♪ good time down can't keep can't keep a good time ♪ ♪ can't keep can't keep a good time can't keep ♪ ♪ can't keep a good time down can't keep ♪ ♪ can't keep a good time down can't keep ♪ ♪ can't keep a good time can't keep can't keep a ♪ ♪ good time down can't keep can't keep a good time ♪ ♪ can't keep can't keep a good time can't keep ♪ ♪ can't keep a good time down ♪ [ cheers and applause ] tonight, horrors in israel. >> it is pearl harbor and 9/11 and the holocaust. this was not war. this was terror. >> a searing look at the death and destruction. >> they're still taking out bodies. they haven't even finished

counting everyone. >> juju: 14 americans confirmed dead in the attacks, 20 among the missing. what the white house says tonight about america's alliance with israel. while the israeli military launches air strike after air strike in retaliation and cuts off water and electricity to gaza. the death toll quickly rising on both sides of the border. those back home holding out hope for the missing. >> we are every person's nightmare. >> juju: one couple's heart-wrenching story. her boyfriend saving five others during an attack at a party, now missing himself. >> you look into the sky, you're praying, god, please save him. >> juju: plus the stories of survival. >> we were raving at 6:25. at 7:30, we were running from bullets, for our lives. like going to coachella and a group of terrorists just coming to shoot everyone. >> juju: this special edition of "nightline"," israel at war," will be right back roc. get fast relief with tums+ heartburn + sleep support.

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left h been seeing all day. personnel carriers, humvees roaring down roads. the sight here was a ferocious gunfight. there were apparently hamas infiltrators on the other side of that berm over there, and over there as well. a tank rolled down the street. a major street in israel. which gives you the sense that israel has still not fully secured this area around gaza. just beyond that checkpoint, a few miles down that road is where the idf took us to the kibb kibbutz. the scenes horrific, the smells so bad we saw soldiers using ear plugs in their nose to block the stench. the horrors we saw and they saw were indescribable. inside a massacre. the brutality hamas unleashed on israeli villages around gaza. there are military chiefs, tanks everywhere.

we understand there were dozens and dozens killed here. there may still be bodies out in this town right now. the military only now able to see the full extent of the horror that unfolded in this leafy kibbutz, home to so many young families. >> you see the babies, the mothers, the fathers in their bedrooms, in their protection rooms. and how the terrorists killed them, it's not a war. it's a massacre. >> reporter: it was early saturday when hamas terrorists burst through the gates. right there, i don't know if you can see, there's that breach in the fence. that's where they came in, driving motorcycles like this. they took this entire side of the kibbutz by surprise there. today we're with the soldiers as they go door to door, bringing out the murdered. >> it's the incredibly grim task that these soldiers have, of wrapping up a body right in that room. zipping up the body bag, then we hear soldiers praying. the victim carefully eased

through the window. so you don't even know how many people have been killed here? >> no. i can't imagine. more than 100. >> more than 100 in this village right here? >> yes. in every apartment. >> literally around us in the rooms, dead bodies, there are bodies? >> and you don't see. they burn. >> they turn the apartments? >> then they shoot the baby. they cut the head. >> reporter: they describe unimaginable horror here. today, president biden addressed it before the american people. >> it's abhorrent. the brutality of hamas, bloodthirstiness brings to mind the worst, the worst rampages of isis. parents butchered, using their bodies to try to protect their children. stomach-churning reports of babies being killed. entire families slain. >> reporter: as israel retaliates with missiles raining down on gaza, the president making america's position

crystal clear. >> israel has the right to respond, indeed, has a duty to respond. to these vicious attacks. let there be no doubt, the united states has israel's back. >> reporter: but here this small kibbutz seems frozen in that hellish moment. every single house in this area has been obliterated by fire or gunfire. the bodies of mel militants still here on the ground. you can smell the smell of death. everything is charred. where it's not, there are bullet holes in people's apartments here. everywhere you look, the bodies of militants. the further we went, the deeper the depravity. a child's bed drenched in blood. >> this is the youth area of the kibbutz. they breached and they came in and slaughtered, you're seeing the slaughter here. very important to see. they came in and killed civilians. >> reporter: when you're saying slaughter? >> slitting throats. taking off heads.

