>> every now and then we come across exceptional moments, when the normal routine becomes anything but. >> the only thing i could think of was get the fire out. >> when the day leaves us battered. tossed around and falling flat on our face. moments when we can't believe what we're seeing or who we're seeing, and moments we never see coming. >> when i came to, i trued to get up, but i couldn't. >> they all share one thing in common. >> i didn't expect that. >> it was totally unexpected.

>> that was completely unexpected. caught on camera: when you least expect it." a full blown riot breaks out after a national league championship game. it's a mob scene. smashed windows, cars on fire, stores looted, and a man stealing -- a kid? -- a kiss? june 15th, 2011, vancouver british columbia. it's the nhl stanley cup finals where the hometown canucks face the visiting boston bruins in a critical game seven winner take all battle. rich is a photographer who shot the games for the past decades.

>> canucks are huge in vancouver. i mean it's the hottest ticket in town. >> when the bruins win the game 4-0 and claim the stanley cup in the canuck's backyard, the fans don't take the loss well. vancouver sun editor dean waton witnesses the riot firsthand. >> i walked downtown and there were pillars of smoke coming out. you just knew it was a bad situation. they were throwing rocks at police officers and kicking in windows and it was a frightening experience. >> guys were coming out of the store like clowns in a mini. just one after another. it looked like a mad black friday sale. >> as early evening turns t to night, tensions escalate and there's no end in sight to the

looking and vandalism. the riot police take a stand, forming a wall and marching toward the rioters. local photography student records the actions from above when something catches her attention. >> i was shooting the video of people running through the streets. i focused in to sort of see what was going on. back on the street, rich notices the same thing. >> my initial thought was that someone was hurt, another person was helping her. >> he quickly rattles off a few frames. >> that was a picture i thought was my picture of the night. just the way i saw it in the frame, i knew it was a good picture. >> by midnight police take back control of the streets, but not before nearly 150 people are hurt. 100 people are arrested and $4 million in damage is done. after a long night, rich returns to the arena, dropping off photos to his editor.

he's half way out the door when someone stops him. >> another photographer who was in the editing room came back and said nice picture of the couple kissing, and i'm thinking, well i never shot anyone kissing. i shot someone helping another person who i thought was hurt. so she's like, well, they're right in it kissing. and i looked up at it, and they were kissing, and at that point i didn't know what to make of it. >> the following morning, rich's photo spreads like wildfire, and the image of the vancouver riot kiss takes on a life of its own. the two love birds in the midst of the mayhem are compared to the famous scene in "from here to eternity" and other iconic kissing photos. >> you have mayhem all around and you've got the juxtaposition

of this couple in a tender kiss that really sparked people. >> just who are the two people caught kissing in the chaos? it's an aussie native scott jones, and his girlfriend, as it turns out, they got caught in the police surge and alex falls down. >> i was trying to calm her down. it was pretty scary for her. it seemed like the best thing to do. jones and thomas are stunned by the attention they receive from the photo as they explain in an interview with the "today" show. >> it was kind of amazing. that someone would take a photo of that and capture that. i would always know the feelings and emotions but that there's a photograph that so clearly shows it, is just pretty incredible. >> i guess it was such a good shot people couldn't believe that was what happened. it was the perfect lighting, perfect focus. >> rich is also amazed at how

his single snapshot has been called the most compelling sports image of the year. >> it was quite interesting to see that a picture that i took is that popular. to have one photo going everywhere to all corners of the market, it was quite surreal. >> rich's photo will no doubt live on as a special moment captured in time. however, it's part of a moment most vancouverites would rather forget. a whole bunch of people went out the next day and went to go clean up. and that's the representation of the vancouver that i know. >> it's a shameful moment, but i don't think it's going to tar the city's image. >> it was senseless violence over hockey. it wasn't a wrongful death or a wrongful shooting. it wasn't a rally against poverty. it was a hockey game, and we lost. coming up, a car plows into

a supermarket, mowing down everyone in its path. and what's gumby doing on a late night run? when "caught on camera: when you least expect it" continues. can a business have a mind? a subconscious. a knack for predicting the future. reflexes faster than the speed of thought. can a business have a spirit? can a business have a soul? can a business be...alive? creeping up on you... fight back with relief so smooth... ...it's fast. tums smoothies starts dissolving the instant it touches your tongue ...and neutralizes stomach acid at the source. ♪ tum, tum tum tum... smoothies! only from tums.

