come on, baby girl. >> my name is kim mays. i was switched at birth. >> 14-year-old kimberly >> two babies swop nd the hospital. >> kimberly was switched at birth at this north florida hospital with another little girl, arlena twigg. >> the biggest question, of course, what to do about it now? >> on the one side, a woman who thought her baby had been stolen from her. >> the biggest question, of course, what to do about it now? >> on the one side, was a man

who thought he'd done nothing wrong. >> i wouldn't care if they trace her heritage to cabbage patch, usa. i'm her father, i always have been and i always will be. >> there was this massive flood of media. >> i just can't imagine what it must be like to be told that maybe you were switched. >> was it aneglect, or a deliberate attempt to switch the two children? >> i asked her point blank once, "patsy, did you switch those babies?" >> having grown up in florida, a knew a bit about wauchula. i knew this is a place where probably only a few thousand people lived in the whole county. and we're talking sort of

backwoods florida. this is a very rural country town. >> there were two stoplights in the city of wauchula in 1978. two of them. one of them was right not far from the courthouse, and the other was about a mile to the south. it's a small town. neighbors trust each other. people don't lock their doors. it's a place where generations -- -generations have lived in the same county. >> 50 beds, 6 doctors, and one obstetrician. >> two women came to have their children. >> barbara coker married robert mays. >> they were a beautiful couple. he was handsome and charming, and she was tall and lovely. they were the perfect florida couple.

>> we had a nice place to live on a lake, a boat and a ski. just really enjoyed life. it was wonderful. barbara and i knew we wanted to have a family, she just didn't get pregnant. we wanted to have a child very badly, and we just kept trying. she came home one day and just had a real peculiar grin on her face. and whispered in my ear, what do i think about being a dad? we were very jubilant. she was pregnant and that it looked like everything was going to come together for us. >> approximately three hours into her labor the fetal monitoring disclosed fetal distress. the fetal distress became severe enough that i feared for the baby's life. and ordered emergency cesarean section for delivery. i was unable to determine very much about the baby's condition due to the fact that the caesarean required my attention to the mother. >> and so this seemed to be a very hard delivery, and they were looking forward to bringing the new baby home.

>> they decide to call the baby kimberly. about the same time, dr. black had another patient, regina twigg. she also was about to have a baby. >> my parents were always bringing a baby home. it seems like mom was always pregnant, you know, with eight children. she would sit us down. "hey, kids. guess what?" >> the rumors at the time were that barbara may, whose maiden name was coker. >> the twiggs were said to be quite poor. >> ernest was employed by amtrak, and he worked at the station here. he was heavily involved in helping people get on and off the trains and making

reservations and all that. regina had a teaching degree, but with all the children, she didn't work that much. >> so barbara mays gives birth on november 29th. and three days later, regina twigg goes into labor. >> at midnight, just around 12:00 midnight, the contractions started, and i told my husband, ernest, "come on, ernest. we need to get down there." i said, "the baby's going to be coming." so we take off down the road to wauchula, which is a country setting. i mean, it's like nothing is around except the animals that hide in the scrub brush. i'm saying, "oh, ern. hurry, ern." but he says, "just be calm, dear. i can't go through the stop signs, dear. now, just breathe, dear." and we drove around to where the emergency room was. and they called dr. black right away. meanwhile i'm saying, "oh, you will give me some gas, won't you? you will give me some gas, won't you?" because i was the biggest coward on this earth. and people are astounded that i had that many children and was that big of a coward at my

deliveries. >> she had a spontaneous, easy delivery of what appeared at the time to be a perfectly healthy infant. >> oh, i had my heart set on a girl. we had lost a baby girl in 1975, she was our last little girl. >> regina had lost a daughter, a baby girl, to a heart defect at the age of six weeks. >> we were on the road and vivia actually passed away. she was on the back seat with me, and i noticed that she was choking and her eyes were rolling in her head. my father took vivia from me and did cpr on her. by the time we got to the hospital all i remember is them running her in really quick. and i remember being in the back part of the car. and my parents come out and let us know that she had passed away.

>> regina is in the hospital, a little b little bit nervous. when she's told the child is healthy, theshe's relieved. >> regina told me that when she was in the hospital, she was walking down the hall. you know, after having a baby, you get up and walk around and all. so she was walking down the hall. and she looked into the room. there was only one other patient in the whole maternity section. and she saw that the mother seemed very sad and distressed and she stopped and lingered and said, "what did you have?" and the woman said, "a girl." but looked down and looked away. then a nurse came along and hurried regina away, and said, "this is a very sad story."

>> when she came home, she told me about that. that that was, she wondered what was going on with the situation there. >> regina had been breastfeeding her baby every four hours. and on the third day, a nurse handed her a baby that just didn't seem like the same baby. she noticed that the baby didn't want to nurse, and the baby looked kind of blue. >> she said, "i don't think this is my baby. this baby is darker in color." and the nurse said, "no, mrs. twigg, this is your baby. you're just --" you know, "you're a little nervous about everything." and they said, "look at the bands on the baby i'm giving you." the baby had a band on the ankle, and a band on the wrist that said, "twigg." so regina was sort of pressured by the nurse to accept that, in fact, she was getting the right baby. >> i just think when everybody around you is telling you you're

just being a nervous new mother, what are you gonna say? it sounds crazy. it does. >> and i never dreamed, not for a second on this earth, that they had given me somebody else's baby. and later i mentioned it to my husband, what i had said to her. and my husband said, "you're crazy. you're absolutely crazy. this is crazy. don't talk like that. it's stupid." >> that sounds like something that my dad would say. that's pretty much how our household ran, you know, was, "hey, you know, every -- everything's okay. let's not -- let's not upset anybody here because this -- this is what they're telling you." >> the next day, a doctor who regina didn't know, who was not her doctor, came in said, "i'm dr. palmer. we understand that you had a baby who died from heart disease. this baby has a heart problem too." >> and i just began to wail through the whole hospital floor. and ernest said, in his

laid-back way, "oh, calm down, dear. calm down." but my heart was broken. it was like, "oh my god, just like vivia, just like vivia. oh god, no. oh god, no." that kind of thing. >> the baby had a very severe heart condition, and they didn't expect the baby to live over a week. >> regina left the hospital later that morning, along with ernest and the sick baby. the mays left the hospital carrying the well baby. it would be almost ten years before anyone learned for sure that the babies had been switched. when that happened, all hell broke loose. marco...! polo! marco...! polo! marco...! polo! marco...! polo! marco...! polo! sì? marco...! polo! scusa? marco...! polo! ma io sono marco polo, ma