grenades. >> reporter: in addition to the dead here, there are the missing. people kidnapped from their homes now among the more than 150 hostages taken into gaza. >> our thanks to matt for that report. as israel prepares for a prolonged battle, all eyes or the plight of those dozens of hostages matt mentioned still in harm's way. for their loved ones, waiting for news is a living nightmare. >> it is pearl harbor and 9/11 and the holocaust. this was not war, this was terror. >> juju: terror unfolding at the doorstep of abby owens' family who live in a border tun near gaza. >> houses burned, people slaughtered. a kibbutz of 400 roughly, 200 were killed. >> juju: you say that with very little emotion. but i'm sure you're feeling it. >> i have a 12-year-old son in the other room. if i think about it too deeply, i won't be able to talk about it. >> juju: abby's american.

she emigrated to israel six years ago, now describing how hundreds of hamas terrorists stormed across the border.ot woy were taken hostage from her home. among at least 150 israelis reportedly kidnapped by hamas. one of them her 80-year-old cousin carmela. three others under 17. >> as israelis, we have lived through war, we know what it means to take rockets and go to bomb shelters. we don't know what it means for terrorists to enter the country, to kill people, to rape, to slaughter, to bring them back as hostages. it is inhumane. >> reporter: her 12-year-old cousin, erez calderon, seen here being taken by hamas militants, his whereabouts still unknown. >> he is like all 12-year-olds. he is riding bikes, and he's playing video games, and he has friends, and he has a country who want to see him safely returned along with his sibling and cousin and grandmother and father.

>> reporter: as the conflict enters its fifth day, the violence is spreading across israel's border with gaza. in a speech earlier today, president biden denouncing the assault on israel. >> the bloody hands of the terrorist organization hamas, a group whose stated purpose for being is to kill jews. this was an act of sheer evil. more than 1,000 civilians slaughtered. >> reporter: the white house sharing the somber news that more than a dozen americans have been kill the. at least 20 are still missing. >> biggest challenge is not knowing where they are. if they're underground, different parts of a building. israel has a real problem in just finding where they might be, much less getting in and getting them out. >> reporter: hamas continues to launch mass rocket attacks into israel. today targeting the israeli city of ashkelon. the iron dome defense system intercepting rockets. israel launched retaliatory air

strikes on gaza city, cutting off its food, fuel, water, electricity supply, closing all borders. before striking, israeli authorities warning palestinian civilians to evacuate certain areas and take shelter. >> it feels like -- i don't know -- the world is ending for a few minutes here and there. there are no shelters in gaza. there are no places that are guaranteed to be safe. >> reporter: the israeli defense forces saying they've struck hundreds of targets there belonging to terrorist organizations. more than 900 palestinians have been killed, according to the gaza health ministry. >> obviously there's a lot of emotion on the israeli side. right now the intent is to go in and take out as much of hamas as possible. >> reporter: israelis are now answering a call to action. at least 360,000 reservists have been mobilized. many to the gaza border, signalling a ground invasion could be on the table.

>> urban fighting is very, very bloody. very difficult, very time consuming. netanyahu has to make this decision, does he go in and look to occupy land, occupy gaza? go in and just try to flush out hamas? these are very, very big questions that the israeli government is going to have to decide. >> reporter: two parents from chicago, rachel and jonathan, who moved to jerusalem, are trying to find their son, hirsch goldberg polan, just turned 23, celebrating his birthday at the music festival. they spoke to david muir. >> there were two messages in a row at 8:11. "i love you." the second one said, "i'm sorry." i immediately knew something terrible had happened. that's the last time we heard from him. >> reporter: his parents have pieced together his last known moments through friends and strangers and found this image of young people crowded into a

shelter. >> this is the bomb shelter. you see it's like this tiny opening. and there are like 30 people in this cement shelter. this is hirsch. >> this is the last known image of hirsch? >> correct. correct. >> reporter: they've been told grenades were being thrown into that shelter. their son's arm badly mangled before witnesses say he was put onto a pickup truck by milit militants. >> we no know he's critically wounded. so it's dire. and i really hope that he's getting the medical attention he needs to stay alive. >> it's an impossible question. how have you even gotten through it this far? >> i mean -- person's nightmare. that's who we are. >> if you could message to

