ending. caught on camera, a hard day's work. >> hello, i'm contessa brewer.

welcome to "caught on camera." one of the most embarrassing moments ever at the worst possible time in the worst possible place, on the job. laugh at yourself and the world will laugh with you. >> this is fashion week over in paris. there was a problem out there today. a model fell down twice. >> it looks so funny. i'm still laughing when i see this video. how is it possible to fall like that? >> it was clear i don't have this anymore. i hope they go to commercial now, because i'm about to lose my job. >> hold on, hold on. >> wait a minute. let's start over from the beginning. she is a super model living in

poland. jim vance is a veteran newscaster from washington, d.c. they may live worlds part, but they will forever be linked together and it is all because of high heels, one watering can, and one embarrassing video that went viral. >> i love the designer. she's an amazing designer. when i went for the casting and t i got the job, i was so happy. >> everything had gone smoothly. >> i tried the shoes. they made the clothes perfectly for me. >> since the theme of the show was springtime, she was given a special prop.

>> they gave me a watering can and the idea was for me to walk outside with the watering can and put the water on the flowers and keep walking to the end and back. and on the rehearsal everything was okay, shoes were okay, watering can okay. unbeknownst to her, there was a last minute edition right before the show. her watering can was filled to the brim. >> it was so heavy i couldn't lift it up. now i have to keep walking with this in these shoes. >> no human being can walk in those things. >> it is hard to walk. >> the watering can was bad enough, but what was so funny was the desperate attempt of this -- i'm sure wonderful -- woman to stay vertical. >> jim prides himself on taking

his job very seriously, but not on this day. >> there she goes again. >> that's embarrassing. this is at least the second time. >> well, you all are just really tickled by that, aren't you? you try walking in those shoes. >> hold on, hold on, hold on. >> nothing could have prepared her or jim for the attention that came once their video went viral. >> i was everywhere on the newspaper in every single news from australia to new york. >> there's not a continent except antarctica from which i have not heard. >> and then they put the movie on youtube.

oh, this is the call from the vivian westwood show. >> for both of them, there is a silver lining. >> i'm really happy that something i did caused other people to feel a little bit of joy. >> hold on, hold on, hold on. >> everybody can have a rough day. it doesn't mean anything. you have to wake up and do your job as good as you can. coming up, a 911 operator's worst nightmare comes true. >> i had to ask twice to make sure it was the right address and i realized it was my house. >> the bridge pillar is coming and we're not stopping. >> when "caught on camera," a hard day's work continues. this . and you...rent from national.

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what's your emergency? >> there's a fire, a big fire.

>> i had to ask twice to make sure i had the right address. >> the flames are about 100 feet in the air. >> i realized it was my house. >> for veteran 911 operator mike bose, this is not a typical day at the office. bose, along with his parents, have lived in quincy, massachusetts, for years. >> it's a nice neighborhood right across from a school. never any trouble on the street. we'd have everybody over during the holidays, christmas, thanksgiving. kids would always stop by. kids were there. it was great. >> bose always enjoys his job with the city and provides -- prides himself on staying cool under pressure. >> okay, was it a motor vehicle accident? >> the people of quincy want someone who's on the other end who won't go crazy or lose it when you call. you have to stay calm and help the city out. >> friday, bose's shift starts like any other.

>> it was a very busy night. about 10:30, 10:45 it actually started to slow down. we figured we had another hour left on the shift and we'd be gone and it would be over. >> but for bose his night is just starting when this 911 call is received. the call is from his neighbor. >> 911, what's your emergency? >> there's a fire next door to my house. 102 hollis avenue. >> let me get the fire department. stay on the phone. >> okay. >> the 911 lines, at once there's nine calls coming in at the same time. we figured because of the time of night it was a car accident. so the first call we picked up that i received was my next-door neighbor saying the neighbor's garage and house was on fire. there was an explosion. when i asked her the address, she told me it's 99 hollis ave. i had to ask twice to make sure i had the right address and i realized it was my house. >> a neighbor catches it on camera. not only is bose's house on fire, but his parents are inside.

>> 911, what's your emergency? >> there's a fire, big fire at 99 hollis avenue. >> a fire or a fight? >> the whole place, the garage and everything is on fire. this is michael bose's mother. >> okay, mrs. bose, we have it. we'll be right there. >> thank you. >> the first reaction was to make sure my parents were safe. they were in the house and i tried calling several times. there was no answer. >> mike o'shea is the neighbor who captures it all on camera. >> flames were about 100 feet into the air, and, yeah, you could definitely feel the heat and you could see on the houses next to it the paint was just melting and chipping away. >> within minutes, bose arrives on the scene. fortunately, his parents escape the burning home as they make their 911 call.

