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today, friday september 6th, 2024, facing a judge, a father and son appear in court, both charged in the deadly school shooting in georgia. the new details we're learning about their case and what the charges could mean for other parents. higher and lower. the latest employment report is out and shows the job market is slowing down. we'll break down the new numbers. fair skies? the government is now investigating how airlines freak flyer programs really work. what you need to know before you try and redeem your points. and the full picture. instead of just calling 911, soon you'll be able to video with 911. i got an exclusive look inside one dispatch center where the technology is already saving lives. >> a fascinating report to see. >> yeah. i learned a lot. so that's coming up later. >> stick with us. we're going to start this hour in the state of georgia. the alleged shooter at apalachee high school and his father went before a judge today as they

both face a number of serious charges, including murder. >> the 14-year-old suspect and his 54-year-old father made separate court appearances this morning. two law enforcement sources familiar with the investigation tell nbc news the father, colin gray, gifted his son an ar-style rifle after the fbi interviewed them last year over online threats about a school shooting. investigators say the same type of weapon was used in wednesday's mass shooting. a memorial is growing outside the high school now for the four victims. they are 14-year-old students christian angulo and mason schermerhorn and math teachers cristina irimie and richard aspinwall, also a football coach, known as coach a. >> he was credited with protecting his students in the final moments. the autopsies for all four victims are complete and the bodies have been released back to the families. so let's bring in nbc news correspondent marissa parra in winder, georgia, and legal analyst danny cevallos with us in studio.

we just got the audio of law enforcement interviewing the suspect and his father last year in connection with reported online threats to carry out a school shooting. what more have we learned? >> reporter: well, in roughly eight minutes of audio, what we can hear is the fbi asking the father colin gray if he was aware of any threats that were being made by his son online. i want to take you to a small part of what we heard. >> i don't know anything about him saying [ bleep ] like that. i'll be mad as hell if he did and all the guns will go away and they won't be accessible to him. you know, i'm trying to be -- i'm trying to teach him about firearms and safety, and how to do it all. >> reporter: and remember this was last may. and law enforcement sources familiar tell nbc news that it was later, after this interview was done, that colin gray then

gifted his son an ar-style rifle and this is undoubtedly a very large part and why we saw the charges we did, significant ones that i know danny is going to explain and elaborate on in a moment. this father is facing 14 charges including two counts of second degree murder and, of course, his 14-year-old son colt gray being tried as an adult charged with four counts of felony murder. >> you were in the courtroom for the proceedings for father and son. what did you see and hear in there? >> reporter: i will tell you a couple of things, it was brief because they were preliminary initial appearances here. no bond was requested in either case. this is separate. both of them came out and were escorted, they were shackled, 14-year-old colt gray did not show a lot of emotion. we only heard from him once. he addressed the judge in a soft spoken voice. the judge wanted to clarify that

even though he's being tried as an adult, the judge wanted to clarify he won't face the death penalty because he is still a minor. then we saw the father, colin gray, he was more emotional. we saw him rocking back and forth, very quickly as his appearance continued. you'll see that in just a moment. but i do want to point out that aside from what we saw from the father, we also saw emotions high in the courtroom, that first row we saw people with sunglasses, hugging each other, comforting each other, very emotional, wiping away tears and we understand that there were family members present. you guys, tonight we understand there is a vigil that is going to be held for the community as this memorial behind me outside of this school continues to grow. >> let's bring you in and talk about the aforementioned charges against the father. they include second degree murder, they came quickly and notably the father did not pull the trigger in this situation. so, what should we understand

about the counts he's facing? >> murder is not always intentional murder. it can be unintentional and it is usually premised on a finding of what is called recklessness. recklessness is basically being aware and conscious of an unjustifiable risk and doing nothing or reacting inadequately to that risk. that's the theory of liability here. it is that it is second degree murder premised on cruelty to children, that statute requires harm to a child as a result of recklessness. so the state just needs to prove that the father was reckless, that led to child cruelty, which, of course, led to a death. two counts, one for each child killed in the massacre. and it really isn't any special statute, it is the traditional understanding of reckless style murder that somebody simply disregarded a known risk. >> you think about the charges against the parents of the shooter in michigan and that shooting, not too long ago. and i wonder if this is

