improvement. the airline blames the weather. >> hundreds of flights at bay area airports are delayed or canceled. this is a live look at sfo, san jose and the oakland airport, all are impacted. julian glover is live at oakland airport. i was looking? >> we have been trickle-down effect of all those cancellations from all across the country. we are standing in front of the board that a lot of inches passengers have been looking at. they are in the southwest colors of red and yellow. boise can canceled, denver canceled. you're seeing a lot of delays to chicago. we want to get to the big mess we have been talking about much of the evening. the baggage situation. we will show you some video and a lot of people have been asking themselves is that my bag as

they all try to cram around the areas and if there lost luggage is actually here at oakland international airport. of all the people we have been coming across today, some people have been waiting for days to get the luggage others have been trying to get the next flight out of the bay area. stranded for days now. we have seen at least one happy person. we caught with -- caught up with one man who landed in the bay area on christmas day and has not seen his bag since. >> quick and easy. quick did you think it would be quick and easy? i did not, i thought i would beer for hours. >> any minute, anything can happen to anyone else. i'm not blaming anybody. the system is collapsing. >> okun international airport at the scrum of bags, people trying to find her luggage.

they're hoping it is at oakland airport. some people have been lucky and they have been able to find those bags. others being told your bag is not here. i want to start with some of the frustration of passengers trying to get the next flight out. we spoke with 11 who had her flight to san diego canceled. it was canceled again just about one hour ago. now southwest airlines is telling her she will not be able to get here, just down to san diego, not until new year's day. lots of frustration, lots of anxiety, travelers at open international. reporting live, i am julian glover. >> thank. the ceo of southwest released a -- released a video statement today, a spinning the airline's issues. >> here is why this tide pods is taking several days to solve. southwest is the largest carrier in the country not only because of our values but because we built our flight schedule around.

we are the largest airline in 23 of the top 25 travel markets in the u.s.. cities with large numbers of scheduled flights simultaneously froze as record bitter cold challenges for all airlines. our network is highly complex. the operation that the airline counts on all the pieces, especially aircraft's remaining in motion. with every large fleet of airplanes and in-flight crews out of position, after days of trying to operate as much is our full schedule across the busy holiday weekend, we have reached a decision point to significant limit is our flight to catch up. we are focused on safely getting all of the pieces back in position to end this struggle. >> the southwest ceo said he spoke with pete buttigieg. here is his take on the situation from an interview with abc news live. >> in my judgment, this has

cross the line into a weather delay. they need to meet customer service commitments that they made us earlier this year to enhance their level of customer service and all of the disruptions we saw in there the summer holidays. it is just not acceptable level of service. >> the transportation secretary there. these can't -- these are especially challenging for elderly passengers. >> there was zero

accountability. southwest posters and blamed the weather. click the president of southwest airlines pilots association said this. >> our processes, our i.t., our infrastructure just wasn't there. >> tracy hurst is commending individual southwest employees who she says stay with her mother until she got a shuttle to take her to a hotel room that hurts paid for. wesley makes this unique is my mom is an elderly woman. what if i didn't have the means to put in a hotel? kouachi also struggled. >> i someone stepped up to help me. not a good experience. >> that person is a southwest employee.

she stepped with me in the highway until she got to the hurts sign. >> her daughter picked her up and later went back for her bags. >> there are hundreds of suitcases. hundreds. >> for all the bags in plain sight, it seems just as many are seen. her daughter's medication is in one of those displaced bags, possibly on its way to the bay area. >> my daughter takes medication on a daily basis and since we are not in el salvador where her doctor is, it is a little tricky on getting a replacement medication so yes, scrambled to get her the medication she needs and worrying about that is stressful. >> a travel nightmare that some say has been worse for vulnerable passengers. the u.s. department of transportation now looking into it. melanie woodrow, abc 7 news. >> as a passenger, it is important to know your rights. on our 4:00 newscast, i spoke with the founder on what you

should do if your flight is canceled. >> what your best bet is rather than trying to get onto a new southwest flight, if you're hoping to travel over the next few days, you will likely need to make a backup plan. either on an airline or another form of transportation, a lot of people are renting cars and grabbing train tickets or just deciding if this trip is even worth it. under federal law, if you decide your flight is canceled and you know mug was to travel, you can get a full cash refund guarantee. no penalties, no fees. all that money back in cash. >> another great tip from scott. if your flight is canceled and your flight international, you can call the airlines international number to book a new flight. it is a way to beat long lines at the airport or wait for a long time on the airline's u.s. hotline. what happens when the airline this is your luggage? what are you actually entitled to? michael finney is joining us

