guaranteed. >> jimmy: that's all the time we have. i'd like to thank bill murray and apologize to matt damon. go wash up! this is "nightline." tonight, season of covid, putting one fashion foot forward to a new normal. >> i'm missing a customer's smiling face. s >> some retailers reopening, with a new look. and possibly changing how we shop forever. plus, mystery illness. the scary reality for families. >> she was gray and ashy, and she was very dazed and confused. >> children affected by a rare, new syndrome. . >> my tummy hurted, and my throat was like dry. >> jimm >> possibly related to the coronavirus. "nightline," bringing america back starts right now with juju chang. >> good evening, thanks for

joining us. tonight we take you behind the curtain at one of the nation's top retail brands, bringing america back by styling a new strategy to stay afloat and compete against online shopping in the time of covid. remodelling a new shopping experience all together. here's abc's eva pilgrim. >> good morning, everybody. it's xavier from nordstrom nyc, i'm just about ready to leave my house and head into work. there my mask collection. i think i'm going for blue today. >> reporter: brafg tving the sts of new york city in the middle of a pandemic. he is heading to work but not the job he's used to. >> i'm a people person. i like to be around people. not having customers and not having my team, i really miss them. i kind of take human connection for granted. >> reporter: a veteran of the retail giant for 14 years.

>> customers come in here to feel beautiful, right? so the responsibility is on us to give that to them. >> three, two, one! >> reporter: xavier recently helped launch the company's flagship store in new york city. >> come on in! >> reporter: with lots of fanfare, serving as a new go-to for celebrities like kim kardashian to debut their newest fashion lines. >> come on in! >> reporter: but a few months later, everything came to a screeching halt. when coronavirus hit new york city hard. the store floors now empty. the cash registers idle. the mannequins undressed. a blow for a company where 70% of their business is done in stores. >> to suddenly have all of our stores closed, you know, we've been around for 119 years. it's just never happened. >> reporter: nearly overnight,

xavier went from working with customers to filling online orders, as the store has transformed into a fulfillment center. with as long as you've been working for nordstrom, did you ever think this was something you'd be doing? >> we were always adjusting to the way the customer was shopping. i just didn't think it would be so abrupt. >> reporter: nord strum nordstr many retailers has been affected. with almost 300,000 stores across the country shut down. in april alone, the retail industry lost 2.1 million jobs, devastating the economy where one in four americans work in retail. the fallout is leaving a sting. people inn neiman marcus and j crew have filed for bankruptcy.

>> reporter: the pandemic hit, the retail industry was facing a number of challenges. we as shoppers have been spending more money online, less in stores. the future of america's economy depends on retail, but what will it take to bring the industry back? we go inside small businesses, department stores and of course the malls to get a glimpse of the future of shopping. in alabama, the future has begun. after five weeks, customers are lined up, waiting for the doors to open at east dale mall, a hub for the montgomery, alabama community. >> when we open back up, it really, brought a cheer to our hearts saying they're coming back, they're still believing in us and we're still here. >> reporter: the mall owner says about two thirds of the stores are open but some of the major department stores remain closed for now. >> you've got some stores waiting, some corporate stores

that are waiting to come back. >> reporter: any traffic is good for the jewelry store owners. >> it was emotional, and we happy to see it was opening back again. >> reporter: this is the first time their doors have closed since they opened over two decades ago. when the pandemic hit, they had no source of income and no online presence for their business. they applied for a loan from the federal government and are still waiting to hear back. >> we're a mall business. stores, the main income. >> reporter: she is hopeful their business will thrive again. >> i think we will survive. you can do hard work and people will come in and shop. >> reporter: the main attractions like the ice skating rink, child play areas and food court dining area will remain closed for now. the mall operators have doubled

staff afor cleaning, but there are no mandated masks for shoppers or restrictions on how many shoppers can be in the mall at one time. >> we'd want you to wear a mask, make sure you're sanitized. we can't control that, but we can control if you're coming into the mall we're cleaning what you're touching. >> reporter: those shopping seem to be adjusting to the new guidelines. >> this will probably be the new normal for a long time, honest limit as bad as i don't want it to be. it is. >> we all need to take the standard on doing what's right. wearing our mask. keeping our distance. because if we don't take them standards, it's not going to get no better. >> if this is the way it's going to have to be, i don't like it, but if this is what we're going to have to do to stay safe and, you know, be alive, then this is what we're going to have to do. >> reporter: some health

