freezing cold by warming up rocks in a campfire. and secretary of health and human services kathleen sebelius will testify before congress again. she's just announced that the inspector general will review the development of healthcare.gov and we're also waiting to hear from the speaker of the house, john boehner, and house democrats in their first new conferences since the budget deal was announced. good morning, i'm chris jansing. today we do have the first bipartisan thing that congress has worked out in a long time. it is a budget deal. but this morning the critics are already lining up. conservative groups pushing members of congress to vote against it. and 2016 contender senator marco rubio was one of the first to put out a statement saying he will vote against it, calling the plan irresponsible. the deal reverses $63 billion in sequester cuts, but also cuts the deficit by $23 billion by extending a cut to medicare providers. federal workers will have to give a little more for their pensions and the cost of living increase for military pensions

will be smaller. >> this isn't easy. this is the first divided government budget agreement since 1986, so we know we're not going to get everything we want and she's not going to get everything we want. >> he and i do have some major differences. we cheer for a different football team, clearly. we catch different fish. we have some differences on policies. but we agree that our country needs some certainty and they need to show that we can work together. >> i want to bring in our company, roll call's politics editor, shira center, politico's bureau chief, jonathan allen. good morning. >> good morning, chris. >> good morning. >> we just heard from democrats in their first news conference since the deal. let's hear from chris van hollen. >> a small step in the right direction because we are able to restore many of the cuts that would otherwise take place as a result of the sequester, those very deep and immediate cuts, and it especially is good at

restoring some of the cuts that would have taken place in important domestic investments, in our -- >> and so i think the general analysis is that this is not very much. this is certainly not a grand bargain. it's probably the opposite of that. but it's ke-- but is keeping th government open at least a victory? >> yes, it is. this is the biggest small deal we've had in a very long time because of those reasons that you've just described. look, there are cuts. obviously they restored a lot of the cuts under the sequester. democrats like that. democrats didn't get some of the things they wanted, extending the unemployment insurance but republicans didn't get a lot of the things they wanted. this is what compromise looks like. it isn't always pretty, but it works. >> and the fact that republicans didn't get everything they wanted is why some of the conservative organizations are really putting pressure on members of congress to vote against it. jonathan, tom coburn was on "morning joe" saying there's no way he can support this. he got into it a little bit with

nicole wallace over paul ryan's role. let me play that. >> and he led, you just called for more leaders. paul ryan has led. >> he has led to make a compromise that sells out what actually needs to be done. >> but you just called paul ryan a sellout. >> no, no. >> i feel like if you and paul could agree -- >> any say that. >> among other things, they're angry, a lot of conservatives, that this deal with increase the federal budget by more than a trillion dollars. obviously, as i said, jonathan, this isn't a grand bargain, but is it a sellout? >> i think what this is, is a compromise by republicans who don't want to get caught fighting over a government shutdown again in the middle of january and would rather talk about the health care rollout. this is a sign that they just want to move on from budget talks, which they have been losing lately. and, you know, that will give them an opportunity. it's a win for the white house, it's a win for congressional democrats in that they'll see about $30 billion more a year in discretionary appropriations than they were before, which is

no small thing. >> not a winner in this, people who don't have a job, the extension of unemployment benefits will now expire on december 26th. what's going to happen there? >> right. so it's possible they could try to vote on that before they adjourn. i don't think that's likely. they could deal with it when they get back in january and maybe do something retroactive. but i think this is a key concession by congressional democrats to not have it in the budget. it also sets it up so members of congress can vote, especially republicans can vote for this budget but against that later on and that gives them some political cover heading into 2014, especially in primaries. >> while there's all this buzz about the budget, there's still talk about obama care. we were showing you where kathleen sebelius is going to be testifying in front of congress this morning. and she said -- she put a blog post out before she showed up and said she's going to do several things to prevent what happened with the website from happening again, including an inspector general review of website development.

