>> breaking news. a black kia sedan crashed head-on on into another vehicle. this is near the long-term parking lot. earlier in the day they were chasing one of the vehicles. another officer later spotted the vehicle near sfo. police said the driver took off and eventually crash. three people were injured. good. >> we are following the development story of the continued southwest airlines meltdown. the airline canceled more than 2600 flights and within 2400 more flights with baggage piling up.

oakland international airport. we just heard from a woman trying to not have a meltdown. this would be the second time that the southwest flight has been canceled. first two days ago, now just minutes ago. she tells me southwest told her she would not be able to get on the flight until your stay, january 1. people are. over the stage. you're hoping they can spot your back and be able to be reunited with it. she density airport early with

plenty before the airport about. it is not scheduled to take off until just before midnight. >> a bunch of people are trying to get back home. when i came over here, chaos. thankfully right now it is not that bad. >> as we brought the sea of frustrated tires back to oakland today. they're hoping one of the bags belongs to them. some people having success, others not so lucky. with consecutive days of extreme winter weather, continuing challenges are impacting our customers and employees in a significant way that is unsellable. the airline made the decision to continue operating several days.

this kiosk is where people are bringing their ticket, hoping that one of the customer service agents here with southwest can tell them their bags are in fact here. they are snaking over to this large pile here. airlines. this allows people to go ahead and book flights. they are also reimbursing for those additional accommodations. maybe even book a car to try to get to their final destination. we will be back with another update from oakland international airport. for now, i am julian glover. >> thank you. by far the most canceled class today were san jose international airport. there were a total of 159 flights canceled there.

almost all of them airlines. southwest also had delays but so did alaska, delta and skywest, all affected by delays. what happens if you're one of thousands of passengers who got stranded by your airline? >> michael finney keeps track of this and here comes michael. >> your friends and family have told you step at it is probably wrong. to get -- to the airline must be at fault. if your flight is delayed by weather, you're entitled to no compensation at all. over the past few days, there have been a lot going on. delays, cancellations, so weather, something li na. they h passenger rights for decades.

waivers if you wanted to change your flesh to avoid severe weather problems. if you attended to travel in the airline canceled your flight or significant leech changed the scheduling of the flight, passengers are owed refunds. this is called an involuntary refund. >> this is really important. you may be offered a flight voucher. your owed cash or credit card refund. what habits if this is delayed. >> how do you even go about getting your refund? that seems like a hassle. >> it is. if you book through the airline, you go through the airline. if you book through an online or off-line brick-and-mortar travel agency, you have to go through them.

that will slow you down. >> you said something hours ago back to. if it is a weather delay, you're not owed anything. intersystem errors. assume, i don't know, i have not with southwest about this particular issue. they michael anytime. anyt money, your tribes and your frustrations go to abc 7.com/7 on your side.

u.s. transportation secretary pete buttigieg spoke about the disruptions. >> crossed the line into something that is not just a weather delay. customer service commitment. level of service. >> both congress and the department of transportation are threatening to hold southwest accountable if it fails to offer cash refunds and hotel vouchers to travelers. happening now, it is just temporary. received. the next round returns.

here is a look 7. showers here. it has brought copious amounts of rainfall. look how impressive that is. many areas got brooklyn, 2.43. we get a little we will see some gray skies. dry most of the day until clouds return in the evening. and then our next system arrives. rain will be anywhere from half finished to an inch. issue all around the bay area.

the rain likely caused roof to collapse. daerapill blocking the front of the store. center of the store. water from the roof pulled in. the fires burglars also broke when the roof came down. they flooded the right store store. this happen when the fire department arrived on scene. roof, drainage might have been a

big issue. the property manager. she says the rite aid are actually managed by another group. the city of san ramon has verified there is number water. reporting live, abc 7 news. >> you can get the latest forecast and weather updates anytime on the abc 7 news streaming cap. it is available for roku, apple tv and fire tv. >> some people's efforts to return christmas gifts and mail other packages were met with a note. why a ups store is closed today.

>> the bakery in san francisco hit by thieves for the sixth time this year.

[narrator] everyone needs quality health insurance, even if you're healthy and active. covered california is a free service to help you get covered. 90% of members have received financial help and every plan offered is comprehensive, covering preventive care, doctor visits, emergency care, and more. regardless of your income, check today to see how covered california can help you. and if you have questions, there's free assistance every step of the way. covered california, this way to health insurance. enroll by december 31st at coveredca.com.

>> this is what the door looks like. the castro district took the restaurant's ipads, earnings from the past week and gifts given to employees by customers. employees say one of the most upsetting parts is how they just trashed the place. cracked the most violated part, it is not enough to take what belongs to us. they had to -- it was a mess. the entire restaurant. question employees say the themes -- thieves may be the same as the broken last month.

package here. one ups to is closed until thursday. customers arrived to find a sign on the door. it is one of just two ups locations. >> days before the end of congress, jackie spears, 14 years of service in washington. she is securing about $17 million to support several committee projects. correct coming back to san mateo county. so our taxpayers can to the benefit of these dollars being spent here at home. >> the money will support projects improving literacy. quickly as i overdose drug known as narcan is one step closer to

being sold without a prescription. the fda is fast tracking a review of an overdose reversal drug for over-the-counter use. to be distributor by harm reduction therapeutics in three milligram nasal spray bottles called revive. the sta is expected to grant approval in april. >> more is on the way. what does it mean for our water level and conservation efforts here in california? we will hear from water

your heart is the beat of life. if you have heart failure, entrust your heart to entresto, a medicine specifically made for heart failure. entresto is the #1 heart failure brand prescribed by cardiologists. it was proven superior at helping people stay alive and out of the hospital. heart failure can change the structure of your heart, so it may not work as well. entresto helps improve your heart's ability to pump blood to the body. and just imagine where a healthier heart could take you.

