>> an inmate defends himself against the violent attack. >> everybody step into your rooms. >> now authorities want to know if he took it too far. >> that's no longer an assault on you, now you're beating the held out of him. >> while another inmate takes creative steps to send his love to the girlfriend he allegedly accidentally shot. ♪ i understand you're feeling down ♪

>> and two cellmates deal with drug addiction. >> i'm an animal. i don't care about anything or anyone. >> and motherhood. >> big hug! >> by day boston, massachusetts, is both a modern metropolis and home to some of america's earliest historical sites. but, like all big cities, there is an underbelly of drugs and crime that has is left to the city's law enforcement agencies to combat. located just outside downtown is a key landmark in that battle, the suffolk county jail. >> the jail is a maximum security facility. it holds anyone who is arrested and held on a bail they can't make. that could be someone charged with shoplifting and it is very frequently someone charged with

homicide. >> unlike prison, where all inmates have been convicted an sentenced, most jail inmates have only been charged with crimes and are innocent until proven guilty. suffolk county has an average daily population of 700 such detainees, along with nearly 2,000 other inmates who have been convicted and are serving short sentences. >> we're the largest sheriff's department in the northeast and so we're moving a lot of people in and out of here and trying to do a lot with them in the relatively short period of time we have them. and the people who get that job done every single day do a remarkable job. >> in some units, a lone officer supervises inmates, like a beat cop on the streets. it allows them to build rapport and actually has been proven to reduts fighting. >> all right, talk to you later. >> but in jail fights still break out. policy dictates that both for his own protection and that of the inmates the officer on duty

not intervene until backup arrives. within seconds, officers swarm the area. the inmates involve rtd quickly restrained and removed from the unit. >> everybody step into your room, please, close the doors. one of the combatants is 28-year-old jennorris hayes. he will be treated for minor injuries while authorities figure out what happened. and key to that process is a review of jail surveillance footage. >> this is our 2-1 unit. it's just about 5:00 p.m. dinner

time. this gentleman is designated as helpers. tallest gentleman in the frame is jennorris hayes. he's about to be attacked by a detainee who has a weapon. a sock weighted with batteries. it allows the detainee to strike the victim while providing distant so the victim can't strike back. fortunately for mr. hayes he was able to deflect the initial attack and mr. hayes gains the upper hand in this fight and though this started as he was the victim of an assault, he quickly becomes a participant in an altercation. the officer continues to observe the scene and await the arrival of our response teams and you see that mr. hayes now has gained the upper hand in this altercation and as the response team comes in you see them secure the participants fairly quickly, efficiently, and they'll be headed off to segregation. >> having received treatment for minor injuries, hays is secured back in his cell. >> he ended up like this and you

were on top of him pounding him. and at a certain point you had to stop. you didn't. he was on the chair cowering from you. so that's no longer an assault on you, now you're beating the hell out of him. hate to lose you, but that's what happens. >> deputies will also question the other inmate who has asked not to be identified on camera. then members of the jail's disciplinary board will determine what sanctions, if any, will be handed down. >> i really don't even know what happened. i was just doing my job and turned around. it happened so fast i was just in the moment. >> i'm usually the type of person that minds his own business. not too anti-social because i am a people person. sometimes i say hello and good

morning to people which might brighten up their day. >> hay's easy going attitude stands in con troost the alleged crime that brought him to jail in the first place, attempted murder. he's pled not guilty and has been in jail for nearly four months awaiting trial. >> here i am again and because of my past history and my record, you know, they kind of somewhat using that against me thinking i'm a -- either or threat or menace to society which i'm really not. >> hayes' long-term future is up to the courts. for now he's facing possible time in the jail's segregation unit if the disciplinary board sanctions him for the fight. he will have a hearing within the next few days. >> the only thing i can do is just hope for the best, you know? >> hayes is hardly alone in facing an uncertain future. a short distance away, in the women's wing of the jail, 26-year-old crystal owe ril'ril

awaiting charges on several charges, including armed robbery. if convicted she faces five to ten years in prison. >> allegedly i robbed two banks in boston. i had always -- not necessarily dreamed but, like, talked about it, joked about it, robbing a bank. a lot of people i know have done it. >> reporter: authorities allege surveillance footage shows o'reilly robbing a boston bank with a handgun and a second bank a few days later. o'reilly has pled not guilty to the bank robberies but she does have a prior armed robbery conviction. she says she turned to robbery to support a drug habit. >> i use heroin and coke and the way i use, i'm an animal. i don't care about anything or anyone. i don't care who i step on, who i abandon, doesn't matter.

