c1 p . good morning and welcome to mosaic. i'm rabbi eric weiss. throughout the country, communities are taking a very deep look at issues of work, and its economy, and ways in which a community can contribute by working economy to the common good. we are pleased to have in this conversationmorning, lisa country man, to talk about this important issue. welcome, lisa. what is jv s? >> reporter: we believe in the power of work to transform lives. we are a nonprofit, no one

sectarian work force organization that is grounded in jawish values but that serves the whole bay area community. our mission is to open up access for opportunity for those who have been left behind where it is a beautiful, big vision statement. i'm wondering if you can give us a couple of examples about how does it actually find its way to the ground? >> yes, we work closely with employers in sectors that are showing very strong growth and particularly sectors that have a large percentage of middle skill, middle wage jobs. one of the things that happened since the great recession has been a hollowing out of the middle of the labor market. what that means is the growth that has been happening has been happening in the highest paid, highest skilled jobs. unfortunately in the lowest skilled, lowest paid jobs with a shrinking pool in the middle. so we focus on making deep

connections with employers in sectors that offer middle skill, middle wage jobs and building out career pathways in partnership with those employers in those sectors. that looks like connecting people with skill building training. that's hard skills, technical skills and soft skills or communication skills, followed by a paid work experience in partnership with an employer, often that is paid by the employer. and then a direct connection to employment with a goal of getting people into jobs somewhere between 40 and $80,000 a year. >> communities throughout the country face this issue. and every community has a lot in common with every other community. and at the same time, every commute is un ncaa. i'm wondering if you can talk a little about how jv s understands our local bay area community and makes decisions about what sectors it moves into to form partnerships and

to actually then contribute to the economic work life of a community at large. >> that is a great question and a really big question. a couple of things i would like to draw out about that are, first of all, that the bay area economy in terms of the inequality that i was describing and a hollowing out of the middle, the bay area economy is probably the most acute case in the country. and in that sense it makes the work that we are doing here in partnership with employers a really great testing ground for developing programs that can work. that can solve that problem. and we believe that if it can work hear, then it should be able to work pretty much anywhere. econ arelookat ctors y factors that a hypersage of middle skill, middle wage jobs. some examples of that are healthcare.

but also utilities if the public sector. another piece of why those particular industries are offering middle skill, middle wage jobs. those can't be offshored or inshored. they have to be done by people who are here. healthcare and the public sector also have the advantage of being fairly recession- proof, so that means those are good incelestements for us in terms of developing programming and partnership and building sustainability. >> reporter: you used an interesting word. i think the term offshore, which opinions a job out of the country. >> that's right. >> reporter: so what is in shore? >> in shoring is a dynamic that we think about. in a city like san francisco, but really the broader bay area. and we work across multiple counties, across the bodier bay area. many companies are, in response to the increasing cost of living, and also the increasing cost, of course of doing business, moving jobs that can

be moved to lower cost areas of the country. >> reporter: is he a job mate leave the bay area for another part of california, another state? >> that is exactly right inks interesting. we are going to take a quick break and come back in just a moment here on mosaic.

. good morning, we are in the middle of a wonderful conversation with the folks about our bay area economy the common good. we'd like to welcome back lisa country man. and becca, the director of healthcare programs. welcome. >> thank you. >> let's jump in and ask you, what are the healthcare programs at jv s? >> so we have a diverse portfolio of healthcare programs. i think of our programs in two different ways. we serve people who are already licensed or certified in the field and people that dope have any healthcare experience but want to get a foot in the door. so we serve really a wide range of occupations. we work with medical

assistants, dental assistants, lvns, rns, and occupations we have seen are in high demand in the bay area and also have good entry level wages. so our refresher programs are designed with people that have a certificate, are censed maybpehohave taken a time off and got a licensed certificate and weren't able to find work in that field. we have targeted shore term trainings for those folks to get that confidence back up and also to practice all the soft skills. then they go into a work-based learning experience, where they are learning a wage, practicing the skills again. our other training programs that are trained already and our dental stop and medical stop programs and our medical administrative training as well, folks, again, are going through a clinical training program. sometimes in partnership with a