hirsch right now, what would you say to him? >> come home where you belong to your family. stay strong. be a fighter. take care of yourself. don't give up. >> reporter: but out of death and destruction, there are stories of survival. gal went to that same music festival near the gaza border. >> it was magical, a huge festival, amazing music. people were happy. the end of the holiday. everything together. it was just perfect. >> reporter: but that magic was cut short by horror. this video captured on gal's phone showing rockets in the backdrop of the festival. gal and his friends were trying to escape in a car. then they started to hear gunfire. >> we decided in the car we're going to get killed, massacred. we ran. you hear the bullets coming around you. sometimes it's from there, sometimes from there. >> reporter: that panic, he says, will forever be burped

into his memory. >> we were raving at 6:25. at 7:30, we were running from bullets for our lives. like going into coachella and a group of terrorists just come and shoot everyone. it's unspeakable. >> reporter: at least 260 bodies were found at the festival with many still missing. among them the friends of 29-year-old eliav kline. while he survived, some he went to the festival with were not as lucky. >> i don't know what happened to him. and i have more, two friends -- found shoots in the car -- >> friends shot dead in their cars? >> yeah. >> did you see people get shot? >> no. but i heard boom, boom, boom, boom, boom. like, a lot of shots. >> reporter: eliav got out but he's been reliving the horror the past few days, mourning his friends. you started at the concert with 20 friends. how many are missing? how many are dead?

>> two dead. and three missing. >> what does the world need to know right now? >> we need to show the world the criminals. it's not us. they are the criminals. we don't want problems, we just want to live normal life. >> reporter: for abby, the wait for information about her missing family weighs heavily. what would you say to the people holding your family members? >> i would ask them to think of the people that they have and they're holding captive as humans first. not as some sort of prize in a war. and that this isn't a way to solve anything. >> what does the u.s. need to do, if anything? >> we want people to use their voice against terror and ask for innocent civilians to be returned home safely. >> juju: when we come back, holding out hope to see their loved ones again. you know that feeling of having to rewash dishes

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like so many israelis, the weekend began for one young couple with holiday celebrations. but their easy-going love story suddenly took a tragic turn. ♪ >> juju: jessica and ben have celebrated life's blessings as a couple for nearly six years. >> he's brave. he's amazing. he has the biggest heart you will ever meet in a person.

>> juju: jessica fell in love with his charm and his courage, but his bravery may be the reason ben is one of the many israeli citizens now missing. among those whose everyday lives turned hellish in the blink of an eye. >> he always said, whatever needs to happen will happen. if i need to save those people, that's what i need to this is ben. >> juju: ben spent friday night at a friend's party. air raids broke out across israel. jessica says ben called to say he was okay, then sprang into action, rushing to bring as many people as he could to safety. >> everyone who knows him wasn't even shocked when he went back to the party. >> juju: if you had known how bad it was, i suspect you would have told him, don't be a hero? >> i told him, don't be a hero. he called me. jessica, i saved five people. so i was happy for him. i said, yes, that's good, well done. but please save yourself. please come back.

in my worst nightmares, i didn't think something like that could happen. i'm not eating. i can't sleep. >> juju: how many calls, how many updates did you get? >> we talked every six, ten, 15 minutes, 12 minutes. i was calling, "are you okay?" "yes." "what's going on, where are you?" we were on the phone the whole time. >> juju: what did you hear? >> suddenly i heard screaming. i heard people shouting at him, "drive, drive, drive, come on, go, go!" i wasn't there, but from the conversation, i can understand what happened. somebody was coming after them. and that was the last phone call. >> reporter: ben and jessica are no strangers to violence and war. >> he was growing up through those horrors and things. he would never be afraid every time there was bombs and rockets and things. i was shaking and crying and screaming, and he was so relaxed. >> juju: what has been the hardest part for you? >> this is torture. the loneliness.

from a place that we're 24/7 together, living together, to a place that i need to photo. this is our photo. you can't sleep, you can't do anything. you're looking to the sky praying, god, please save him. he deserved that. he saved so many people. >> juju: praying for his safety and praying for peace. >> the world need to know, we are in danger. innocent people like ben. we don't hate anybody. we're not looking for hate. i don't hate the other side. i'm not looking to hate anybody. >> juju: among those worries, ben's arab israeli workers. >> they're calling me, saying where is he? they love him. this 31-year-old man went to a party and never came back. and he didn't do anything. we don't want to fight. we want to live in peace. >> juju: "nightline" continues

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♪ >> juju: of course, we'll have much more on the war in israel with complete coverage overnight and on "good morning america." that's "nightline" for this evening. thanks for staying up with us. we'll see you right back here same time tomorrow. good night, america.