jonathan, how significant is this? >> it's significant. i think there are going to be a lot of people on capitol hill, both republicans and probably some democrats who say this should have been going on all along and certainly before this point in the process. we're now close to mid-december. we've known since october 1st that there were huge problems. in fact there's a lot of evidence that folks inside the administration knew there were huge problems well before that. so i think it will probably buy her a little bit of extra time with some of the democrats, but i expect hearings for her going forward to be brutal. >> we also got new -- brand new numbers just this last hour and this is, i'm sure, going to be one of the points of contention at this hearing today. 364,682 people have now selected a plan on the website. hhs still believes they can hit the goal of seven million enrolled by march 31st, which would be pretty extraordinary it seems to me, but they have done the math. are we in a wait-and-see mode here? >> yeah.

that's a pretty lofty goal, especially if the past is precedent. they have seen an increase, kind of a snowball effect in terms of people signing up. the other thing they continue to rely on are young people who they really need to make this program work to wait until the last minute. like the average college student does, they wait until the night before to finish their term paper. they're thinking they will wait until the night before to sign up for health care. also there's december 31st, you have to be covered pretty soon. so it's a lofty goal. i frankly don't know if they're going to reach that. i'm doubtful. >> all of this is having a big impact on president obama. his approval ratings are really down, jonathan. our poll shows 43% approval rating pretty consistent with numbers from all the other polls that are out this week. our pollsters say it is all health care. we should say one of those polls say he's rebounding from an all-time low last month. is it likely that this is rock bottom? there's been a lot of comparisons. clinton and reagan bounced back

at similar low points in their second terms. but with iran contra, bush didn't. jonathan, what's going to happen here? >> well, i can't tell which way the approval ratings will go in the future, but president obama certainly hopes this is rock bottom. we've seen with president bush the most recent that a president can go a lot lower than president obama is at the moment. i think he's taken a twin hit on health care because it questions both the competence of the administration and also the president's personal credibility in making promises about people being able to keep their health plans, being able to keep their doctors. and so i think if the health care law starts working again, you'll start to see his numbers track up with that a little bit. but it's going to be a long haul. >> jonathan allen, shira center, good to talk to both of you. we are still waiting to hear from john boehner, the speaker. these will be his first comments since the budget deal was announced. as we said, conservative groups and some conservatives are making it tough for him. they're suggesting already that

they're going to be voting against this deal. so when that happens, we will have that for you live. in the meantime let's check the news feed this morning. the body of nelson mandela lying in state at the same amphitheater where he was sworn in as south africa's first black president 19 years ago. it's part of ten days of mourning following his death, ending with sunday's funeral. thousands lined the streets this morning just to catch a glimpse of the casket. along the way the procession passed key land marks in mandela's life including the court where he was sentenced and the prison where he was jailed in 1962. and then there is this new piece of information from yesterday's memorial service. you might have seen a sign language interpreter standing next to the podium, including during president obama's speech. well, several international organizations, including the deaf federation of south africa say he was a fake. one official said he was moving his hands around but there was no meaning. the south africa government is reportedly preparing a statement to address the allegations.

chicago is no stranger to cold and snow, but tonight's temperatures could be downright ridiculous. we're talking about 30 below zero in some of the suburbs. if you include the windchill. they're also getting some snow. but not as cold, though temperatures are expected to be below freezing, the mid-atlantic and northeast. snow that fell yesterday will turn to ice. and "time's" person of the yore is pope francis. he's only been leader of the catholic church for nine months and "time" cited the speed of which he's captured the imagination of catholics and noncatholics alike, taking on the role of women and gay marriage. the runner-up was nsa leaker edward snowden. we'll have much more on pope francis' influence coming up in our next half hour. so the budget deal, sanctions on iran and the future of gun control a year after newtown. we'll talk to senator richard blumenthal next. and we've made a big commitment to america. bp supports nearly 250,000 jobs here.

