how could she go missing on a military base? that's so ridiculous. go find her. >> private first class vanessa guillen was last seen on wednesday. her loves ones say they need everyone's help to find her. >> the story explodes into the news cycle, it goes national. >> i have been covering the vanessa guillen story for more than a year now, and the big question has always been the same -- what really happened to vanessa? >> i've never seen more of a botched job, more of a mishan mishandlmishand mishandled case in my life. >> we have been talking to her family. she was not happy. >> no. >> her friends on base.

even her fiance, who's never spoken on national tv before now. >> they've taken care of us, protected us, but who's taking care of them? >> and what we discover second down mind boggling. has the army taken actions to hold people accountable? all those missed clues. and what happened during those crucial hours in the arms room? you have to admit there were too many mistakes, too many blunders. >> i believe she's still in there. suffering but still alive and i want her back like that, alive. >> what happened to vanessa? ♪ so please promise me you'll find me, you'll find me ♪ [ speaking foreign language ]

which way do we go? [ speaking foreign language ] >> so, we go straight past the green light, okay. take a left. so that's the school over here. >> mm-hmm. >> did vanessa like school? [ speaking foreign language ] >> it seems like only yesterday to you that she was here. [ speaking foreign language ] >> you ran with her? [ speaking foreign language ] >> in her athletic pictures, she seemed very happy.

[ speaking foreign language ] >> vanessa's 20 years old. she was born and raised in houston, texas, one of six children. that's vanessa right in the middle. her parents are immigrants from mexico. mom, gloria, took care of the kids while dad, rogelio, worked as a machine operator. the guillen family is catholic and very religious. this is the baptism. [ speaking foreign language ] >> that's your favorite? >> si. [ speaking foreign language ]

>> when houston went on lockdown, she was really, like, frustrated, because all the gyms are closed. and she would be like, let me carry you so i can do squats. and i was like, okay. and she will be like -- she will carry on her shoulders, and she will make, like, squats. >> i always looked up to her. and she used to be, like, be like me. like, be tough and ignore everyone. [ speaking foreign language ] >> she's this girl who just dreams of a better life. she has this fierce sense of patriotism, so she enlists into the army before she graduates from cesar chavez high school. [ speaking foreign language ] >> in her first training, she didn't even want to come back.

she was that happy. even when she got home she was, like, a new person. she was -- like, her skin was literally growing. [ speaking foreign language ] >> she was even happier that she was going to be stationed in texas, close to home. >> vanessa was sent to ft. hood. she was stationed there as an active duty soldier, and she would make the trek every weekend to visit her family in houston. that's about a three-hour drive. >> ft. hood is in the middle of nowhere texas. tumble weeds rolling, vast spaces. known as the great place. >> ft. hood is big. it's the army's largest military installation. it's like the new york city. >> vanessa was a small arms repair soldier.

so her responsibilities included ensuring weapons were maintained, helping with accountability and inventories. that was her job. >> what do we have here? >> as soon as she got to the unit, we were, like, friends immediately. she didn't talk to too many people, but i guess apparently i'm, like, kind of funny some times. and like, she would always -- she'd crack up all the time. like, her laugh was very, very contagious. >> i was one of vanessa's closest friends. sometimes we'll go, like, run, like, three miles or a few miles. and she would always beat me. >> and soon after vanessa goes to ft. hood, her family says they notice a change in her. >> you started seeing her eye bags. you start seeing she didn't want to eat. she started getting skinny again. [ speaking foreign language ]

>> she looks for sad? [ speaking foreign language ] >> she was not happy at ft. hood. >> no. [ speaking foreign language ] >> she would try to tell me that she didn't want to be at ft. hood. i remember this one time she said, i don't like it here. and i hope one day you understand. >> around october, knowing that my sister was homing home, i was there. and she just came in, she closed the door, and she just started crying on her bed. i'm like, you just came from work, why are you crying? but i couldn't ask her because i wasn't in the position of asking her are you okay, because she's already old. but now in that moment i feel like i should have asked her. that could have been my opportunity.

>> in mid-march, vanessa gets engaged. her family says she's happy and she's ready to move on with her life. [ speaking foreign language ] >> i knew she was the one. [ speaking foreign language ] >> she was beside me. she was just smiling, looking at her parents. we were all happy. [ speaking foreign language ] >> and she told me, i love you, goodnight. then the next day she woke up like at 5:00 in the morning to leave to ft. hood. i remember i was still asleep. i remember she gave me a kiss, and she left.

>> on the 22nd, i find out that she's not replying at all. no phone calls, they go straight to voicemail. so i was, like, well, let me message her. maybe the messages go through. and nothing. and i know she doesn't turn off her phone. >> 8:00 p.m., it's been hours since the family has heard from vanessa. her sister, mayra, takes action. >> that's when i decided to start calling the base. and they told me that they hadn't seen her since about lunchtime that day. and i'm sitting there, like, it's already been more than six hours. i'm like, and nobody knows where she is. that's when he tells me, oh, we did send her for a report and she never made it back. and i'm like, and you're so calm about this. i called my mom and my dad. we sat down at the dinner table and i told them, i have to tell you something. [ speaking foreign language ]

>> she was like, i have to work in a bit, and that was the last message. >> i told them, i just called the base. they don't know where she is. and it's just silent. >> how could she go missing on a military base? that's so ridiculous. [ speaking foreign language ] >> she wouldn't just walk away. ♪ i thought i was managing my moderate to severe crohn's disease. then i realized something was missing... ...me. my symptoms were keeping me from being there for her. so, i talked to my doctor and learned humira is the #1 prescribed biologic for people with crohn's disease. the majority of people on humira saw significant symptom relief in as little as 4 weeks. and many achieved remission that can last.

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>> it's late on the evening of april 22nd. the family is not getting clear answers from the base about vanessa's whereabouts. >> so in a last minute desperate

move, mayra her sister, and juan, her fiancé, decide to make the drive to ft. hood to try and get answers themselves about vanessa. >> i knew something was wrong. because i check her social media, like, man, hopefully see a tweet or something. i was just checking, checking, but nothing. >> on my way there, i was just crying because i couldn't understand it. i didn't wanna think the worst, but a lot of panic. >> all night mayra texts vanessa to no avail. hello? vanessa. at 1:04 a.m., bro. and then later that day, i'm going to find you, i promise. >> i got to ft. hood. it was about 3:00 in the morning. i call the staff sergeant again, hey, i'm here. and he's asleep. he just tells me, oh, can you come back in the morning? i was like, okay, i guess.

