it was a brand new model calling the boeing 737 max 8. >> they didn't understand the danger they were walking into. >> you will up. pull up. the plane had flown into the sea at full speed. >> the passengers would of course been hysterical. computers, laptops, phones would have been flying around.

>> you could tell how violent that impact was. >> people shouldn't innocently an airplane ticket and then be in a flying coffin. >> boeing installed a -- that had the power to take control of the plane from the pilots o without them even knowing about it. >> to find out what -- >> was given the power to try to kill them essentially until it finally succeeded. >> will passengers be willing to fly again on its troubled max? >> 346 people died. can you answer a few questions here about that?

>> on a sunny march morning in addis ababa, the capital of ethiopia, a truly remarkable group of passengers converged on bole international airport. >> 149 passengers from 35 different countries around the world got ready to board ethiopian airlines flight 302 heading off to nairobi. >> it was seemingly just packed with people who were on -- on goodwill missions of various kinds. there was a big environmental conference happening in nairobi, a u.n. environmental conference. >> amongst the 149 passengers were also nine ethiopians, and one of them was tamirat mulu, who is a child protection advocate. >> he was a kind of person who's really passionate about life and especially children who are suffering from conflicts, droughts.

>> also on that ethiopian airlines flight -- eight americans, including 24-year old samya stumo, raised on a massachusetts farm by a family with a very strong tradition of activism. samya had just started work for thinkwell which is a global health care organization. >> this was her first assignment. she was going to east africa. she, at 24, had impressed them that they sent her instead of someone, you know, a dozen years her senior. >> but not everyone on that flight was on a goodwill mission. there were also two brothers from california, melvin and bennett riffel, on one last adventure together because melvin was about to become a new father. >> how big was this for the two brothers to do this together? that was pretty remarkable. >> i thought so. >> i think so too. i think it's rare two brothers

their age would stay close enough to want to travel with each other like that. >> also on ethiopian air 302 that morning, a young russian couple on vacation. alexander and his wife. >> and as they got ready to board, ekaterina posted this cell phone video on instagram of their plane outside that was waiting for them. >> you know in general, very few people think much about the model of the plane that they're on. you know, it's something that most people really don't think twice about. >> in fact, it was a brand new model, welcomed into the ethiopian airlines fleet with a lot of ceremony just months earlier, called the boeing 737 max 8. >> we are welcoming the state of

the art modern airplane, the 737 max 8. >> it was a groundbreaking move for ethiopian airlines to acquire this aircraft. the fact that it was new, the fact that it uses the latest technology. >> boeing had had a track record of success. and you know, all expectations at the time were that the max would just be, you know, the next big thing for the company. >> but it turns out this brand new plane had a secret unknown to even the pilots, and when it was revealed, it would not just impact boeing in shocking and unforeseen ways, but the entire air traveling community worldwide. >> boeing is an iconic american company. they're known as the king of the sky. this is a company that's at the heart of american engineering and american manufacturing. >> for captain sully, celebrated for successfully landing his crippled plane on new york's hudson river, boeing has long

been the gold standard for passenger aircraft. >> boeing had a century-long history of engineering excellence and effective culture, good leadership. >> there's a saying, and it stands, "if it ain't boeing, i ain't going." it's affirmation that boeing has had our back for decades. >> this is the 707 boeing's prototype jet airliner, capable of speeds and altitudes which will revolutionize commercial air travel. >> the 707 launches in 1958, and right off the bat it is a huge success for boeing. >> and it just so happens to be the same year that frank sinatra releases "come fly with me." ♪ ♪ come fly with me let's fly let's fly away ♪ >> it speaks to generations of people for whom getting on an airplane was something very special. and it was exotic and it was desirable and it was glamorous.

>> air travel became, you know, sort of the vogue. >> people would dress up to travel. meals in flights were not a joke -- you know, something that people might look forward to. >> the 1960s were an extraordinary period for the company because of the 7 series of planes. >> the 707 was the first successful jet. after that boeing just started building more and more, and the 727 came, the 737 came. >> and then they would do the 747, the so called queen of the skies, the first jumbo jet. boeing from that point forward was the premier maker of passenger aircraft. >> by the 1980s, boeing is unmatched in terms of its power, its reach, and those 700s planes are it. >> the company was so important to our country's economy, you know, in part because it was the largest exporter in the world. >> i mean, they manufacture air

force one. i don't think you can get kind of any bigger than that. >> but by the 1990s, boeing started to face truly stiff competition from this european consortium called airbus. but up until that point boeing hadn't really taken them seriously, but suddenly they are up and coming. >> they've really accelerated to become the only other, at this point, major global competitor to boeing for commercial aircraft. >> in late 2010, airbus comes out with this new model that really shakes up the industry and put serious pressure on boeing to innovate. >> the a320neo, a single aisle aircraft that had new, more fuel efficient engines that could fly farther, and for cheaper. >> people want to fly direct. and to do that you need smaller, more efficient planes. >> boeing was focused on the wide-body world. airbus beat them to the chase. >> the a320neo, damned if they

didn't wind up becoming -- that's their fastest selling airliner. and then boeing is like, "well, wait, what are we going to do?" >> boeing comes up with what they think is this really smart plan. instead of developing an entirely new plane, to catch up with airbus, they decide to take a shortcut and revamp a model that's already on the market, saving them a lot of extra time and money. >> that's when they said, "okay, we can take another look at the next iteration of 737." >> there were new engines, larger, more fuel-efficient engines being added to this aircraft. boeing called it the 737 max. they promised they'll fly more people and cost a lot less to operate. >> united airlines says it has cut a new deal with boeing to build 150 737s for its fleet over the next 10 years, giving the aircraft manufacturer a leg up against its main competitor, airbus. >> the boeing 737 max was the

fastest selling airliner in boeing history. another ball out of the park for boeing commercial aircraft. >> you've got united and american and southwest, all lining up to buy it, along with 70 other buyers around the world. >> one of the big customers early on was a young budget carrier in indonesia called lion air. it was a huge deal. >> in tonight's money matters, boeing has finalized its biggest sale ever, a $22 billion order from lion air of indonesia. >> the 737 max-8 had been flying for 17 months without incident. but then in october of 2018, suddenly, out of the blue, an alarming problem developed with one of lion air's brand new max planes. >> they don't realize that there's something in it that could be potentially hazardous, and something that pilots and co-pilots are not familiar with.