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we are expecting to hear from speaker john boehner in just moments. he's been applauding the bipartisan budget deal but some conservatives, including oklahoma senator tom coburn, are not happy. >> we raise fees, raise money, steal money, raise the cost of pensions for federal workers, do all these other things in the out years that will never be guaranteed to be there and say we cut a deal. i'm sure it was the best paul could get, but it's not anything i can support. >> i want to bring in senator richard blumenthal, democrat from connecticut. always good to see you, senator, good morning. >> thank you, chris. good to see you. >> as you know, this bill is being described as far from a grand bargain, kind of the bare minimum to keep the government running. democrats did sacrifice an extension of unemployment

benefits although it preserves domestic spending programs. how do you feel about this deal? >> nobody is happy with a compromise. nobody should be completely happy with a compromise. and democrats are sacrificing a lot to support an agreement that enables us to avoid lurching from crisis to crisis, cliff to cliff, and restore some confidence in the ability to get things done, which is so important. not just for the trust and confidence of the american people but for our economy and jobs. i have spoken to business groups and individual business leaders in the last 24 hours who are delighted that washington had shown that it can get something done. and they're thinking differently about investments they may make in future business opportunities. >> so you will vote for this? >> i will. >> and what's your message to folks whose unemployment insurance is running out? >> we're going to keep fighting for you, because it is essential not just to you, people who have been unemployed in record

numbers never so high a long-term unemployment rate in recent history, but also for the economy because many of these long-term unemployed are in communities that are suffering themselves disproportionately as well as in cities like connecticut's hartford and brid bridgeport and others around the country. so we need to keep faith with our economy and with them and we're going to continue fighting for you. >> you've also, senator, been very vocal on the issue of the iranian nuclear deal and secretary of state john kerry will meet with the senate behind closed doors this afternoon but i want to play that he said yesterday. >> hold off imposing new sanctions. i'm not saying never, i just told you a few minutes ago if this doesn't work, we're coming back and asking you for more. i'm just saying not right now. >> he spent two and a half hours yesterday making his case. are you willing to stop the push

for new sanctions for now to give negotiators a chance to succeed? >> i will, of course, listen to the secretary of state, my friend and former colleague, john kerry. but my strong conviction is that sanctions are what brought the iranians to the table and tougher sanctions will keep them at the table, not just physically but committed to arriving at a deal that really prevents a nuclear armed iran, where we agree wholeheartedly, we're all in consensus, that a nuclear armed iran is unacceptable. and my feeling is that we ought to push for tougher sanctions that will take effect when and if, and we hope it won't be when, that the iranians fail to reach a deal. >> but they say with sanctions there is no deal. so you're willing to put aside your own personal concerns and

accede to the wishes of the administration at this point? >> my belief is, and i'm going to listen to secretary kerry, obviously, but tougher sanctions are a way to keep them serious about negotiating. i don't think they'll walk away from a deal just because the united states senate votes for tougher sanctions. i believe they'll stay there because it's in their national interest to avoid tougher sanctions and to diminish sanctions if they do reach an agreement. >> and finally, i do want to ask you, because we've talked about it so many times over the last year, senator, saturday as you painfully know marks one year since the newtown tragedy in your state. we talked about it just days later when the president came for the memorial service, and you said at the time you felt confident it would transform the national discussion about gun violence. are you surprised by the lack of national action over the last year? >> i am surprised and deeply disappointed. as you and i discussed the evening of the president's

visit, i felt and i still feel that this horrific, unspeakable killing that we saw in connecticut has changed the national debate. it just hasn't produced the action that 90% of the american people wanted common sense, sensible measures, to prevent gun violence. i'm going to continue working toward them with the same dedication and hopefully the same strength and courage that those families have shown in coming here, talking to my colleagues. they are heroes in my view and we're going to keep faith with the 20 beautiful children and six great educators who perished as a result of that horrific act of violence. >> senator richard blumenthal, thank you so much for coming on the program. we'll look forward to hearing what you have to say after you meet with secretary of state kerry later today. thank you. >> thank you. a woman ceo is now driving gm and a new study says women are finally closing the pay gap,