changing. this happened very quickly. are we seeing a shift in what prosecutors are willing to do? >> we are at a critical moment in american history, because for all of american history, for hundreds of years, we have not held parents criminally responsible for the crimes of their children. if they participate in the crime, sure. but not in this context, where it is presumed that they didn't want the criminal outcome to happen. it appears that in just the span of a year, almost overnight, in legal terms, that view in america is changing. and while the crumbley conviction in the last year isn't itself precedential from a judicial standpoint, we're saying school shootings are so bad, we're going to break our tradition. >> danny cevallos, marissa parra, thank you so much. we're following breaking news in former president trump's hush money case. >> a judge ruled in favor of his

request to delay the sentence ing in that case until after the november election. rehema ellis has the latest from outside a new york city courthouse. what did the judge say about this decision and how is mr. trump's team responding? >> reporter: he said in this particular decision that he would delay a decision on the trump request until november 25th. it is well after the november election. it also seems that the judge wanted to make certain that he avoided any appearance that he was interfering in the election and mindful again that an election is coming up. we got a full screen of part of what the judge had to say here. he said, the public's confidence in the integrity of our judicial system demands a sentencing hearing that is entirely focused on the verdict of the jury and the weighing of aggravating and mitigating factors, free from distraction or distortion. it seems as our colleague lisa rubin had pointed out that he does not want to be the jim

comey, the former fbi director, he doesn't want to be the jim comey in the 2024 election. as to how the trump team responded, we have a statement from a spokesman for the trump team and it said, there should be no sentencing in the manhattan d.a.'s election interference witch-hunt, he called it, as mandated by the united states supreme court, this case along with all of the others, harris/biden hoaxes should be dismissed. so, the opportunity for the trump team to talk about this is something that he took an opportunity to do with the statement from a spokesperson. guys? >> and rehema, separately, mr. trump appeared in court today for another case. this is related to the sex abuse case brought by a writer e. jean carroll. what happened there? >> reporter: and in that case, he was asking for the judge to throw out, this is a panel of three appellate judges here in the u.s. district court. a civil case. and he's asking them to either throw out the case or reduce the

verdict in that the awarding of judgment of $5 million in this particular case. they argue that the evidence about the "access hollywood" tape, about two other women who alleged that they had been assaulted by donald trump, one on an airplane, one at mar-a-lago, that none of that should be presented. the defense on the other hand pointed out that there was 11 days or witnesses were called, the trump team called none of them. >> rehema ellis, appreciate it, thank you so much. time now for today's cnbc money minute. employers added fewer jobs than expected in august. >> and we got the breakfast collaboration you never knew you needed. seema mody joins us now. >> we are watching the stock market very closely. stocks are down significantly on this friday as investors sort of digest that weaker than expected jobs report, raising questions as to what we can expect that next policy meeting. we saw nonfarm payrolls grow by

142,000, 161,000 was expected. unemployment rate did edge down to 4.2%, so that was in line, according to the labor department, the biggest growth was leisure and hospitality, plus healthcare and social assistance. construction along with businesses and professional services also saw gains, but manufacturing and jobs in the information sector were down in equal measure. oracle founder larry ellison's backing of his son's bid to take over paramount has long been known, but a cording to a regulatory filing once the deal closes, the elder ellison will be the majority shareholder of the company. owning 77% of the voting interest currently owned by shari redstone and putting him atop of the organizational chart of a new media giant. the makers of cinnamon toast crunch teaming to launch the product we never knew we needed. cinnamon toast bacon.

it is a hand-rubbed on to the slabs of hormel's thick cut bacon to guarantee the most cinnamony flavor possible. this sounds really good. >> that's what -- i was, like, i don't know. i don't eat bacon and that's got me reconsidering. >> i'm not sure. i would try it. i would try it. >> who doesn't like a little fried pork with their cereal. >> exactly. seema mody, thank you. >> thank you. coming up, talk about a traffic jam. the helicopter landing that shut down a busy freeway in los angeles. an american citizen has been shot and killed in the occupied west bank. what we know about her death during a protest. you're watch you're watch whinen my doctor gave me breztri for my copd things changed for me. breztri gave me better breathing, symptom improvement, and reduced flare-ups. breztri won't replace a rescue inhaler for sudden breathing problems. it is not for asthma. tell your doctor if you have a heart condition or high blood pressure before taking it. don't take breztri more than prescribed. breztri may increase your risk of thrush,

