p.m. law enforcement records obtained by cbs news show rioters used unconventional weapons. hammers, hockey sticks and bear spray. and brought crossbows and molotov cocktails with homemade napalm. others used military style tactics to navigate through the crowd, wearing body armor and gas masks. around 1:10 p.m., mr. trump concluded his speech. >> thank you all for being here. this is incredible. >> reporter: outside the capitol, the crowds swell. >> let's just start. >> reporter: inside, house speaker pelosi gaveled in the joint session of congress. more than an hour later, well over 300 rioters forced their way into the building using stolen police shields, even ladders. >> you're outnumbered! there's a billion of us out there. >> reporter: those arrested come

from over 40 states including at least 24 women, at least 16 military veterans. and more than two dozen rioters have alleged ties to extreme groups, proud boys, oathkeepers, three percenters and believers in the qanon conspiracy theories. in one case, it began as early as november. records describe primary targets, politicians, law enforcement and media. listen as they chant threats against the former vice president. >> hang mike pence, hang mike pence. >> yeah, we need to get our boy donald j. trump into office. >> reporter: rioters live streamed on platforms and used walkie-talkie app zello with a channel called stop the steal as well as ham radio frequencies. authorities later recovered long guns and semi-automatic handguns.

from one rioter armor-piercing bullets. the fbi is searching for the individual who planted two viable pipe bombs at the headquarters of the democratic national committee as well as the republican national committee on the evening of january 5th. both offices are walking distance to the capitol. the fbi is offering up to $100,000 for information. >> that was catherine herridge reporting. health experts warn a coronavirus environment first detected in united kingdom will be soon dominant. of the vaccines, less than 3 million gone to residents of long-term care facilities. jonathan vigliotti is in california at one of the first care centers to have a major outbreak last spring. >> reporter: all of us know someone that's waited in line for the vaccine for hours. gordon manor waited for months, told they were the priority.

with number of residents killed last year. instead, they faced red tape. alyssa malary i is the executive director, after covid tore through the facility, she and her team enacted strict covid protocols, they went about seven months without a single case, then two residents tested positive in november. >> we thought we were following all the precautions, we had been doing this for months. >> reporter: so to be clear you're saying that since last spring you've only had two residents test positive? >> right. >> reporter: that's incredible. >> fear, and the threat of coronavirus coming back in is definitely a motivator. >> reporter: gordon manor enrolled in the federal government's vaccine program for long-term care facilities in october, but as that rollout stretched into january -- >> we had not received any communication whatsoever from anybody about when our turn was. it turns out that safeway called, and safeway was able to say hi, we can come and do a

clinic at your facility. >> reporter: finally, in late january all but one of gordon manor's residents received their first dose of the vaccine. before officials with the federal vaccination program even reached out. among those vaccinated, 91-year-old yolanda baldini, and 99-year-old eunice dalla-costa. they're sisters and roommates at gordon manor. on monday they got to visit outside with yolanda's son dennis baldini. how relieved are you? >> very relieved. they're safer in there than i am out here. >> reporter: that's because mallari is taking no chances. >> i can't wait for people to come save me. >> and mallari-tu tells me every resident here will get their second dose later this month.

she is relieved, but she is worried for seniors at home that don't have anyone fighting in their corner to get their vaccine. >> jonathan vigliotti reporting. you're watching the "cbs overnight news." (ringing) - hey kaleb, what's up? how you doing? - hey, i'm good, guess what, i just had my 13th surgery. - really? i just had my 17th surgery. - well, you beat me. - well, i am a little bit older than you. - yeah it's true. how are you doing? - i'm doing good. i'm encouraged by seeing how people are coming together to help each other during times like these. - kind of like how shriners hospitals for children is there for us. imagine if i couldn't get my surgery.

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. the popular stock trading app robinhood is being sued by the parents of 20-year-old alex kearns, he took his own life after being told he racked up massive losses through the app. turns out that was false. our investigation has found a long history of custombinhood. and the company declined to tell us whye so tony dokoupil set out to find the answer. >> he just wanted an answer. >> he just needed a little help. >> reporter: dan and dorothy kearns say their 20-year-old son alex believed he was in deep financial trouble from last june when his robinhood app flashed what appeared to be a negative balance of $700,000. >> he's been told we're freezing

your account for the moment and you owe us money. >> right. i think he was in pure terror about the situation. >> reporter: robinhood is a stock trading platform that allows anyone to trade with no fees and experience and no minimum balance. headquartered in silicon valley, the company also has no phone numbers for customers to call. >> alex had written them asking for help. unfortunately, that's the only way that robinhood communicates is through email. and their response was a canned reply, basically, we'll get back to you later. >> reporter: later, it turned out would be too late. more than a full day after alex sent three emails to the company. another automated message suggested he didn't owe any money after all. by that time, he had already taken his own life. >> we n'nt anoeril >>r:s a realoncern accoing

