when he activates his uber, that's when the horror begins. >> all of a sudden, you hear, pow, pow, pow, pow. >> if i just keep moving. but he just continues to shoot. >> the alleged gunman is an uber driver. >> how do you go from being a normal man, no criminal history, to killing all these people in one night? >> reporter: you're thinking, there's going to be another shooting. >> why, just why? >> i'm not going to tell you what i'm going to do, but when you watch the 11:00 p.m. news tonight, you'll know it's me. >> it literally took over your mind and body, the uber app? >> yes. i just tapped it, and it was, like, a devil head that popped up. >> reporter: the devil head. how is that not madness? ♪ when the devil comes, you had better hide because hell is coming down ♪

>> reporter: it's been about five hours of terror in kalamazoo. jason dalton has shot a young mother. she is fighting for her life. he's murdered a father and a son, and just minutes later, five more people are shot. >> kalamazoo county 911. >> i'm at the kalamazoo cracker barrel. there's been gunshots in a car. >> okay. has anybody been hit? >> two cars have been shot at. >> i had just laid down in bed when my cell phone went off, that we had a quadruple homicide. >> county unit, shots fired. cracker barrel. multiple shots fired into a car. >> this is 143 on scene. >> i pulled in and saw two male subjects waving me down, trying to get my attention. they were pointing over to two parked vehicles, which ended up being the two victims' vehicles. >> is anyone hurt? >> that woman -- somebody over there, looks like -- these all three are all shot. >> reporter: this the third shooting that day, and it's a tragic ending to what had started as an ordinary night for a group of old friends. >> mary lou nye, mary jo nye,

judy brown, barbara hawthorne, and a little girl who considered barbara her grandmother, abbie kopf, had gone to a live performance at a theater. >> abbie was around a lot of older women. she would hang out with barb and all her friends. >> she was adopted by barb as a grandma. >> barb would take her to card games or to her sewing class or whatever. >> barbara hawthorne was a retired worker from kellogg's, the cereal maker. mary jo nye was a schoolteacher. her sister-in-law, mary lou nye, was a retired employee from the department of motor vehicles in michigan. >> my wife made a heck of an apple pie. nobody's ever made one better as far as i'm concerned. >> judy brown was a caregiver for senior citizens. she took care of older people. >> they met at the cracker barrel. had dinner and then they took one car because my wife didn't

like driving any more than she had to. >> so, after having a wonderful time together, the women and abbie return to the cracker barrel parking lot. >> mary lou nye was in her van. the other women and the girl, abbie, were in the car. jason dalton drives up and opens fire on mary lou nye in her van. the women respond, you know, are hysterical, and then that's when he opened fire on the other car, shooting all of them. >> reporter: and so you go up to the cars. and what do you see then? >> i saw one victim in the driver seat of the minivan and then i saw three subjects in the sedan. >> ma'am, ma'am, you guys okay? >> that's when i heard barbara talking to dispatch on the phone, so i ran around to the right side. >> i'm on the phone with the victim. she doesn't have any information. elderly woman. >> and then that was when kdps officer brooks arrived on the scene. >> is she alive?

>> no, this one's not. the one on the right is, though. >> reporter: so, trooper donnay is talking to barbara in the back, right? he was trying to help her out. >> yes. >> reporter: at what point do you notice that there's something actually living, alive, in the front seat? >> sergeant nielsen comes up. we both happen to look at the same time and seen there was something moving. >> there's a kid in the front! >> he opens the door and sees abbie in the floorboard of the car. >> hello? hi. hi. hello? >> we see that she's got an obvious gunshot wound to the head. we knew that we needed to try to stop the bleeding, and try to preserve as much as we could so that we could package her up. so that when the ambulance got here, that we could get her on her way to the hospital. >> i believe we put her on the first ambulance, got her out of there right away. >> all right, barbara. we're going to bring you out, okay? >> barbara was still talking with us. she actually tried to help herself out of the vehicle.

