>> it's all for this edition of "dateline" extra. i'm craig melvin. thanks for watching. a beautiful young mom abducted from her beach front home. her husband horrified. >> my wife gave me a phone call saying she was held at gunpoint. >> her mother terrified. >> it's your worst nightmare, imagining what's happening to your child. >> a note with big demands left by mysterious kidnappers who seemed to know all, see all. >> they're watching the house. >> they're watching the house. >> and then the victim herself called. her mom, jumping into work with police, would hand over the ransom herself. >> if i didn't drop the money properly, that would be the end

for quin. >> she dropped the cash all right, but who picked it up? >> and that's where everything went wrong. >> that's where everything went wrong. >> a kidnapping case about to go way off script. >> her story did not make sense. >> what was really going on? >> i'm a cop 11 years. i blushed when i listened to the tape. >> a story with more twists and turns than the florida roads they raced along trying to find this missing mom. >> this case was not going to turnout like a lot of people assumed. >> hello and welcome to "dateline" extra. i'm craig melvin. whenever someone is kidnapped, it triggers a race against time as police often joined by the victim's family, begin a search. that's what happened in this story, which begins with a frantic call about a beautiful mother of two young daughters abducted from her home. but as you are about to see, though her family and veteran investigators spent desperate days trying to figure out where

she was, they never could have guessed who had her. and why. here's josh mankowitz. ♪ ♪ >> this is the sheriff's office. >> my wife gave me a phone call a minute ago. called to say she was held by gunpoint. >> businessman reid gray was on the line with the sheriff's office in a panic. he told the 911 operator his wife had just phoned him minutes earlier to say she'd been kidnapped. >> you probably think it's me, but it's not. >> the call would turnout to be the beginning of an unbelievable saga that would baffle investigators and turn this husband's life upside down. the next few days would bring one set back after another.

and no one could have predicted how it all would come to an end. it was around 5:00 p.m., september 4th, 2009. reid's wife quin had called him at work and told him she'd just been kidnapped right out of their $4 million home. reid couldn't believe what he'd heard and went to his office parking lot to try and think straight. >> did she tell you where she was at? >> no. there's a note in the house with the gunman's demands. >> the news was as shocking as terrifying. quin, a mom of two young daughters, was a trained nurse who was now raising her children full time. her husband was a self-made man, who had finally hit it big in the health care business. this frightened husband told the 911 operator he didn't know what to do next. >> call the police. >> they will shoot me dead. a gun is a gun, ma'am. >> reid gray took a gamble and did the opposite of what his

wife told him. soon multiple law enforcement agencies would be on the case. >> check and make sure the fire rescue is going to be coordinating with us. >> saint john's county sheriff david shore. >> all bets are off. there's nothing more important than a victim who is being held against her will and who has been threatened with homicide. so you roll out what you have. >> while reid went to the sheriff's office, a s.w.a.t. team was deployed to his home. they cautiously entered the multi-million dollar residence. the house sat eerily empty. a photo album opened on a couch. a happy quin on her wedding day. crime scene texts swept inside and out looking for fingerprints, tire tracks. any clues to the kidnapper's identities. on the dining room table, they found a sheet of yellow paper, the ransom note. it looked to be in quin gray's handwriting.

dear reid, i need you to read this and be calm. reid, do not be a hero. this is professional, and there are three men holding me right now and they want $50,000 cash. i will be okay if you get them the money. what do you know about the victim? >> we knew she was a housewife raising children in one of the prettier parts of our county. >> reid and quin gray were new to saint john's county. having just moved into their beachfront holm in upon tra vee dra, it's an area known for its world famous golf course and luxe homes. >> i don't want to use the term perfect kidnapping victim, but it fit. >> and her husband made a lot of money. >> her husband made a lot of money. worst case scenario, we make one wrong move they kill her. >> on the day quin was kidnapped, the 37-year-old pta mom had made appointments for her daughters to have hair cuts and she was far along in the planning for an upcoming party for one of her daughters' birthdays. now reid gray tried to shield the 8 and 6-year-olds from the news that their mom's life was

in danger. he picked up his girls from school and took them to a friend's house. >> while he waited at the sheriff's office. reid was still in his shirt and tie from work, and he was an emotional wreck. he shared more details about quin's brief frantic call to him hours earlier. >> quin said that there is somebody with a gun pointed at her head. >> on that call, she said there were three kidnappers and they weral bainian. the $50,000 ransom was to pay back money reid had borrowed from a loan shark, but reid gray insists he didn't owe money to anyone. >> probably make $1.3 million this year. 50 grand doesn't mean much. >> why ask $50,000 from a man making more than a million dollars a year? reid didn't know, and neither did investigators. at this point, there was only one goal, quin's safe return.

>> it was very disconcerting to realize we had a housewife and mother of two small children and whatever she was going through, it wasn't good. >> and there was something else that wasn't good. this investigation was starting with no witnesses, no clues to the kidnappers' identities. and more importantly, no answers to the question, where was quin gray? >> coming up, quin appears on the phone, calling her husband with frantic instructions. >> get in the car with the money. just go. take it, reid. >> would he be able to get the cash and find his wife in time? when "ransom" continues.

i'm ken jacobus and i switched to the spark cash card from capital one. i earn unlimited 2% cash back on everything i buy. and last year, i earned $36,000 in cash back. which i used to offer health insurance to my employees. what's in your wallet? i'm ray and i quit smoking with chantix. smoking. it dictates your day. i didn't like something having control over me. i wanted to stop. the thing is i didn't know how. chantix, along with support, helps you quit smoking. chantix reduced my urge to smoke

to the point that i could quit. when you try to quit smoking, with or without chantix, you may have nicotine withdrawal symptoms. some people had changes in behavior or thinking, aggression, hostility, agitation, depressed mood, or suicidal thoughts or actions with chantix. serious side effects may include seizures, new or worse heart or blood vessel problems, sleepwalking, or allergic and skin reactions which can be life-threatening. stop chantix and get help right away if you have any of these. tell your healthcare provider if you've had depression or other mental health problems. decrease alcohol use while taking chantix. use caution when driving or operating machinery. the most common side effect is nausea. for me chantix worked.boom. end of story. talk to your doctor about chantix.

returning to our story, here's josh mankowitz. >> reid gray, husband, father,

and successful businessman was at the sheriff's office near his expensive home in pontra vedra, florida. a wealthy community 20 miles south of jacksonville. his wife quin was kidnapped just a few hours earlier. the ransom, $50,000. >> i'm not going to be able to work, sleep, eat, breathe until this is resolved. >> one thing you have to understand is that in the modern-day market place of crime, kidnapping for ransom is practically an antique. here's why. it's not difficult to abduct a family member of a rich person, but things like improved technical surveillance, cooperation between law enforcement agencies, even caller i.d., now make it just about impossible to pick up ransom money and escape undetected. as a result, the kind of kidnapping you see in the movies, pretty much exists only in hollywood. but for reid gray, this was frightening, nerve racking, reality. >> and no car trouble, no phone calls in the middle of the

night, strange noises around the house, anything like that, right? >> no. >> married for almost nine years, reid told investigators his relationship with quin was better than ever, and that the couple was even thinking about having another child. >> she's been just an amazing friend. she's active in taking the girls to dance, taking the girls to all their after school programs. >> she was a wonderful daughter, yes. >> quin's mom, gayle sykes. >> and that's very difficult for a mother to say who has four daughters, but she was absolutely the sweetest of all the children. >> that night, reid called his mother-in-law with the devastating news. >> i was just completely in shock. as a mother, it's your worst nightmare imagining what's happening to your child. >> what do you think quin is going through at that point? >> being tortured, tied up, fearing for her life, fearing that she would never see her children again. >> while quin's mom waited for news at her georgia home, reid

stayed at the sheriff's office until about 2:00 a.m. he then returned to his house while his kids stayed with friends. early the next morning, saturday, about 16 hours after quin's kidnapping, reid sent a text to his wife's phone. haven't slept all night. please tell me you're all right. but there was no reply. about two hours later, reid, who was now with investigators, finally got a call. it was quin, and reid became emotional. >> what do i need to do? >> they'll call you back. i don't know. they'll call you back, okay? >> okay. i love you. she said they'd call me back. >> they wired the phones. sheriff shore was surprised to hear the kidnapped's voice. >> they usually don't let you communicate. he >> the advantage of the

kidnapper is you don't ever hear their voice. >> that's true. >> the sheriff rolled out his mobile unit to survey the home. he started directing the more than 100 law enforcement personnel who were working this case. they waited for the next contact from the kidnappers. and then about 45 minutes after that last call, reid's phone rang again. the cell reception was poor, but quin gave reid a location for a money drop. >> get in the car with the money and go down -- boulevard and take a left on -- >> i have to write this down. >> just go. take a left. >> boulevard, hello? >> the conversation abruptly ended and quin sounded angry. it was easy to imagine the tremendous stress she must be under. reid was growing increasingly worried for his wife's safety.