officials warn that rushing to restart the economy could bring a spike in covid cases. >> there is no doubt, even under the best of circumstances, when you pull back on mitigation, you will see some cases appear. >> we're still sort of in this very challenging dynamic wherele a store needs to come up with a protocol many b protocol, but clearly it's being done in an environment where we still don't have this epidemic under control. >> reporter: ceo eric nordstrom has navigated the department chain through the latest storms, but the pandemic is proving to be a greater challenge. >> we've never been through this before. really, no one's been through this before. we need to really learn every day, learn from local health officials and learn from our customers. >> reporter: you guys have started opening up some of those physical locations. talk to me about the process. >> we're not going to open all the stores all at once. it really is a local decision.

can we open. but should we open. we have very detailed regimen and protocols around that. >> reporter: one of the places where those protocols are in action is here in south carolina. >> all right, guys, let's have an awesome day! >> hi, guys! >> reporter: think nordstrom rack in greenville, one of 32 stores now open, carol brown welcomes customers. >> there's something about a store that really needs customers. and we've missed our customers and the customers are missed us. >> reporter: in addition to frequent cleaning, they're providing masks for customers and employees. >> have a mask. >> thank you so much! >> reporter: the company has added plexiglass dividers and changed how they handle returned or tried-on merchandise. >> we're asking anything they

tried on be placed in a bin, and we place that and take out of inventory for a period of time. >> reporter: 72 hours to be precise. >> i work in health care. so we have been open and working through this crisis. it's kind of nice to bothreathe little bit and do something a little different and support the community where we can. >> so we are going to get some shampoo. hair care has been big for our customers. >> reporter: back at nordstrom's flagship store turned fulfillment site, i follow xavier. he gives them a scan and drops it in the shipping and packing area. is it weird to walk through without people in here? >> it took an adjustment for me in the beginning to hear it echo in there. it does feel weird. >> reporter: no telling when this giant new york city store will open. but xavier will be here when it does. >> i miss seeing a customer be

happy over the things that they have bought and we have suggested to them. i really miss that. >> reporter: for "nightline," eva pilgrim in new york. and up next, what every parent should know about a rare new syndrome, targeting the youngest in the pandemic

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the cdc is preparing to issue a new warning to doctors about a rare, miysterious illnes affecting children, that may be connected to covid-19. here's stephanie ramos on a situation that quickly turned into a tug-of-war between life and death. >> reporter: a parent's worse night mayor. jaden going from a seemingly healthy child to near death. it started when the 8 year old developed a mild fever. >> he was doing fairly okay at home. we were confident, we weren't concern, because we know we've been practicing social distancing as a familiar limit. >> reporter: but within days he was rushed to a new york city er after going into cardiac arrest.

>> no pulse at all. my older boy. he got in the bed and he starts to pump the chest. >> reporter: jaden is one of a growing number of children exhibiting symptoms of a rare, mysterious illness called pied yeah trick, mull tile-symptom inflammatory system, which experts say may have a link to covid-19. at least 17 states reporting cases and new york state investigating more than 100. ? >> we've lost three children. >> reporter: dr. anthony fauci warning we're still learning about the virus' impact on children. >> i think we better be careful if we're not cavalier in thinking that children are completely immune to the deleterious effects. >> reporter: doctors say symptoms are similar to kawasaki disease which can lead to heart problems. the possible link between the syndrome and covid-19 first

discovered about two months ago in california in a 6 month old infant, the baby rushed to the pediatrician with a high fever. >> the rashes were getting very big. and her hands and legs kind of started swelling. >> reporter: days later the family taking the baby to the hospital where show we was diagd with kawasaki disease and tested positive to positive for covid-19. >> we had not heard of anything similar there. is it possible her kawasaki disease was in some way related or triggered by covid-19. that's the reason we decided to share our case with doctors all over the world. >> reporter: similar cases emerging around the country hike in detroit, 9 year old josie had a high fever and red eyes off and on for a week. >> she was gray and ashy, and