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two families had gone into hardee hospital and walked out with each other's babies.

bob and barbara mays, who had one child, kimberly. the other family was regina and ernest twigg. they had six children, including baby arlena. they were discharged on the same day but traveled very different paths. >> when the twiggs were discharged from the hospital, the doctor in wauchula told them they needed to take arlena to a specialty hospital that dealt in pediatric cardio illnesses. >> arlena only had one working valve out of four, and the doctors told regina that if they had waited one more day, the baby would have been dead. >> she had pneumonia. they put her on antibiotics, and this saved her life, and she rallied. she was very, very spunky, just a precious, precious baby girl. >> she had to give arlena heart

medicine three times a day. they actually said, "whether this child lives or dies will depend on how carefully you monitor the condition and medicate her." >> she was very fragile. >> when you put your hand on arlena's back, you could feel her heart beating. >> it was very scary, because we didn't know from one day to the next, "are we gonna lose her too?" >> meanwhile, the mays family seemed to be flourishing. >> they had a beautiful baby and they were doing well. >> we just had a wonderful time with kim. we took her everywhere we went and dressed her and showed her off. we were just as proud as we could be of her. >> 18 months after giving birth, barbara mays was diagnosed with advanced stage four ovarian cancer, which was a death sentence.

>> soon after, regina received a phone call. a woman said, "mrs. twigg, you may not remember me, but i had a baby at the same time you had a baby in hardee memorial hospital." >> regina called me and she said, i had a really strange phone call. this woman called me and said we were in the hospital together. and she said, "i was thinking, wouldn't it be nice if our babies could get together and -- and play together?" she said, "that'd be fine." she gave her her address. she said "well, we'll try to get over there to see you." and i said, "well, that's strange, i can't imagine somebody calling you and asking you that." then regina calls me some time later, and she said, "there was an odd car out in front of our house." it was white. they had a little screen porch on the front of the house, and arlena was out there in a little playpen playing with some toys. and they were just sitting there watching the house.

and she said she looked out a couple times. they were still there. maybe this is the woman that called me. maybe they'd like to come in. and they drove away. this is not things she told me later. she called me and told me right after that happened. >> regina doesn't know it then, but that phone call, years later, will be the key to unlocking the mystery. >> barbara mays died in march of 1981. kimberly was just over 2 years old, and, of course, so was arlena. >> she couldn't run and play like everyone else. if she overexerted herself her fingertips would turn purple and her lips would turn purple because the heart wasn't strong enough to support the activity.

>> my mom would let her skate a little bit. she loved to skip, but that was about all that she could do. i remember mom telling her, "you need to settle down." "you need to calm down." "you need to go sit down." i remember we had this large tree on the side of the house. it was huge. and we all climbed it. she's like, "i'm gonna climb that tree." and i'm like, "sweetheart, you can't climb that tree." and she turned around and looked at me. and she was like, "but why not?" and i said, "well, you're special." she would cry and say, "i don't wanna be special. i wanna be normal like everybody else." >> all she wanted was to be normal, she begged for that. that's all she ever begged for. just let me be a normal little girl. >> she started to gradually go downhill. her heart was struggling. >> she was tired.

her lips seemed more purple. she was struggling with schoolwork because of the lack of oxygen, it was starting to affect her memory. >> she was 9 years old and she was becoming weaker and weaker. >> the doctor had told us that after a certain point in time, they wouldn't operate. so we decided on the surgery on her heart. and we set the date. >> in preparation for surgery, arlena's blood was typed. they learned that arlena had a "b" blood type. it's impossible for "o" type parents to have a natural "b" type blood child. >> i didn't know what to think. i just could not understand why is she a "b" positive when my husband's an "o" positive, and i'm an "o" negative? the record said "o" positive on the baby we'd given birth to. >> what they've just found out has already rocked their world, but it is nothing compared to what they're gonna learn with the genetics test. they took the genetics test at johns hopkins.

>> dr. wilma vias, the head geneticist at johns hopkins, told us of the results. she said, mr. and mrs. twigg, i'm sorry to have to tell you this but the test results have proven that arlena is not linked genetically to either one of you. i went into total shock. and my husband turned white, he almost passed out. and mrs. wilma vias is going on and on about the results of the tests. and i'm trying to listen to her and i'm going back into this shock. and just struggling through all this horror, you know? oh my god, no, no, no. a whole gamut of kinds of thoughts went through my head. she has to be mine. in the hospital on the little cart in the bassinet it said baby twigg. all right, where is baby twigg? and then i had to accept it. we said that she would always be our daughter, and that we would always love her. and we will, till we die. >> they knew they wanted to look for their long-lost child.

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the twiggs had been completely shocked when they found out that arlena was not their child. but they were not going to burden arlena with that. >> arlena was getting ready for surgery, so we couldn't tell her. we felt like, well, we would relate everything once the surgery was over, and she was doing well, and we would work through it. >> the night before she went in for her surgery, i was optimistic but i was also scared a little bit. but i didn't want that to show through. she and i, we slept on the pull-out couch and talked and talked and talked and talked for hours. arlena was very afraid of the surgery. she told me that she was afraid to die. and i said, "you'll be fine. you will come out of this beautiful, healthy. be able to run. and skip and jump and do everything that all the other children do." she got excited for that.

