they blame the system, but they built the system. i have a plan to change it with accountability and rooting out corruption, we can tackle our housing and drug crisis. clear the tent encampments and bring our businesses back. are you ready to stop settling and start demanding more? join me in changing city hall. get consumer tips from me chris chmura stream nbc bay area today. this week what happens to all the stuff left behind after a store closes? marcus shen knows the ceo of threatlocker says america is ready for cyber attacks on the election and anterior ceo doctor abdelmahmoud tries to solve the medical world's paperwork problem. that's this week on press here. good morning everyone. i'm scott mcgrew. here is a statistic for you if us healthcare paperwork and administration, not all of us healthcare, just the paperwork. we're a country. it would be

bigger gdp than 195. other countries. it did not take long after the invention of the large language models for healthcare administrators to think, maybe i can do some of this work. among them doctor abdelmahmoud, co-founder of anterior, which just received $20 million in series a funding. the company's got an i nickname. florence made by doctors, they say for doctors now, sir, we were talking about healthcare records. but there's also something the industry calls prior authorization, which is something that insurance companies deal with. i want to start with that. are we talking about ai deciding whether or not i get authorized for healthcare? well, i'll get straight into it. no, i should not be deciding what you get for healthcare, scott, but what it is prior authorization for your audiences. i mean, and i hope you know, sadly, those that are aware of it may be aware of the of the pains that it brings, but

it is it's in the name which is getting permission or getting authorization from the entity paying for your care. usually your health plan before going ahead. and you may ask why? why would a would a health insurance company need to, you know, write a permission for, for a physician to be able to make a decision? it's usually for good intentions, as is many things in healthcare when they first start out, it's about ensuring that there's no unnecessary care, there's no kind of fraud or waste or abuse, as sometimes happens. and this is kind of a check. the problem is, is this check is kind of blown out in terms of the bureaucracy, the bureaucracy, and the paperwork involved to help anyone get to a decision that that's effectively the main issue and the pain in this whole process. well, and we've seen that in the movies, right, where the they never they never make the insurance company the good guy. you know, it's always, you know, fighting the insurance company to get the treatment that they need to stay alive. all that sort of stuff. you know, even in, in, in that pixar movie the incredibles, he's an insurance guy, you know, denying people. right? so i mea,

we're familiar with the process, i think. but my but back to my question. if ai is helping in that process, is ai in any way involved with whether my grandmother is getting her cancer treatment? no. and it should it shouldn't be. there has been some circumstances where i may have may have been involved in that, but typically what i can do is i can summarize information. right. but ai is nowhere near good enough today to be able to make a decision on a complicated case of a patient being admitted for renal failure. what i can do for health plans is, you know, a nurse today inside a health pla. so health plans will hire nurses to be able to review these prior authorizations for medical necessity. there's a stack of paperwork, maybe 300 pages of clinical data. now, that physician or that clinician reviewing that on behalf of the health plan may spend an hour or two just reading the notes. and, you know, that's the thing. when i was a physician, i hated as well, was just reading so much information when someone could point to you, hey, page 60. and the entry from last week is

where the information is. you can make a decision just like that. the clinician should be the one making that decision always. but what i can do is like a like a search engine, effectively be able to take all that unstructured data and synthesize it for you and say, here's the most pertinent information to help you as a clinician make the right decision. here i do something very similar with companies quarterly financial reports. i will, you know, they are tough to read over the entire thing. and i will ask chatgpt to give me some highlights. and if i see something interesting, then i'll pursue it further. you know, one of the things i've learned about medical records is since the advent of computers, there's a lot of cutting and pasting from other medical records, and you end up with just garbage. as far as the amount of stuff that's in a medical record and the issue is it's, you know, we've digitized everything. you know, healthcare went through a few phases. phase one was we went on to, you know, we went from paperwork to emrs and we had the whole meaningful use thing, which is great, but we kind of

overdid it. we just ended up with so much data everywhere. and that when someone requests some information, the systems g, you know, all 30 it systems, that your data is scattered over and all of a sudden just spit that out. you and usually amalgamated into a fax and sent over. and what you get on the other side, when you're a clinician or someone that has to make a decision about a patient, is 500 pages of basically it printouts effectively. and this is this is the funny fact, it's that it was in a digital system. it's now on a pdf on a fax. it's a nightmare. now to those who cannot believe that, you know, medical people are still using faxes. that's because of hipaa. it's required that it be a secure communication. i know my company discourages me from taking internal data and uploading it to chatgpt, you know, even if it's helpful, even if it helps us make a great decision, because that's our data. can i be hipaa compliant? because hipaa was written long before i. absolutely. i mean, all that hipaa is kind of mandating is ensuring that your

