encouragement here to do something different and senator, i will. >> and america remembers, presidents and new york city leaders past and present join victims families to pay trib bud and dedicate a new 9 9/11 memorial museum in manhattan. >> we stands in the footprints of two mighty towers graced by the rush of eternal waters. here we tell their story so that generations yet unborn will never forget. good day to you, i'm kristen welker in washington in for andrea mitchell, eric shinseki is facing tough questions by a senate panel today on the state of veterans health care in the

united states. the secretary vowed to act on any allegations proven by the inspector general's report. it's the very first time the secretary has spoken in public after calls for his resignation amid the va scandal in phoenix. joining me now, capitol hill correspondent kelly o'donnell live in phoenix. thanks for joining me. i want to start off with the announcement we got from the white house last night. president obama announcing that deputy chief of staff rob neighbors is going to launch a review of the va. given that there's already an ig investigation going on. what's the goal here? >> i think really the secretary of veterans affairs needed some white house backup and support because of the scope. this is the largest health care organization in the country. the allegations have spread not only from phoenix and the hospital behind me but to a number of centers around the country where allegations have come up of this issue of manipulating the data related to patient appointments to make it look like the wait times were

shorter than they were. by bringing in rob neighbors, the deputy chief of staff as you well know, it gives the white house heft to this investigation and series of panels. secretary shinseki talked about having a face to face awed ip and having representatives from the v going to hospitals around the country. there has been pushback saying republicans it isn't the same as an audit. the layperson might expect of having an outside group looking at it, that they can't possibly get to the sites in a two-week period. nevertheless that's one of the steps that the secretary has taken. he's also put a few of the key individuals who have been accused in these matters on administrative leave and the inspector general is doing an investigation. we talked to the whistleblowers to give their firsthand accounts of what was going on in the medical center behind me and spent time with veterans here over the last several days.

there's a real deep distrust and frustration because many of them have personal stories that they weren't able to put the pieces together. when the news broke, it sort of shed light on some of what they say are hardships and disrespect that happens at the va, at the same time, i've talked to a number of veterans who felt when they got to the doctor they got good care but there's so much in terms of resources and now this controversy this is a huge issue in the veterans community for sure. >> anger mounting on capitol hill as well. moments ago sharp questioning from senator heller, i'm going to play that sound and get your reaction on the other side. >> do you believe that you're ultimately responsible for all of this? >> i am. >> would you explain to me after knowing all of this information why you should not resign? >> well, i tell you, senator, that i came here to make things better for veterans. that was my appointment by the president. i intend to continue this

mission until i've satisfied either that goal or i'm told the demander in chief that my time has been served. >> so kelly, secretary shinseki saying he's not stepping down but the calls to do so are mounting not only from republican members on the hill but also some folks within the veterans community, the largest veterans group calling for him to step down. >> i spoke to the head of the national commander for the american legion who believes that shinseki should step down. other individual veterans we've talked to have said there needs to be a change. general shinseki, a four-star retired now serving in the cabinet has had a lot of good will over the years for his service to the country. so there have been others who have said give him time to try to deal with this. part of what our nbc investigative news has found out, internally there are memos and reports that show the va was

aware of issues related to the scheduling matters. in part because nationally the va has tried to track appointment times to have a kind of computer monitoring of what's going on at different facilities. the allegations suggest that in different hospitals they were sort of gaming the system as it's been described to circumvent the official computer records by having the sigh krec list, that type of thing. there was awareness not necessarily the specifics that have come out now and that adds to the frustration of people who have said why would not the secretary have known and other top officials, why didn't they know sooner and do something about it. kristen? >> kelly o'donnell, appreciate it. >> shifting gears now, in new york, it has been a day filled with emotion at the dedication of the national 9/11 memorial museum. survivors and families of the victims and elected officials teared up as stories of heroism

earn survival were told at a solemn ceremony, seven stories below where the twin towers once stood. it included the story of florp florence jones who ran down 70 flights of stairs. >> i put them in a plastic container. when i took them out, they still had the smell on them from that awful day. i and i knew i would never wear them again. decided to donate them here. i wanted my nieces and my nephew and every person that asked what happened to see them and maybe understand a little bit better what it felt like to be us. >> and nbc's ron allen joins us live from the 9/11 memorial museum in lower manhattan. really poignant words there,