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or risk factors such as high blood pressure or when nsaids are taken for long periods. nsaids, like celebrex, increase the chance of serious skin or allergic reactions, or stomach and intestine problems, such as bleeding and ulcers, which can occur without warning and may cause death. patients also taking aspirin and the elderly are at increased risk for stomach bleeding and ulcers. don't take celebrex if you have bleeding in the stomach or intestine, or had an asthma attack, hives, other allergies to aspirin, nsaids or sulfonamides. get help right away if you have swelling of the face or throat, or trouble breathing. tell your doctor your medical history. and ask your doctor about celebrex. for a body in motion. you stand behind what you say. there's a saying around here, and ask your doctor about celebrex. around here you don't make excuses. you make commitments. and when you can't live up to them, you own up, and make it right. some people think the kind of accountability that thrives on so many streets in this country has gone missing in the places where it's needed most. but i know you'll still find it

when you know where to look. young working women are narrowing the pay gap with men. a new pew research study of women under 35 shows they were paid 93 cents for every dollar men made last year. that's the narrowest gap on record, up from 67 cents in 1980. those new numbers come as the political debate is heating up over income inequality which still disproportionately impacts minorities, women and children. joining me, kristen, executive director of moms rising. good to see you. thanks for coming in. let's start with the group. what is it and why is it needed? >> moms rising is a group of over a million members from every state in the nation working to increase family economic security and getting at also decreasing discrimination against women and moms. >> one of the areas of discrimination that's been talked a lot about is this pay

disparity, and this study we talked about shows the gender gap narrows. 93% for women under 35. but 84% for women of all ages. in other words, 84 cents on a dollar. is that a sign that it's going to be a matter of time before we catch up? is there any way to make that faster? >> well, the good news is that the gap is narrowing for young women. the bad news is that maternal status or motherhood is a greater predictor of wage discrimination right now than gender. >> if you decide to have babies, that's going to hurt you economically? >> it's going to very much hurt you economically. what people don't talk about, 81% of women in america have children by the time they're 44 years old. so when we see that u.s. census number that women make 77 cents to a man's dollar for full-time work what we're looking at is the motherhood gap pulling down the overall average. we see that over and over again. >> there have been some signs recently that things may be

changing a little bit. gm just named its first woman ceo. also the largest arts organization in america, the kennedy center, named its first woman president. but on the same day, catalyst wounds research found that women hold less than 15% of senior positions among fortune 500 companies and that has not changed over the last four years. why not? >> well, what you're getting at is what i call the 20% barrier. so we look at jobs in high-powered places across different sectors. we see that women are less than 20% of major media commentators. we see that women are less than 20% of congress. and women are only 4% of fortune 500 ceos. so while it's good news that we have a female head of gm, it's bad news in that we still have to break through the barrier. and why is it happening? it's the maternal wall. we have to break down the maternal wall in order to do that. >> how do we do that? >> there are solutions that we are ready to put in place. >> because you know one of the arguments that's made, and i think it's important to put it

out there, is they say of course, if women are going to take time off to raise their children, then they're going to get behind on promotions and that means they're going to get behind on pay. it's a natural progression. >> well, that is a myth. when we look at studies of what's happening with women in the labor force, there is real discrimination both in hiring and in wages. a cornell university study of equal resumes and job experiences, again, equal, found that moms were offered $11,000 lower starting salaries while dads were offered $6,000 more. they also found that moms were offered jobs 80% less of the time. so what we need to do for solutions is we know that in many countries with family economic security policies in place, like access to affordable child care, like access to sick days, like access to health care and early learning, we have the wage gaps between men and women are narrowed. and we know we can do that here too and do better. when we pass those policies, we raise all votes for everybody, both moms and nonmoms.

>> realistically when we see how little is getting done in congress these days, what are the chances? >> the chances are pretty good actually because we see a wave of these types policies passing in states across the nation. right here in new york city recently paid sick days was passed for everybody, allowing over a million workers to receive access to paid sick days who didn't have that before, which is good news, particularly for women. because we look at who are the people who don't have access to these policies? well, 80% of low wage workers in the united states of america don't have access to paid sick days. the majority of those low wage workers are women, since three-quarters of minimum wage workers are women and most of those people are moms. everybody gets sick, for example, but not everybody has a chance to get better. and we also see that those policies go a long way toward addressing the wage and hiring discrimination gap that's coming at women and moms today. >> kristen of moms rising, great to have you on the program. thanks for coming in. >> thank you. if you read only one thing this morning, it is that time of

year again for the best of the year lists. and because i do so much reading for work, i actually cross referenced several best books lists to target my nonwork reading. this year, though, there's not a lot of overlap, so check out new yorker's first best books list this year. if you've got any ideas, please chime in. it's up on our facebook page. let us know what you think, head to facebook/jansingco. and get a head start on delicious homemade cookies. visit bettycrockercookies.com for fun holiday ideas. betty crocker cookie mix. just pour, mix...love. betty crocker cookie mix. before using her new bank of america credit card, which rewards her for responsibly managing her card balance. before receiving $25 toward her balance each quarter for making more than her minimum payment on time each month. tracey got the bankamericard better balance rewards credit card, which fits nicely with everything else in life she has to balance.