local training provider like san francisco state. we are supplementing that training with soft skills again, and a work-based learning experience again, practicing skills, getting a lot of coaching and support and support with a job surge at the end. >> so lisa was talking about the commitment to identifying where a gap and filling that gap in the healthcare sector within the context of paidal wage jobs so i know for anybody out there for wants a job, at a certain.where the rubber hits the road is getting the kswb. i'm wondering if you can talk a little bit about that peace of the puzzle that i know jv s is involved with to the point at

which somebody lands in that space. >> we talk to them about skills, all the way down to what should they say in an interview? what keep of attitude should they come in with? what do they need to be able to say to land that job. we i want grate that training so people receiving it's lightning side the harder skills. then we bring employers into the process every step of the way. many of our programs are targeted at a specific employer and that employer is helping us select participants for the program. they let us know the kind of folks they are looking for what skills they are looking for. once we bring people into a training program, they are already well set up because the employer has bought in already to this group of people. throughout the training we are

providing things like networking, sitting down and writing a resume, how to apply online. many of our participants actually have offers from an employer because they have shown what they can do on the job. a hiring manager can see they are trained in this specific setting and they have already shown what they can do on the job. for those still looking for work, they had access to a one- on-one job search spore from one of our staff, group workshops and a whole slew of services around how to practice those skills and keep themselves current with volunteer opportunities, practicing mock interviews with our volunteer, really everything they need in order to land that job. and once they land the job, we are touching base with folks to make sure they can be successful within their first 90 days and their first year of

work. i know work is a skill set and an employer who will hire a worker. i'm going it talk to you about in a concrete way, who are the employers jv s works with? >> so we work with a lot of employers in the bay area. some of our bigger name employers are cpm c, ucf, and we also work with private practices and small community clinics or the consortiums in the bay area. we want to make sure our participants have a choice in where to work and choose the environment and workplace that is right for them. so we try to have a real

variety of partnerships. we are going to take a quick break and come back to this wonderful conversation in just a moment. [ cell phone rings ] >> yeah, i'm watching it too. i see them every day. >> the curtains, they're always drawn in this place. >> i know. >> that guy, it seems like he's in charge of them. i don't know, i don't feel very good about this.

>> we have to report this. >> yes, absolutely.

. good morning and welcome back to mosaic. we are in the middle of a wonderful conversation with jv s, would like to reintroduce you to less sa country man, the chief strategic officer and introduce you to keisha quan, the medical group administrator for kaiser permanent. can you jump in and talk a little bit about the partnership? >> absolutely. we have been working together now probably for two and a half years. it started with a need lisa

identified, the hollowing out of the work force. what we found is we would have medical assistants who would take a job in san francisco, but after 6 months or a year they would transfer to a location that and so that cause as you know churn results in people not being as effective at their jobs, and also it is expensive, because you are constantly training people. i met abby, the chief executive officer for jv s at a function, and we started talking and she told pea about the refresher program. in particular, what i liked about it was, we were able to help develop curriculum. they work with us and we could put pieces of it if the curriculum, which we real le appreciate. and they were going recruit around san francisco and in the city of san francisco in particular. the experiment was that, if we

could get people who lived nearby, would we be able to reduce that churn and help the joaquin el chapo guzman by providing jobs and healthcare and other things in the community. so it was a win/win. and we have been very happy. we have been it working really well. and they not only know the clinical skills, they know the soft skills of customer service, and we teach them about our computer systems. and it is working very, very well. i think a lot of people know kaiser has its origins in worker health. i know that value has stuck with kaiser. certainly in the bay area. and so i'm wondering, in terms of how you looked at what called the churning and what lisa talked about, do you find

if you tend to hire people in the community, the job keeps them anchored to the community? is that part of the vision of creating healthcare in the system? >> we have been tracking our numbers. there is definitely lower churn and people are staying. and i also have to say some of these well trained medical assistants are some of our best medical assistants. so we are very happy with it. can you talk a little bit about how people come into the system? so if they come into a program directly linked to a job that may or may not happened at kaiser or someplace else, how you educate people to the expectations? and what ained to do and what the job expectation might be? -e of course. we do targeted outreach for all of our career pathways programs. and for a program like our