[ speaking foreign language ] i arrive at fort hood on the 23rd, about 8:00 in the morning. they told me that her keys, her car, her military i.d., debit cards were there. >> vanessa's cell phone was nowhere to be found, but her other belongings were found in the arms room where she had been working earlier in the day. >> vanessa's mom's reaction? well, it's what any mom would demand in that situation. [ speaking foreign language ] >> on the 23rd, the military police were contacted, and they used their resources to do local law enforcement checks. and so when that search came back without any results, then that's when cid is notified. >> in the army, they have what

they call u.s. army criminal investigative division, or cid. and they basically investigate anything that's serious. >> i texted my other sister, and i was like, what's going on? she was like, we think vanessa's missing. i was like, how could she go missing on a military base? that's so ridiculous. go find her, and better find her. >> i decided to start taking action. i started doing posters. >> i'll be going to the gas stations, to the stores, to the metros, posting a missing -- like the love of my life. it's a nightmare. >> at this point i was really doubting about social media, but i posted it. >> at this point, i start seeing these posts, and i was just thinking, why haven't we been on alert that there is a missing soldier?

and that evening i reported on the fact that vanessa was missing. >> private first class vanessa guillen was last seen on wednesday, and her loved ones say they need everyone's help to find her. i interviewed her sibling, yovanna guillen, and vanessa's boyfriend. >> she was just gone, so she just disappeared. every minute that passes is like killing me inside slowly. i was desperate. like, i came up in the news, and i was like, am i really doing this? i just hope she's okay. hopefully, we find her. call the police or something. but please, don't be afraid. >> something told me this was bigger than what it seemed. that day, the army sent out a press release. >> in the notice, law

enforcement stated that she was last seen on april 22nd around 1:00 p.m. in the regimental engineering parking lot on ft. hood. >> that information came from several soldiers who were not a part of vanessa's unit. they gave conflicting reports about what she was wearing and when she was last seen. >> they didn't really know vanessa. and frankly it wasn't -- it wasn't a real strong lead. >> chris swecker reviewed the vanessa guillen case file. now, he's a former state prosecutor who spent 24 years at the fbi. he was asked by the army to lead an independent review panel of the command climate at ft. hood. did that early information throw off cid investigators? >> it really did. because there was pre-existing information from earlier in the morning as to where vanessa had gone. >> an extensive search is now underway by military members as well as civilian and military

police. >> the meetings with cid were useless. there was no new information. we gave them literally every single thing that they asked for, and for them not to give us an answer was, like, the problem is inside. >> e can't tell everything. we have to maintain the integrity of the investigation. >> people on the street are looking for her. search teams looking for her. civilian search teams and military search teams -- everyone looking for vanessa. i mean, even just driving down the freeway, you see a big billboard -- find vanessa guillen. >> vanessa's family doesn't feel like they're getting straightforward answers from the army, so they start holding protests, outside the east gate of ft. hood. >> we started protesting every friday. >> what do we want? >> vanessa! >> we want vanessa! >> they call this a great place. it is a disgusting place.

>> everyone is wondering why would vanessa go missing, and in the background her mom feels as though she knows the answer to that. and it all goes back to a conversation she had with vanessa months before she vanished. [ speaking foreign language ] >> she told her family that she was being sexually harassed, but she didn't report it out of fear of retaliation and retribution, and because you're reporting that harassment basically up the chain of command, in the end,

whether someone is prosecuted or not it is up to the unit commander. [ speaking foreign language ] >> vanessa's mom, gloria, initially holds that knowledge close to her chest. but then security camera video of vanessa emerges. is it a clue to what might have happened to her? ♪ thousands of women with metastatic breast cancer are living in the moment and taking ibrance. ibrance with an aromatase inhibitor is for postmenopausal women or for men with hr+, her2- metastatic breast cancer as the first hormonal based therapy. ibrance plus letrozole significantly delayed disease progression versus letrozole. ibrance may cause low white blood cell counts that may lead to serious infections. ibrance may cause severe inflammation of the lungs. both of these can lead to death. tell your doctor if you have new or worsening chest pain,

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♪ the city of killeen is right outside ft. hood. it's in central texas just north of austin, and it basically exists to support the military community. >> the week before she went missing, they were able to retrieve some video footage of her in a restaurant there in killeen. >> vanessa did look like she had a lot on her mind. when i did see her the previous times -- hi, hour are you? how's your day? hope you have a good day. and this time she didn't really say much. she paid and she left. >> i can kind of tell that she

was very anxious and, like, something wasn't right, something was bothering her. >> today is a first alert weather day. >> 60% chance of storms today. >> april 22nd, vanessa reports to work, and she had been notified the day before that she would need to complete a couple of seemingly small tasks. >> the plan was to go hiking whenever she got off work, and she had suspected it was going to be a half day. the last time she texted me was that morning. and she just sent a screen shot of the weather. it said it was going to rain. >> we know that vanessa reported to her work station, which was in the motor pool, and then we know that she came to the arms room, where she did leave behind her bank card, her i.d. card, and the keys to her barracks room and her car. and then she went to the next arms room, the second arms room, and that is where we believe she came into contact with specialist robinson. >> aaron robinson was an enlisted soldier, 20 years old. he was a specialist. that is a rank.

vanessa was a private first class. so rank-wise, she was below him, although she was about to become a specialist. >> at 10:23 a.m., vanessa sends a text message confirming the serial number of a machine gun that's her last known communication. 50 minutes later at 11:13 a.m., robinson closes his arms room. >> he said that she completed what she was supposed to do in the arms room and she left. >> vanessa had left her belongings in that first arms room, and the soldier in charge there expected her to return, but she didn't. >> we believe that specialist robinson was the last person to have seen her. >> i went to her room, and her roommate answered the door. and then i asked, have you seen guillen?

and she said no, so i went back outside and i walked to the parking lot. and i saw her jeep there. at that time, i suspected something was up. >> he was like, we don't know where she is. so i just got my keys and we went downstars, went looking around. >> around 10:00 p.m. that night i think the question got asked, who was she last working with? and they said it was robinson. i called him, and he was acting like he just woke up. he said he didn't talk to her while he was in there. >> the following morning, vanessa's friends say robinson, who was the last person to see her, is asked by a superior in front of everybody about his last encounter with her. >> and he was like, oh, i kept it professional. i didn't say too much to her. but like i said, the night before, he had told us that he didn't say anything to her at all. >> on april 24th, her status was changed to awol.

