familiar with. her home flooded in 2017's hurricane harvey. those claims settled just 12 days ago. >> when this happened, i walked out my frontdoorer and fell to my knees and i sobbed. in dealing with the insurance company is a nightmare. it is a nightmare. i can deal with the damage, that can be fixed. but another 3.5 year battle with the insurance company, i don't have it in me. >> reporter: the price tag could surpass $19 billion in insurance losses. the problem that many are facing getting estimates for the damage and there's standardization across insurance policies. the texas department of insurance suggests filing your claims as soon as possible. taking photos of damage, and waiting to make permanent repairs until speaking with the insurance company. otherwise, they may not pay. >> how do you put a price tag on what i have spent in my time. >>or charlton,

she agreed to receive less than half o$300,000 she paid in repair bills for hard very. >> every time we see something, it's a reminder of grief and trauma and fighting. >> reporter: her house is unliveable. for now, she and her twin daughters are staying with neighbors. now, president biden's disaster deck arelaration will open up c for home repairs and housing, it's not known how much each person can receive at this time. >> congress continues to hammer out details of president biden's nearly $2 trillion covid relief bill, it includes billions for extended benefits. but in california, the unemployment system is coming y

>> reporter: creating pastries is what she is paid to do as a private chef, in the pandemic. >> idings and the part of the business is gone. >> reporter: she aapplied for unemployment benefits. which is paid through a bank of america card. when she reviewed her account, she saw somebody had taken out $300 two days in a row. and so she called the bank. >> when i called to make the fraud claim, they froze my account that day. >> reporter: bank of america told her it would investigate. but then she got a letter saying her claim had been rejected the date on the letter, december 15th. >> they closed your investigation on the same day that you called in. so, what does that say to you? >> it says to me that they didn't investigate it. that they just denied it. you know. and we are not going to refund the money. >> reporter: not only was the $600 plus not refunded, she

said, her account is still frozen with the bank now holding over $8,000 still? her account. >> i have the feeling like it's not going to come back to me. >> reporter: john and julie luna say they too lost money when someone went to various southern california atms and drained john's unemployment accounts, stealing over $5,000. >> five days in a are row of $5,000 transactions. >> i was out driving and she called me hyelling and the only words i could understand was bank and money. >> reporter: john said is bank of america would investigate and sent a letter two days all right rejecting the claim. >> they are saying we believe you committed the fraud. >> that is how w twewe b. or wk contact us and found a pattern. the bank sending the same letters to people who say they were the victims of fraud, telling them their

investigations were closed which meant if they didn't call the bank back to reopen their case, they would never see the money they say was taken from them. >> i think clearly they are not investigating. >> reporter: david choo is a california state assembly member. >> they get a letter 24 hours later when clearly no investigation has been made where the bank tells them, nothing is happened here or it's your fault. it would not surprise me if there was a violation of requirements. >> reporter: bank of america is saying they follow all requirements and that criminals withdraw funds on the cards and falsely claim the transactions were unauthorized in a hearing last month, bank officials assured california legislators when it comes to legitimate card holders. >> we investigate and refund or credit the funds back to the account. that's what we do. >> reporter: but this former bank regulator questions that. thesaims. not sound like

>> the accounting professor david p weber used to work as special council for enforcement for the federal office of the controller of the occurrency, the agency that enforces banking regulations. in your view is bank of america breaking the rules here when it comes to the regulations? >> yes. it's not reasonable, and i don't think it's good faith. >> reporter: for example, he told us what he thinks bank of america should do when there's alleged fraud from atms, they could pull the camera footage and see if the person you spoke to is the person who swiped the card. there's no way in a span of 24 hours they are able to look at the camera footage. >> reporter: they believe federal regulators should look at bank of america's practices. >> the fraudsympt

rica is keeping its money and the only ha had suffering are sd ott thr family in the middle of the pandemic. >> the occ and consumer financial protection bureau would not comment. bank of america is saying they paid out millions of dollars in claims and the people that get the letters can call back in to get their cases reopened. they also told us they are working on a list of people that working on a list of people that we provided to them, the (ringing) - hey kaleb, what's up? how you doing? - hey, i'm good, guess what, i just had my 13th surgery. - really? i just had my 17th surgery. - well, you beat me. - well, i am a little bit older than you. how are you doing? - i'm doing good. i'm encouraged by seeing how people are coming together to help each other during times like these. - kind of like how shriners hospitals for children is there for us. imagine if i couldn't get my surgery.

who knows what would have happened. - same for me. i know my shriners hospitals family will continue to take care kids like us who need them most all because of caring people like you. - like me? - no, the people watching us right now at home. - oh, those people. hi people. - kaleb and i know not everyone can help right now, but for those of you who can, we hope you'll this special number on your screen right now. - you'll be making sure our amazing doctors and nurses can keep helping kids like us, who need them now and in the days to come. - your gift will make a huge difference for kids like us. - ooh, ooh, show them them the thank you gift. - okay, okay, hold on a second. with your gift of $19 a month we'll send you this adorable, love to the rescue blanket as a thank you and a reminder of the kids you're helping with your monthly support. - so what are you waiting for? you can use your phone and call,

