>> axelrodod: tonight, chopper down. a political helicopter crashes into a packed pub in glasgow on the eve of one of scotland's national holidays. charlie d'agata is there. >> reporter: these sales are better than any other time of the year? . >> black friday, michelle miller finds the good, the bad, and the appall will ugly. america's annual retail frenzy. with the self-imposed fix-it deadline looming for the white house, jeff pegues tracks the last-minute repairs to the sign-up web site. and the courageous jenny hatch. don dahler on the thrift store worker who has gone to court not to be defined by a disability. captioning sponsored by cbs

this is the "cbs evening news" >> axelrod: good evening. i'm jim axelrod, and this is a western edition of the broadcast. picture a bar crammed on the eve of the 4 of july, and you'll have some idea of what it was like in a pub in glasgow, scotland, last night, when suddenly a police helicopter crashed through the roof. today is st. andrews day in scott honoring the country's patron saint, but a rescue and recovery operation has replaced the celebration. >> reporter: the remains of the police helicopter stuck out from the hole it gashed in the roof of the pub. one witness said it dropped out of the sky like a stone. this amateur video shows the chaos. the place was packed with 120 people listening to a live band. william byrne said he was lucky he was on the other side of the pub when the ceiling came down. >> there was a huge bang. and there was, like, a couple of seconds of almost stillness

after this bang, and then the whole other side of the pub from where i was in collapsed. >> reporter: before emergency crews arrived, bystanders formed a human chain to rescue people trapped under the debris. jim murphy was one of those who stopped to help. >> there were people much deeper in the pub, and passing-- trying to pass injured people out, and all you did was grab the person that was given to you and pass them on to the next person. >> reporter: friday had seen the start of celebrations to mark scotland's national holiday, st. andrews day. instead, it turned to mourning. scottish first minister alex salmond. >> this is a black day for glasgow and for scotland, but it's a day we can take pride in courage and how we respond to adversity and tragedy. >> reporter: 14 people remain in the hospital, many with serious head and chest injuries.

authorities haven't released the names of the victims yet. kim jardine is afraid she may hear the worst. >> i drank in there very often so i might know a few of the victims. >> reporter: we've seen heavy machinery throughout the day and tonight here at the site, jim. they're still calling this a rescue and recovery operation. they say they still don't know what's under that debris, and they can't know for sure until they're able to safely remove what's left of that helicopter first. >> axelrod: a horrifying situation in scotland tonight. charlie, thank you. investigators from want national transportation safety board are headed to western alaska tonight where a small commuter plane went down near the remote village of st. mary's. four died, including the pilot, and an infant boy. we have developments in the way we shop to report tonight. it turns out black friday may no longer be the busiest shopping

david year. one survey looking at shopping the past two days, reports more shoppers hitting the stores thursday with expanded store hours than they did on friday. last year, it was just the reverse. but as michelle miller tells us, the number shoppers care about most is the discount from retail prices. >> reporter: kentucky native carrie cassetty brought her 16-year-old daughter and a friend shopping to new york looking for deals. >> when they say they're 40% off they're just grinning and running to the table. >> reporter: so it's working on them. >> uh-huh. it is. >> reporter: the gap is among retail giants slashing prices 40% to 50% in an effort to lure even the most bargain-conscious shoppers. carol cruz is the store manager. >> they are doing a lot more research before they purchase something as small as the best pair of gloves that they can get. >> reporter: is that different from last year? >> customers this year are very

smart, and they're deciding where they're going to spend their dollar. >> reporter: black friday shoppers spend about 30% more time doing their homework comparison shopping than they did last year. eernlg, that adds up to about an hour and 21 minutes. >> the christmas shopper this season is the most bargain hunter driven shopper levels i've seen in my 30 years. >> reporter: retail analyst brit beemer says while deals may be drawing shoppers out, retailers may not be cashing in. that's because shopping traffic m+p25% last year but spending wl only rise about 6%. >> last year, there were a lot of gifts around $50. this year, there's more gifts around $35. so there will be more gifts given but fewer dollars spent. >> reporter: beemer reports 40% of early bird shoppers stopped at wal-mart, the scene of a few door buster scuffles. one shopper at a mall in philadelphia even pulled out a stun gun. but overall, he reports,

consumers didn't seem to mind the earlier thursday kickoff to black friday. he said some even moved up their thanksgiving dinner. michelle miller, cbs news, new york. >> axelrod: president obama did his bit for small business saturday, dropping in at the politics and prose book store in washington with his daughters, sasha and malia. the president says he bought books for every age group on his list, from five to 52. today's the day the president set as the deadline for getting his health care web site up and running after its notoriously rocky start. we asked jeff pegues to look into how the patches and fixes are coming along. >> reporter: after an 11-hour overnight maintenance session shut down key parts of the web site, healthcare.gov is open for business again, and on theidate white house said is a deadline for repairs, the administration says the site is performing well under heavier-than-usual weekend traffic. since the major repairs began last month, the technicians working on the site say they

have been able to correct more than 300 specific problems and add the capacity to handle 50,000 users at a time. for a total of 800,000 users a day. but whether the deadline has been met depends on if the web site holds up to the towbdz of people who might want to use it at the same time. there have been repeated warnings this week the web site could get overwhelmed during peak periods, especially the middle of the day, when demand will be greater than capacity. instead of those all too familiar error messages, customers will be put in a queuing system and given a time to try again. politico's rachael smolkin says the white house is walking a fine line trying to encourage users back to the site without overwhelming it. >> they have to be very careful to avoid declaring a "mission accomplished" moment here. they need to rebuild confidence slowly. they need to continue to work on the web site. >> reporter: democrats on capitol hill have been pressuring the white house for a quick fix to boost enrollment numbers.

