of msnbc live. i'm heading back to the white house where i will be snapping up a storm. i'm hallie nbc there. also on insta, twitter, facebook. say hello. we will say hello to ali velshi with a lot to discuss. >> you spped sometng of us i'm on your crazy sp chat, which is much more productive th my own. great to see you. great show and we'll see you this afternoon. >> sounds good. mission in moscow. rex tillerson, secretary of state, has arrived in russia for his first face-to-face meeting with russia leaders since u.s. strikes on syria. president putin says the strikes remind him of the weapons of mass destruction claims in iraq. russia's foreign minister says relations between russia and the u.s. are in their worst period since the end of the cold war. plus, cat strastrophic consequences. that's north korea's threat if the u.s. makes another military move. outrage after a man is dragged off an airplane after

refusing to give up his seat. the airline ceo said he, quote, emphatically stands behind his employees, as united stock takes a hit. good morning. i'm ali velshi in washington on another extremely busy morning. secretary of state rex tillerson arriving in moscow just over an hour ago for what are expected to be tense talks with russian officials. the question is will he meet with president putin? in any case, the u.s. air strikes in syria and russia's meddling in the 2016 u.s. election are all expected to be on the agenda. before heading to moscow from the g-7 foreign ministers meeting in italy, secretary tillerson had some tough talk for russia about syria's chemical weapons. >> stockpiles and continued use demonstrate that russia has failed in its responsibility to deliver on this 2013 commitment. it i unclear ether russia failed to take this obligation seriously or russia has been

incompetent. but this distinction doesn't much matter to the dead. we can't let this happen again. >> we also heard a couple hours ago from president putin who met this morning with italy's visiting president. putin telling him, quote, we are going through not the easiest of times right now. also this morning, president trump responding to a new verbal threat from north korea, tweeting, north korea is looking for trouble. if china decides to help, that would be great. if not, we will solve the problem without them. u.s.a. we have all this covered with our nbc correspondents and a great panel we've got. we begin with nbc news chief global correspondent bill neely, joining us live from moscow. kristen welker standing by at the white house. bill, let's start with you. secretary of state tillerson is there now. we heard from president putin a short time ago. what are the headlines coming out of this? >> yes, good morning, ali. secretary of state tillerson has just arrived here in central

moscow, bringing, as you say, some tough words for the russians. but president putin has had some tough words this morning. he said that the situation in syria today reminds him of iraq in 2003. and the u.s. claims that iraq had weapons of mass destruction. he is appealing to the u.n. to investigate that chemical weapons attack in syria last week. most startlingly of all, he said that russia has information that another chemical attack is being planned southf damascus that would be used to discredit president assad. now, he didn't say who was planning the attack or what his sources were, but that's the kind of atmosphere rex tillerson is driving into. also, the russian foreign ministry this morning saying that relations between the russians and the u.s. are at their lowest point since the cold war. well, mr. tillerson comes here from that g-7 summit in italy

with a united message. he will tell the russian foreign minister, sergey lavrov, that russia should drop their support for president assad. that assad is toxic and he is not good for russia. let's hear a little bit more of what rex tillerson had to say before he left to come to moscow. take a listen. >> russia has really aligned itself with the assad regime, the iranians and hezbollah. is that a long-term alliance that serves russia's interest, or would yaurussia prefer to realign with the united states, with other western countries and middle east countries who are seeking to resolve the syrian crisis? >> and that's, i think, the way he will put it to the russians. i don't think he's going to bang the table and hand out any

ultimatum or any strong demands of russia. but, you know, russia, i think, is not likely to respond. russia has just doubled down on its support for president assad, promising more military help to strengthen assad's air defenses. and, of course, ass is, at the moment, winng the war with russia's help. so i think secretary tillerson's pleas to russia, certainly in the short term, may fall on deaf ears. ali? >> that's the complicating factor. in america, a lot of people think we're at war with isis, not with syria, and with russia's help, assad is, you know, winning that war. bill, we'll stay close to you today as the meetings develop. let's go to the white house. kristen welker is standing by. first of all, we don't know if rex till eerson is going to get meeting with president putin. what is the white house hoping to get out of this trip in. >> i think the message from secretary tillerson is going to be to draw a hard line. you heard bill neely talking