she was very dazed and confused. >> my tummy hurted, and my throat was like dry. >> reporter: doctors say covid-19 may have triggered an overreaction from the immune system, causing inflammation. >> all we could think about was her little heart, and, you know, what could happen. >> reporter: josie is now responding well to treatment for kawasaki disease. >> staying healthy. stay strong. >> reporter: many children showing signs of the pediatric syndrome test negative for covid-19, like jaden, however, he did test positive for anti-bodies. >> they have appointi-bodies to coronavirus, now we're seeing the body's reaction to that virus. >> reporter: after spending nearly two weeks in the hospital and three days on a ventilator, jaden's family elated to hear his voice again.

>> oh! thank you, jaden. >> reporter: and just yesterday he was discharged from the hospital. the young boy welcomed home by family, friends and the first responders who helped save his life. >> it takes some time for them to recover, so we are hoping to see him recover and come back stro strong. >> reporter: for "nightline," stephanie raw momos in new york. >> and to help us break down this rare, mysterious illness further, i spoke to jen ashton. i know this is frightening for so many parents. some symptoms are similar to kawasaki's disease or toxic shock syndrome. how sure are we there's a link to covid-19? >> we're not sure. there's more questions than answers. this virus is basically five months old, and pediatricians are just start beiing to connece

dots on this. some of the features are similar to kawasaki's disease or toxic shock syndrome, but we are very far from the point where we can say covid-19 in some children causes this picture. right now it's an association, not causation. >> and why are we seeing this specifically with children? >> there are a lot of theories right now. one of them is that children have a very vig ruls and robust immune system, and in some cases after exposure their systems can go into overdrive. they're asking cardiologists, infectious disease specialists for all hands on deck in terms of helping them put the pieces of this puzzle together. >> what should parents do if they notice any of these telltale symptoms? ? >> of course, be in touch with your pediatrician. we don't want any parent to be a

doctor or nurse to the child. >> how worried should parents be? >> it's our job as parents to worry as you and i both know, but right now this is very rare, according to the american academy of pediatric, pediatric cases of covid-19 represent about 3% of all confirmed cases and hospitalizations for covid-19, 3% of all hospitalizations. and this is even more rare. so, in med sim, icine we say an increased risk of a rare event is still a rare event. we are following this so closely because there is so much we don't know. . >> as always, thanks for your perspective. >> good to be with you, juju. and coming up, the incredible show of support and sweet embrace waiting for one survivor of covid-19. ...my moderate to severe crohn's disease. yes! until i realized something was missing... ...me. you ok, sis? my symptoms kept me-

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and finally tonight, bringing one man back from the brink. signs of support, lining his path to recovery. 70 year old ronald hill discharged from a hospital in fresno, california, after surviving covid-19.

his triumph culminating with a heartwarming embrace, hugging his wife for the first time in more than a month. a 45-day wait made it that much sweeter. >> i'm grateful to be alive! >> wishing then tire family well. that's "nightline." you can catch all our full episodes on hulu. thanks for staying up with us, goodnight, america. ♪ ba, da, ba, da, ba, da, ba, da, ba, da, ba, da, ba, da, ba, da ♪ jimmy kimmel live >> this is ridiculous. from his house! >> jimmy: hello again, it's me, james kimmel. from my house. which is starting to feel like our house. it's still weird working from

home. when the show ends i don't go anywhere. i just stand here until the next one starts. i will say, we had an action-figure packed day. there was a marvel mystery in the house this morning. my wife molly found this in the living room. i don't know if you can see that, there. spider-man with a coronavirus mask. so she assumed i did it. which i did not. she then asked our daughter jane, who is five, if she did it and she did not. then there was only one suspect left, our son billy, who just turned three. he did it! he found little piece of wallpaper in jane's dollhouse and pasted it on spidey's face. so, if you think your kids aren't absorbing all this, that's going on, you're wrong. i do need to explain to billy that spidey is already wearing a mask. you don't put a mask on a mask. it's like putting two condoms on.