>> we gotta get you out of here, my dear. >> we gotta get you out, okay? >> she was actually still conscious and talking when i handed her over to the ambulance staff. >> one child is on the way to the hospital, probably going to die. >> my aunt called me. she asked me if i heard from barb and abbie, and i said, "no, i've tried calling them and i haven't." and she said, "well, there's a crazy man out in kalamazoo on a shooting spree." my heart sunk because i kept texting them and there was no response. >> i kept calling her cell phone. leaving messages. i tried calling my sister's cell phone. of course, on both phones, i was getting just straight to voicemail. >> we had cell phones from all of the victims and, like we always do, we had removed them and set them on the roof of the car. and i still remember to this day, all seemed like they were ringing at the same time. >> did you guys see him leave the scene already? >> i saw -- it was a black hhr,

or a dark blue hhr. it flew out of here. >> reporter: surveillance video from both the cracker barrel and that car dealership show that the shooter is driving an hhr. what police don't know is that he's the same person who was called in as the erratic uber driver in the silver chevy equinox. >> and jason dalton continues to go on and drive his uber and pick up passengers throughout the night. >> the house phone rang. and it was about quarter to midnight. she said, "well, we're from bronson methodist," and she said, "i'm trying to find the parents of an abigail." i said, "i'm her mother," and i said "what's happened? what's going on?" and that's when she told me she was shot in the head. her comment was that you need to get up here as soon as possible because she's not going to make it through the night. >> breaking news coming in out of kalamazoo county right now. >> after the shooting at the cracker barrel, that's when the live news coverage begins as people try to figure out what's going on.

>> police have responded to reports of a shooting here at the cracker barrel. >> currently, we have three dead here and two that are being treated for life-threatening injuries at bronson. >> as i was falling asleep, i saw that there was a shooting, and then within a half an hour we got a phone call. they just said, "come down, we have barbara at the hospital, we need you to come down." >> gene drove 90 all the way there. >> it's about a half an hour drive. >> we ran almost every red light. we made it towards the hospital. they had the hospital locked down. >> it was already such a random series of events. how do you know that this shooter, if you live in that area, isn't gonna show up in your street, on your street, and start shooting at you? so, people were afraid. >> they weren't letting people in. i said, "i was called down here, you know, to see my aunt. can you tell me what she's here for?" and they said, "well, she's been shot." and there was no story in my head that would lead to aunt barbara ever getting shot.

>> they walked us up to this room in the icu. and that's when i saw abbie for the first time. a couple hours later, she flatlined. then they tried to do cpr. and that was horrific to see. we told them to let her go, if it was meant to be, it was meant to be. at that point, we started to say our good-byes. i was holding abbie's hand, and i looked right at her and i said, "abbie, if you can hear me," i said, "this is mama." i said, "if you can hear me at all," i said, "give me a sign." and she squeezed me.

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a very tense situation in kalamazoo county. multiple people have been shot and killed. >> definitely a serial killer. >> we have multiple crews on the scene. >> suspect could be a white male in his 50s. >> at this point, we know that there are multiple shootings. there are still questions, is this one person? what's the connection between these women at the cracker barrel, a father and son in a

car dealership parking lot, and a young mother in the parking lot of her condominium complex? everyone was starting to really panic. people were panicked. what is going on in kalamazoo county? >> we know this is terrifying. all the police that are possible to collect are on this tonight. >> reporter: the fear and panic is not at all unreasonable. jason dalton is picking up passengers on their streets. >> we are asking the public to be extravigilant. to not approach this individual. to not approach this individual. >> it's a saturday night in kalamazoo, people are out, eating dinner, at bars, planning to take an uber, and as this is going on, shooting, after shooting, after incident, word starts to spread. >> my dad said the guy was driving a chevy hhr and the car said chevy equinox, we're like, "i don't know, it could be him," but i was like, i had this gut feeling i shouldn't get in the car.

