f0 hi, everybody. three winter stor and how travelers are dealing

with the after effects. thousands of flights leaving countless of you in li mbo, and why experts say one airline in particular are causing the problems. and an arrest in a homophobic and racist insults on christmas eve. good evening, and this is what lines looked like at sfo with dozens of flights canceled alone. and to get an idea, the united states process map, this is what is called the flight aware misery map, and it's miserable with the red showing delay and cancellations across the country with 3700 flights canceled alone and nearly 3/4,

2700 from a single airline, and we're talking about southwest. we asked why and they gave us a statement, apologizing calling it changes. the spokesperson for flight aware says that southwest was hit hard because most of their flights don't travel as far as an airline and they have to make more trips to begin with. >> the turnaround times bottom out. you are not making money because you are on the ground and that's because unfortunately of the route structure that they have. >> southwest, the customers who have had flights that are canceled will get a full refund or credit. it will not expire. so if you know someone out there traveling, take a deep breath and we'll come back to the brutal storm in just a moment. but back here in the bay area, we're getting ready for wet weather. and you are

watching the radar. our version of the big impactful winter storm is a strong atmospheric river, and we have one. >> get your floatys. >> get your floaties. there is a flood watch for the north bay and santa cruz mountains. this will be serious. tomorrow is a first alert day at home, and we are looking here on first alert doppler and this is the warm sector of the storm where you don't really get the impressive part of it. let me show what is coming our way, and looking at the big picture, you have to look at the structure of the pacific for the next 36 hours. follow the long straight line of clouds, and if you get rid of the regular satellite you can see what is fueling this. you can see the higher concentrations of the water in the atmosphere, and this is what it can look like. but here's what it does. we noticed the showers tonight beginning, but then it picks up once we get past midnight and watch how

much t.and that's widespread steady rain and stay with us into the early morning hours of tomorrow. this is only 5:30 tomorrow. we have a lot more to look at on the storm. i'll be back with the first alert forecast. back to you, reed. >> thank you. look at this drone video where state police are helping to remove a lot of people via search and rescue. the cars are buried with a driving ban in place for buffalo and the entire area, and the storm blamed for 25 deaths in erie county and more around the country. christian benavides has more. >> reporter: there is no rest for emergency workers in western new york as they brace heavy snowfall and treacherous conditions. this plow rammed another one to free from the snowbank. >> it's the blizzard of the

century. >> reporter: governor hochul said there were 550 rescues and teams found people who died in their cars and on the streets. >> what has been forecast, we have gotten in the city of buffalo and then some. >> reporter: up to another foot of snow expected on tuesday evening, added to the 3.5 feet over the weekend. the storm is is disrupting holiday travel. >> when i found out that the flight was not taking off, i couldn't even get out of my driveway because of the ice. >> reporter: travelers are making other arrangements. >> oh, no. you're fine but getting to the ticket counter, and you're canceled. it's a

horrible feeling. i need to get home today. >> reporter: and the cold weather is blamed for waterline breaks in jackson, mississippi, already dealing with ongoing water issues, and now they have no water. the city of jackson issued a boil water advisory. with christmas behind us, it's probably the best time to return the gifts you may not have wanted. six in 10 retailers have charge policies. $132 billion online orders were returned in 2020 and that more than doubled last year and it's taking a toll on retailers. now, there's a response. because of all that, a growing list of retailers are charging return fees, typically $3 to $10. and target and walmart are extending the

window to january. >> we are playing around to see what is enough for them to protect the margins and keep you happy with the process. >> the national retail federation survey projects 18% of the items sold this holiday will go back to the shelf. santa cruz police arrested a teenager they say was trying to scam people with fake parking tickets near the beach on thursday. chances are you got one of these. the left side of the screen showed the fake, and the real one is on the right. police say that the 19-year-old from watsonville admitted to leaving the fake tickets when they caught him, and they say they found some evidence in his car but he said he never made any money from the scam, but they are investigating if any of you fell for it. a man arrested for harassing two friends at an

in-n-out. 40-year-old jordan krah from denver is accused of harassing two friends in a video that has gone viral. we have chosen not to air the insults. but here is how the friends reacted >> did that actually happen? >> that actually did happen. >> the police chief in the area said that mr. krah will be charged with violating hate crime law. >> community if that makes sense, is wholeheartedly supportive of stopping the movements against csu in general. >> so they say after this man confronted them, he waited outside the restaurant and tornado is stared at them for at least 15 minutes. worker his to walk them to their cars to

make sure they were safe. the police chief said he will determine if krah will face any more charges. pets are a great help to those in the hospital but if you can't get the real deal, robo pets can help.