>> o'reilly says her drug addiction has even caused her to steal from her own mother. >> i actually wrote a check, it was only for 90 bucks but i called her account and her account said she had $90 so i said all right, i'll write the check for 9300 bucks. so i overdrafted her account and fees kept piling up. my family doesn't have it like that. she gets by paycheck to paycheck and she pays for anything. who am i to take her money? she doesn't know who i am anymore. she just wants her daughter back. >> in the meantime, her mother is rising o'reilly's two-year-old son. the good news is that her incarceration at the suffolk county jail has kept her off drugs and she has a cellmate she can relate to. >> our view is downtown boston. >> and the moon! >> you know, beantown and the men. we got a good cell, we can see the men, too! yeah. yeah. >> the neighborhood that i'm

from, the armpit of massachusetts. it's -- gang bangers, drug dealers, prostitutes and addicts. i love it. i don't know what it is about that place, because it's disgusting, but i [ bleep ]ing love it. . i was 14 when i started shooting heroin. normal 14-year-olds aren't shooting heroin. i think there's very few times i've come in here and it's not a direct result of using. there's not very many times i can say i've been in my right frame of mind and walked in these doors. >> melanie reddy's prior convictions have usually been misdemeanors related to her drug use. this time she's been here for a month on a violation known locally as common night walking. >> it's prostitution. a form of prostitution but anybody can be charged with it. walking at night in a known drug or prostitution area.

welcome to the commonwealth. >> reddy has pled not guilty and hopes the charge will be dismissed during her upcoming court appearance. but whether she gets out or stays in suffolk county jail, reddy says she'll be among friends. >> my partner. >> you ever see the boston show "cheers" on tv? it's like where everybody shows your name. i'm not alone. i've done so much time here. boston ain't but so big and this is the only jail for boston. so you always mow somebody. >> it ain't skill, that's for sure. >> coming up -- >> how's it been going? >> kind of rough. >> crystal o'reilly confronts a tragic an jer air is, an inmate who authorities believe might have thought his girlfriend has something to say to her. >> will you marry me, baby girl. >> and later -- a small misunderstanding, that's what i'm figuring.

>> ja norris hay explains the fight. . see what's new at projectluna.com [ female announcer ] some people like to pretend a flood could never happen to them. and that their homeowners insurance protects them. [ thunder crashes ] it doesn't. stop pretending. only flood insurance covers floods. ♪ visit floodsmart.gov/pretend to learn your risk.

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for most inmates, jail has a way of crimping their personal lives. for the seven months he's been at the boston suffolk county jail, 25-year-old robert sutton has only spoken to his girlfriend on the phone but he's determined to take the relationship to the next level. >> listen, listen, i need a closeup, all right? will you marry me, baby girl? i'm serious. give me one of those little rice and bean babies. emily, i love you, baby. >> but the crime sutton has been accused of, it may be a long time before he can start a family. he's been charged with distribution of cocaine for allegedly selling 150 grams to a confidential informant. sutton has pled not guilty and though he's never been convicted of drug dealing, admits he's no

stranger to the drug trade. >> oh, yeah, i've done drugs. i'm not going to lie about that. i've dealt drugs. that's just my upbringing. but i didn't sell those drugs. >> if convicted, sutton will face a minimum sentence of ten years. but that's not the only serious crime he's accused of. less than a year earlier, a nighttime gun battle erupted on an east boston bridge. after the investigation, sutton was arrested and charged with assault with intent to commit murder. he has pled nurg. >> they say that i was on the bridge and two people got shot and allegedly one of the people that did the shooting. >> one of the shooting victims was reported to be a member of a rival gang. ironically, the other is the woman sutton just proposed to,

emily vazquez. >> allegedly what they're saying is i shot them both, that's what they're saying. >> why would you shoot your girlfriend? >> i don't know. >> but you were carrying a gun. >> no. >> you were snot. >> i was not carry nothing weapons whatsoever. whatsoever. >> so somebody else was shooting at your girlfriend? >> i guess so. it wasn't me. >> but according to authorities, sutton was the only shooter on the bridge that night. they say he shot the gang member then presumably by accident shot emily. >> they just say there's four videos showing a black male and a white t and black jeans and they just see an arm and a whole bunch of shots. that's what they're saying. this is america. you know how many black men there is in this world that might be wearing black shorts or a white t-shirt? that has to be me?

