a 747 is flying over the pacific when suddenly a cargo door explodes open, sucking nine passengers out of the plane. >> it went from a perfectly normal, calm, serene situation to absolute pandemonium. >> another 747, another terrifying incident. the pilot struggled to control the plane for 32 minutes, but it's hopeless. >> they faced a condition that no pilot could possibly imagine, which is the airplane is no longer controllable. >> a 737 loses a giant chunk of fuselage midflight, causing a decompression so powerful, it kills a flight attendant. >> i saw what i think was the

stewardess' feet as she was being sucked out of the plane. >> a dc-10 loses an engine on takeoff, causing the plane to roll on its side and nosedive to the ground. >> the entire engine had physically separated from the aircraft. >> all of these disasters have one thing in common -- the physical structure of each plane failed with fatal consequences. what pushed these planes to the breaking point? ♪ whenever a plane goes down, it's the tragic aftermath that usually flashes over and over

again around the globe. scattered wreckage, tattered clues to what may have happened. but now, you're about to become an eyewitness to the accident. our dramatic animations will put you up close and even inside those troubled planes, right next to passengers experiencing unimaginable terror. in the next hour, jets with extreme failures that can be traced back to the machine's very core or structure. >> structural failure's when part of the airplane itself fails. in the worst case, it can be a wing actually coming off the airplane or tail section or an engine or a cargo door. >> the structure of the airplane is like the bones in your body, and it holds everything together. >> if the airplane structure is the skeleton, then the mechanical parts inside it could be considered the organs. within the structure, the hydraulic system is comparable to muscle, the electrical system is like the brain, and the pneumatic system like the breath. all three of these systems must be in working order for a plane to fly properly. structural and mechanical

failures can often be traced problems with the way planes are maintained or inspected. a textbook example. april 28th, 1988, when a 737 famously lost part of its fuselage in midair. 1:30 p.m., aloha airlines flight 243 takes off on its ninth interisland hop of the day. the flight from hilo to honolulu should last just 35 minutes. but this 19-year-old boeing 737 has a major problem, growing cracks in its skin that are visible, yet they've gone undetected. patricia aubrey is sitting in row 17. >> we took off, everything was normal. i always read a book when i'm flying. >> to fully understand what's about to happen to aloha flight 243, it's critical to know what an airplane goes through every time it flies.

think of the plane's fuselage as a balloon. every time it goes up, the outside of the plane or the skin expands. that's from the cabin being pressurized so people can breathe at high altitudes where the air is thin. when the plane comes down, the skin contracts. every takeoff and landing, no matter how long or short the trip, is considered one cycle. and each cycle puts stress on an airplane, potentially causing microscopic cracks. >> so you have this constant pressure cycle where it expands, contracts, expands and contracts. over a period of time, the metal will eventually start to fatigue because of all of this expansion and contraction just like a balloon. >> as the 737 climbs to 24,000 feet, the cabin pressurizes and the skin on the plane expands, just as it's supposed to. but something else expands, too, those cracks in the 737's fuselage.

suddenly, there's an explosive decompression. its force is so powerful, a flight attendant is sucked out of the plane. >> i saw what i think was the stewardess' feet as she was being sucked out of the plane. magazines, briefcases, shoes, you name it, anything that wasn't tied down was going out that hole. >> an 18-foot section of the plane is gone. passengers sitting nearby can see the sky above and the ocean below. all that's holding the 737 together, and just barely, are the floor beams and the plane's belly structure. >> about two rows in front of me, i could see the floor was buckling up, the plane was bending in the middle. >> you can't just have a very strong piece of the bottom of the airplane without having a strong piece of the top. and so, when they lost that

crown, it really compromised the structural integrity. >> the cockpit would move in one direction and finally the fuselage would bend and follow it. so, it wasn't as though it was a single piece. it actually was bending. they knew they needed on the ground. >> 243, can you give me your souls on board and your fuel on board? >> 85, 86 plus 5 crew members. >> roger. how many do you think are injured? >> we have no idea. we couldn't say at this point. >> okay, we'll have an ambulance on the way. >> miraculously, the pilots managed to safely land the plane. these images of aloha flight 243 stunned people around the globe. >> it doesn't seem to make any difference how many times we've seen it today, it is still amazing. an airliner with its fuselage ripped away in midair, and all but one aboard survived. it happened over hawaii. >> there is no bomb explosion or anything but poof like a balloon explodes and the top came off.