live to answer the question coming up at 6:30. >> airlines are blaming the weather for delays and we surely had a stormy morning here in the bay area. suzanne joins us live from sfo where the weather continues to create some travel headaches. 70 flights canceled. airport authorities say things have dramatically improved today compared to the last couple of days. he has some people wrap up their christmas travel, a major storm passes through the area here. >> at ocean beach, the waves look fierce. with the high surf advisory, no servers were found in the water today. there were no cars to be seen on the stretch of the highway. the southbound leg was closed for a while. quick she had said. she is not a fan of the rain. >> morgan and her four-legged buddy braved the elements or

what is left of an outgoing storm that drenched the bay area. >> it has been more tolerable here. my family is in chicago rate they are getting the worst of it. i feel lucky to be in the bay area. i got wet but just really extreme. >> according to the san francisco department of public works, there was minor flooding on the street because of the heavy rains but nothing to be concerned about. pg&e says at one point, 400 customers were without power. that number has significant lead dropped. meanwhile, at sfo, some of the weather-related delays and cancellations continue. so do the headaches. >> i was in line over three hours. >> sarah is trying to get to portland. >> my flight out of san francisco was late about one hour and 45 minutes. there were probably 100 people on there who did not make their connections.

>> he rebuts in the nick of time. >> i was like i will try to get a refund. they told me the next flight on united was january 2. escaped it all. >> we are just lucky and blessed, completely. we missed all the subzero weather on the east coast and we had beautiful weather in sonoma. >> things are looking a lot better at sfo than the past four days. >> it was terrible, we were watching it on tv. we were just how grateful it was not our experience. thank you to everyone for getting things flying again. despite the cancellations as well as the delays at sfo, the manager tells me things have improved dramatically and that things were actually running smoothly. we had not seen any long lanes like we did the past couple of

days. story. around the bay area. the system has moved its way south. talk about rainfall amounts. we saw anywhere from one to three, even four inches of rain, mount tam is the most impressive at slightly over six inches. 4.7 inches, sam sisco, 1.9 inches. the least amount of rain we saw was in san jose due to the rain, only three fourths of an inch. any areas in east bay well over two inches. it is quiet a system. we have another one on the way. for now, we have a little bit of a break. tuesday and then all the way into wednesday, you notice it is drying out.

we are even having some breaks of sunshine during the middle of the day tomorrow. clouds increased tomorrow night ahead of this nexus to which arrived -- arrives late tomorrow night and into thursday. this system will be ranked number one this time on the exclusive storm impact. we are >> we the worst damage. a college fad that could have been worse. >> and the north flooded roads and abandoned cars. how people g

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>> we continued to get information when a black he sedan drove on the wrong side of south airport boulevard and crashed head on into another vehicle. police say one of the vehicles was reported stolen and that they chased it briefly. eventually, the stolen vehicle took off and crashed head on. three people were injured, none seriously. the driver was taken into custody. >> the storm did some serious damage. big five sporting goods store had the roof collapsed but it could have been worse. we have more with the story tonight. good evening, you're right, it could have been a lot worse. no injuries to report. behind me you will see yellow caution tape, red danger tape still blocking the entrance to the store. i got an email from the city a short while ago. it says the main beam of the

center of the storm broke which caused the roof to collapse. it flooded the store. the hole in the roof at this big fives -- big five sporting goods store shows the impact of tuesday morning's rain. >> thank goodness there. >> the fire department got the call just before 6:00 a.m. but when they arrived on scene, a big part of the stores repaired collapsed. it likely also caused water damage to the rated store. crews working to pump out the water. the san ramon valley fire chief says with a large amount of rain and the flat roof, drainage might have been an issue. >> with a flat roof, rain is going to be the weight of the water. drainage is very important. >> win myint would come down, definitely notice.

would bring, he would see huge amount of water coming from big five's roof. >> very interesting that it finally collapsed. i remember we would walk by and it would seem like water was coming out of the drain. i never thought to myself it would actually collapse. >> this is a dog groomer located in the same plaza. she says that she has a small leak in her roof that she will prioritize to get fixed. >> everybody can feel safe. along with the red tape, the building has been red tide by the city. they are working to assess the structural damage. the building is old but he a roof collapsing is still pretty rare. >> pretty rare. you don't see it too often. been here for 20 years now.