about that. yesterday, we heard sean spicer sort of talk a little bit about the broader message that the white house hopes to convey, which is that russia can either stand with syria and north korea and be increasingly isolated, or it can join the united states and not only fighting isis but fighting assad. look, the u.s. has essentially blamed russia for the chemical weapons attack, saying that it failed to follow through with its commitments to get rid of syria's chemical weapons. one analyst put it this way, ali, that the administration wants to more broadly make the point that this is not the obama administration. that they are going to take a tougher stance when it comes to russia. now, the big question on the table, will the u.s. put the threat of more sanctions against russia on the table when secretary tillerson meets with his counterpart? that remains unanswered. we pressed sean spicer on that very point. he didn't have an answer for that. but that could be critical to how these discussions move forward, ali. but bottom line is, they want to

draw a very hard line in the propping up the assad regime. >> all right. and this issue about the barrel bombs and what sean spicer said about that, it really creates a great deal of confusion. somebody told sean spicer, or maybe president trump, that, boy, these guys drop barrel bombs on their people, it is really going to be a problem. they've been doing it for years, dropping barrel bombs on their people. >> they've been doing it for years, ali. this all goes back to the bel f briefing yesterday. sean spicer essentially said if the president sees the use of chemical weapons or the syrians dropping barrel bombs on his people, he is prepared to act.e. a lot of us thought he was drawing a new line in the sand. the syrians have been dropping barrel bombs for years. 13,000 last year alone. we went back to the white house and asked for clarification. spicer said he wasn't trying to

indicate a change in policy, but that the bottom line is that the president isn't going to tolerate more provocations by syria. sean spicer has his daily briefing at 1:30 today, and we'll press him on that point again. this creates a broader issue for the white house, which is that we are getting mixed messaging coming out of this administration. we saw this on display over the weekend when secretary tillerson said that it is up to the syrian people to get rid of assad. a very different message than the one the u.n. ambassador nikki haley was sending. she said assad has to walk now. some are concerned that ultimately confused not only the allies but the likes of syria and russia, as well. >> what's your sense of that? is that strategic, that tillerson and nikki haley have different views on what should be done, or do they need a meeting, perhaps with the president, to sort out what u.s. policy is toward syria? >> i think there are differing opinions within this administration. not everyone is on the same page.

and they're not on the same page in terms of their messaging. as you point out, what might need to happen is a broader meeting and broader sense of what is the one unified message we're going to be putting out, even though we might have differing opinions about how specifically it should all be carried out. again, you hear over and over again this administration saying that we want to see a political resolution and transfer of power in syria. but even that has a lot of question marks, ali. how specifically will that transfer of power happen? of course, the obama administration spent years trying to achieve the very same goal. so i think that what you will likely see in the coming days and weeks is an effort to try to get on the same page because there are certainly more calls for that, ali. >> kristen, a lot of work for you and your colleagues at the white house this afternoon. >> indeed. >> in the press briefing. thanks very much for clarifying this and for the work you did last night to clarify what sean spicer was talking about. >> thanks, ali. joining me now is don of nebraska, a member of the house

armed services committee and a retired air force brigadier general. we appreciate the members of congress who have the military experience. there is no easy answer about what should or shouldn't be done. president trump hasn't spoken publicly about syria since the air strike on thursday. what's your opinion on the action that the united states took on thursday night? >> well, i thought it was important that we do a one-time strike like we did to make a statement. gassing your own people like assad did was wrong. i think it was also important to show the world that we have a different president. we don't have the red lines that are shifting. we have a president that will take action. but i think it is important that this be a one-time action. really, the more we hit assad, the more we help out isis. there are no really good sides on this. we need to be cautious how we press forward. i support the one-time action. i think if we want to do continuing actions, we need to go to congress with a clear

strategy and get authorization for force. >> the no really good sides is an interesting comment. you may be right, there are no really good options in syria. there are no really good options in egypt. we don't have a democratic government in egypt, despite the pomp and circumstance the egyptian president got at the white house a few days ago. there are no good options in iraq. in the end, there are thousands of refugees coming out of syria. there are terrorists building homes for their operations there. and there are barrel bombs and chemical weapons being used. so what do we do? >> i do think we have to target isis because isis is dedicated to striking us. we just have to know that assad is also a barbaric leader. there's not a really clear strategy, other than we know isis is attacking us. i think we owe it to target isis in syria so they don't have a safe area to operate from. i would also say that we do have an obligation to the refugees. i think that we should provide