poignant to look at those shoes. it's a solemn day in manhattan. what is it like to be there? >> reporter: it's very solemn but it's also inspiring and a lot of those speakers today tried to focus on the heroism of that day, the resilience yens of america in the face of the tragedy. yes, it was solemn. a lot of reflections about people who were lost and that's what this is mostly about, never for getting the 3,000 or so innocent people who could have been any of us who went to work that day and never came home. president obama spoke about the heroism of a young man names wells kroujer who carried out val yant rescues and his mother was also there as the president spoke and remembered what he did. >> he had a big laugh, a joy of life and dreams of seeing the world. he worked in finance but he also

been a volunteer firefighter and after the planes hit he put on that bandanna and spent his final moments saving others. >> it is our greatest hope that when people come here and see wells bandanna, they will remember how people helped each other that day and we hope they will be inspired to do the same in ways both big and small. >> reporter: many of the people who he rescued remembered seeing a man in a red bandanna and not knowing who he was until his mother happened to read a story in the newspaper about a rescuer and she immediately recognized it was her son because he carried one all his life. so many on display at the museum, artifacts but so many stories, it's a very personal experience and personal place

and solemn occasion today but also inspiring. >> ron, you talk about the artifacts in the museum and i know you had a chance to tour it in terms of my reporting on it, one of the things i found most striking, in one instance you can hear the voices of some of those who were lost on that day. what stood out for you when you toured that museum? >> everything you're right, it's a 21st century mu see up. you hear voice messages left by survivors and relatives calling people aboard the flights after the first attacked had happened. you see you're down below ground, seven stories down near the foundations of the twin towers so you feel you're in the place where this all happened. it's at time a huge cavernous place and small galleries where everywhere you turn and look there are stories and there are

pictures and images, mem meant toes and can be very jarring and upsetting. one of the most powerful areas the memorial hall where there are thousands of pictures of every individual who was lost that day, along with stories. it's interactive, you can push a button and learn more about these individuals, who they were, uncles and mothers and fathers and sisters and brothers. i remember watching the event and there was a young asian-american girl who was not born when these attacks happened and there with her family and named after her uncle robert, roberta hope, she is the hope of the family. when you see things like that -- this is what the president and first lady saw as they tour it. when you go into the memorial hall, we were not allowed to see it when we were there. when you go there i can imagine it's going to be an incredibly moving experience because it's so, so personal about what happened that day. >> ron, thank you for helping us

understand what it is like to be there. we appreciate it. certainly something everyone should go visit. we are monitoring multiple wildfires across san diego county. schools are closed in the karlsbad section where we're seeing some of the worst fire activity. high temperatures and low humidity fueled nine separate wildfires this week, leading to 23,000 evacuation notices. this morning local leaders reminded reporters that the communities were resilient in the face of these fires. >> we've had tragic events in this community and there's one thing i know to be true, about this community is that it always comes together, that folks are always here to help each other out. ly, the off-season isn't really off for me. i've got a lot to do. that's why i got my surface. it's great for watching game film and drawing up plays. it's got onenote, so i can stay on top of my to-do list, which has been absolutely absurd since the big game. with skype, it's just really easy to stay in touch with the kids i work with.

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it's been one month since the terrorist group boko haram kidnapped 267 school girls in nigeria, the u.s. has been flying manned and unmanned aircraft in an attempt to locate the girls. bill neely is live with the latest on the search. this is a huge search area, the size of west virginia, others say it's the size of new england. talk about the challenges right now given the breadth of this search area. >> reporter: well the challenges are huge, it's a search area of between 25,000 and 40,000 square miles, just to throw in another state, that could be up to the size of the state of ohio. so clearly it's a challenging territory. it's dense forest and scrub land and land that boko haram not only controlled but know extremely well.