in 2020 the federal trade commission received more than 650 complaints from robinhood customers. that's more than twice as many as its competitors. a common theme getting no response from the company. i'm unable to withdraw my money or invest in stock from my account writes one user. who received no reply after a week. describing themselves in need of money in these difficult times after losing their job. >> i feel sick because it was an issue then, it's an issue now. why didn't you fix it? >> reporter: katy laplante answered calls as a contractor for robinhood in 2016 and 2017. back when the rapidly growing company did have a telephone hotline. what was the goal of customer service at robinhood? >> this sounds terrible, but our goal was to answer enough questions so that the customer would hang up. >> reporter: she was not a licensed broker, so, legally,

she could not provide financial advice. but she says the brokers robinhood did employ were often too busy to take referrals or field customer complaints. >> there was so little we could talk about when it really came down to the customers' questions. >> reporter: were these people calling and emailing, were they losing money? >> yes. >> reporter: cbs news spoke with five other former customer service workers including one who left the company just last fall who all said robinhood's brokers were rarely available to help customers who needed financial advice. >> if it was really egregious, i would pitch a huge fit. i mean, a fit. put down my phone, put you on hold, start really getting aggressive with my supervisors but how many times a day can you do that. >> reporter: while the company touts how easy it is to trade stocks on the phone -- >> she's probably investing right now. >> reporter: -- good luck trying to use it to call the brokers. cbs news has learned the company dropped their customer phone

line in 2018 because they weren't keeping up with demand. >> provides no mechanism through telephone call, live email services, anything to get live answers to questions. >> reporter: ethan brown and benjamin blakeman are attorneys for the kearns family. they say robinhood cut down on customer service to save money. >> they didn't set it up so they had customer service. and they didn't set it up for the benefit of their customers. >> reporter: in the new lawsuit, they argued had anyone bothered to respond, alex kearns would be alive and well today. >> i don't think it's bad for these kids to to learn about stocks. i just think there are other responsible ways this can happen. it feels like robinhood is the wild west. >> robinhood's ceo vlad tenev declined an interview with us but in a statement said it was devastated by the death of alex kearns. and since then has hired hundreds more licensed brokers to provide customer support. robinhood also added a feature for customers in his situation

to request a callback from the company. though it still does not have a phone number for customers to call.

house impeachment managers will continue their case today, accusing former president trump of inciting insurrection. but no matter the evidence, mr. trump is expected to be acquitted. what will that mean for the future of american politics? senior political analyst john dickerson shared his thoughts. >> it should be novel enough that this week will be the first trial for a former president and that he's the first president to be impeached twice. because we're in fresh territory for other reasons. the trial is taking place at the scene of the crime and those who sit in judgment are witnesses and enablers. these circumstances make donald trump's second impeachment more than just behavior.

what's also at issue are the dangerous forces that fostered the insurrection. the trial is not just about the past. but about the health of our political future. donald trump lied when he said the election was stolen. lack of proo contrary and repeated court losses did not stop him from selling that lie to his supporters. >> the mob was fed lies. >> said republican leader mitch mcconnell. >> they were provoked by the president and other powerful people. >> while the impeachment case is being presented, senators are not allowed to speak. and this echoes the silence of senators who after the election sat mute as the president told his lie. they did not speak up for the truth because they did not want to upset their voters or donald trump. they knew the election was not stolen. they knew there was a cost to this lie. still, they were silent.t the . putting the political tribe over

the public good poisons politics. the insurrection showed how. but not everyone took that lesson from january 6th. the trial will tell us who is still playing footsie with madness. when it is time to speak, senators can prove that they are not still captive to the big lie. or the habits that fed it. they can affirm that joe biden did not steal the election. and that it was wrong to say so. that their duty is to reality, not the comfort of their followers. ♪ republicans argue this impeachment violates the constitution. that's debatable. but there should be no debate about the violation when tribalism threatens a free a fair election. but it is still not possible to shed that tribalism to embrace reason or facts because it might anger voters or the defendant.tt l vote boith 6 still has a pilot light burning.

and that's the "overnight news" for this wednesday, for some of you the news continues, for others, heck back latat it's wednesday, february 10th, 2021. this is the "cbs morning news." moving forward. the senate says the trump impeachment trial is constitutional. why the former president was apparently mad at his own defense team. finding the origin. scientists are close to wrapping up their covid investigation in wuhan, china. how they believe the virus could have started. the legacy lives on. "jeopardy!" host alex trebek makes a lasting donation even makes a lasting donation even after his death. captioning funded by cbs good morning. good to be with you. i'm anne-marie gre