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ge is revolutionizing power. supercharging turbines with advanced hardware and innovative software. using data predictively to help power entire cities. so the turbines of today... will power us all... into the future. ♪ we're watching two big stories this hour, still waiting to hear from speaker john boehner who was expected to come out at the top of the hour to make his first comments on camera about the budget plan negotiated by paul ryan and patty murray. we're also watching that testimony from health and human services secretary kathleen sebelius back on capitol hill defending healthcare.gov. brand new numbers out today show number of enrollments have quadrupled. she told house members things are getting better. >> in the first two months nearly 1.2 million americans

either selected a marketplace plan or received a medicaid or chip eligibility determination. with nearly 365,000 people selecting a plan and 803,000 receiving a determination. an additional 1.9 million people have made it through the application and determination but have not yet selected a plan. meantime pope francis, the spiritual leader of more than a billion cath libs around the world, has won over a lot of noncatholics as well and has been named "time" magazine's person of the year. >> he has in a very short time changed the tone and the focus and the perception of one of the world's largest institutions. and committed to confronting some of the deepest challenges of our time. i don't know that we've ever seen anyone capture people's imagination so broadly and deeply so quickly as this pope has. >> well, the pope beat out four other finalists, including texas tea party senator ted cruz,

syrian president bashar assad, edith windsor and edward snowden. i'm joined by father dave dwyer and by washington post columnist and msnbc contributor, e.j. dionne. good morning, gentlemen. >> good morning. >> good to be with you. >> let me read you a statement from the vatican in response to the pope being named "time's" person of the year. the holy father is not looking to become famous or to receive harps, but if the choice of person of the year helped spread the gospel, the message of god's love for everyone, he will certainly be happy about that. father, that seems to pretty much sum up this pope, doesn't it? >> it does. and one of the reasons why i think his appeal goes beyond the bounds of the catholic church as you just said, the example happened to me just moments ago. one of your crew said to me i'm not catholic but i really like what this guy is doing. it is amazing how quickly and how broadly his appeal, his attraction, but i don't think it's just him. it's not because he's a celebrity. it is his message. >> yeah, i wonder what it is you

think it is about him, e.j. if you look at our new nbc news/wall street journal poll, they asked about the pope's popularity. 57% have a positive view. only 5% have a negative view. what's going on with him? >> i wonder who the 5 are in that poll? you know, i think one of the most astonishing things in the world is to run into a christian who actually behaves like a christian. >> imagine that. >> imagine that. and believe me, i direct the criticism there as much to myself as anyone else. i think he has modelled what this message is supposed to lead you to, whether it was right at the start when he moved out of the fancy room or when he washed the feet of people in a juvenile detention center on good friday. he embodies what the christian message is supposed to be. he's not a hypocrite. i think the second thing is my friend, mark shields, a great political columnist, said religious leaders have a choice.

they can either hunt for heretics or seek out converts. clearly pope francis is someone who is seeking out converts. and obviously his message about putting the poor back into the center of the church's story and our obligations to the poor i think has captured the imagination of a lot of people, including, by the way, i think many conservatives who don't agree with his economic analysis but realize that if you're going to follow jesus, you'd better think about the least among us. >> who don't agree with him, father, on his economic analysis in many cases but also they have concerns about the way he presents some social issues. when the fact of the matter is i think the reason he's won over a lot of people is they have the impression he's a much more liberal pope where on many of these issues in fact he has not changed church teaching at all, he's just been more open. >> and the analogy that i made this past weekend in my homily was comparing the prophet isaiah

