in a little bit, i'll have your full monsoon forecast. : for the first time, a top leader at the va is answering our questions about secret audio recordings taken inside a va cline gluing remembering tear sloan gibson made a visit to phoenix joe day that was there. it sound like the deputy remembering tear is well aware of the story you reported last week. >> reporter: he was. with the way a doctor and a nurse vented their frustrations to this patient, saying they should have used different channel, the reck secretary did validate some of the issues they faced. >> most valuable to hear from the employees themselves. >> reporter: we took this patient's secret recording to

in gibson. >> it is a nightmare. >> there's the nurse acknowledging people can't get appointments. >> it irritates the living hell out of me. >> reporter: you had a nurse calling the patient scheduling system a nightmare. is she wrong? >> i think she's right. >> reporter: gibson making a vow that by the end of the year all v.a. medical centers will have in place handle scheduling. >> i think we'll have the connective that's responsible out here on the ground to figure out, okay, what resources do we need to bring to bear so that when a veteran calls, somebody answers the phone and provides the help they need. >> reporter: there's the audio from the doctor suggesting he done have enough time to spend

typically receive a larger patient load than that and suggested that trying to keep one demand is part of the job. >> what you're hearing is the doctor's need to run hard on the front end. that's part of the challenge. that's part of what we go through. >> reporter: there's the doctor's frustration with the new choice program, intended to allow patients to have options for care. >> are doctors still >> reporter: more than 2 years after the scandal broke this top decision-maker acknowledging more reforms are needed. >> i don't think anybody to think we're hanging up a mission accomplished banner. we're not. but the point things have changed. >> reporter: the number of community con shuts with patients is up 90%, and with stacks, sloan says the most

those who do secure appointments say they are fied with the appointment process. >> reporter: gibson also blames congress for not acting on proposed legislation that would make the choice program run smoother for vet. he's calling on them to act. but mark, what was most most surprising to me is the fact that he flat-out said that this nurse is right about the patient scheduling system, that it is a nightmare and vets deserve to talk to american when think call. >> maybe tha we need to change and get better is part of a step in the right direction. what about the sudden retirement of the former v.a. phoenix director? >> reporter: he suggested that the health problem of the previous director was caused by the stress of the job. as can you imagine, it's a job

ahead. >> joe, thanks. now to decision 2016 coverage. hillary clinton's campaign plans to start airing television ads in arizona tomorrow. it come on the heels of donald trump's big speech on immigration. with immigration likely to be a crucial subject, one local organization is fearing trump's plan. team 12's d'oh day ryan spent the afternoon with a man who has a lot riding on this -- >> reporter: and quite possibly his ability ore main in the united states. nobody including donald trump knows at the moment how far this cowl gob with you but it's not a good feeling more than 24 hours after his phoenix speech. >> reporter: 16 years after leaving mexico with his parent witness rodrigo dorador is working to help undocumented immigrants like himself get

>> all they want is to go and get an education. >> reporter: but watching donald trump's speech on immigration gives him a grim view of the future of hispanic family. >> he doesn't realize that more than 50% of families are mixed status. if he starts deporting people, he's courting children's parent and their uncles. >> after it's all stablized, the real hardened criminals are out of the country, the killers and drug dealers, all of them, then we'll make the determination as to what we're going to do. >> reporter: that cowl be the difference between dorador's legal status as a daca beneficiary or dpg being deported. >> she's he's trying to fear monger among people who also believe that undocumented immigrants don't contribute to the u.s. he's trying to garner

trump's phoenix speech isn't just causing discomfort within his campaign, some students are saying it like cost him the election. a 2-year-old phoenix boy is recovering after zemy shooting himself in the leg. officer says the gun was left unsecured and within reach of the child. charlie etsy look at ar are held liable if their weapon ends up in the wrong hands. can charlie? >> reporter: arizona is one of the few states that doesn't have child access prevention laws which holds the gun owner responsible should something happen. >> reporter: neighbors in this phoenix community questioning how a 2-year-old managed to get ahold of a gun. >> gun safety is a huge thing. >> reporter: but unlike 27 other states in arizona, there

weapon. >> arizona doesn't have a safe storage law. >> reporter: 73% of children you should the age 106 living with a gun in their home state they'd knew where their parents kept it. the law center to prevent gun violence says arizona needs better laws protecting children that would hold gun owners accountable. >> you have a kid in your house, you have to zwroar gun safely. >> reporter: sydney h narks has been a gun owner for 10 years. >> we teach them that if they see a gun they do. stop, don't touch it, leave the room, and tell an adult. >> reporter: we she wants children to understand the power of the weapon, but she echoes the sentiment that guns should always be stored securely. >> enough a firearm, you just

counter. you put it way. >> reporter: phoenix police sate invest into how this toddler ended up with the gun still ongoing and the department is determining potential charges. >> charlie, thanks. coming up, football fever in the valley tonight. who could shine during the cards' final preseason game. >> and what saying about the new tip they've received in the serial street strangler case. weekday starting september 5th. join the half million club with $500,000 guaranteed...

time to take look at your hot headline. some primary races still too close to call. >> around 3800 ballot still need to be counted. they with 12 news online and on the air for the latest election results. the search continues for the spirit street shooter. phoenix police report they've received about 2,000 tips from the the community. since authorities increased the reward to $7500. and look at this. a rocket exploded on the launch pad at cape canaveral. tbhown was hurt, but nearly $10000 million in equipment was

the community through dance. >> and today's social sound you've. where does arizona rang on this year's list of best and worst states? >> reporter: i'm i'm cameron cox. coup coming up, the one starting spot that is still undecided for the cardinal. and are the d-backs interested in trading for zack groenke?