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new technology is changing the way 911 call centers respond to emergencies. for so long, 911 calls have been audio only. but now there is a new way for callers on cell phones to share video directly with dispatchers. i traveled to an emergency center in pennsylvania to get a closer look. at delaware county emergency services outside philadelphia, dispatchers can hear and see what's on the other end of a 911 call from a house fire. >> see it, yeah, behind that. >> reporter: to a car stuck in a creek. >> i see it. >> reporter: to a runaway thief. >> is that the tahoe sitting on the corner? >> yes. >> reporter: live video is

changing the way dispatchers respond to an emergency. >> that has to be a game changer. >> it is. it makes all the difference in the world. >> reporter: raquel has been a 911 call taker since 1994. >> when somebody on a land line called us, it would show us their phone number and who paid the bill. now i have all this technology. >> reporter: today, raquel can get up to 60 calls during her 12-hour shift, mainly from cell phones. >> stay on the phone with me. do not hang up. is the baby still seizing? >> reporter: through a platform called prepared, raquel can send callers a link asking them to allow video sharing and more. >> they're going to get a text message that is going to say, it is delaware county 911, tap on this link to open and when it opens it up, i'm not looking at them, i'm looking at what they're looking at on their phone. >> reporter: like the time she helped a woman who was lost in the woods. >> she was scared, by herself in this park and it was dusk.

>> as soon as she opened it up, i could see the skyline in philadelphia. >> reporter: you knew where she was. >> i kind of knew exactly where she was, and i was, like, start walking in this direction. >> reporter: delaware county is one of the nearly 1,000 call centers across the country that have bought prepared. it uses artificial intelligence to transcribe a live call, make notes. you didn't write that. >> no. >> reporter: the a.i. wrote -- and it translates if someone is speaking another language. i can imagine 10, 20 years ago. >> they would hang up on me. they would get so frustrated, they would hang up on me. >> reporter: the ceo started the company five years ago with two of his classmates at yale. >> we created prepared because 80%, 90% of 911 calls were coming from mobile devices in our pockets, but when people

called 911, the system assumed those calls were still land lines. that only audio was available to help better understand what that person was going through. >> reporter: video can change everything. chime recounts a caller reporting domestic violence who turned on her camera. >> she says you're on stream with live, with 911, the guy runs away, as if somebody was there before responders. >> reporter: her holding the phone and saying i'm on with 911 video. and sharing video is about to get easier for iphone users, anyone with the newest apple operating system who calls 911 in an area that has prepared will be able to click and share pictures of live video instantaneously without having to receive a link. you're going to demonstrate what a 911 call would look like on an iphone right now. >> i'll call 911. >> delaware county 911, where is your emergency? >> hi, we're calling from the 911 center. >> okay, i see that. i see device live video. i went ahead and hit it.

>> live stream pops up, notification. >> reporter: and you push the button. >> hit share. and then i'll have live stream. >> perfect, i can see everything that you see. >> reporter: a recent survey found 82% of call centers nationwide are understaffed, leading to widespread burnout. >> it is overwhelming to know that you have such a responsibility to everyone in our county. >> reporter: people with iphones can click and instantly have video to you. what will that mean? >> that's going to be so much faster. it is only seconds, but for seconds for someone in my field, it is life changing. it means everything. >> on monday, apple is expected to officially announce the launch date for its new phones and operating system called ios 18. tech insiders say based on previous years, the release will likely come out in mid-september. michael says they're hoping to work with other companies like google so that android phones

could get the same speedy way rather than having to send a link to the phone and then you have to click through. >> it is fascinating. we know 911 calls are often used in court cases. could we see that with this? >> a prosecutor could go after the 911 audio, they could subpoena for the 911 video. different places are keeping that video for different lengths of time. but right now prepared keeps it for eternity. it is going to change a little bit when apple is involved. >> a lot more to come, i'm sure. thanks for that report, kate. appreciate it. coming up, how fentanyl crisis is playing a role in the presidential election where families who lost loved ones want to hear from the candidates. you're watching "nbc news daily." daily." also streaming i was stuck. unresolved depression symptoms were in my way. i needed more from my antidepressant. vraylar helped give it a lift. adding vraylar to an antidepressant is clinically proven to help relieve overall depression symptoms

