- [female vo] restaurants are our family. the cornerstone of our communities. and our family needs help. to help them through. because if we don't treat restaurants like family today.. they might not be around to treat us like family tomorrow. grubhub. narrator: when you see this symbol you know you're watching together, we can help save the restaurants we love. television that is educational and informational. so we can still answer your calls. and we are monitoring our system 24/7 the more you know on nbc. to ensure that we have a fast reliable network, dylan: hi, everybody, i'm dylan dreyer, and this is "earth keep the customers connected, and making sure people are staying safe. odyssey". good morning. on today's episode, we head to vancouver island, where one fish it is saturday, april 11th. and we're still on the road. solving critical issues as they arise. we are taking a live look is vital to the survival of all living things. outside in downtown san jose. some cloudy skies there, but we go to xfinity.com/prepare. we'll meet the giants on both land and in the water and know that the sunshine with us. thank you. discover how they are all connected. plus, we'll explore just off vancouver's shore and quickly i'm keira klapper. find out who is the chief of this reef.

>> hey, good morning. welcome back on this saturday, april 11th. and you're right. [music] we're seeing some clod cover out a live look outside over wall there. we have a couple low clouds. net creek. cloudy skies, but we do have if you are in southern california, you probably saw sunshine ahead. they got some rain. we will be along in just a well, that low pressure system couple minutes with your micro that was churning just to our south is kind of going to climate forecast. well, burning man is finally trick its way out and canceled for the first time in its leaving us that cloud cover. its 34 year run. the world famous festival not but here locally, we will see plenty of sunshine. immune to our health crisis. temperatures are mild as you >> i am here to tell you that we look out the window. a look in san jose, 53 degrees will not be collaborating on and current wind speed not a black rock city in the desert. factor. very light. and showcasing those clouds as it is in the multiverse. well. 53 degrees. >> burning man will now be an now here is a little preview as we head in towards the online festival. afternoon. this is going to set us up ford. you can join in the multiverse as you just heard. people who already bought we have some rain that we tickets to the experience in the enjoyed during the see an nevada desert can get a refund, but organizers are encouraging increase in temperatures folks to donate their ticket to comfortably into the 70s look at that. support the at stanford hospit. how long is this going to stay around? i'll have an answer to that coming up in about 15 minutes

here. >> all right. we look forward to seeing you in 15. thanks. they brought 36 meals from a with that beautiful weather mexican restaurant and then she just talked about that's dropped them off. expected for this holiday the scouts say they want to thank not just doctors and weekend, bay area leaders urge nurses but also the janitorial it is more important than ever to stay sheltered at home and staff and the security guards. not lose progress in the fight >> i think they're heroes. against the coronavirus. at ocean beach in san francisco, plenty of signs reminding people >> reporter: why? >> because they're working. of the ongoing shelter at home they're away from home and order and reminding people to they -- it's just difficult stay six feet away from one another. same goes for delores park. during the san francisco mayor's times. >> they used money they raised weekly briefing, mayor reminded selling popcorn. it was supposed to go to their summer trip. residents ralarge groups are stl last weekend they did the same thing for the police department. we could use some more folks prohibited. >> we recognize that it will be very difficult for people of like that in this world right faith to not go to church, but now. we are honoring front line we have got to be clear with workers who show up every day to help us get through this first everyone. social distancing is the only time. grocery store employees, vaccine we have to fight this custodians, delivery drivers and deadly virus. other essential workers. >> easter sunday services will be made available online at many these respiratory therapists are bay area churches.

the experts who operate both mayors are encouraging ventilators and monitor families to come up with new easter traditions at least for patients, breathing and circulation. this year. another group of respirator social distancing is absolutely critical. therapists dealing with so many word wide we have reached a grim milestone. covid-19 patients, but you still the covid-19 death toll has see smiling under those masks. topped 100,000 according to and here are the blue angels as they're called. johns hopkins university. this group of nurses are in the italy has seen more deaths than any other country at nearly middle of it all making sure patients are well taken care of. 19,000. if you have a photo of someone here in the bay area, there are more than 4,600 reported you'd like to honor, go to our cases, 129 people have died. social media pages, post your santa clara county continues to picture and tag us and put the see the most cases with nearly 1,500 people infected. santa clara center is under #hailingourheroes. we are still doing our part. we are practicing social distancing. investigation accused of keeping now we will send it over for our quiet about an alleged coronavirus outbreak. the l.a. times is saying a home weather center and the micro climate forecast on this whistleblower complained to the holiday weekend. county that there were several cases of coronavirus among the hey. nursing staff and management did >> yeah. we have a little bit of a set-up