safe havens near the borders, near jordan and turkey, provide shelter and food. my goal would be to have a protected area for the refugees, but an area close enough to home. once the civil war is done, they can go back to their homes and rebuild syria. >> there is a moral question here, right? on some side, i hear you, that isis is targeting us and the assad government absolutely isn't. isis isn't targeting america just because they've got syria. al qaeda co al qaeda continues to be a massive threat in the united states and doesn't control any territory whatsoever. so at some point, there's a humanitarian issue here. >> right. >> that reminds us of rwanda and kosovo, that reminds us of nazi geany, that bad things are happening and we know they're happening. what role do you believe the united states should have in dealing with that? >> well, i think what's important to do, a one-time show of force against assad for

gassing his own people. we need to deter that behavior. i think the statement was important because it sent a signal to russia, china and north korea that we have a different president and we don't have the red lines that are shifting around. however, we just have to know that regime change in syria, as much as we dislike assad and he needs to go, but we saw what happened in libya and we've seen what happened in iraq. it would be unsure what would happen after the regime change. we could have an isis controlled country, too. we have to be very cautious. i've seen firsthand the unattended consequences of using force. i think we have to be very careful. i don't really see a clear strategy. there's not an easy strategy here. >> i hear ya. i hear you, and i hear you on unintended consequences. but this has been going on a long time and a lot of people are dead and homeless and stateless. hopefully we can figure something out. >> yes. >> thank you for joining us. >> 500,000 people killed. >> it's hard. we have to figure this out. congressman from nebraska, a

member of the house armed services committee and himself a retired air force brigadier general. more on rising tensions with north korea. president trump tweeting this morning, north korea is looking for trouble. if china decides to help, that would be great. if not, we will solve the problem without them. adding u.s.a. at the end. pyongyang issued a new threat overnight, vowing to defend itself against what it causes u.s. reckless acts of aggression. their words. as a navy air carrier strike group heads toward the korean peninsu peninsula. joining me live on the set is a former special assistant for president obama on national security affairs and former senior director of european affairs for the national security council. now a professor of international affairs at georgetown university. also with us is julian smith, who served as deputy national security adviser for vice president joe biden. before that, served as principal director for nato policy at the pentagon. now, she's the director of strategy and state craft program at the center for new american

security here in washington. you two know a thing or two about this. let me just start -- before we get to north korea with what representative bacon talked about, we're hearing this a lot. we don't really know what the strategy is. we don't know what the right thing to do is. there are a series of bad options. we get rid after assad, we end up with a vacuum. but we have been struggling with this for six years. at some point, what do we do about this? >> well, i think this trip for tillerson is a little premature be because they don't seem to know what the syria strategy is and don't know what their russia strategy is. we've heard so many different accounts coming from various members of this administration. first and foremost, you have to get your own game together before you go out in the world and meet with folks like putin. i think tillerson actually will get a meeting with putin at the end of the day. but i think putin will take advantage of that and recognizes that tillerson is coming without an administration that's signaling a concerted strategy. that the administration is a bit

lost at sea right now. yes, they went forward with the strikes a couple of days ago, but they're not sure what comes next. >> charles, this business about nikki haley and tillerson being on different pages when it comes to russia, i mean, the reason i'm bringing this up is you can't talk about syria without talking about russia or vice versa. they're both signaling about u.s. foreign policy? >> behind us in that house, there is not a single mind on russia, on syria. some want assad to go tonight. others believe that regime change will open a pandora's box. in some ways, tillerson's job has been made easier by what's happened over the last week. because had there not been this air strike and the overt fallout with moscow, tillerson may have been seen as the guy who has to go be nice to putin. >> right. >> now, he has a tough message. >> when he comes home with

nothing, people will say, well, he met expectations. the one thing i'd add though is u.s. leverage today is greater than it was before this air strike. we now have more skin in the game. i don't think that means that we can get cashier assad, but maybe we can get him to pressure assad. >> people thought donald trump said, we we're not really getti involved. the fight is with isis, not assad. the representative said this influences the discussions with china and north korea, or even the back and forth with north korea. does the idea we had air strikes in syria send a message to north korea that we're not joking. >> no doubt what they wanted to do with the strikes is not only send a signal to assad but really the world, that there is a new sheriff in town. they're going to take a tougher line. this isn't a president that's going to be reluctant to use military force. so they want to seize on that momentum right now, to see if