>> sutton says that after the shots ended he realized emily was lying on the bridge. >> she said "something's wrong with my chest" so i ripped her shirt open and there was three holes in her chest. >> while emily was recovering in the hospital, authorities arrested sutton and charged him with shooting his rival. he wasn't charged for emily's shooting because she backed up his story. >> sometimes i be thinking this ain't even real. like am i really still here? because i haven't even -- i haven't spent no time with her since she got shot. i haven't touched her, you know what i mean? for all i know this could be all -- this could be a figment of my imagination and she really could be dead. >> when it comes to the death of a loved reality, especially during this time of year. as she awaits trial for two bank robberies she allegedly committed to support a drug habit, she thinks about her two

sons. two-year-old maddox is being raised by her mother. but her first son, cameron, was born with significant birth defects and died soon after. then her fiance died shortly afterwards from a drug overdose. >> i lost two of the most important people in my life in less than a year's time. at that point nothing mattered. absolutely nothing. it didn't matter that i was pregnant. it didn't matter that my family was so scared because they knew how i felt. nothing mattered. i just used. three years later i still haven't forgiven myself. i don't know. and usually i don't even cry when i talk about it. this is the first time i've actually had to, like, deal with it without getting high because i've been using ever since. and like sally says to me all the time, feel, deal, and heal. i haven't felt, i haven't dealt and i dam sure haven't healed. >> as the anniversaries of both deaths draw closer, o'reilly has requested to see one of the

jail's chaplains, sister christine. >> she's really in need. she's really going through a bad time with the particular time of year for her. how's it been going? >> kind of rough. >> what's been happening? >> this week's my son's father's anniversary. three years. actually sunday it will be three years. the exact anniversary. >> this sunday? >> yeah. >> i see you're carrying a picture. let me see. >> this is my little man maddox. >> that's maddox? oh, look at him! he's sleeping. >> yeah. he falls asleep in the weirdest places it's the small things that keep connected with him, you know? >> oh, that's so wonderful. oh, you've got so much to live for, lady. >> i know. >> and you're doing well. >> he's what keeps me going. >> i'm just so glad that you're looking at your life the way you are looking at it. i pray that you have hope because that's such a big thing

in your life and making changes isn't easy but it's so worth it. >> oh, absolutely. >> and you deserve it. and you can really sort of go forward and not only forward in faith but forward knowing that you can make it. because being in here is no place to be. that's the truth. shall we pray before you go? >> okay. >> lord, this is your child, this is crystal and you love her. and we want to pray for her and send her forward into faith. i feel it went very well. it was a good call to have her down because she certainly is just going through some pretty deep sorrow give us patient understanding and love, amen. god bless you, keep you safe and i'm here if you need me. >> thank you. >> god bless you. >> you too.

the way that i look at it to keep my sanity is that, like, i'm given the time to change me, you know? to change the person that i brought in here. i've taken it as, like, a chance to start all over. >> coming up -- >> they've told my daughter that i'm in school, however now she's scared to get on a school bus because her mother doesn't come home from school. >> melanie reddy deals with some very hard truths. >> i'm not going to get clean. i'm going to go get high. [ snee] except germ-free coworkers. thousands of products added every day to staples.com. [ click ] even protective suits. staples. make more happen.

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happy birthday! >> for the last months, cellmates melanie reddy and crystal o'reilly have looked out for each other at boston's suffolk county jail. >> you couldn't throw it away! >> i'll save it for you. >> what was it?

>> beaver tail. [ laughter ] >> but their time together might almost be up. in a few days, reddy is due in court to face a charge of prostitution that she hopes will be dismissed. if so, she'll be released from the courthouse directly back on to the streets and back to the problems presented by her long-standing drug addiction. >> do you want to get clean? >> sometimes. right now? no. i've had years clean and been a mother and woken up everyday to my kid and taken her to the doctor's and my mother's for sunday dinner and i've done all of that. i've had the fiance, i've had the house, i've had all of that and i didn't keep any of it so what it meant, i don't know. the minute something went wrong i ran to the only thing i know -- drugs and the streets. that's it. drugs and the streets. like that never even existed.