>> the next morning she went to the hospital. they took her into surgery. and regina visited her right after. >> when she came out of surgery, she was so beautiful. >> she was pink and looked healthy and normal. and i walked in the room and i was like, "oh, my gosh. look at you. you look so good." she just beamed. you could see it in her eyes and her smile that she was like, "i did this. i'm okay." i stood there and watched her start to struggle. and i got a nurse and -- and asked them to please help her. nobody knew what was going on. she couldn't speak because she was intubated. and arlena just looked over at

me like, "help me. what do i do?" and i -- i felt so helpless. >> the twiggs were sent out of the room so they could work on arlena. but then she went into a coma. then they called them back. >> i remember watching the monitor and the heart rate just dropped and dropped and dropped until she was gone. i felt like i had died with her. the surgery itself was a success, but because her kidneys failed, she just didn't make it. and i laid my head on her chest. and told her i was sorry that i couldn't help her. >> i stayed at my best friend's house.

i remember my mom showed up. and she just told me that she passed away. i couldn't believe it. she wasn't supposed to die. everybody said she would be okay. when she went down that hallway, i wanted to say, "no, stop, stop." you know, i was so afraid we'd lose her, but i couldn't because it had to be done, because if she didn't have the surgery done, she would die anyway. >> my older brother and i were out at uncle sam and aunt marge's. and i was watching a tv program or something, and it came over me that she was gone. she was my best friend. she was my sidekick. i was the one pulling her around in a little red wagon in the front yard after church on sundays. we always did everything together.

>> i visited her grave a lot. i put flowers, and i would buy the huge wreaths and, i went above and beyond because i -- i wanted her to know that i was still there and that i loved her and missed her. and that she was worth that big display of gorgeous flowers. >> she died on august 23rd, 13 years to the day from the day her baby sister died. they both died august 23rd, 13 years apart. >> my mom was very grief-stricken. there was a void in her.

>> regina had been so passionate for so many years trying to save arlena, and now all of that emotion, she was turning it to determination to find her missing child. >> i thought, "where is baby twigg?" what happened to her? where she was? was she happy? we had to find the baby. trust toyota to be here for you. now, every hybrid vehicle in toyota's lineup is available with 0% financing. with fewer stops for gas, toyota hybrids give you the confidence to go farther. and with 0% financing, toyota hybrids are even more thrilling. enjoy more freedom in a toyota hybrid. see your toyota dealer or shop and buy online. all from the brand you trust. today and tomorrow. toyota. want a lunch that dig into a protein-packed meal that powers your day with 26g of protein, and 8g of fiber.

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the twiggs knew that the hospital had given them the wrong baby, but what happened to their baby? nobody knew where was this baby. why did this happen? they filed a suit against the hospital for negligence for $100 million. >> the couple is asking $100 million in damages. >> this is huge news in our region. it was one of the biggest stories we had when the story first came to light. your response as a reporter is, "this can't be true." you hear about a baby swapped in the hospital. it just sounds unbelievable. >> i think what they were hoping to do is this publicity could maybe help lead them to their missing child.

>> what we want most to happen right now is to find our biological daughter. >> before i knew very much about the case, i thought maybe you can prove this isn't your child genetically, but it's gonna be hard to find where the real baby is. >> in the metropolitan section or the metro florida, i think it's called, i looked down and i see, "couple suing wauchula hospital." well, naturally, being from wauchula, i read it. they said this little girl was born on november the 29th, and one on the 3rd, and they were switched at birth. i said, "no way," and i shoved the paper across to my husband. i said, "kimberly is the little girl that was born the 29th." he said, "how do you know that?" i said, "too many times that barbara and bob and other people told us they were the only three. there were only three children in the hospital." >> it turned out the twiggs hired a private investigator that was able to find there was only one other white child born in that time period at that hospital. in fact, they knew exactly who it was.at

showedp mdo. this is a man working for the twiggs' attorney. he told me that the twiggs were present in his office, that he was calling to put me at rest, to let me know that they were just wanting to find where their child was, and that she was happy and cared for. and that was their main concern. i said, "well, that's fine. but what does that have to do with me?" he said, "well, we can take a vial of blood to be analyzed by your daughter." i said, "you're out of your mind. it's not going to happen." he said, "well, we'll get it one way or the other. we will get it or we will take you to court for it." and i said, "well, you just said the magic words." i said, "this conversation is over and if you hear from me again it will be from my attorney." >> i got a phone call in my office from a fellow that i knew kind of well. he was a salesmen named bob mays. when he showed up, he was completely shaken, and he says, "i don't know if this is some kind of a prank.

i don't know what they're doing this for," but the last thing he imagined was that it was true. he could not imagine that kimberly mays was not actually his daughter. so the fbi came to him and said, "will you take a lie detector test?" and he says, "i'll take any kind of a test, this is my baby." and so he took a lie detector test and he passed it with flying colors. >> mays' position is, he doesn't care who the biological parents are. >> i'm herer i always have been, and i always will be. >> any chance in your mind that this might not be your natural daughter? >> i don't believe that, charlie, no.

>> so the twiggs file the position in court, asking that genetic testing be required to determine whether kimberly is their daughter. >> they want to get to know her, have a relationship with her. >> first they come in and want a blood typing. then they want dna. as each thing goes, you're slowly allowing this camel to get its nose into the tent. and pretty soon the whole camel's in the tent and you're on the outside. the only way to win that is at the beginning. and so you gotta put up a wall. you've gotta protect that wall. you've gotta stop that first step. >> this case is surrounded by legal maneuverings for months.

>> the two lawyers were a total study in contrasts. one believed in the power of the law, kind of sober and soft-spoken. >> he was professional, smooth, intelligent. >> when i saw that john had showed up, i was like, this has taken a different turn. i knew i wouldn't be able to bark him down, run him off, or lecture him about florida law. i needed to get somebody who knew more about family law and custody than i did. >> hired a divorce lawyer in that town. >> art was a personality, and his personality was known to everybody in the legal community. >> i'm normally very friendly, i'd say hi.