welcome back, everybody. hospital stays can get lonely

around the holidays especially may have found a way for people to cope. >> they want to encounter a dog. >> reporter: many hospitals use cuddly therap y animals to help in recovery but they don't usually come in a book. >> we had real dogs but they were only here for a few hours a week. >> reporter: that's why anna lee nielson may have found the next best thing. robots that look and feel and sound like real pets. >> it brings smiles to people's faces. >> reporter: it started during the pandemic when she noticed

her elderly patients, many suffering from dementia, were having a hard time. >> the families were not able to visit, and our patients were kind of lonely without their family around. >> reporter: she turned to the san francisco general foundation and was given a and dogskim meredith is the foundation's ceo who was skeptical at first until seeing them in action. >> reporter: they purr and move about, and so lifelike in fact that at times, she has to remind folks they are not real. >> we had to remind one patient i hope that was a happy cat when it was alive because they thought it was a taxidermy cat. >> reporter: they cost up to $150, but the reaction from the patient is priceless. >> i love my friend, pretty. >> yeah. that's your friend. >> reporter: no need feed or

walk film. them except for one thing. >> the only limit is batteries. >> reporter: using battery-operated pets to help patients recharge. just a reminder. do not burn any wood in your fireplace tonight. the spare the air alert that started on thursday is extended through today, and this is a live look at dubling dublin where you can see how hazy it is. and the good news tomorrow is when we have the 40-mile-per-hour winds, it will be gone, but the bigger story is, of course, the storm that is driven in on the winds. you can see it on the first alert doppler, the leading edge of the showers. and that's not the impressive stuff. we pointed this out earlier. and let's look at what we have ahead.

over the next few hours especially in the north bay, you will probably get the preview, the hors d'oeuvre, and the warm sector of the storm will get here ahead of the storm itself and here is where the actual system itself gets here with the stronger and widespread rain. that's about 11:00 tonight when the north bay gets it. you will notice the rain with a higher degree of intensity and that line marches across the bay area. and look at the organization right there. this is probably primetime for the storm coming in the pre-dawn hours. one really positive aspect is the heaviest rain and the strongest wind will be coming in the predawn hours before the tuesday morning commute but the high amounts of rainfall will be left over, and this will have an impact on the morning commute even if the heaviest

rain has passed. it will still be rain, and we'll be dealing with the runoff from an 1.5 inch of rain falling overnight. there will be ponding on the road tomorrow. even if the bulk passed by 10:00, 11:00 tomorrow, we will be dealing with the after effects. it's not only the ponding of water on the roadways but also perhaps, debris on the road from the 40-mile-per-hour wind gusts when the system passes through. and we'll keep scattered showers going, isolated thunderstorms maybe but the real bulk is 11:00 tonight through tomorrow morning where we'll get the 1.5 inch, maybe 2 inches. here is the flood watch with low-lying intersections filled with waters and gutters but smaller tribute easier and creeks in the santa cruz mountains and in the north bay. so if you have trouble spots, chances are you

know where they are, you know, the uncontrolled streams and creeks that can overflow banks. that's going to happen with the amount of rain we're going to get tonight, and then the wind advisory covers the areas hit with the flood concern, so you have a double whamming through mainly the coast range and the santa cruz mountains where we will have the strongest rainfall and wind and downed debris through here through tomorrow and with the winds that will come through at about 2:30 in the morning. you will probably sleep through it, might hear it but might get woken up overnight with the stuff hitting the roof. if you are an early on morning commuter, there will probably be debris on the road and likely ponding of water. we are getting very busy. a full seven-day forecast, wednesday, we get a break but it looks like saturday morning into new year's eve day, that's the next storm. it didn't look as big as

this one but it looks like a pretty reasonable storm. this will be an active pattern, and for r. >> getting out the galoshes. th commanders on a game you saw right here on nbc bay area, and the niners at 11-4, and whether at games or from home, fans throughout the bay have different ways of showing their love for the 49ers and we are introducing you to someone with a collection that has a special place in his heart. >> this one here >> reporter: a collection of gifts he has been getting for years, since the '80s. >> my last few cards. >> reporter: how long have you had them? porterhe to i art