there is concern, perhaps bordering on panic, that the longer problems with the affordable care acts persist, the more vulnerable the party will be in next year's midterm elections. >> if the web site does not work over the next couple of weeks, expect to hear a lot more noirkz a lot more angry noise from the democrats in congress. >> reporter: december 23 is a key date for people who want coverage january 1 and the administration is expecting a surge in enrollment at about that time. if the web site isn't functioning properly, jim, there could be a ripple effect that cripples the president's health care law. >> axelrod: jeff pegues reporting for us tonight from our washington bureau. thank you, jim. antigovernment protesters in thailand are promising a violent day tomorrow when they say they'll seize the prime minister's office. one person was shot to death during an outbreak of violence in basic cock today outside a stadium where supporters of the prime minister, yingluck shinawatra, were rallying. it's ubclear which side the dead man office. it turns out u.s. forecasters

overestimated hurricane activity this year. the 2013 hurricane season ended today. twen six and nine hurricanes were initially predicted and we ended up with just two storm systems reaching hurricane strength. just one of those made landfall in the united states which means this was the calmest season in 31 years. just ahead, a rare look inside secretive north korea when the cbs evening news continues.

today urged the quick release of an 85-year-old man from california named merrill newman. he's a korean war vet taken off a plane in north korea last month just as he was about to leave the country following a 10-day tour. the state-run media in north korea released a video today,

apparently showing newman apologizing for war crimes. >> on this trip, i can understand that in u.s. and western countries, there is misleading information and propaganda. >> the statement is full of grammatical errors. he does suffer from a heart condition. you heard the word "reclusive" a lot when somebody is describing north korea. the regime doesn't let the rest of the world see what it doesn't at the present time to but the tight controls have been loosening ever so slightly starting just about two years ago when the associated press was allowed to open a bureau in the capital of pyongyang. david guttenfelder is the photographer assigned to the bureau. he spend up to three weeks at a time in north korea. >> you go to these maz spectacles -- 100,000 people in the stadium, creating these huge mosaics of propaganda.

if you look closely, it's children flipping cards and they're peeking out from behind the boards. so rather than photograph the whole scene, guin and you see sort of the ropes and pulleys behind what they want you to see. >> axelrod: he's been to 75 countries in his 18 years as a photo journalist, making more than 20 trips to north korea alone in the last 13 years. to guttenfelder, the steps north korea is taking are halting and small, but unmistakable. are you feeling that what you are allowed to do is different now than, say, a decade ago? >> for me, it's certainly different than it was before. they are not putting their hand in front of my camera, but, of course, there are things that we can't see. i live there by want fact that photography can be sphwherptd a number of ways. so i might take a picture that to them they hold up very proudly, and to us, it reveals something totally different.

>> reporter: what is it like outside pyongyang? we've heard about the grinding poverty in the countryside. tell me what you see out there. >> people live in very basic life. they farm by hand. you see groups of people gathered in rice fields by the hundreds with vans parked and speakers on top to play propaganda to motivate people to work. there are checkpoints along every road so they limit where people move and how people move around the country. you do see children who show clear signs of malnutrition and clear signs of a very hard life for people. >> axelrod: is north korea a place where the average person has found a way to scratch out some sense of joy amid all of this hopelessness? >> i cannot imagine how difficult their life is, mainly because i don't think any of us

can imagine living a life where we are under so much scrutiny and so much control. but that said, i think people find their way, and they find their way within their system to survive, to live, and to be happy. you go to a department store, and you see a man with his daughter lifting her up as she goes up the escalator, just like i would do with my own daughter, andun there is real receive there. >> axelrod: while guttenfelder is enjoying the longer leash he has been given by the north korean government, he does tell us he has no clear idea where the regime is giving to to him.

description of firefighters. they run into the buildings. everyone else is running out of.