not disclose it to other going on. the viewers have done a great job of helping me out with the employees. six women connected to the set-up as well so shout-out to medical surgical unit developed you at home. i want to show you this symptoms. four of them reportedly tested beautiful shot of heys valley in positive and one died. san francisco. 53 degrees. the woman who died passed away you can still see the beautiful in mid-march after a girls' trip light from the buildings below. here it is. beautiful view there. to las vegas is hospital right now 53 degrees. and check out satellite radar. colleagues. a spokesman released a statement so we do have a little bit of saying in part, quote, we that low cloud cover hanging dispute the allegations low. but just to our south you can presented. we take these concerns and all such matters seriously, and the see how we have that upper low concerns will be thoroughly twisting and churning. investigated and any appropriate now it is going to make its way actions taken. out and l.a. is going to also our first responders are so expect some more dry weather. current temperatures right now, in desperate need of personal protective equipment, and the san jose 53. bay area is jumping in to help. hayward 52. san francisco 53. young, old, rich, peir personalp let's check out how the rest of the nation is doing. health care workers safe during miami a warm 82. this pandemic. meanwhile, in texas and dallas we're talking 62 degrees. we're going to get a little warmer than 62. we will climb into the 70s. on the front line helping patients battling coronavirus. here you go. now they have found a way to your daytime highs for today. 70 degrees in san jose. help save their parents' live by

65 in oakland. collaborating with other groups 70 for livermore. by making face shields for health care workers. >> i know we're quarantining look at how beautiful this is. ourselves, but they're out there risking and they just need your 29 degrees right now in south protection. so mask, gloves, anything that lake tahoe. hey, i want to show you an you have, come help us. update on the sierra snow pack. >> they are a part of a growing number of people who want to help the first responders. we also got sierra snow. so today a ppe donation drive so our numbers are going up. for health care workers is north right now 67% of average. taking place in downtown central 68% of average and for danville. the south we're talking 58% of volunteers are hoping people will bring protective masks and average. that's about 66% in total of our disposable gloves, anything they feel will help keep first state average. remember that the sierra snow pack makes up for one-third of our water supply here locally in responders safe. san francisco's two california. it is good to see that number come up when we get rain and storm coming through. covid-19 and the homeless. over the next seven days in san one of the largest homeless shelters in the city is it will be 65 degrees. as we have been mentioning, the grappling with a massive coronavirus outbreak. this is on fifth and bryant in weather will be fantastic. you may want to take a breather soma. on wednesday, there were five outside if you can lucky to have positive cases. a backyard.

now there are 70. great day for barbecues, 65 >> unfortunately, we have a degrees. monday, tuesday and wednesday situation that we knew could notice what happens with this temperature trend in san potentially happen in one of our francisco. we still go up into the upper 60s by tuesday and wednesday. con ygre potentially happen in one of our that's all thanks so some high con ygrgate living settings. >> 68 of the cases are people pressure that will keep us warm and dry. staying at the shelter. by tomorrow, it will probably be two are staff workers. warming up into the mid-70s, but the shelter has now turned into look at tuesday and wednesday. a full medical facility to treat potentially hitting that 80 those patients. degree mark for the interior a grim update out of valley. giving up a preview for summer. hayward. two more people at one nursing home have died. 76 degrees by monday. we keep that sunshine all week gateway care has nine deaths long so we're not tracking any related to the rain at least for the next seven 66 staff members and residents day forecast. have tested positive. the facility is under it will be a good weekend ahead. >> it looks gorgeous. quarantine. thanks. and the results are in from if you are looking for something good to watch on tv, freemont's drive through testing if you already maxed out your next flit, your hbo, everything. center which opened last week. we have a new documentary on how the bay area helped launch the 715 people in total bnsted. 348 of those are first surfing culture and still sets the standard today. responders and health care it is part of our emmy award workers. just 37 have confirmed positive.