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may have a lower response to the vaccine. the most common side effects are injection site pain, fatigue, muscle pain, headache, and joint pain. arexvy is number one in rsv vaccine shots. rsv? make it arexvy. news daily. i'm candice nguyen. the man who is accused of causing a deadly wrong-way crash in the south bay will face a judge for the first time today. 47 year old rebecca olson and her 14 year old son charlie, died in the crash. the man who's accused of driving into them faces the charge. his arraignment is scheduled for today. now, you might remember the crash on highway 85 from a couple of weeks ago. it happened near the 85 and 87 interchange in san jose. police say the man was driving on the wrong side of the road for a few minutes before he slammed into a tesla. investigators identified the

suspect as 39 year old duncan mcquarrie from florida. he was released from the hospital yesterday and is now in jail. if you're walking in san francisco, you might want to watch your head. another window has fallen from a high rise, and this time from about 40 floors up. so take a look at this. you can see the missing window at the top of the building from the address of 350 mission. that's across the street from the millennium towers. police say they first got a call about glass on the roadway around 830 this morning. officers on the scene say it appeared to be related to construction in the area. this same high rise had windows blown out during some storms last year. so far, no reports of anyone hurt. the heat advisory is coming to an end, and it looks like things will start to cool down a little bit this weekend. here's meteorologist kari hall. happy friday! we are still going to see a wide range in our microclimates and some hot valley temperatures. as the heat advisory continues. that

will expire at 9:00 this evening. so today we're looking at a high of 73 in half moon bay and very hot temperatures for the inland valleys in the upper 90s for concord, as hot as 101 degrees in gilroy today. but we're seeing a lot of 80s and 90s for today, but a big cooldown for us for tomorrow. we're going to see san jose's temperature topping out at 85 degrees and 87. in dublin, vacaville 94 and 85 in santa rosa. and we continue to see a slight dip in the temperatures on sunday. looks pretty nice. we'll take a look at our 7-day forecast to look ahead to if there's any more heat coming up in a few minutes. thanks, kari. an encouraging sight for the 40 niners who will open their season monday night against the new york jets at levi's. 49ers rookie rookie ricky pearsall will watch from the sidelines after being shot last saturday. he appears to have recovered well enough to be with his teammates. nbc bay area's bob redell is at levi's stadium with

the latest. reporter it is remarkable to think that just six days ago, 49ers rookie ricky pearsall was shot in the chest during an attempted robbery at union square in san francisco wt levi's stadium, 49ers headquarters, behind me in santa clara. not dressed for practice, of course, but seen up and about, standing, walking, playing with a football. and at one point hanging out with his fellow wide receivers. he will miss at least the next four games, including monday's season opener against the jets. here in santa clara. yesterday, head coach kyle shanahan shared his thoughts on pearsall. he says the shooting last saturday happened just hours before the annual 49ers team party at the coach's house. he spoke to pearsall shortly after the shooting, says pearsall urged everyone to have a good time without him and actually at one point facetimed the team during the party. it was pretty traumatizing story and i told the team, we don't want to make

him relive that 80 times where he got shot. it was like two inches below his tattoo with praying hands, like it was. it's kind of the whole story is kind of amazing. pearsall, who was shot in the chest, was released from the hospital the following day. the 17 year old boy accused of shooting pearsall appeared in court this week. among his charges attempted murder, assault with a semiautomatic firearm and attempted second degree robbery. his public defender says the suspect, quote, feels bad about anyone getting shot in the incident, unquote. it is still possible the boy could be charged as an adult here in santa clara, bob redell. nbc bay area news. thanks, bob. ricky pearsall might not be playing on monday, but you can still catch all of the action on nbc sports bay area. there will be a pre and post game coverage of monday night's game. the pregame show starts at 4 p.m. do you have any plans this weekend? how about raising a glass in the south bay? the mountain view art and wine festival kicks off tomorrow morning at 11. the 52nd annual

festival will take place on castro street between el camino real and evelyn avenue. you can head there and check out the art, live music and of course all the food and wine. and admission is free. all right, that does it for this edition of the fast forward. i'll be back the fast forward. i'll be back in 30 minu liberty mutual customized my car insurance so i saved hundreds. with the money i saved i thought i'd get a wax figure of myself. cool right? look at this craftmanship. i mean they even got my nostrils right. it's just nice to know that years after i'm gone this guy will be standing the test of ti... he's melting! oh jeez... nooo... oh gaa... only pay for what you need. ♪ liberty, liberty, liberty, liberty ♪ you'll love this! centrum silver is clinically proven to support memory in older adults. so you can keep saying... you mastered it! you fixed it! you nailed it! you did it! with centrum silver. clinically proven to support memory in older adults.