takyou haven't seen ep like... your bed in days. no, like you haven't seen a bed in weeks! zzzquil. the non habit forming sleep-aid that helps you sleep easily and wake refreshed. because sleep is a beautiful thing. to folks out there whose diabetic nerve pain... shoots and burns its way into your day, i hear you. to everyone with this pain that makes ordinary tasks extraordinarily painful, i hear you. make sure your doctor hears you too! i hear you because i was there when my dad suffered with diabetic nerve pain.

if you have diabetes and burning, shooting pain in your feet or hands, don't suffer in silence! step on up and ask your doctor about diabetic nerve pain. tell 'em cedric sent you. some neighbors are energy saving superstars. how do you become a superstar? with pg&e's free online home energy checkup. in just under 5 minutes you can see how you use energy and get quick and easy tips on how to keep your monthly bill down and your energy savings up. don't let your neighbor enjoy all the savings. take the free home energy checkup. honey, we need a new refrigerator. visit pge.com/checkup and get started today.

food shoppers get the surprise of their lives when a car comes barrelling into a supermarket. >> the car just came through the publix. >> is anybody hurt? >> i don't know. >> when i came to, i tried to get up, but i couldn't. >> it's saturday, april 14th, 2012. a typical afternoon for lashanda hampton of palm coast, florida and two of her five children, 3-month-old tyshaun and 13-year-old marshauna. >> we come out on a saturday afternoon, nice day, go for a walk and go to a store, and that

happened to us, and it's heartbreaking. >> they finish their food shopping at the publix store and are about to make their way to a nearby nail salon. but before they leave, they pause for a moment near the exit doors to place some groceries beneath the baby's stroller. >> she sat down at the bench and started putting them under the carriage, and i was standing up. >> as i finish putting this up, i sat up. as soon as i sat up i just heard a loud boom. >> that's when out of nowhere a car comes plowing through the glass doors, plowing down everything and everyone in its path. >> it came in so fast to the point that it swept us away like there was no tomorrow. >> i was laying there with blood all over me. i'm like, what just happened? what just happened? the lady was like, a car just hit you. >> the car's impact caught on the store security camera is

like an explosion, sending glass, metal, shoppers and tyshaun's detachable car seat flying into the air. >> i went over to find him and i didn't see him. i screamed out, where's my baby? where's my baby? where's my daughter?" i was thinking the worst. i didn't hear him. i didn't hear her. everyone else i heard laying on the floor. >> the car bowls through the checkout lane and comes to a stop 60 feet from the store's entrance. an 83-year-old man is pinned underneath the vehicle. a store manager and other bystanders react quickly and lift the car off of the victim. rescuers are immediately called to the scene. >> 911, what is the emergency? >> a car just came through the publix. >> is anybody hurt? >> i don't know. it came all the way through. >> in all, ten shoppers are

injured. but to everyone's amazement, tyshaun remains strapped into the car seat, suffering only a bump on the head after being flung 50 feet from the point of the impact. >> i kept looking at his body, just feeling his body, his arm, his neck. i was like, is he okay? does he have a scratch on him? a lot of glass was everywhere. >> on august 16th, 2012, thelma wagenhoffer of palm coast is found guilty of careless driving. her license is suspended for three months, and she's required to take the exam to get it back. >> i had to get 32 stitches all together. and i have lumps on my body. >> i'm still pulling glass out of my leg. >> the florida highway patrol doesn't find any mechanical problems with her car. a 2004 toyota camry. as for lashaunda and her

children, they're recovering from this harrowing ordeal the best they can. >> i thank the lord that i'm still alive right now. >> a lot of people said that they're surprised that nobody actually passed away in the accident. so i really feel lucky that i didn't. for a far less impactful, yet oddly curious entrance, you wouldn't expect to see america's most beloved green latex character in a 7-eleven late at night. this time gumby is caught on the store security camera, and he's up to no good. it's monday morning of labor day weekend, 2011, when detective gary hassen of the san diego police department is briefed on a strange incident that occurred the night before. >> a person in a gumby costume walks in the door, throws his