winning sieries bay area it has been challenging to say the least. we are now finishing our fourth revelatio revelations. week of shelters at home. airs tonight at 10:00 p.m. get cozy on your couch. there is progress, but the watch that. governor says we are not close watch snl. stay tuned. to being done. still ahead, an unlikely just yesterday, governor newsome partnership, apple and google are uniting to help track released new data revealing the virus is spreading at a slower coronavirus. we'll tell you how coming up. pace than anticipated but said we could quickly lose the progress we have made if we don't remain vigilant. >> if we pull back from that effort, you can see numbers that will change radically and quickly. and so i want to just caution everybody. the governor is asking for a few more weeks at least. we should note l.a. county has extended its stay-at-home orders until may 15th. the bay area perhaps might make a similar extension. at 7:07, we have much more ahead on today in the bay. coming up, he had closed his business, but he's still hiring people. how this east bay man is taking a hit for the greater good and

what he's making to try to help all of us. plus, taking the scouts honor to another level. how this bay area troop served up thanks for those on the front lines of this crisis. lately, i've discovered that while keeping safe and staying in, we can still go out! -sort of. so while you're discovering new things to do in the box, we'll be here for you... at the drive-thru, on the mobile app, and with delivery.

welcome back. i's 7:23. iphone and android are major competitors. but when it comes to this pandemic, apple and google are joining forces to stop the spread of coronavirus. more about this rare partnership to track covid-19. >> as the coronavirus spreads across the globe, technology is playing a bigger role in keeping tabs on it. and now even your smartphone may help in the fight. today tech giants apple and google anouned they are teaming up to create smartphone while keeping safe and staying in, technology that will help public

we can still go out! -sort of. health agencies track the virus. the technology will work on both so while you're discovering new things to do in the box, iphones and android devices and we'll be here for you... at the drive-thru, on the mobile app, the agreement takes it a step and with delivery. further. the company plans to roll-out an welcome back on this april alert for people that have been 11th. in the vicinity of someone with saturday morning looks very the virus. >> we will get this rolled out cloudy out there, a gloomy saturday morning as we look over on a wide basis, you need big oakland. but the good news is sunshine is tech and these big companies. on the way for this holiday >> an expert in mobile technology says the rare weekend. tracking a warming trend in agreement between the two companies could go a long way in about five minutes from now. helping stem the virus's spread. of course in this time there is no shortage of stories that >> we just have to make sure in businesses and businesses upon this time of dire need that we businesses are shutting down. contain the transmission. but this one we're about to tell you about is turning its it is a very useful activity. business into a new format. >> even though people have have to opt into the tracing app, it is happening in a whisky there will be concerns over distillery no longer sanitizer. privacy. >> it is what we call in academia, the ethics of data. it's something good. people need to know that they are being tracked and then do it

>> reporter: i always wanted to stack these barrels one high. optionally. >> tracing technology has already been in use in countries a few weeks ago, he knew nothing like south korea. about making hand sanitizer. the governor said california is >> it is almost a social ready to work with google and responsibility. apple. >> already, we have engaged >> reporter: he took on that smonsability when he figured out those companies. i was on the phone just this he could actually help during this covid-19 crisis when he got morning with apple specifically on that tracing technology. the go ahead from the world health organization to make the >> even at a time when social distancing is the norm, it seems solution everyone needs. the coronavirus is uniting he put on hold his whisky people and even companies in the fight against it. distillery and turned it into a hand sanitizer manufacturing nbc bay area news. and if you are still having companying. >> it is also a little bit trouble finding toilet paper, frightening the demand and who the demand is coming from, you gloves and hand sanitizer at the usual stores, this is a place know, major municipalities, you may not have thought to first responders, you know, the look. a restaurant supply warehouse. this is in san jose. post office. >> reporter: and private customers lined up at mdd companies that are still in supply. typically households can't operation. he had to make the switch supply supplies here. but with many restaurants closed during the pandemic, the owner says he's happy to help quickly. >> it wasn't a big task to transition, but we did have to shift focus, get new materials families. >> yesterday, a lot of people in quickly.