>> the first thing i know is my parents were on the street with my neighbor. i knew they were fine. it was almost like slow motion. you don't believe that something's going on and when you look in the back, i could see down the driveway. there was no garage. it was gone. i knew the kitchen, the bedroom area was going to be gone. the roof was gone, the second floor was gone. >> as soon as they got it under control, they started smashing out the windows and laying into the upstairs of the house with hoses. >> bose realizes that everything he and his parents own is destroyed. >> the new tv i bought, gone. computers, gone. everything inside the house was gone. just the shirt on our back and that was all we had. >> fortunately bose's cousin is a quincy firefighter who arrives first on the scene. >> he ran into the house. and there were several pictures of grandkids, wedding pictures of my parents, that he was able to save, all the pictures that were in there. it meant a lot. when something like this happens, you have friends that come together, but the city of quincy and the quincy police department have been unbelievable, they're with you 24 hours a day helping out. they're doing what they can, even their families, wives, girlfriends, even the kids get involved, which is unbelievable.

>> for o'shea who witnesses the fire, the scene has a dramatic impact. >> it's sad. it's very sad. i went out a couple of days later and bought more smoke detectors. >> despite the devastating fire, bose has an optimistic attitude. >> thank you, sergeant. >> my main thing is my parents and my neighbor got out and no injuries. nobody was hurt, no lives were lost. the fire department, nobody was injured. it's a house that can be rebuilt. everything can be replaced. it's going to take awhile, but we can get back. >> within two weeks bose is back on the job working the 911 phone lines. >> one of the first calls we took last night was for a house fire. at first it was -- normal routine. transferred to the fire department and sent a cruiser down there and you have to be there when they call 911. that's what we do. >> from one dedicated city worker to another. on a saturday evening in albuquerque, new mexico, a bus driver's routine ride takes a

frightening turn when he slams into another vehicle then crashes into a bridge pillar. it all starts a little after 5:00 p.m. on october 17th, 2009. the bus drops off several passengers at a busy stop and is heading west on central avenue toward oak street, not far from the university of new mexico campus. albert sanduval is the bus driver. >> i took off and i was just driving and i was going right through my green light and at about the middle of the intersection, i just looked and there was a little car right in front of me. >> the incoming car which is turning left in front of the bus is not slowing down, and the two vehicles collide. >> not even really time to look in the mirror and tell anybody, you know, to brace yourself or nothing. it just happened that quick. >> christian moore is the security guard onboard the bus. >> i hold onto the bar in front

of me and try and stable myself. i looked out the windshield and realized that the bridge pillar is coming and we're not stopping. >> not only does the bus hit the car, but the momentum carries the bus forward with the car smashed against it right into a bridge pillar. the bus passengers are flung from their seats. >> that's when everything came to a stop, and i was looking at the little car and looking at the pillar and saying i hope those people are okay. >> moore's training kicks in and he and sanduval get the passengers off the bus. >> we're lucky that it happened on a saturday evening just because the bus wasn't as crowded. if it was monday through friday at that time, it could have been a lot worse. >> no one on the bus is seriously hurt. so their attention goes to the driver of the crashed car, which is smashed against the pillar. >> it's a little car, and this is a 20, 20-ton vehicle that i'm

driving. and it did -- lived up and pushed it up against the pillar, and i'm looking at the car here and the pillar right there. my thinking was, you know, i hope those people are okay. >> miraculously, the sole occupant of the car, a 24-year-old driver, suffers four broken ribs but no critical injuries. christian moore is back to work the next day. sanduval suffers whiplash but no broken bones. despite his hard day's work, sanduval is ready to get back behind the wheel. >> i'm really looking forward to getting back on my bus and getting back on my normal routine driving every day and just enjoy, you know, the passengers. coming up, a novice politician gets an introduction into the rough and tumble world of politics. and later, if you think the reporter's job is all fun and games, you won't believe what some do all for the sake of the story. when "caught on camera: a hard

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the reforms i'm proposing -- >> what do barack obama, george w. bush, and bill clinton all have in common? >> bill, this is the center of the aids epidemic. >> they've been heckled. >> and that's why i'm running for president, to do something about it. >> and politician ben coniff is proud to be in their company. >> it's a rite of passage. >> liar. >> we're here again -- >> it's not something that i anticipated. >> it all starts in march 2009 when lucas county commissioner ben coniff decides to run for mayor of toledo, ohio. >> i wanted to give something back. i enjoy politics. i actually find it interesting, stimulating, challenging. >> we're here today -- >> and when a local television station films him struggling to talk over a relentless heckler, his hard day at work becomes a "caught on camera" sensation.