hands up in the air, and says this is a robbery. the clerk really didn't know if it was serious or not. when his manager came in at 6:00 in the morning and reviewed the tape. the manager said, no, that was an attempted robbery, and they called the police. >> after viewing the store footage, san diego police draw some conclusions about gumby's scheme. >> when gumby came in, he had an accomplice with him who came in behind him. the plan is gumby would distract, the accomplice would shoplift. it wasn't going the way they should. the partner left, got in the van, gumby turned around and got in the door. wasting little time, they release the video. >> and gumby has taken himself in to the pokey. >> we wanted that video out to the public as soon as we could possibly get it. and literally by friday night the phones were ringing off the

hook about not gumby, but the chap who came in behind him. >> long time pals 19-year-old jacob kiss and 20-year-old jason jeroma have a history of goofing around together. it's two days after the incident that they find out that police are looking for gumby. >> my face is showing up on a camera. it says san diego police department. i'm like, oh man. that can't be good. they're looking for us. you can see my face clearly. so it's like, we're thinking we're definitely done. >> it's jacob donning the gumby costume. and jason is his side kick. his pokey, if you will. jason explains his version of that late night run. >> he walks in the store, and you know, you see me waving or whatever. stupid me, i take something from the back and i walk out. that's what really got us in trouble. >> after seeing the video, the boys turn themselves and the gumby garb in. they're released on their own

recognizance and given a court date. but before they go, police make an unusual request. >> gumby was asked to put the costume on, you know, make sure it fit. and it did. >> they plead guilty to one count of misdemeanor burglary and are given three years probation. still detective hassen wants the guys to realize how lucky there are. >> there are other markets they may have tried to stunt with, it's very likely that gumby could have or would have been shot or killed. >> at the time we didn't think it was a big deal. anybody could be in the store and have a gun and want to be the hero, of course. >> after his 15 minutes in the spotlight, jason says he intends to grow from this lesson. >> we're not bad kids, we just made a stupid decision. and of course, we're taking full responsibility now, paying for it. all you high school students, just think twice. you never know when you're going to get caught on camera.

coming up, she's racing for the big ten title and then takes a big-time tumble. >> it was like the wind got taken out of the whole crowd. >> when "caught on camera: when you least expect it" continues.

put your hand over your heart. is it beating? good! then my nutrition heart health mix is for you. it's a wholesome blend of peanuts, pecans and other delicious nuts specially mixed for people with hearts. planters. nutrition starts with nut. youbut i had to use so manyse sheets per spill,wels. the roll just disappeared. i knew i should've bought bounty. bounty is 2x more absorbent and strong when wet. just look how much longer bounty lasts versus one of those bargain brand towels. and that's a good deal. bounty. the long lasting quicker picker-upper. and now try bounty with new minions prints. minions summer 2015.

just in case you were wondering what cheerios are made of whole. grain. oats. you stay up. you listen. you laugh. you worry. you do whatever it takes to take care of your family. and when it's time to plan for your family's future, we're here for you. we're legalzoom, and for over 10 years we've helped families just like yours with wills and living trusts. so when you're ready, start with us. doing the right thing has never been easier. legalzoom. legal help is here.

talk about an unexpected ending, falling flat on your face in the middle of a race and then coming back with a chance to win it the very next minute. >> i think the first thing i said was "i didn't expect that." >> march 2nd, 2008, at the university of minnesota in the twin cities. it's the last day of the tightly contested big ten championship of women's indoor track. >> unless you win the national title, nobody really cares if you're 10th or 12th. but if you win a big ten title, that's a big deal. >> the senior is in lane four of

is second heat for the 600 meter finals. >> i think my coaches were kind of expecting me to really put it forward and try to win that race, and i'm sure my parents thought the same thing. >> throughout her college career, heather set several school records for the track team. a win here will help propel minnesota to the top of the big ten standings. the home crowd can barely contain its enthusiasm as the gun sounds for this three-lap race. one lap down and all is going well for the nine-time all american. >> my plan for the race was just hang out behind whoever was leading it and then take it at the end. >> but as the pack finishes lap number two, something happens. >> i was cutting in to try to get to the inside lane before the first curve. i was kind of running, and then felt something on my right foot, and then when i tried to correct that, somebody must have stepped

on my left foot. i kind of felt like i was hog tied and just went down. >> heather does a face plant in the middle of the track. >> it was like the wind got taken out of the whole crowd. it was just like -- ah. >> i didn't really know what happened for the first step and the second step is when i really went down. and i think i got the words "oh no" out as i was falling. >> friend and former teammate elizabeth can barely watch. >> the whole stadium just like -- oh my gosh, you know. and of course, you're thinking she's done. >> the rest of the pack bolts past heather, leaving her several yards behind, entering the final lap, but with the heart of the champion, heather gets up. >> it took a while for everybody to catch their breath, and then go, oh my lord.