>> i saw that the plane was falling apart in the front. i thought we were done. >> earlier that year, the faa had issued a routine maintenance alert for airlines to detect and repair cracks. aloha had not yet performed those inspections on its fleet. when a is passenger alerts investigators after the accident that she had seen a crack when she was boarding the plane, it doesn't take investigators too long to figure out what exactly happened to the 737. it's a one-two punch of hot and humid weather and constant ups and downs. >> unlike long-haul flights, where you take off at jfk and you fly eight hours and land in london, that's one cycle in an 8-hour period. on these island hoppers, you could fly for two hours and have 20 cycles. up and down, up and down. 30-minute cycles, where you pressurize the airplane, take off, fly for 15 minutes, land, then pressurize the airplane again. so, the accumulative effect of the cycling of the fuselage is greater in a short period of

time than on a long-haul flight, where you have one pressurization cycle in an 8-hour period. that's what really was not understood until this particular accident. >> aloha 243 was a case where the industry began to learn the corrosive nature and how carefully it had to be monitored in a marine environment. because the airplane had spent decades in and out of the hawaiian islands. the corrosion had expanded, and with it, cracks. the cracks began to propagate and move, and they finally failed. the results were absolutely catastrophic. when we come back, the deadliest plane crash in the history of u.s. aviation, as a 5-ton engine violently rips away from a dc-10 on takeoff. >> the pilots knew they had a very serious problem. they knew the engine had failed. they didn't know that it had actually come off the airplane. and a night flight over the pacific goes treacherously wrong.

>> in one second, their fellow passengers were sitting there with magazines and drinks, and then a nanosecond later, they were gone. you live life your way. we can help you retire your way, too. financial guidance while you're mastering life. from chase. so you can. financial guidance while you're mastering life. i klooks easy...the neighborhood speed record but i wouldn't be able to burn rubber without optum. see i have diabetes... which can make it a little harder to become a racing legend. thankfully, though, i have an optum nurse and in-home biometric monitoring that really work with my doctor's plan. which means diabetes doesn't get in my way...

unlike the neighbor's front yard. this is healthier, powered by optum. from heah plans to providers to employers. we connect all parts of health care. healthier is here. (vo) on the trane test range, you learn what makes our heating and cooling systems so reliable. if there's a breaking point, we'll find it. it's hard to stop a trane. really hard. ♪ gaviscon is a proven heartburn remedy that gives you fast-acting, long-lasting relief. it immediately neutralizes acid and only gaviscon helps keep acid downor hours. for fast-acting, long-lasting relief, try doctor-recommended gaviscon. think fixing your windshield is a big hassle? not with safelite. this family needed their windshield replaced, but they're daughters heart was set on going to the zoo. so we said if you need safelite to come to the zoo we'll come to the zoo! only safelite can fix your windshield anywhere in the us. with our exclusive mobileglassshops. and our one of a kind trueseal technology, for a reliable bond.

service that fits your schedule. that's another safete advantage. safelite repair, safelite replace. ♪

we've seen how airplane failures, whether structural or mechanical, can often be traced back to the way planes are maintained or inspected. a tragic case in point, american airlines flight 191, the deadliest single airplane crash on u.s. soil. may 25th, 1979, the friday of memorial day weekend. american flight 191, a mcdonnell-douglas dc-10, is on its way to los angeles from chicago's o'hare airport, with 258 passengers and 13 crew members on board.

melody smith and kim jockal's parents are on the first leg of a trip to hawaii. >> my mom and dad always had a big kickoff for summer. and so, we normally would have been with them. however, they had decided about six months before that they were going to hawaii. >> a few minutes before 3:00 p.m., the plane is cleared to taxi to runway 32 right. at 3:02 p.m., it's cleared for takeoff. our investigative animations are about to turn you into an eyewitness to a horrific accident. >> the flight crew, flight 191 starts their normal takeoff. as the airplane departs the runway on their normal climbout, they get an indication that they've got an engine failure. >> one of the dc-10's wing-mounted engines has ripped away from the plane, flying up and over the left wing. gone with it are hydraulics and pneumatics, systems critical to

controlling the airplane. >> the pilots knew they had a very serious problem. they knew the engine had failed, but they didn't know that it had actually come off the airplane. there's no indication for that. >> look at this, look at this. blew up an engine. equipment. equipment. he blew an engine. >> holy [ bleep ]. >> the leading edge slats which give the wing better lift during slow speeds during takeoff and landing are controlled hydraulically. now with no hydraulics on the left side, the left slats retract back into the wing. >> which means now he has less lift on that side than he had on the opposite side, so it wants to roll. >> an eyewitness manages to snap a photo of american 191 rolled on to its side with its left wing pointing straight down to the ground. what happens next seals the fate of flight 191. >> pilots are trained to handle engine failures, and they did what their training taught them to do. they reduced their air speed. >> but when they did that, they no longer had air flow across the flight controls.