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or dental procedures. ask your doctor about eliquis. and if your ability to afford your medication has changed, we want to help. >> jakarta is the capital and the largest city in indonesia and it's a bustling metropolitan with around 10 million residents.

the aviation industry was booming, especially with the increase of the middle class in indonesia. >> one of the airlines that benefited from that boom in air travel is lion air, an aggressive, rapidly-growing budget indonesia air carrier. >> in 2011, lion air made a huge splash, buying more than 200 of boeing's 737 max-8 planes. >> even the signing was overseen by then us president barack obama. >> i want to congratulate lion air for their incredible success. >> one of the lion air pilots chosen to fly the new 737 max was 31-year old bhavye suneja, an indian national whose dreams of being a pilot started when he was just a child. >> so can you tell me about your son?

>> yes, bob, my son was a gifted child, a blessed child. i am also into aviation, and for an aviator, when the child is flying and he becomes a commander, it is a big thing. it is the sort of pinnacle of your dreams. >> even though her son had over six thousand hours of flight experience, sangeeta says she was really concerned after learning he wouldn't be going through pilot simulator training for the max. >> i said, "you haven't had a simulator training. how can you go for max? it is a more powerful engine. so without a simulator, how will you manage? >> one of the core selling points for boeing of the 737 max was, "you don't need pilot training in a simulator." >> they were selling this to airlines as essentially just another 737, that the airline pilots could fly without learning all that much new.

>> it's a huge deal to not have simulator training for pilots for any airline. it costs money and time. it takes the pilot off of the line and flying passengers around. >> lion air had asked boeing about simulator training for their pilots. and boeing dissuaded them from this. >> now according to internal boeing documents, one of their employees ridiculed the request in a message to a colleague, saying,"now lion air might need a sim to fly the max, and maybe because of their own stupidity. i'm scrambling trying to figure out how to unscrew this now! idiots." >> well, they were mocking them because, you know, if lion air required simulator training, then other airlines would say, "well, wait a minute, wait a minute, if they're requiring it, maybe we need it." and then the whole house of cards starts to fall apart. >> he said, "mom, i've been given training, ground training. they have given me a training on ipad." i said, "what, an ipad?"

>> you would sit down with an ipad course. and i think there were three or four parts and it went through a robotic voice describing what the max is about. >> did you see anything in it that looks, "wow. that's substantial. we should probably do more training?" >> it seemed to be enough. >> he trusted boeing blindly. and that trust gave him immense confidence. he was empowered. >> in october of 2018 lion air had a handful of the new 737 maxes in its fleet and one of the aircraft was going to be departing from bali with a crew and passengers. >> me and my colleagues in office. we went to bali about october, 2018. bali is amazing for holiday, especially in asia.

>> lion air flight, jt043 was scheduled to take off from bali to jakarta. >> the flight was quite full of passengers, and most of them are local, or domestic tourists like me. around seven or 10 minutes after the take-off, the flight suddenly feels like a fall down. >> it was a dive, a straight drop, 200 feet, and it wasn't something that was just caused by turbulence. >> all of us are screaming like we are in a roller-coaster. >> how many times did it go up and down? >> up and down four times. >> four times? >> yes. the flight attendant who was sitting in the back, they could feel it up and down in extreme way. >> when an aircraft is pitching aggressively downward, like this aircraft was, it may feel as if your stomach is coming out of your throat, basically.

but then come the positive g's and it will squash you down into your seat. >> to be honest, i think it's almost like this is my last flight and this is my last day. >> it just happened there was a third pilot traveling on the plane. and he steps in and helps them get control of the situation. >> until it landed to the airport, i can hear everyone say so relief. some of the passengers are muslim, and i can hear them say, "alhamdulillah," thanks god. i cannot say it in words. it's really a relief. yeah. i still feel really shaky until now about it. >> the pilots were able to control it. they knew they had a problem. but they didn't understand exactly what the nature of the problem was. >> after the flight successfully landed in jakarta, the pilots

logged that they had had some issues. but they left a lot of gaps in understanding, you know, what had happened on that flight. >> that left the next crew in the dark about potential problems with the aircraft. >> the very next day captain suneja is assigned to an early morning flight out of jakarta on that same 737 max, but he was given an incomplete report about what happened to the plane the previous night. >> these are two different flights, but the same exact plane. so it's something that spells disaster. ♪ well i think it's going to be a long long time ♪ ♪ before i shop anywhere else online.♪ ♪ got so much cash back you'll be like whoa whoa ♪ ♪ whoa whoa whoa... i shop on rakuten ♪ ♪ rakuten ♪ all the perfect gifts, right from my phone ♪

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on the early morning of

october 29th, 2018, at the airport in jakarta, the capital of indonesia, lion air flight 610 was getting ready to take off. its destination was the city of pangkal pinang, located on the indonesian island of bangka. >> there was 189 people on board, 181 passengers, 2 pilots and 6 crew members. >> one of the passengers was ms. fiona ayu zen. she was a businesswoman, 29 years old. she was flying back to bangka for work.

>> there was also another passenger by the name of fendi christanto. he was flying to bangka on a business trip and also on a personal trip. his father just passed away. >> one of the passengers shot some video as they were boarding the flight. no one on board, including the pilots, had any idea that this very same plane suffered a near catastrophe in the air just the previous day. and on that video, you can see the brand-new 737 max out the window. >> lion air flight 610, on that same 737, max is taking off from

jakarta. very shortly after the flight takes off, you know, the pilots are struggling with the plane. >> the stick shaker pops off. it is loud and it is rattling in the captain's hands. there are cacophony, a tidal wave of other distracting alerts, airspeed disagree, altitude disagree. >> just 10 minutes later, around 6:30 in the morning, a tugboat captain was out on the java sea just east of jakarta.