>> they defaulted to what they always defaulted to, which was awol instead of looking at the facts. there was a text between robinson and vanessa guillen saying, i'm coming, i'll be over there in five minutes. when he was interviewed, they didn't extract the evidence from his mobile phone at that time. that was a missed opportunity. she went to see him for a very brief encounter to get one specific serial number and come right back. >> and never came back. >> and never came back. that was a clear indication of foul play. >> a few days later, army investigators interview specialist robinson again, and he tells them that the day vanessa disappeared he finished up his work and then went to his off-post residence to spend the night with his girlfriend. army officials say when they spoke with robinson's girlfriend, she backed up his alibi. >> nearly a month after vanessa disappears, investigators speak to two witnesses who say they saw robinson coming out of his arms room. he was pulling a large case called a tough box.

they say it looked heavy. he then loads it into his car and drives away. >> that is really an important piece of information, because robinson is seen moving a container that conceivably could have a body in it. >> so the next day they go and talk to him, and that's when he agrees to have his phone searched. >> we're interviewing other people in the unit as well to find out, was there a relationship between vanessa and specialist robinson that we didn't know about? and there was none. >> i believe she's still in there, and she's suffering but she's still alive, and i want her back like that, i want her alive. >> the family, i believe they reach out to anyone and everybody who will listen, including vanessa's congresswoman, sylvia garcia. >> the family just didn't feel that they were making a complete thorough investigation. and i told them that i would

personally call ft. hood and set up a virtual phone call with the colonel. [ speaking foreign language ] >> the family shared with the colonel that vanessa had talked to them about sexual harassment. they were very adamant about it. >> texas equusearch founder tim miller will go to ft. hood tomorrow to meet with investigators looking for missing soldier vanessa guillen. >> tim locally is kind of a legend in terms of finding people. >> texas equusearch was founded in 2000 by tim miller, not long after his daughter had been brutally murdered. he decided that maybe he could help other people since he understands what it's like to have a child go missing. >> we did some searching and mapping areas out and stuff that day. >> the search for missing ft. hood solider vanessa guillen continues. the reward for information on her whereabouts has now doubled to $50,000.

>> i started looking for legal help. i had a hard time finding a lawyer that would take the case. thankfully, i found natalie. >> natalie khawam, with the brought into the equation.ts - and that puts them on another level. >> mayra contacted me and said, i heard you do a lot of things for the military. would you be able to help my family? i said absolutely. i said, you don't have to pay me anything. >> it gets to the point where it's not just on local outlets. the story goes national on spanish language media. with mom gloria speaking publicly about the sexual harassment. [ speaking foreign language ] >> i was told that he followed her into a shower, and there was another person that also harassed her, used vulgar words. >> family attorney pnatalie khawam told us today she's uncovered at least two incidents of sexual harassment. the military says they've received no credible information about those allegations.

>> when the sexual harassment allegations became public, the whole case took off. >> #findvanessaguillen began trending, and when i say trending, i mean even with celebrities. >> now actress salma hayek is using her star power to raise awareness about a missing ft. hood soldier. the actress posting this to her instagram account this week. >> i would say the traction online -- thousands of tweets, congresswoman syliva garcia, salma hayek -- that's huge. >> the story starts to go viral. the army launches an investigation into those sexual harassment allegations, but they're also trying to handle the criticism regarding the handling of the investigation. >> the army released these photos saying they show soldiers searching ft. hood for any sign of the missing 20-year-old. >> we have some breaking news. >> we're posting stories, pictures of vanessa, when we

hear police have found remains close to the base. >> cid actually gave me a call. they said, we found human remains. >> everybody was fearful that it was vanessa. ♪ you'll find me, you'll find me ♪ welcome to allstate, ♪ ♪are you down, d-d-down, d-d-down, d-d-down♪ where we're driving down the cost of insurance. ♪ ♪ are you down, down♪ ♪d-down, down? are you♪ drivers who switched saved over $700. ♪ allstate. here, better protection costs a whole lot less. you're in good hands. click or call for a lower rate today. ♪ ♪ ♪ ♪ ♪ ♪

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we have some breaking news. ft. hood criminal investigation division have found skeletal remains in a field in killeen. [ speaking foreign language ] >> cid actually gave me a call and said, we found human remains. we believe they're too old to be your sister's. >> a short time later we learn it's actually gregory morales' remains. he's a fort hood soldier who had been missing for almost a year.

he had been listed as a deserter, and sadly now he's found murdered. >> gregory's personality was very carefree. anything to do with fun, that was him. >> gregory moreles went missing august 2019. his family was told, we as reporters were told, he was awol, and that means that he left on his own. >> there was no missing soldier protocol? >> no. you know, how it is in the army, there's a protocol for just about everything. but every company commander were sort of left to their own devices to make a decision about suspicious circumstances. >> that style, that way of handling or mishandling people, is not acceptable. >> they're calling me, asking if i know where she's at, have i heard from him. he's getting out in a couple weeks. why would he go awol? >> we didn't just review the

guillen file. we reviewed others. what we saw was lack of focus, a lack of attention to detail and frankly it was from lack of experience. >> and i will say, when he first went missing, there was no reward for information finding gregory. there wasn't a reward until there was a reward for vanessa. >> as the months went by -- i'm a teacher, and oh, it was hard. i mean, to sit there and just cry in front of your students. >> the gruesome discovery was made as the search for missing ft. hood private first class vanessa guillen drags on. if they were not looking for vanessa, they would not have found gregory. point blank. >> gregory's death is still under investigation. >> because they determined it was foul play, gregory morales got his rank back, got his active duty status back.