something very, very special is happening here. >> i knew that i needed to continue to run and just earn some points for the team. >> she starts to make her move. >> to me they're all bodies and targets out there. i had my first target in sight. i started catching her. and after i passed my first person, then i saw the other two weren't that far away. and then as i was coming around the final curve of the race i heard the announcer say watch out for heather. >> she's going strong. >> the crowd can't believe what they're witnessing. >> oh my word! she's going to do this. she can do this. people were just jumping up and down an going crazy and in awe. >> the decibel level went way through roof. and that was what was so electrifying. it was a crescendo thing.

it just got louder and louder and louder. we had more energy and electricity in that meet than the hoover dam. >> hesds -- heather runs her heart out, catching her competitors one at a time. she inches her way to the lead runner. the race is neck and neck. and in the very last moment she completes her unbelievable finish, edging out her teammate by .04 second. heather's parents connie and frank are in the stands, awe struck at their daughter's accomplishment. >> just to see someone fall down and get up and put that effort in at the end, it was just amazing to watch. >> i never felt anything like that before. it's just amazing. people crying, laughing, screaming, jumping. people are going crazy. nobody could believe this. officials were coming over. but everybody just was so energized after that. that there was no way we were going to lose that meet.

>> heather, herself, can't believe how she did it. i don't know really where it came from. everyone says how gutsy it was and how hard it must have been to finish a race like that. honestly, i think it's the most effortless i've ever felt in a race. it was truly like i was lifted up on angel wings. >> with the crowd still in a tizzy over her outrageous feat, heather prepares to take her spot atop the podium. that's when audrey smoot brings her back down to earth. audrey won the first heat just before heather, beating her time by slightly more than .1 second. but she didn't fall down. she's like, um, i actually won. sorry. had to scoot on over to take second there. it was a funny thing that i was just on cloud nine and thought i won everything, and then it took someone to say, hey, move over. >> heather's second place

overall finish in the 600 meters adds a crucial eight points to minnesota's team total. >> eight points was exactly the margin of our victory for the team that day. it was kind of a happy coincidence that if i hadn't got up and finished the race we would have lost or tied. >> heather graduates for the university of minnesota in december 2009, but coach wilson will never forget heather's golden moment. >> she's got the heart of a lion. we may never see that again ever in our lives, something of that nature. coming up, speedboaters make a hard left and then exit stage right. and there's nothing routine about this fill up. when "caught on camera: when you least expect it" continues.

they make little hearts happy and big hearts happy too because as part of a heart healthy diet, those delicious oats in cheerios can help naturally lower cholesterol. how can something so little... help you do something so big. and when you bundle your home and auto insurance through progressive, you'll save a bundle! [ laughs ] jamie. right. make a bad bundle joke, a buck goes in the jar. i guess that's just how the cookie bundles. now, you're gonna have two bundles of joy! i'm not pregnant. i'm gonna go. [ tapping, cash register dings ] there you go. [ buzzing ] bundle bee coming!

it was worth it! saving you a bundle when you bundle -- now, that's progressive. nbut your dell 2-in-1 laptoped gives you the spunk for an unsanctioned selfie. that's that new gear feeling. get this high performance laptop bundle for only $399. office depot officemax. gear up for school. gear up for great. did you leave behind something reliable? something that felt like... home? and now you can't connect the way you used to... because you switched wireless carriers and are getting a less reliable connection. it's okay. we're still here for you and we'll be happy to have you back on a reliable network. come home to verizon and get 10 gigs for $80 a month plus $15 per line. only at verizon.

