, "this is mama." i said, "if you can hear me at all," i said, "give me a sign." and she squeezed me. and at that point i knew right

there she was back and that she was going to fight like hell. >> reporter: it's now been eight hours of complete terror. six people are dead, another two are clinging for their lives, but what dalton doesn't know, police are closing in on him. you start to patrol again. around midnight, things start to heat up. >> i had contacted a friend of mine, sergeant harrison. he and i were talking. he says, "i think i found him." >> i heard radio traffic, advising that he is following a black hhr that just left from the bars downtown. it sounded like they were coming right at me. and within minutes, i saw the black hhr coming towards me and followed by harris. >> i believe he was the eighth or ninth black chevy hhr we had stopped that night. >> the vehicle turned onto ransom street, at which point harris activated his emergency lights and i pulled in alongside him and activated my emergency lights.

>> when he came to a stop, he just sat in the vehicle. >> k9 bodie and i got up behind sergeant harrison and we got out to the side in case he for some reason decided to flee on foot. >> you had no idea whether or not he would start opening fire on you. >> absolutely not. we just assumed it was going to be a shootout. >> the police were expecting the worst. >> i pulled right next to deputy harris, so we were side by side. >> you want to yell at them? windows down. >> driver, get your hands out the window. >> want to approach, how you want to do it? >> all right, ready? >> we approached the vehicle. i stayed as a cover officer, while harris made contact with the driver. he got him out the car and he started to frisk him. >> anything in your pockets at all? >> gun. >> gun. >> over here, we got one in custody. >> he's caught in the chevy hhr with a gun that killed the people at the cracker barrel and at seelye in this pocket. >> we placed the handcuffs on him and i found a bullet in one of his pockets. >> he surrendered to them peacefully.

>> i can't believe he didn't come out shooting. >> he didn't fight for us or want to go -- >> what a [ bleep ]. >> i am surprised that he didn't want to go at it with -- figure that would be suicide by cops. >> spread your legs for me, sir. put your arms back up for me. >> bulletproof vest. >> and then we put him in a patrol car. >> he had body armor on? >> what? >> jason dalton is now headed to the interrogation room. and these detectives are ready for anything. but not this. >> i know this sounds unusual to you. >> it was like he was a puppet. ♪ ♪ ♪

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but just per protocol, we just had to search you again and all that, okay? >> they are trying to figure out why did this happen? what was the motive? >> you're jason, correct? >> yes. >> okay. >> how does he react to you? >> he was very soft spoken, very average. >> how have you been treated? >> ive been treated okay. >> jason dalton's demeanor was docile, i would say passive. >> what would you like to do right now? >> i'm -- kind of just whatever you guys are going to do. >> the real key in getting people to talk to you is getting them to feel comfortable and to start with a very mundane sort of nice approach, get him talking. >> you seem like a pleasant person. >> well, thank you, and i appreciate you're being nice to me, too. >> its not our job to be rude. >> we're human just like you. >> we tried to then start with the beginning of his day. >> how much sleep have you had in the last 24 hours?

>> i think i've been going for probably more than 24 hours, just -- >> is that normal? >> he was not aggressive at all. he just chose not to answer some of our questions. >> do you know how many people you killed tonight?. >> i would like to just plead the fifth. >> okay. >> he keeps pleading the fifth, i don't want to talk about it. i don't want to give you particulars. >> what would you like to talk about in here? >> i really don't want to talk about anything. >> but as time goes on, he becomes more comfortable. >> reporter: once he started to finally give investigators specifics of what happened that day, he starts talking about this pivotal moment he had with his first passenger of the day, matt mellen. >> once he has mr. mellen in the car, he starts driving erratically. mr. mellen obviously is getting extremely upset. >> and i accelerated out the west main hill and it was like -- and i made this corner, and i hit a car.

>> each detail is important because it's another piece of the puzzle in this entire crime where you have multiple crime scenes. >> a turn, squeal, and then it's like -- come to a complete stop. and he jumped, bailed out of the car. and i'm like, "you got to your destination, sir." and i just took off as fast as i could go. >> he drove into an apartment complex and came across a black female. >> i reached in and i grabbed my glock. it was pow, pow, pow, pow, pow, pow, and i believe that i dumped the whole magazine there. i know i killed her and i don't even -- >> why do you assume that you killed her? >> because how could you survive that many gunshots? >> and what's so bizarre about this interrogation is that it seems that dalton is marveling at his own handiwork. >> there was absolutely no

emotion, there was no fluctuation in his voice. >> the glock jammed. >> during that? >> during that. and i cleared the jam, to finish. >> as he goes on, he reveals details that we did not know previously. >> such as when he approached mary lou nye at the cracker barrel parking lot. >> i walk up to this lady and i ask her, i ask her if she could spare a dollar to make america great again. and she told me that she didn't have the dollar to spend, and i shot her. >> mm-hmm. >> i remember that i shot a small person in the head. >> when you say a small person, what do you mean? >> i think like a child. >> and his voice changed, his voice changed drastically. he said, i shot a little girl. >> he felt badly for the child and the family of the child, but he didn't express any remorse for anybody else.