>> she goes, you got the cops, you know they're going to kill me. >> she's going to call back again. >> the first time screaming, crying. help. >> reid stayed at the sheriff's office as surveillance teams scrambled to get in place at butler boulevard. investigators also needed more time to get $50,000 cash together for the ransom. but only 30 minutes later, another call came in. >> hello. >> it was quin again, instructing reid to head to a different location. he was now to go to a chick-fil-a restaurant. >> take the convertible top down and wait in the parking lot. >> i want to see you. i want to exchange you for the money. i am not giving the money without you. hello? >> now investigators rush to get teams in under cover cars in place at the chick-fil-a, but they needed more time. so they told reid to play dumb on quin's next call and say he didn't know which chick-fil-a restaurant to go to.

>> which cell site are you at? >> where are you? you're supposed to be at the chick-fil-a. >> there are three of them. >> you said on south side make a left. >> you need to go. >> i want to know you're going to be there. let me talk to them right now. >> but once again, the call was abruptly cut off. quin sounded frantic. was it possible she had a gun to her head? investigators tried to trace the calls, but they were all so short that an exact location couldn't be pinpointed. and according to detective howard cole, reid gray was becoming unhinged. >> he was scared and a nervous wreck. he was worried for himself, worried for her, worried for his family. >> but before reid left for the chick-fil-a, he got yet another call. there was a problem at the money drop point. >> they spotted three fed cars near chick-fil-a, so i don't know where i'm going now. you need to wait for more instructions. >> were the sheriff's under

cover teams spotted at the chick-fil-a? is that what quin meant by fed cars? a few minutes later on reid's phone from quin, i know you want me dead. reid texted back, i don't know if that's quin. i have your $50,000. stop -- with me, just give me my wife. there was no reply. investigators brought reid back do his house and parked in the driveway. they set up a mini command center in the house using a recorder to tape all incoming calls, and that's when something happened that no one expected. >> we sent the detectives to that home and we didn't do it surreptitiously because we hadn't thought about t. >> they walked in the front door? >> they pulled in in an unmarked vehicle. the minute we pulled in, we received ape text from the victim. >> reid got another text from the cell phone. wait for instructions. you've -- up twice already. you involved other people. whose ford is in the driveway?

the ford was an unmarked sheriff's vehicle. >> they're watching the house. >> they're watching the house. >> fearing they were being watched by the kidnappers, the sheriff ordered all his personnel to go covert and get out of sight. >> we're watching ourselves to see if they're watching us. >> the kidnappers have you looking over your own shoulder. >> that's exactly right. >> what does it say these guys are playing by a different set of rules? >> it was early indication s to me this case was not going to turnout like a lot of people assumed.

i'm ken jacobus and i switched to the spark cash card from capital one. i earn unlimited 2% cash back on everything i buy. and last year, i earned $36,000 in cash back. which i used to offer health insurance to my employees. what's in your wallet? she pretty much lives in her favorite princess dress. but once a week i let her play sheriff so i can wash it. i use tide to get out those week old stains and downy to get it fresh and soft. you are free to go. tide and downy together. (burke) parking splat. and we covered it. talk to farmers. we know a thing or two because we've seen a thing or two.

♪ we are farmers. bum-pa-dum, bum-bum-bum-bum ♪

returning to our story, here's josh mankowitz. >> it was saturday afternoon. quin gray, wife and mother of two, had been missing for almost 24 hours. after two attempted money drops failed, the local sheriff called in the fbi. almost 150 people were now working to find quin gray. the agent in charge of the fbi's

jacksonville office is james casey. he says the kidnappers appear to be dee activating quin's cell phone after each of the calls they made to reid. >> somebody in the scheme was smart enough to take the battery out of the cell phone, because we were able to, through some technical capabilities, determine that that phone was not only off, but had no power to it at certain times. >> meaning you can't trace it? >> meaning you can't trace t. >> while there was no pinpointing an exact address where quin's calls were originating, technicians were tracing pings when the phone was in use. those are the electronic connections made when a phone hits a particular cell tower. and that gave investigators a general idea where quin might have been held. fbi agent tony kravit was selected as the lead crisis negotiator for the bureau. >> we're tracking the phone and we're thinking that, you know, we've got some leads. >> agents felt they were making progress, but then suddenly the phone was also pinging farther away. the kidnappers and quin might

have been on the move. sheriff's detective howard cole was sent in pursuit. >> it was believed quin gray's cell phone was being tracked to an area west of orlando. >> but something had gone wrong. before tracing the calls, investigators had to get a judge's approval. and in the rush to fill out the proper paperwork, someone made a small but critical error. >> when i actually went to get the order signed by a judge, what was typed into the actual affidavit and order, the numbers were transposed. >> so somebody put the wrong phone number in? >> human error. >> so the phone you were following wasn't quin's phone. >> correct. >> how long did you follow that other phone? >> all day saturday. >> suddenly what investigators thought were solid leads from quin's cell phone simply vanished. >> when you realized you guys were following the wrong cell phone, what? >> my hair was on fire. >> your hair -- >> my hair was on fire. i thought, how can something

like this happen? so we were really back to square one. who are we looking for? we had no idea. >> the rest of saturday went by with no word from quin or the kidnappers. meanwhile, quin's mom gayle sykes left her georgia home and headed to her daughter's house in pontra vedra, florida. >> i jumped in my car and headed south. >> how long is the drive? >> 7 1/2 hours. long drive with that kind of information in your brain. >> at around 2:00 a.m. when gayle arrived, she found an unbelievable scene. >> i walked into like a war zone. >> the s.w.a.t. team was hiding inside the house? >> they were everywhere. i was told that they were outside, in the bushes, that they were on the roof. it was unreal. >> early sunday morning, almost 36 hours since quin gray's abduction, and 12 hours since the last contact from the kidnappers. fbi hostage negotiator tony

kravit decided to have quin's mom send text messages to her daughter's phone hoping the kidnappers would read them. >> every 20 minutes, every hour, we send a message. please call me. i love you. let me know that you're safe. i'm very worried about you. >> you want the kidnappers to start thinking of her as a mom who needs to go home to her family and not just a cash register. >> i want the kidnappers to think of quin gray as a wife, as a daughter, as a mother. >> finally, a text came back about 9:30 a.m., this time to quin's mom's phone. have the money in a bag, no traceable devices, no reid whatsoever. if he is anywhere close, she's dead. no cops. be ready to leave at 11:00. the kidnappers had apparently decided they no longer wanted to deal with reid. why, because the kidnappers

don't trust reid? >> maybe. we don't know. one of the texts said he had messed it up already. after the failed chick-fil-a drop, another thought was that mom was more controllable. >> so reid gray was no longer at the center of a huge law enforcement effort that was working around the clock to save his wife. >> how did reid feel about being shut out of that? >> made him uncomfortable, i think. he didn't understand it. nobody understood it, so we moved forward. >> quin's mother would make the next money drop. it was an unlikely roll for this 62-year-old grandmother, a manager at a walmart, and a dog breeder on the side. >> i was very concerned that if i didn't drop the money properly, that that would be the end for quin. >> what, in your background, prepared you for what you were going through? >> i guess just being a mother, trying protect your children.