and for his family, got his benefits back. and he got the military funeral he deserved. >> they failed on every level to look for him, to protect him, and if nothing else, just call and say, we're so i remember we screwed up. >> so, there are a lot of leads that are going on during this time. we've interviewed over 300 soldiers in the unit. we've conducted a lot of investigative activity. >> these were fairly new agents. they're one, two years out of their training academy. my analogy was staffing the new york field office of the fbi with brand new agents out of quantico. you can't operate that way. >> we got, like, harassed. they just kept trying to pin it on me or landy. there was one time they brought

me in, and they were asking questions -- have i ever found her attractive? and have i ever liked her? they were like, maybe you did go hiking with her, and maybe you did actually rape her and leave her out there, and that's probably what happened to her. and they were just trying to see my reaction. and i was, like, choking out. i didn't know how to, like, react to it. >> where we get our real first break is from the analysis of the phone cell data. >> investigators have now learned that the same day vanessa goes missing, specialist robinson's phone pinged in belton, texas, by a bridge near the leon river at 1:59 the next morning. >> he reports going home and spending the evening with his girlfriend. investigators now, they've le learned a whole different story. >> a tip has now led search teams to the leon river near temple. >> they got information on the phone ping that led us to the area where we was at.

and, uh, when we were searching, we found this burn pile. and on that burn pile, there was, the top, about maybe 30% that did not burn of a tough box. >> and it sort of fits the description of what witnesses described that came out of robinson's armory area that he loaded into his vehicle. so, at this point, they're really piqued as to what they may have here. >> to find a charred half a lid to the tough box would say, okay, she's somewhere around here. >> we started digging, the dirt was fresh. >> i said, now, something has happened here. >> they're asking themselves, what would somebody be burning here and why? >> so, they got texas rangers out there, and we dug the burn pile. >> they looked around, but they did not find humans remains.

at that point. >> but we felt strongly that she was there. just experience. just gut. >> while the family continues their desperate search for answers -- [ speaking foreign language ] >> another woman enters the picture, and investigators want answers from her. ♪ you don't become a runner, who breaks eight world records... after age 65, without a serious support system. kathy martin has one in medicare from blue cross blue shield. she won't go a day without the right card. because she can't go a day without running. the medicare coverage trusted by more doctors. this is the benefit of blue. learn more at benefitofblue.com. ♪welcome back to that same old place♪ ♪that you laughed about♪

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what do want? >> vanessa! >> when do we want her? >> now! [ speaking foreign language ] >> while everyone's asking questions about vanessa, army investigators realize via cell phone records that the day that vanessa went missing, specialist robinson has called his girlfriend, 22-year-old cecily aguilar, multiple times in the middle of the night. you can't be at home with your girlfriend and calling her multiple times. something seems off there. >> cecily aguilar, it turns out, is the estranged wife of a former soldier, keon aguilar.

>> everyone who knew her at school knew how big her heart was and how big of a sweetheart she was. >> according to cecily's friend ayrren, in 2019, specialist robinson moved in with cecily and her husband, keon, >> she was just like, this is keon's friend. they're in the army together. >> ayrren says that cecily told her that she was having a rough time in her marriage and that she had developed this relationship with aaron robinson. >> she had told me that when she moved out of keon's house that aaron had came with her and they were dating. >> they were boyfriend and girlfriend. not a normal boyfriend/girlfriend situation since her husband was another unit member. >> keon aguilar was going around the base telling everybody that robinson moved on his wife. >> a month after robinson consents to having his cell phone records searched, investigators interview his girlfriend, cecily aguilar. and they say she backs up aaron's story. >> she says that she couldn't

find her phone. that's why he reportedly was calling it so many times in the middle of the night that evening. >> the investigators seem to buy her explanation. but is it a missed red flag? >> the morning of june 23rd, the family, the family attorney, and congressman sylvia garcia are meeting with leadership there at the base, at ft. hood. >> it was -- useless. all they did was show me a map and the areas where they supposedly searched in. and i was like, you brought me in to see a map? >> not only they were not being transparent, they were being very elusive about it. that's not how you handle a missing person case. >> and then i was really taken aback by a comment that one of the investigators made when we asked a question about the sexual harassment issues. because her response was something like, well, we really

didn't look at that because that's -- that's misconduct. so it's just like, now, wait a minute, what do you mean you're not going to look at sexual harassment? i mean, that could be the reason for her december appearance. it could be a motive. >> cid says it was a misunderstanding. what do you find when you look into that case? >> we didn't see any indications that they looked at sexual misconduct or any mistreatment of vanessa guillen by any person in the army. i can't say it didn't happen, but there was no documentation of it that we saw. >> the guillen family attorney asks a pretty routine question. was there any cameras in the area where vanessa went missing? >> army officials say that there were no video cameras in the area where the incident took place. >> there's some limited and poor quality, not 21st-century video surveillance going on. >> on a military base?

that doesn't make sense. >> yeah, there were very few cameras in operation at all. >> it came to a point until we kept pressuring and pressuring that they finally admitted that foul play was involved. >> when they finally come out to do a news conference, they finally used a term that i think got everyone's attention. >> they are using the words now, foul play. and they are looking at potential criminal activity having occurred. >> i was like, about time they said it. we been knowing since the -- when it -- when it first happened because nothing make sense. nothing. >> there's two moments in that news conference that really stood out. it's one when mama guillen goes to the podium. [ speaking foreign language ] >> you did not need to speak spanish to understand this mother's pain.

[ speaking foreign language ] >> i think the army was caught off guard by the power of that family, by the emotion of that family. >> and then lupe was very passionate. so i pulled her aside afterwards, and she just cried out from the heart. >> i just want her alive, because -- how's it possible to go missing on base? on a military base? how is that possible? >> and those are the two moments that i think really catapulted this story at that particular moment. you couldn't not pay attention. >> no one could ignore it. the story explodes into the news cycle. it goes national. >> the army suspects foul play now. >> i never seen more of a mishandled case in my life. >> it's a major mistake on the part of the army. >> new details about what