data is not going to end up places where you don't want it to be and without your permission and effectively, technology has always has has had dual purpose, right. you could use technology for good or you could have kind of a bad intention with that. so fundamentally, ai can be made hipaa compliant. and for example, we one of the first things that we did actually getting to launch the longest part of getting our product ready was getting it. hipaa compliant and high trust. and there's a bunch of other certifications that ensures that the data is stored in the right place, where the people that need access can get it. but the people that don't and shouldn't have access can't get it. and that's all about setting up the right processes. you know, sometimes building technology and building products is less about the ai and rather about the whole system that you have to ensure around the ai to make it secure and safe to use. now, you know, one of the important or the ways that silicon valley companies or high tech companies get successful is they discover a problem. we've established that the solution to the problem and then the addressable market, which is enormous, because you're talking about clinicians and clinics all over the world.

tell me about the solution to the problem. do doctors and nurses, when you present them with your solution, do they immediately oh say, yeah, i could use this. yes. but that's the hard thing about ai, right? demos are always impressive. that's the tricky thing. we've we've had decades of demos and i think, you know, it's great that you get that kind of immediate reaction. but you also sometimes, you know, it's easy to dismiss all the parts that come after it. right? what does it mean to use it every day? is this going to be another tool where, you know, today physicians have to log into 30 different software providers to make a decision? or is this something that's a bit more intelligent than this? you know, i like to think that if we do generative ai or, you know, a genetic ai or wherever you want to describe it, if we do it right, it should feel like the last bit of it healthcare has to buy, right. it should feel like just almost like having an unlimited number of employees that can sort your information and aggregate it into the next, the next best decision. that patient needs. and that's what

it should be like him are you is you're summarizing the patient records. et cetera. but you're not even anonymously collecting the patient's records. right? you are not using the data. the way that, say, google would say. that's interesting, that people are searching for that. yes. so that's the thing about healthcare data is, you know, sometimes i, for example, needs a lot of data, right? and the foundational models that we have today that power this don't necessarily it's about how you kind of construct them and how you make them together useful in a workflow rather than training on individual data. so absolutely, that that, that doesn't happen and it shouldn't need to happen. i think the, the underlying things that you want to fix for here is just often productivity gains, right? just if we can just fix, you know, every clinician instead of spending six hours a week, ten hours a week, spends an hour a week, that's a huge amount of savings that trillion dollar in healthcare administration is mainly in manual labor. i appreciate your your your candor on all this. doctor abdel mahmoud is the co-founder of

anterior. thank you for being with us this morning. pressure. we'll be back in just a minute. gia. diamonds. lowest prices ever. the jewelry exchange has natural one carat gia just 1990. custom mounts are just 4.99 carat, 50 2992 carat, 5990 thousands of diamonds guaranteed the lowest price. the jewelry exchange, redwood city. watch out, california. there's a trojan horse on the november ballot. prop 33 is not what it claims to be. it's a misleading anti-housing scheme. 33 would repeal more than 100 state housing laws, including affordable housing requirements and eviction protections. 33 would make housing harder to build and harder to find, making california's housing crisis worse. so join affordable housing experts and reject the trojan horse. no on 33 that fitter showers have got people talking. our wide selection of showers means it's exactly what we wanted. seamless and water tight walls are much easier to

clean than tiles and grout, and they stay in excellent shape. every back fitter shower is backed by a lifetime warranty, and with thousands of five star reviews, the experience exceeds expectations. it's no wonder millions of our customers love their new shower. it just fits. go to theatre.com to book your free consultation. and when you walk through our doors, your world expands and you become an advocate for the ocean. monterey bay aquarium inspiring conservation of the ocean. welcome back to press here. the discount retailer big lots is closing 50 more stores. that's in addition to the 300. it closed earlier, 74 of which were in california. add to that bed bath and beyond. and tuesday morning it's kind of like a tj maxx shoe city, a chain called sam ash music stores out on the east coast. and it got us