they can pressure the north koreans, pressure the chinese and change the dynamic in the region. the problem is, if you don't know what your game is, i think you start to play with fire. i think the message to china this morning was a dangerous one. it sounds tough, it's threatening, but the fact of the matter is, we actually do need the chinese if we're going to solve anything in north korea. >> that's what i thought was interesting. charles, the message if you don't do it, we'll do it without you, backs you into a corner, to perhaps have to do something with north korea without china. there is probably no more effective way to deal with north korea than get china to do most of the heavy lifting, am i right? >> 100%. there is a parallel between syria and north korea. there isn't really an attractive military option. the north koreans have introduce of pieces of artillery that they could rain in on seoul if we attack them. so the game here really has to

be to get beijing to think we're serious about coercive diplomacy, using what we did in syria as a back drop, and convince xi he has to put leverage on peapyongyang. so far, they've nodded and said yes, but they vunt tuhaven't tue skru screws. >> behind us, there is an important meeting going on. president trump is meeting with about 20 chief executives, including the heads of general motors, ibm, walmart. let's go and listen in to what we just got from the meeting. >> this is an incredible group of world-class business leaders. that's what you are. also joining us are secretary betsy devos, secretary wilbur ross, scott pruitt and my budget director mitch maulvaney.

such an easy job. the easiest job of anybody in the world. at the top of our agenda is the creation of high paying jobs for american workers. we've made a lot of progress. you've seen the numbers. we've created over 600,000 jobs already in a short period of time, and it is really going to start catching on now. some of the things that we've done are bigly and they are catching on. already, we've created more than almost 600,000 jobs. yesterday, toyota just announced that it will invest more than $1.3 billion -- it's probably going to be $1.9 billion -- into its georgetown, kentucky, plant. an investment that would not have been made if we didn't win the election. we have a lot of work to do. the last two decades, our nation has lost 1/3 of its manufacturing jobs, and our business tax is one of the highest in the world. it actually is a drof dropped

countries, the highest single tax in the world. for too long, we've punished production in america and rewarded companies for leaving our country. and we're going to reverse that. we would reward companies, give them incentives to stay. nafta has been a disaster from the day it was addevised. we'll have pleasant surprises on nafta, i can tell you. my administration has taken action to unleash job creation. we've signed dozens of bills and executive actions to expand domestic production. on the environment, we're going to be very, very careful on the environment. it is very important to me and the administration. but we've allowed a lot of companies to go back to work that were being restricted. their jobs were being restricted. we've unleashed a lot of companies, especially right now in the energy sector. you see what's going on there. it was impossible for people to do what they had to do.

now, they can do it. it's all done. we're also working to modernize our economy and harness the full potential of women in the work force, which is crucial to our economic success. economic confidence is sweeping the nation. you saw the new survey that came out. it's at 93, the highest it's ever been. 93% of manufacturers are optimistic about the future. it was a 27% increase over two months ago, when it was also high because of the administration. and much higher than it's ever been. 93%, the highest it's ever been. this is just the beginning. we're going to reduce taxes. we're going to eliminate wasteful regulations, which we've already done probably 25%. you can take a look at dodd/frank. for the bankers in the world, they'll be really happy because we're really doing a major streamlining and perhaps elimination and replacing it with something else. but that'll be the minimum.

but we're doing a major elimination of the horrendous dodd/frank regulations. keeping some, obviously, but getting rid of many. and we're going to put many millions of people back to work. the banks will be able to lend again. so many people come to see me. i see them all the time. small businesses, they're unable to borrow from banks. never had a problem five, six, seven, ten years ago. they had great bankers and relationships. now they can't borrow. we're going to let the banks loan them money, and they can build their businesses. so with your help and insights, we will use the private sector invation to drive job creation and reform government. a lot of reform. we have a computer system in this country that's 40 years old. when you hear we're hacked and we're this, we're easy targets. one of the things we're doing, in fact, we're working with a