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was this a botched investigation by the u.s. army? >> vanessa was last seen on ft. hood. they say no soldier left behind, yet they're leaving my sister behind! >> what happened? did that have anything do with sexual harassment? >> why is the army protecting the identities of the perpetrators? >> authorities everywhere, reporters everywhere, cameras everywhere, and there's just this feeling of, is that vane vanessa? >> how does this guy who's being monitored escape? >> and did this woman play a role in the woods? >> this is go time. time is of the essence at this point. >> look what happens when you report sexual harassment at ft. hood. you get bullied, hazed,

harassed, you turn up dead. >> here we more than a year later and we still don't know why she was killed. how can the army have no idea? what happened to have necessary a? ♪ so please promise me you'll find me, you'll find me ♪ [ speaking foreign language ] they say no soldier left behind, yet they're leaving my sister behind, because clearly after two months they're trying their best to find her. after two months! >> the army and police are asking you to call them if you have seen her or know any information. >> vanessa was last seen on ft. hood. >> it's been more than a year now since vanessa's mother, gloria guillen, learned the devastating news that her daughter had apparently vanished while on duty as a soldier at ft. hood army base.

how does it feel knowing that so many people who didn't know vanessa have painted these murals, left the candles and cards and flowers? [ speaking foreign language ] >> a story like vanessa's hits close to home. as a latina, a journalist, it's heartbreaking. >> we're not going to stay silent! >> but vanessa's family never gave up. the "i am vanessa guillen" hashtag empowered military service members to come forward with their own stories of sexual harassment and assault within the military. >> you see all these stories of what happens to the victims when they report something. a lot of them talk about how they were not believed, how they were criticized. >> this movement right now can make the positive change that we need. >> at that point everyone knows vanessa's missing.

>> investigators have searched. they've been to the leon river. they've used a number of techniques to try to find vanessa, with no luck. and then all of a sudden, some contractors are working near this same area. >> there was a crew working on a fence. they smelled a horrific odor. they went to investigate, and that's what triggered them calling the local sheriffs out there. >> around 11:00 a.m., the bell county sheriff's department received a phone call from a citizen. he knew that there was some searching going on for the missing ft. hood soldier. >> this is an area that army investigators, that volunteers, that deputies have searched. >> we arrived on scene, and he took us to the area. we saw what he was looking at and we did believe that it was some type of remains. some type of concrete substance was poured over the remains to

try to hide it, but there was a lock of hair that was sticking out that -- that looked human. >> at that point i reached out to the texas rangers with ft. hood cid on the case, and notified them. >> texas equusearch gets the call that they wanted us to come back. some remains had been found. >> we started digging in the other areas close by where we located the first remains, and then we were able to find two more. >> the remains are found in three separate shallow graves, and those graves are then concealed with cement. >> it was sophisticated because of the way they hid her so well. she blended in with the environment. >> search teams were there days before looking for vanessa near the leon river. they had walked over the spots

where they're now saying they found her. >> the word did get out and media did start to show up. >> abc 13 eyewitness news live at 5:00. >> starting with this breaking news tonight. new developments in the search for missing ft. hood soldier and houston native vanessa guillen. >> when we got to the scene, it was just chaos. authorities everywhere, reporters everywhere, cameras everywhere. and there was just this feeling of, is that vanessa? >> when the remains are found, our special agent in charge actually contacts vanessa's sister. >> i got a call from cid on june 30th. they just told me, we did find the partial human remains. and this time they didn't tell me it's not her. so of course i -- i started thinking the worst. and i get a second call from

tim, tim miller, the founder of equusearch. and he always spoke to me with the truth. >> i, you know -- i get choked up now. um. i remember that day. i remember that day. >> texas equusearch founder tim miller says investigators found a shallow grave covered by rocks. recent rain had made it difficult to see. >> he did ask me, are you by yourself? are you in a private area? and i said, you know, whatever you have to say, you can tell me. >> i said vanessa's been found. there was a lot of silence after that one. a lot of silence. >> i just couldn't believe it. and the way that he knew that it was vanessa was because he described her hair to me.

and i just dropped my phone, and it was just like everything came to an end. >> i was actually at a restaurant. i was with my friends. you know, they were trying to cheer me up. and out of nowhere, all the tvs went red, and they said, breaking news. >> the army tonight telling the grieving family of vanessa guillen that remains found last week are indeed her. >> i just started crying. >> the focus really shifts to specialist aaron robinson, because at this point he's the prime suspect in vanessa's murder. >> the army wants to detain aaron robinson, but they don't want him to know why. instead, they tell him a story that he's violated covid-19 quarantine protocols and needs to stay under watch for the next 24 hours. >> why couldn't he simply be

arrested and charged at that point? >> that's an area that you have to scratch your head. you would think someone would make the command decision, we're going to make an arrest. >> these soldiers are tasked with watching aaron robinson in shifts. army officials say that there's a text thread between a supervisor and the soldiers. the supervisor tells them if specialist robinson tries to leave, tackle him, immediately call military police. >> so while robinson is being watched by those soldiers on the base, officers track down his girlfriend cecily aguilar, and they say this time she has a very different story to tell. >> what investigators say happened out there on the leon river is so terrible, it's almost hard to fathom. jason, did you know geico could save you hundreds on car insurance and a whole lot more? cool. so what are you waiting for? mckayla maroney to get your frisbee off the roof? i'll get it. ♪ (upbeat music) ♪ ♪ ♪

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they're monitoring him, but they don't want to tell him the real reason why. at about the same, investigators track down his girlfriend, cecily aguilar, and speak with her again. >> according to them, aguillar changes her story about where she was the night vanessa disappeared. now instead of spending the night at home looking for a lost cell phone, she allegedly tells them she and robinson took a late night drive to go star-gazing. >> but investigators don't buy cecily's new alibi for robinson. according to court filings, one of them even says to her, i know you're lying to me, again. and they say eventually she changes her story again. >> cecily aguilar did tell us that specialist robinson told her that he killed vanessa. >> as aguilar's interview with investigators continues, she tells them that aaron robinson confessed to her that he had bludgeoned a female soldier to death in an armory room on base and then placed the remains

inside a plastic tough box. >> the arms room was not thoroughly processed until her remains were found. how did that impact the investigation? >> if you'd gone into the arms room and just shined some plumi there would have been a spectacular showing of blood. and that alone should have focused them in that one place, that one person. >> investigators say aaron robinson smuggles the plastic tough box containing vanessa's body into his car and then drives off ft. hood. >> aguilar tells investigators that she's at work at a gas station on the night that vanessa disappeared and that robinson drives to the gas station, picks her up. >> according to a criminal complaint that details what investigators believe happened to vanessa, they then both drive out to the leon river in the dead of night, and aguliar

agrees to help robinson get rid of vanessa's body. >> they allegedly decide to use some type of tool, reportedly a machete of sorts, to then dismember the body. >> then investigators say that aguilar told them they attempted to burn the body, but that didn't work. >> so according to the complaint, they then dig three separate holes to bury vanessa's remains. they cover them up and they leave. >> but then three days later on april 26th, investigators say they come back again bringing hair nets, gloves and concrete. they allegedly go to the remains, attempt to further break up the body, burn it again, and then decide to cover up the body with concrete. >> they clearly come back, according to this criminal complaint, with a plan on how they are going to conceal this body as best as they can. >> that really goes to the

personality of that offender. robinson has taken this young woman's life. and now most people would be in such an emotional state if they had done that, but not in this case. he's now able to start thinking strategically. what do i do with the body? that's not typical, no matter what you see on television or in the movies, that's not typical. >> juan cruz learned the gruesome details about his fiancee's death from twitter. [ speaking foreign language ] [ speaking foreign language ]