>> the crash site is about 25 miles from jakarta sea port. on my way to the crash site, really, i prayed to god. i had great expectation that somebody, everybody still alive. arriving on scene, when i saw the debris, the small pieces of fuselage, i lost my hope.

>> now, when news of this crash broke, i immediately flew in from beijing where i was based at the time. so the sun has just gone down and you can see all the police officers along the dock. after arriving in jakarta, our team headed out straight to the docks where the wreckage from the plane was being brought in. whether it crashed or what happened, we still don't even know, but these crews have been pulling up and carrying out debris piece by piece. by the next day, the family members of the passengers were gathering and anxiously really waiting for word on whether their loved ones had survived the crash. among the family members i got the chance to talk to was the wife of that passenger who took that video of himself boarding

onto the lion air plane just minutes before it crashed. your husband actually was taking video of the others getting on the plane when he got on? >> yes. >> can you show that to us? these are the other passengers that were on the plane? >> yeah. >> is there still some hope that there are survivors? >> yeah. we do believe that god's still control and we still have some hope that they can find him alive. >> it was clear pretty quickly that the plane had flown into the sea, you know, at full speed and came apart with such force that there was no way anyone could have survived.

>> fendi left behind a wife and four children, the youngest who was 5 years old. >> at the time, very little was understood about what might have happened. brand-new plane, nice enough day, nothing in particular that would point to an immediate

cause of this accident. >> this is a fairly new plane. the 737 max had only 800 flight hours. >> but it turns out there was a hidden danger on that plane -- a flight control system that boeing did not even tell the pilots about. >> there was nothing in the manuals that alerted the pilots to the existence of this new system that was placed on the max. >> it has one mission and that's to drive the nose down. and it will not stop. >> it was given the power to try to kill them, essentially, until it finally succeeded. ♪ ♪

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>> the devastating plane crash in indonesia. >> a lion air jet with 189 people fell into the sea minutes after takeoff leaving no survivors. >> so far, 24 body bags have been delivered. >> the jet was a new boeing 737. >> i gotta say, my first thoughts were, "boy, it's a brand new plane. it must have been bad

maintenance or pilot error." >> a lot of indonesians initially just thought that it was lion air fault. >> george, the real thing that we need to find are those two black boxes, which will yield a lot of answers to all these questions. >> the national transport safety committee found the flight data recorder on the first of november, it was just only three days after the crash. >> we hope to be able to investigate what exactly happened. >> as they look at the contents of the flight data recorder it becomes clear that something had gone terribly wrong. you know, the plane, the pilots are struggling with the plane, you know, almost in a tug of war. >> when we found the black box we found that the aircraft was pitching up and then down. down and up, down and up. it's up and down for about 24 times. >> had you ever seen anything quite like this? >> i never knew that any case of the aircraft that fly down and up and down and up and down like this. i knew that the pilot was fighting with the aircraft. >> it would've been a terrifying

roller coaster ride. during that time period the passengers would've, of course, been hysterical. things would've been flying in the cabin, computers, laptops, phones would've been flying around. people would've been screaming. >> it was clear weather so they could see the sea. i think it would be very scary for everyone in the cabin to be able to see outside, to feel the speed. >> when the cockpit recorder was eventually recovered it was revealed that the pilots were

trying to figure out how to deal with this confusing cockpit emergency. >> they're turning the pages to find out what the hell it is, why their aircraft is going down. >> they start to shouting about which procedure they should do. they knew that they were having serious problems and they just screamed mentioning the name of god. >> that point of time, that only pain he must have felt was the sense of failure that he's not able to save others, except that he was a brave child. >> we're surprised. it's very strange that the aircraft flew in that way. then we ask boeing what kind of system may create this way. >> what boeing revealed to investigators came as a complete surprise -- it turns out that boeing had installed a flight control system on the 737 max that had the power to take

control of the plane from the pilots without them even knowing about it. the program was called "mcas". >> mcas, maneuvering characteristics augmentation system. and that this system under certain circumstances can trigger in such a way that it will cause the airplane to nose down. >> why did boeing put this mcas system? what was it for? it's a mystery not only for us, but also for the pilot and copilot on board the plane. >> so the reason they put mcas on the airplane was because they put these brand new, huge engines on an old airframe. >> they had to, in order to have sufficient ground clearance, move the engine further up above the leading edge of the wing and further forward. and that changed the way the airplane flew. >> this effect of the engines came in and the airplane starts to want to pitch up all by itself. the idea was to provide something that would offset that pitching moment, or causing the nose to come up.

>> when the plane computers think the plane is in danger of a stall, in very basic terms, mcas pushes the nose of the plane down by automatically triggering the rear horizontal stabilizer. >> so the mcas is there to correct what mcas thinks is wrong. >> right. >> the pilots have no idea why this plane is going up or down against their will so they tried to fight it back. >> yes. one of the most fundamental muscle memory things a pilot knows how to do if the nose goes down too far, you pull it back and you trim. and this battle goes back and forth a couple of dozen times. >> so it was mcas. it was the computer against the pilot. >> yes. and the way mcas was designed, it was given the control authority, to do it as many times as necessary. in other words, it was given the power to try to kill them essentially, until it finally succeeded. >> boeing's revelations about

the mcas system, and what caused it to activate on the lion air flight in the first place, would cause an uproar in the pilot community. and it would all lead to a secretly taped meeting where boeing was recorded telling pilots that mcas was being fixed. >> those are going to be relatively straightforward software changes that we expect we can get out in a -- in a fairly short period of time. we want to make sure we're fixing the right things. >> but while that was happening, the plane would continue to fly. >> they were rolling the dice with the lives of the global traveling public. so, the story with depression... it's multiple symptoms that hold you back and you wish the socks would sort themselves. enough. then your doctor tells you about trintellix, a prescription medicine for adults with depression. so you're feeling this overall relief. and trintellix had no significant impact on weight in clinical trials. you got this!