>> they didn't get in his car, but other passengers did. and they later said, not only did they ride with jason dalton, but they asked him point-blank if he was the shooter. >> i half jokingly said, "you're not that shooter, are you?" he said, no, and i said, "are you sure?" and he said, "no, i'm just really tired." >> my buddy scott actually said something to him. "hey, this isn't the hhr, you aren't the guy, are you?" and he kind of just said, "no." >> what's so unique is that jason toggle between this murderous rage and calmly driving his uber passengers. >> there's even surveillance video that shows jason dalton dropping off riders at a hotel. >> reporter: the reason that law enforcement had not yet made the connection between the shooter in the dark hhr and the erratic driver in the silver chevy

equinox. >> an active shooter that was on the loose. >> reporter: you're thinking, "there's gonna be another shooting." >> yeah, that was our fear. >> white male, possibly an hhr, they said. >> i assigned the guys that were working for me to start monitoring the downtown district. on any given night, there's hundreds of people out walking around. >> when i was online i went -- started checking the -- looking at the kalamazoo news, and that's when i started reading about a shooting at the cracker barrel. it said that, so many dead, one person, one injured, and i was just hoping mary was the one that was injured. >> going to the show that night, turned out to be the last outing for this group of friends. the four women were shot and killed. >> i turned on that porch light and sat in that chair. until 6:00 in the morning or

whatever it is when the state policeman showed up to give me the official news. >> your mother was just shot and killed. i was numb. i was still trying not to believe it. >> the doctor comes in, and it's just like the movies. they come in and say, "you know, i hate to tell you this, but your aunt is dead." it was very surreal. >> reporter: abbie's surrogate grandmother barb has passed away and in the same hospital little abbie appears to have given up on life. her death is reported live on tv. >> unfortunately, the other female, teenager, 14 years old, has passed away as well. >> they unhooked her from the ventilator machine and they started hauling stuff out of the room and they put a blanket up, almost to her neck.

and at that point we started to say our good-byes. and i had my head on her chest and i told her that i loved her. i heard something and i told the nurse that i thought she had a heartbeat. and then at that point the nurse said holy [ bleep ]. she was smacking buttons on the wall and people were flying back in and they had her all hooked back up again. >> reporter: so it was actually in saying good-bye to her that you actually realized she was still alive. >> yeah. i said, "this is mama." i said, "if you can hear me at all," i said, "give me a sign." and she squeezed me. and at that point i knew right there she was back and that she was going to fight like hell. >> reporter: it's now been eight hours of complete terror.

jason dalton has killed six people, another two are clinging for their lives, but what dalton doesn't know is that police are starting to close in on him. you start to patrol again. around midnight, things start to heat up. >> i had contacted a friend of mine, sergeant harrison. he and i were talking. he says, "i think i found him." >> i heard radio traffic, advising that he is following a black hhr that just left from the bars downtown. it sounded like they were coming right at me. and within minutes, i saw the black hhr coming towards me and followed by harris. >> i believe he was the eighth or ninth black chevy hhr we had stopped that night. >> the vehicle turned onto ransom street, at which point harris activated his emergency lights and i pulled in alongside him and activated my emergency lights. >> when he came to a stop, he just sat in the vehicle. >> k9 bodie and i got up behind sergeant harrison and we got out to the side in case he for some reason decided to flee on foot. >> you had no idea whether or not he would start opening fire

on you. >> absolutely not. we just assumed it was going to be a shootout. >> the police were expecting the worst. >> i pulled right next to deputy harris, so we were side by side. >> you want to yell at them? windows down. >> driver, get your hands out the window. >> want to approach, how you want to do it? >> all right, ready? >> we approached the vehicle. i stayed as a cover officer, while harris made contact with the driver. he got him out the car and he started to frisk him. >> anything in your pockets at all? >> gun. >> gun. >> over here, we got one in custody. >> he's caught in the chevy hhr with a gun that killed the people at the cracker barrel and at seelye in this pocket. >> we placed the handcuffs on him and i found a bullet in one of his pockets. >> he surrendered to them peacefully. >> i can't believe he didn't come out shooting. >> he didn't fight for us or want to go -- >> what a [ bleep ]. >> i am surprised that he didn't want to go at it with -- figure that would be suicide by cops. >> spread your legs for me, sir.

put your arms back up for me. >> bulletproof vest. >> and then we put him in a patrol car. >> he had body armor on? >> what? >> jason dalton is now headed to the interrogation room. and these detectives are ready for anything. but not this. >> i know this sounds unusual to you. >> it was like he was a puppet.