>> despite her nerves, gayle sykes was pressed into service. at around 10:30 a.m., the kidnappers instructed quin's mom to go to mikeler's landing, an area on the beach. and there she would find further instructions in a bathroom. gayle left her daughter's house. the money was in a blue bag, along with a tracking device, courtesy of the fbi. at the location, quin's mother found the designated bathroom. hidden inside the toilet paper holder was a note. it looked, again, to be in quin's handwriting. and gayle read it aloud to investigators. >> so far, so far i'm fine. no harm has been done to me. after you pickup this letter, you are going to drive north to joe's crab shack. get the money out of the car and do not look back.

anything goes wrong, and i'm dead. >> up to this point, they didn't want to hurt her. they had no intention of hurting her, but now it says, anything goes wrong, i'm dead. >> they're escalating it. >> yes. >> under cover agents converged on joe's crab shack, a local restaurant popular with tourists. >> we've got surveillance units out. we've got an airplane out. >> you're watching. >> we're watching. >> quin's mom drove to the crab shack. >> i drove through, came around the corner, and there were bushes sitting on, like a sidewalk area. i stopped the car, rolled the window down, threw the money toward the bushes. >> did you tell investigators to watch the money carefully? >> absolutely. >> -- >> yeah. >> i don't want some stranger to come along and pickup that bag. >> the plan is to see who picks up the bag, and then what, follow them back to where presumably quin is? >> right.

we knew at their level they were going to be aware of a tracking device. they knew they were going to be surveilled. really the plan was someone grabs that bag, we're taking them down. >> sheriff shore and fbi agent in charge casey monitored the situation from the mobile command center. as under cover surveillance teams reported back on what was happening in the parking lot. >> it wasn't too long after she threw the money out that a group of males walks by. one of them wanders over, kicks the bag a little bit. they pickup the bag, throw the bag in the back of an suv, jump into the car. and start doing kind of a circuitous route around the area. >> they start doing suspicious things. they drive through a little neighborhood almost trying to clean themselves from surveillance. >> it was the first major break in the case. >> now we've got a lead. we've got a license plate, we've got three males, and we're watching where they're going.

>> but what happened next was not written in any book. and that's where everything went wrong. >> that's where everything went wrong. ent wrong. here we go.

discover. i like your card, but i'm absolutely not paying an annual fee. discover has no annual fees. really? yeah. we just don't believe in them. oh nice. you would not believe how long i've been rehearsing that. no annual fee on any card. only from discover.

hi, richard lui with your top stories. outgoing james mattis recorded a holiday message for u.s. troops serving overseas, thanking them for keeping the faith. mattis previously said he would stay on as defense secretary until the end of february, but on sunday, president trump announced deputy defense secretary patrick shanahan would take over for mattis starting next week. that's the latest. now back to "dateline." welcome back to "dateline" extra. i'm craig melvin. investigators seemed to have caught a big break in quin gray's abduction when several

men in an suv picked up the bag of ransom money. police were tracking the car and were confident this would lead them to quin. but turns out there were more twists in the story than anyone could have imagined. here again is josh mankiewicz. >> the ransom drop had been made. sheriff's investigators and fbi agents believed they might be on the verge of break being the kidnapping case of quin gray. under cover teams and an fbi plane were following several men in an suv who had just picked up the ransom money from a restaurant parking lot. investigators were hoping the men didn't notice the tracking device in the bag, or that the bag only contained $10,000. fbi agent in charge james casey. the kidnappers asked for $50,000. >> right. >> you didn't give them $50,000, you gave them 10. >> we gave them less than

$50,000. >> and they said, don't put a gps tracking device in. >> right. >> and you did. >> right. is that standard procedure to sortd of ignore kidnappers when they say that kind of thing? >> we're in charge of how this goes, not them. the idea was to get the bag to them and find out where they are. >> but then came something no one expected. quin's mom, gayle sykes. >> quin called me and said, where's the money? they're going to kill me. where's the money? >> and you said -- >> i dropped it. absolutely. >> oh, jesus, quin. what kind of people are these? >> i told you, you go to the crab shack and there's a huge parking lot on your right. >> listen to me, hello. >> and for the first time everyone heard the voice of one of the kidnappers. >> is anybody following me? >> certainly not. >> okay. anybody follows you, you know what happens. >> what -- i'm sorry? hello?

>> when you hear that guy's voice on the phone, that changes everything. >> absolutely. she said early on it's three al bainians, it was a loan shack. >> at last, a solid lead, but everyone, including the fbi's james casey, was perplexed over why the kidnappers were still asking for the money. didn't they have it? >> they pulled into a gas station not far from joe's crab shack after they had done a little bit of driving around. so, as we're sitting there watching them, a jacksonville beach police cruiser pulls into the gas station and starts talking to these young men. >> and you're thinking what? >> we had no idea what was going on. >> trying to keep the kidnapping quiet, so as not to tip off the local media, the fbi and sheriff's department had not told the local police about the ransom drop. so a frantic call was made to the jacksonville beach police,

instructing officers to bring the suspects in. detective howard cole of the sheriff's office rushed to the scene. >> immediately everybody, rightfully so, says, these guys are involved. we need to interview these guys and we need to find out what the connection is. >> one man told the detective he was german. >> what's your address in germany? >> hamburg, germany a. he even though they were from germany, could they have some connection with the with the albanian men in the call to reid? >> we saw the blue bag. one of the guys was joking and said, yeah. be sure there's money in side. that's a lot of money, what are we going to do with it? >> but in an unbelievable stroke of bad luck, it turned out these men were not the kidnappers a. >> and it becomes pretty clear pretty quick that these guys were in the wrong place at the wrong time. >> the men were actually college exchange students. two of them played on the same

tennis team. >> they looked at a bag and said, hey, wouldn't it be cool if there was money in that bag? it was that simple, that coincidental, and couldn't make it up. >> the college students stumbled onto the bag, picked it up, and then got scared when they saw cars following them. they then called 911. >> we found a blue bag on a parking lot and there were like a lot of money in there, we want to give it to you guys. >> they came down to jacksonville beach, had some fun. >> wound up with more than they expected. >> a lot more. >> it was a chance encounter that had everyone on edge. all of the money drop attempts, butler boulevard, chick-fil-a, and now joe's crab shack, had ended in failure. three attempts at a ransom drop, the money never actually changed hands.

kidnappers never got money. >> i turned to the fbi and said, what's happening with the money? well, we don't exactly know where the money is right now. i said, great. so you've gotten my daughter killed. >> the real kidnappers were still looking for their money. and, of course, it wasn't at the drop location. >> it's tense. and mom's a wreck. mom is getting upset because mom knows she dropped off the money. >> everything went south at that ransom drop. >> and we still didn't know who we were looking for. we're back to square one. >> back to square one again. >> again. >> you were kind of at the end of your rope. >> absolutely. >> it's not like a tv show, is it? >> no. >> it had been about 43 hours since quin disappeared. as the fbi prepared yet another bag of money, the kidnapers called back. it was the same male voice from before, and he was angry about the lack of progress.

>> listen, [ bleep ], okay? i'm sick and tired of it. i've been giving me [ bleep ] left and right. the same warning, go to the bank, pickup $50,000 and he'll arrange something else for me. >> more bad news for everyone. it was sunday of that labor day weekend. monday was a holiday. the banks would be closed. guaranteeing that this drama would last for at least another day and night. >> we're all thrown for a loop when we hear this. we didn't want to string this out two more days. >> not wanting to drag this out any longer, investigators decided to try a risky new strategy. and told quin's mom to now take an aggressive approach whenever she talked with the kidnappers. >> that's a big gamble. >> we tried to take a little more control. we were still being cooperative, with you were very clear that we were willing to pay the ransom. >> i did not get the money, my partner did not get the money. nobody from us has the money.

>> i tell you seriously, i think you're lying to me. >> i'm what? >> i think you're lying to me. i think you got it. >> but then something frightening happened. that aggressive approach might have back fired. >> did you hear that? >> what? >> did you hear that? >> the what? >> did you hear the round i just fired? >> no, my god, i didn't hear the round you just fired, no. >> okay. well, listen. your daughter is fine, she just talked to you. keep it that way. >> i heard a round, you let me talk to her again. >> it was completely unexpected. i was in a situation of hopelessness. i figured i would never see her again. and that was so sad because she would never be able to be a mother again and she would never see her children again. >> was that a gunshot? investigators couldn't hear it. what did it mean? and was quin still alive?

returning to our story, there were three attempts to deliver the ransom money to quin gray's kidnapers, and all of them had failed. with no money changing hands, it seemed that the kidnappers were increasingly on edge, and the

situation was looking more and more dangerous for quin gray. here again is josh mankiewicz. >> it was sunday afternoon, almost two full days since quin was abducted. and after a terrible morning when the money drop at the crab shack restaurant turned so disastrous, a text message, apparently from quin, was sent to her mom's cell phone around 2:00 p.m. mom, please, no cops. i am so sorry about all of this, but they are pissed, and i want to see my girls. the fbi's hostage negotiator was toni kravit. do you think about the kids in a situation like this? >> absolutely. reid made arrangements for them to stay elsewhere so they would be somewhat shielded by this. we are in the business of preserving life. that's what we do. >> do you think quin, maybe she's not even alive any more? >> we don't know. we don't know for sure.