wondering what happens to all the stuff. sure, they sell some of it in the all must go sort of sales, but marcus shen snaps up the rest of it. he's the ceo of b stock, a company that helps companies deal with excess inventory. marcus. and that returns. that includes returns as well. like that amazon item that i bring back to whole foods. you end up with it. all right. yeah. so we deal with a whole host of types of inventory. so returned inventory overstock. as you mentioned, you know the stuff that's not moving off the shelves very quickly. we also see trade in inventory. so we see a whole host of different types of inventory across all kinds of categories. and obviously the big question is well what are you doing with it. yeah. so what we do is we use our technology to make a market for that inventory. so it's almost like a it's like a stock market for, for excess inventory. so the sellers on our platform are like you said, brands, retailers, folks like

that who have all this inventory. and then the buyers on our platform are small businesses. these are folks who buy this stuff, resell it to consumers like you and me and discount stores or maybe on ebay and amazon and things along those lines. so i looked over some of the auctions. you know, there's a whole pallet of beats headphones and electronics for instance, and it sells for a lot less than you'd expect. i mean, it, you know, it's several hundred pairs of headphones, but it's still less than i would have guessed. yes. yeah. no, it's great. great values for the businesses. these are these are entrepreneurs who are looking to like, you know, buy something at a good price and resell it at a at a margin or a profit. and so we really feel like we're, we're really enabling kind of another gig economy. i guess you'd say. right. so people are making some interesting money on this stuff. so i it's a little like ebay in that some auctions can go unnoticed because as i was sort of just delving through there, i had the opportunity to buy $6,000 worth of high waisted

black leopard sets and leggings for the minimum $100. so occasionally you find a real deal there. you end up with a lot of leggings. yes, for sure. and so i assume you probably don't need that many. but you should get yourself in there if you got a chance right. and there's a whole target section with back to school items. i mean literally from target, i guess i just sort of assumed, naively, that when they finished the back to school sales, they they boxed it up and put it in a, in a, in a storage shed somewhere, or a warehouse or back in the back of the store and brought it out next year. but that's not necessarily what they do. well, sometimes they do do that, right. some of that stuff is kind of good. you know, no matter what the year is, there's no seasonality to back to school stuff. but there are a lot of times where for them to be kind of operationally disciplined about their business, they want to make that stuff, you know, make space in their warehouses for the next set of goods. and so for them,

assortment is everything. right. and so the having the greatest assortment of inventory from a retailer perspective is kind of paramount for keeping the consumers engaged from shopping perspective. as for the retailers that are shutting down, you sell their inventory. economists over at ubs were talking about 45,000 retail locations shutting down by the end of the next five years, partially because it's harder to float loans to keep them alive. are you noticing an upward trend? economy is good, but the cost of money is high. yeah. so there's a little bit of that where we typically see there's like a normal type of volatility in retail. right. so i'm a retailer and we bought a bunch of sweaters. and for whatever reason those sweaters didn't sell. that seems like that's kind of normal volatility. i think the last five years we've seen a little bit of maybe more unusual volatility, whether it's obviously covid, some of the supply chain kind of lockdowns that we've seen from a port

perspective, inflation obviously has had a real pinch on the consumer. and so there's been a lot of like whipsaws to the market from a from a consumer demand and supply perspective. and that is having a kind of a negative impact on a lot of these retailers. any commonalities, something that you see a lot of stores that are all having trouble or commonalities in the in the products, you know, like i mentioned, headphones, is it electronics that when you look over your inventory, that's the thing you have the most of? so we've seen we've certainly seen a big uptick in things like apparel, home and garden and furniture has been big. you know, if i were to try to connect the dots, i think one certainly consumers are probably spending a little bit more money on kind of the essentials. righ? groceries, gas and things along those lines. maybe a little bit less on the kind of the, the nice to haves. right. like the apparel and home and furniture.