>> the legal time hired several psychologists as i recall who voiced the opinion that it would not be in kimberly's best interest to have visitation. >> the one expert that i interviewed said it was really important not to diminish and not to weaken the bond between kimberly mays and her father bob. >> there are six very significant experts that say this will destabilize this child, and yet here we still were. here we still were. >> i gather that you had to sit down with kimberly. what did you say? how did she take it? >> she only showed a great sign of concern when she became aware that i was maybe indicating she might be someone else's little girl, and she may have to leave me. >> he would just say, i love kimberly. this is the only family she's ever had. why should anybody snatch her away from this, and take her to a family that she knows nothing

about? >> so i do remember the twiggs sort of being villainized in some stories. she was cruel and how could they be wanting to get this child back even if it was theirs that had been raised by somebody else. and that if they really cared about their biological child, they would let her go in her best interest. >> the only priority here is kimberly. and this thing has just got to come to an end. >> bob mays wanted regina to give up, but if you knew how regina had been raised as a child, you would know that she was the last person who was going to stop. >> she's really not going to go away probably ever.

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mrs. twigg, why didtwigg, wd decide to pursue this and run the risk of disrupting a family. >> she still has roots with us, and she's part of our family. >> regina was unwavering, and people around her wondered why she didn't just let it go.

yes, she was a mother. but there was something more than that. when stories about the swap were in the headlines, there would be a sentence or two about her background, but they only touched on what her childhood had been like. if you talk to her today, the story is as mind-boggling as the one about the swap. >> regina grew up in a town by the river in ohio, and she was poor. >> my name is john david carr jr. i'm regina twigg's brother. there was four of us. two older sisters, regina and myself. >> my mother used to sing to us. and she loved us very much. she was a good, good mother. what happened to her, she did not deserve. homer gibbons was my biological dad.

and he was a chronic alcoholic. >> my father was a big brute. 6'6", 6"8", 300, 350 pounds. he was a heavy drinker. and my mother was very small and skinny. and he just he abused her. >> he didn't want the responsibility of us, so he accused my mother of being mentally ill. and he just dragged her off to a mental institution. and she was not mentally ill. >> i just remember us sitting in the back seat, and they took her out of the car. screaming and crying for her children. that is forever etched in my memory. >> regina and her siblings were placed in a children's home. >> i remember laying in a crib-like bed looking up at the ceiling, it was very lonely.

it was just like -- we were kind of just there. >> was a brick building and i remember looking out the window at the river, wondering what was out on the other side. >> when you looked out the window of the children's home, you could see the barges on the ohio river. and i would sing "my heart longs for you," you know, because i missed my mother. ♪ my heart longs for you cries for you sighs for you ♪ >> the people in charge in the orphanage were mostly teenagers themselves. so the children were left pretty much on their own and had to kind of supervise themselves. >> the girls that watched us wanted to fondle the little kids. and another little girl told me, "look out for them. if they come around you, start to scream." so that's what i did. and they left me alone. >> we had one that was just absolutely the meanest thing that ever walked the face of the

earth. if you peed your bed, she would take and stick your head in the toilet and flush it. and we had a closet, so if you got out of line, they'd stick you in that closet and leave you. today, they would be all charged with child abuse. >> in the orphanage, the boys and the girls were kept separate. but they would see each other at playtime. and they would run to the edge of the fence, and touch each other through the links of the fence. >> regina and i used to talk through the fence together. and that was our time together. she was feisty, and she didn't let any of the kids pick on me. as long as she was there, i felt safe. so if i told her what's happening, she would make a stink about it. >> after a few years, a little sister, a half-sibling of regina's came to live at the orphanage.

regi wchers ea r as they we taken off for adoption, and her biological family became smaller and smaller. at one point, regina watched as her younger sister was being taken. a man held one of her hands, and a woman held the other hand, and they walked away toward a car. >> i was 9 years old when i was adopted by reginald and vivian burge. >> and all of a sudden one day, she's not there. well, what happened to her? well, she's been adopted. and that's kind of hard. i didn't have anybody anymore. >> they changed my name from mary lee to regina iris. my adopted mother said to me about my biological family, "oh, just forget them." she says, "they're -- they're not a part of your life anymore. and they never will be."

>> when regina was 12, her father came up from behind and began to molest her. >> i was saying, "daddy. daddy, let me go." and the adoptive mother heard me saying that. and she came in and let him have it between his eyeballs about, you know, that just wasn't gonna happen. i was in middle school. and they put me in the gifted class. that was not easy for me because i had a hard time with math. so i would come home every six weeks with my report card. and i would have a "d" on my report card in math. so my adopted mother would have my adopted dad take me down to the cellar. i had to remove my clothes except my bra and my panties. and i got beat with a belt from my waist down to my back of my legs. >> as soon as regina graduated from college, she left home and started an independent life.

>> i moved to akron, ohio, and got an apartment. and i wanted to find my brother. and i was able to secure his phone number. he only lived five miles away from me. so i was just walking ten feet off the ground. >> regina was contacted by her twin sisters. they had also found her mother. and they had taken her mother out of the mental institution. >> we hugged each other, and she understood that my name had been changed to regina. but i told her, i said, "i'll always be your mary lee. i'll always be your little mary lee, mom." >> it was good that i could reconnect with people that i had shared my early childhood with. and i still have a relationship with my sisters. >> when i was 26 years old, i married ernest lee twigg. ended married three months later.

having lost my brothers and sisters, having lost my mother, i feel like when i met my husband, he was my knight in shining armor and this was my happiness. and so i have lived for my family. this is my reason for living. >> she was determined that she was gonna be the best mom she could be. and when she was going through this business with the finding her child and all those battles, that's what gave her her backbone and spine was her background there at that orphanage and having to stand up for ourselves. >> regina wasn't going to be stopped. bob mays wasn't going to be stopped either. so now what? >> we didn't know where this would go. >> it was almost like the perfect storm. >> the twiggs are convinced that it's you who caused the switch. do you have anything to say about that?