>> the details are so disturbing that her family decides not to tell vanessa's mother exactly what happened to her daughter. [ speaking foreign language ] >> it hurts me knowing that i know the truth, but she doesn't. as a mother, she's supposed to know, not me. but she doesn't know. and so it hurts me the most, because i shouldn't be a liar. i shouldn't be telling her, no, no, that's not how it happened. but i mean, one thing we have to tell her -- >> the details alleged in that complaint about what happened to vanessa are so horrific that

cecily aguilar's friend ayrren can't even wrap her mind around them. >> i just can't see my best friend doing that to another human. for her to do this with a man she barely knew, it just doesn't -- it doesn't make sense to me. >> people do things out of character all the time. and those closest to them will say, after the fact, i don't believe it. i just never saw that. they're not capable of that. we would hear that all the time in the fbi. >> so that night while investigators say cecily aguilar is making a confession to them, aaron robinson is about to make a run for it. >> how does this guy who's being monitored escape? >> he's somewhere in killeen, texas. and robinson does something that i don't think anybody saw coming.

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army conference room for several hours under guard. he was told he had violated covid-19 quarantine. he was allowed to talk on his cell phone, and he actually spoke with his girlfriend, cecily aguilar. but remember, at this point she's already talking to authorities and robinson has no idea. >> they essentially say, hey, we need your help. we need to call him, we need to tape this conversation. >> and during that call, robinson doesn't deny anything. >> in fact, according to authorities, during these calls, robinson actually texts aguilar news articles about those remains recovered by the leon river. >> private first class vanessa guillen. her remains were found. police are investigating. >> you would think everyone involved in the investigation all the way up the chain of command would have been concerned, or should have been concerned, about the media tipping him off. >> at around 10:00 pm, robinson

is heard talking on the phone apparently to his mother, saying don't believe what you hear about me. moments later, he rushes out of the room. >> how does this guy who's being monitored escape? when i do ask that question to them, there's silence. it's like crickets. you could hear a pin drop. >> if the orders were that he be watched around the clock, how is it possible that he fled from the room with only one way in and one way out? >> it's a major mistake on the part of the army. >> the guard gives chase, and he gets in a vehicle and he flees and he leaves ft. hood. >> and out in the city of killeen, where he's lost in the night. >> and aguilar, at that point, is trying to pinpoint his location so investigators can move in and arrest him. >> why did it take about two hours to track robinson down? >> clearly everyone was caught flatfooted. it was -- it was poor communication, poor reaction across the board.

>> and there is this incredible scene in the middle of this street, where they're trying to go after aaron robinson. they converge on him. >> he feels the pressure's on. he's being surrounded by law enforcement. he pulls out a gun. he shoots himself and dies by suicide. here's the thing, there's dash cam video, body camera footage there in killeen that captures the whole thing, and the city of killeen's police department, they've made a decision not to release this video. >> i'm steve campion with abc news. the police chief has declined multiple offers from us to sit down and talk about this matter on camera. so we went in person to ask him ourselves. you've refused to release the body camera footage from your officers associated with aaron robinson the night that he died by suicide. can you tell us why? >> because it's still ongoing. >> but that's not the reason why

it was cited in the public records request. >> well, i have to say, i didn't release a public records request. >> you denied a public records request to abc news. >> no, our public information office with the city of killen did. >> we want to see this video. we want to see what he said. did he say something before he shot himself? >> texas law doesn't specifically say they can't release the video, and we've seen other law enforcement agencies throughout the state release body camera footage, dash cam footage in high-profile cases, really in the name of police accountability and police transparency. >> he killed himself? we want answers. we want justice. >> the head of the cid, general martin, told us last year -- >> i am absolutely confident in the actions that our agents took throughout this investigation. >> do you agree with that assessment? >> no. short answer. >> with robinson now dead, army officials say at a press

conference the next day that while the criminal investigation into vanessa's murder continues, they have no evidence that robinson ever sexually harassed her. >> we have found no credible evidence that specialist robinson walked in on specialist guillen in a locker room while she was showering. >> we don't know a lot about robinson. but we do know that he is from calumet city, illinois. he played football at thornton fractional north high school. >> he had been deployed to iraq for about 7 months, joined the army in 2018. >> with very little information about aaron robinson, you have to go to behavior here. >> he is strategic. he's stealthful. he's engaged in behavior to keep from being identified or

arrested. he's engaged in this body disposal behavior because he does not want vanessa's remains to be found. at least in my opinion, that's very high-risk behavior. >> dismemberment is a whole new dimension in criminal behavior. and he went there. and so it really talks about somebody anti-social, has no empathy, doesn't really care about people. what drove him to that? i can only think he had real anger toward vanessa, for whatever reason. >> cecily aguilar did tell us that specialist robinson told her that he killed vanessa because she saw a picture on his cell phone of her, and he feared that she would go to the chain of command and get him in trouble for having an affair. >> adultery is illegal in the military. you can definitely get in trouble. you can definitely get charged with that. >> we don't know what the motive was with regard to specialist robinson killing vanessa. we may never know. he may have taken that motive with him to his grave.