>> and manager of the plaza. she says they actually operated by another company. big five did not return the request for comment. the city of san ramon did confirm there is no more water on any of the roofs. abc 7 news. >> l a bit of a break but more to come. >> we have a truly weather pattern here. when the next round of rain is coming. >> it is on its way right now. tomorrow night is the short answer. here is a look at live doppler 7. this is system level one. level 3 has left. we are generally some cloud cover, spotty showers still might pop up through the rest of the evening. this is up her life shot. low 50's for t temperance cisco. san jose, mid-50's.

this time, we're looking out toward the beautiful bay bridge. concord and in livermore. there is still high surf advisory. high. there could be run-up. i winter storm warning is also still in effect but it has been shortened. it expires at 4:00 a.m. tomorrow. tomorrow, throughout the whole day, that would be a good time to drive to and from tahoe. the best time to drive because more snow is expected in tahoe

on thursday and then a mix of rain and snow on friday. overnight lows be on the cooler side with clear skies headed our way. dense fog develop interview locations. tomorrow's high is mainly in the mid-50's. we will get sunshine during the middle of the day. you will notice clouds will start to increase toward the evening. that is because her next-door on our impact scale arrives late tomorrow night and continues all the way through thursday. light to moderate rain. we could see as much as three inches in some higher elevations and parts of the north bay. this system brought six inches here. here is the forecast animation. thursday morning, we will start to see some scattered showers

thursday afternoon and thursday evening as well. more moderate rain moving through. rainfall generally less than an inch. little more in the north bay. this is something we can handle. it is considered beneficial rain. i have a little time to say all the rain headed our way past friday and into saturday. friday we get more rain. saturday, more rain but check this out, we might get a little bit of a dry spell saturday evening for the new year's eve celebration into sunday and then we have another system headed our way monday and that is going to continue into tuesday. this is a very active wet pattern on our accuweather 7-day forecast. the next system arrives late tomorrow night, wednesday and into thursday and then we have a stronger system friday night into saturday. that is the second round and then dry on sunday for new year's day, we will get some

sunshine. and then get ready for our third system in this accuweather 7-day forecast. the rain returns, it is looking light. enjoy the minor break we have today and also on sunday. >> the new year starts in less than a week from your garbage pails across the street. we will give you a heads up on what is changing once the what is changing once the calendar i have something for you. ♪ hi i have something for you too. ♪ ♪ just announced in time for the holiday, get 1.9 % apr for 5 years on all 20-22 gmc sierra light duty crew cab models. visit your local dealer today. ♪

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>> the stock market was mixed as the closing bell rang. all of this as the airline canceled thousands of lights over the holiday weekend. the dow jones is up 37 points. the nasdaq fell. the s&p went down by 15. $1 billion. tonight's jackpot jumped to an estimated $565 million. the next drawing friday night. in increase in their bills starting in january. it is the start of an 8.8

cost-of-living increase. new laws. the website. just go to abc heaven knows.com. >> what are airline passenger? i have some surprising news. i am michael finney. 7 on your

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. >> this is abc 7 news. >> live doppler 7 it looks all the quieter. the rain was really coming down hard. check out were drivers dealt with. >> francis joins us now. >> we got inches.

many areas to three inches around the bay area. i want to say live doppler 7 right now. showers. right now it is raining some thunderstorms. we had in san francisco, 1.9 inches. quiet a lot for one day. there was a new record set in 1945 over three inches notice the oakland airport, over 2.3 inches. the list of that we got was in san jose. night. >> thank you. in the north bay, cars were

stuck in flooded rows -- flooded roads and then abandoned. correct the case in point, these abandoned by their drivers stuck in the middle-of-the-road as flooding like at highway 12 in sonoma county. it appeared a levee broke along 121 as water poured in, closing roads and living cars stranded. moving north, another creek spilled over the west of windsor. all in all, the level 3 storm did not bring widespread damage. >> from our standpoint, this was beneficial storm. we have the flows. we have seen some of the effects of larger storms with the flooding that it led to

recently. with this storm specifically, we did not see any movement. >> for drivers on the is scary. make sure you have both of your hands on the wheels because if you're not careful, it can get you at any moment. that could be disastrous. >> it brought slow speeds, me skies and a muddy commute. >> it was a bit muddy. on the way there i had to be old but careful with the water on the road. i had to drive a little slower. careful and hopeful, the next batch of storms looming into the new year will bring much needed oyster and not a widespread about. >> that we have the potential for more flooding concerns. the timing on that is a number of days that we will pay attention to to see if the models start to -- start the trend stronger.