>> reddy's four and a half-year-old daughter is now being raised by her mother and sister. reddy says they still have some contact although her daughter doesn't know she's in jail. >> they've told my daughter that i'm in school, however now she's scared to get on the school bus because her mother doesn't come home from school. so i don't know if it's better or worse. my kid's probably the only thing that's ever mattered to me, ever. she's too good to be around me when i'm getting high. she doesn't deserve that. when i'm not doing the right thing, she has no business being around me. and i have no business being around her. it's a tough pill to swallow, because no matter what, i still get high. i thought my kid would keep me clean. unfortunately, she didn't. >> right now if reddy is missing anything, it's the temptations she can find on the streets of boston. >> we got windows in our cells

that overlook downtown boston where i run at and people pay millions for that view. we get it for free. i don't even look out the window because it puts me right down there. and right about everything that's going on. like i'm missing something. and right now if i got out tonight i know that i'm probably ending up downtown. recovery is not an option right now. i'm not going to get clean, i'm going to go get high. there's always that story that, like, you see people get clean and sober, like this is the other side of it, this is the not so clean and not so sober side. >> coming up -- >> when you ended up on top of him, were you punching into him? >> ja'norris hayes faces the disciplinary board. >> and -- >> i got somebody going to do me a favor. >> robert sutton sends a singing telegram to his girlfriend jail style. ♪ i understand you're feeling down -- ♪ staying active can actually ease arthritis symptoms.

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la cruz. here's what's happening. australia's prime minister says there's increasing hope of finding out what happened to a missing jetliner based on new satellite images. the siting of small debris and increased search capability. a barge carrying thousands of gallons of fuel collided with another ship off houston leaking oil. officials say it is being contained. and three people were killed, several others injured in a massive landslide in rural washington. i'm veronica de la cruz. let's get you back to "lockup." [ laughter ] >> wait a minute, we got sounds for you guys. >> do to running man. >> do the running man. >> krirg o'reilly continues her

time at the suffolk county jail in boston awaiting trial for allegedly robbing two banks. but her life in jail has taken a major turn. her cellmate and good friend melanie reddy recently had her prostitution charge dismissed and has returned to the streets. >> the neighborhood that i'm from, the armpit of massachusetts. [ laughter ] it's gang bangers, drug dealers, prostitutes and addicts. i love it i don't know what it is about that place because it's disgusting but i [ bleep ]ing love it. >> i know how it is being out there, especially when you're not ready. i want to really try to change but she blatantly said she wasn't ready. i respect that. she knew that i wanted to get clean so we didn't talk too much about using and i knew she wanted to use so i didn't talk too much about getting clean so we talked about everything else. >> not surprisingly, o'reilly received distressing news about her friend. >> we heard she od'd so it left

me really upset. like, i haven't cried since i been here. that was the first time i cried because nobody knew anything further than that. they just knew she od'd somewhere the day she got out. then i got the letter from her a couple days later and it was such a relief to read that it was written after the fact so, like, she obviously was still alive. it says "crystal, what's up, chicky? me, nothing too good at all. wednesday i shot dope and died. real talk. i haven't been [ bleep ]ing with the dope too hard but that fear isn't as strong as it was because truth be told i don't give a [ bleep ] about anything. it's actually quite disturbing but oh well, all bets are off about anything. don't get too comfortable not seeing me because it won't be too long. as we both know, [ bleep ] happens so whatever. [ bleep ] it, i already knew that, though. well, i've got to go because obviously [ bleep ] isn't too pretty right now. i love you more than you know and thank you for everything. i appreciate everything and mean it. i love you and i miss you. love you, mel."

i don't even know how i feel about it. it's just -- i don't know. i just hope she gets it. >> reality is also hitting hard for ja'norris hayes over in the jail's segregation unit. >> never been in segregation before. >> after he was attacked by another inmate wielding a sockful of batteries hayes was moved to segregation to await his disciplinary hearing. while he didn't instigate the fight, hayes quickly gained the upper hand. surveillance video shows him ignoring commands to stop fighting while the deputy assigned to the unit waits for backup. it's up to the segregation unit's disciplinary officer to decide how long hayes must stay in segregation. >> did you fight back at all? what happened? he swung a sock at you, what did you do then? >> i blocked it and rushed to defend myself. i ended up on top of him and