so it's hard for the nigerian military. they said yesterday that a military operation to find and rescue the girls is under way but there's really hardly any proof that that is the case. and certainly no sign that there is any success. the nigerians are becoming a little bit defensive about what's happening and the failure to locate the girls. they say that 300 have been carried out, two divisions of men on the ground. if they are stung by the criticism so far, they'll have been even more stung by comments made by one senior department of defense official in washington this morning. alice friend, head of the africa division, saying nigerian army's 7th division in the north is showing real fear. it's preferring not to engage boko haram and incapable of matching that group's brutality. if there is sensitivity on the

nigerians part on the criticism they've been facing so far, that will have increased even more today. >> bill, let me follow up with that point. there was real concern that the nigerian government wouldn't cooperate with the u.s. forces that are there on pt ground. in part because there is some sense of defensiveness. do you have any indication how well they are actually cooperating with the international forces who are there, not only the u.s. but the uk and france among others? >> well, the latest from the nigerian government spokesman was stressing this was an international operation. there are no combat troops from the u.s. or canada, britain or france or israel indeed on the ground. but he stressed that this is an international operation and said the foreign forces are bringing their xpees on surveillance and intelligence and experience to this operation. let's be clear, the people actually searching in the forest

are nigerian troops on the ground. the problem is they are outgunned by boko haram, that's the real worry. yesterday there was an incident in which four nigerian soldiers were killed and their colleagues began a near mutiny because they feel they are under equipped. it's well known boko haram have weapons and tactically superior and it is their ground, the forest they know extremely well. whereas the nigerian army, may be the biggest army in africa and 120,000 men and funded to the tune of $3 billion a year but they don't seem to be able to take on boko haram effectively in this area. so there are only two options for these girls to be released. one is a military operation to rescue them and that would be frout with problems. and the other one is some kind

of a deal. yesterday goodluck jonathan ruled out a deal or said our government will not negotiate with the kidnappers, however, he did leave open the possibility of some kind of backdoor deal. it does seem that interimmediate yarryes from both sides are working on some kind of backdoor deal now. >> all right, bill neely, we appreciate that very much. and john campbell served as u.s. ambassador to nigeria for the bush administration and senior fellow at the council on foreign relations and he joins me now. thanks for joining us. >> pleasure to be with you. >> talk about the extent to which you have the u.s., u.k. and france and other international forces helping there with the search. this search has been going on for several days now though with the help of international forces and they don't seem any closer to finding the girls. how confident are you that they are going to locate these

missing girls at this point? >> well, it's a huge area that has to be covered. it's like searching for a needle in a haystack. i would also raise the issue that if and when the girls are found, there's then the question of how you go about freeing them the track record of boko haram and other groups like that, in the case of kidnapped victims and there's been an effort to free kidnapped victims using force, the problem has been that the victims have been murdered. there have been civilian casualties as well, right? >> absolutely. >> there could be a high number of civilian kaz casualties. >> yes, yes. >> go ahead. >> there's a question whether the girls are in one place or not, or whether they have been divided up and separated.

it's worth remembering that the kidnapping is ongoing. last weekend small groups of girls were kidnapped in the same general region. so when we look at the sort of picture of girls that was released by the video, it's hard to know exactly where they come from. >> you heard bill neely talk about the possibility of a deal coming together and the president yesterday all but closed the door on a deal that would include swapping out prisoners for releasing these girls. should the nigerian government be nearbying with boko haram? that the only way this is going to get resolved? is that the right strategy? >> was on the table now is a demand that if the nigerian government were to release all of the boko haram operatives it holds, then he would release

those girls who are christian. he's not even promised to release all of them. further, if in fact the nigerian government were to agree to those terms, it would material increase the strength of boko haram and the ability to make further war on nigerian government. >> you're saying don't negotiate. >> i sure am. if in fact that were to happen, we would see more kidnappings and more kidnappings fairly quickly. >> let me get your reaction to something senator john mccain and other gop lawmakers are calling for, they are calling for the administration to have u.s. special forces at the ready to go in and rescue these girls. is that administration has said they are not actively considering that option right now. should the administration be considering that? >> only with great care and

great caution. whenever you're dealing with a extremely complex issue in a very difficult part of the world, first principle must be do no harm. there's a widespread narrative in northern nigeria that the americans are involved in a war on islam and a nigerian religious leader a couple of days ago made the point if european or american troops were to be present in northern nigeria the consequences would be very bad. >> finally, u.s. officials are going to meet with officials from nigeria and paris in the coming days to discuss their handling of this situation and their broader fight against boko haram. what needs to come out of that meeting and does the u.s. need to re-evaluate the aid they are giving because clearly boko haram is more emboldened. >> and more emboldened and seem

to be going from success to success. this would seem to be the nigerian strategy, which is to treat it as a counterterrorism organization is simply not working. i would suggest that the nigerian government needs to think very hard and very long about using a counter insurgency approach, whereby you actively seek to win the hearts and minds of the people in northern nigeria and thereby suck the energy out. >> thank you so much for your insights, we appreciate it. >> thank you so much for having me. >> well, south korean prosecutors handed down 15 indictments in connection to the deadly ferry disaster that left 300 passengers dead or missing. the captain and three other crew members are facing homicide charges. 11 other individuals were indicted on alleged negligence