>> i'm supposed to leave her oregon on friday. i getting nervous. i am not flying southwest, thank goodness. >> while we wait for this next storm system to come in, the santa rosa fire marshal advises his partners to take advantage of the brace between storms, clean out the drains, lean up the leaf litter to help maintain the storm drain system. that will help prevent any future damage. in the north bay, stephanie sierra, abc 7 news. >> the rain we have had here in the bay area, snow in the sierra. you can hear how fiercely the wind was blowing at the top of the palisades tahoe. understandable when you see these pictures. the storm left a lot of slick roads. you can see traffic moving slowly but smoothly along 50 in placerville. it is a little more treacherous along echo summit. right now, on

required on all vehicles on highway 50, chains are required from twin bridges to mars. you will need chains on state route 89. that road is closed tamil day. >> another issue with today's storm, power outages. here is a look at the map of current impacts. green dots and small outages here. yellow markers impact up to 500 customers. despite all of the rain, the bay area has already received, experts say it is critical to keep in serving water. zach fuentes has more on the work being done to capture the current rain and the calls for continued conservation. >> the storms the bay area has been faced with have not been easy to navigate amid flooding and other hazards, pg&e says the wind has caused to gimmick and outages. >> we want our customers at home

to prepare for any outages because the storm system is not the only one we are going to see this week. there are several other storm systems coming. >> even though it has been dangerous and damaging in some cases, experts say the storm and future ones are a good sign. >> it is exactly the kind of thing we hope to get every winter. it is exactly the kind of thing we did not get last year in january or february. >> the professor says we still have to worry about long dry spells in the future, making it critical to continue conserving. >> if you have learned to conserve, why change? above average rainfall is not going to get us out of the current situation we are in. some data that kind of supports that is if you look at our reservoirs, we are still only at 90% full capacity. >> does reservoirs are also lower than they should be this

time of year. she says santa clara county has been doing a good job with conservation. the hope is that residents keep it up. even if we have a better ring year. work is being done to capture as much rain as possible. >> we have multiple reservoirs all throughout the county. it is to collect the water during the rainy season and to hold onto it so that we can use that water during the summer when it is most needed. >> local water agencies including valley water offer water saving tools to help conservation efforts. more information can be found at water savings.org. for now, experts continue to look at current storms with optimism. >> it looks like a sustained rain and i think by after new year's, people will be tired of it but too bad, we need the rain. zach fuentes, abc 7 news. >> keep track of the storms and wet weather with the abc 7 news app. the app is available where you stream.

>> airlines are blaming the weather for thousands of delayed flights. if you got stranded by your airline, what can you do? >> michael finney keeps track of all of these things and he is here now. >> we were talking about this at 5:00, to get compensated for delays, the airline must be at fault. if your flight is delayed by weather, you're entitled to no compensation at all. but what about your luggage? if your luggage is lost, you're owed as much as $3800 for a domestic flight and $1850 for an international one. you have to prove that you lost what you lost and some high-value items are not included depending on the airline. if your luggage is just delayed, the airlines do have to help you out. >> if the airline mishandled your luggage and it separates you from your luggage, passengers are entitled to some compensation for out-of-pocket

expenses such as for toiletries they may need to purchase or items of clothing they may need to purchase. >> once your luggage finally arrives at home or your destination, if you request it, the airline must deliver your august to an address of your choice free of charge. >> this has been such an interesting thing over the past couple of days. you hear a lot about passengers that complain online, taking care of those that maybe wait in line or go the traditional route. does that work? at today. you have a unique problem, it certainly does work. especially if it is one of a kind. under these circumstances where thousands and thousands of passengers are stranded, it is hard to get service that way. we have seen passengers complain about their airline mileage to cards in response before this. very doubtful they will help you with that.

i would not spend my time completing about a company that is water twice removed from the actual problem. if you are in the middle of thousands, it will not work. if it makes you feel better. coming u closer look at the winter storm walloping the country with deadly results and as 2022 comes to an end, abc 7 is looking back at all the stories we brought you this year. we have compiled our favorites into a new one hour streaming special, building a better bay area, best of 2022. available right now on demand on the abc 7 bay area streaming tv app.