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depend keeps you drier than ever... so you can say yes to more than ever. yes yes yes no. depend, the only thing stronger than us, is you. bat of the hour now, here are some of the stories making headlines on "nbc news daily."

>> in central kenya, 17 boys are dead, 14 others are hurt after a fire tore through a boarding school dorm. police say the fire broke out around midnight. the school is home to about 800 students according to government officials there, the victims were all boys between the ages of 9 and 13. and an investigation into what sparked the fire is ongoing. authorities in atlanta say rapper rich homie quan has died. the rapper burst on to the scene in 2013. he's best known for his hit "type of way" and would collaborate with some of the industry's biggest names like gucci mane. the cause of his death has not yet been released. he was 33 years old. a helicopter forced to make an emergency landing on a busy los angeles freeway last night. traffic on the 110 brought to a near stand still. look at that, for hours, as crews responded. the california highway patrol says the chopper was experiencing mechanical issues when it was forced to land. no injuries were reported.

we're following some breaking news in the middle east. an american woman was shot and killed earlier today in the occupied west bank. it happened during a protest against an israeli settlement, according to witnesses and palestinian officials. the white house national security council issued a statement asking the israeli government for more information and called for an investigation into the incident. matt bradley joins me now from tel aviv. what more do we know about the american woman and how she was killed? >> reporter: we heard this from palestinian health authorities she had been killed by the idf. this is the third american who has been killed in the west bank sincing the beginning of the year. she had been living in the united states in seattle, she was working for -- or protesting as part of a demonstration organized by the international solidarity movement, which has done a lot of work, activist

work in the west bank, representing the palestinian people opposing the expansion of settlements and settler violence, which has been on the rise ever since it was october 7th attacks last year by hamas. so, she was there, they were more than a couple of shots fired, more than one person was hit by the idf. this is according to the international solidarity movement. we heard from the -- from antony blinken, the state department -- the secretary of state, here's what he had to say about this incident. >> most important thing to do is to gather the facts and that's exactly what we're in the process of doing. and we are focused on getting those facts and any actions we take are driven by the facts, so first things first, let's find out exactly what happened. >> reporter: so there has been a lot of violence in the west bank over just the last couple of weeks. we saw that israel wrapped up a

nine-day expansive military operation throughout the west bank, just today. that was responsible for killing at least 36 palestinians. kate? >> and matt, israeli forces just pulled out of the palestinian city of jenin in the west bank after a ten-day raid. what more can you tell us about that? >> reporter: yeah, that was exactly what i was just referring to, jenin was one of the cities that was targeted in this raid going after palestinian terrorist groups in the west bank. they were also in other refugee camps further to the east. this was a big operation and it is considered to be one of the biggest idf operations in the west bank ever since the second intifada. there were other major operations before. the size and scope and the casualties that were involved in this operation had a lot of people saying that it looks as though israel was opening up another theater of war in addition to what is going on in the gaza strip. guys? >> matt bradley in tel aviv, thank you. now to breaking news on the race for the white house, former

republican congresswoman liz cheney says her father, former vice president dick cheney will be voting for kamala harris in november. it comes just days after liz cheney herself endorsed the sitting vice president. she explained why her father is now backing harris. >> my dad believes and he said publicly that there has never been an individual in our country who is as grave a threat to our democracy as donald trump is. >> the cheneys join a growing list of republicans who are supporting kamala harris. former gop congressman adam kinzinger and former white house press secretary stephanie grisham both spoke in support of harris at the democratic convention last month. and speaking of politics, we are now four days away from the first presidential debate between vice president harris and former president trump. the rush for both candidates to get ready comes as august fund-raising totals show a massive haul for vice president harris. her campaign raked in $361 million last month and former