>> are you done? >> no. i'm going to keep going. >> okay. well, it wasn't what i signed up for. i didn't enter this race for mayor in hopes of becoming a youtube star. that's politics. >> maxwell austin is a toledo resident who follows politics closely and takes them to task. he said he broke a pledge of ethics not to run for mayor. >> he said i plan to stay my term, i'm going to do what i'm going to do, not running for mayor, only a few weeks later to come out and say, you know what, i'm going to run for mayor. >> because this is an important issue, i want to be actually able to communicate it to people. >> austin is not happy when he sees him campaigning literally at his front door. >> i was sitting on my porch one morning. people showed up. someone approached me to let me know who was going to be coming, and would i want to put on a t-shirt and come down and join. i let him know what i thought

and told them no. >> his staff updates him on the situation. >> i think there was some indication that there was a guy there who was, you know, a bit ornery, but we decided to go forward with it. >> we have a situation in toledo. >> as he launches into his talking points about faulty water lines, austin makes his voice heard. >> run for mayor somewhere else. i seized my opportunity to boo him and call him a liar. >> liar. >> over and over. >> liar. >> and over. >> liar. >> and over again. >> boo, liar, boo. >> this is really annoying. i wanted to try and take the high road. >> why don't you let me talk and then you can talk? that's fair. honestly i wouldn't have minded having a dialogue with the heckler. >> let's get it out of the way and then i can say my piece and you can say your piece and we'll go from there. we'll be civilized about it. no. you're not coming down here? >> when he gave me the opportunity, why don't you come down here and talk to the cameras, nope, that's not my job. you know, i'm not running for

politics. i think i'm doing a great job sitting on my porch relaxing. >> do you want us to move? >> eventually the heckler forces him and his campaign staffers to change location. >> we moved down the block and doing our thing and going on with the day and not thinking a whole lot about it until obviously the video became viral as they say. >> you know, it's six degrees of separation in america or maybe even the world, you know. you've got a friend in california. you e-mail it over to them. they're going to spread it to all their friends in california who might have a friend somewhere else and i think it's pretty much what happened. >> if you've seen this video, then you're one of tens of thousands around the globe. >> it wasn't what i was really wanting to talk about and frankly really wasn't what the community probably should have been talking about, but, you know, i could see it. it was a big story. >> liar. >> it's a big story that dovetails with another big story, the beer summit president obama holds at the white house to mend fences between a cambridge, massachusetts, police officer and a harvard professor over a controversial arrest.

>> and we decided to take a cue from the president. >> in that spirit a local toledo television station decides to organize a beer summit of its own featuring ben and maxwell. >> good to see you. >> nice to finally meet you. >> i feel like a bond, you know what i mean. >> a little bit. yeah, yeah, yeah. >> here you go. >> thank you very much. >> a peace offering. >> we had our beer. we talked about the city, talked about some of the issues facing young people in the city, facing downtown toledo, which he also had some interest in. so we found some common ground. >> it's a very productive evening for me at least. i hope it wasn't too bad for you. >> nope, not at all. i got a free beer out of it. >> got a free beer. >> i would be willing to move past our heckling incident and try to get him involved in some way constructively for the community. >> but austin prefers to do his opining from the sidelines and doesn't see politics in his future. >> have i ever thought about running for office? no. during the whole booing incident people said, you should run for mayor. you should run for mayor. i don't want to do that.