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>> now that urgent safety warning from boeing about their brand-new 737 jets after that deadly crash in indonesia. now concerns about a feature that could malfunction causing planes to abruptly dive. >> a week after the lion air

crash, boeing issued a safety bulletin to the airlines, finally revealing the existence of a flight control system on the 737 max that could unexpectedly force the plane's nose down. >> it's an admission by the company that there is a potential glitch in its newest aircraft. >> just a few days later, boeing tells operators for the first time that there's a previously undisclosed system on the aircraft, and that is mcas. >> that was a shock. it's not in our manuals at all, except in one section, our abbreviation section. we didn't know what mcas meant. it meant nothing to us. >> but there was another critical question to be answered, what caused mcas to force the nose of the lion air plane down in the first place?

the plane was flying normally, so why did mcas activate? >> among a lot of surprises was that mcas was triggered by a faulty angle of attack indicator, which is a relatively innocuous piece of equipment on the side of the airplane. >> the angle of attack sensor was feeding incorrect data about the angle of the plane's nose. >> it was telling the plane that it was approaching a stall situation, that its nose was pitched up. >> so the plane thought that the nose was angled too high when in fact, it wasn't. >> and that mcas needed to come in and push the nose back down. >> and there was a further revelation about mcas that took investigators by complete surprise, even though there are two angle of attack sensors on the 737 max, mcas only relied on one of them. >> it's a lack of redundancy that appears to my mind to be unacceptable in airplane design.

because the aoa indicator is susceptible to damage, it's not a robust piece of equipment. >> a single point of failure hooked to a safety-critical system, you just don't do that. it's crazy. >> the bottom line here is the 737 max is safe and safety is a core value for us at boeing. >> boeing ceo dennis muilenberg went on fox business to reassure the public that a bulletin had been sent to all the airlines, instructing pilots exactly what to do if there was another emergency situation involving the 737 max. >> we've already issued a couple of additional bulletins that point them back to existing flight procedures to handle that kind of condition. >> so boeing is telling the pilots that one of their options is to simply turn off the power supply to the electric motor on the stabilizer. that's the, you know, the piece

that pivots up and down and controls the nose of the aircraft. >> boeing pointed out that the pilots on that previous lion air flight who overcame a mid-air emergency involving mcas had followed the "appropriate procedure" by turning off power to the stabilizer. that was a step the pilots on the fatal flight didn't take. >> that was perceived to be an indirect way of blaming the airline and blaming the pilots without also acknowledging design shortcomings of the system. >> it emotionally tore me apart, as if i was blamed for him being the pilot, i was blamed for killing all the people, mothering a son who could not take care of his passengers. >> pilots were furious. pilot unions asked boeing, "why didn't you tell us if you put something on the airplane that's

gonna actually interfere with my job? >> late november, you know, about a month after the accident, you know, four boeing executives traveled to the headquarters of the allied pilots association, the union that represents pilots at american airlines. >> that meeting was secretly recorded by the head of the pilots union. >> our president at the time wanted to make sure we knew exactly what was said." >> we flat out deserve to know what's on our airplanes. >> i don't disagree. i don't know that understanding this -- the system would've changed the outcome of this. we try not to overload the crews with information that's unnecessary so they actually know the information that we believe is important. >> it enraged us. boeing always gives you the information. they don't parcel it out. >> we're working with the faa right now to try to figure out what software changes we might make to eliminate the failure conditions that we experienced at lion air. >> they said, "well, we're going

to correct the software, all the things you brought up." >> those are going to be relatively straightforward software changes that we expect we can get out in a -- in a fairly short period of time. weeks, not, not, not a year, but a couple, six weeks-ish. >> but the question i have for you is, do you feel comfortable that the situation is under control, today, before any software fixes are implemented? >> absolutely. >> absolutely. >> they were taking a gamble with keeping that in the air. they had such a big bet on the 737 max. they had staked their reputation, they had staked their financial future on it. >> four months after the lion air crash, the 737 max is still flying all over the world. meanwhile, 149 people are saying their goodbyes as they prepare to board that ethiopian airlines flight to kenya. among them, young samya stumo

who had just flown in from dc, and was transiting to nairobi for her assignment with her global health care organization. >> when she had landed in ethiopia, i said, "safe travels," with a bunch of exclamation points. and she said, "thanks boo." >> we didn't know that there was an issue with the plane. we thought the problem that happened in indonesia was because of a problem with that airline, or the pilots or maintenance or something. >> because the lion air crash happened on the other side of the world, maybe, they didn't understand the danger they were walking into.

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i just shout, "samya, samya, where are you? where are you, samya?" someone killed my daughter. we're not afraid. >> the bottom line, it's safe. >> pull up. >> flat out deserve to know what is on our airplane. >> the nose is pointing down and it's over. >> boeing 737 max 8 yashing to earth six minutes after takeoff. >> there was not a plane there. there was a hole in the ground. >> the pilots have no idea why this plane is going down against their will. >> pilots were furious.

why didn't you tell us if you put something on the airplane that's going to actually interfere with my job? >> really shocked me is their greed. how they have the audacity to do what they're doing. >> you're not the person anymore to -- they really should go to jail. >> the berkshires are in western massachusetts, at the very far western end of the state, right up against the new york state line. >> the stumos live in a town called sheffield, and it's an absolutely lovely spot. it's quite a large farm and it has this unbelievable view of the mountain range, just to the west. >> you can see the lower field is a corn field. >> how much land is there here? >> a hundred and eighty acres. >> nadia milleron and her husband michael stumo moved to this farm after a career as attorneys and advocates in

winsted, connecticut. that's also the home of the brother of nadia's mom. perhaps the most famous consumer rights activist in american history. >> a standard can be considered so inadequate that it is deemed illegal for the consumer interest. >> nadia's uncle was ralph nader. ralph nader became famous through his activism in washington and his whole war on auto safety and all the rest. >> i think he's had a big influence in our, both our lives, in terms of trying to make better things happen. >> nadia and michael had three sons and one daughter, who they named samya. >> she was a force of nature. she was just, oh gosh. she was you know beautiful, intelligent, charismatic. she could just light up a room. but around here it was you know, she raised pigs. she would sell the meat to the neighbors. if she decided you needed to buy her pork, you were going to buy her pork.