that was it. >> when you ended up on top of him were you punching into him at that point in time? >> i really can't say. >> all right, because that's where the problem comes in. it's all good and well to be defensive there's a point in time where if you get the upper hand and continue going that's fighting as well. that's how that's going to work. did you know the guy? why would he come at you? >> actually, i'm not even from here, i'm from georgia, sir and -- >> but you have no idea what his issue was? i'm sure he didn't randomly pick you out of a crowd and say i'm going to come at you. do you know what he came at you? >> because i think it was a lack of communication. a small misunderstanding, that's what i'm figuring. >> but a misunderstanding over what, though? that's what i'm trying to figure out. i don't know anything about you. i don't know anything about this other guy. but you don't know? >> no, i don't know. >> i'll see if i can get it from the other guy. i'll watch the tape and get back to you on that and come back and give you my findings and see how much time you have to stay here if any.

let's take you back upstairs. >> all right. i never been in trouble here. >> i know that. >> biggie, come here, i'm going harass some people over here. >> lately robert sutton has avoided making the kind of mistake that would land him in segregation. but a different kind of slipup has temporarily put him on crutches. >> i don't know, i was playing basketball, came down, heard it pop, waiting on an x-ray right now. can't really walk on it but it's getting a little better. i'm all right. >> you want know match that. you want know match that? all right, i'll match that. give me back the crutches. hold up, hold up. >> sutton hasn't let his injuries slow him down, particularly when it comes to planning a surprise for his girlfriend emily. >> i need to figure out something i can do for her. >> to do that, sutton has enlisted the help of another

inmate on his unit. >> he's gonna have me sing for her so she can feel good today. >> he's good at what he does, you know? he can sing. the boy can hit them high notes. i caught him singing on the phone and overheard him one day and as you know whole unit was just drawn to it. that's kind of crazy, a whole bunch of men drawn to one male singing so that's when i knew the boy had talent. >> this is my way of showing my appreciation to you. i got somebody that's gonna do me a favor. you ready? just because you locked up, that don't mean you can't figure out some type of way to make your loved one feel better. ♪ i understand you're feeling down, it's probably because i ain't around ♪ for you >> i doubt i could sing. i can't hold a note for -- yeah, i can't hold a note. ♪ i know you probably need me

now ♪ it's really not much i can do ♪ >> i mean, it's another way of going up and over to show her that you love her, you know? ♪ at the present i'm dealing with my past ♪ hopefully there's a future that can last ♪ between us >> anybody can say it, you know what i mean? you can say i love you, i love you, but to show it. ♪ gonna tell you i miss you and i love you -- ♪ do. >> to the best of your ability in jail, that's the best way to go. because at the end of the day, that's all i got. that's really all i got, her and my mother. so emily, i love you. ♪ can't take my love away, baby i'm yours, i'm yours ♪ i'm yours, i'm yours >> i love you, baby girl.

i love you. >> she says she didn't expect that one. she wasn't ready for that one. i told you! i love you! >> coming up, melanie reddy is back in jail. and robert sutton gets the visit he's longed for. >> will you mar reme? [ male announcer ] if you're taking multiple medications,

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i can't believe your mom has a mom cave! today i have new campbell's chunky spicy chicken quesadilla soup. she gives me chunky before every game. i'm very souperstitious. haha, that's a good one! haha! [ male announcer ] campbell's chunky soup. it fills you up right. melanie reddy spent a month in the suffolk county jail awaiting trial on a prostitution charge. the case was eventually dismissed and reddy has now returned to the streets of boston. but she knew her future was less than certain.

>> i've done years, i've done months, i keep coming in and out because every time i uses this my end result. >> the day she was released from jail reddy was treated for a heroin overdose. three weeks later, she's back in the jail's intake department. she was arrested for being under the influence of drugs in a public place. >> we're going to book you in. >> no, no. i'm serious, see you later. >> when melanie reddy came in the last time she was certainly dope sick. dope sick means somebody that's coming in from the street, they haven't had a fix in a few hours. it's when your body is starting to realize, hey, where's that drug? and all of those symptoms, the nausea, the vomiting, the cramping, seizures, everything, it's all of those things are now coming to the surface. >> what? >> reddy will detox in the

jail's infirmary, a process that can take anywhere from a few days to two weeks. her close friend and former cellmate crystal o'reilly says she's relieved to have her back. >> i mean, i'm -- i don't wish this on anybody but because i knew what she was going out to do i kind of was hoping to see her walk back through the door because at least i know she's safe, you know? at least i know we still have that. >> while she waits for her friend to be released from the infirmary, o'reilly turns her focus to rebuilding her own life, especially with her two-year-old son and mother who's raising him. today she's making cards and in jail that takes unusual creativity. >> i'm making crayons with tampons since we don't really have access, you know -- full access, anyway, to crayons, colored pencils, anything like that. so you have to get creative. so what we do is take a tampon and any white deodorant and take either a magazine or newspaper and you run it on the color.