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the best treats come from the kitchen. new reaction is pouring in over the surprise firing of jill abe ramson, chris cillizza, thanks both of you for joining me. paint a picture of the shock waves that went not only through the "new york times" newsroom but newsrooms across the country. >> the thing that it immediately occurred to me it reminded me of is when the post announced that don grim was selling the washington post to jeff besos. and no one in the newsroom knew much about it. it certainly seems that way with the new york times.

look, the new york times, they have fractured and have less power but they remain a gigantic news gathering industry and seen as the standard by many people. and a change at the top, a top -- certainly doesn't seem cordial, it big, big news. across every news rooms. >> i'm going to get you pick up on that very point. we're getting a couple of different theories about what was behind this. "the times is pointing out there is a fair amount of friction between abramson and another from buzz feeds just moments ago that an internal report found that "the times" was struggling to add just to the digital world and a third really that abramson was complaining because she is getting paid less than her male

predecessor. >> jill's total compensation was directly comparable to bill keler's during his time as executive editor. her pension benefit like all times employees is based on her years of service and compensation and pension benefit was frozen in 2009. there would be a difference in pension benefit. he was a 30-year employee, most of that time spent prior to 2009. what is your reporting telling you? >> the immediate question after the news came out that she was fired, what was reason she was fired? now what we're hearing is there were several different reasons that accounted for a fraying relationship between jill abramson and mark thompson the ceo and dean back kay, executive editor at the "new york times." the buzzfeed report talks about the digital first transition at the paper. this will be widely looked a

reporter today and son of arthur solzberger the editor. not focusing enough throughout the day on digital, now in addition to that you have the other sort of tensions and conflicts including jill abramson bringing in a co-managing editor as well as her issues with mark thompson had to do about perhaps being too intrusive over the newsroom. there's been this church state divide between business and the newsroom and increasingly the business side feels quite rightly they want to have more role in the newsroom and to ensure better future for the program. >> i see you shaking your head. >> i mean, as someone who works for the "washington post," every legacy organization is going through this. for a very long time we knew how

to do one thing. you aim to get stories on the front page. that still matters and absolutely still matters but we're will go vs to do a lot of other things. this isn't -- i would say this is happening everywhere, this is an industry in rapid flux and change. the problems at the new york times, we all have grappled one way or another -- i would say television, same thing, tv versus digital, this is all happening now and i think is indicative of an industry that is very much in flux. >> absolutely. michael, i want to go back to you. the fact remains she was the first female leader of the times and based on my reporting it has wrangled some of the female reporters there among others. >> it certainly has. jill abramson could be a divisive figure but she had supporters and detractors but i heard from critics who thought

the unceremonious way she was fired was not right. she even has a "new york times" tatt tattoo. and it's true, a lot of women were bothered to see first female editor of "the times", an emotional moment when she took over in 2011, to see her really fired in this sort of fashion. and this whole drama is now overshadowing another historic moment, dean who takes over is the first african-american edit editor of "the new york times" and all of the drama and speculation about why she was fired this this way. >> great point. thank you for a fantastic discussion. we appreciate it. >> u.s. ambassador to japan, carolyn kennedy took an extensive tour of the fukushima power plant on wednesday. it was damaged by the earthquake that triggered tsunami waves.