>> they did a very good job of trying to get control of the airplane. but they just didn't have enough altitude and enough time to do it. >> the plane staggers up to 325 feet. as it's rolled on to its side and now slowed down, it is uncontrollable, and goes into a nose dive. >> american 191, heavy. want to come back into what runway? >> he's not talking to me. >> well, he's going to lose awareness. there he goes. there he goes. >> within 31 seconds of the engine severing from the plane, the dc-10 slams into a trailer park less than a mile from the runway. the entire flight has lasted just two minutes, but it's changed these sisters' lives forever. >> i remember you saying, there's no other way to tell you, there's been a really bad accident.

>> yeah, and mom and dad are dead. >> mom and dad are dead. >> i said, you need to find a way to come home. >> there was no noise at all. and the plane, it went right left wing tip into the ground, and as soon as it hit, it had a napalm effect. everything in its path was blown into a sheet of flame. >> initially, ntsb investigators are baffled. what could have caused a structural failure of this magnitude? >> this is all that's left of american airlines flight 191, as far as it got on its way to los angeles. >> they sift through the wreckage and look to the plane's two flight recorders for clues. within days of the crash, they began to zero in on a part called the pylon. it has a 13-inch crack they believe was caused by fatigue prior to the crash, which maintenance inspections had missed. what exactly is a pylon? aviation consultant john cox showed us at evergreen international, an airplane maintenance and storage facility outside tucson, arizona.

>> you can see up here the pylon assembly, in which the engine rests on the pylon and then it's attached to the wing. >> it looks like an arm that the engine is hanging off of. that's a very complicated piece of structure. it has to be designed to take a heck of a load from the engines. >> investigators also scrutinize the plane's service history. and that's where the puzzle pieces start to come together. it turns out not to be a design flaw. it's a troubling maintenance practice. >> the whole issue of that accident centered on the maintenance practice of changing an engine with this pylon attached as opposed to the more correct and approved procedure, to take the engine away from the pylon while it was still attached to the airplane. >> to change an engine on the dc-10, the manufacturer recommended detaching the engine from the pylon but leaving the pylon attached to the wing. at the time, engineers from several airlines were using a shortcut.

they found if the engine and pylon assembly were removed in one piece, they could change the engine a lot more quickly. >> they just dropped the entire unit from the wing. changed the component and put it all back together. in theory, it sounded great. on paper, it looked good. >> it's when maintenance workers are reattaching the engine and pylon eight weeks before the crash, the soon-to-be-fatal mistake is made. if the airline had followed manufacturer requirements, workers would have simply reattached the engine to the pylon using a specialized machine, recommended by the manufacturer. but because they've removed the massive engine-pylon assembly together, now it has to be replaced as one unit. using a forklift, workers inadvertently crack the top section of the pylon called the flange, as they try to refit the assembly back on to the plane. >> because they were using a forklift to try to hold this heavy engine up while they put these two big bolts in place to hold the pylon on the wing, they created a stress situation that, over a period of time when the airplane was returned to service, caused one of the bolts to fail.

>> this morning, investigators were out on runway 32 right at o'hare airport looking for a bolt about 4 inches long. >> the crack is hidden from view, so it goes undetected. with every takeoff and landing cycle putting stress on the broken flange, the crack is growing, and no one knows it. eight weeks after the engine change when flight 191 takes off on that warm spring afternoon, suddenly, without warning, disaster. >> takeoff is when this engine's producing the most thrust. when there's the most force on the pylon is during takeoff. so, if it were going to fail, it makes absolutely perfect sense it would fail shortly after takeoff. >> as flight 191 starts to lift off at the end of the runway, the cracked flange fails,