magazines work a little better but they don't usually come through here frequently so make do with the metro. you can make different stencils, i got letters, hearts and stuff like that. i make stationery for my mom, my son, my nana. pretty much anybody that i write to usually gets some sort of design. >> o'reilly speaks to her mother and son by phone once a week but visits are few and far between. >> the things that i'm missing, like watching my son grow up. his first snow, oh, she sent me pictures of him being in the snow and all i could see is like this much. everything's all covered up but you can see he's so red and you can tell he's smiling because his cheeks are up here and his eyes. i'm missing all this. >> there are certain moments of

robert sutton's life he'd be happy to forget. after several shots were fired on an east boston bridge, sutton was charged with attempted murder of a rival gang member. sutton's girlfriend emily was also shot during the incident. sutton was arrested before emily had fully recovered and says the trauma of the night has stayed with him. >> i've seen a lot in my life but i've never had nightmares until i looked at her laying down on the floor with bullet holes in her chest. i miss her touch. >> sutton hopes that after today he'll be able to put those memories to rest. emily has received approval for a visit. while authorities claim the bullets that accidentally hit emily came from sutton's gun, emily supports sutton's story and maintain it is gun fire came from an unknown assailant. >> i have a scar right here that's one of them. i got that one in the mid-.

. and then this one. the first bullet i didn't feel it, i just stood there and then i see the guy running to me, he did it again and i just -- i fell but i was awake the whole time. i was awake. >> despite her wounds, emily says her main concern was for sutton. >> to be honest all i was thinking about was him. i didn't -- nothing else was going through my mind. i just wanted him to be next to me. i love him. he's mine. he's my baby. >> i mean, just being able to touch her, that's really -- i'm anxious just give her a hug. >> normally the jail does not permit contact visits prior to conviction. >> he'll be with you in a moment. >> but due to filming restrictions in the visiting area officials set up a temporary visiting station that could accommodate our cameras. >> how do you feel? >> nervous. really nervous right now. >> hello, pretty lady. >> how are you doing? >> i'm okay. come here, sweetheart.

i know, no kissing. >> oh, my god, i missed you. >> i know, i know. >> you look cute. >> thank you, you too. >> thank you. >> look at you, man. >> it feels like a dream. >> i know. i know. i know. it's going to be all right. i get to touch you, that's all i wanted. >> i love you. >> i love you, too. for a second i thought i was dead but i feel better now. everything okay? your zmes. >> all right i guess. you know. it's healing. >> yeah, it's not that bad. >> and that one is almost gone. >> what about this one. >> that one's almost gone. that's the only one that hurts, though. how are you doing? >> i'm all right. >> you're good? >> i'm perfectly fine now, i'll tell you that. i'm perfectly fine. >> i've missed you. >> i miss you, too, baby.

i can walk this way, all right? ooh, that hurt. will you marry me? >> yes, i will. >> i know you will! i want to kiss you, too, boo. >> guard, can we kiss? yes, no? i love you. >> okay, guys. >> tell everybody i said hi and i love them. i love you. >> i love you, too. >> god bless. >> i love you! love you, too, baby! >> is it hard to see him? >> yeah. yeah, it is. >> it was a beautiful visit. i still can't get the smile off my face so that should tell you everything right there. >> so are you going to marry him? >> yes, i am. when he comes home, yes i will. yes, i'll be happy to. >> coming up -- >> i feel like kissing myself.