>> as for ben, he loses the mayor's race, but he gains a thick skin. and he says don't count him out yet. >> i still am a county commissioner, i'm still interested in giving back to the community and i think public service and politics is a great way to impact the future of toledo. >> coming up, would you ever volunteer to get tased? >> what about step into a lion's den? two reporters who did just that all for the story when "caught on camera: a hard day's work" continues. woman: everyone in the nicu -- all the nurses wanted to watch him when he was there 118 days. everything that you thought was important to you changes in light of having a child

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i'm richard lui. the last two americans health in north korea will be landing back on u.s. soil in just a few hours. they were released after a visit by america's top intelligence official, james clapper. coalition air strikes hit what is believed to be a gathering of isis leaders in iraq last night.

more news later. now back to "caught on camera." welcome back to "caught on camera," i'm contessa brewer. reporters may go to great lengths for a story. well, what kind of lengths? take a look. television personalities often try what's called the show and tell. a chance for the viewer to see just how something is done. >> ow, that hurt. >> but reporter thomas bonet takes the show and tell to a level one might call shocking. bonet, a lifelong alaskan, lives in fairbanks, a former gold rush boom town that prides itself on

its natural beauty. while covering local crime stories in 2003, bonet learns that police are using taser guns as a crime-fighting tool. his curiosity is piqued when a police officer makes an offhand comment. >> we were talking about tasers and their effectiveness. he sort of jokingly said, you should do it. it's a lot of fun. i said, sure, why not. fateful statement. >> fateful, indeed. a self-described risk taker bonet decides to try it and capture it all on camera. >> when i told my co-workers what i was planning to do, i was met with a lot of blank stares. i don't think they really believed me. >> have you ever seen thomas pace before? i never have. >> i became more and more nervous. you know, i was trying to play it off like, i'm not afraid at all but that was absolutely not true. >> bonet decides despite his fear, he should not only go

through with the plan. he should make the experience as real as possible. i figured if i'm going to do this, i'm going to go all out. and they gave me all sorts of options like do you want to get tased for one second, three seconds or five seconds? >> five seconds. that's all there is to it. it will seem a little longer on the other end. it will seem longer than five second but that's all it is is five seconds. >> i opted for the full five second tase. >> claw fish hook. once they go in they don't come out without a little effort. >> the big moment arrives. bonet is feeling more at ease. he hears sergeant eric jukes, a taser instructor at the fairbanks police department, has been tased himself numerous times. >> i've been shocked with it, i don't know, five, six, seven, eight, ten times, and once it's over, it's over. you're done. you get up and you stand up. there's no clean-up.

there's really not a whole lot of recovery. it's over. you're just left with memories. >> but when bonet sees the paramedics walk in, he wonders what kind of memories. >> the emts wheeled in a gurney with a crash cart on it and started asking around, what's this for? we don't need this, right? they said, oh, that's just in case. just in case of what? >> overcoming his cold feet, bonet finally steps onto the mat. >> all right. let's do this. >> all right. >> so stand right here. >> that's it. that looks good. >> so, like i said, we can see this laser on his back. so the top arm will go there, bottom barb will go down. are you ready? >> yeah. >> hold him, hold him. hold him. >> ow. >> he shoots me and after that, there is nothing in my mind

except for the sheer pain. there's nothing. it was just horrendous pain. >> hold him, hold him. hold him. >> and before the electricity was applied, i could actually feel the barbs hit my back and plant themselves and then it just hurt like heck. it was insane. and that five seconds felt like an eternity. >> how do you feel? >> fine. >> right now? do you feel any pain? >> no. i feel a tickle from where the probes launched in my back. >> do you feel like you can move? >> yeah. >> do you feel like you have a clear head? >> like i had hoped there was no residual pain whatsoever. one moment i'm in complete agony and the next, what am i doing on the floor? >> hold him, hold him, hold him. >> whenever i see video or even just think of it, of someone being tased, i always think back to myself being tased. that's simply not something you'll forget. from one unforgettable

moment to another. when this adventure travel reporter visits the legends resort in south africa, he gets more adventure than he bargains for. >> cut, cut, cut. >> hey! >> charlie smith is a travel writer for "the daily telegraph" in london and a host of tourism videos. he has the perfect job for an adrenaline junky. >> i think a few people think i've got a bit of a death wish. i've been wing walking on a plane. flying around doing loop de loop. i've done the biggest bungee jump in the world, the skeleton bobsled which is on this tray where you go down this chute and you go about 60 miles an hour. it's pretty terrifying but it's all good fun. >> but charlie takes the terrifying moments in stride. >> i do this job because of the excitement, because it beats being behind the desk every day and to get the opportunity to travel and if it means i have to