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oh, gosh. i'm so nervous. >> just look at me and forget the cameras. >> my name is kim mays, and i was switched at birth. >> two families are trying to cope today with the heart wrenching discovery, the hospital made a mistake and each set of parents went home with the wrong child. >> the twiggs knew the hospital had given them the wrong baby. but what happened to their baby? >> it exploded on the national stage. >> the trial was nothing less than sensational. >> a huge story, wall-to-wall coverage. >> i'm her father. i always been, and i always will be. >> and dad is like, yeah, these

people are saying you're their little girl. i said, daddy, don't let them take me away. >> at the moment that i said that, it's like survival mode. >> there was another side to robert mays. >> my father would call me stupid, an idiot, dumb. >> i will go to my grave convinced it was not an accident. >> we could not get enough of this mays story at "people" magazine. is there a way to fix this tragedy that happened 40 years ago? >> the twiggs say whether intentionally or by accident, someone at hardee memorial hospital in wauchula, florida, switched their healthy infant for a sick one.

>> i felt like, we can't let this go. we asked for genetic testing so we could prove this is our daughter. >> i said, "you're out of your mind. it's not going to happen." kimberly is damaged here. kimberly will probably suffer this for the rest of her life in some manner, shape, or form. >> the public assumed this was a custody fight. they weren't trying to get custody. but bob mays said they were trying to break up his family. >> our relationship is not like many father/daughter relationships. we had a lot of turmoil, but when the smoke cleared and the tragedy was over, kim and i were

still together. >> he had lost the first love of his life. he falls in love again and it ends in a divorce. what he had left was his daughter. and his daughter was his world. >> bob was a great guy. he was funny, smart. and he loved children. and he loved kimberly. >> the only thing i'm worried about right now is my daughter. >> bob was a salesman. he had the good looks of a salesman and he had the quick wit of a salesman, and everybody loved him. >> she's truly the one who has to be considered. >> when i heard him talk, i felt sorry for him. i liked him and i felt for him. it was just he and kim against the world. >> but there was another side to robert mays. i think i first became aware of the other dimension when i was able to convince his second wife cindy tanner mays to speak with me for my book. >> cindy worked at the hospital

where barbara was getting treatment for her ovarian cancer. and that's how bob mays and cindy met. >> she would look after the child while the mother was getting radiation treatment. so while barbara mays was dying of cancer, she made the decision that she wanted to leave robert mays. and she filed for divorce just five weeks before her death. and shortly after that, cindy moved into the apartment. >> then bob told kimberly that cindy was her mother. >> kimberly was only 2 years old, and she lost her memory of her mother. >> kimberly called cindy "mommy." and kimberly believed that cindy was her real and only mother.

>> and bob had denied barbara's parents for any visitation. they had to get a court order for bob to allow them to see their own granddaughter. >> they had to explain that cindy was her mommy now, but when she was a baby, she had had a different biological mother who had died. >> when bob divorced cynthia tanner, he wouldn't allow her to see kimberly anymore. >> while publicly bob is seen as the perfect dad, behind closed doors, there were shocking allegations raised by cindy that he's an abusive father. >> at this time the twiggs' attorney was taking depositions

for the suit against the hospital. >> when we deposed cindy it was very stunning to find out that bob mays was as abusive as he was to kimberly. >> he thought the way to correct a child was to spank a child. not just a pat but very strong with a lot of his strength. his temper just exploded and the next thing i know kimberly sailed across the room. he even whipped her with a book, and there was bruises left on her bottom. >> he would berate her. he would call her stupid. he would call her lazy. >> after bob and cindy got a divorce, bob took kimberly away from the mother that she had known. and very soon thereafter started dating another woman, who is now his third wife. >> from day one, it was just like we just clicked. we had been together for a year when we found out about the switch.

>> there was a standoff over the genetics testing for more than a year. >> the twiggs were really anxious to meet her. i mean, a year is a long time, especially in the life of a child. >> robert mays agreed to the genetic testing. but the twiggs had to agree not to seek custody. >> we will agree that we will not seek custody if you give us visitation and let us see the medical records, and get the testing done, so we find out exactly who kimberly is. >> genetic tests prove that kimberly mays is really the daughter of ernest and regina twigg. >> it wasn't until today that the twiggs' seven children knew that they had another living sibling. >> john called us from california and told us. "she's a twigg." i said, "oh, my god." you know? and irisa's standing there and she's jumping up and down and squealing, "she's our sister. she's our sister." >> the twiggs finally think, "life is gonna get better now. we're gonna be able to have access to the child." little did they know, this was really just the beginning of a new and terrible chapter for them.

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bob mays had finally agreed to visitation, which is a big deal for t twiggs. they'll finally meet her

>> i felt an immediate connection with her. >> there's this picnic table, and all the children are sitting around it. this girl in a green t-shirt, looking at us, and my eyes are glued to this little girl. as we approached the table, shee came around, and was very proper and sweet, and said, how do you do? i almost had an inclination to hug her. so i reached up my arms and i says, "can i have a great, big hug?" she says, "yes, you can have a great, big hug." she gives me this hug. i was at a total loss for words because it was like, "duh." i said, "been a long time." she said, "all my life, in fact." we went and played a game of golf with her. and she picked up a golf ball

and she said, "here, mom," and she handed me the golf ball, and the children just were in shock. irisa says, "mom, did you hear her? mom, did you hear her? she called you mom." i didn't want to confuse her and so i said, "honey, i know you have new stepmom and if you feel more comfortable, if it would be all right, you can call us mom and dad twigg. that's all right with us." >> that's kim right there. >> initially the visits were going great. they were going to different places, they were all getting along. >> always for mom. >> hi, loretta. >> regina and i were in touch very frequently and she would talk to me about how the visits went. >> we went to the bowling alley. >> hi. >> how are you? >> fine. >> we laughed at silly things. we just clicked.

we're a lot alike. so, that's-- i believe it was just easy to have so much fun together, even though i was so many years older than her. >> i'm your sister. >> i know you are. >> and i'm her sister. >> yup. >> if you think about kimberly during those visits, it's quite possible that this was a great relief to her. if you recall that for years beaten, told she was stupid, punished. then just think, suddenly she was in a place with someone who she understood to be the true mother, surrounded by siblings who were interested in her, who looked like her. a big family rather than just her alone with robert mays. you can see why she'd be dancing joyfully. there was no one to stop her.