>> you were going to buy it. >> samya very much absorbed the family ethic that you're supposed to use your time well, you develop your skills. she became very good at her instrument, which for her was cello. >> watching samya, you got the sense of someone who had really kind of brought together all these strains in the family, starting with uncle ralph and his activism and then through her own parents. >> definitely he influenced samya tremendously, because she was out there at nine years old campaigning for his presidential campaign. >> they made her cry, you know, "your mother shouldn't allow you to be out here and ralph nader is spoiling the election." and she understood the issues and talked right back at them. >> she had leadership written all over her. she had compassion in an intellectually rigorous way. everybody loved her.

>> pivotal moment in young samya's life that fueled her drive to change the world was the tragic childhood death of her brother nels. >> he was diagnosed with cancer at 15, 16 months of age and he ended up not making it. he died a little over two years old. actually, we only have one picture with, with all four kids. >> did she ever tell you that part of her motivation and dream to get into medicine was because of what happened to nells? >> yeah, yeah, she did. she believed that her calling was healthcare, and i think that was partially a result of her exposure to her brother's illness. >> samya went to the university of massachusetts and then managed somehow to get a full-ride scholarship for a public health master's program at the university of copenhagen. >> everybody liked her, but she was very firm in her beliefs.

really kind of force you to think about what you said, think about what you believe, and defended. >> when i met samya i was really shy to talk to people. we would just go on these fun adventures, it helped me to be more fearless. >> she had this knack of making you feel as fascinating as she was. >> in january of 2019, samya had landed a dream job in washington dc with a global public health organization called thinkwell. >> just a few months into her new job at thinkwell, samya gets her first assignment to go overseas. they were going to send her over to east africa in march of 2019 where she was going to help set up some new offices. >> this is the kind of thing that a relatively seasoned person is usually put into. and someone like samya, without much experience in this, we were just so blown away by her that we felt that she had the acumen to be able to figure this out.

>> as samya got ready for her africa trip, perhaps the last thing on her mind was the tragic crash in indonesia just a few months earlier of a boeing 737 max plane, killing everyone onboard. >> and now we're going to turn the lion air crash. from the moment the flight took off, pilots fought a tug-of-war with an automated system that repeatedly pushed the jet's nose down. >> after the crash, concerns had been raised about a new flight control system boeing had installed on the plane called mcas. >> "maneuvering characteristics augmentation system." this system under certain circumstances can trigger in such a way that it will cause the airplane to nose down independent of the pilots' judgment. >> it turns out there was a defective sensor on the lion air plane that accidentally triggered mcas to activate and caused the plane to repeatedly go into a dive before it finally

crashed. >> after lion air, there was not a lot of urgency. i think it was sort of easy to dismiss it as a one-off. i would say it pretty quickly faded from view for the majority of the traveling public. >> on march 10, 2019, samya left dc for addis ababa, ethiopia, where she would be transferring to another plane on her way to her assignment in kenya. >> so there's 149 travelers from around the world and they're about to get on the newest boeing airliner, the 737 max. they have no idea of the danger. this is hal. this is hal's heart. it's been broken. and put back together. this is hal's relief, knowing he's covered by medicare from blue cross blue shield. and with coverage you can trust, backed by over 80 years of healthcare expertise, we'll be there when it matters most.

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>> on march 10th, 2019, samya stumo had just arrived in the ethiopian capital of addis ababa after a long flight from washington, dc. >> when i woke up i just looked at the message and it said. "two more hours to nairobi." >> there were 149 passengers on that flight, from 35 countries. most of them were heading to nairobi for a u.n. conference. >> also at gate 12 in terminal 2, those two brothers from california, melvin and bennett riffel, who were enjoying a globetrotting jaunt together before the birth of melvin's daughter. >> when we said goodbye, he gave

me a kiss, and gave me a kiss on the stomach for emma. he was excited but nervous. >> there were also this young russian couple who posted a video on instagram showing the 737 max, a brand-new aircraft. >> unlike the pilots involved in that indonesian crash, the ethiopian airlines pilots knew about boeing's mcas flight control system. and boeing had actually sent a directive to airlines instructing pilots what to do if a plane went into a sudden dive on its own. >> boeing is telling pilots to turn off the power supply to the electric motor in the stabilizer. that's the piece that pivots up and down, and controls the nose of the aircraft.

>> it was a bright sunday morning, and the plane took off at 8:30. and three minutes after takeoff, the aircraft started behaving erratically. >> their instruments start to show different readings. >> just six minutes later, the plane was spotted again about 30 miles from addis. in a small town called bishoftu. >> i immediately drive to the ethiopian airlines compound.

there were family members. people were crying, and some of them holding their head. it was just so horrifying to see. >> just an hour earlier or something, i talked to him. and it just didn't feel right. >> i was trying to deny that it happened or it's true, or somehow he has been spared. >> we start in ethiopia where around 157 people are feared dead after a plane crashed early on sunday. >> within, i think it was two and a half hours or three hours, we were on a plane headed to addis the field where that crash site is. finally, we arrive at the crash site, and it's splayed out in the fields. right next to the debris field, you have the smell of jet fuel intermingled with the smell of death.

and you can see those workers picking through everything, the trying to ensure they don't miss parts of the plane. the plane came down at such an enormous rate of speed. basically as fast as a cruise missile flies. that it essentially disintegrated into that hole. you can tell how violent that impact was, how shredded these metal components are. but you also have to remember that there is more difficult work here for a lot of these workers here. and that is dealing with the people who are on these planes. you see shredded bags and personal effects everywhere you go. >> breaking news, an ethiopian airline's flight crashed. >> with victims from 35 different countries onboard, grief resonates all around the world. including in a small seaside town in russia.