very, very wonderful woman from ibm, and others, and others, many others. like when i said to lockheed, i like the f5 fighter jet but i also love boeing. i love your computers but we also love others. but we are, we're going to have a massive program to modernize our equipment. ideally get brand-new equipment. the cost of maintaining our computings is a number that's so high, it's not a believable number. i heard from $39 billion to $89 billion a year. is that possible? that's for keeping our computers updated is a ed and running. i think we can buy a whole new system for less money than that, would you say? i hope so. we'll give you $10 billion right now. i want to thank everybody. most of you, you really are the top. and i want to thank my friend,

jack walsh, for being with us. i've known him so long. we did deals together. trump international, a big success. the other on park avenue. we did success together with the real estate group. the dale fry and everybody, t i terrif terrific. and john. you've been a special guy for a long time. we'll get down to business. before the media leaves, we'll go around the room and introduce. we all know steve. thank you for putting this together. would you like to say something? >> i think we should say that we've had an interesting day so far. we divided into five groups, meeting with each of the five secretaries that the president mentioned. it's an open discussion. the secretaries presented what they were trying to achieve, and we had several people from the forum meeting with them and

making comments on what they were doing to hopefully make their jobs better. we've been looking at trade, education and work force development, energy and the environment, regulatory reform and infrastructure. all these things are really important. and we're focused, and the people in the administration are also focused, on working together. hopefully we'll have really good outcomes. >> we will. chris? >> boston consulting group. >> ibm. >> jack walsh. >> general motors. >> paul atkins. >> dan. >> scott pruitt, epa. >> stanford university. >> jim, ex-boeing. >> walmart. >> pepsi.

>> philip howard, common good. >> okay. thank you very much. thank you very much. thank you. thank you all very much. >> all right. i think i'm going to send our addudio engineer to the white house. apologize that was hard to hear. i'll tell you what was going on there. to the president's right was the transportation secretary, former labor secretary of the united states. a lot of this meeting is about infrastructure. they wanted to talk about that. much of the infrastructure falls under the department of transportation. to the president's left, the founder of blackstone. some interesting things going on there. before i tell you too much, i want to correct something the president said. it is something he sometimes does. he talked about consumer confidence being at 93%. it's not true.

consumer confidence is at 93. it's not a percentage point. it is an index. it goes up to whatever number it can go up to. there is no limit to how far it goes up. it is not a percent. consumer confidence is at the highest point it's been at in a very long time. if i had a chart for tomorrow's show, i'll show you a chart of this. it has been a on steady climb since 2009. steady climb. there's been a bit of a change since donald trump took presidency. this is a survey of how americans feel about the future. the survey has indicated a bigger change in this because wealthy amecans think they will do better under donald trump. relar-rning americans, middle class americans have not changed their view of consumer confidence one little bit. you can see that by the constant reports we have of stores closing and things like that. it is something that i hope somebody at the white house is listening to. please stop saying consumer confidence is at 93%. the other thing the president said that also isn't true is that the unleashing of

regulations has been the result of people -- has resulted in people going back to work in the energy sector. around the table is one of the country's best energy experts. daniel, who will hopefully tell him if oil is above $40 a barrel, it is profitable to get shale oil out of the ground. that is why there are people working in the energy sector now. it's got nothing to do with regulations that the president brought in. again, one has to always be careful when listening to the litany of stuff that gets said from the white house. some of it is true. some of it is not. i'll bring you the chart tomorrow. i'll ask our control room to start working on that. a chart of consumer confidence so we can explain what that's all about. joining me now for more on rex tillerson's visit to russia is senator jack reed, a democrat from rhode island. he's a ranking member of the arms services committee and intelligence committee. thank you for being with us. >> thank you very much.

>> sergey lavrov, the russian foreign minister said earlier, and i'm quoting him, it is clear that russian/american relations are in their worst period since the end of the cold war. the previous u.s. administration, these are my words now, the previous u.s. administration has done all it could to exacerbate them. what do you expect to come out of today's meeting with rex tillerson and sergey lavrov? >> i don't expect much in terms of a grievance or understanding, but i think mr. tillerson is going to carry a message that the world is so concerned now about assad, given his barbaric treatment of his own people, that there has to be a concerted effort, including the russians, to develop a political mechanism to remove him from power. and to establish a coherent and stable government there. that's, i must confess, easier said than done. >> where are we going to get a plan for this?