>> investigators were becoming increasingly worried because they hadn't actually heard quin's voice since the day before. then at about 5:25 that evening, another text message came in to quin's mom's phone. "i do not get access to my phone. have reid check his e-mail. pic of me taken. did he get all of the money?" and in reid's e-mail there was this photo of quin. what can you tell from that photo? >> well, it certainly looked to me as though quin was very distraught, maybe had been crying. she didn't look like quin at all, not at all. >> the photo was taken using a cell phone, and the background could be anywhere. but investigators got lucky because there's a little-known technology built into that photo, and it offered investigators a huge break. they didn't know that a photograph taken on an iphone

and e-mailed to somebody else has gps coordinates on it >> yeah. >> i didn't know that. >> we were quickly able to check the photograph and find the gps coordinates in there and we knew exactly where that photograph had been taken. >> investigators rushed to this location in jacksonville. how long after you looked at that photograph did you have agents headed to the scene? where it was taken? minutes. >> but there was no one there. later that night, the kidnappers called back and quin's mother, again, at the urging of the fbi, kept up a tough negotiating stance. >> i want quin in my car. i'm just warning you. i'm not going to give you the money until you have quin in the car. >> i'm telling you what to do. >> i'm telling you what i'm going to do. >> did that aggressive approach seem to work? >> i think so. i really think so. >> another ransom drop was planned.

>> all right. i talk to her first. i see her. and she walks across and gets in my car. >> ma'am, i'm making the decisions, not you -- >> no, no, i'm sorry, but i am going to see my daughter and i'm going to have her in my car. i've got your [ bleep ] money. let me see my daughter and i want her in my car. do you understand? >> was this at last the end of this ordeal? it was not. because the kidnappers never showed, and quin's mom returned home. that's when investigators realized they had a new problem. >> deputies in saint john's county are looking for a pontra vedra woman did not return home. >> somehow it broke on the local news. a story investigators had been trying to keep out of the press. this hits the news. you weren't expecting that? >> i wasn't. we'd been pretty fortunate to have this go a couple days without it being on the news. quite frankly, we don't want them to see it either. >> but the kidnappers did see it, and they were not happy. quin's mom received a text.

why is she on the news? >> that was one of those oh, boy, you know? oh, boy. now what are we going to do with this one? >> remember, the kidnapers had threatened quin's life if police became involved. a fact that was now hard to deny since it was on the news. so investigators came up with a cover story. the deputies found quin's abandoned mercedes suv, and came to her multi-million dollar home to make sure she was okay. they had quin's mom send a text. quin, the police have found your car. they came here and are now searching for you. call me as i am now very worried. i love you. mom. >> did the kidnappers seem to buy that in >> yes, they did. >> but that good news would be short lived as the next call from quin would send everyone into a panic. >> quin, quin, what's wrong? quin, quin!

♪ ♪ ♪ this holiday season, families near you need your help. visit redcross.org now to donate.

♪ when you have nausea, ♪ heartburn, ♪ indigestion, ♪ upset stomach, ♪ diarrhea... girl, pepto ultra coating will treat your stomach right. ♪nausea, heartburn, ♪ indigestion, upset stomach, ♪ diarrhea... try pepto with ultra coating.

yand you want to getr an excellent price you'd think with all these options it would be easy. but with terms like msrp, invoice, list price, things get confusing pretty fast. you just want to get a real price and that's where true car comes in. only with true car can you see what other people paid for the car you want and you can connect with certified dealers who offer prices based on this same information. none of those other sites do that. from end to end, true car is your only one stop solution.

♪ welcome back to "dateline" extra. here again is josh mankowicz. it was monday, three days since quinn gray's kidnapping and there had been no communication with the kidnapper since the night before. >> they were still waiting until tuesday. they wanted a way out and we wanted to give them a way out. >> what was the way out you offered them? >> knob has been hurt. if they drop you off somewhere, if they just let you go, nobody will know the difference. >> just let her go? >> just let her go. >> monday morning turned into afternoon. quinn's mom seemed to be getting

desperate. she sent a text on her own to the kidnapper, without fbi approval. i am heartbroken and the girls probably no longer have a mother. you have no heart. and i pray that what goes around comes around. >> she was angry, she was tired, she was worried. >> angry at you? >> angry at all of us i think. we weren't able to bring her daughter home. >> throughout the or deed, reed gray, who was pushed into the background after the kidnapper said they didn't want to deal with him anymore, had been alternately upset and angry as well. detective howard cole spent some time with quinn's husband. >> i think there was times when he actually wanted to go get the money out of his own bank account and make the money drop. i think there was times when he thought we didn't know what we were doing. >> what was your sense of reid himself? >> seemed like a real decent guy. >> genuinely worried about his wife? >> yes. he was helpless, he was powerless and he was depending on us to fix it. i just really was very empathetic. i put myself in his shoes and i thought that he dealt with it pretty well, considering the circumstances. >> reid waited at his home. everyone waited as minutes

became hours, hoping for some contact. but there was nothing. quinn's mom was so stressed that tony kravith suggested a change of scenery and had her brought to this back courtyard of the fbi's jacksonville headquarters. it was around 6:00 p.m. >> gail picked up the phone, her whole physical being changed. >> and it was quinn. >> quinn, quinn, what's wrong? >> and she was completely hysterical on the phone, screaming literally. she was screaming at me. >> quinn, quinn! talk to me, please! >> she was completely incoherent at that point. i couldn't even understand what she was saying. >> quinn, did they hurt you? >> tony kravith could only hear one side of the conversation. >> the blood drained from her face, her knees start to shake, her legs go weak. nobody can understand what she's saying, and then -- >> quinn, quinn. >> she hangs up.

>> you think maybe they were attacking her or killing her then? >> we don't know. but this is the first time that she sounds hysterical, so we don't know now if she's hurt. it sounds like she's very upset. >> while tony kravith tried to calm quinn's mom, somebody else had already heard from quinn. a 911 operator. >> what's your emergency? >> my name is quinn gray and i was kidnapped. and i'm not sure where i am right now. >> it was quinn. >> okay, what's happened? >> she was free. >> i need you to take a deep breath, okay? >> i was kidnapped. >> shaken and in tears, quinn said she was just dropped out of a white van and was now standing near a mall shopping center in front of a restaurant. >> somebody is on the way, okay. >> okay, thank you. >> sheriff's deputies headed to quinn's location, while she

stayed on the line with 911. >> i don't know, like a warehouse or something. he tied me to a chair with duct tape. you have no idea what i just went through. >> i cannot imagine and i'm so sorry for you. >> deputy trent was one of the first to find her. >> she was acting very erratic, was flailing around a lot and was yelling on her cell phone. >> quinn was brought to the fbi's jacksonville office, where her mom and brother-in-law met her. >> it's not quite the joyful reunion you'd expect? >> as far as being joyful, no. she was hysterical when she saw me for the first time. of course i was hysterical and we ran to each other, embraced each other and cried together. >> an audio recorder in one of the fbi's interview rooms picked up quinn's voice from the hallway. quinn was then led alone into that interview room and one of

the first things she told the agents there was that she felt her husband didn't really want to save her life. >> i feel like my husband wanted me dead. 100%. >> why is that? >> the man makes a lot of money. let's just say that maybe my life isn't worth him paying it back. i feel that there is a very dark and sinister side to my husband that i've always sensed in a way. >> was there another side to reid gray that investigators didn't know and could he have had anything to do with his own wife's kidnapping? ♪

do i use a toothpaste that whitens my teeth or one that's good for my teeth? now i don't have to choose! from crest 3d white the whitening therapy collection with new spearmint and peppermint oil. it gently whitens, plus it has a fortifying formula to protect your enamel. look for a $1 coupon in this sunday's paper. if your moderate to severeor crohn's symptoms are holding you back, and your current treatment hasn't worked well enough it may be time for a change. ask your doctor about entyvio®, the only biologic developed and approved just for uc and crohn's.

entyvio® works at the site of inflammation in the gi tract, and is clinically proven to help many patients achieve both symptom relief and remission. infusion and serious allergic reactions can happen during or after treatment. entyvio® may increase risk of infection, which can be serious. pml, a rare, serious, potentially fatal brain infection caused by a virus may be possible. tell your doctor if you have an infection experience frequent infections or have flu-like symptoms, or sores. liver problems can occur with entyvio®. if your uc or crohn's treatment isn't working for you, ask your gastroenterologist about entyvio®. entyvio®. relief and remission within reach. and then, more jobs robegan to appear.. what started with one job spread all around. because each job in energy creates many more in this town.