president trump's campaign brought in $130 million. joining us now, nbc news senior white house correspondent kelly o'donnell from pittsburgh. so, kelly, what more are we learning about how the candidates are preparing? >> well, with a little bit of an afternoon shower coming through pittsburgh, vice president harris is taking some time to hunker down here with top advisers over the next several days to prepare for the debate. she is doing mock sessions with a colleague who is playing donald trump, also going through the different briefing books and going through some of the planned and anticipated questions and topics and how she would respond. so that work is under way. some of her advisers certainly are concerned about the risk of being overprepared, concerned about the stakes of this debate, this will be the first time that they are meeting together, meaning former president trump and kamala harris, and also the first time that she is debating at this level. she debated in the vice presidential debate four years ago and had other experience as

a candidate in the 2020 cycle and certainly in her california-based races. donald trump has not talked about doing the same kind of formal debate prep that most candidates do. that's no different for him. he likes to say his life experience and doing his day to day events where he's talking to reporters and voters is his way of preparing while at the same time talking through some topics with some of his key advisers. it is hard to underestimate the impact of this kind of a session because voters will have a chance to size up the two candidates side by side. donald trump very well known having been the sitting president, kamala harris' team say they believe there are many americans who are still learning more about her, and they will include her biography and her credentials in ways she can work those into answers where appropriate as they compete for 90 minutes. >> important 90 minutes at that. thank you so much. one big issue for voters

this november is the fentanyl crisis. families who lost loved ones are demanding answers from presidential candidates about how they plan to address that issue of fentanyl. ken dilanian has more. >> reporter: dawn alan's son benjamin grew up watching her campaign for democrats. >> my enthusiasm about joe biden was probably greater than any other president that has ever run before. >> reporter: then two years into the biden administration, dawn's son went to bed and never woke up. >> we were able to establish that he got a counterfeit pill that was crossed with illicit fentanyl and ben was one of four young people in lake county where we live who died of illicit fentanyl. >> reporter: she became frustrated by what she feels is inaction by the biden administration on the open identify crisis. and she grew increasingly attracted to donald trump's tough talk. >> it is now time for america to wage war on the cartels.

>> reporter: dawn is part of a growing number of opioid affected families who have embraced trump, some rallying with trump officials. >> please welcome american mom and funder. >> reporter: republicans highlighted the crisis in primetime at their convention, featuring a mom whose son died from fentanyl poisoning. >> this fight is for your children. >> reporter: by contrast, no primetime speaker at the democratic national convention mentioned the opioid crisis even after activists tried to draw attention by hanging billboards around chicago. trump talks about fentanyl often. >> fentanyl is laced into everything now. it is horrible. >> horrible, yeah. >> i think the biden administration let this get so wildly out of control that maybe the only way to kind of get it back under way is to have somebody who is willing to come in and be kind of the bad guy. >> reporter: a white house spokesperson disputed that biden allowed the fentanyl problem to fester. under biden, deaths from

fentanyl rose to 70,000. the biden administration captured two leaders of the mexican cartel that exports the most fentanyl. but no one believes that will stop the flow. biden significantly increased access to treatment. trump says he will close the border and use the military to target mexican cartel leaders. but that would be an act of war against an ally. >> the opioid crisis is the most lethal drug epidemic ever in human history. >> reporter: vanda studied illegal drugs for decades. she said neither party has a magic bullet. this is a devilishy difficult problem. >> it is. to get to where there is no fentanyl coming to the united states is not realistic. >> reporter: the white house met with hundreds of families and made the issue a top priority. the harris campaign told fuss she wins, she would revive the border security bill and seek

even more money for treatment. some experts call trump's emphasis misguided. he focuses on shutting down illegal border crossings, but most fentanyl is smuggled in by americans through legal ports of entry. they also say the biden/harris administration has not been nearly tough enough in the face of mexican government inaction and corruption. dawn and other families want the issue on the front burner. >> we don't feel seen, we don't feel heard. >> reporter: ken dilanian, nbc news, washington. on tuesday, you can watch our special coverage of the debate hosted by abc news. coverage starts at 8:00 p.m. eastern, 5:00 p.m. central on nbc news and nbc news now. >> you'll be there. >> i will. let's talk about the price you pay. >> the department of transportation has launched an investigation into major airline reward programs. tom costello covers aviation and