i'm page hopkins with the

hour's top stories, a massive wildfire outside of sacramento almost doubled in size since yesterday. the rocky fire has burned 47,000 acres. dozens of homes and buildings have been destroyed. metal debris on reunion island is not part of missing malaysian airlines flight 73. back to "caught on camera." imagine the thrill of bolting along at high speeds on the high seas, burning around the buoys when all of a sudden, watch out! you go flying to the water. >> it looks like i'm doing a backwards choreographed dive. >> terry davidson and clay of

panama city beach, florida have been together for nearly two decades and they're both at home on the water. >> probably in my life i've owns 10 or 12 or 13 boats. >> i've driven pleasure boats plenty of times. >> in the mid 1990s clay has an idea for the two of them to try their hand at offshore power boat racing. he'll steer the boat and she'll make sure they don't get lost. >> she he says all i need you to do is navigate. so basically all i have to the is hold on? he said yes. i said, i can do that. >> the pair purchased the first power boat and named it pure energy. >> the pure energy boat was the fastest boat which would run right at 90 miles an hour. it was a 26-foot single engine boat. >> they race pure energy for three years, finishing at or near the top at several events. in 2000 they decide to up the ante by getting an even bigger boat. >> the lady hustler was a 38-footer with twin engines.

it would just top out about 85 to 88. >> clay figured since they have a new boat, why not try a new driver to boot? he asks terry to get behind the wheel of the lady hustler, and she agreed. it's april 9th, 2000, at the florida spring fling in east lake in st. cloud. >> it was an opportunity for everybody to get the bugs worked out. we were a new team as terry driving and the first time racing the lady hustler. >> it was nerve wracking. but he said he wanted us to stay in the back and let everybody go so i could get comfortable with handling the boat. >> the race begins and as seen from the camera mounted on the front of the boat, things are going smoothly for team lady hustler. so smooth that clay encourages terry to pass a couple of boats ahead of them. >> forgot that plan where you're going to stay back and be conservative and he's like, okay, let's take them.

>> jump over his wake. >> i either wanted to go in between the two of them or handle the two wakes or i wanted to go on the outside of them. and he said, no, go on the inside. so i did. and i listened to what he said. >> when i tell you to turn, turn. >> all right. >> and when clay gets excited about something, he repeats the same words over and over and over. so he kept saying turn, and he kept repeating it. >> turn, turn. >> and i kept turning it and turning it. >> straight now. >> simultaneously at the same time one of the wakes from the boat in front of us hit us right at the bow. >> jump over the wake. >> it does it so fast that anything that's loose inside the boat comes out. >> including them. without warning, terry and clay are launched from the lady hustler into the lake. >> it was totally unexpected

that we would ever be thrown out of the beat. the first time i hit the water, my arms and legs were going in every direction. i skipped just like a stone. >> going 80 miles an hour, the couple is ejected from their racer. >> if you listen to it real close you hear this -- and then you hear me scream. it was the impact of the wake hitting, and i just remember my head hitting, and then i went in. >> the whole scene just slowed right down for me. i didn't know what had happened. >> the kill switch goes off as they're slung out to sea, shutting down the engine and giving terry and clay a chance to garther their bearings, swim back to the boat and complete the race. they finish dead last. >> there was only one other girl that was racing, and she did earn the respect for getting back in the boat and finishing the race. >> they come out of the boating accident unscathed. the couple goes onto race the lady hustler for two more years before drifting away from the

racing scene in 2002. >> it's not a sport where you really make any money at it. it's really self funded. it's a hobby. >> with offshore power boat racing now in their wake, these days, terry and clay have switched gears entirely, focusing their attention on land. in fact, you can say that they've gone to the dogs. >> it's been ten years now working at different shelters and rescue groups and currently am the president of the humane society here in bay county. >> they're also parlaying yet another passion of theirs into helping man's best friend. they own a wine shop called the wine dog. looking back, terry and clay have cherished memories of the ups and downs and ins and outs of their racing days. but this video caught on camera was surely not their finest hour.

>> and you have to remember how fortunate we really were. we were very, very lucky. in canada's north bay, ontario, 212 miles north of electron toe, a routine fill up unexpectedly blows up, threatening everyone in a half-mile radius. october 16th, 2008. it's a crisp fall night at the mister gas fuel station. it's conveniently located in the middle of a residential neighborhood. cory davis is the only employee on duty that evening. >> it was a typical, clear, quiet october evening. not too much going on. >> at about 9:00 that night, grainy security camera number four captures a young man in a red crap -- cap topping off his sedan. one of the passengers steps out laughing with the driver and two

others who remain in the backseat. no one is prepared for what happened next. as the passenger reaches down near the pump nozzle, this mundane task goes bad in a flash. the situation quickly worsens when the driver panics, pulling the gas nozzle from the car, spraying gas across the vehicle and pavement. >> was dealing with one customer, and the next thing i know i see a flash in the corner of my eye. i look out and sure enough there's a car on fire. >> as trained, corey hits the emergency pump shut off button. this prevents thousands of gallons of gas beneath the station from adding more fuel to the fire. the driver and all of his passengers flee from the blaze. >> the fire ball was pretty big. when it hit the top of the canopy, it spread half way across. >> in all the excitement, corey relies on his instincts and takes matters into his own hands. >> i ran around the counter.