there was no one to punish her. there was no one to call her names or abuse her. >> she could tell me anything. i could talk to her easily. she talked a lot about, she didn't know what to say when she would go back home. she didn't know what would trigger him, what would get him upset. >> i think what happened was that the visits were going so well that robert mays was sensing a difference in kimberly's attitude at home. >> i want to be probably a doctor. >> i had a sixth sense that something was going to happen, we just weren't going to be allowed to see her anymore, i said, "kim, it may work out where you won't be allowed to see us anymore. but we just want you to know that we love you and we will

never, never give up on you." and she said, "i love you too." >> and sure enough, that was the last time that they were together. >> after a half a dozen or so visits, kim began to show some negative things. her grades began to fall, attitude in class, all sorts of things were happening and i called to cancel a visit. >> what it seems to be is that he was starting to feel that he was losing control of the situation, that kimberly was drawn to the new family, that kimberly was not as obedient, and she felt she had another place to go. >> we knew then that we were dealing with a bad-faith character here, and that he never intended to let us continue with the visitations and there's no reason to talk to him anymore about it 'cause he's not gonna change. so that's when we went back to court.

>> so they just filed another motion with the court. they want every other weekend, every other holiday, six weeks in the summer, all of kimberly's time that they could have. well, this is ridiculous. i mean, they were total strangers. and until we could get this under control in some way, why, it was my opinion that we shouldn't have any visitation at all. >> they don't agree on much, but they do agree that the hospital was at fault. >> both families receive settlements in excess of millions of dollars. >> certainly if she could establish a loving relationship with them, why deny it? >> the next time she sees kimberly, it will be in court. and it will be kimberly suing the twiggs. >> to get them out of my life, i'll do everything i can. chances are you know us.

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going through the painful

process of divorcing her biological parents. >> it was a huge story, wall to wall coverage. >> kimberly will probably suffer this for the rest of her life.l. >> it's a child custody saga playing out in the media. >> tonight on turning point, switched at birth -- kimberly's story. >> the exclusive everybody wanted, the interview with kimberly. >> oh, gosh. i'm so nervous. >> you just look at me and forget the cameras, and we'll take our time. done? all right. kimberly, your dad thinks you're a very remarkable young woman and you have been through an awful lot. do you just kind of take each day? >> yeah, i just say to myself, thank the lord that you've got him at least.

you know. >> daddy, you mean? >> yeah, dad. >> what he like? >> he's really fun. he's loving, caring. >> the tests prove that this child you had raised was not yours, but was the child of another family? >> correct. >> how'd you feel? >> empty. totally wiped out. >> what did you -- >> i still can't talk about it. it's just drained me completely. >> you had to tell kimberly? >> oh, yes. and she began to cry, and i began to cry. just trying to reassure her that it didn't mean anything. and that she was my child. >> i just can't imagine what it must be like to be 9 years old and to be told that maybe you were switched. >> the decision to put kimberly on tv is an interesting one.

to have a child talking to barbara walters and expressing her desires is going to be the most effective tool bob has in the case. >> can you take me back to that time and tell me what it was like for you? >> it was terrifying. i mean, i was just shocked. i was like, "what?" and dad's like, "yeah. these people are saying that you're their little girl." and i was like, "daddy, don't let them take me away. don't let them take me away." >> but if you were having a nice time with your biological brothers and sisters, and if the twiggs were nice to you, why didn't you say, okay, i'll continue to meet you. >> they were saying bad things about my mom, miss twigg said my deceased mother, barbara, is the

one who switched babies. >> when did you decide that you just didn't want to do this anymore? >> i saw gregory k. on the news. >> i saw gregory k. on the news. >> today, a 12-year-old boy has gone to court seeking a divorce from his natural parents. >> and gregory, you're the son of mr. and mrs. russ at this moment. >> and i was like, "well, if this little kid could do it, i could do it." >> our family would have been friends with robert mays if he would have allowed it. >> why do you think the visits were ended? >> robert r allowing us any part of kimberly's life. >> all rise. this court is in session.

>> your honor, we're going to call kimberly mays. okay, let's get started. kimberly, would you state your full name and your age for the record, please? >> kimberly michelle mays. i'm 14 1/2 years old. >> who are your parents, kimberly? >> robert mays and darlena mays. >> kimberly, have you ever told mrs. twigg that you love her? >> yes, sir. >> can you indicate to the court how that came about? >> when we left, i said, "i love you." i say "i love you" to everybody i know. >> regina was trying to be as in control as possible when she testified. >> mrs. twigg, did you attend all of the visitations with your daughter kimberly? >> yes, i did. >> tell us what you remember about the first visit. >> kimberly picked up a golf ball and handed it to me and said, "here, mom," and i was in total shock. >> did you ask her to call you mom? >> i did not. >> kimberly's lawyers put a psychologist on the stand to testify that regina was unfit as a mother.

>> there tended to be paranoid-like features to her psychological adjustment, and i found that she did not trust others easily. >> do you love regina twigg? >> no, sir, i do not. >> do you love ernest twigg? >> no, sir, i do not. >> do you love the twigg children? >> no, sir, i do not. >> kimberly, what is your greatest fear? >> being taken away from my father. >> if you could be granted one wish that would make you happier than anything else in the world, what would that wish be? >> terminating their parental rights and getting my life back. >> thank you. no other questions. >> what if the judge decides that it is not in kimberly's best interest to have visitation rights? >> if the courts tell us to walk away, someday down the road, if she ever wants to see us again and she wants to be a part of us, all she has to do is come through the door because we're here and we love her. >> kimberly, what if the court decides that you should have visitation rights with mr. and mrs. twigg? >> i wouldn't.

i'd probably -- i'd want an appeal. >> you don't want to see them under any circumstances? >> right. none whatsoever. >> the judge ruled today in the case of kimberly mays. >> the judge granted kimberly's request severing all contact with the twiggs. >> kimberly mays has won her case. she never has to see her biological parents again. >> do you think that might ever be a time in your life when you're older, when you would want to se mr. and mrs. twigg or the brothers and sisters? >> no, ma'am. >> as far as you're concerned it is finished, over? >> yes, ma'am. >> think you'll ever get over it? >> no, never. >> i think we all expected that kimberly would go back to her life the way it was before, quietly with her father. but then in a surprise move, just a few months later, she moved in with the twiggs. just over a year ago,