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well, knowing gives you confidence. start building your confident retirement today. we have more today of the ongoing hearing as secretary shinseki faces questions about the future for the care for veterans. joining me on the phone colonel jack jacobs. thanks both for being here. colonel jacobs, i want to start with you, what is your reaction so far to the hearing today? and you know secretary shinseki, a lot of people say he's not fired up enough orangery enough. why are we seeing that type of response from him? >> well, he's not the kind of person -- i've known him more than 40 years not the kind of person that wears emotion on the

sleeve. he's very angry himself and first guy that will tell you that he's the commander is responsible for everything that happens or fails to happen in his organization. but colonel jacobs does he need to do a better job of showing it? does he need to show his anger more for the people around the country in phoenix particularly who are so angry right now? >> no i don't think so. it's not a public relations job. it's a job to take care of veterans and committed to taking care of veterans but i for one believe that whether you have general shinseki in charge of the veterans adds mrgs or have anybody else or it doesn't matter how much money you throw at it, it's never going to do what you -- timely medical care to veterans who sacrificed and served for us. >> alex, you have been in my room listening to secretary shinseki but what has stood out

to you? what are your main takeaways, is he answer being the questions he's being asked sufficiently? >> unfortunately, kristen, he's still dancing around the questions. we've had senators have to go back to him a couple of times in the period of times i was in the room and ask him to circle back and answer the original question they ask. the thing you have to keep in mind, shinseki is our veteran in chief and i believe he has to show and exhibit emotion and taking it seriously. when there's a confidence crisis in the va right now, that's what veterans want to see. >> colonel jacobs, the white house announced last night that president obama is appointing his deputy chief of staff rob neighbors to launch a review of the va, given there's already an ig review underway, what can he bring to this process and what

can you expect him to bring? >>. >> colonel jacobs, can you hear me? >> yeah, i can hear you now. >> what do you anticipate that rob neighbors will bring to this process of investigating the va given that the ig is already investigating? >> i think it will bring at least a veneer of independence. i know that the i.g. is supposed to be independent but there's so much emotion around this whole issue of taking care ever veterans and doing it properly it's important to bring somebody who is outside who has a semblance of independence and whatever is -- results from this, i think will have far more credence among people who are -- like all of us are, concerned how we treat our veterans. >> alex, your organization is calling for an online whistleblower project.

talk about the significance of that and why you think it's necessary? >> first of all, it's necessary because we've had our members and folks who see us out in the media talking about the issue coming to us and revealing further allegations in other places to us. we really needed a repository for the allegations, an organization and partner that could thoroughly vet and investigate them. that's why we partnered with the project on government oversight to do that. we had a flood of members coming forward saying they work at va and been to va. that i have seen these type of things going on. we needed an actual formal process for folks to be able -- not only come forward but have the stories vetted so we can get to the bottom of the accusations. >> your colleague during his testimony, which was just underway, very emotional and said of the 22 vets who commit suicide every day, 17 have seeked care at the va. is this a system that is

fundamentally broken? >> there are definitely fundamental problems. it can be fixed. it needs solid leadership right now in order to do that and that's what we want to see not only from secretary shinseki but the president. this is a very personal issue for us and our members. we all know people who have been impacted by these health care -- and people who died by suicide. this is very personal for iraq and afghanistan veterans. >> colonel jacobs, final questions to you, the calls are growing louder from secretary shinseki to step down. do you think he'll be able to hold on to his job. >> i think the likely is he will. i want to take up the notion that the va medical system fixed. it cannot be fixed. i think that it's silly to have

a parallel organization at great cost that doesn't deliver what we need and that is time and first class medical care to our veterans. the only thing to do in my opinion is shut it down and permit veterans to ak those medical systems we already have and to do it for free. i don't think we're going to be able to fix the va medical system. >> realistically, colonel, do you think that's something that can actually happen, that veterans would go into the general medical system and then just receive care for free and they would just do away with the va, is that something you anticipate actually happening? >>. >> we may have lost colonel jacobs. we want to thank our guests for ate great conversation. the botched execution has put a renewed national focus on the death penalty. nearly 6 in 10 americans in

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so maybe we need to approach things differently, if we want to be ready for a longer retirement. ♪ hope for survivors is turning to fury after tuesday's coal mine accident. at least 280 people have died and more than 100 are still missing. a wave of anti-government protests have broken out throughout the country in the wake of a callous response to the worst mining disaster in turkey's history. chief foreign correspondent richard engel joins me by telephone. i want to start off by showing viewers a picture that has gone viral. this is one of prime minister's -- someone awaiting

for recovery efforts. does this not encap sue late what the people are feeling with the government? >> there are a series of photographs that show almost every angle of that kick, from him winding up to making contact with the man on the ground being held in place by turkish security officials. that has enfeweriated a lot of people in this country who feel the government is trying to deny responsibility for what has happened and trying to basically say this was an accident, accidents happen and that the people should just be quiet and not complain about that. i'm right now at the morgue -- not far from the mine. and there are family members here and because of this tension, there are a line of riot police holding plastic shields in front of the entrance of the morgue in case there are emotions run high here as well.