i certainly believe that kind of the real estate market has a little bit to do with the home. and furniture stuff, where if people aren't buying houses or they're not moving, there's definitely less need to kind of buy and replace furniture. the whole system is kind of green, isn't it? i hadn't really thought of it that way, but instead of stores throwing things out there, you're getting those returns and whatnot and then making them, putting them back into the system again. i think in the in certainly years ago, unfortunately, i think that was kind of what happened. right. stuff where people were pitching stuff into the in the landfill and that that's obviously the worst case scenario in all of this stuff. now, i think we can give, you know, a lot of the stuff a second chance. right? give them give somebody some some interested entrepreneur a chance to take this stuff and resell this in another market. and then for the, you know, the would be entrepreneur out there who says, hold on a second, i can buy a pallet of beat headphones and resell them on ebay or amazon

or, you know, out of my storefront or whatever it happens to be. what do they need? they need a business license, right? you don't just deal with anybody. yeah. typically you you want to have a business license. so that you're, you know, again, set up to buy and resell this and not have to pay taxes on the things that you're buying from us. and they basically a lot of them it's very easy obviously to set up a store on an ebay or an amazon or other and kind of with the tools that we have kind of in the, in the software industry, there's, there's a lot of different ways for people to make an interesting profit on this inventory. and then lastly, have you ever bought a pallet yourself? you know, something where you said, well, that's a good deal. we have not we try to kind of, again, stay out of our own business from a market perspective. we just want to make sure that, you know, like we run the cleanest kind of transactions from a marketplace perspective. we do take a very, very close look at all the inventory that gets bought and sold to make sure that, again, both parties are kind of feeling

like they got kind of a fair shake in kind of every transaction. all right. well, mark chen of b stock i appreciate you joining us this morning. you can find b stock online. go look at some of those ballots press here. we'll be back in just a minute. i'm doug hopkins with brothers buy homes .com. and i want to buy your house. i'll make you an as is cash offer on your house within 24 hours. whether it's a total fixer upper or in perfect condition. brothers buy homes .com is the easiest way to sell your house. when you sell your house to brothers, buy homes.com. there's no fees, no commissions, no banks and no repairs. just go to brothers buy homes.com for your free no obligation cash offer 24 hours a day. that's brothers buy homes. com the high flying adventure begins. join peter wendy, tiger lily and captain hook on an adventure to neverland for the entire family. think the

loveliest thoughts and get ready to take flight. peter pan orchestra seats start at $59. tickets are on sale now at broadway sf dot com, the ford store, the ford store, morgan hill is your number one retail volume and most highly awarded ford dealer in the entire bay area. come experience our everyday low bottom line sale prices and over 200 new trucks in stock and ready for delivery right now. lisa. new f-150 st for 369 a month or purchase a new f-150 hybrid supercrew xlt for $7,000. and that savings or a new all electric f-150 lightning for $9,500. net savings only at the ford store. morgan hill, welcome back to press here. one of the worst case scenarios in a cyber attack is not necessarily an attack on a bank or air traffic control, though that would be terrible. it's an attack on the water system and that actually

happened this past week with an attack on a company called us water, which most of us here in california had never heard of. but apparently he's one of the largest water utilities in the country. danny jenkins is the ceo of cybersecurity firm threatlocker, tells me there's a shortage of new workers with cybersecurity skills that are able to fight back. danny. good morning. i saw one figure that said unfilled jobs in cybersecurity has tripled since, what, 2013. is some of that the fact that there just that more many cybersecurity companies or is there a real shortage out there. so i think there's a number of things driving to it. one is the increase in cyber crime and the average business in 2013 wasn't being targeted by cyber criminals. yet today, most businesses are being targeted every single day, which means there's a lot more need for cybersecurity professionals and more tools out there in addition to this, the quality of cybersecurity professionals out there isn't necessarily what companies are looking for. so i

read a stat once that said, there's 2 million unfilled cybersecurity jobs out there, but i'd equally argue there's 2 million people looking for cybersecurity jobs that can't get them. and quite often the skill set isn't aligning to what companies need to build their defenses. and now we wouldn't. i mean, this is a good paying job. i mean, shouldn't there be people saying, i'm going to go get those skills and, and fill those because these pay well, there is there is absolutely that the challenges that colleges and curriculums are falling behind the actual need for skills. so people go to college, they to learn cybersecurity and they learn what was relevant 4 or 5, six years ago and today, which means when they come into the workplace, they can only be hired as juniors looking to build skill sets. and that's the challenge we have. we don't have enough people who know how to build the defenses and how to actually harden the environments. and too many people that have gone through a college curriculum that's six years out of date, dealing with attacks from six years ago, i remember from college journalism