or go to loveshriners.org to give and join with thousands of other generous people who change lives with their gifts every day. - i think that's about it buddy, good job. - my pleasure captain. please call now. if operators are busy with all the other caring people, please wait patiently, or you can go to loveshriners.org to give right away. - [alec] big or small, your gift helps us all. - [both] thank you. (giggling) ♪hey, hey, how you doing, baby?♪ ♪you look mighty fine.♪ ♪i figured i might come your way,♪ ♪and roll up on you with that golden ticket.♪ ♪ ♪ smell irresistible. new axe. when i'm shaving down there not just any razor will do smell irresistible. new venus for pubic hair and skin t for a smooth shave with blades that barely touch skin ♪ i'm my venus ♪

a year in to the coronavirus pandemic, some parts of of the world are slowly returning to a new state of of normal. we have the view from milan, italy. >> reporter: he just turned 1 year old, and what a year it's been. it used to be that when my kids coughed we didn't immediately freak out said her mother. but now in our family a cough is no longer a cough, it's really stress. two weeks after she was born. her mom noticed a fever. s the covid, the first case in a newborn she said, they immediat h in even say goodbye. she became a symbol of hope for

the hard hit area. as people followed the progress of the baby. the country joined her in isolation, in what was unthinkable for a free society, a lockdown. the military turned in to morticians, the virus robbing people of their lives and dignity, and the city of its people. from milan to rome, life is returning now. across italy, old traditions are back, but a little different. >> you know, a year ago, something as simple as ordering a cappucino is unthinkable. it's hardly as if things have gone back to normal. you is to wear a mask at all times according to the law even outdoors, except when you are eating or drinking. a slow recovery not without casualties. something this child's mother knows first hand, covid killed her uncle and grandfather while

the baby was still in the hospital. finally after 40 days, she was covid free on easter day said her mother. it was a true resurrection for us, despite the death in italy, the baby brought us life. a year later, italians are eagerly awaiting the vaccine which is taking longer to roll out here in the european union than it is in the united states. there's many italians in their 80s who still have no if idea when they are going to get it in, this in a country with one of the oldest populations in the world. milan. >> and chicago there's a restaurant owner that is getting rave reviews. not for the food that he sells, but for the food he gives away. charlie demar has the story. >> the sun is not up yet on a freezing february chicago morning but robert is on the move. searching for his unlikely target, 15 dozen steaming

tamales. >> we are hoping to buy out the stock of tamales so they can go home out of the the cold for the day. >> reporter: he buys the supply and the own er of the stand gets to end her day before it begins. her reaction was what? >> disbelief, thought i was crazy. >> reporter: he is not crazy. he cares. >> enjoy, buddy. >> reporter: he takes the tamales to homeless shelters and tent camps under train tracks. >> thank you, thank you. >> reporter: which is where mike williams lives. >> it's not often that we get a hot meal. >> reporter: something small like a tamale can have a big impact? >> yes, means a lot. >> reporter: the idea was spontaneous. >> i saw a lady that looked stressed to be in alaska and i asked her, i'm like, if i bought all of your tamales would you go home for the day? >> reporter: the restaurant owner paid out-of-pocket until he posted the pictures on social media and donations poured in. buying the hot tamales does more

than get the vendors out of the cold, it gives hope to those that need it most. >> we need

when you humble yourself under the mighty hand of god, in due time he will exalt you. hi, i'm joel osteen. i'm excited about being with you every week. i hope you'll tune in. you'll be inspired, you'll be encouraged. i'm looking forward to seeing you right here. you are fully loaded and completely equipped for the race that's been designed for you.

the coronavirus pandemic has caused shortages in many things we have taken for granted over the years and that includes cans, for soft drinks and beer. >> reporter: this can owner is in the middle of a can-demic you are talking about cans.

>> yes, i go back to the frightening thought. >> reporter: last year he was scrambling for cans, 100,000 of them, nearly year in, his supply is about to run dry. >> that means we are down to the last like, i don't know, 5,000--10,000 cans and now, looking for more. >> reporter: you are that close? >> we are that close. >> reporter: bart watson is chief economist for the brewer's association, he said that the can shortage is changed by a change in drinking habits during the pandemic. >> last march, overnight, we as a country started to consume things more in package form. we stopped drinking pints and drinks at bars and restaurants. >> reporter: while small brewers are hit hardest by the shortage, beer giants have said they have not been immune. they say supply the improving but watson said it's not just a beer industry problem. >> we are seeing you know, even the largest producers of soda

for example, to discontinue individual product lines. >> reporter: can makers according to the trade group are ramping up production with 12 billion more cans to come this year. until then, this brewing company started to reuse discontinued cans. rewrap and fill them with new product and soon expect to run out of cans to refill. back at middle brow. do you see a light at the end of the tunnel? >> i go between whether it's a height and whether it's the sun or whether it's an on coming train. and i do think the it's the sun. >> reporter: a can crunch not expected to end until the pandemic does. cbs news. chicago. and that's the overnight news for this tuesday. for some of you the news continues, for others check back later for cbs this morning. and follow us online, any time, at cbs news.com. reporting from the nation's capitol, i'm jan crawford.

it's tuesday, february 23rd, 2021. this is the "cbs morning news." 500,000 covid deaths. the u.s. passes a devastating milestone. the week-long tribute to remember those you've lost. what went wrong. the ntsb gives an early assessment after an engine explodes during a united airlines flight. life on mars. nasa's perseverance rover sends back new pictures and audio from the red planet. good morning. really good to be with you. i'm anne-marie green. we begin with a somber reminder of the impact of the coronavirus

pandemic.