>> reporter: they planned to that came in were from facebook produce 60,000 gallons of hand and we got a lot of customers. we're doing our best. sanitizer for local businesses. a lot is being sold at cost. >> and mdd supply is open some of it donated. weekdays. but he says what's important to sales are cash only. now to a little bit of him is his new venture is something good, delivering food creating jobs. to health care workers on the >> what feels the best is being front lines. one east bay pizza restaurant is able to again take care of my team and my essentially work making it happen. the name of the place, pizza family as well as, you know, guys in san ramon. help out some other folks. just yesterday they went to the and we have much more ahead san ramon medical center and on today in the bay. coming up, no black rock city, delivered 380 pizzas to health care workers. no problem. at 7:26, we do have much burning man officially canceled for the first time in 34 years. more ahead on today in the bay. but organizers have a plan for coming up, should we be wearing ticketholders to join in the gloves while at the grocery store or going to the bank, the multiverse. we'll explain. warning from doctors if you do. after a week of rain, we've got the sunshine coming in. and ucsf is sending doctors how much warmer we expect to get to new york city. throughout the bay area and how we'll tell you about it coming up. is the sierra snow pack doing? celebrate easter with pastor i'll have the answer to those ken foreman featuring special questions in just a bit. everyone is working a little differently now.

guests. sunday april 12th at 9:00 a.m. on nbc bay area, brought tocath anything is possible. and our family needs help. right now they're facing a crisis. and they're counting on your takeout and delivery orders to help them through. because if we don't treat restaurants like family today.. they might not be around to treat us like family tomorrow. grubhub. together, we can help save the restaurants we love.

good morning. it is saturday, april 11thant t

over downtown san jose. cloudy skies as we wake up to this holy weekend of passover and easter. thank you so much for starting your weekend with us. there is my girl joining us from home with the micro climate fo way; is that right? >> hey, girl. we definitely will be getting sunshine, so don't let the clouds scare you off. here is a view of soan francisc. it's a little cloudy. i want to show you views throughout the bay area. san francisco right now 51 degrees. here is a look over san jose. 53 degrees in san jose. you can see across the board. that's the low clouds over walnut creek, 53 degrees. now, by the afternoon, we will get a mix of sun and clouds and then we'll get the sunshine that will begin to dominate. and our temperatures are certainly also going to warm up. we're talking mid and upper 60s

and even a couple of 70s in today's forecast. that changed from the rainy workweek we had. 65 in oakland. and it's going to be a beautiful weekend. i'll have a look at your easter forecast and of course how the seven day is looking coming up in 15 minutes again. >> we look forward to that. thanks. with that beautiful weather for this holiday weekend, bay area leaders urged that it is more important than ever for all of us to stay sheltered at home and not lose progress in the fight against coronavirus. at ocean beach in san francisco yesterday, plenty of signs reminding people of the ongoing shelter at home order and reminding people to stay six feet apart from one another. same for delores park. during the mayor's weekly briefing, the mayor reminded residents that large groups are still prohibited. across the bay and oakland a similar message. >> we recognize that it will be very difficult for people of

faith to not go to church. but we have got to be clear wit the only vaccine we have to fight thisy virus. >> well, the good news is that easter sunday services will be made available online at many bay area churches. both mayor breed and shaf are encouraging families to stay home and come up with new easter traditions at least for just this year. well, it is a common site these days, people wearing masks and wearing gloves when they're out in public. but are gloves giving us a false sense of safety? the cdc is recommending everyone wear some kind of face covering, but the agency has not make the same recommendations for gloves. we spoke with an infectious disease doctor who told us gloves aren't a bad idea, but you need to be aware of the surfaces you touch when you are wearing them. >> if you don't maintain social diloves on, for example, i'm