get a bit scared at the same time, i don't mind that. it's a good trade. >> a good trade indeed. for a recent story he and his co-host are out taping tourism videos at a gulf course in south africa. >> to do some safari, play some golf. it was all meant to be quite relaxed. none of the adrenaline adventures. >> we're here at legends on the 18th green and we're meant to be going up to the top of that mountain for the extreme 19th, but unfortunately the weather has been a little delayed because the clouds are low. >> another plan has been hatched. >> i've been told we're going into the lion's den. >> no, no, that's been changed again. that's not we're going into the lion's den. you're going into the lion's den. >> he said, why don't you go and meet the lion handler. they had a baby. i thought that will be sweet. we're just off to get breakfast before i become the lion's breakfast. >> charlie doesn't realize how accurate he is. >> turned up at the lion handler's cage and there was a lion that looked enormous.

i said that's not a baby. he said, no, it's called baby lion. that's his name. charlie decides that despite his doubts, the shoot must go on especially after being reassured by the lion handler. >> i wasn't sure whether i should go in. you see the size of it and it is prowling up and down, pawing at the cage. i spoke to the lion handler. he's raised lions and leopards and hyenas. he said it's safe. i've got control over it. i can tell if it's in a bad mood and if it is, i wouldn't let you in. >> right before charlie steps into the cage, the lion handler gives him some unsettling advice. >> he says, if anything goes wrong, you can't run and you have to try to look like you're not scared. in i went and the door closed behind me. at first i was there crouching down, stroking the lion and it is sort of pawing at me a bit. >> scratch the lion's belly. >> it scratched my leg. but nothing. it's just playing around. >> he likes you. >> even when the lion gets into

a tussle with his handler, charlie's not ruffled. >> hey, hey. he just wants to play. >> but the playful lion now turns to charlie. >> then it started to get up and it got up onto its hind legs and that's when i felt the claws go into my back legs. >> the lion's claws and then his teeth are digging into charlie's body. >> i started to feel pain, like burning pain which went in. and then he let go. i mean thankfully otherwise i'd probably be missing, you know, a good quarter of my leg. >> charlie's instinct is to run away from the lion but he remembers what the handler told him. >> the handler said before we went in, you have to try to not look scared. if you run, he says you'll become prey and his natural

instinct will be to kill you. >> just when charlie thinks the lion is under control, it comes back for more. >> you can hear it roaring and growling and hear your heart beat. you're so scared. >> in an instant charlie comes eye to eye with the animal. >> it seems slow motion. but you sort of look around and see the mouth open, see its eyes which are kind of yellow eyes and when they fix the stare on you, you just feel like you're an ant. you feel like so small and you're its little play thing. that's the moment when i thought i'm in trouble. >> when the handler distracts the lion, charlie is able to make his escape. i looked kind of like a tarzan figure in these shredded trousers and cut t-shirt and jacket. >> charlie goes to the local hospital for stitches on his shoulder and his leg. he had made a last-minute wardrobe change before entering the den which may have saved his life.

>> africa is usually pretty hot but this morning it was cold so i was just wearing a t-shirt and thankfully grabbed my ski jacket, which gives you some padding. because basically the lion's claws would go through the material. it's tough material and it gets stuck so it couldn't pull away. if it was just a t-shirt it would go into your flesh and pull through and then it would have been a different story. i probably would have been in hospital for a lot longer or worse. >> despite his brush with death charlie keeps his torn clothes for the memories. >> i thought afterwards, maybe i should throw it away, but then i thought, i should keep it for the grandkids. >> needless to say charlie doesn't have any plans to enter a lion's den any time soon. >> i put them in two different categories. the scary things that are scary because you get frightened doing them but they're not dangerous. you're not going to die from them. it's if you've got the guts. then this lion incident, that's just dangerous and in hindsight pretty stupid to do. coming up, this preacher's

slip of the tongue becomes a youtube sensation. >> you heard nothing else. this is church, my gosh. >> a salesclerk's frightening encounter. >> stay back. >> and a cop's dance moves have everyone talking. >> everybody out of the pool. when "caught on camera: a hard day's work" continues. on a deeper level than paste. whitening toothpaste only removes surface stains, but whitestrips go below the enamel surface to safely remove deep stains. don't miss our buy one get one free offer this holiday season! to safely remove deep stains. alright, so this tylenol arthritis lasts 8 hours, but aleve can last 12 hours... and aleve is proven to work better on pain than tylenol arthritis. so why am i still thinking about this? how are you? aleve, proven better on pain.