ripping the engine away and taking with it a portion of the left wing's leading edge, which causes a loss of hydraulic fluid. as a result, the left wing slats retract, the left wing loses lift, and the rest sadly is history. >> when our parents died initially, we would have all of their friends, a lot of friends saying, well, isn't this wonderful, they went together. >> they went together and they were so young. and that's all you'll remember. >> and they loved one another and whatever. and i can remember at the time, i had to kind of choke back saying, no, i don't think this is wonderful. >> seven months after the accident the ntsb issues several critical and immediate recommendations for airlines. among them, airlines must discontinue the unapproved maintenance practice and inspect pylon attach points on all dc-10s by approved inspection methods. the ntsb also recommends that airlines change their flight

manuals so pilots know not to ever reduce speed in such a scenario, as in the case of flight 191. neither american airlines or mcdonnell-douglas admitted fault in this accident, but in april 1981, the two companies agreed to share the cost of settlements in more than 200 lawsuits that were filed. the terms of those settlements remain confidential. >> every accident and incident, because of its unique characteristics, we're always going to learn something. we have to heed those lessons. we've got to heed those lessons and enhance aviation safety. we don't want those people to have died in vain. coming up next, that cargo door where your luggage goes, imagine it opening in midair. our dramatic animations put you at the scene of another heart-stopping structural failure. >> i denied it. denial. complete, absolute mental denial. this is not happening. and a plane flying out of control crashes into a mountain. we'll take you deep inside this

747 to discover what went wrong. >> that would be a nightmare scenario for a pilot. hmmmmmm..... [ "dreams" by beck ] hmmmmm... hmmmmm... the turbocharged dream machine. the volkswagen golf gti. part of the award-winning golf family. create your own seafood trios you can try something new with every bite. pick 3 of 9 all-new creations for $15.99. like baked lobster alfredo chimichurri shrimp and crab cakes bursting with crab meat. just hurry in before it ends.

flying requires trust that all the people involved, ground crews, mechanics, pilots, are doing what they're supposed to do, and that the airplane itself will function normally. but for the passengers of this unlucky flight, that trust is about to be shaken, when a cargo door explodes open in midair. >> 1989, i was a practicing trial lawyer in denver. i hadn't had a vacation in about three years. >> bruce lambert is a licensed pilot and an aviation attorney who represents plane crash victims. he never imagined he'd end up experiencing and surviving a deadly incident in the sky. >> i had just completed working

extensively on northwest 255, a crash in detroit, michigan. i was about to get started on a new case, continental 1713 in denver, colorado, and i had a three-week break in between those two cases. this was going to be a vacation that i would really remember. >> february 24th, 1989, 2:00 a.m., united airlines flight 811 is en route from honolulu to auckland, new zealand. 355 people are on board for the night flight over the pacific. takeoff and initial climb are normal. >> we were settling in for a restful flight and the aircraft was climbing. >> but as the boeing 747 approaches 23,000 feet, the shock of a lifetime. >> there was an explosion. everything that wasn't tied down was airborne.

>> these dramatic animations put you next to the plane as the forward right cargo door rips open in flight, slams upward creating a gaping hole in the fuselage and then falls from the plane. the resulting massive depressurization sucks out two rows of seats and nine passengers. >> the door swung out. it's an outward opening door, and there's a spot that keeps it from going up all the way. in flight, the air loads were such that it kept going right through that stop. it went all the way up and slammed against the fuselage above the door, and it actually fractured that fuselage above the door. >> in one second, our fellow passengers were sitting there with magazines and drinks, with their reading lights on, and then a nanosecond later, they were gone! >> the structural integrity of the main deck has failed extensively. there's a 10 by 15-foot hole in the fuselage, and debris has been sucked into both engines on that side.

the inboard number three engine is pulsing fire. number four is also failing. the pilot begins a rapid descent to an altitude where passengers can breathe normally. >> they declared an emergency. and in route back to the airport, they had to literally shut down both the number three and number four engines. so, now they're flying this big, four-engine aircraft on two engines. that, in and of itself, is a challenge for any pilot. >> for passengers is it a moment of pure terror. someone in business class manages to snap this photo as the plane is quickly descending. >> you know, everyone likes to think that in a stressful situation that you will act properly, you will act heroically. that you will do the right thing. but when you can do nothing, there's no place to go. there's no place to run. you can't scream, because no one

can hear you. so, what do you do? you sit there with your hands folded in your lap and you look at the people around you. and there is very little comfort from watching others who are experiencing the same threat that you are. >> then, out of nowhere, there's a sudden glimmer of hope. >> i remember seeing a number of the passengers on the right side pointing to the windows. and if you looked out the window, you could see there were lights. they were the lights of honolulu, they were the lights of hawaii, and we could see land. >> after 20 nerve-racking minutes, united flight 811 touches down in honolulu. >> a cheer, like a roller coaster ride, and hands were thrown up above their heads as everybody exclaimed their joy that the airplane had touched down. >> this photograph was taken during the evacuation. 346 surviving passengers and crew get off the plane within one minute.