who had this vision when everybody and everything would all be one. compared him to nelson mandela to pope francis because they're all, i believe, prophets, visionaries, that in their time many people find their feathers ruffled, don't like the direction that they're pushing us, to be more radical, to get back to the basics, and yet it's hard to deny the general appeal of a prophet. >> i think there is something to be said for that and also for being a person of this time. and when you think about especially those of us who spend all of our days talking and writing about dysfunction in washington, let me read to you from the "time" magazine article today. agreeing to disagree about issues that divide them while cooperating in the urgent mission of spreading mercy, he might unleash untold good. argue less, accomplish more could be a healing motto for our times. we have a glut of problems to tackle. francis says by example stop bickering and roll up your sleeves. so, e.j., is it maybe as simple

as people want people who lead and lead by example? >> well, i think that's definitely true. and i think he is talking about ending the cultural civil war inside the catholic church, inside the christian church, and among religious and nonreligious people. this is somebody who has been very open to nonbelievers of good will. it's one reason why i think he's been compared rightly to pope john xxiii who ushered in a great wave of reform in the catholic church. he's talking on the one hand about holding up some very tough standards, because it's not like the guy isn't tough in the demands he makes on us but also in a spirit of great openness where people who might disagree, even on such fundamental things as the nature of the deity can nonetheless work together on behalf of humanity. i think the world is looking for a religious model of that sort

at a time when people think a lot about fundamentalism and ask what's an alternative that works. >> looking for dialogue and he's asking for dialogue. >> and he's not just someone who asks a lot of us, but he demands it of himself as well and steps up at the plate at the same time. father dave dwyer, always good to have you here. e.j., always terrific having you as well. >> great to be with you, thanks. one of the areas of agreement we actually saw today, the budget, although not everybody is happy with it. just moments ago eric cantor took to the podium fielding questions about the budget deal. >> the deal is something that accomplishes deficit reduction, permanent pension reform for government employees and it doesn't raise taxes. and it is consistent with republican efforts all along to try and replace the sequester with permanent savings that just make a lot more sense. we also have up on the floor this week greg harper's and

gabriella miller's children first research act. >> i think it's also worth noting before we go to the news feed that john boehner, we had been waiting for him to speak, and he did come to the microphone but he only talked about obama care. he did not talk about the budget deal. interesting, given the fact that a number of conservatives in his caucus have already said that they're not going vote for this so we'll keep our eye on that. now, checking the news feed this morning, a wild and remarkable survival story. a family of six expected to go home from the hospital today after being stranded in subzero conditions for three days and two nights. james glanton, his girlfriend and four children went to play in the snow sunday but their jeep overturned in the backcountry. they kept warm by heating up rocks in a campfire and putting those rocks inside the jeep. >> he's one hell of a guy, that's for damn sure. he kept them alive and he kept them warm. my hat's off to him because not a lot of people are capable of that. >> i remained optimistic, but

due to the weather conditions, they were drastic. and it's a miracle, it really is. >> rescue teams were able to figure out where their cell phone was last used and then from that point they tracked footprints. doctors say all six are suffering from mild exposure symptoms but nothing more serious. right now federal crash investigators are looking into how and why that asiana airlines plane crashed in july. that hearing happening right now. a new report released this morning reveals the pilot told investigators he thought auto pilot was on as he was landing, but it wasn't. the plane crashed into a sea wall at the san francisco airport, killing those three people. well, archbishop desmond tutu was at the memorial for nelson mandela yesterday and somebody broke into his house. several journalists say his aide confirmed that to them although they provided little more information.

tutu and mandela were very close friends. friday the 13th may be full of good luck for a lucky mega millions player. nobody won last night so that means the next jackpot will be an astonishing $400 million. and if the winner takes a lump sum, a cool $216 million. not bad at all. we could be headed for the dairy cliff and $8 a gallon milk. cnbc's mandy drury is here with what's moving your money. the prospect of soaring milk prices appears more likely because lawmakers say they are not going to vote to extend the farm bill this year. >> that's right. it could happen in january, if we're lucky. it has been dubbed the so-called dairy cliff, which is due to changes in farm policy that could send the price that you pay for milk from an average of $3.40 a gallon now to $7 or $8 a gallon after the new year. as i was saying, the problem is it does not look like a vote to extend that bill will be ready