>> in the northern california town of redding, a phone rings in the riffel home. >> it was the embassy in ethiopia, and i said, "i know why you're calling. is that both boys?" and they said it was. >> it's something you can't believe when you hear it. it's just like you're in a nightmare or something. it's totally unbelievable. >> it's one thing to lose one of your children, and you lost both. >> mm-hmm, yes. lost our family. we had to come over, and tell brittany. >> i said, "please don't tell me my husband's dead." and susan said, "both of them."

and i just collapsed to the ground. what do i do now? i'm pregnant. what do i do, our baby? what? >> and word of the terrible crash also travels to a family farm nestled in the berkshires. in massachusetts. >> i turned on the bbc, it said that a plane had crashed. i remember i couldn't breathe. then i woke up michael and he told me, "what are you talking about? that's impossible". >> can't be true. >> my sister is not gonna die in a plane crash. it doesn't fit into your world. >> then we thought, "oh, well, maybe she survived." we needed to get to ethiopia right away to help her. we had to be there. and we had to protect her. >> we got in the car and we headed for jfk. we got on the flight, and along

the way, along our journey, we learned that there were no survivors because we kept looking at the news. >> like nadia and michael many grief-stricken families made their way to the crash site. desperate to find any trace of their loved ones. >> there was not a plane there. there was a hole in the ground. >> was anybody able to find the body remains? >> there was nothing bigger than a femur bone. >> the black box data in the hands of -- >> even as the investigation continued in the cause of the crash, there was a question on many people's minds. "will boeing's max plane be implicated in a fatal tragedy again?"

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the boeing 737 max 8 crashing to earth just 6 minutes after take off in ethiopia. first indonesia, now ethiopia. the big question here is, has the same thing happened? >> the flight data recorder and the cockpit voice were recovered the next day, and it didn't take long for investigators to conclude that there were similarities. >> the faulty angle of attack sensor triggered the activation

of mcas right after takeoff, and that is almost exactly what happened on the lion air aircraft. >> what was heard on the cockpit voice recorder -- the first officer saying, "pitch up, pitch up, pitch up!" while the mcas was kicking and nose diving the aircraft. it was so difficult for them to keep the aircraft under control. >> despite similarities between the two crashes, this time there was a huge difference. not only did the ethiopian airlines pilots know about mcas. they also followed boeing's instruction on how to disable it. >> the crew performed all the procedures repeatedly provided by the manufacturer but was not able to control the aircraft. >> this was actually pretty shocking because boeing had been suggesting that overcoming an erroneous mcas activation was pretty straight forward.

if that was the case, why did this second accident happen? >> to better understand why those pilots could not recover control of the plane, we asked two experienced american airlines pilots and members of the allied pilots association to take us through what might have occurred in that ethiopian airlines cockpit based on information from the black boxes. so in here, what will we see? >> in this airplane, while it is not a max, the displays are very similar. but what's unique about the max, in this case, is the mcas. >> i'll be kind of simulating the mcas with my electric trim switch to show what the mcas would be doing. >> so now we're going to take off on the capital of ethiopia, addis ababa, heading to kenya. >> yep. >> shortly after takeoff, faulty data from the plane's angle of attack sensor triggers a myriad

of false alerts in that cockpit. >> seconds after you take off. >> altitude disagree, airspeed disagree. >> the stick shaker shaking is shaking continuously, very loud. this will not stop throughout the entire flight. >> in the middle of all these distractions, mcas suddenly activates. >> mcas is firing. it starts to push the nose down. i'm pulling back. >> caution. terrain. >> and i trim up. get a little bit of trim up on it. and the mcas kicks in again. the mcas is more powerful and fast than what the pilot can do. so it'll always win more. >> it was at this point that the ethiopian airlines pilots followed boeing's instructions and cut off electronic power to the stabilizer in the plane's tail. so you realize the mcas is not working. >> but the problem now is that the nose is so far down they're having trouble controlling against it, holding it back. >> holding it back, yeah.

>> mcas had left the plane in such a precarious position that the pilots did not have the physical strength to manually pull it out of that deep dive. >> now the stick is getting very, very heavy. so the captain says, "pull with me." >> and i'm trying to pull. >> which is basically saying, "help me." i've got a lot of weight on this, but i have no trim to do it, and i go, "okay, manual trim." >> and i'm trying, but it's not working. >> i can't -- i can't hold it back. >> unable to control the plane manually, in a last ditch effort, the ethiopian pilots decided to turn the electronic stabilizer system back on. >> the mcas fires. and this fire goes and goes. and i'm pulling back, pulling back. a little bit of trim. >> terrain. terrain. pull up. >> and now the nose is pointing, down and now it's over. stop the sim. they were headed toward the ground. they turned those switches back on, which is not in a checklist,

but welcome to the battlefield. you're staring at the ground and you don't know what else to do. >> you ever think about what goes through the mind and the heart of pilots when the plane is going down? >> yes. i don't like to think about that. i think that's everyone's worst nightmare. >> it's hard. but they fought. they fought. they did what pilots do. the system let them down. the system let them down. >> unlike with lion air, the ethiopian air crash results in sudden and swift repercussions for boeing. ethiopian air immediately grounds their max fleet and then, like a domino effect, countries around the world start grounding their fleets. >> all of us at boeing are deeply sorry for the loss of life in the ethiopian airlines flight 302 and lion air flight 610 accidents. >> boeing was saying that they were working on adding safeguards to mcas to make a

safe airplane even safer. >> would the accident have happened without mcas, though you call it a link? >> it's a chain of events, right. there is no singular item. it's a chain of events. >> but what you came up with in the end was flawed, was it not? >> we've designed the max to have the flying qualities desired in the hands of the pilots. the mcas system is part of that design effort. >> corporations always see profit, always see brand protection. they do not easily admit their wrongdoing, even where it is very evident. and that was the case with boeing at that particular time. >> 346 people died. can you answer a few questions here about that? >> he's sorry that we lost our family members. he doesn't take any accountability for having caused their deaths. >> if boeing thought nadia and michael and the other victims' families were going to just quietly go away and not try hold the company accountable, they could not have been more wrong.