>> what did you learn about the mental issues affecting specialist robinson? >> we were told that he had ideations of doing violence to his own comrades in arms. his own people in his unit. if you work in an armory, you would think that would disqualify you. >> and what about cecily agiular? her case has its own twists and turns. >> we want -- >> justice! >> a federal judge denied bond for cecily aguilar today. >> cecily anne aguilar of killeen is charged with conspiracy to hide and destroy evidence. >> she pleads not guilty. >> aguilar's lawyers have filed a motion to throw out the entire case. tey have also filed a motion to suppress the statements officers say she made. they claim aguilar was in custody and should have been read her miranda rights sooner. they don't concede any of her statements are accurate, but prosecutors say aguilar spoke with law enforcement voluntarily and was not in

custody. >> i try my best not to get filled with negative thoughts, like, as in them actually letting her go one day without paying for what she did. >> she deserves to stay her life in prison, to just sit down in a cell and think about what she did. that's what she deserves. >> looks what happen when you report sexual harassment at ft. hood. >> you get bullied, you get hazed, you get harassed. you turn up dead. >> there was a permissive environment from the command level on down towards sexual assault and sexual harassment. >> it was somehow tolerated. >> it was. have it. not my uncle, though. he's taking trulicity for his type 2 diabetes and now, he's really on his game. once-weekly trulicity lowers your a1c by helping your body release the insulin it's already making. most people reached an a1c under 7%. plus, trulicity can lower your risk of cardiovascular events.

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a few months after vanessa's remains were discovered, her mother gloria finally gathers the strength to visit that spot on the banks of the leon river. [ speaking foreign language ] >> her body was put in different parts of the ground because it

had been torn apart. [ speaking foreign language ] >> what happened to vanessa guillen at ft. hood grabs headlines across the country. but it's far from the first time this army base has been in the news. >> over the years there have been prostitution rings run by a senior enlisted soldier, who was also in charge of some of the sexual assault and sexual harassment response. you have had shootings. you have had robberies. >> the numbers are high here. they are the highest for our entire formation in the u.s. army. >> at the pentagon, i sat down with the then-secretary of the army, ryan mccarthy. you visited ft. hood and spoke candidly -- very candidly about the disproportionate amount of criminal behavior involving soldiers there. >> that was an alarm bell for us

to get an independent panel. we brought experts in -- investigators, lawyers, as well as some retired fbi agents to have an outside look. >> what was it like leading this investigation? >> leading this investigation was probably the biggest challenge of my career. we knew that there would be another vanessa guillen. at least we believed that there would be if we didn't do our job correctly. >> the committee found that the criminal investigative division detachment workforce was unstable, under experienced, overassigned and under-resourced. >> in our estimation the ft. hood cid was basically being used as a training ground. >> cid made so many mistakes during the investigation. they're the blame why my sister was found the way she was found, dismembered and burned like if she was nothing. >> they could have argued point by point all 70 recommendations and all 9 findings.

they did not. and they stood there and said, we're going to accept all 70 recommendations and we're going to get on this. many were very quickly implemented. for example, the missing person protocol. >> if a soldier's awol, we have procedures in place now to identify whether that soldier's absence is involuntarily or voluntary. >> the findings of the committee identified a command climate at ft. hood that was permissive of sexual harassment and sexual assault. >> it was somehow tolerated? >> it was. they wanted to be combat ready. that was the primary mission. anything else was a distraction. >> one of the things that the soldiers at ft. hood, many of them needed, was to be believed, and that was what we did. we believe you. >> has the army taken action and held people accountable for what happened? >> the army has taken strong action to hold people accountable. in fact, i think even beyond what we recommended.

>> sweeping punishments at ft. hood in texas. 14 senior army officers and enlisted personnel fired or suspended. >> s.h.a.r.p. is the army's sexual harassment and assault response and prevention program. and that report basically finds that it's not doing enough. >> we've recently implemented some changes to address the investigations that may deal with sexual assault and sexual harassment. >> having the i am vanessa guillen bill passed will allow all our soldiers to know that they are safe and they can trust the system. they can come forward. >> one of the biggest reforms this proposed legislation would do is move investigations into sexual harassment and assault outside of the military chain of command and put them in the hands of an outside prosecutor. >> so, the family wants this piece of legislation passed in vanessa's name, and it is expected to come up for a full vote on the house floor sometime this summer.

>> i thank you for helping us keep our promise we made a year ago to the family that we would have legislation, and it would make a difference. >> it's one of the biggest military reforms in history. and it's so important because it will bring the help my sister never obtained. it will bring the voice my sister never had. >> with the family still searching for answers, the army shows up at the guillen home with a promise they don't keep. >> i wanted to, like, just punch the wall because they called my family liars. ok, at at&t everyone gets our best deals on all smartphones. let me break it down. you got your new customers — they get our best deals. you got your existing customers they also get our best deals. everyone. gets. the deals. questions? got it. but, why did you use a permanent marker? because i want to make sure you remember. i am going to get a new whiteboard. it's not complicated. only at&t gives everyone our best deals on every smartphone.

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the army releasing a highly anticipated report regarding the death of vanessa guillen today. >> late april, after months and months of waiting, the command investigation that looked into how leaders handled vanessa's case is finally released. >> but before it was released, general john murray went to the guillen family's home. >> general murray told us that

he will bring the investigation, the a.r. 15-6, to our home and have someone read it off in spanish for my mother. he promised that to my mother. >> but the family says when the report was released, instead of a personal visit, this time all they got was an e-mail. >> they, you know, suddenly call us and tell us, like, we're going to send it to you via email. so i'm like, that promise didn't happen. >> and there was no press conference either. the findings were simply released to the media during a conference call. you're not happy with this command investigative report. [ speaking foreign language ] >> just seeing the report is 271 pages, i just wanted to punch the wall. because they called my family liars. because since the beginning, we were like, hey, vanessa was being sexually harassed at ft. hood. >> major general gene leboeuf helped oversee the command

investigation. the guillen family has maintained all along that vanessa was sexually harassed. why did it take the army an entire year to acknowledge that their claims were true? >> the army is about due process and making sure that this investigation took a look at a number of different areas. the finding of the investigation was that indeed specialist guillen was harassed on two separate occasions by the same soldier. that soldier was not specialist robinson, though. >> were you there? if you don't have any video footage, how do you know he did not sexually harass her then? how can you make that argument? >> how do you know that she wasn't sexually harassed right then and there before she was killed? >> we don't know that for certain. >> investigators say she was sexually harassed by a supervisor at ft. hood. >> this individual was somebody that was in -- at the time of those incidents, in specialist guillen's chain of command. >> one of her superiors. >> one of her superiors. it's inexcusable.