until the new year. and the permanent farm bill was passed in 1949. as you can imagine, the dairy industry was very different back then. it was smaller, less efficient, so it received bigger subsidies from the federal government. so if we have to revert to that policy, we, the taxpayers, will foot the bill of those subsidies, possibly to the tune of an extra $12 billion. so dairy products, not just milk, butter, margarine, yogurt, all of those things could see sticker shock. >> cheese. >> absolutely. and remember the packaged food often uses various forms of dairy as ingredients in them as well, so those could be affected too. so what's the hope here? well, it happened last year at this time and hopefully it will happen again. congress was able to past a last-minute extension to keep those prices in check. as i say, hopefully we'll get an extension of 12 to 24 months again this time around. >> and having nothing to do with milk prices, consumer rage is on the rise. >> everyone seems so frustrated and outraged all the time these

days, right? apparently more people than ever dissatisfied with the products and services that they buy. according to a new report from the arizona state university. so the number of households that experienced customer rage saying they were very or extremely upset about the company response when they complained, that has jumped from 60 to 68% since the last survey in 2011. more of us, according to the survey, are expressing that rage by yelling or even cursing at customer service representatives than two years ago. the funny thing here is, chris, when have you ever gotten better customer service after you have just yelled at the customer service representative. >> it doesn't work. it doesn't help. anyway -- >> yeah, i think people get frustrated because they sense these folks are reading off a script, but who wants that job anyway? listening to people complain. mandy drury, thank you. well, this morning the screen actors guild awards announced its nominations.

it's the first major awards considered important to oscar momentum. let's just show you the nominations for outstanding performance by a motion picture cast. "12 years a slave." "american hustle," "august osage county" and lee daniels' the butler. for the full list head to msnbc.com. the sag awards will be handed out january 18th. [ lane ] do you ever feel like you're growing old

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birth. took a while but we did just hear from john boehner on the budget deal. he was asked about numerous conservative groups that oppose it. >> they're using our members and they're using the american people for their own goals. this is ridiculous. listen, if you're for more deficit reduction, you are for this agreement. >> new movement meantime in the legalized marijuana front. uruguay becomes the first country to legalize marijuana, while new york state lawmakers are now considering regulating and taxing pot. and a dark horse candidate in maryland's race for governor has put marijuana legalization prominently on her platform with plans to use pot revenues to pay for, yes, pre-k classes. political an halysts have calle her the most exciting candidate in the race and if he wins she would be the first woman and openly gay governor of maryland. joining me now is maryland's

delegate, the candidate. you've called yourself the bill de blasio in the race for governor referencing the very progressive mayor-elect of new york city. i think it's probably safe to say you are both progressives, but when you talk about things like legalizing pot to pay for pre-k, is that a platform that will win for you? >> people are excited about my candidacy in maryland because i am an unapologetic progressive. i am not only promoting that we have universal pre-k in order to eliminate our achievement gap but i'm focusing on making sure that middle class families can earn more and be taxed less, closing corporate tax loopholes to give small businesses tax relief that they need and ending our failed war on drugs. prohibition has not worked. our marijuana laws have been enforced with racial bias. they detract our police officers from being able to focus on more serious and violent crimes.

and when we tax, legalize and regulate marijuana, we'll have the revenue to invest in other important priorities, like making sure that every one of our children are ready to enter school able to learn at the same pace as every other kid in our state. >> you're also proposing a hike in the minimum wage in your state that's higher than any other proposal that i have seen, $16.70 an hour. at the same time you'd like to cut taxes for 90% of the state's taxpayers. how does that work? >> well, the pathway to minimum wage increase needs to get us to a place where we get to a living wage. too many families have to wait for many, many years for the political stakes to come together to address wage stagnation. we need to get on a pathway. that $16.70 an hour, chris, will only be implemented by 2022. we need to make sure that families understand that we'll get to $10.10 an hour in this next phase but that there's more to come. that no family should have to work 40 hours a week and still