♪ welcome back to "dateline extra." i'll craig melvin. after telling her family she was abducted from her home by armed kidnapper, days later a florida mom has very suddenly been

freed. it is a stunning turn of events, but for everyone who loves her and the investigators who have been trying to find her, it isn't over. there's another shock in store. here again, josh mankiewicz. quinn gray had finally been released after three days of cap at this point, but when she was brought to the fbi's jacksonville headquarters quinn started blaming her husband, reed, for putting her through the whole ordeal. >> right now i feel like my husband wanted me dead. >> she said that if reid had only given the money to the kidnapper on that first night she was abducted, she might have been set free of earlier. >> but if my husband had just done what he was supposed to do, i would be fine. >> as it turned out, investigators had been suspicious of quinn's husband from the very beginning. sheriff david shoar first spoke with reid right after quinn was kidnapped.

>> when you talked to the victim's husband, reid gray, what's the first thing you said to him? >> well, you know, his first comment to me, is the media involved. >> that's the first thing he said to you? >> yes. i didn't feel comfortable with that answer. gosh, your wife is kidnapped and that's your answer. >> and someone else was suspicious of reid, quinn's mom. >> i thought possibly reid might have had something to do with it. >> because? >> it just seemed like a real convenient way for him not to have to deal with his wife anymore. >> detective howard cole said investigators had to take a close look at reid. >> any time you have a situation of this nature, nine times out of of ten it's inner circle, it's spouse, it's a business associate, a friend. >> remember when reid first went to the sheriff's office on the day quinn was kidnapped? >> did you go anywhere today where you would have to go outside in any fashion? >> detectives immediately thought something was suspicious. >> do you know how you got blood or mud on your shoes there? >> there's nothing on my shoes.

it tells me you don't have any leads. >> it tells us we don't rule anything out. >> and during that interview, investigators learn that quinn and reid had endured some major problems in their relationship. >> what did reid gray tell you about his marriage? >> their marriage, for lack of a better way of putting it, was rocky. >> there's an ugly side of our marriage. she went out and didn't come home until like 3:00 in the morning she was pretty intoxicated, i looked in her purse and saw underwear in her purse. i'm like, quinn, it's time to be honest. honest about everything because i'm going to divorce you. >> he did explain a lot of circumstances surrounding past infidelities both on his part and her part. >> our relationship started to deteriorate and i dated a few people. she dated a few people as well. >> reid admitted he had an affair and said quinn had multiple affairs. that kind of admission all but guaranteed more questions. >> we'd interview him on everything from personal finances to kids or associates, business, everything. and we threw a lot of really hard questions at him. >> do you know where she's at

right now? >> no. >> do you have anything to do with her disappearance? >> no. 100% no. >> and even though reid seemed to be upset while his wife was missing, investigators were keeping an eye on him. >> was there a time when you were sort of distrustful of him or wondered what was going on? >> i was questioning his motives and how he was. even though he was acting appropriately, that in and of itself is not enough to eliminate somebody. >> did you specifically ask reid about the money he had supposedly borrowed from a loan shark? >> yes. >> and he said? >> he never borrowed any money from a loan shark. i didn't believe him. >> on that first night of the kidnapping, when quinn's mom went to her daughter's ocean front home, investigators sat her down with reid. >> some of these truths probably will hurt me. >> and recorded the conversation. >> she was concerned, and i heard this many times from her, that reid threatened her with divorce and she didn't like that idea, of course. >> quinn's mother openly speculated about whether reid

knew more than he was saying. >> i also have thought that possibly you could be behind it. kill quinn and you got rid of all kinds of things. you got rid of a wife, you don't have to have an argument about custody, you don't have to give her any money. >> i don't know that, reid. i don't know that. >> you thought he was lying? >> yes, i think he was evasive with me to begin with. >> suspicions about reid lasted throughout the time investigators searched for quinn. on the same day she was released, they asked reid to take a lie detector test. and he agreed. >> he was being candid. he took a polygraph with a very experienced polygrapher who cleared him. from being a suspect. officials at the sheriff's office and the fbi came to the same conclusion, reid gray had absolutely nothing to do with quinn's kidnapping. >> i apologized to him in the

fbi building and we hugged, and i said, "i'm so sorry that i thought that." >> but that still left the question, who had kidnapped quinn. >> i didn't know what was going on. i was crying and i was like, please, just tell me that you're not going to kill me. >> back at the fbi office, quinn was less than completely cooperative with agents after her release. >> did they say anything when they dropped you off, did they do any threats. >> yeah. >> what did they say to you? >> that's the part i'm not getting into. >> she eventually became angry. >> i'm sorry, but i'm going over the big stuff. >> i'm not being confrontation with you. >> but i think you are. >> no, ma'am, i am trying to get the details. >> watching from another room was fbi agent in charge, james casey. >> how did she seem in that interview? >> she was very disheveled. her story did not make sense. >> and immediately investigators were confused. why was quinn so annoyed and why wasn't she cooperating in the search for her kidnapper?

they got few answers that night and quinn returned home. but two days later -- >> hey, quinn? >> yeah. >> hey, i'm george. >> nice to meet you. >> quinn gray was a different person when she met with detective george harrigan of the st. johns county sheriff's department. >> from the beginning our goal was let's just let her tell her story. >> it's just been the most incredible ordeal to go through something like this and then within a 24-hour period to be so brain washed so significantly that you actually believe that your husband is trying to kill you. >> quinn said the kidnapper had in essence brainwashed her into believing her husband wanted her dead and that she wasn't cooperative with investigators earlier because the kidnapper told her if she gave away any information about them, they would find her and kill her. but after some restful sleep, quinn said she now believes her husband was trying to save her life. >> just all of a sudden coming back into reality, what was really going on.

>> quinn was finally ready to tell her story of what had really happened during her 72-hour nightmare. coming up -- just how much of a nightmare was it? quinn's bizarre description of a sexual encounter with her abductor. >> and i acted like i enjoyed, and i'm not going to lie, i sometimes almost did when "ransom" continues. when "ransom" continues.

so, i have this recurring dream. i'm 85 years old in a job where i have to wear a giant hot dog suit. what? where's that coming from? i don't know. i started my 401k early, i diversified... i'm not a big spender. sounds like you're doing a lot. but i still feel like i'm not gonna have enough for retirement. like there's something else i should be doing. with the right conversation, you might find you're doing okay. so, no hot dog suit? not unless you want to. no. schedule a complimentary goal planning session today with td ameritrade®.

discover card. i justis this for real?match, yep. we match all the cash back new cardmembers earn at the end of their first year, automatically. whoo! i got my money! hard to contain yourself, isn't it? uh huh! let it go! whoo! get a dollar-for-dollar match at the end of your first year.

. ♪ returning to "ransom," investigators wondered why quinn gray wasn't cooperating in the search to find her kidnapper. it took a couple of days, but soon quinn gray was ready to tell her story. here again is josh mankiwiecz. >> all of a sudden coming back into reality, what was really going on, that i knew. >> quinn gray was finally prepared to tell all of the details of her kidnapping. >> do you feel okay? do you feel like you're able to talk and get this out.