explains. if you ever tried to use airline points to book your family vacation, you probably know the frustration. booking a flight can cost far too many points, especially during vacation high season. and the airlines keep changing the rules, after you signed up for the program or the airline credit card. >> we're at the mercy of whatever they choose to do. or choose to change. >> reporter: now the transportation department wants answers from four airlines, united, american, delta and southwest. the dot demanding detailed information about the rewards programs, practices and policies. in a letter to airline ceos, transportation secretary pete buttigieg writes, dot has authority to investigate and take action against airlines and ticket agents for unfair or deceptive practices and unfair methods of competition in their transportation or the sale of air transportation. >> unlike the dollars in our savings accounts, the value of

points and miles is completely up to the companies that issue them. >> reporter: the dot says its probe will focus on airlines that devalue earned reward points, the true hidden value of rewards, and extra fees to maintain or redeem rewards, and whether programs actually reduce competition and choice. booking trips with points can be an ordeal with airlines restricting their use based on flight availability, route and fare type. one survey of travel rewards programs found nearly a third of consumers felt it is difficult or complex to earn or redeem points. last year, delta faced immediate passenger backlash after changing its program and then reversed course. the airline industry says millions of americans choose loyalty programs and airlines are transparent about the programs. southwest says its rapid rewards points never expire, regardless of how they're earned. delta says providing a meaningful rewards experience is

the top priority within delta. but passenger lauren randall says it feels like bait and switch. >> i'm not getting any benefit out of it. >> reporter: tom costello, nbc news. coming up, how long could you go without using your phone? our next guest unplugged for 1,000 ho ur

♪ yeah, baby, i like it like that ♪ ♪ you gotta believe me when i tell ya ♪ ♪ i like it like that ♪ ♪ i like it like that, i like it like that ♪

in today's mental health check, can you imagine spending, i don't know, an hour or two away from your phone, completely off line? >> how about 100 hours or even 1,000? hannah branter did just that, she wrote about the experience in her new book "the unplugged hours: cultivating a life of presence in a digitally connected world" and she connected with us. thank you for being with us. >> thank you for having me. >> as an experiment. >> yes. >> and you didn't do it all at once in terms of unplugging. walk us through why and how you did this. >> yeah, so i was starting to see signs in my own life, you know, feeling exhaustion and overwhelm and feeling constant connectivity and i wanted to know is there a balance that could be struck. and instead of doing like an all or nothing detox, like throwing out my phone, i wondered if i could set a challenge for myself, a thousand hours across one year and it comes out to three to four unplugged hours a

day, to see if there is a way to be rooted in the present moment, but at the same time plugged in when i have to be plugged in. >> what did you find? what were the -- it sounds obvious there must be benefits. >> it was wild. i was so surprised by the benefits, i felt lighter, freer, i felt like there had always been a sense of overwhelm or i didn't have enough time or there was something to do. i felt that noise going away and just in general, a appreciation for, like, life right in front of me. >> presence. >> presence, yeah. >> i'm sure someone at home is hearing this and going, i would love to do that. what would you say in terms of how someone can get started and also stick with it? it sounds like it is a practice you need to cultivate. >> absolutely. that's the biggest thing is that overhaul rarely works. so starting small for me, that increment of measurement is an hour. can you turn off your phone for an hour and go do something you

wanted to do for a while? and if you don't have the capacity to turn off your phone and in some cases you have to be ready for loved ones or work or people that need you, can you tuck your phone away with the ringer on and so it is out of sight, but you have to go and reach for it when you need it and you are aware, like, okay, i'm going from being present to being plugged in. and be more intentional with that shift. >> i think psychologists call that gradual change shaping your behavior, right. little by little, shaping it into something new. you mentioned, though, exactly what i was wondering, if you have kids, if you have a crazy job, like we do, and you need to be plugged in when you're in the news business, how do you back away from being plugged in? >> i think that's where that balance comes in. it is not all or nothing. and it is really about picking the times in your day that you do want to be intentional and focused and present. like, intentional. bed time or when you're waking up in the morning, what is the first thing you're checking? it doesn't mean you can't check

your phone for the notifications, but do you have a time to check in with yourself, plug in with yourself, see how you're doing before the momentum of the day and other people's agendas enter in. >> has this changed at all how you act or interact when you're plugged in? >> it has made me more intentional. and it has taken away a lot of the fatigue. so, like, even when i'm sending emails, i feel i'm more intentional, like, there is somebody on the other side of this. and i want to do whatever i can to encourage them or to show up. so it definitely has helped with the plugging in as well. >> so cool. hannah, thank you for sharing your learnings with us. >> absolutely. >> we appreciate it. have a good weekend. >> unplugged. there is much more news ahead. >> thank you for being plugged into us. you're watching "nbc new you're watching "nbc new daily.s " rsv can severely affect the lungs and lower airways. but i'm protected with arexvy. arexvy is a vaccine used to prevent lower respiratory disease from rsv in people 60 years and older.