>> it's a happy day for ja'norris hayes but a heartbreaking one for crystal o'reilly. >> i see you soon? bye-bye. .

let's see what you got. rv -- covered. why would you pay for a hotel? i never do. motorcycles -- check. atv. i ride those. do you? no. boat. ahoy, mateys. house? hello, dear. hello. hello. van with airbrushed fire-breathing dragons.

ah! check. thank you. the more you bundle, the more you save. now, that's progressive. which will cause me to miss the end of the game. the x1 entertainment operating system lets your watch live tv anywhere. can i watch it in butterfly valley? sure. can i watch it in glimmering lake? yep. here, too. what about the dark castle? you call that defense?!

come on! [ female announcer ] watch live tv anywhere. the x1 entertainment operating system, only from xfinity. z . jail life can be full of surprises. unfortunately, all too many of them are unpleasant ones. ja'norris hayes found that out when he was attacked by an unmate wielding a sock full of batteries. and to make matters worse, he received ten days in segregation for going beyond defending himself to pummelling the other inmate. but today hayes is in for a rare pleasant surprise. >> you know i ain't bad. >> every once in a while, jail social workers in cooperation with a local charity pass out small gift bags of toiletries

and snacks to the inmate. >> what'd you get? >> snickers bar, some shampoo, cool laid, cookies and a deodorant. wow, nice package! they take care of you. they're not bad people. you don't get sweets in here so i can't wait to take a bite of my snickers. >> like all segregation inmates, hays is handcuffed during his recreation time outside his cell. the restraints are supposed to prevent inmates from fighting, but in this case, they're just a hindrance to his ability to enjoy his snack. . >> this is awesome. . i feel like cookie monster.

>> the day also brings one of the few pleasures in krystal o'reilly's life. a visit with her mother and son. but this pleasure has a bittersweet side. o'reilly is currently awaiting trial for allegedly robbing two banks and could face up to ten years in prison. >> going to see him like i'm not sad but when he's leaving i tend to be a little sad. >> go see mommy? >> yes. >> yes? >> she's been here for six months and her son doesn't get to see her that often because i have to work all the time and i have custody of him. we're on our way upstairs. come on. >> i love her to death. she's my best friend. i do everything -- well, i don't do everything. i tell my mom everything. she's real supportive. she's really good with my son. so i love her.

>> where are you going? >> go see mommy? >> go mommy. and draw a picture. >> you're going draw pictures with mommy and color? >> the door opened! >> the door opened, yes! here we go. >> he'll be three in may. oh, my god, he's getting so big. so big. it's crazy. my nana calls him half pint because he looks just like his father. just like his father. >> who's that? >> mommy! >> yay! where's mommy? >> right there! >> where is she? >> hi! come here, where are you going? >> are you playing? come here! >> go give mom may hug. >> you want to say hi? >> mommy. >> big, big hug. >> i need hugs. i love you! >> there's crayons? you want to sit in the chair?

>> it kind of puts everything into perspective as to why, like, i need to do what i need to do. >> did nana cook? do you make good stuff? do you eat spaghetti? >> eww!" >> you like spegty. i've got pictures of you eating spaghetti. you should see what we get to eat if you want to say eww! >> it seems like he's grown into a little man in the six months i've been here. he's doing things that he wasn't doing when i was home like talking that good, singing, playing one two three freeze. >> freeze! yeah, now you freeze. all right, come on. go. freeze! honestly, like i have to take this as like a blessing because the way i was living out there, i wasn't women him anyway. i was there physically but not emotionally. >> i'll see you saturday. i love you. >> ready? you gonna leave? go bye-byes. >> mommy, nana? coming? >> yes, nanny's coming.

>> mommy? >> no, mommy's not coming, baby. . come on. say bye, mommy. >> i love you. >> love you. >> i love you. bye, baby. >> come on, baby boy. ready? give mommy kiss one more time. i love you! see you soon. >> see you soon. >> tell her be good girl. >> good girl. >> i will. you be good. . you be good for nana? okay. see you soon. all right. bye-by bye-bye. >> all right, let's go. . let's go.

>> this is the worst part is like watching him when he asks me if i'm coming. like -- what do you say to that? and the worst part is like i have no idea when i'm coming. i can't say "mommy will be home soon." like, i don't know. >> it hurts, it kills me. kills her, too. he doesn't seem to mind because he don't understand. >> i don't want to keep doing this. i don't want to keep hurting my family. my son, myself. for what? it's not worth it. .

>> i call him the dawn because he walks around like he owns the unit. >> i've been a burglar basically all my life and banks were my favorite place because banks have money. >> an old-school bank robber maintains his swagger. >> that move, you just lost the game. >> this is how i do medication time. >> an inmate with an imaginary friend proves to be a challenge