wearing some gloves now and say i touch my iphone or the surface and then i accidental touch my face to my nose, i can transfer that, you know, that bug from my iphone into my nose and mouth. >> doctors say the best thing to do, we've heard this before, wash your hands with soap and water and maintain your social distance. well, our dear state of california is once again sending help to other states, sending ventilators earlier this week and now some doctors and staff from ucsf are heading themselves to new york to help with the surge of coronavirus cases there. governor gavin newsome says the state is able to lend a helping hand because californians are practicing social distancing and flattening our curve. >> we have a good sense of how effective our order has been and how extraordinarily impactful all of you have been

in terms of your practicing physical distancing. >> the governor says everyone needs to continue to be patient to get through this. starting today, the city of oakland will have a new look and a new flow, as in traffic flow. the city is making a dramatic move. it will close down 74 miles of city streets to cars. you are looking at a map showing the proposed roads in purple. it will be called the slow streets program. the idea is to give pedestrians more room so folks can maintained the required six feet of separation and keep everyone safe. >> if there will be people, children in streets and frankly oaklanders haven't driven with the thought that at any moment a child could pop out between two parked cars. and that's how we should drive all the time. >> oakland says it's working with neighbors and community organizations to post signs and barricades along designated slow streets. people who live on those streets

can still drive in and out, but they should slow down. and this morning we have some breaking news out of new york city where the city's public school system, the largest in the country, is announcing its closing until september. mayor bill de blasio just announced that this morning. so back here locally, what is considered an essential business and what is not? this morning there is a bit of confusion over what qualifies and what doesn't. some exceptions to the rule have some business owners and some customers confused. today in the bay's tom jensen explains. >> reporter: a woman making 500 masks was shocked that she couldn't get the orders she made online for material at this joanne fabric store. closed by the santa county sheriffs office because

employees were getting too close to customers when they came to pick up orders. the manager confirmed it. >> my understanding is they were not in compliance with the system, the shelter in place and social distancing. >> reporter: this store has strict protocols in place to make sure there is no contact between customers and workers and they remain open. the manager of this nursery just down the road thought he was doing everything right, too, practicing the same social distancing rules. >> we're operating as curb side pickup only. >> reporter: but he got the word he has to limit his business to delivery only. >> from the district attorney's office saying we were not considered an essential business. we have already had to cut our staff back quite a bit and as far as delivery service, i don't know if that's going to cover the bills that we have. >> reporter: the essential business list does make exceptions for certain

landscapers that provide emergency services like tree trimming and brush clearing, but nurseries that provide plants and materials for cosmetic improvements are not deemed essential. in san jose, tom jensen. at 7:35, still ahead on today in the bay, an ambitious goal to make 60,000 ventilators a month. we'll teal you how a 49er is stepping up and helping. sports is next.

well, we still don't know what the baseball season is going to look like, but we do know this. the league is getting ready for something we have never seen before. here is a life look at the empty oakland coliseum. among the many scenarios, this is according to usa today, games could be played solely in arizona and florida with temporary divisions based on where the training facilities are. that means the as and the giants could be in same division playing their games in arizona with no fans. now to another local athlets

times. 49ers jake thieneman is teaming up with a ventilator project to produce up to 60,000 low cost ventilators each month. >> we're not reinventing the ventilator per se. what they're doing is designing it to be made with parts that are readily available. >> after the fda approval of the prototype, the project hopes to make 1,000 ventilators in the first month and then increase production from there. wow. well, we do have much more ahead on today in the bay. coming up top bay area hospitals accused of putting patients at risk. we investigate the reason some doctors are performing lek trif surgeries that should be postpo postponed. once the clouds clear, you will want to open those blinds because that sun will be shining and the temperatures willan a l forecast coming up after the

break. stay with us. -sort of. so while you're discovering new things to do in the box, we'll be here for you... at the drive-thru, on the mobile app, and with delivery. on the mobile app, eveso we can stillg a answer your calls. now. and we are monitoring our system 24/7 to ensure that we have a fast reliable network, keep the customers connected, and making sure people are staying safe. and we're still on the road. solving critical issues as they arise. ♪

go to xfinity.com/prepare. thank you. whaso let's do the rightver chanthing, today.ow. let's stay at home. let's wash up. let's always keep our distance - please, six feet apart at least. let's look after ourselves, as well as others. it will all be worth it. we can all do our part. so those on the front line can do their part. and when this is over, we will all, continue, to thrive. while keeping safe and staying in, we can still go out! -sort of. we'll be here for you... at the drive-thru, on the mobile app,