don't take entresto if pregnant; it can cause harm or death to an unborn baby. don't take entresto with an ace inhibitor or aliskiren, or if you've had angioedema with an ace or arb. the most serious side effects are angioedema, low blood pressure, kidney problems, or high blood potassium. ask your doctor about entresto for heart failure. entrust you heart to entresto. >> look how strong these winds are. they were clocked at 150 miles per hour. a backcountry avalanche warning has been issued from highway 49 dialect four. the storm dumped and 10 inches of new snow in the greater lake tahoe area. >> despite of a we have seen

throughout the bay area, experts say it is critical we keep conserving water. zach fuentes has more on what is being done to capture the current rain and the calls for continued conservation. >> the storms the bay area has been faced with have not been easy to navigate. amid flooding and other hazards, pg&e says the wind has caused significant outages. >> we want our customers to prepare for any outages because the storm system is not the only one we are going to see this week. cracked even though it has been dangerous and damaging in some cases, experts say the storm and future ones are a good sign. >> is the kind of day we hope to get every winter. long dry spells, making critical to continue conserving. >> a message echoed by santa

clara county. >> even having when you're above average rainfall is not going to get us out of the current situation we are in. the data that supports that if you look at reservoirs, they are still only a 90%. >> clara county has been doing a good job with conservation. the hope is that residents keep it up. even if we have a better ring year. work is being done to much rain as possible. we have multiple reservoirs all throughout the county. it is to collect the water during the rain. hold onto it so that we can use that water during the summer when it is most needed. correct local water agencies offer order saving tools to help conservation efforts. more information can be found at

water savings.org. experts continue to look at the coming storms with optimism. >> in the flakka sustained as a people will be tired of it. but to bed, we need the rain. for now but not to the end. >> let's >> we have those brothers handy. we will get a little bit of a break but that will be short-lived. the bulk of the system has moved south. we can see this mainly under cloud cover now. it is really pretty as we move from emeryville out west. a little pico that sunset there. in san francisco, 54 degrees. san jose more mild. this time we're are looking at the downtown area with the lights on there. it looks really pretty.

you can see the clouds passed through. in santa rosa, 55 degrees. a little bit cooler in fairfield and in livermore. a lot of advisements have expired. be extra careful if you're going to the coast. we still see up to 25 foot breakers until 9:00. because of this, we can see erosion. >> we want to holdilomro morng. at 4:00 a.m..gxpes we are expecting an additio six to 20 inches but then you get a break. more snow on thursday and friday. the lows tonight will be a little bit more chilly. especially as we get these clearing conditions overnight. tomorrow morning will wake up to cap is in the mid 30's are some

spots. santa rosa will to some 30 degrees temperatures in napa and fairfield. mainly looked mid 40's around the bay area with the potential of some patchy fog. and with some sunshine during the middle of the day tomorrow. it will be a great time to clear things out. temperatures will be mainly invaded mid-50's. we are generally expec anywhere from .5 inches to two inches. more in the higher elevations and some in the north bay mountains. here is the timing of how it plays out. late tomorrow night and into thursday morning is when we will start see the scattered showers and then it will turn into more moderate rainfall in the evening and afternoon hours and then friday, we actually have another system headed our way into

saturday. you can see rainfall amounts, more reasonable. more in the north bay. here is the accuweather 7-day forecast. it is a very active wet pattern ahead. we have that system coming in wednesday night and into thursday. we have another system, a stronger one coming in. dry on new year's day. a third system on monday and tuesday. >> over the season pattern. >>, zone, the world's largest online retailer is facing backlash for generating millions of pounds of plastic waste for ticketing figures in a row. the use of plastic for packaging. that is an 18% drop from 2020. 26 million pounds and up impacting lakes and oceans around the world.

amazon is recyclable paper. but has not committed definite date of the switch. cap debris, getting ready for this year's rose parade and why

>> in every moment, there is an opportunity toh forward, to move ahead, to build something better. >> this is a key part of building a better bay area. is our commitment to meet those moments. the oakland city council is meeting right now. we will all be ok, for you, for all of us. >> waited you learn to do what you do? this is the moment to build a better bay area, doing us. >> nvidia downline at the oakland zoo. the cup issuing the exact behavior they want to say. they are investigating. the orphan met line was found and rescued last week. this year.

>> finally tonight, float makers in southern california are getting ready for the rose parade. on the six floats in the parade are self though. meaning they are created by associations corporate sponsors. the cost of supplies like everything else is really increased. in the end, the flow creators say it is all worth it. >> we bring joy to people. that is what is more important to me. >> this is the 134th rose parade. it will be held on monday, january 2 because of the tournament's never on sunday policy. that dates back to 1893 when the festival -- isn't that interesting? ? this tonight with avett is coming up next.

♪ this rental car is so boring to drive. let's be honest. the rent-a-car industry is the definition of boring. and the reason can be found in the name itself. rent - a - car. you don't want a friend. you want the friend. you don't want a job. you want the job. the is always over a. that's why we don't offer a car.

we offer the car. ♪ sixt. rent the car.

tonight, breaking news as we come on the air. the supreme court announcing moments ago that it will allow trump-era limits on immigration to stay in place. and that other major story. the southwest airlines meltdown. the majority of their flights canceled, stranding thousands trying to get home after the holidays. the airline scrambling to fix mounting problems, but the nightmare is expected to continue for days. long lines of weary passengers, bags piling up across the country. desperation piling up, too. now the department of transportation says it will investigate the airline and how this happened. what the ceo is saying tonight. we have team coverage. alex perez in chicago, mola lenghi in denver. the death toll rises in buffalo.