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♪ so, jason dalton, now, sitting in this squad car. arrested after this shooting spree. and he's headed to the first of two police interrogations. >> i know you've been searched but just per protocol, we just had to search you again and all that, okay? >> they are trying to figure out why did this happen? what was the motive? >> you're jason, correct? >> yes.

>> okay. >> how does he react to you? >> he was very soft spoken, very average. >> how have you been treated? >> ive been treated okay. >> jason dalton's demeanor was docile, i would say passive. >> what would you like to do right now? >> i'm -- kind of just whatever you guys are going to do. >> the real key in getting people to talk to you is getting them to feel comfortable and to start with a very mundane sort of nice approach, get him talking. >> you seem like a pleasant person. >> well, thank you, and i appreciate you're being nice to me, too. >> its not our job to be rude. >> we're human just like you. >> we tried to then start with the beginning of his day. >> how much sleep have you had in the last 24 hours? >> i think i've been going for probably more than 24 hours, just -- >> is that normal? >> he was not aggressive at all. he just chose not to answer some of our questions.

>> do you know how many people you killed tonight?. >> i would like to just plead the fifth. >> okay. >> he keeps pleading the fifth, i don't want to talk about it. i don't want to give you particulars. >> what would you like to talk about in here? >> i really don't want to talk about anything. >> but as time goes on, he becomes more comfortable. >> reporter: once he started to finally give investigators specifics of what happened that day, he starts talking about this pivotal moment he had with his first passenger of the day, matt mellen. >> once he has mr. mellen in the car, he starts driving erratically. mr. mellen obviously is getting extremely upset. >> and i accelerated out the west main hill and it was like -- and i made this corner, and i hit a car. >> each detail is important because it's another piece of the puzzle in this entire crime where you have multiple crime scenes.

>> a turn, squeal, and then it's like -- come to a complete stop. and he jumped, bailed out of the car. and i'm like, "you got to your destination, sir." and i just took off as fast as i could go. >> he drove into an apartment complex and came across a black female. >> i reached in and i grabbed my glock. it was pow, pow, pow, pow, pow, pow, and i believe that i dumped the whole magazine there. i know i killed her and i don't even -- >> why do you assume that you killed her? >> because how could you survive that many gunshots? >> and what's so bizarre about this interrogation is that it seems that dalton is marveling at his own handiwork. >> there was absolutely no emotion, there was no fluctuation in his voice. >> the glock jammed. >> during that? >> during that. and i cleared the jam, to finish.

>> as he goes on, he reveals details that we did not know previously. >> such as when he approached mary lou nye at the cracker barrel parking lot. >> i walk up to this lady and i ask her, i ask her if she could spare a dollar to make america great again. and she told me that she didn't have the dollar to spend, and i shot her. >> mm-hmm. >> i remember that i shot a small person in the head. >> when you say a small person, what do you mean? >> i think like a child. >> and his voice changed, his voice changed drastically. he said, i shot a little girl. >> he felt badly for the child and the family of the child, but he didn't express any remorse for anybody else. >> i'm not a killer and this is what i'm -- and i know that i have killed. >> yeah, you understand that. you know that. >> that's the odd part, he said that he's not a killer, but he

knows he's killed. >> reporter: during the course of the interrogation, police spend a lot of time trying to determine why he chose these particular victims, but dalton said it was all at random. >> what's the connection between all of these people? is there any connection for you between any of these people? >> no. >> and we just kept asking him, why? what happened? what happened in your life to make you do this? >> and then finally, after a long pause, he had quite the response. >> if you guys only knew -- >> okay. >> it would blow your mind.