>> well, i have to because -- >> detective george harrigan of the st. johns county sheriff's department was chosen to interview her. >> i asked her to start from the very beginning and act as if she had not told anyone this story before. >> so go back to you wake up friday. >> okay. >> tell me your day friday. >> it was just a normal, absolutely normal day. >> quinn said she had a facial at a local spa, went to yoga class and ran errands in her mercedes suv. when she returned home, she went up to her bedroom. >> so i went up to my closet to change my clothes. he came in this way and said, "don't do anything stupid. i'm not here for you." >> and he's got a gun? >> he's got a gun and he's got yellow rubber gloves on. >> startled by the gunman, quinn screamed, but she was the only one home. her husband was at work, her kids in school. >> so he has a gun to my head, and i mean i'm screaming bloody murder. >> how did she describe this guy? >> he was a sharpshooter or a

sniper in the albanian military, that he goes around doing these kind of jobs. she said that he had some type of foreign accent. >> the look on his face and the evil in his eyes, i was like, i'm dead. >> the gunman said he was not there for quinn, but for the $50,000 that reid gray owed to a loan shark. >> i thought maybe my husband was in some trouble and i didn't know about it, was hiding something from me. >> right. >> he said, how much is this house worth? i'm like, it is a $4.5 million house, we have a $25,000 mortgage payment a month, that's why it didn't make sense that my husband would boro $50,000. it didn't add up. >> then the kidnaper started to restrain quinn. >> he sat me down on my bed and he came over and tied my hands, just my hands with zip ties. >> then she said the gunman took her out of the house and eventually threw her into the back of a van. frightened and crying, she was driven around for what seemed like hours. she had no idea where she was

being taken, and she feared she would never see her husband or two daughters again. the van eventually stopped and quinn was brought into some sort of warehouse, possibly a mechanic's garage. she was strapped into a chair with more zip ties, and that's when she became very frightened. >> he tied my mouth. he put duct tape on my face. at this point i was like no, no, no, no. >> deputies later took photos of the marks quinn said were made by the zip ties being pulled too tight. quinn was then left alone in the dingy dirty warehouse. she heard what sounded like a tv on in another room, a foreign voice and screaming. >> i started looking around the room praying for my kids and praying, god, get me out of this. and there was another chair so i was thinking maybe this is a torture room. maybe this is where they hold women to torture them before they kill them.

>> quinn gray says she believed this could be the last day of her life. >> i was praying that whatever this crazy [ bleep ] was going on that i would live and survive. >> after being left in the chair for hours, the kidnapper returned and eventually cut her free. >> she said at some point he realized he was going to have to let her sleep or lay down to try to sleep, so he let her lay down. and then a few minutes later, he laid down next to her. he begins to kiss on her neck and i said what's going through your mind? and she said, i'm thinking we're going to have section. we're going to have section. >> and i knew i wasn't going to resist him, so i tried to make it the best possible. the more he loves it, maybe i have a chance, you know what i mean? >> it makes sense. take a couple of deep breaths for a minute and hear me out so that you can get yourself together, take your time.

>> so then sex happens. i asked her to as best she could describe that for me, because it was important if she remembered anything identifiable about this guy. she described explicit sex. >> i mean we just -- every position all night long. >> quinn said she didn't try to fight off her kidnapper because she thought it might save her life. >> it's really embarrassing. >> i know. >> and i acted like i enjoyed it. i'm not going to lie, i almost did. >> listen, it's not unusual to have weird feelings and weird thoughts going through your head when you're exposed to a massive amount of trauma. >> sheriff david shoar late watched that interview. >> the bottom line is people react differently under stress. >> it must have been stunning to

hear somebody describe a sexual assault as something that they enjoyed. >> yes, it was stunning. >> when she was held at that warehouse, quinn said she spent the first hellish night sleeping on a concrete floor. the next day the kidnapper moved her to a motel, the emerson inn. >> at that point, he makes the decision that we're going to go to a hotel for the night. we're going to rethink this whole thing and that's when we ended up at the emerson inn. >> quinn said the kidnapper also brought his gun to the emerson inn and threatened to kill her husband and children if she didn't cooperate. at one point she thought about using it on herself. >> i was crying and screaming and he kept begging me to calm down, i couldn't. i just grabbed his gun and said, i'm going to shoot myself in the head. he grabbed it out of my head and said, what, are you [ bleep ] crazy. >> mentally broken, quinn obeyed the kidnaper's demands. the detective asked her to share as many details as possible

hoping to glean some clues. she remembered something that seemed incidental but later turned out to be incidental. >> he got chicken for us, and i think a paper and drinks for us. so we're eating spicy chicken. >> quinn also told police unlike what was written in the original ransom note, she no longer believed three men were involved in her kidnapping. >> my very gut instinct now that i'm clearly thinking and getting it all out is that there's no anyone else involved but him. >> the interview lasted almost six hours. >> hi. >> but it wasn't the end of quinn and reid's anguish. they were frightened to return home. >> what would be the difference if that guy was in the house right now? >> i'm not going to get my stuff. i'm not going back there. >> reid later said he was extremely worried for his family's safety. >> a >> no, sir, we don't have anybody in custody. i won't lie to you. >> i need to know that guy is caught, too. >> and investigators also

desperately wanted to catch that guy. >> take a good look at the surveillance video taken from a -- >> and they were about to get some unexpected help. >> this is communications, how can i help you? >> i need to talk to somebody about my picture appearing for some kind of woman's kidnapping or something like that. >> is that you? coming up, the man in the video, the man quinn says abducted her at gun point comes forward, but he's not exactly what investigators expect. >> he comes from a very good family, has a college education. >> this guy was no gangster? >> absolutely not. >> when "ransom" continues. whes

♪ whes ♪ ♪ this holiday season, families near you need your help. visit redcross.org now to donate. omar, check this out. uh, yeah, i was calling to see if you do laser hair removal. for men. notice that my hips are off the ground. [ engine revving ] and then, i'm gonna pike my hips back into downward dog. [ rhythmic tapping ] hey, the rain stopped.

-a bad day on the road still beats a good one off it. -tell me about that dental procedure again! -i can still taste it in my mouth! -progressive helps keep you out there. -i can still taste it in my mouth! at booking.com, we can't guarantee you'll good at that water jet thingy... but we can guarantee the best price on this hotel. or any accommodation, from homes to yurts. booking.com booking.yeah

♪ during a police interview, quinn gray talked about her kidnapping ordeal in graphic detail. armed with new information, police were able to identify a suspect in a grocery score security camera video. the next step, tracking him down. here again, josh mankiewicz . >> a manhunt was underway for

quinn gray's kidnaper. two days after her release, quinn remembered something important. it was a new lead for investigators. >> the big thing that she says during the conversation is on sunday morning we were at publix right there in mickler's landing in before. >> quinn remembered the kidnaper bought food from a publix supermarket while she was in captivity and she remembered specifically what he purchased. >> that's where he bought the chicken, he bought a thing of paper. he bought chicken drumettes, you know. >> detectives went to the publix where a manager checked the store's computers and found a match for those items. armed with the exact time the food purchase was made, investigators scanned the supermarket surveillance footage from that moment and they found this man. quinn confirmed it, he was the kidnaper. >> she gave us enough information to go find his picture in publix and post it on

the internet and on the news. >> witnesses describe the man to be in his mid-20s or early 30s and about 5'8" to six feet tall and now they need help in hopes of solving this case. >> two days later, a 911 operator received a call. >> this is communications. how can i help you? >> i need to talk to somebody about -- i was buying something at publix and my picture appeared for some kind of woman's kidnapping or something like that. >> is that you in. >> i'm actually on my way over to you guys. >> what's your name, sir? >> jasmine osmanovic. >> and within an hour he ended up here at the sheriff's office. he didn't seem to have a care in the world that he was considered a prime suspect in a kidnapping. sheriffs's detective howard cole conducted the investigation. >> let's just get this over with. >> what did you learn about jasmin osmanovic. >> he is a bosnian immigrant,

comes from a very good family. was involved in the auto trade. has a college education. >> this guy was no gangster. >> absolutely not. >> but he did match quinn's description of her abductor. while he was not albanian, he did have an accent. >> i just want this nightmare to be over. >> but osmanovic said he had no idea why anyone would be looking for him. >> you had this on -- >> he freely signed a document waiving his right to remain silent. he also said he had an alibi for the night quinn gray was kidnapped. he was at a bar and met a girl named stacey. >> okay. tell me about stacey. >> well, me and stacey met up. we just kind of had a two-night stand basically. >> but his story had more than a few holes. osmanovic wasn't sure of stacey's last name. he didn't have her phone number or her address. >> he's a character, what can i tell you. he's like, i did none of that and by the end of the day you'll see, i'm walking out of here. >> in addition, osmanovic said

he saw quinn's picture in the media and he didn't know her. >> did you recognize her? >> sir, i mean she looks like a blonde chick. >> you didn't look at that picture and say, i don't know this woman? >> sir, she doesn't look like anybody that i know. >> okay. >> but the atmosphere quickly changed when cole brought in a photo of quinn gray. >> we've already been to the publix. you know why? because this woman brought us there. >> okay. so what did i do? >> she is saying that you abducted her. >> i abducted her? >> yes, sir. >> i have more than enough evidence to charge you based on her word. >> and then the detective started to apply pressure to osmanovic. >> and for you to say that you don't even know her concerns me greatly, jasmin, concerns me greatly. because this woman, i can assure you, bud, knows you. >> okay. she says she knows me? >> absolutely and i know she knows you and i know you know her. >> sir, i told you everything that i have to tell you. >> you were at the hotel with her saturday and sunday night.