>> people say, how in the world could everybody get off that quick? and i tell them, we had a very highly motivated group of people. >> a grinding noise woke me up. it was a bang and a flash. i looked up. the whole right-hand side of the business compartment had gone. >> the sound of the explosion, the feeling of the explosion and the violence of the explosion is awesome. and i hope none of you have to go through it. >> it's a tragedy for the families of the nine passengers who don't survive and a trauma for the rest, but at least it's over. but for investigators, the story is just beginning. they see that the cargo door is missing. what they don't know is, why did it open in flight?

when we return, the cargo door is a key piece of evidence. but how will investigators find it in the middle of the pacific ocean? >> where was it? it doesn't have a beacon, it doesn't have a transponder. and more deadly crashes. our animations put you front and center. >> the airplane became less and less controllable to the point that it was no longer controllable at all. at ally bank, no branches equals great rates. it's a fact. kind of like grandkids equals free tech support. oh, look at you, so great to see you!

none of this works. come on in. legalzoom has your back. for your business, our trusted network of attorneys has provided guidance to over 100,000 people just like you. visit legalzoom today. the legal help you can count on. legalzoom. legal help is here. i smbut ended up nowhere.a lot now i use this. the nicoderm cq patch with unique extended release technology helps prevent the urge to smoke all day. i want this time to be my last time. that's why i choose coderm cq. so we know how to cover almost alanything.ything, even a stag pool party. (party music) (splashing/destruction) (splashing/destruction) (burke) and we covered it, october twenty-seventh, 2014. talk to farmers. we know a thing or two because

we've seen a thing or two. ♪ we are farmers. bum-pa-dum, bum-bum-bum-bum ♪ isis 1 prescribed ingredient. and nothing is more effective at relieving your sneezing, runny nose and nasal congestion. return to the world with clarispray.

. this is your hour's top stories. manchester police have now confirmed a suspicious package identified as a training device accidentally left after explosive training exercises there. that device prompted authorities to cancel the game and evacuate the stadium. a ninth person has been confirmed dead after a charter bus crashed on a highway. if i reca

federal authorities are investigates fp now back to "why planes crash." when any structural element of an airplane fails, the result can be fatal. a 747 has a cargo door blown out in midflight. the decompression is so powerful, it sucks two rows of seats and nine passengers out of the plane in a split second. >> this was taken from row 17 aisle seat. >> this video shot by attorney bruce lambert two weeks after the fatal accident documents the aftermath of united airlines flight 811. investigators immediately know the problem centers on the cargo door. they can tell from the gaping hole where it used to be. the key question, why did it explode open, plummeting to the pacific ocean below? but the key piece investigators would like to examine, the cargo

door itself, is lost at sea. with no hard evidence, the ntsb issues a report 14 months after the accident. based on previous problems with other 747 cargo doors, the report mentions a possible electrical malfunction in the cargo door locking mechanisms. >> records as falling out of the ceiling. >> but aviation insiders recall most of the blame falling on the honolulu airport ground crew. >> it's one of the most interesting stories in aviation accident investigation, because initially, it was thought that the people closing the door had not done it properly and the door had not been sealed and latched properly. >> a number of employees that work for the airline had come forward after the problem saying, of all the individuals that work in honolulu, this person would be the least likely to not close the door properly. he was known for being very meticulous.

but absent any physical evidence to the contrary, the ntsb is bound by facts. and the best estimate of facts at that time said that he didn't close the door properly. >> is it human error or is there another explanation? >> it wasn't until a year and a half later when the navy went down and actually found the cargo door, the two pieces of the cargo door, brought them back up and they were examined that the real cause or the true cause of the event was identified. >> to follow the cargo door failure on united flight 811, it's important to understand the two-snap locking system that secures 747 cargo doors. first, a series of c-shaped latches electronically rotates around pins in the bottom of the door frame. then, for further reinforcement, a handle moves l-shaped arms called locking sectors up against the c-latches to keep them in place.