>> it was amazing to behold these two people from this farm in western massachusetts coming down to take on really one of the biggest corporations in the world. >> mr. stumo, thank you for your presence today. >> boeing killed my daughter. we're not afraid of anybody. what if one stalk of broccoli could protect you from cancer? what if one push-up could prevent heart disease? one wishful thinking, right? but there is one step adults 65 or older can take to help prevent another serious disease - pneumococcal pneumonia. one dose of the prevnar 13® vaccine can help protect you from this bacterial lung disease that may even put you in the hospital. it's not a yearly shot. prevnar 13® is used in adults to help prevent infections from 13 strains of the bacteria that cause pneumococcal pneumonia. don't get prevnar 13® if you've had a severe allergic reaction to the vaccine or its ingredients. adults with weakened immune systems may have a lower response to the vaccine. the most common side effects were pain, redness and swelling at the injection site, limited arm movement, fatigue,

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>> in the fall of 2019, nadia

went back to ethiopia. after months//of digging and searching, workers had actually been able to find some remains from the crash. and nadia brought back those remains, and they actually included some artifacts, too, >> we got back samya's business journal, which talked about her plans and what she was working on, and we got back her passport. this is a business blouse that she took with her. and it all smells of jet fuel. they fill the room with the smell. i mean, to me, it's a smell of death. >> i don't want other mothers, other families to go through this. i don't want them to be trying to hear their daughter's voice, wondering what she might say to them. that's why it's so important to

work on aviation safety, because people shouldn't innocently buy an airplane ticket and then be in a flying coffin. >> while nadia and her husband michael were consumed by grief. they were able to quickly turn their anguish into action against boeing. >> the family shares their pain. >> michael and nadia fly to chicago and file the first lawsuit against boeing by an american family. >> i want her death to not be in vain, i don't want anybody else to die. >> nadia and michael, along with more than 100 other families of victims around the world, alleged that the max had a defective design and that boeing issued inadequate warnings about the plane. something that boeing denies. >> this is going to go down as one of the most callous,

deliberate efforts to keep a product in the public domain for the wrong reasons. >> what really shocks me is their greed. i don't know how they can still, you know, sleep at night. >> but there was a second front in nadia and michael's battle against boeing. they and the other families were determined to take part in the congressional hearings into what went wrong with the 737 max, and make sure that another crash never happened again. >> we have three generations of farm advocacy in my family, and nadia of course has ralph nader in her family, and that advocacy. >> people should not fly this plane if it's ungrounded. >> my urng will said to us, practical things like, "you have never settle for staff, always go for the top." >> i think it's cruel irony. samya's family knew how to do it because it's a very complicated system to navigate, and it's a

fight. >> nadia has really been, i think, the principal support for many of the other families out there, while michael is pursuing the more, you know, "what's the fix?" and "what went wrong?" >> this committee will leave no stone unturned as we go forward. >> we kept saying, "you can't just have the bureaucrats and the engineers and the pilots. it's all about the families." >> today, i speak not only with my voice, but the voices of my departed family. >> paul njoroge testified. >> and he had lost his entire family. >> i think about their last six minutes a lot. my wife and my mom in law who knew they were going to die. they had to somehow comfort the children during those final moments, knowing they were all their last.

i wish i was there with them. >> at the congressional hearings, there was some talk that foreign pilots failed to respond appropriately. >> for me the accident report reaffirms my belief that pilots trained in the united states would successfully have been able to handle the situation. >> the chair now recognizes captain chesley b. sullenberger iii. >> that claim was called out after the dramatic appearance of perhaps the most famous pilot in america, chesley sullenberger, >> i am one of a relatively small group of people who have experienced such a crisis and lived to share what we learned about it. >> sully was the "miracle on the hudson" pilot, successfully landing his plane on new york's hudson river after a bird strike crippled his engines. >> captain sullenberger became a national hero, immortalized by tom hanks in the movie "sully."

>> like many pilots, i was disappointed that they were blaming the dead crews of the accident flights. i've got to tell you from personal first hand experience how real and how intense the startle factor is. >> i recently experienced all these warnings in a 737 max flight simulator during recreations of the accident flights. even knowing what was going to happen, i could see how crews could have run out of time before they could have solved the problems. >> boeing, you know, built into their design of mcas sort of an assumption that pilots would be able to react to something going wrong within four seconds. >> well, let's think about that. let's start the clock now, two, three, that's it. it's just really unlikely that almost any airline crew would have acted effectively that fast. these accidents should never have happened and i'm really distressed that they happened. >> but the investigation into boeing would go much deeper,

raising questions about whether boeing knew about problems with the max before they put it in the air. >> the information coming out of the investigation is shocking. >> and it would all lead to a face to face confrontation between a grieving mother from a farm and the head of one of the most powerful companies in the world. >> i want to confront the situation, i want to say it directly, to you. because i don't think you understand what we're saying.

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the things that are coming out of the investigation are shocking, shocking about what boeing knew and what it was saying internally. >> the house investigation concluded that the safety of the flying public was put into jeopardy by boeing's pressure to compete with airbus. >> the committee uncovered emails and communications showing that there had been lower-level employees who raised questions several times about mcas. >> in an internal email, a boeing engineer wrote about that problem that triggered mcas in both plane crashes, saying, "are we vulnerable to single sensor failures with the mcas implementation?" this is back in 2015, asking about the vulnerability of these particular devices.

>> they're setting my daughter up to die in 2019. i mean, these are questions of life and death, but that's not how they treated them in the company. >> house investigators released documents they had obtained from inside boeing showing that their own training pilots had a very dismissive attitude towards regulators and customers. >> one boeing employee who emerged as a central figure in the investigation was chief technical pilot mark forkner, who became well known in the media after his emails became public >> mark forkner was the one who asked regulators whether they could remove any mention of mcas from the flight crew operations manual. forkner, in some of the emails and instant messages, was kind of gloating at his ability to, you know, as he said, "jedi mind trick" regulators. >> in fact, it was forkner who wrote that instant message to a colleague mocking lion air for

their "stupidity" in requesting simulator training, referring to them as "idiots." >> his emails were shocking, but they're just the tip of the iceberg of the failure of the safety culture at boeing. >> some boeing employees openly questioned the safety culture of the company during development of the 737 max. in one email, a worker said, "this airplane is designed by clowns who in turn are supervised by monkeys." another boeing employee wrote, "frankly, right now all my internal warning bells are going off. and for the first time in my life, i'm sorry to say that i'm hesitant about putting my family on a boeing airplane." >> the safety culture was eviscerated under production pressure. >> meanwhile, nadia, michael and the other families have another battle to fight. and that's with the federal aviation administration, which certified the 737 max as safe