>> i'm not a killer and this is what i'm -- and i know that i have killed. >> yeah, you understand that. you know that. >> that's the odd part, he said that he's not a killer, but he knows he's killed. >> reporter: during the course of the interrogation, police spend a lot of time trying to determine why he chose these particular victims, but dalton said it was all at random. >> what's the connection between all of these people? is there any connection for you between any of these people? >> no. >> and we just kept asking him, why? what happened? what happened in your life to make you do this? >> and then finally, after a long pause, he had quite the response. >> if you guys only knew -- >> okay. >> it would blow your mind. we are flying. microsoft ai helps an architect bring history back to life. this is now. ai helps farmers grow more

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my name is harry campbell and i'm the founder of "the rideshare guy." it's a blog, podcast, and youtube channel for uber and lyft drivers. i've heard a lot of stories from people out on the road, but never anything as crazy as what jason dalton told the police.

>> is uber u-b-e-r? >> mm-hmm. >> so you just recently joined up with them? >> am i okay to talk about what happened? >> yeah. >> obviously, the goal of these detectives is to get to motivation. what drove jason dalton to commit these crimes? >> the one thing no one in this entire country will ever forget is a killer who says he was motivated by uber. >> i know you guys are going to have a hard time believing this, but it literally took over mind and body. >> the uber app? >> yes. >> it made no sense to anyone that the uber app would take over him and force him to go on this shooting spree. >> this is the app as it looked in 2016 when jason dalton was driving for uber. >> reporter: this is the driver app, right? >> yes. >> he remembers seeing the symbol of the eastern star, and that started this whole thing. >> are you talking the eastern star like the masonic eastern

star? >> yes. >> reporter: jason dalton talks about the eastern star. could this have been the eastern star? it's a hexagon. >> i mean, it is a hexagon. i don't know. i guess this part, i think, really looks like part of the eastern star. >> reporter: these are stars, right? i mean, they're triangles. >> i think it's kind of like one of those mind games where you see what you want to see. >> i really didn't even see what the symbol -- i just tapped it. it was some sort of, like, horned, horned head, like a cow head or something. and i pressed that button, and that's where all the problems went after that. >> unbelievable. nobody believed him. >> reporter: jason dalton talked about seeing a devil somewhere? do you have any idea what he was talking about? >> so, this is actually the uber logo at the time on the passenger app. to me, it looks like a "u," but

i think, to jason dalton, it may have been the devil horns right here at the top. >> jason is not the first person to come up with a totally absurd justification for killing someone. >> this uber thing, when it takes you over -- >> i know this sounds -- >> he said the uber app changed from red to black, and he got an assignment. >> so it was like he was a puppet. >> it was red when i first started. >> okay. >> it switched from red to black. when it's in that black mode, it literally has control of you. >> reporter: what's he talking about? >> i'm not really sure. i mean, the only thing i could think of when he said that is the surge pricing. whenever there's surge pricing, you're going to see large swaths of red on the driver app. >> reporter: it looks like most of the screen is red. >> as you can see on the app, there is not much black. there are a couple times where there is going to be a little more black on the screen. this is what a ride request looks like.

so, at this point, there's a lot more black on the screen. >> i wasn't believing any of it, but if it's something that's gonna make him talk, you're not going to want to shut him down. >> and then it would do little blinks at me. >> the phone would? >> mm-hmm. and then i didn't understand what those signified. >> well, what does it signify? >> i believe that one ding means yes, and two dings means no. >> in terms of what? >> what it wants you to do. >> when you get a request from a passenger, you hear a dinging. >> reporter: so there's no one ding or two ding? >> it's a dinging noise. it will keep dinging for 10 to 12 seconds unless you tap the screen to accept the ride. >> he said he was hearing these sounds coming from the phone, and he said that was the reason why he did not shoot the police officers. >> when they pulled over, i

almost reached for my gun. but then the phone went beep, beep, beep. and i reached over and i tapped the phone to stay logged in. >> it was weird. he says the app went from being black back to being red. >> okay, so, when the officer stopped, it felt like -- >> yeah. >> whatever it was had ended. >> and that's the reason i didn't -- >> shoot him? >> yeah. exactly. so, the minute that the app went from black to red, it was back, i had my presence. >> reporter: do you think he was just making it up as he was going along? >> i have no idea. >> how do you go from being a normal man with no criminal history to killing all of these people in one night? >> i remember both his mom and dad just crying, saying, we just spent christmas with him, and he was fine. how can this happen? >> many people, most of us, i suppose, have some homicidal