in addition, there are pins up and down both sides of the door. normally, all of this holds the door shut, but in the case of united flight 811, something goes horribly wrong. >> forensic analysis of the door indicated that there was actually a short circuit. >> it's an electrical problem that had caused unexpectedly a command to unlock the door, to actually come open. so that it was a design issue. >> finding that cargo door was obviously critical to answering this question. >> it was so critical that the national transportation safety board actually reissued the report with a different and more up-to-date cause as well as causing all 747s to be redesigned to prevent this kind of failure from occurring again. so, it was a case where the

industry learned a very valuable lesson. >> the final cause, according to the ntsb, faulty wiring that allowed the properly closed door to unlatch some time between the closing of the door and takeoff. in other words, it happened on the ground, but the ground crew didn't do it. before this accident, there were several other documented cases of electrical problems with cargo doors on 747s. in fact, boeing had alerted airlines to the problem, and the faa had given airlines nearly two years to perform the $2,000 per door upgrade at the airline's expense. when united 811 took off on february 24th, 1989, the deadline was a year away, and the problem was scheduled to be corrected by united two months after the accident. to this day, that angers passenger dick gutschall. seat 7c. >> there was a warning out by the faa that that door had a problem.

united chose not to correct it. that's the only thing that really bothered me, because i still fly united. i still like them. but they made a mistake there. they did not fix the problem when they could have fixed it. >> aviation attorney bruce lampert ended up representing about 40 of his fellow passengers in lawsuits against united. without admitting any wrongdoing, the airline did settle lawsuits for millions of dollars. >> as i told the lawyers for united, i would much prefer getting on an airplane where nothing happens and have no cases than being on an airplane that blows up at 23,000 feet and represent my fellow passengers. i'll make a deal with any airline i fly on. you get me there safely and i won't represent any passengers. when we come back, a catastrophic case of structural failure.

(laughing) there's nothing like making their day. except making sure their tomorrow is taken care of too. financial guidance while you're mastering life. from chase. so you can. you do all this research on a perfect car, while you're mastering life. then smash it into a tree. your insurance company raises your rates... maybe you should've done more research on them. for drivers with accident forgiveness, liberty mutual won't raise your rates due to your first accident. liberty mutual insurance. it takes a lot of work... but i really love it.s. i'm on the move all day long... and sometimes, i just don't eat the way i should. so i drink boost® to get the nutrition that i'm missing. boost complete nutritional drink has 26 essential vitamins and minerals, including calcium and vitamin d to support strong bones

and 10 grams of protein to help maintain muscle. all with a great taste. i don't plan on slowing down any time soon. stay strong. stay active with boost®. unless you have allergies. flonase is the first and only nasal spray approved to relieve both itchy, watery eyes and congestion. no other nasal allergy spray can say that. go ahead, embrace those beautiful moments. flonase changes everything. wrely on the us postal service? because when they ship with us, their business becomes our business. that's why we make more e-commerce deliveries to homes than anyone else in the country. here, there, everywhere. united states postal service priority: you

(vo) on the trane test range, you learn what makes our heating and cooling systems so reliable. if there's a breaking point, we'll find it. it's hard to stop a trane. really hard. trane. the most reliable for a reason.

as we've seen, structural failure on airplanes can be caused by inadequate inspections, faulty maintenance practices or design flaws buried deep within the guts of these giant machines. but the deadliest single plane crash in history, a 747 that crashed into a japanese mountainside, had another cause entirely. august 12th, 1985, japan airlines flight 123 has a staggering 524 people on board. the plane is set to fly from tokyo to osaka. this workhorse of a jet makes the one-hour trip several times a day.

it's like flying from new york to boston. suzanne bailey's boyfriend, aki ukawa, was aboard. >> aki was a banker. he was traveling on business that day. it was a very humid, hot, japanese summer day. from the moment i opened my eyes that day, and aki did, too, there was a hint of something wrong, which i can't explain. >> also on board, takashi's sister, sumako. >> translator: she did tell me that she's going to tokyo, but i said to her, it's dangerous to fly. she told me, don't worry, brother, i've already bought a ticket. >> you're looking at footage of the actual plane involved in this crash, taking off on its final ill-fated flight. 6:12 p.m., everything seems normal as jal 123 lifts off and climbs out.