but now some firefighters are learning how to put themselves bothe line of another kind of fire. buhr takes us to fairfax city, virginia where firefighters are training to save lives during maz shootings. >> reporter: when the first tactical teams responded in this active shooter drill, not everyone had a weapon. these two firefighters were armed with medical gear. it's a radical change in tactics for firefighters in fairfax, virginia. andy vita is the assistant chief. >> you know, lifetime our firefighters say, "if i have a hose i can go into a fire and i can put that out." in this one we're taking them into a gunfight without a gun. >> reporter: when you have a mass shooting scenario when you have a lot of people wounded, it's critical to get in there even while the event is still unfolding. >> if somebody has gone into the front door of the school and shot people on the way in and they are now in the cafeteria or gymnasium, we can go in and save the lives at the front door. >> reporter: at the theater

shooting in auror acolorado, in 2012, most of the severely wounded were transported by police. firefighters and paramedics, following their training, waited across the park lot for the all-clear. in fairfax city, waiting is no longer an option. firefighters here are new training with bulletproof vests and helmets and they're required to follow police into active shooting scenes. it's not an easy adjustment for veterans, including joe tutt. you're a firefighter. >> yes. >> reporter: you're ready to respond to a fire. suddenly they say here's a ballistic vest and a helmet. >> we're going into a situation that is very different for us and that stress level, a roft us have never been involved with. >> reporter: moving quickly with police protection, tutt and his partner treated the injured and found ways to move the most critically wounded. >> what we're trying to do is get as close to perfect as we can. we want to save everybody, and time is of the essence. the quicker we with get people

in there the more people who are going to be safe. >> reporter: it's a new approach, chief vita says, more fire departments must embrace. bob orr, cbs news, fairfax, virginia. >> axelrod: still ahead, come and get it. the free giveaway that emptied this house.

suburb today, there was a rather unusual giveaway. the contents of an entire house. >> i had a couple of rules. no pushing, no shoving, no fighting,un, no stealing from somebody else. this isn't wal-mart. >> axelrod: brian bagnall posted on craigslist all of the items left in his mom's home in franklin park, illinois, were free for the the taking. his mom had recently moved and rather than sell her belongings,

brian said he wanted those in need to have them. this morning cars lined the block, and in all, bagnall says 150 people cleaned out the home and garage by midafternoon. and this update from washington, illinois, the town devastated by that tornado two weeks ago tomorrow, specialist jacob montgomery of the national guard has been reunited with his missing pit bull pup dexter, found nine days later under some rubble. dexter was only slightly injured and is, apparently, bound for a full recovery. if you haven't seen it already, we've got a play from today's auburn, alabama football game you'll be watching for years to come. it was 28-28 with one second left in one of the most heated rivalries in sport. 'bamma is trying a 57-yard field goal. it's short and an auburn player named chris davis brings it all the way back for a stunning auburn victory. coming up, how jenny hatch

became a hero for the developmentally disabled.

with some holiday inspiration. actually, this is good for every other time of the year as well. the c.d.c. says roughly one in six american children has a developmental disability which can impose constraints on daily life that continue into dutihood, and that's where a woman by the name of jenny hatch comes in. don dahler has her story. >> reporter: jenny hatch has worked at this virginia thrift store for more than six years. >> i love my thrift store. >> reporter: the 29-year-old is meticulous, making sure the shelves stay organized, and the merchandise fashionable. >> so the pink is, like, done now. >> reporter: she even runs the register. >> 75. >> reporter: the store owners, kelley morris and jim talbert, have long been jennie's friends. they are now her guardian.

>.>> reporter: hatch, who has down syndrome, wanted to live with moris and talbert. her mother and stepfather wanted her to live in a group home. the case went to court. jennie won. attorney general jonathan martinis. >> we had to change long-held, ingrained beliefs about what people with disabilities can and can't do. >> reporter: the judge granted morris and talbert temporary, limited guardianship over hatch, until august, 2014. after that, it's up to her. >> i don't think jennie needs a guardian for everything in this world. i think, to quote jennie, she just needs a little help. ( applause ). >> thank you. >> reporter: since her court victory, hatch has become an icon for the developmentally disabled. in october, she also became the face of a foundation, the jenny hatch justice project. d.c. native reinking is their

first client. >> everybody needs a little help every now and then, but once you're independent, i think you're good to go. >> reporter: when king turned 18, his family became his legal guardians, but his mother, suzie, says her son doesn't need that level of supervision. so they've taken their case to court. >> we followed jennie's story, and we decided well, why not try it ourselves. we tried it before, even though we were turned down, we decided to try it again. >> reporter: when her guardianship expires next year, hatch is still dividing what to do-- power of attorney, guardian, or neither. she's the one to choose. >> and i'm here to spread a message for disabilities, i'm taking over. >> reporter: in the meantime, hatch says she'll continue to get by with a little help from her friends. don dahler, cbs news, new york. >> axelrod: and that's the cbs evening news for tonight. i'm jim axelrod in new york. good night.

what he saw. he was there when the super typhoon hit the philippines. hear a kpix 5 employee describe what he saw. >> a good samaritan dies trying to save a teenager. >> a fight against a new planned parenthood clinic set to open on monday. >> kpix 5 news next. ♪ because we know how much you do

to make the holidays just right. from ornaments to ottomans, memories are made with ikea. this is kpix 5 news. >> you think about people in natural disasters. you give survivors credit. >> kpix 5 employee is there when super