and allowed it to fly even after the first crash. >> one of the most explosive discoveries came from within the federal aviation administration. and remember, the faa's sole job is to ensure the safety of the traveling public. >> after the lion air accident, the faa had done an analysis, you know, that indicated that if nothing was changed, there might be, you know, 15 accidents over the course of the next decades while the max was in use. that would make it the deadliest commercial aircraft, you know, ever. >> we stood out there in front of the faa with our signs. >> her life was cut short. that was caused by complicity with boeing. >> for the first time and on the one-year anniversary of the 737 crash, boeing ceo faced congress. >> for nadia, michael and the

other families, the person they really wanted answers from was the man in charge at boeing. >> when dennis muilenburg comes to washington to testify, it's a really big moment. >> i've met with the families. they keep the faces of their loved ones in people's minds. they're not gonna be forgotten. >> i too would like to acknowledge the families that are here with us today and, again, wanted to tell you i am sorry. we are deeply, deeply sorry, and we will never forget. >> he was just saying words for the camera. they never tried to reach out to the families personally. >> who bears the principal responsibility at boeing for the cascading events that resulted in the crash of lion air flight 610 and ethiopian airlines flight 302? >> mr. chairman, my company and i are responsible. we are responsible for our airplanes.

and we know there are things we need to improve. i had grown up on a farm in iowa. my parents taught me the value of hard work and integrity. >> to do the, "awe, shucks," iowa farm boy thing -- i'm an iowa farm boy. it doesn't cut it with me. it was grating. >> when you talked about iowa, just one too many times, and the whole group said, "go back to the farm. go back to iowa. do that." you're not the person anymore to solve the situation. but i want to say it to you, directly, because i don't think you understand what we're saying. >> i respect that. i really do. but in the end, it's really about safety, and i respect -- >> even if you're not capable of doing that. >> i respect your inputs there. just to tell you, we are very focused on safety. >> i wanted to pierce through to the human being.

imagine being in our shoes. >> just a couple of months after the house hearing, muilenburg was forced out as ceo of boeing. >> but while muilenburg may be gone, the clouds of suspicion over boeing remain. >> the justice department is investigating. and hopefully some people are gonna go to jail. >> but after losing billions because of the max scandal, boeing's commercial future may hinge on one question. will passengers be willing to i have moderate to severe plaque psoriasis. now, there's skyrizi. 3 out of 4 people achieved 90% clearer skin at 4 months after just 2 doses. skyrizi may increase your risk of infections and lower your ability to fight them. before treatment your doctor should check you

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the justice department has launched a criminal investigation into the plane's development. >> the government opened a criminal probe. the investigation has focused on whether boeing withheld information from regulators. >> the justice department did not talk to us about the criminal investigation. but sources have told "20/20" that at this point, agents are looking hard at one former boeing employee in particular. >> prosecutors at the department of justice were focusing on building a case involving mark forkner, the former chief technical pilot for the 737 max. forkner's attorney did not respond to our repeated requests for comment, but has stated in the past that, "as a pilot and air force vet, he would never jeopardize the safety of other

pilots or their passengers." >> he was part of the culture of concealment. but it certainly does not end with him. there's a lot of people much higher up in the food chain in boeing who were involved in this. >> they really should go to jail. i mean, people who are responsible for decisions which kill other human beings should be personally responsible. but the ongoing criminal investigation is one of just many problems facing boeing right now. their reputation is in tatters. >> at this point, boeing is looking feverishly for any success. >> getting the max flying again is still at the top of their list. >> boeing has made a number of changes to its max plane. they will rely on one sensor thar activate only once. pilots will also be required to complete flight simulator training. and in a statement to "20/20," boeing said it had made a,

"series of meaningful changes to strengthen our company's safety practices and culture." >> cleared for travel. that was the message from the federal aviation administration to boeing for its 737 max. >> one of the longest aircraft groundings in history is over. >> i'm 100% comfortable with my family flying on it. >> after a 20 month grounding, just last week, the faa approved the boeing 737 max to return to the skies. >> on its website, american airlines advertises the first max flight from miami to new york city on december 29th. >> i do think the 737 is a safe airplane. i have no issue about that. this mcas thing was bad. and i think that trust -- it's going to be really hard to get back at this point. >> neither of us would ever get on a 737 max, and we will warn every single person we know to make sure that they don't fly on a 737 max. >> mr. stumo, thank you for your presence today.

>> meanwhile, this summer, michael testified about reforming the faa's certification process, which under federal rules allows aircraft manufacturers to largely oversee the testing and development of planes themselves. >> the faa's core vision appears to be to reduce its direct involvement in certification. >> it was like the fox guarding the chicken coop. when you have boeing certifying boeing, hello, what do you expect out of that? >> the system is not broken. however, all processes need to be improved really each and every day. >> the faa did not respond to our request for an interview to discuss the issues surrounding the 737 max. after the hearing, nadia and michael briefed victims' families from around the world on a zoom meeting. >> thank you really, michael, for what you just said. >> we have a role to play. you or anybody has a role to play as a victim.

>> she's been a great advocate for the families. her and her husband michael. i can't thank them enough. >> on the other side of the country in redding, california, melvin riffel's daughter was born just two months after he was killed in the ethiopian air crash. melvin had picked out a name for his then unborn daughter -- emma. >> so over here is melvin's little hope chest, things that i would like emma to remember melvin by. this is actually the passport, his passport. this is the only thing that i got off of the plane. look, emma. who is that? is that daddy? is that daddy? yeah, it is, huh? >> this is samya's room. i can't believe that this remained untouched for more than a year. i look for samya all the time. i call samya.

sometimes i -- i'm in the house by myself. i just shout, "samya, samya, where are you? where are you, samya?" but boeing took her. and i wish i could trade places with her. she deserved to live and the world deserved to have samya. >> and i know that's what she would want, is for her family to fight that other people not die. >> sammy just wants people that are wronged to be righted. a black friday crackdown on retailers. the county discovering dozens of

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