ideation. we obviously don't act on it. to get from thinking about that to actually doing that, there's usually some event. some trigger. >> reporter: did jason dalton have marital trouble? >> not that we are aware of. >> reporter: did jason dalton have any known emotional trouble? >> not that we were aware of. >> none. >> reporter: criminal record? >> nope. >> zero. >> reporter: financial problems? >> not that we know of. >> reporter: was he an extremist of any kind? >> there's no evidence of that. >> in my view, there is nothing obvious that sort of stands out. can you really sit here and say what caused jason to do that? and i think the answer is, we just don't know. >> so, is using the excuse of the uber app a way to be thinking, i'm going to have an insanity defense? uber app. was he that smart? >> and i think the detectives also thought that, that this guy is teeing the ball up of, i'm not in my right mind and i might be able to get out of this.

the problem is, he is so rational throughout the entire interview. he basically blows his own cover story. >> for jason, the next step is facing a judge in court. >> his victims are going to have to figure out how to move on. >> she walked in and she said, honey, you were shot in the head. and i went like this and touched it, and she said, don't touch it. could help you save on homeowners insurance. nice tip. i'll give you two bucks for the chair. two?! that's a victorian antique! all right, how much for the recliner, then? wait wait... how did that get out here? that is definitely not for sale! is this a yard sale? if it's in the yard then it's... for sale. oh, here we go. geico. it's easy to switch and save on homeowners and renters insurance. useless pieces of cheap metal? do humans like (sprintern) he means, you need a much better phone. (paul) if you lease an iphone from sprint you get another one on them.

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mobilize as a community. >> one of the survivors, a 14-year-old girl. >> abigail kopf, still days after the shooting, there was very little hope that she was gonna survive. she had a plate put into her head because her skull was blown apart. there were so many ups and downs in her recovery. but then, here's this little girl. >> can you wave? >> doing rehabilitation at the mary free bed hospital. and we see her lying in her hospital bed with that smile. and then, seeing the images of her learning to walk again. >> good job. good. >> she was shot in the head, and this little girl refused to give up. >> i almost died. and my mom was a basket case. she sat on my bed the whole eight days, five days, however

long i was in a coma. >> every minute. >> she just sat there and waited for me to wake up. >> did she smile when she saw you open your eyes again? was it a happy moment? >> i remember her crying with happy tears. >> are you crying? >> yes, i am. >> and then a couple weeks later, i said, "what happened to me?" and the doctor said don't sugarcoat it. and she walked in and said, "honey, you were shot in the head." and i went like this and touched it and she said, "don't touch it." the bullet shattered my skull. >> she cried. and she didn't say anything at that point. and then a couple hours later she'd ask me again, what happened to me? 'cause she couldn't remember it. >> reporter: did you have to go through the same reaction of her, absorbing it and crying? >> yeah, each time. >> reporter: are your memories from before the shooting foggy?

>> yes, especially my past. like when i was younger. it's long gone. i asked about grandma barb. when i found out she was shot, i almost lost it. i did lose it. >> reporter: what's your last memory of being with barb? >> her hugs. she had the best hugs and the best laugh. if it wasn't for her, i wouldn't be here. i miss her unconditionally. every single day. >> reporter: have you watched any of the news with -- seen jason dalton? >> yes. every time i see him i flip him off. i can't stand him. sometimes i'd like to trade places with him. to where he could have the gunshot wound, and i could be normal. but not in jail. >> the first time i was going to court, i wasn't ready. >> it was an early hearing. all the emotions were still very raw to everyone. from the moment he sat down, and i was just a few feet from him at the time, you could tell there was something not right

about him. >> ms. carruthers was afraid. she was going to walk into a courtroom and face a man who had shot 15 rounds at her, who had changed her life forever. >> may it please the court, the people would call tiana carruthers. >> i tried to prepare myself, and i was telling myself, "you can do this." you know, "you have to do it." i was the only one who really talked to this man, and if i was going to put him away, then i needed to step up and do what i needed to do. and i was like, "he has no control," but he had the control at that time. >> and then what happened? >> i seen him coming. and i -- i saw -- >> in cars. >> no. they gave bags -- these old people, they had these old black bags that are called -- they're black. they have black bags. and people drive around and you