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witnessed first by his congregation of 300 people. stop laughing, all right? man. and then by thousands around the world when his blooper goes viral. >> i hope this isn't on videotape because i'm -- i'll have no job now. >> blake bergstrom gets flustered while sharing a biblical story of abraham and his nephew lot with a large youth group where he had been a youth pastor for only two months. >> pinch his -- is what i said. >> lot said, i want the green land that's plush. the bible said he pitched his tent. my message to the teenagers was, listen, the people you hang out with you'll become. bad company always corrupts good character and so i was talking

about he pitched his tent too close. march, it was a great message. >> but the message gets muddled. >> i was challenging you guys not to do is to pick friends that were going to lead you -- stop laughing, all right? >> i just jacked it up. i said lot chose to pinch his -- >> i'm just like trying to push through like -- >> am i red right now? holy cow. >> i'll just act like we're good. we're going to keep rolling. so what i was saying is that -- >> inside blake fears the worst. >> i just thought, oh, great. i just moved here. i've got four kids. we don't even have a place to stay yet. this is horrible. we are so done. this is over. i'm going to be fired. you know, i just thought it was over. >> his wife ali is in the audience thinking the same thing. >> the very moment that those words came out of his mouth --

>> to go pinch his -- excuse me. >> a million thoughts went through my mind like did he really just say that? he really just said that. is he going to have a job tomorrow? and i think i sat there with my hand over my mouth like, oh, my goodness, this really happened. this is happening. it really happened. i think i was a bit in shock. >> but their shock turns to relief when laughter fills the church. then i saw everybody laughing, the parents laughing and it was like, okay, this is -- it's going to be okay. this is funny. this is just funny. there's nothing you can do about it. >> blake's popularity among his youth group soars. >> at that ministry after that happened, my teenagers started putting it on their ipods and they started taking it to the school and when they'd go to the school, they're showing it to their friends like, dude, you've got to meet my pastor, this is hilarious. this is what he said. >> and he becomes that guy on

youtube in christian circles. brian deshawn interviewed blake for a pastor job at nashville's cross point church. >> at the time i had no idea he was that guy, had no idea he was that guy on youtube. so i had this great conversation with him. a couple days later we had a meeting and they explained. i was like, oh, my gosh, that was him. that was that guy. >> but blake said his ability to laugh at himself after his embarrassing "caught on camera" moment has made him not holier than thou but someone everyone can relate to. >> pitch his -- is what said and you heard nothing else. this is church, my gosh. >> katrina had just happened and people shot me e-mails. they said, thank you. i haven't laughed in so long. they said this is such an encouragement to me and i actually want to go back to church now. because i was able to laugh -- it was funny and i laughed. and i made a mistake and i own it. it's like all of a sudden people

are like, i like that guy. he's kind of a dork like me. >> stop laughing, all right? man. >> from a slip of the tongue to a slip on the floor makes a hot hollywood actress and a favorite late night talk show host in a playful sketch and what do you get, big ratings, right? well, for conan o'brien, teri hatcher's appearance on his show in october of 2009 really knocks him out. it starts when hatcher suggests she and o'brien do a mock triathlon together. >> it was supposed to end with teri racing into the studio, rushing down the steps and coming right here to the finish line. >> but watch what happens when the two approach the stage for the big finish. >> and i'm a big guy. i'm about 6'4" and i went back

and hit my head. in that moment i saw stars but i tried to keep going. >> the audience is laughing and conan, the consummate professional doesn't let on he's hurt. >> let's see a slow motion replay of what happened right there. i believe i won. god. >> that was so close. >> i did not win. the winner is teri hatcher, ladies and gentlemen. >> after the taping conan goes to the hospital. that fall was no laughing matter. conan suffers a concussion. back at work within days he tells parents to have their children watch his fall as a cautionary tale. coming up -- a salesperson attacked by a customer, plus a cop with some arresting moves. >> by the way, i do wear knee pads if anybody's interested. >> when "caught on camera: a hard day's work" continues.