few mebut mostly enjoys watching with his family. >> we are having a super bowl party at our house, and my wife got this, and i department because i liked it a lot. >> reporter: each item has meaning. >> before he passed, his name was rusty, and he used to wear it on gameday. you know, he was big on it. >> reporter: he has his favorite players. all time, joeman plon tan a currently, george kittle. >> i love his enthusiasm. >> reporter: he has faith in brock purdy. >> purdy is great with a heck of a lot of potential. when garoppolo went down with his injuries, i thought our season was over, and purdy was in there are and is phenomenal. >> reporter: his love for the

49ers was passed down from his dad. >> yeah. with my dad from now and then. >> reporterhe pa down to his son and hopes it grows from generation to generation. >> love to play catch can my grandson. coming up, a look back at the positive from 2022. we're having a baby!

this is the time of year when so many travel far and wide to spend time with their loved ones. and in this holiday to share their good news from 2022. >> reporter: the iconic golden gate bridge, it's almost picture perfect, but 2022, from a pandemic to the current tripledemic, hiring freezes to mass layoffs, and from inflation to a deflating time, the year was filled with a lot of uncertainty. but people marched and pushed forth because there is so much good around us. so let's end the year on a positive note. i'm setting up shop on pier 39 asking people, what's their

good news? >> just saw that. >> last night at the nutcracker where we had our first date nine years ago. >> it was the first big date i asked her to and where i wanted to propose at. >> i finally got into a relationship. it's my first boyfriend. i feel the happiest i have ever been like a dream. >> going on vacation in a couple of days. i'm going to hawaii and see my family. and i am really excited with them. >> the kids going back to school. >> reporter: yeah. >> opening up an athletic facility in downtown phoenix. it's going to be called photo body fitness exclusively for athletes and recovery. >> recently started a photography business as about,

and that will be exciting and looking forward to that. >> i just broke up with my boyfriend. he was a playboy, and i just dumped him and i am single and available, and yes, i think that's good news. >> at the beginning of the year, i was going through a really tough time, and i kind of broke out of that, and i really started going to the gym and got really fit and healthy, and i think that changed my life. i could not say that. so anything into the next year i'm really excited to just, you know, progress. >> we got this baby in june, 2022, and that's the good news. pretty exciting. >> we're having a baby! >> number three. so exciting.

>> it's a girl. >> so great news of my own. my wife and i are expecting a baby, baby number two. i hope you are surrounded by good people and catching up over a lot of good news because the best gift is the gift of time. from my family to yours, merry christmas and happy new year. >> beautiful job. thank you and congratulations to all of you. we will be back in 2.5 minutes but first, here's a look at what's coming up on the cbs evening news. we have a lot of news to recover tonight. western new yoby foot after foot of snow, and what the governor of new york is calling the blizzard of the century. the latest

(steven) every time i come to see caremore, they go above and beyond to take care of me. i feel a lot better now. i'm taking medication for what i should have been taking years ago. (vo) caremore health provides advanced primary care wherever you need it, in the hospital, at home, in our clinics, or virtually. (steven) so when i call them over a medical issue, they take care of it instantaneously. i'm not afraid to go to the doctor anymore or put off going to the doctor. (vo) call the number on your screen to learn more about medicare plans in your neighborhood that include caremore.

coming up at 5:00, the bay area is bracing for an atmospheric river, and if that sounds like a lot of water, there's a good reason. that story with liz come and ryan yamamoto coming up. christmas and hanukkah but kwanzaa starts today, and it is celebrated all around the continent of africa and around the world. cbs news streaming bay area continues, and you will pick

out in galoshes for me. >> yeah. you'll need them. >> all right. thank you for watching. >> duncan: tonight, they cbs blizzard of the century wreaking havoc nationwide with more than 55 deaths being blamed on the winter storm that is pummeling buffalo, new york. the state's governor seek a national 12k569er declaration as travelers across the country are stranded by canceled flights. cbs' nancy chen is at new york's laguardia airport with the latest. left in the cold. outrage from the white house after bus loads of migrants were dropped off outside the vice president's d.c. home amid freezing weather on christmas eve. power grid attack. electricity knocked out for thousands in washington state after several substations were v