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kimberly mays. >> kimberly mays is suing h biological parents for divorce. >> it was like a three-ring circus. >> the judge is expected to rule on whether the court will consider the divorce motion. >> i wanted the courtroom stuff to stop. >> the twiggs have vowed to take their case to the u.s. supreme court. >> the media to stop. no comment. i just wanted everything to stop. my name is kim mays, and i was switched at birth. as a child you don't realize the impact of everything. i wish i can turn back the hands

of time on a lot of things, and i can't. >> did kimberly seek out this idea for divorce proceedings or did you help her with it? >> she came to, i believe first, my wife darlena. and then came to me. and my first reaction to kim was that i think you had really better think about this. >> we had heard for many, many months that kim wanted to divorce her biological parents. >> at the time it was very much portrayed that this was kimberly's idea. >> at the time the lawyer that was dealing with our case was like, "well, you know, there is a kid. his name's gregory k. he's divorcing his biological mother. that's an option, for you to divorce the twiggs." and i was like, "oh. okay. sure." >> i said, you must understand you don't just divorce ernest and regina. you divorce the entire family. she told me right then that first sitting, "daddy, they're all part of it." >> i wanted to know about them.

i wanted to know about the twiggs. i wanted to know what my biological family was like. i made a mistake. i regret divorcing the twiggs. >> at this point, it was she, her father, and darlene, and they were a tight family unit. >> what about darlena? do you feel close to her? >> yes, very. she's like -- well, she is a mother to me. she treats me like a best, best friend and she treats me like a daughter. and i love her very much, and i don't know what i'd do without her. darlena and i didn't get along too well. there were moments where we got along at times, but for the most part she just -- we always butted heads. well, i love darlena very much. and even though we have our rough spots, i still love her very much. at the moment that i said that

it's, like, survival mode. had i said, "no, she's not that great of a mom. we don't get along," then the courts are gonna be like, "hmm, why is that? what's going on?" >> in a high-profile case, a child is under tremendous pressure. >> do you think your daddy has a bad temper? >> oh, no, no. >> was he abusive to you? >> oh, no, never abusive. he had a very short fuse. i would bring home an "f" and he'd whip me with the belt. or he'd take an encyclopedia britannica and he'd whip me with a thick book. >> kimberly did say that you had whipped her once with a belt. do you remember doing that? >> i remember an instance, i think when my hand was injured, and i used a belt rather than to whip with my hand. if it was, it was one time. one occasion that i would have done that, and it was not -- it

was a spanking. i don't even look at it as a whipping. >> miss twigg said that -- that my father beat me. that he called me names and none of that's true. he never beat me. he never called me names. he called me pumpkin pie, kimbo, kimberlina. and stuff like that. >> but not stupid or -- >> or idiot or dumb. he never called me that. so my father would call me stupid, he would call me an idiot, he would call me dumb. it made me feel low. that was my father figure. i looked up to him, and as a child, looking through my eyes, i thought that was normal. he could've treated me different and loved me a little different. >> i think we all expected that kimberly would go back to her

life the way it was before. but then in a surprise move, just a few months later, she moved in with the twiggs. >> after spending several days in a shelter for troubled kids, kimberly has moved in with her biological parents. >> i stayed there a year and a half to two years, almost. >> i think regina tried hard for there to be some kind of a connection with kim. but i think kim resisted that. >> i was never close with regina. i felt that she was smothering and overbearing. i don't really feel like i've had a mother growing up. that's where the confusion comes from. but i do know she has a good heart. she's been through a lot. i really wasn't prepared for, like, life. i was 17 when i left. i had a kid, and i married. i was young, i didn't know how to mother. >> kimberly lost custody.

divorced. went on to have five more children. it was reported in the tabloids that she was stripping to support her growing family. bob mays died in 2012. he was 65. and she's estranged from the entire family. she doesn't talk to anyone. >> kimberly has had a lot of challenges in her life, she's been through one trauma after another. and you just can't help but think, who would she have been if she had not gotten switched? >> i wish i had my life back. i don't have anyone. >> it's the past, and it's made me who i am today. but how did i get switched and why? why was i switched? i want to know what happened. >> i will go to my grave convinced it was not an accident. >> i asked her point-blank, "did you switch those babies?" didn'te how special

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kimberly mays, a 14-year-old girl who was mysteriously switched at birth with another infant. >> an apparent maternity ward baby mix-up in florida. >> by accident someone at hardee memorial hospital in wauchula, florida, switched their healthy infant for a sick one. >> it was characterized as, "this could have been an accident." >> the twiggs' attorney says kimberly -- >> we didn't have any idea. >> i will go to my grave convinced it was not an accident.

>> you have two babies. you have a wrist bracelet and an ankle bracelet on each child. >> the bands are supposed to be put on tight enough so they won't slip off. and, i mean, the odds of both bands coming off at the same time and somehow being put on the other child by a mistake is incredulous. >> no. this was not something that happened by chance. it was not something that happened by accident. this had to have been intentional. otherwise it would not have happened. >> the switch almost certainly happened the morning of december 4th. >> according to hospital records, the nurse who shows up for the overnight shift on december 3rd is actually told to go home. and then the nurse who replaces her happens to be a friend of barbara mays' mother. >> the hospital records show that regina got her baby at 5:00 a.m. and the baby nursed normally.

but then at 7:30 in the morning the nurse weighed both babies. and based on the medical records it shows that the twigg baby had lost 5 1/2 ounces overnight, a lot of weight for a small baby. >> all of a sudden, the twigg child had the weight of the mays child, and vice versa. >> so now regina is nursing the baby at 9:00 a.m. and she notices that the baby is not nursing as well and looks different. >> the baby doesn't seem able to nurse and the medical records show that. >> so we can conclude between 5:00 a.m. and 7:30 a.m. somebody swapped those babies. >> when the babies' weights were reversed, the babies were switched. >> question was always, who did order this? who oversaw it? and who actually accomplished the switch? >> the next day is december 5th, and both the mays and the twiggs were due to be discharged.