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a retail clerk is viciously attacked by a customer wielding a tire iron. on september 24th, 2009, at the name brand clothing exchange in mesa, arizona, it's another routine day. britney scribner is a manager at the store. >> the woman had come in and went over to the men's section, was shopping, looking through things. >> but when this shopper brings three shirts to the register, she attacks with a deadly weapon in hand. >> as soon as the drawer popped open, she took out a tire iron and hit her on the neck right here. of course, it stunned her. she stepped back. didn't realize that it had been a tire iron at the time. you know, she just thought the girl hit her. >> the girl did hit her and delivered blow after blow to the cowering clerk. >> she put up her hands to block

the next hit and ended up hitting her wrists or her hand area. >> with the cash drawer open, the assailant takes the money from the register while threatening the clerk. >> stay back. stay back right here. right here. >> unfortunately, for this robber, several surveillance cameras posted around the store capture her every move. within a few days, police have a break in the case. >> we have very good video surveillance of her, and that provided the information that we needed to be able to identify her. >> police arrest karla janeth jauregui, a student at a university. how's this for irony, the suspect's college may -- major? criminal justice. her stated motive, money troubles. jauregui pled guilty to aggravated assault and armed robbery and was sentenced to

five years in prison. police say the surveillance footage was a critical component to the investigation. >> any time a business has good surveillance video, it's going to be helpful. whenever you have someone who commits a violent crime, you want to get them off the street as soon as you can because there's a tendency of them committing another violent crime. >> as for the clerk, she suffers hand injuries and returns to work almost two weeks after the attack. finally, for everyone out there who's put in a hard day's work, an example of someone making the best of it. as you'll see, this officer takes his beat quite seriously. in providence, rhode island, there's tony lapour with his white gloves and whistle directing traffic. >> i'm not going to argue with that truck. he was too big. >> he may look like an ordinary cop, but the residents of this new england town have found that tony is anything but ordinary. >> everybody out of the pool. through a flurry of whistle,

tweets and flashy dance moves, tony performs the routine that he's been perfecting for more than 25 years. >> always wanted to be a performer growing up. so i could look at dance steps and know what to do just watching them on television. i would go out and do a couple of hand movements and a couple of spins. and once i saw our boss come down the street, i would go back and do it the traditional way so they wouldn't catch me. i did it consistently after that for a half hour to 45 minutes a day. >> tony was already a local legend by the time he made an appearance on "nightly news" with tom brokaw. >> well, i can tell it's monday. i haven't gotten one smile today yet. >> "countdown with keith olbermann." >> finally to providence, rhode island, where no holiday season would be complete without tony lapore directing traffic as the dancing traffic cop. >> and the "today" show.

>> it's the return of tony lapore, the dancing traffic cop. he's entertained them for years with his fancy footwork. >> i love that guy, sarah. >> isn't he great? >> and since providence is still buzzing about the dancing cop, we decided to check out his act. [ whistles ] [ whistles ] >> tony is, in fact, so well known around providence that he credits his celebrity status with helping to fight crime. >> i've caught bank robbers, guys with guns down here because people actually knew who i was by my first name. and they would tell me, hey, something's going down in the

outlet garage or something's going down at the bus station. boom, boom, boom, i would go. >> you think i didn't recognize you? how you doing, buddy? they may not have gone to another police officer. >> tony finds dancing provides stress relief during a hard day's work. and he turns an intersection into a stage. on this fall day, a few minutes into his routine, people start to gather on the sidewalk. some staring in disbelief. watch what happens as tony gets into his groove. >> i have certain moves with certain traffic movement, and i have names for them when i go back. i call it the butterfly. then i have another one i call the crazy leg. then i do the john travolta. did you ever watch "saturday

night fever?" did you ever see him go down on his knees and bounce back up? by the way, i do wear knee pads, if anybody's interested. >> at 62 years old, tony sees no end in sight to his routine. he enjoys what he's doing too much. >> it's very, very important to enjoy what you're doing. in my presentations when i go to the schools, i tell the children they all have a gift inside of them. they have a skill they have to perfect. and when they do, they'll be happier on what they're doing when they're adults. and that's how i feel. >> next time you're having a hard day's work, i hope you think of tony and his dance moves. and if you have a video you'd like to send to us, you can logon to our website, caughtoncamera.msnbc.com. i'm contessa brewer. that's all for this edition of "caught on camera.

these criminals may think no one's watching. but a powerful observer is recording every detail. >> we just sat and watched this video with our mouths open. >> now see with your own eyes just what these victims endured. >> he just comes right over to me and shoots me. >> the horror, is this guy going to kill me. >> the brutality, the fear. >> i'm not going to lie. this is a scary situation. >> caught in the act. >> the defendant is guilty of murder in the first degree. >> caught red handed. >> we the injujury impose the