so yes, this was a political blunder from the turkish government and today the turkish president tried to do damage control. he is not as explosive a personality as the turkish prime minister who set people off yesterday after that visit and then one of his aides started kicking people. so far there's still a lot of anger, yes. >> richard, talk about the rescue and recovery efforts. i know that they resumed this morning. but that was going on while there was a fire that was lighting and that was raging inside the mine. talk about the latest efforts to recover the people still in the mine. is there any hope there's any survivors at this point? >> we haven't spoken to anyone who's hopeful there are survivors left. what happened -- this is coming on to three days that this incident took place, there was an initial electrical fire that

shut off lit a fire inside the mine about 1,000 meters deep into the mine. and some of the minors inside at the time didn't notice there was a fire because they were so far away. it apparently started as a small fire. the power quickly cut and after ten minutes, one miner told us he didn't hear an alarm. there was no emergency call. but after ten minutes standing there with no power, he and his work crew decided to leave and they began to walk out of the mine. and five minutes after that, this started to smell the smoke and fumes and said people who were further behind him were trapped and some were overcome by the toxic fumes. the fire then spread and the fire made it very difficult to carry out any kind of rescue operation and past 48 hours, they have been flooding the mine

overnight they covered a lot of the area with ash and with soil to try and cut off the oxygen after having flooded. this morning there was still a fire burning and we have just been told that they believe they have contained the fire now and stop pumping water in and they are hopeful they can bring out the remaining bodies and maybe even find someone alive. they are not hopeful to finding anyone. >> richard engel, thank you for your great reporting. we appreciate it. and we have something on a much lighter note, a kid's best friend when a neighbor's dog turned violent, a 4-year-old boy in california was rescue by an unlikely hero, his cat came to the rescue chasing the dog out of the family driveway then coming back to check on young jeremy. the cat's owners were surprised

by the save. >> does she have a lion complex? >> every once in a while she puts our dog back in her place, but for the most part, she's just the most mellow cat you've ever met. all of our boys love her and pick on her occasionally and she just loves them right back anyway. you, my friend are a master of diversification. who would have thought three cheese lasagna would go with chocolate cake and ceviche? the same guy who thought that small caps and bond funds would go with a merging markets. it's a masterpiece. thanks. clearly you are type e. you made it phil. welcome home. now what's our strategy with the fondue? diversifying your portfolio? e*trade gives you the tools and resources to get it right. are you type e*?

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which political story will make headlines in the next 24ci hillary clinton is going to be campaigning with chelsea clinton's mother-in-law in pennsylvania. and key state for democrats but it's all in the family, right? >> her name is marjorie margolis she used to be in congress. she was defeated and trying to run again. it's a very philadelphia area

suburban district that alison schwartz is not running for. she used to be married, no longer is, she is the front-runner here and having hillary wont hurt. >> doesn't hurt hillary as well. >> chris cillizza, thank you as always. that does it for this edition of "andrea mitchell reports." remember to follow the show online on facebook and twitter. ronan far row daily is up next. stick around and have a great day, everyone. what i needed was information i could trust on how to take care of me and my baby. luckily, unitedhealthcare has a simple program that helps moms stay on track with their doctors and get the right care and guidance-before and after the baby is born. simple is good right now. (anncr vo) innovations that work for you. that's health in numbers. unitedhealthcare.

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incident like this -- >> isn't there evidence of criminal wrong doing? >> can you explain why you should not resign. >> i came here to make things better for veterans. >> this is turkey's worst ever mining incident. >> and it is now fueling anti-government protests. >> the turkish perfectly advice i willed the mean idea. >> and relatives of the dead and missing mineers heckled him and mobbed his car. >> the battle to boost the minimum wage goes global. >> 50 u.s. cities, 33 countries, they want the federal minimum wage to more than double. >> we stand in the footprints of two mighty towers and look into the faces of nearly 3,000 innocent souls, every race, every creed, from every corner of the world. here we tell their story so that generations yet unborn will