partnership with kaiser, of course it helps immensely in our outreach that kaiser is such an attractive employer. people really want to work with kaiser. and so, i think that draws a lot of people. we get, sometime, 200, 300 applications to be in a training cohort of 20. there is a lot of interest. people understand and we set expectations from the againing that what they are stepping into aclassroom training, but not aegean tee of employment at kaiser. they understand they have the opportunity to prove themselves in that moment. if they don't get an oppounity course continue to apply. but we would also work with them to look at other opportunities as well. so if somebody's interested

in the healthcare programs, how do they make on to our website and get connected through there. they could submit an intake form. >> what are some of the positions kaiser is actually looking for? >> right now, we are particularly focused on medical assistants. we are increasing the number of medical assistants we have been hiring the last couple of years. and find it really helps the physician. so that is the one we are working with jv s on. certainly we have other positions in other areas, administration. thank you, so much. we are going to take ijuomen

. good morning and welcome back to mosaic. i'm rabbi eric weiss. we are in the middle of a wonderful conversation about work, our economy in the bay area and the common good with lisa country man, who is the chief strategic officer at jv

s. we are joined by noria reyes. less sa, i know there are different ways with jv s. i wonner if you can talk more about how jv s lets the public know its work. >> reporter: opportunities like this are an occasion to do it that. but really our big event is strictly business, our annual luncheon. our big fundraising event for the year. it is really a celebration of the people who have benefited from our programs, and an it up, also, to showcase our fantastic employer partnerships. and noria is going to be honored as one of our employees of the year at strictly business. >> congratulations noria. >> thank you. >> what brought you to jv s? >> i was struggling to find when i trd to reapply to jobs, it was really

hard for me to p find jobs. employers would see oh she is two years off a be i don't, they won't call me. they said we went in another direction, thank you for submitting the application. but they wouldn't call may. and i was in this program that helps women who are single moms. and they told me about jv s. and i liked the opportunities that they were giving me to do that refresh may skills. i was a approximately stop, but this was giving me time to prep myself, before i actually we want to jobs. and it became more than that. more than just a refreshment program for a little time x then go ahead and find your way. they helped me from teaching me how to do an interview to how

to dress up, to actually do the interview. they gave may the opportunity to do the training at kaiser and gratefully, i got hired. >> reporter: so what is a medical stop? >> a medical assistant is a person who helps the doctor in the back office. like withholding instruments, prepping for procedures, rooming patients, the people that go to a hospital, they have contact with the medical assistant. the first person they register them or they grab them and put them in the room, are so the doctor can sea them. i'm going to jump in. the medical assistant plays a really important role in influencing and setting the tone for the whole patient experience. and so that is part of the reason why the employer partners that we work with like

kaiser are so concerned about having medical assistants have a deep grounding inpatient communication and all of those soft skills. because they represent and stand in for the organization. >> it reminds me that healthcare, we all know, is so complex. and the complexity can also be basically the way in which a patient arrives to a doctor's office. when they are waiting in the waiting room and their name is called and people typically are nervous, they are not there because they are well, they are there because they have a concern. and i'm just wondering from your experience of your years of medical assistant, how do you understand. are there ways people need to calm down? what are some of the things yo have observed abt how pe to kin

of being calm, once they are insithat office? >> i don't know if calm is fair enough. they will not be calm. but jv s, actually taught may if you are calm yourself, if you present yourself with a calm manner, they will needly calm down. because most of the patients are not there because they want to be in the hospital. like something is going on. something brought them there. so they are stressed out, they have to take time off, all of this is some of them are in pain. so i remember one of my co- chairs or teachers taught me never. >> of all things we have to stop. i'm so sorry. in a sentence can you say? >> yes. just breathe. like if you are a medical assistant person, breathe

calmmy. the patient is going to respond. >> reporter: i think it is a wonderful way to end our conversation with healthcare, which is just breathe. and stay centered. so thank you so much for being with us. here on mosaic. have a wonderful day.