we have been remarkably unsuccessful. the united states is so successful on so if fronts, but we get a big, fat f when it comes to regime change. >> well, this is a very complicated situation. assad has been ruthless. he was on the ropes, but then when the russians came in, that added a further not only complicating factor, but basically they get a vote too now. on the other side, you have a group of fighters. some of them are radical jihadists. some of them are moderate syrians. you have sectarian differences between the kurdish arabs and syrians and the syriir curdis kd non-kurdish. >> what is your hope from this meeting? the bottom line is, what you say sounds reasonable. rex tillerson is a reasonable

guy. he's not a fist thumper. you'll recall secretary john kerry had a remarkable relationship with sergey lavrov. that and $5 got them each a cup of coffee. doesn't seem to achieve anything when it comes to russia's expansionist tendencies and its tendencies to protect its interests around the world. >> well, in order to move the russians, you have to make it clear to them it is in their interest to help a transition. that's the challenge. but their continued presence in syria, the continued violence, the instability, the international outrage, at some point, i think, i hope, that they're going to get the message that this is not something that can be tolerated indefinitely. and they will begin to, i hope, move toward some type of constructive relationship. but, again, the situation is probably the most complex one in the world, in terms of different factions between the interests ssia, between the intests in the iranians, also on the grou there. at this juncture though, one of

the things is we don't seem ourselves, the united states, to have a plan or a strategy. the administration has been going very quickly from toleration, it appeared, of assad to now rejection of assad. in fact, within the administration, you have some people saying he should go and others saying, perhaps it's not quite yet right for him to go. one thing would help us, and help secretary tillerson, if there was a coherent, articulated strategy of how to do this over the long run. >> senator, good to talk to you. thank you for being with us. jack reed, democrat from rhode island. he's on the senate armed services committee and member of thecommittee. the video grabbing the attention of the world. a senior citizen is forcibly dragged from a plane after he refused to leave the full flight. the response from the ceo sparking more outrage.

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in case you didn't think it was possible, united airlines is facing more backlash over an incident caught on cell phone camera. officers forcibly removed a passenger from a plane after he refused to give up his paid seat

on a full flight. the debacle exploded on social media around the world. and sparked a public relations nightmare. now, the response from the united ceo appears to be fueling the charge. nbc's tom costello covers aviation and joins me from our washington newsroom. i sort of couldn't believe united's reaction to it yesterday. then i woke up this morning. it's like, no, no, you didn't do that right. come on, guys. >> here's what the ceo has said. he said, our employees followed established procedures for dealing with situations like this. he says, while i deeply regret the situation arose, i also emphatically stand behind all of you. i want to commend you. he goes on to say, we can learn some lessons from this. that said, right now, united airlines clearly is facing a public relations nightmare. >> reporter: this morning, the outrage is growing. a 69-year-old man forcibly removed from a united airlines flight sunday in chicago. >> oh, my god.

what are you doing? >> reporter: dragged out of his seat, hitting his face. >> oh, my god! look what you did to him! >> reporter: and pulled down the aisle. >> good work. way to go. >> he was bleeding from his nose and mouth area. he looked like he was unconscious. >> reporter: it all started when a flight attendant asked for four volunteers to give up their seat so four crew members could fly to louisville. they offered up to $1,000 per passeng passenger. when no one agreed, united randomly selected four passengers. three agreed. the unidentified passenger said he was a doctor who needed to see patients. >> he was yelling at woman, saying, why did you pick me? are you profiling me because i'm chinese? >> reporter: the crew called police who pulled him out of his seat. [ screaming ] >> reporter: after dragged from the plane, he reappeared,

distraught. finally, he was taken away on a stretcher. the united ceo took to twitter saying, this is an upsetting event to all of us here at united. i apologize for having to re-accommodate these customers. in reaction, twitter blew up. re-accommoda re-accommodate? you assaulted a paying passengers. if you fly united, that could be you. the cleveland browns joe thomas said, i had to re-accommodate someone once. airporpolice suspended one officer involved as the incident was not part of our operating procedure. >> united can't manage their people, so they drag off these passengers. it is the customers come last and united comes first. it is a bad attitude, and that's totally anti-consumer. >> well, this has gone viral around the world. especially in asia, we're told. you simply cannot buy this bad of public relations in terms of the damage it does to your

reputation and your imagine. i will tell you this, ali, we are getting several tabloid reports, which we are working hard to confirm, that this doctor -- this man is in fact a 69-year-old doctor from kentucky who himself has had run-ins with the law. we are working on that, to verify that ourselves. but the story seems to grow more complicated by the hour. back to you. >> we have asked representatives from united to join us either on the show or more an interview with you or me. >> no response today at all. >> same on my end. have you tried offering them $800? >> i'm not sure that would do it, but it is a good idea. >> tom, always a pleasure to see you, my friend. thanks, buddy. the united ceo is receiving sharp criticism on social media for how he handled the incident. ironically, this guy was honored as communicator of the year by pr week just last month.