>> with her? >> yes. and i'm not going on her word, i'm going on the clerk's word. >> detective cole told osmanovic he had been identified not only by quinn but also by an employee of the emerson inn who said on the same weekend quinn went missing he saw osmanovic with quinn in room 207. >> it's her word saying that i -- that i took her. >> what's the chances of you and her staying in the same hotel in the same room at the same time and not knowing each other? what's the chances of that, jasmin? >> listen, listen, listen. >> cole referred back to quinn's photo and tauntingly asked if this was the woman stacey that osmanovic claimed he was with the night quinn was abducted. >> are you sure that's not stacey, bud? >> it is her word against mine. >> no, it is more than that now. >> how is that? >> because i have independent people that id'd you together.

if this woman is not telling the truth, you need to be telling it, buddy. and if she is telling the truth, holy [ bleep ], you're in a whole lot of trouble. >> but osmanovic maintained he did nothing wrong. not only that, he said he could prove it. he had a secret recording that was going to clear his name. coming up -- the battle to get a hold of that recording and then what it revealed. >> when you heard that tape, what did you think? >> i'm a cop, 11 years. i've been on this planet 40. i blushed when i listened to the tape. >> when "ransom" continues. well, how are the massage chairs working out for everyone? i dunno. i'm still a little stressed about buying our new house. well, it's a good thing we don't have to worry about homeowners insurance. geico can help with that. we can get homeowners insurance help from geico? well, sure. and they could save us a bunch too. mmhmm? i'm starting to feel better already. get to know geico and see how much you could save on homeowners and condo insurance.

i'm dara brown. here is what is happening. an eight-year-old guatemalan boy is dead in immigration custody. it is the second death of a child in detention this month. cpd says the cause of death is unknown. president trump is digging in his heels, saying today the government shutdown will continue until lawmakers agree to fund his border wall. that's the latest from msnbc.

now back to "dateline". ♪ despite denying any involvement in quinn gray's kidnapping, jasmin osmanovic found himself in the hot seat as police started to poke holes in his story. with investigators closing in, jasmin decided to tell police about a secret audio tape that he claimed would prove his innocence. here again, josh mankiewicz. >> jasmin osmanovic was suspect number one in the abduction of quinn gray. >> you know what? i just have a feeling i'm in a bad movie right now. >> that's funny you should say that. because that's the way i've been feeling for the past eight days. >> he was denying any involvement whatsoever and said he didn't know her. he even said he didn't fit quinn's description of the culprit. >> did she was i was from

bosnia? >> no, albania. >> what? >> albania. >> do you know what an albanian looks like? a middle eastern. i mean come on. i mean that, that -- middle eastern, come on, give me a break. >> not only that, but osmanovic, a mechanic, said he thought he was being set up to be the fall guy in this highly public case. >> he was concerned that because she has money and he doesn't that he's going to get the short end of the stick? >> yeah, he did say that. she's this rich woman from ponte vedra, i know how this goes. he expressed a great deal of concern about that. >> it seems like since obviously she's rich, it's gonna be my ass. >> she's what? >> since she's rich, it's gonna be my ass. >> i could careless what she is. >> in an interrogation that lasted eight hours, he tried to keep him talking. even when the suspect tested cole's patience. >> he thought he was smarter than us, he wanted to control the interview. truthfully he drove me crazy. >> you can search everything that i own. you're not going to find anything.

because just like you said, you've got an iq and i've got one, too. >> absolutely. >> he's walking around the interrogation room talking about his iq. do you hear that a lot from suspects? >> not that overtly. it is kind of for most of them to think it, it is very rare for them to actually say it. >> i'm smarter than her and her [ bleep ] husband or whatever. >> no doubt about it. but all's i'm telling you is -- >> and you know what? this is bs. this right here is bull [ bleep ]. and it's bull [ bleep ] because the storm is headed my way. >> oh, it is. >> eventually, osmanovic relented. he admitted he may have known quinn gray. >> do you or do you not know -- >> i might have seen her. >> but osmanovic said that even if he did know quinn, he could still prove his innocence. >> he kept talking in like code. you know, at one point i was like, you know, i don't understand what you're trying to tell me. just explain to me what you're trying to tell me. and then he's like, you know how

you cops do videos and this and that? well, i got my own audio. >> however, for some reason he wasn't willing to share that secret audio tape with investigators. >> he has this tape that's exculpatory, that gets him off the hook. >> yes, sir. >> but he won't give it to you? >> no, and it kind of blew my mind because i'm here telling him he's faced -- you know, if i don't get this tape and if i don't get it now, you know, he's facing kidnapping, sexual battery, extortion. >> osmanovic insisted that secret recording he made would be his get-out-jail-free card. >> >> and i put a tape recorder with her voice and my voice in front of you, which i can go get. >> tell me about these tapes. what's on the tape? >> sir, the tape -- the tape is not going nowhere out of my possession. which i hid way off the location. >> okay. why would you do that? >> why would what? >> you tape that? >> you remember the iq part? >> yeah. >> i might have been played for a fool, but i'm not an idiot. >> even under the threat of

arrest, osmanovic refused to hand over the recording or give its location. >> it was just a war of attrition. and he knew that he was in it up to his eyeballs. >> the next day after osmanovic's interrogation was completed, detective cole received some crucial information about that recording. >> we learned of the existence of the tape from jasmin. the next morning we learned of its possible location. >> the location was osmanovic's home. his ex-girlfriend had gotten ahold of it and turned the recording over to osmanovic's sister. the sister then gave the tape to an attorney. >> we got a call from a defense attorney in jacksonville and he said, detective cole, i think we have something you might be interested in. >> finally, investigators had the tape. and when they pressed play -- >> this is room 207. >> they couldn't believe what they heard. that recording led sheriff david shoar to call a press conference. he had a major announcement.

>> as our investigation has developed, we arrested quinn gray. coming up -- just what was on that tape? >> i'm starting to feel like i'm the suspect. >> had quinn been the victim everyone thought? when "ransom" continues. thought when "ransom" continues. . but we can guarantee the best price on that thar rental cabin or any hotel, home, boat, yurt, whatever. ♪ just don't get carried away with the wild west thing. hey guys. get the best price on homes, hotels and so much more. booking.com, booking.yeah ♪ ♪ this holiday season, families near you need your help. visit redcross.org now to donate.

if your moderate to severeor crohn's symptoms are holding you back, and your current treatment hasn't worked well enough it may be time for a change. ask your doctor about entyvio®, the only biologic developed and approved just for uc and crohn's. entyvio® works at the site of inflammation in the gi tract, and is clinically proven to help many patients achieve both symptom relief and remission. infusion and serious allergic reactions can happen during or after treatment. entyvio® may increase risk of infection, which can be serious. pml, a rare, serious, potentially fatal brain infection caused by a virus may be possible. tell your doctor if you have an infection experience frequent infections or have flu-like symptoms, or sores. liver problems can occur with entyvio®. if your uc or crohn's treatment isn't working for you, ask your gastroenterologist about entyvio®. entyvio®. relief and remission

within reach. ♪

welcome back to "dateline extra". after getting access to the secret audio tape, police were blown away by what they heard. exactly what explosive secrets did the tape hold and why were authorities now headed in a whole new direction? here again, josh mankiewicz. >> let's see what happens at the hotel. she's been staying at the hotel all night long. >> at least, investigators had the secret recording that jasmin osmanovic had tantalizingly refused to turn over. but far from exonerating him, it offered plenty of evidence against him. >> it's compelling. it was the icing on the cake. it was the point of no return for quinn. it was the point of no rern for osmanovic. >> wants you to go back, you understand? >> on that recording, investigators heard a completely different story from what quinn gray had said happened during

her ordeal >> we're staying at the emerson inn in room 207. >> the recording started on that monday when quinn was missing. jasmin narrated. as he drove alone to the emerson inn. >> she stayed the whole night by herself, she didn't want me to stay with her, so i'm going right now back to there. >> the recording continued with jasmin entering room 207. investigators were shocked as they listened. because quinn gray didn't sound like a captive at all. in fact, she seemed to be in on the whole thing. >> i don't know what the new plan is. >> well, we'll see. >> just tell me you have one. >> yeah. they called the cops and everything, i mean -- but i've got a different plan. >> osmanovic next appeared to mock the massive law enforcement manhunt that was underway to find quinn. >> if they just knew that you were here by yourself all night long, they would have a fit.