ran outside to that fire extinguisher out there, pulling the jacket off it, pulled the pin. >> in less than ten seconds, corey single handedly snuffs the fire, saving the gas station, surrounding homes and everyone nearby. >> i don't like to think about what could have happened had i not gotten that fire out when i did. it could have been catastrophic. >> with disaster averted, one question remains, what caused the fire? reviewing the security tape, investigators believe it's caused by gas vapors that had built up near the nozzle. >> one kid leans in where the gas is being pumped, sticks his hand in there, and the next thing you know there's a fire outside of the car. it could have been a static shock. it could have been a lighter. who knows. >> however it started, it's clear from the video why the fire spread. >> the pumps have a lock on the

nozzle that keeps it pumping. without you having to hold your hand on it. when he went to grab the hose out of the car, the pump was still pumping fuel. that was why there was an initial fire ball when he pulled it out. with without the safety shutoff switches that we have in place, that gas nozzle was a giant flame thrower. >> to help prevent gas station fires like this, many states and provinces have required the lock on the pump nozzle removed. that way gas stops flowing when a customer releases the handle. when fire personnel show up later, they have only praise for cory, who saves the day. coming up, is the caped crusader joking around, or could he be in serious trouble? >> batman! >> i was really not expecting it to get physical. >> when "caught on camera: when you least expect it" returns. he

rheumatoid arthritis like me... and you're talking to a rheumatologist about a biologic, this is humira. this is humira helping to relieve my pain and protect my joints from further damage. this is humira helping me reach for more. doctors have been prescribing humira for more than 10 years. humira works for many adults. it targets and helps to block a specific source of inflammation that contrubutes to ra symptoms. humira can lower your ability to fight infections, including tuberculosis. serious, sometimes fatal infections and cancers, including lymphoma, have happened, as have blood, liver and nervous system problems, serious allergic reactions, and new or worsening heart failure. before treatment, get tested for tb. tell your doctor if you've been to areas where certain fungal infections are common, and if you've had tb, hepatitis b, are prone to infections, or have flu-like symptoms or sores. don't start humira if you have an infection. talk to your doctor and visit humira.com this is humira at work.

every auto insurance policy has a number. but not every insurance company understands the life behind it. those who have served our nation. have earned the very best service in return. ♪ usaa. we know what it means to serve. get an auto insurance quote and see why 92% of our members plan to stay for life.

they don't worry if something's possible. they just do it. at sears optical, we're committed to bringing them eyewear that works as hard as they do. right now, buy one pair and get another free. quality eyewear for doers. sears optical

las vegas, nevada. sin city, a town known for hosting the great fight. hagler versus hearns. tyson versus holyfield, and batman versus a tourist? >> that was completely unexpected. >> it's early may, 2011, and marcus tate of huntsville, texas, is visiting fight town for the first time. he's walking on the strip with some family members when something catches his eye. all the sudden i see two guys arguing. it went from a playful little -- then it got serious. >> marcus can't believe what he's seeing. it's a scene right off the comic

book pages, only this is no joker. >> that's what turned my head to the whole situation, was batman getting loud. >> get your hands off the cape. >> maxwell allen, aka, batman, has been making a living by dressing up as the caped crusader for more than a decade. first on hollywood boulevard in los angeles. and in 2010 he moved to the las vegas strip. >> here we go, folks. >> i like being my own boss. i like working with kids. and i kind of like being out there. >> like virtually all of the street characters on the strip, batmax works solely for tips. posing for photos and relying on the generosity of batman's adoring fans for his income. >> everybody thinks you're making great money, every, every day, which is not true.

i mean, one day you can do really well. up to 100 bucks a day sometimes. and other days can be up there two, three, hours and hardly make anything. you know. not even bus fare. >> we do work for the photos. now did you want all of us? >> of course, an unsteady income is just one of the many factors batmax and other street characters take into consideration when dressing their parts. >> you get a lot of drinkers. and of course a lot of comments, a lot of insults. a lot of people like to come by and just slap you for no reason because they think it's funny. as i go out there, i try to do the best persona of batman that i can be. but there are times when you run into it that it's really hard to keep into character.