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my name is harry campbell and i'm the founder of "the rideshare guy." it's a blog, podcast, and youtube channel for uber and lyft drivers. i've heard a lot of stories from people out on the road, but never anything as crazy as what jason dalton told the police. >> is uber u-b-e-r? >> mm-hmm. >> so you just recently joined up with them? >> am i okay to talk about what happened? >> yeah. >> obviously, the goal of these detectives is to get to

motivation. what drove jason dalton to commit these crimes? >> the one thing no one in this entire country will ever forget is a killer who says he was motivated by uber. >> i know you guys are going to have a hard time believing this, but it literally took over mind and body. >> the uber app? >> yes. >> it made no sense to anyone that the uber app would take over him and force him to go on this shooting spree. >> this is the app as it looked in 2016 when jason dalton was driving for uber. >> reporter: this is the driver app, right? >> yes. >> he remembers seeing the symbol of the eastern star, and that started this whole thing. >> are you talking the eastern star like the masonic eastern star? >> yes. >> reporter: jason dalton talks about the eastern star. could this have been the eastern star? it's a hexagon. >> i mean, it is a hexagon. i don't know.

i guess this part, i think, really looks like part of the eastern star. >> reporter: these are stars, right? i mean, they're triangles. >> i think it's kind of like one of those mind games where you see what you want to see. >> i really didn't even see what the symbol -- i just tapped it. and then there was like a devil head that popped up. it was some sort of, like, horned, horned head, like a cow head or something. and i pressed that button, and that's where all the problems went after that. >> unbelievable. nobody believed him. >> reporter: jason dalton talked about seeing a devil somewhere? do you have any idea what he was talking about? >> so, this is actually the uber logo at the time on the passenger app. to me, it looks like a "u," but i think, to jason dalton, it may have been the devil horns right here at the top. >> jason is not the first person to come up with a totally absurd justification for killing someone. >> this uber thing, when it

takes you over -- >> i know this sounds -- >> he said the uber app changed from red to black, and he got an assignment. >> so it was like he was a puppet. >> it was red when i first started. >> okay. >> it switched from red to black. when it's in that black mode, it literally has control of you. >> reporter: what's he talking about? >> i'm not really sure. i mean, the only thing i could think of when he said that is the surge pricing. whenever there's surge pricing, you're going to see large swaths of red on the driver app. >> reporter: it looks like most of the screen is red. >> as you can see on the app, there is not much black. there are a couple times where there is going to be a little more black on the screen. this is what a ride request looks like. so, at this point, there's a lot more black on the screen. >> i wasn't believing any of it, but if it's something that's gonna make him talk, you're not going to want to shut him down. >> and then it would do little

blinks at me. >> the phone would? >> mm-hmm. and then i didn't understand what those signified. > well, what does it signify? >> i believe that one ding means yes, and two dings means no. >> in terms of what? >> what it wants you to do. >> when you get a request from a passenger, you hear a dinging. >> reporter: so there's no one ding or two ding? >> it's a dinging noise. it will keep dinging for 10 to 12 seconds unless you tap the screen to accept the ride. >> he said he was hearing these sounds coming from the phone, and he said that was the reason why he did not shoot the police officers. >> when they pulled over, i almost reached for my gun. but then the phone went beep, beep, beep. and i reached over and i tapped the phone to stay logged in. >> it was weird. he says the app went from being black back to being red.

>> okay, so, when the officer stopped, it felt like -- >> yeah. >> whatever it was had ended. >> and that's the reason i didn't -- >> shoot him? >> yeah. exactly. so, the minute that the app went from black to red, it was back, i had my presence. >> reporter: do you think he was just making it up as he was going along? >> i have no idea. >> how do you go from being a normal man with no criminal history to killing all of these people in one night? >> i remember both his mom and dad just crying, saying, we just spent christmas with him, and he was fine. how can this happen? >> many people, most of us, i suppose, have some homicidal ideation. we obviously don't act on it. to get from thinking about that to actually doing that, there's usually some event. some trigger. >> reporter: did jason dalton have marital trouble? >> not that we are aware of.

>> reporter: did jason dalton have any known emotional trouble? >> not that we were aware of. >> none. >> reporter: criminal record? >> nope. >> zero. >> reporter: financial problems? >> not that we know of. >> reporter: was he an extremist of any kind? >> there's no evidence of that. >> in my view, there is nothing obvious that sort of stands out. can you really sit here and say what caused jason to do that? and i think the answer is, we just don't know. >> so, is using the excuse of the uber app a way to be thinking, i'm going to have an insanity defense? uber app. was he that smart? >> and i think the detectives also thought that, that this guy is teeing the ball up of, i'm not in my right mind and i might be able to get out of this. the problem is, he is so rational throughout the entire interview. he basically blows his own cover story. >> for jason, the next step is facing a judge in court. >> his victims are going to have

to figure out how to move on. >> she walked in and she said, honey, you were shot in the head. and i went like this and touched it, and she said, don't touch it.