you can see the cloud cover. you can see the beach there and you can definitely expect to see some sunshine today so don't worry. i want to show you this beautiful shot because i hope it brings a sense of relaxation. 29 degrees right now in lake tahoe. 66% of state average. and here is a look at satellite radar. this really shows you what's been happening. we have the rain this week. if you have any friends in southern california, l.a., i sure do, you can see that system turning at the bottom there. that made its exit and l.a. is expecting more sunshine. current temperatures right now in the 50s. we're talking 53 degrees in san jose, 52 from palo alto.

we've got a good balance here. about 53 in san jose. look over at new york, 44. dallas 62 in through miami. we're talking 82 degrees. las vegas 51. if you are wondering about you micro climate highs, we will be warming up mid-60s and also some 70s. here you go. 70 degrees for san jose. 67 for hayward. 65 in oakland. 70 degrees in livermore. for the peninsula, 67. in san francisco, 63 for mission. and up to the north bay, 67 for mill valley, 69 and 70 degrees for sonoma. seven day forecast, it is easter tomorrow and even though we are going to have fantastic weather, a quick reminder to still practice social distancing. we want to keep the places clear of public gatherings, but if you have a lovely backyard, you will

get the sunshine shining into reth for san francisco. 66 on monday and tuesday and then we keep that warm dry weather all week long with some of our hottest days expected for tuesday and wednesday. that could mean it may be time to turn on the ac as we might see even a couple of 80 degree temperatures in through some of those interior valleys like concord. so plenty of sunshine ahead. i'm on cup of coffee number two. what about you? >> i am as well. and number three is on the way. beautiful forecast. thanks. still ahead on today in the bay, the coronavirus pandemic was supposed to put elective surgeries on pause, but we investigate why some doctors are being allowed to perform operations that do not appear to be essential.

welcome back. we are all making sacrifices right now to help stop the spread of the virus. hospitals are as well by postponing elective surgeries. but we found some hospitals not complying. >> reporter: procedures that generally can wait. the patients and staff at unnecessary risk of getting covid-19. doctors and nurses tell us those procedures are still going on and hospitals are turning a blind eye to the danger possibly

to pad their bottom in a classic surgery department, four tell us a surgeon continued to do elective breast reconstruction surgeries. >> we were all, the nurses and skrab techs and staff, were surprised. >> reporter: one agreed to speak with us anomaly. >> we would express to each other concern these cases were happening. >> reporter: the cdc instructed doctors to stand down on surgeries that can wait until after the pandemic to preserve hospital resources and reduce covid-19 risk within hospitals. thbl health issued a public order saying fail to comply caused an imminent threat and created an immediate menace to public health. >> but many of us felt that

there wasn't enough scrutiny to making sure that the cases that were being booked actually were true emergency. >> reporter: staffers became more worried when someone in the operating tested positive for covid. >> this is absolutely the wrong thing to do, to do elective surgeries. >> reporter: we had a look at a list of procedures performed by a plastic surgeon during the pandemic. this is a list we got from a source inside the hospital and had sutter review. if you can give a yes if yes we have to do these right now and no if no these can wait. >> okay. >> breast tissue expander to implant exchange? >> no. >> breast tissue expander insertion? >> no. >> breast with implant removal and breast lift. >> absolutely not. that's an aesthetic procedure.

>> he says not just unnecessary but potentially dangerous. in an average surgery that patient will probably touch in the health care system 40 or 50 within a few hours. >> reporter: a study out of wuhan university in china found out of 138 patients, more than 40% were infected while in the hospital. nearly 30% of those infected were medical staff. >> why would a surgeon continue to do these kind of surgeries? and why would a hospital allow it? >> well, you know, there are financial rewards for health systems. >> so you are saying it is about money. analysis of more than o million medicare cases shows hospitals earned on average $700 more on each patient for an elective procedure than those admitted through the emergency department. postponing elective surgeries could cost hospitals billions of dollars. >> the health systems or the surgeons that continue to choose