liver in poverty. addressing the middle income wage gap in our country is really one of the big civil rights issues that we have to get serious about addressing. >> maryland's largest paper, "the baltimore sun" has pretty kind to you recently for public financing, your stand on that. for selecting pastor del monday coates as your running mate for lieutenant governor. what do you think those two things tell us about you, but also do they say anything about the state of politics today? >> we represent a sea change in politics. we're eliminating the influence of corporate and special interest money in our campaigns by participating in the public campaign finance system. and we're sending a new message about what it means to stand up and fight for middle class priorities, to make sure that everybody has someone fighting for them in the state house. that every marylander's voice is heard in annapolis, not just the special interests. and delmond and i are also, i

think, a very unique combination of people who are civil rights activists. i'm an openly gay candidate, you mentioned that earlier. he's an african-american minister. in years past that would seem like a very odd pairing, but together we are standing up to make sure that in every single situation, everyone is treated equally, everyone has a voice, everyone has a fighter for them and that's what's resonating across the state. politicianis need to stop doing what's safe and easy and be willing to stand up and take risks again. take risks for people and not just do what will guarantee re-election in four years but to do what is the right thing, to do a course correction for our economy, for our schools, for middle income families, for job creation, and to make sure that maryland lives up to her full potential. >> heather mizeur, democrat candidate for governor. >> thank you, chris. today's tweet of the day comes from royal contributor robert jobson who tweeted out a

link to his article. the queen signed letters to nelson mandela, your sincere friend, elizabeth r. the "f umind with rotating categories" card. it's not the "getting blindsided by limits" card. it's the no-game-playing, no-earning-limit-having, deep-bomb-throwing, give-me-the-ball-and-i'll-take- it-to-the-house, cash back card. this is the quicksilver cash card from capital one. unlimited 1.5% cash back on every purchase, everywhere, every single day. so let me ask you... what's in your wallet? open to innovation. open to ambition. open to bold ideas. that's why new york has a new plan -- dozens of tax free zones all across the state. move here, expand here, or start a new business here and pay no taxes for ten years... we're new york. if there's something that creates more jobs, and grows more businesses... we're open to it. start a tax-free business at startup-ny.com.

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to politics now and the selfie seen around the world. president obama, denmark's prime minister, british prime minister david cameron posing side by side for a self portrait during nelson mandela's memorial service. attendees say the mood of the service was celebratory. critics are saying look at the first lady's face and they complain it was inappropriate. 42,765 followers and counting. bush 41 is now on twitter and here's his inaugural tweet. barbara and i wish we could have joined the u.s. delegation honoring president mandela today. he and his countrymen are in our prayers. he is only the third u.s. president to join twitter, along with obama and clinton. bush 43 has not made that leap yet. and that's going to wrap up this hour of "jansing & co."

i'm chris jansing. thomas roberts is up next. hello, thomas. we didn't mention jimmy carter. i'm assuming he's not on twitter either. >> just bill clinton, president obama and the elder bush. if he shows pictures of his socks, tweets pictures of that, that's good stuff because he's got good taste in socks. chris, thanks so much. the agenda next hour, tough headwinds on the hill as a bipartisan budget deal is negotiated. leading the way, the golden child paul ryan. so why are leading fiscal conservatives calling him a sellout and how is the president reacting to seeing his congress talk compromise? speaking of compromising positions, what's the real deal with this handshake of president obama and cuba's raul castro at nelson mandela's memorial service? is it much ado about nothing? and who was the guy doing the sign language translation at that memorial service. apparently he's a fraud, doesn't even know how to sign. how did that happen? south africa's government trying to respond. that and much more at the top of the hour.

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we understand in this divided government we're not going to get everything we want. and so what we want to do is take a step toward that goal, a step in the direction toward that vision. and by having a budget agreement that does not raise taxes, that does reduce the deficit and produces some certainty and prevents government shutdowns, we think is a good agreement. >> good morning, everybody. i did thomas roberts. great to have you with me. topping our agenda today, paul ryan just moments ago defending his budget agreement with democratic senator patty murray. both sides of the aisle are leery about this deal and house democrats spoke to reporters this morning with minority lead nancy pelosi saying she is optimistic but is outraged that the deal does not include a key benefit for the unemployed. >> it's absolutely unconscionable that we are -- could