>> we were kind of aware of what was going on. she just told us how uncomfortable she was being around this individual. >> there were proposals to have a threesome. there were -- i'll call it a peeping incident, where she was doing field bath and someone was -- was watching her. >> i was astonished that they had so much information and details. the only sad part was they were protecting the identities, names of the perpetrators. >> you can't release his name? >> we can't release his name for the matter of privacy. that individual is being held accountable. >> in all, 21 army leaders have been disciplined as a result of both the independent review and command investigation. >> 11 of those 21 have been removed from their positions permanently. >> so, robinson, if he did not sexually harass her -- let's just play that part -- then why the heck would he pledgen hblud

to death? [ speaking foreign language ] >> can you try to investigate even further as to why this was committed? why? just why? >> we thought that after this exhaustive investigation, we would find out the motive for vanessa's brutal murder. how can the army have no idea? >> that's exactly what we're trying to find out. we still seek additional information. and the ultimate truth of why this happened. and that's part of the criminal investigation. >> the army's report determined that the search for vanessa was quote, immediate and well coordinated. >> they claim that the search was immediate. i'm like, i was there. i know what happened and didn't happen. >> what is clear is that there were mistakes and missed opportunities in the army's criminal investigation from day one. >> general donna martin comes out, and she's on the last special. first time we've ever seen her or heard about her. says sha that her whole unit goes looking for her.

>> vanessa doesn't check in. and so the unit starts looking for her. >> that never happened. we know that didn't happen. >> now we know that she was marked present, so the unit search didn't actually begin for many hours. why the discrepancy? >> so, john, that's absolutely correct. unfortunately, there were errors made. first error was with respect to eyewitness reports. three separate soldiers had indicated that they had seen specialist vanessa guillen departing the arms room and move towards a motor pool. area where vehicles are maintained. so the accountability check, that was an error. they did not do a physical accountability of personnel. the individual that was responsible for that failed to do the proper account. so, that was at 1600. so everybody thought specialist vanessa guillen was present. >> bad information. >> bad information. >> a lot of manpower, a lot of effort, a lot of angst and a lot of heartbreak took place because

of that -- those mistakes were made early on. >> was this a botched investigation by the u.s. army? >> no, we don't believe so. because we were able to find probable cause to link specialist robinson to the disappearance and death of specialist guillen. >> the reason the family feels the way they do, that there is no justice is because robinson is now dead. they have no answers from him. >> and that's extraordinarily tragic. we wish that that was not the case. >> you have to admit that early on in the investigation there were too many mistakes, too many blunders. >> the investigation revealed that there were errors that occurred. it tugs at our heart. we'll never forget vanessa guillen, john. there's a gate named after vanessa guillen at ft. hood, texas. >> today, one year ago, was the last time my family and myself saw her alive.

>> everyone that passes through that gate will see my sister's name, my sister's picture, and remind themselves about how sexual harassment and assault has to be taken seriously and about the way she was murdered. >> so some good will come out of this awful tragedy. >> yes. good, and change is happening now. >> there is a seismic change at ft. hood in terms of the way they are treating their soldiers. >> the army's taken immediate action to relook at the actually structure of our u.s. army's criminal investigation command. it will now be under a civilian director to help provide additional independence of that organization with respect to investigations. >> i know i can go back to the guillen family and let them know that progress is being made and vanessa was a part of that change. >> we all want answers to this, john, and we've got bring closure to the family.

>> and for vanessa's sister, the closure she wishes she could have had. >> i wish i could've said it to vanessa. this june 21st and 22nd is amazon prime day. two days of epic deals. that could change your kitchen. change your yard. change your game. even change the way you celebrate. ♪ yeah, prime day deals can change a lot. so if you have plans on prime day, this june 21st and 22nd. change 'em.

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[ speaking foreign language ] we have a surprise for you. a year ago we were able to bring the guillen family together with someone they wanted to see again to have the opportunity to thank. this is a person you wanted to meet for a long time. [ speaking foreign language ] >> mr., guillen, what do you have to say to him? >> i want to say to him, i appreciate his help way too much. way too much for my heart. >> last summer, hundreds gathered at cesar chavez high school to celebrate and remember

vanessa's life. >> it took more than a month for the remains to be identified and ultimately returned to the family, which allowed for a proper burial. >> it was an emotional homecoming of sorts with a custom casket arriving by horse-drawn carriage to her high school where she ran track and played soccer. >> it was incredibly touching. close family and friends were able to join her for one last lap around the track. [ speaking foreign language ] >> the only thing i did afterwards -- everyone left. i was left alone in her cemetery.

i laid down, and like, dude, why you leave me so early? because that's how we used to talk. like, bro, you really left. i'm like, i really need you. and it's so hard. every day i just think about, like, i'm not going to see you ever again. >> i'm always thinking about her. you know? memories never die. [ speaking foreign language ] >> a lot of people care about her, and they didn't even know

her. he honor her and rescue her by doing that. >> just last month, lupe and mayra spoke at a vigil to honor the one-year anniversary of vanessa's death. two sisters at the forefront of their family's fight for justice. >> it was very emotional for me, because i think us as four sisters -- me, vanessa, yovana, and mayra -- we never actually, you know, to feel the love from each other because we never said it before, until that vigil for her one-year anniversary. >> mayra, thank you so much for everything and remember that i love you all the time. i wish i could've said it to vanessa. i wish i could have said those last words for her. [ speaking foreign language ] >> i am vanessa guillen. >> i am vanessa guillen. [ speaking foreign language ] >> i am vanessa guillen. >> i am vanessa guillen. >> i am vanessa guillen!

[ speaking foreign language ] >> i am vanessa guillen! >> i am vanessa guillen. >> i am vanessa guillen. >> i am vanessa [ speaking foreign language ] ♪ to make a change ♪ such beautiful words from a mother who has endured so much. >> no question about that. and next week a judge is scheduled to hear cecilying a la's motion to suppress statements he made while being interviewed and to dismiss the charges against her. >> that is our program. thank you for watching. >> i'm david muir. for all of us here at abc news and "20/20," thank you for watching. good night.

breaking news, a pick up slams into a