pat drafted the letter he believes that the ceo should have written to the employees. pat, my old friend and former co-anchor joins me no you were fired up about this, and you're a level-headed guy. don't get too fired up about a lot of things. but you wrote, i thought, a well crafted letter. you -- and you outline what united perhaps could have done to have solved this problem, starting with the fact that if the volunteers didn't take the $800, maybe offer them $900 or $1,000. at some point, people take that. >> it's simple supply and demand. if $800 isn't enough, go to $1,000, $1,500, $2,000. that's a fraction of what they're losing in business, a fraction of what they're paying in pr this week, a fraction of we're the friendliest guys ad when they put those out. it's crazy they wouldn't have gone up to a number. there is always a volunteer, it's about the price.

>> generally speaking, they can get somebody to come off. anticipating, as airlines should, what is going to happen if you make the wrong decision. because they do get bad press for this sort of thing. they could have done other things. you also talk about the fact that perhaps munoz could have done more about the idea we re-accommodated a passenger. maybe they had the right to do it, but the moral obligation may be more important than the legal obligation. >> also, don't use a disrespectful term in your tweet, like we re-accommodated the man. that's re-accommodating? >> one of the things you and i have talked about for years is that when companies get bad press like this, whether it is ford and bridgestone or toyota or even tylenol, the stuff goes away after a while. i think a lot of public companies bet on the fact it goes away. today, it has been hitting united's stock. >> nobody is happier than pepsi that united stepped into the

fire after what happened with pepsi last week. but this is not going to go away quickly. you know when you do a search on expedia, the delta fare, other fares are usually about the same. you need o reason to not pick something. could be the fare or the times. or i don't like united. >> a lot of people don't show up for flights. it's how you handle it in the end. it is not about the overbooking. >> work it out at the airport. once the man has sat down in his seat, he has the boarding pass, that was the crazy thing. they could have worked this out in the airport. did the four employees that needed to get somewhere else show up at two minutes to flight time? i think you missed the window at that point. it's a five hour drive to louisville. they could have gotten in a car. >> good to see you, pat. the morning anchor with new york 1. now, voters in kentucky want

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right out of kansas, the first congressional election since president trump took office. they are deciding who will take mike pompeo's seat. jim thomas has the gop nervous because it is the first indicator of how president trump will affect electioning in 2018. what do you have going on here? >> we had ted cruz, we had the vice president making robo

calls, president trump making robo calls. they're putting their weigh behind this. so the line has been pretty busy throughout the day. half of the people i talk to say th is kansas, we go red. this is how it will go. others say we're upset with our governor or with president trump. here we have sandra johnson, and you're nodding your head saying both. tell me about your vote. >> i voted for james thompson, because i deplore people who lie and the republicans with their ads were flat lying. our news professionals checked it out and they said there was no evidence that thomas said those things. >> how likely do you think it is that he will win?

>> 45% or 50%? i would love it if he won, but i'm afraid we're too republican for our own good. >> thank you, mrs. johnson. i did meet one person that said they were switching because they were not happy. that is one of several dozen. ali? >> jacob, thank you very much. we had a video up, i was not sure if you were still talking to that very animated woman. it will g an interesting day and we will stay close to you throughout the course of it. we'll take a quick break and be right back. it is time for the your business entrepreneur of the we. danielle romanatti will never sell online. she wants to connect with customers at her store. watch "your business" at 7:30

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all right, thank you for watching this hour of msnbc live. find me on social media, i would love to hear from you. we have important news coming up so i will toss is over to andrea mitchell at andrea mitchell reports. thank you right now. live from moscow, warning shots with tensions rising, escalating now, secretary of state rex tillerson arrives here ready for a confrontation with the krem n kremlin. >> it is unclear whether or not they failed to take this seriously or if russia has been incompetent, but it doesn't much matter to the dead. we can't let this happen again. >> new