: time for tonight's social soundoff. where does arizona rank nationwide for student debt? according to college job hub.com, arizona is at number 5. utah came in first, delaware was last. a traditional mexican generations. >> general cardenas introduces us to a local dance instructor bringing both together in the valley. >> reporter: today, we meet frank cornelas, who not only united some dancers, but an entire community as well. >> i dance because it is my number one passion in life. it's the reason why i wake up in the morning.

earth. [ speaking in foreign language ] >> reporter: how much does tradition have to do with this? >> it's important to continue tradition, because a loft these kids are american. thoir born in the was either they're first generation or sec gen praiption a lot of them don't know their root. >> it's not only a great feel for the community, but to me, it's also for the family. >> it is a difficult, difficult discipline that takes years and years of training to become a real dancer.

>> reporter: j.r. carde narcs, 12 news. >> before we talk about this guy, you used to do that. >> i did. my mom used to dance, and she pretty much force med to do it when i was 9, 10, 11 years old. it was really fun. i love the young people bringing back that hanging onto that heritage. >> are you serious? i cannot believe it. >> he's been up there for about 20 minutes. >> i swear he's been up there, and... there, he's back. >> he knee nu we had the shot on mill. >> apparently, that's an american k sterks r lexer. >> that's what some of our viewers have said in the past. he's been hanging around for a few years now. >> getting all puffed out because he knows he has his 5 minute on tv now.

been all over the place. it's windy out. he's seen a dust storm through move through, a bit of rain. it is starting to weaken. for south phenings, you can see one storm made its way to downtown mean pings we do still have a chance of thunderstorms throughout the entire valuely. buckie unite, did you see an

certainly a very humid day as well. dew point sitting at 60. for tomorrow, things will dry out very, very quickly. there's the monsoon moisture sitting in the northern portion of mexico look towards our west. can you see that storm system. it will drop and that means a lot of dry air working towards the region. that means a nice drying trend for us. 101 on your sunday. yes web do return those chance of thunderstorms back on thursday. let's send it out to cam with sports.

university of phoenix stadium. this game about staying healthy and figuring out who will make this roster and who isn't. most of the starters won't play,play, but the one that could play a lot is rookie corner back brandon williams. look for williams to be the week 1 starter. he still knows there's plenty of work to be done. >> once the game starts feeling like practice, the speed of it, that's when you get more comfortable and can start making plays. >> reporter: you will also see a lot of rookie robert cand fixer. he looked very impressive in

asu play their first game in the new-look sun devil stadium. kickoff is at 8:00. arizona will take on b imrurntion it's the in almost 60 years the wildcats will be playing a non-bowl game at a -- in the sun bowl. one day left to vote four hot shot play of week. go to 12news.com to vote. this week's fan vote game of

did you see the zack groenke story? the talks department go anywhere. the d-s back believe they can contend for a title in million contract in the offseason. broncos and cardinals kick off at 6:30. no starters will play tonight. the next time you will see the stars is week 1 against the patriots. coming up at 10:00, highlight and postgame reaction from this game at 10:00. cameron cox, 12 sports. >> thank you very much, cam. the unexpected intruder that invaded a family's pool

tonight, east valley parents getting their kids ready for the new school year are shocked to find out the charter school their kids were going to attend was shut down without any warning. they weren't even notified about it until the day before classes were supposed to start, and this isn't the first time it happened. >> check this out. it looks like everyone is about

new jersey. the homeowners say they were shocked to find this furry intruder wading in their pool. and the bear popped one of their pool float yesies before taking off. >> we're all about nature tonight. let's go back to our mascot here, this beautiful american kestrel just perched there. >> and we've seen him many times before. >> he's grooming himself. >> he's beautiful.

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serial liar? new claims she has a history of crying wolf. >> now on "extra." ? ? ? before she said chris brown pointed a gun, baylee curran accused this former roommate of making death threats. >> she made false accusations against me. >> was it all made up? >> i would never lie. why? for what? >> we investigate the ugly past of beauty queen baylee curran. >> she likes to cause drama. >> bethany versus luann. >> behaves like a complete [ bleep ]. >> inside the name calling, mudslinging all-out hatefest on

reunion. >> there's not a man in manhattan you haven't slept with. >> jennifer lopez on her surprise reunion with ex marc nth me. >> it was so moving. >> her make under to "shades of blue". >> to how she shocked angie martinez. >> how do i not know that about you? >> because i know how to act in public. >> britt ney's first date horror stories. >> the guy she really liked, just wasn't that into her. >> ti for "ew". >> ryan lochte's new dancing partner cheryl burke is here and why she's kick up a dance war with mario. >> again, you're dancing like m.c. hammer. >> no, it's not! >> now on "extra" from universal studios hollywood, the entertainment capital of l.a. hey, everyone. welcome to "extra." i'm mario lopez. coming up, lochte after dark. new video of his nightclub hopping with his playmate