look at 'em. it gets real like, "it's time." and people look and then that's when to tell people it's time to get to temple. >> mr. dalton, you need to listen to your attorney, right? >> yeah, you need to get to temple 'cause you need to get going, because it's called intimidator bags. >> you need to be quiet in today's proceedings, okay? >> yeah. >> so, ms. carruthers, are you okay? or do we need to take a minute? >> take it, take it, take it. take it. [ crying ] >> it just took me back to the playground, took me right back there to that moment and i just broke down. >> it became obvious that he was at the very least trying to emotionally terrorize a witness, and very properly and very quickly, the deputies removed

him from the courtroom. [ crying ] >> he was talking about some obscure things, like black plastic bags and the old people. >> yeah. >> it seemed sort of these ramblings of a madman. >> it seems awfully convenient, right? if you put him in a situation where now he can say some nonsense that doesn't make any sense and that'll support this idea that something is going on. >> so, he exploited the moment. >> i think so. >> i agree. >> for someone to have lived a completely normal life for 40-plus years and then in one day do everything that is counter to what normal, sane people do, how is that not madness? >> whether or not it's an act of

madness or the act of a sane person is different from the legal standard of what makes you criminally responsible for your actions. the fact that he changed cars, the fact that he changed guns, the fact that he put on a bulletproof vest -- that shows that he knew what he was doing. that shows that he knew that his actions were wrong. >> there is no other way of defending this case, other than for him to make up some story about mental illness. he has zero history of mental illness. this isn't how mental illness works, that you have a sudden onset where at 5:00 in the afternoon on saturday, february 20th, you become overwhelmingly mentally ill and unable to control your actions. and then it turns off at midnight and you surrender to the police and it never happens again. that's not how this works. >> as the trial date drew nearer, there was anxiousness. is justice, you know, going to be served? >> then the prosecutors get a call that no one was expecting,

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>> jury selection begins tomorrow in the murder trial of jason dalton. >> reporter: this trial is about to start. and then suddenly, what everybody had been expecting that jason dalton is going to somehow try to plead insanity, goes away. >> i think he was influenced these last few days by his family. >> jason dalton had a phone call with his mother where he told her it was going to end. >> it's over. i stopped it. >> i was surprised and a little bit shocked because i was getting all of our material ready to go to trial and i got a text from the prosecutor's office. >> you are doing this voluntarily of your own free will? >> yes, i've wanted this for quite a while. >> how do you plead? >> guilty. >> we did not expect a guilty plea from jason dalton that day, but he pled guilty. >> psychological professionals had examined mr. dalton and did not find that he met the legal standards. >> reporter: interesting.

so, jason dalton might still think that he had been controlled by the devil uber app. however, his attorney said, that's not gonna hold up in court 'cause nobody believes you. >> that's certainly possible. >> you, jason brian dalton, you're sentenced to a period of life in prison without the possibility of parole. >> i've reported on lots of horrible things, but this is one and the sequence of events, and these families, and these victims, it'll stay with me forever. >> i have lost the woman i married for 41 years, and i lost my little sister. >> you are nothing but a pile of worthless evil. worthless. >> why? just why? were you mad? what kind of a person walks up to a father and a son and shoots them over, and over, and over again until they don't move?

>> i've tried to hate you. i've tried to hate you. i pause, replay, and relive every single moment. you tried to kill us all, you failed. i'm standing here, right here in your face, in front of you. how does it make you feel? look at me. how does it make you feel? just look at me. look at me, please. >> why? that is only going to be known to you and to our creator. >> where are the answers? we know there are victims, we know an uber app is blamed. but it is frustrating. why did this happen? we may never know. >> reporter: what we do know is that dalton says it all started with an uber app. uber tells abc safety is a priority.

now, when you're taking an uber, you can reach 911 directly through the app. uber tells us that it now has what it calls a critical safety response line. it's a phone number that allows a user to directly reach uber in case of an emergency. but it only launched this feature two years after the shooting. could it be easier if there were a reason? >> it would make me feel better. i don't understand why it was me. why it had to be me and why it had to be grandma barb. we both didn't deserve it. >> she always wanted to go on a hot air balloon ride. so i took her ashes to sedona and went in a hot air balloon. and left her out there in the desert. so she's right where she wanted to be. >> we always believed that she was going to outlive me. we made discussions what to do when i died. but we never really contemplated what i would do.

>> i don't want to go grocery shopping, 'cause i end up picking up things, forgetting that they're not here. and so, it's just painful. >> we don't want them to be remembered by, oh, that's the people that got killed by the uber driver. i want them to remember, oh, those are the two, loving, caring, compassionate people that were taken way too soon. >> him gunning me down, it doesn't define me. tiana now? i'm strong. stronger than i ever could imagine. >> they say kalamazoo strong, this is a community, you can knock us down, but we're gonna get right back up.