♪ ♪ this little light of mine i'm gonna let it shine let it shine let it shine let it shine ♪ people were heartbroken. and you feel helpless, they felt helpless. so what they could do was mobilize as a community. >> one of the survivors, a 14-year-old girl. >> abigail kopf, still days after the shooting, there was very little hope that she was gonna survive. she had a plate put into her head because her skull was blown apart. there were so many ups and downs

in her recovery. but then, here's this little girl. >> can you wave? >> doing rehabilitation at the mary free bed hospital. and we see her lying in her hospital bed with that smile. and then, seeing the images of her learning to walk again. >> good job. good. >> she was shot in the head, and this little girl refused to give up. >> i almost died. and my mom was a basket case. she sat on my bed the whole eight days, five days, however long i was in a coma. >> every minute. >> she just sat there and waited for me to wake up. >> did she smile when she saw you open your eyes again? was it a happy moment? >> i remember her crying with happy tears. >> are you crying? >> yes, i am. >> and then a couple weeks later, i said, "what happened to me?"

and the doctor said don't sugarcoat it. and she walked in and said, "honey, you were shot in the head." and i went like this and touched it and she said, "don't touch it." the bullet shattered my skull. >> she cried. and she didn't say anything at that point. and then a couple hours later she'd ask me again, what happened to me? 'cause she couldn't remember it. >> reporter: did you have to go through the same reaction of her, absorbing it and crying? >> yeah, each time. >> reporter: are your memories from before the shooting foggy? >> yes, especially my past. like when i was younger. it's long gone. i asked about grandma barb. when i found out she was shot, i almost lost it. i did lose it. >> reporter: what's your last memory of being with barb? >> her hugs. she had the best hugs and the best laugh. if it wasn't for her, i wouldn't be here.

i miss her unconditionally. every single day. >> reporter: have you watched any of the news with -- seen jason dalton? >> yes. every time i see him i flip him off. i can't stand him. sometimes i'd like to trade places with him. to where he could have the gunshot wound, and i could be normal. but not in jail. >> the first time i was going to court, i wasn't ready. >> it was an early hearing. all the emotions were still very raw to everyone. from the moment he sat down, and i was just a few feet from him at the time, you could tell there was something not right about him. >> ms. carruthers was afraid. she was going to walk into a courtroom and face a man who had shot 15 rounds at her, who had changed her life forever. >> may it please the court, the people would call tiana carruthers. >> i tried to prepare myself,

and i was telling myself, "you can do this." you know, "you have to do it." i was the only one who really talked to this man, and if i was going to put him away, then i needed to step up and do what i needed to do. and i was like, "he has no control," but he had the control at that time. >> and then what happened? >> i seen him coming. and i -- i saw -- >> in cars. >> no. they gave bags -- these old people, they had these old black bags that are called -- they're black. they have black bags. and people drive around and you look at 'em. it gets real like, "it's time." and people look and then that's when to tell people it's time to get to temple. >> mr. dalton, you need to listen to your attorney, right? >> yeah, you need to get to temple 'cause you need to get going, because it's called intimidator bags. >> you need to be quiet in

today's proceedings, okay? >> yeah. >> so, ms. carruthers, are you okay? or do we need to take a minute? >> take it, take it, take it. take it. [ crying ] >> it just took me back to the playground, took me right back there to that moment and i just broke down. >> it became obvious that he was at the very least trying to emotionally terrorize a witness, and very properly and very quickly, the deputies removed him from the courtroom. [ crying ] >> he was talking about some obscure things, like black plastic bags and the old people. >> yeah.