classes, we were taught things like the theory of communication, but not how to answer a proper or ask a proper question in a press conference. i know what you're feeling. you've talked about doubling your support team and you are working to train people. so if you get people that you like that you think have the potential, you're just training them yourself. absolutely. and we we're hiring 40 or 50 people a month at the moment. and we've gone from 25 people to 500 in the last three years. so we're growing really fast. and what we realized at the beginning is we're not going to find everybody. we need to have the skill sets on day one. so we focus on training programs, building nurturing talent and then identifying it because quite often there's just really, really smart people out there. and you have to figure out who they are because they don't come with a big sign on their head saying, i'm the smartest guy in the room. well, you you have talked about, you know, 40 to 50 people. you've mentioned people that you used to know every name in the company. i'm guessing you don't now. no, unfortunately, i

don't even know every name of people who have been there for two years at this point, i, i try to and we set a policy where people have to have their name badges around their neck, so their security badges and it's very difficult to keep track on everyone. we're hiring. but i try and make an effort, and it's one of the things like these guys invest their life in our company. so i try very hard to know who they are, but it's not that easy. and it's notable. i mean, at a time in which i think we're through most of the really big layoffs, but but in a time in which companies have been laying off, you've been hiring like mad. yeah. and that's partially because the way we're defending companies makes it easier for them to not have to respond to attacks in real time, because we're blocking first. and that's really allowed us to grow very, very quickly. where other companies are shrinking because the defenses of responding aren't working now, small businesses also, i mean, your customer base is growing because small businesses are realizing they need enterprise level security. you know, a

dentist's office, a local car dealer. they have sensitive records to protect. and sometimes it's not even about the data they have. people often say to me, why would someone want to steal my data? and car dealerships are particularly targets because they have credit card numbers, they have financial information, and the same with dental offices. but quite often people will say, well, i'm a manufacturing company that makes bolts. why do people care about my customer base? they may not, but you will care about your customer base and attackers and cyber criminals know that if they can take your data and hold it from you, you have no choice but to pay to get it back. and that's really where the small businesses are getting most of the drive from. i mentioned some of the disasters that are potential, potential disasters off the top. one of the worst would be if somehow hackers could could bring a credible threat to the upcoming election. are you aware of any credible threats or what are you hearing or seeing, or what keeps you up at night? so with the elections, most of these systems are closed systems. they're very hard to

interfere with the ballot. so i'm not concerned about hackers breaking the election, but i am concerned about influence with generative ai creating false videos and the us elections are always within a margin of 1 or 2%. so when you think, if i can put false videos out there of somebody saying something or i think i saw one where president biden did a robocall, it wasn't president biden, it was a fake ai version and that kind of thing changes the dynamics of how the election ends up, because people are seeing a different video, a fake video. so that's concerning me more than someone actually hacking the system, but also having systems down. so people can't go, they can't vote online. they can't register. that's a bigger fear than someone interfering with risk than someone interfering with the actual ballot. you're right. i mean, it's extremely unlikely a vote could get changed. but if you could, if you could knock out the power and if you could knock out some of the systems in a particular county, you could change the result of a state.

because if people have to deal with urgent issues like power or water outages, the election going to a physical polling station is far less important. well that's true. so do you feel confident about the security of the upcoming election? i am i don't feel confident about the security of anything, but i feel like i feel like the us democracy has taken bigger hits than someone trying to tamper with the security, so i'm not overly concerned about it. not. i'm more concerned that i'll lose my water because of a hacker than i am the election. yeah. fair enough. that makes me feel pretty good. all right. and it is your job to stay up at night worrying about these things. danny jenkins, i appreciate your time. this morning. danny jenkins, ceo of cybersecurity firm threatlocker, will be back in just a minute. life comes at you fast work, family, finances. so when life gets tough. count on nbc. bay area responds with kris camera. that's when i said this is not resolved. i'm going to call kris working to recover your money.

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stanford children's .org. and meyers has been protecting the hard working people of california for over 50 years, and we've recovered more than $2 billion in settlements for our clients injuries. if you've been injured in damian trujillo: hello and welcome to "comunidad del valle." i'm damien trujillo, and remember, that qr code at the bottom of your screen is so that you can register to vote. it takes you directly to the secretary of state's office in california. you can register directly here on the show. no more excuses. latinos need to vote. on the show today, "comunidad del valle" exclusive for hispanic heritage month. today on the show, a sit down one on one interview with 49er's linebacker fred warner, otherwise known to some of us as federico ernesto warner. find out why on your "comunidad del valle." ♪♪♪