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>> it has been exactly a week since that big earthquake hit humble county. people are still under a boil water advisory to make sure there any water is safe to drink. red cross is still open but the emergency supply this tradition center may have its last day tomorrow. the red cross has just repeated nearly 200 cleanup kits to help people remove debris. at least 30 homes are not safe to live in because of the way. two people died and several others were hurt.

at least 52 nationwide as a result of an historic christmas weekend storm. more than half of those debts are in upstate new york. alex >> officials say it is the dead this blizzard in 50 years. some found in snowbanks, others in their cars. including wanda brown steel's daughter. >> why? why? >> neighbors rushing to help. this group of friends on snowmobiles saving thousands of stranded residents including eddie porter who was stuck on the road for more than 19 hours. >> these guys were helping people. >> 100 buffalo to help manage traffic.

are complete live block right now. no access whatsoever. >> emergency forklifts to clear abandoned vehicles. but there are signs of progress. new york's department of transportation saying all major highways across western new york including the new york state freeway are now open. the next big challenge for western new york, rising temperatures and potential rain. all of this as temperatures rise and snow begins to melt rapidly. abc news, new york. >> we are expecting rain pre-much every day this week. francis is tracking all the wet weather for you, next. >> if you want to think enjoy the yule log. download it wherever you stream. stay with us.

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doppler 7. we can still see a few spotty showers. you could see waves of up to 25. that could cause dangerous conditions. arsenal -- of snow are expected overnight. thursday, they will get more rain. here is a pretty shot. that is salesforce tower. most temperatures in the low 50's.

temperatures mainly in the mid-50's. our next room arrives tomorrow night. it is here is the forecast animation. 10:00, we are still mostly dry. the north get some rain and then it turned into scattered showers. we will see more rain in the afternoon and moderate rain in the evening. the rainfall amounts will be lower in the south bay and more in the north bay, of two and is there toward santa rosa. about have finished toward san jose. here is the accuweather 7-day forecast. the next system arrives late tomorrow night and into thursday. making day in january 1.

>> chris alvarez is here with the sports report tonight. >> coming up in sports, what has been the key to george kittle's success? home cooking has just been great. there really is no place like chase. i will explain t

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best 13 into home record on the line against charlotte. andrew wiggins has been cleared to play. bad especially on a christmas day win. actually kind of shocking. >> and i think i have ever seen anything like this. that we are just not solid enough to win on the road. you have to be really solid defensively.

>> after breaking clyde drexler's record for most points in team history yesterday. becoming the portland trail blazers all-time leading scorer. amazing accomplishment. it has been an honor and a pleasure to play against you. i am h keep going. click the nba is a true brotherhood. happy birthday, brock purdy. the 49ers court about turning just when he three today. for the third straight week, he has been nominated for the rookie of the week award.

george kittle has been on lock since purdy has entered as quarterback. kindle has testing gives. he has a career-high eight touchdowns and counting. quickly make my job easy. he wins. the man-to-man matchups. his speed and everything. if you just give the do the ball, he will take off. george is extremely slow so. where than people think. if i get the ball to george, it will be explosive. lineman announcing his retirement on twitter today. he tweeted a page of him on sunday. basically said that was his first nfl game and his last home game.

watt. onto the back of the 49ers who played in las vegas and when the schedule came out for football in the spring, you can see the niners admitted played here in new year's eve. is there not anything to do in las vegas? hotel prices already crazy there. expect to see a lot of red. >> that would be fun. >> coming up on abc 7 at catch a jeopardy, followed by back-to-back episodes of the rookie. stay on abc 7 news at 11:00.

♪♪ from the alex trebek stage at sony pictures studios, this is "jeopardy!" [cheers and applause] please welcome today's contestants-- a math and computer science teacher from lincoln, nebraska... a writer from san diego, california... and our returning champion-- a scenic artist from toronto, ontario, canada... whose 8-day cash winnings total... [applause] and now here is the host of "jeopardy!"--ken jennings! thank you, johnny gilbert. welcome to "jeopardy!" i can only imagine how the holidays have been

for our 8-day champion, ray lalonde. as one of seven siblings, he certainly has to be getting more attention than usual at family gatherings, and with over $200,000 in winnings, perhaps their expectations of gifts have gone up as well. [mouths words] but despite those impressive stats, ray's had to fight for his last few wins, always coming up with the correct final jeopardy! response just when he needed it. today his new challengers are maggie and scott. welcome and good luck. here are the categories in the jeopardy! round. let's get to them. we start with... then... it's a... we have... and finally... what do you think, ray? where do we start? historical figures on film for $600, please. scott. who is colonel tom parker? that's right. let's take $800, historical figures.