>> it seemed sort of these ramblings of a madman. >> it seems awfully convenient, right? if you put him in a situation where now he can say some nonsense that doesn't make any sense and that'll support this idea that something is going on. >> so, he exploited the moment. >> i think so. >> i agree. >> for someone to have lived a completely normal life for 40-plus years and then in one day do everything that is counter to what normal, sane people do, how is that not madness? >> whether or not it's an act of madness or the act of a sane person is different from the legal standard of what makes you criminally responsible for your actions. the fact that he changed cars, the fact that he changed guns, the fact that he put on a bulletproof vest -- that shows that he knew what he was doing. that shows that he knew that his actions were wrong. >> there is no other way of defending this case, other than for him to make up some story

about mental illness. he has zero history of mental illness. this isn't how mental illness works, that you have a sudden onset where at 5:00 in the afternoon on saturday, february 20th, you become overwhelmingly mentally ill and unable to control your actions. and then it turns off at midnight and you surrender to the police and it never happens again. that's not how this works. >> as the trial date drew nearer, there was anxiousness. is justice, you know, going to be served? >> then the prosecutors get a call that no one was expecting, a shock to everybody. >> i've wanted this for quite a while.

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as the trial date drew nearer, there was anxiousness. what's going to happen? >> jury selection begins tomorrow in the murder trial of jason dalton.

to everybody had been expecting that jason dalton is going to somehow try to plead insanity, goes away. >> i think he was influenced these last few days by his family. >> jason dalton had a phone call with his mother where he told her it was going to end. >> it's over. i stopped it. >> i was surprised and a little bit shocked because i was getting all of our material ready to go to trial and i got a text from the prosecutor's office. >> you are doing this voluntarily of your own free will? >> yes, i've wanted this for quite a while. >> how do you plead? >> guilty. >> we did not expect a guilty plea from jason dalton that day, but he pled guilty. >> psychological professionals had examined mr. dalton and did not find that he met the legal standards. >> reporter: interesting. so, jason dalton might still think that he had been controlled by the devil uber app. however, his attorney said,

that's not gonna hold up in court 'cause nobody believes you. >> that's certainly possible. >> you, jason brian dalton, you're sentenced to a period of life in prison without the possibility of parole. >> i've reported on lots of horrible things, but this is one and the sequence of events, and these families, and these victims, it'll stay with me forever. >> i have lost the woman i married for 41 years, and i lost my little sister. >> you are nothing but a pile of worthless evil. worthless. >> why? just why? were you mad? what kind of a person walks up to a father and a son and shoots them over, and over, and over again until they don't move? >> i've tried to hate you. i've tried to hate you. i pause, replay, and relive

every single moment. you tried to kill us all, you failed. i'm standing here, right here in your face, in front of you. how does it make you feel? look at me. how does it make you feel? just look at me. look at me, please. >> why? that is only going to be known to you and to our creator. >> where are the answers? we know there are victims, we know an uber app is blamed. but it is frustrating. why did this happen? we may never know. >> reporter: what we do know is that dalton says it all started with an uber app. uber tells abc safety is a priority. now, when you're taking an uber, you can reach 911 directly through the app. uber tells us that it now has

what it calls a critical safety response line. it's a phone number that allows a user to directly reach uber in case of an emergency. but it only launched this feature two years after the shooting. could it be easier if there were a reason? >> it would make me feel better. i don't understand why it was me. why it had to be me and why it had to be grandma barb. we both didn't deserve it. >> she always wanted to go on a hot air balloon ride. so i took her ashes to sedona and went in a hot air balloon. and left her out there in the desert. so she's right where she wanted to be. >> we always believed that she was going to outlive me. we made discussions what to do when i died. but we never really contemplated what i would do. >> i don't want to go grocery shopping, 'cause i end up picking up things, forgetting that they're not here.

and so, it's just painful. >> we don't want them to be remembered by, oh, that's the people that got killed by the uber driver. i want them to remember, oh, those are the two, loving, caring, compassionate people that were taken way too soon. >> him gunning me down, it doesn't define me. tiana now? i'm strong. stronger than i ever could imagine. >> they say kalamazoo strong, this is a community, you can knock us down, but we're gonna get right back up. he's armed and dangerous. >> next, one gunman, two people

dead, on both sides of the bay. abc 7 ne