>> so on december 5th, the day she was scheduled to go home, a new doctor examines regina's baby and discovers her baby has a heart murmur. so the new doctor orders three tests. >> one of those three tests was a blood gas test which would have typed the blood and made it perfectly clear that this baby was not regina's baby. >> but another doctor, dr. palmer, canceled one of those tests. >> dr. palmer canceled the one test that would've revealed this was not their biological baby. >> i became chief of staff at hardee memorial hospital, i think it was in 1989. given the status of dr. palmer at that time, he was the chief of this hospital for many, many years. he has a fiercely loyal group of followers and i think that he

would be one who could do this and be able to make the whole thing work. >> dr. palmer was intimately involved with some of the family down there. it's a very close-knit community. >> that was definitely a rumor, that somehow the doctors in town or the doctor would have wanted to favor barbara mays. >> i think they just felt sorry for barbara and -- and robert mays because they had wanted a baby for ten years. she finally gets pregnant, she has this baby. i think they just felt so sorry for the family. >> they all knew that this child wasn't expected to live. but they had no way to fix it. along comes regina twigg. she doesn't live in the community. nobody has any special feeling for her. and she gives birth to a beautiful, healthy, normal baby girl. >> and the family had a lot of kids. this was just another to the litter. and so there was that element of

here's a family that has plenty, and here's a family that is struggling just to have one. and maybe we can help them. >> they gave regina this child because they never expected it to live. and she had already lost one to the same sort of thing, and nobody would ever know the difference. >> the question is, why wouldn't barbara have noticed that they had brought her the wrong baby too? >> she nursed or fed the baby every four hours for four days. >> it'd be more plausible that a day later -- but five days later, you don't know what your child looks like, suddenly, your blue baby's healthy? >> so your contention is that barbara mays knew these babies were switched. >> yes, ma'am, there was a call, a phone call to my house one day. >> when we started talking about the switching and going back to some of the conversations that we shared, then we started putting two and two together. the fact that this woman had called and wanted to meet with

her gave me some indication that she knew that -- that her baby had been switched. and then realizing that this car was barbara mays. >> a dying woman suddenly wanting to have a play date with a woman that she doesn't know and hasn't heard a word about in two years? if nothing else told us that she knew, that would be proof enough. she wanted to see her biological child before she died. and in her own way she wanted to say good-bye. >> it may have stayed a mystery forever. then a nurse's aide comes through and says she knows exactly how it happened. >> my mother knew about the baby swap. >> when this all came about in the early '90s i was a young attorney at the time. i'm still a young attorney.

but i was a little bit younger at the time. i had just opened my practice, just a simple country office. brick building on main street, that's where i met patsy. patsy webb was in her wheelchair. she was hooked up to the oxygen. she needed her daughter to help her get around. and patsy told her story. she told me that somebody had approached her about swapping the babies and she said, no, i'm not going to do that. but if it's done, i won't say anything about it. and it's my honest belief that this is the first time that her daughter had heard that. because when patsy told me the story, her daughter just -- it was, "how can you do this, mom? who --" this is what she said. "who made you god? how could you be a part of this?" >> well, when karl pansler first talked to me, he said that he had this client, and that she had a big story to tell. i had just become a correspondent at cbs news in new york.

i remember editing the piece and, like, rushing to get it on the evening news that night. >> and she was literally on her deathbed, as you can see, pretty much, in the video. she was gasping for breath. >> dr. palmer asked me to switch the bands on the baby and mother. >> her doctors had told her she had very little time to live. and she wanted to make sure that, before she met god, she had settled things here on earth so that she could go with a clear conscience. >> she said they swapped the identity bands. that's how actually the whole thing happened. they swapped the bands themselves. >> i asked her, patsy, did you switch those babies? and she said, no. >> she was concerned that, if she did not go along with their plan, that she would be terminated and she would lose her health insurance. and she needed that health insurance for a family member. >> yeah, she felt guilty. you know, it bothered her every minute of the day. she had this planned out, to

tell the truth. >> after the story broke, the hospital wanted to push back. and they said, "well, patsy wasn't the best employee." she's a little bit, you know, out there, little bit eccentric. little bit this or that." >> my mother knew exactly what happened. there was no confusion. >> my judgment of her, as a journalist, was that she was telling the truth. years and i felt like it was something she really just wanted to clear from her conscience before she died. >> she never asked for money. she wasn't seeking any type of notoriety. didn't want it. really did not want it. but she wanted to just tell her story quietly and go off, move on into the sunset. >> i think patsy webb's story probably didn't get more traction in the news because she didn't do other interviews. so there was patsy webb's story, as incredible as it was, that kind of hung out there for a day or two, and then floated away.

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hi. >> before the swap happened, ernest and i were a typical family. we had a good marriage, you

know, for a long time there. >> my loving dad. >> i didn't really want the divorce but as things worked out it was necessary. when somebody loses one child, a lot of times a divorce will happen. we had lost two. it was -- it's -- it's really hard. we still live with that pain. we still live with the loss. we still grieve to this very day. >> this story comes to the very what makes a family? what makes a parent? >> is it the emotional relationship and the bond somebody has with a child that may not even be genetically related? or is it the genetic tie between a mother and a child that can't be disputed? >> there are questions that pull at your heart, such as who would kimberly have been if she were never switched?

>> it's just so sad to me, and it could have been so different. >> while i'm not perfect at all, and i regret a lot of stuff, i can't dwell in the past. i have to move forward. >> i would say to kim that i hope life will be positive for her and good for her. i will always love her. in spite of the pain of what happened in the past, like it is said, "you put one foot ahead of the other and just carry on." >> my mother has that strength in her that's no like other woman that i've ever, ever met. >> when i was a little girl, i remember mom writing songs. she was always singing.

>> tonight, she's going to be performing one of her songs that she wrote. >> it's called "precious child." it's in memory of my two precious little ones that i lost. ♪ the pain there is no relief >> she wants the world to understand her more through her music. and i hope she gets that, that would mean a lot to her. ♪ precious child i loved you when ♪ ♪ developing n san jose

where the police department is rocked by a racist facebook post.