but suddenly, 12 minutes into the flight, there's a problem. >> they were in the middle 20,000 feet, which is where airplanes experience the most pressure on the vessel itself. at that point, they received a door warning, that a door was ajar, which turned out not to be the case. >> we've already seen how an airplane's fuselage expands as the plane goes up and contracts as the plane comes down. the altitude with the greatest pressure differential between the pressurized inside of an aircraft and the unpressurized atmosphere outside is right around 24,000 feet. that's where jal 123 experiences an explosive shock. >> a massive decompression for reasons that they didn't know. but the crew did not realize the amount of damage they had sustained until very quickly, the airplane became less and less controllable to the point that it was no longer controllable at all. that would be a nightmare

scenario for a pilot. >> what the pilots don't know is a critical piece of the 737 structure has cracks that have expanded to the breaking point and snapped. it's the aft pressure bulkhead, an umbrella-shaped structure toward the back of the plane. >> it is the device that keeps the pressure in the back part of the airplane contained properly. without that aft pressure bulkhead, you can't pressurize the tube, and you wouldn't be able to breathe at 35,000 feet without the use of pressurized supplemental oxygen. >> the back of the airplane is getting a considerable amount of stress, not only from the pressurization, but also from the tail and all the stresses of flight. so, that bulkhead is very, very robust. it is a serious piece of structure. >> at the moment of the decompression, all the pressurized air from the cabin needs somewhere to go. it blasts back through the cracked bulkhead. and unbeknownst to the pilot,

the tremendous force blows the vertical fin and other parts of the sail section right off the giant 747. critical hydraulic lines are severed in the process. >> the first officer makes several radio calls that says that we're in uncontrollable flight. we do not have control of the airplane. they're fighting literally for their lives. >> the airplane starts to go into what they call a pitch oscillations, up and down, as well as a dutch roll. the airplane starts to swing back and forth. and no matter what the pilot tries to do as far as flight control inputs, he's not having an effect. >> the pilots fight desperately for control of the airplane for 32 terrifying minutes. they manage to keep the plane aloft, but with no hydraulics, they can't control the plane's up and down or side to side movement.

eyewitnesses on the ground later report that the plane was flying "like a staggering drunk." as jal 123 enters a mountainous region northwest of tokyo, the plane goes into a nosedive, falling 18,000 feet a minute. just before 7:00 p.m., jal flight 123 drops off the radar screen. it has slammed into a mountain at nearly 400 miles an hour. >> these are the first daylight pictures from the site of what appears to be the worst single airliner crash ever. the japan airlines 747 went down in the mountains outside tokyo. it is believed that all 524 people on board were killed. coming up next, investigators face the grim task of piecing together the mystery. >> we had a catastrophic scene. we had millions of airplane parts scattered over a mountainside. >> but among the wreckage, a

miraculous discovery. t with saf. this family needed their windshield replaced, but they're daughters heart was set on going to the zoo. so we said if you need safelite to come to the zoo we'll come to the zoo! only safelite can fix your windshield anywhere in the us. with our exclusive mobileglassshops. and our one of a kind trueseal technology, for a reliable bond. service that fits your schedule. that's another safelite advantage. ♪ safelite repair, safelite replace. ♪ twell what if i told you that peanuts can work for you? that's right. i'm talking full time delivery of 7 grams of protein and 6 essential nutrients. ever see a peanut take a day off? i don't think so. harness the hardworking power of the peanut.

ma'a this isn't a comput... wait. you're real? with discover card, you can talk to a real person in the u.s., like me, anytime. wow. this is a recording. really? no, i'm kidding. 100% u.s.-based customer service. here to help, not to sell. make healthy saychoices.ten but up to 90% fall short in getting key nutrients ... ... from food alone. let's do more. add one a day women's ... ...complete multivitamin. with vitamin d and calcium to help support bone health. one a day. (man) that show.t to record (woman) now we have to wait forever to see it. (jon bon jovi) with directv, you don't. ♪ you see, we've got the power to turn back time. ♪ ♪ that show you missed, let's just go back and find. ♪ ♪ and let's go back and choose spicy instead of mild. ♪ ♪ and maybe reconsider having that second child. ♪ ♪ see, that's the power to turn back time. ♪ (vo) get the ultimate all included bundle. call 1-800-directv.

e.t. phone home. when you find something you love, you can never get enough of it. change the way you experience tv with xfinity x1.

japan airlines flight 123. it is a tragedy with many clues tonight but no hard answers yet. >> it takes rescuers a half a day to get to the remote spot where japan airlines, jal flight 123, has slammed into a mountain northwest of tokyo. when investigators finally reach the crash site, they begin combing the wreckage for clues. miraculously, they find something they didn't expect, two women and two young girls have survived. >> the four people that survived the accident were seated in the aft section of the airplane. so, when the airplane struck the ground, the tail section broke from the main section of the fuselage and was thrown well away from the impact point.