>> which brings us back to the battle between batmax and the tourist he calls polo boy. max tells his version of how it turns out. he's posing for a picture with two women when -- >> he snuck up and punched me as hard as he could in the chest and more or less knocked me off the box i was standing on. at the time, i wasn't going to do anything about it, but then these two old ladies say, batman, you're not going to let him get away with that, are you? >> batmax then dashes down the strip and catches up to bolo boy. >> i was a little ticked off because i just didn't understand you know, how you hit a perfect stranger. it doesn't matter how he's dressed and think it was funny. >> max admits he has issues dealing with his temper, as is depicted in the 2007 documentary "confessions of a super hero." >> i let a lot of people walk away. there's just some that i don't. they need it. they need to be beaten down to

open their eyes and all i'm doing is volunteering for the job. >> but this time max may have bitten off more than he can chew. the confrontation quickly escalates as batmax whips back his cape and prepares for battle. polo boy taunts him with his impersonation of spider-man. max is not amused, and before you know it, holy fisticuffs, it's on. >> i didn't expect that at all. i knew it was going to get verbal, but i was really not expecting it to get physical. >> smack, bang, pow! it's a mono e mono two-man melee. batmax gets polo boy in a head lock.

but the tides quickly turn as poloboy lifts him in the air, slams him onto the pavement and follows up with a serious of fists to the head. >> when he slams me, he slammed me onto the water bottle. so the impact on me wasn't that bad. it looks like it's really brutal, but it didn't hurt. it hardly affected me at all. the rubber took a lot of the impact. >> shop owners call the police who quickly close in on the scene and stop both men for questioning. no charges are filed, and they're told to go their separate ways. marcus, who is filming everything, cease polo boy afterwards, shows him the video and gets a post-fight interview. he posts the video online, and over the next few months his video, batman beatdown on the vegas strip, gets more than a million views. with polo boy having left vegas, a frustrated batmax hopes to get

vengeance and one day have another shot at him. in fact, in september of 2011, he posts his own video online, calling out his new arch nemesis. >> i put it into a kind of rock request montage kind of thing and it shows me working out, doing my martial arts and showing i do know how to fight and i'm not as big of a sissy that everyone is take me for now because of that original video. >> caught on camera reached out to adrian, aka poe hoe b-- polo but he declined to participate in this story. back on the strip, things have changed for several street characters since the batmax-polo boy smackdown. >> i work with five guys besides myself. and we call ourselves the avenger league now. so a lot of us are working in teams now.

a lot of characters also carry pepper spray and tasers and other weapons that are legal to carry. >> and what if polo boy ever answers his callout? >> if we see each other again, i'm going to ask him, are you sorry for it or not? if he is, i will forgive him, but if he's not, then, let's set it up, buddy. seriously. coming up -- holiday shoppers stare stunned. who is making a scene at this new jersey mall? ♪ i want to sit on you >> when "caught on camera: when you least expect it" continues. your discover card, you can now use freeze it to prevent new purchases on your account in seconds. and once you find it, you can switch it right on again. you're back! freeze it, only from discover. get it at discover.com. welcome to fort green sheets. welcome to castle bravestorm. it's full of cool stuff, like...

my trusty bow. and free of stuff i don't like. we only eat chex cereal. no artificial flavors, and it's gluten-free. mom, brian threw a ball in the house! esurwhich means fewer costs, which saves money. their customer experience is virtually paperless, which saves paper, which saves money. they have smart online tools, so you only pay for what's right for you, which saves money. they settle claims quickly, which saves time, which saves money. they drive an all-hybrid claims fleet, which saves gas, which saves money. they were born online, and built to save money, which means when they save, you save. because that's how it should work in the modern world. esurance. backed by allstate. click or call. nbut your dell 2-in-1 laptoped gives you the spunk for an unsanctioned selfie. that's that new gear feeling. get this high performance laptop bundle for only $399. office depot officemax. gear up for school. gear up for great.

hi mi'm raph. tom. my name is anne. i'm one of the real live attorneys you can talk to through legalzoom. don't let unanswered legal questions hold you up, because we're here, we're here, and we've got your back. legalzoom. legal help is here.