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don't take breztri more than prescribed. breztri may increase your risk of thrush, pneumonia, and osteoporosis. call your doctor if worsened breathing, chest pain, mouth or tongue swelling, problems urinating, vision changes, or eye pain occur. ask your doctor about breztri. abc news daily i'm candice nguyen. san francisco leaders are celebrating a new public transit option. the sfmta and the presidio trust are extending the muni 30 stockton line. the group held a ribbon cutting today. the route now extends further into crissy field in the presidio. it includes a new stop near the palace of fine arts, and they've added a turnaround at the end of this route, which includes public restrooms. this is among the cleanest public transportation lines anywhere in the world. more than just being a marvel of engineering and clean technology, though, the 30

stockton connects communities. the line runs daily and all day long, from 6 a.m. to 8 p.m. in the east bay. san jose police say they've arrested three thieves that stole hundreds of sunglasses from a mall. these are new pictures taken by san jose pd helicopter. officials say yesterday three men stole the glasses and then ran into a nearby neighborhood. police used their helicopter to locate the suspects as they were jumping a fence. police caught up with them and the men are now in custody. now it's still pretty hot today, but cooler temperatures are coming soon. here's meteorologist kari hall with more. today we're still dealing with some heat in the inland areas. a high of 97 degrees expected for this afternoon. and tonight we're down to about 60 degrees with low 90s again tomorrow. so we're still looking at a couple of days of warm weather, but it will return to much more seasonable temperatures than what we're used to seeing for early september. will be in the

forecast for next week at least through thursday, and in san francisco, expected to reach 76 degrees downtown and a little bit cooler tomorrow with some breezy winds. our overnight lows will be in the mid 50s, and highs in the upper 60s from sunday through next week. we'll also see the return of some dense clouds and fog, and maybe even some drizzle. to start out our days, especially on tuesday. thanks

track the winds, where something else besides money might be on the line. consumer investigator chris chmura joins us with a few cases where they did just that. good friday morning. we love helping our viewers save or recover money, but sometimes our winds involve no dollar signs at all. and that was the case for erin in oakland. she got a new furnace through her home

warranty company. they paid some and she paid some. but she says the warranty company wouldn't give her an itemized receipt of what it covered. we contacted the company who then got her that receipt, which allowed erin to make sure she got her money's worth. then there's goldie in mountain view. her gripe groundhog day with the store charge card. goldie paid it off, and then the store sent a statement with a balance. well, she called the store, fixed it, only to send another statement the next month. rinse, repeat for six months. goldie asked us to end the cycle and just close her account. we contacted the store. it did. that also sent her a $4 credit. goldie sent us a photo sharing her thanks and appreciation. we love seeing your photos many times. pictures and videos that you send us help make your case. you can send them online right now. just snap the qr code on screen to fill out our consumer complaint form online. have a great weekend! always helping out. thanks, kris. and before you go, we want

to remind you to tune in monday night for the 49ers against the new york jets game. there will be pre and post game coverage on nbc sports bay area. the pregame show starts at 4 p.m. all right. that does it for this edition of the fast forward. we're going to the fast forward. we're going to see you at 430 protect against rsv with arexvy. arexvy is a vaccine used to prevent lower respiratory disease from rsv in people 60 years and older. arexvy does not protect everyone and is not for those with severe allergic reactions to its ingredients. those with weakened immune systems may have a lower response to the vaccine. the most common side effects are injection site pain, fatigue, muscle pain, headache, and joint pain. arexvy is number one in rsv vaccine shots. rsv? make it arexvy. strong enamel is your best defense against acid erosion and cavities. that's why i recommend pronamel active shield because it will strengthen your enamel and create that shield around it. i'm excited for this product. i think patients are really going to like it. try pronamel mouthwash.

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l i'm craig melvin.. and this is dateline daytime on nbc. narrator: she was there. she'd walk into the room and it just kind of brightened. narrator: and then she wasn't. my initial reaction was, oh my god, what has happened?