>> takashi takeda hoped his sister would be among the survivors. sadly, as he discovered at a makeshift morgue, that was not the case. >> translator: she only had a scar here on the chin. there was no damage to the rest of the body. i recognize her right away. >> testimony from those who did survive will later prove valuable. but in the meantime, there are countless other clues to pursue. >> we had millions of airplane parts scattered over a mountainside. but the flight data recorder and the cockpit voice recorder, as well as witness statements, all of these different sources of information help investigators put the puzzle together. >> within days, two important clues turn up. a photograph taken by an amateur photographer as the plane passed over his village. it reveals the plane flying with part of its tail section missing. and part of that missing tail section, including the vertical fin which keeps the plane stable, is fished out of a bay

100 miles away from the mountain. >> it was quite a distance from the crash site, so they knew it had departed the airplane early. so now you begin to ask the question what could cause a decompression, control problems, and the loss of a vertical fin? >> looking at the plane's maintenance history, investigators learn there was previous damage to the aft pressure bulkhead. that's the structure at the back of the cabin that keeps the cabin pressurized. it was cracked seven years before the crash. when the plane's tail accidentally dragged along the runway in an incident known as a tail strike. >> a tail strike can occur in one of two phases of flight, either on takeoff where the airplane is on the runway and is beginning its initial climb, or it can occur on landing where the airplane is in a tail low, nose-high attitude. either way, it's going to create some sort of damage. >> the repair of the cracked bulkhead is problematic. the structure so is large, more than 15 feet across, the airplane was originally built

around it. to make the fix, boeing removes the skin of the airplane around the bulkhead, replaces the bulkhead's damaged lower half then reinstalls the skin of the plane over it. now the trouble. to fuse the two bulkhead halves, boeing's repair calls for a single spice plate or a doubler. but with the skin of the plane back on the doubler doesn't fit. boeing field reps make the call to cut the piece in half. that's problem number one. problem number two, the correct procedure calls for two rows of rivets to hold the doubler in place. only one row is used. for seven years, the single row and the split-up panel have been carrying twice the load they should have been. >> they decided to alter the installation procedure. it wasn't an approved procedure. >> the repair is certified to

last 10,000 takeoff-landing cycles. by the day of the crash, this particular 747 has already gone more than 12,000 cycles. the repair is inspected, but because a sealant has been used over the bulkhead, cracks developing between the rivets are not found. the plane is a ticking time bomb. >> unfortunately, the repair was insufficient and cracks started to develop over the service life after the airplane was returned in to passenger use. there was no proper inspection procedure, as well. >> as jal 123 passes through 24,000 feet, cracks begin to connect between the rivets, leaving the bulkhead to fail catastrophically. it's a structural failure due not to bad airplane design but to a faulty repair and inadequate oversight.

>> when we look back at structural failures, how common is it that it's repair related or maintenance related? >> as a maintainer, it pains me to say this, but i think we're finding more and more where it's repair related. >> there were at least two suicides in the wake of this incident. a japan airlines employee who was working with victims' families and an inspection engineer who issued a certificate of airworthiness for the doomed plane after the 1978 tail strike. to this day, jal 123 remains the deadliest single aircraft accident in the history of aviation. we've seen the disastrous results of airplanes that are not properly repaired, maintained or inspected. japan airlines flight 123, american flight 191, aloha flight 243. we've also seen what can happen

when a plane has a design flaw, as in the case of united flight 811. but those flights are the exception, not the rule. every day, 3 million passengers do land safely. >> i'm asked often, what's the most dangerous part about flying? and quite literally, it's the drive to the airport. >> but for those who survive airplane accidents or whose relatives didn't, those kinds of statistics are of little comfort. they've seen and felt the consequences of structural failure firsthand. >> we have manufacturers that make incredible machines -- cars, elevators, airplanes, trains. and when you get on these elevators and these trains and these airplanes, you expect them to work. but once that faith in machine is shaken, you have this cynical thought. you know the "question authority" bumper sticker? i suggest one, "question technology," and put it on your suitcase.

it was as if we were in the middle of a fireball. >> two months after 9/11, an airbus crash, its tail breaking off. >> how much blood has to be spilled before we take corrective action. >> a jumbo jet unexpectedly loseslos loses altitude and plunges in to the everglades. what tris