wonderful, crazy mornings. we figure you probably don't have time to wait on hold. that's why at xfinity we're hard at work, building new apps like this one that lets you choose a time for us to call you. so instead of waiting on hold, we'll call you when things are just as wonderful... [phone rings] but a little less crazy. we're doing everything we can to give you the best experience possible. because we should fit into your life. not the other way around. when it comes to holiday shopping at the mall, we pretty much know what to expect. the crowds, the long lines and santa listening to christmas wishes.

but on november 12, 2011, the garden state plaza in paramus, new jersey becomes a caught on camera location for an ambush celebration. ♪ hey santa, santa ♪ i want to sit on you >> shoppers are about to witness a whole different kind of christmas carol. as hidden cameras are set up throughout the mall's atrium. ♪ you're never too old to sit on santa ♪ >> once the stage is set, people step out from the crowd one at a time and sing a verse in this jingle >> you can keep your holly and your christmas tree, i want to put my butt on santa's knee ♪ ♪ you're never too old to sit on santa ♪ >> as soon as the second person comes on doing the same weird

thing, particularly if they don't seem to know each other. then it becomes really something that you have to pay attention to. >> mall santa musical is the most recent gorilla musical from improve everywhere. ♪ if i don't get a napkin. >> a new york city based prank collective that's been bringing the absurd into every day life for more than ten years. >> everybody has to have their holiday special. i felt like this was our chance for a holiday special. >> the idea of people standing in line for santa is a fun thing to play with. and there's sort of a built-in audience, passers by and people waiting. >> it goes from like confusion to like, questioning, to just getting on board and being really elated about it. >> 9-year-old sebastian thomas is the youngest person ever to participate in an improv everywhere mission. ♪ i think santa's stupid >> what? ♪ i'm almost 10 years old now

>> he turned 9 in july. ♪ last year i asked for robots, santa gave me an army guy ♪ >> that was your father's fault. >> fourth grader to be hating santa. it's pretty funny for someone like that to be hating santa. ♪ you're never too old to sit on santa ♪ >> onlookers aren't sure who to trust. take this woman, for instance. >> she went up and said, what is this? they were commiserating on why this guy was singing. and ten seconds later, lauren steps out and starts singing. ♪ you're never too old to sit on santa ♪ >> the same woman maybe a minute later is talking to the actor, and then he starts singing, too. ♪ i would like to sit on santa >> you should. ♪ but i'm worried i'm too fat ♪ you're not fat you're just a little husky ♪ ♪ thanks so much for saying that ♪ >> internet musical comedians leapt at the chance to move the scene forward.

>> we had been fans for a long time. so we were very familiar with the concept, and it took very little explaining. we were on board from minute one. >> hey! hey! ♪ hey look up ♪ dudes i am high above you i've got a box and i love to sing ♪ ♪ everyone looks so warm how's about a snowstorm ♪ >> being the guy that brought the snow to the party just kind of took everything to the next level. >> snow! hey, do you want to sit on santa's lap? >> i don't think so. i'm jewish. >> happy hanukkah. >> see you later. >> anyone! >> anyone? >> it would be an honor and a privilege. ♪ i'm a humble christmas present ♪ ♪ probably socks or a pair of shoes ♪ >> expensive shoes. ♪ but i believe in magic, i will sit on santa too ♪

>> i couldn't possibly see how such a song filled with so much christmas cheer could not be a winner. ♪ on santa's lap >> and just when the crowd thinks it's over -- >> wait! ♪ you're never too old to sit on santa ♪ >> santa, you're going to let all these people sit on you? >> i'm santa claus! everyone can sit on me! >> oh, yay! >> who wants to be first? >> me! >> ho, ho, ho! >> so next time you're in the mall, a food court, or a lecture hall, stay on your toes. because where music can come from, nobody knows. >> to me, i'm always looking for what's the next idea? what is the thing that no one would ever expect to happen in a public place.

♪ on santa's lap you're under citizen's arrest. stop right now. >> going head-to-head. >> i wish i was over there where i could get a little closer up into your face. >> refusing to back down. >> after i did it, it was like, yay, finally, it's over. >> heroes who aren't afraid to speak up. >> arrest me. i'm escorting you to the police station, okay? >> he said i don't want to touch you, but if i have to, i will. >> lock those people in! >> citizens who take a stand. >> you are assaulting me! >> ahh! >> politicians who lose their cool. >> i wish we lived in the y