to operate are probably trying to mitigate the fiscal impact. so that's irresponsible and in my humble opinion unethical. >> we reached out to other hospitals and both kizer and uc davis freely admitted they are doing elective surgeries but said they are following cdc guidelines and only doing procedures that are time sensitive. their hospitals are rescheduling surgeries that can be postponed. they are moving forward with elective surgeries that they decide are urgent. now, the decision on whether a surgery is urgent or not is made by doctors and patients and then reviewed by an independent contractor who is also a physician. with the investigative unit, nbc bay area news. we have much more ahead on today in the bay coming up. they have insurance they thought would cover them during the pandemic, but that is not the case. i'm chris gamora. nbc bay area responds next. we're all doing our part by staying at home.

that could mean an increase in energy bills. you can save by setting your heat to 68 or lower... unplugging and turning off devices when not in use... or just letting the sun light your home. stay well and keep it golden.

- [female vo] restaurants are facing a crisis. and they're counting on your takeout and delivery orders to make it through. grubhub. together we can help save the restaurants we love.

welcome back on this saturday morning. on an ordinary weekend you may be running out the door to grab breakfast. some business owners tell us they bought insurance to cover their losses at a time like this, but they're finding the insurance companying won't pay them. so they're turning to consumer investigators chris and his responds team for help. >> small stores and restaurants often carry business interruption insurance. it is supposed to be a lifeline to cover expenses like rent and payroll when operations are interrupted. but the owners of luke's tap room say their claim that has been denied. >> i was very unhappy about it, but i wasn't surprised. we have made, you know, a few claims over the years and in general we get denied. so it is a shame that, you know, that they're not there for us right now. >> we reached out to travelers which owns their insurance company.

they wouldn't comment. their policy says virus or bacteria will not be covered. but business owners argue the health order is the real cause, including the french laundry in napa. keller is shuing. >> i decided to file national litigation around the country to determine what the truth was. because i knew the insurance companies weren't telling the truth. >> we recently told you how some travel insurance companies are granting exceptions to their pandemic clauses. why not business insurance? they told us paying virus claims will destabilize the entire insurance industry, which includes homeowners and car insurance. it is worth noting, though, they reported a surplus of $800

billion at the end of 2019. what should you do to avoid surprises? consider hiring an attorney. yes, an hour of their time the going to cost you, but their perspective might save you more in the long line. we're taking all sorts of vie ris-related questions. going to the main menu and choose responds or you can call us at 888-996-tips. public art in san francisco is turning into a public service announcement of sorts. anonymous street artist finch painted dozens of these honey bears around the city. there is the love bear. there is a giants bear just to name a they are all wearing surgical masks as you can see, even a soap bear with the message wash your paws. >> in general they are intended to be symbols of positivity, symbols of exclusiveness. and so, you know, they're all now -- all the bears in the public are wearing masks because they're here to care for you as

well. >> most of the bears are painted on the plywood of boarded up businesses. finch hopes it helps make the empty neighborhoods feel a little less, in his words, depressing. it certainly will help there. and now to something good. a family-run business in the tri-valley is doing something good to help local kids in the area. a popular mexican food restaurant and even though it's taking a hit right now, the owners are helping struggling families in livermore. look at that. the restaurant made 50 boxed lunches every day this week, which also happened to be spring break for students. the restaurant then donated the lunches toamilies of local school kids. now. i mean, there is so much bad news right now, but we have been so privileged to be able to bring these stories as good news happening in this time. and speaking of good news, our nbc bay area mascot is joining

me right now. >> he woke up. look, this is his half woken, half asleep look. he helped me build my graphics this morning and then he just kind of wrapped throughout. right? i did wipe his paws. i was wearing in my ear somebody had a sign, wipe your paws. i do do that. >> you can never be too clean in this day and age right now. well, we want to thank you all so much for making us a part of your morning. we also want to remind you about your emmy award winning series bay area revelations, new stories about riding the waves. how the bay area launched the surfing culture. it airs tonight at 10:00 p.m. more local news tonight and all day on nbc bay area.com. we will see you back here tomorrow morning. we hope you have a great sunny

saturday. .