[ laughing ] >> that's why i'm starting to feel like i'm the sinister one, doing this to my family. i wonder what my girls think right now. i wonder if they have any idea what's going on. >> we went to the hotel and talked to the people that worked at the hotel. they said she sat in the car while he was checking in. they were hand in hand. they said, in fact, he left the room many, many times during the weekend. >> and remember those bruises and marks quinn said she got from being zip tied to a chair? the recording suggested quinn made them herself. >> i have to have a few more marks if i'm telling these stories, don't you think? >> are those from last night? >> yeah. that was from the rope. i was doing the rope. >> oh, you were doing that? >> yeah. >> you're a smart girl. >> i have to have a couple. they think that they don't have [ bleep ] -- >> and then there were parts of that recording that made even veteran investigators blush.

on the tape, the two had what sounds like intimate consensual sex. nothing like the rape quinn described. >> does reid get this much action? >> you know he doesn't. >> the sheriff said that from the get-go, he and fbi officials were suspicious about this case, questioning if this was a legitimate abduction. but they had no option, they say, but to proceed as if quinn really had been taken hostage. in the end, the recording osmanovic made gave them all the proof they needed that this was not a kidnapping, but rather an elaborate hoax. the apparent real goal, the sheriff said, was to extort $50,000 from quinn's husband, reid. >> we all smelled a rat. i mean it just wasn't right. >> there were many things that just didn't add up. it started with the ransom note. it was in quinn's handwriting and unusually long.

secondly, investigators never needed to ask for proof of life during the abduction. because the kidnappers regularly allowed quinn to talk on the phone. and finally, there was quinn's shocking debriefing, where she said she enjoyed having sex with the man she had described as her captor. >> and i acted like i enjoyed it and i'm not going to lie, sometimes i almost did. >> osmanovic would later say that he and quinn met by chance at a gas station just weeks earlier. a conversation started and an affair soon blossomed. something that was strongly suggested by the recording. >> all right, you know i'm crazy about you. >> what? >> i'm crazy about you. >> quinn and osmanovic told different stories of how the whole kidnapping plot evolved, but authorities suggest that

quinn's motive was to get the money, leave her husband and start a new life. >> do i have your word? >> what? >> whatever story we come up with, you stick to it. >> we both have to stick to the same story. because we're both [ bleep ] >> but clearly osmanovic wasn't convinced quinn would stick to their story. >> do you think he made the tape because he thought that at some point he was going to get accused of kidnapping her and he needed to prove that it wasn't his idea? >> or it was her idea and i just went along for the ride. it was probably a smart thing to do because it revealed to us in no uncertain terms that quinn gray was not a victim. >> put your hands in front of you. >> jasmin osmanovic was arrested for extortion. and before the sheriff publicly announced quinn's arrest, he had a heart-to-heart talk with her husband. >> tough conversation for you to have. >> yeah. you know, your spouse made this thing up and she had relations

with a guy that we know were consensual because we've got a tape recording and it is crystal clear. i mean, you know, how do you process that information? >> one day after osmanovic's arrest, quinn gray was placed in custody. >> we arrested quinn gray and charged her with extortion. this was an extortion attempt from the beginning. it was not a kidnapping. >> quinn pleaded not guilty. after her arrest, she was defiant. >> if i wanted $50,000, all i would do is take it out of the bank account. >> did you have a sexual relationship with osmanovic? >> no, i did not. i did not know him. >> why would someone make it up? >> you wouldn't make it up because it's the truth. >> i'm talking about him. why would he make this up? >> because he's a criminal and came in and tried to extort $50,000 from me. >> and in another shocking twist, reid gray decided to stand by his wife. >> i want my wife to come out of this feeling wonderful. i want her to feel great about

everything after this is all over, and i think that's going to be the outcome. coming up -- husband hess seemed to be standing by quinn, but what did her mother think? >> do you believe she's telling the truth? >> and then, what kind of legal price would quinn pay for her escapade? when "ransom" continues. ntinues. (sighs) i hate missing out missing out after hours. not anymore, td ameritrade lets you trade select securities 24 hours a day, five days a week. that's amazing. it's a pretty big deal. so i can trade all night long? ♪ ♪ all night long... is that lionel richie? let's reopen the market. mr. richie, would you ring the 24/5 bell? sure can, jim. ♪ trade 24/5, with td ameritrade. ♪

♪ ♪ this holiday season, families near you need your help. visit redcross.org now to donate.

and now with the conclusion of ransom. gray has pleaded not guilty, everyo even though investigators consider gray as the victim to the surprise of many, he decided to standby his wife. two months after her arrest,

reid appeared on the "today" show. >> it has been a roller coaster. she was the master mind of this and you have no choice but to believe that entirely at that point. i believe in my heart she was kidnapped. >> her mom also stood behind her saying jasmine was the one to blame and not quinn. >> she was just manipulated and her mind snapped. >> you believe she's telling the truth? >> absolutely. >> the fbi and the sheriff did not. >> well, they don't understand what can happen to a person who has a mental illness. >> gayle sykes says her daughter suffers from deep depressions and manic disorder. >> she was having manic episode and she thought she's going to

die. she was in a fragile situation. >> quinn had only recently released from the clinic where he under gone treatments for alcohol abuse. her mom thinks that once quinn stops self-medicating with alcohol, her bipolar disorder suddenly emerged. >> reid says quinn's family had a history of bipolar disorder. >> i know something is not right. >> quinn's mom felt her daughter had a strong defense. he'll release quinn. it is one of the few places on the tape he sound like her captor and not her lover. >> and quinn's mom who never heard -- because of quinn's mental condition that her

daughter had sex with her. >> i think he wanted to feel the comfort and feeling secure and love, maybe? >> with the guy who just brutally abducted her? >> in her mental state, yes. i believe that was what happened to her. >> it does not make her sound like a victim. >> you have to think through it carefully. she thought this man is going to save my life and restore me and my family. >> quinn's mom also points out investigators were never able to document the affair. investigators could not find a shred of evidence the two had a relationship before the labor day weekend. >> does it give you any pause at all that there is no proof those two knew each other before the labor day weekend? >> it does and it does not.

>> we knew their encounter is consensual. >> you can tell from the tapes. >> yes. >> regardless of a relationship started, they knew each other and involved with each other. >> the prosecutors in this case, jennifer duncan says her office never shows any proofs that quinn suffers from a mental illness. >> her doctor made the assertion that he believed she was bipolar and although backed off that a little bit and although she did not meet all the criteria. >> in court appearances, the no appeared looking like a man who has been had. >> because he's a criminal. >> quinn gray decided to continue her fight at the state of florida, preparing his case

against the wealthy mom. >> the strengths of our case that quinn gray was left alone several times. over night she was left in cars and trips into various businesses. >> all proven that she could have walked away if she wanted to. therefore, it was not a real kidnapping. >> what was the truth? >> at one point, gray arranged a private detector test for his wife. the results were not what he expected. >> she did not pass the polygraph. i believe at some point he indicated that he eventually listened to that tape which he had not listen to it previously. >> he's not a dumb man.

he's a smart man. he was connecting the dots, too. >> reid gray changed his mind and with it, support for his wife. he was granted a divorce and now shares custody with the couple's daughter. reid did not want to be interviewed for "dateline" but told us i want to thank law enforcement and the state for all their hard work to ensure the safety of my family. quinn was ready to move on with her life as well. in february 2011, she pleaded no contest to extortion. something that her mom had encouraged. >> i did not want a jury to find her guilty and send her to prison. >> even though no contest plea is basically -- >> i understand that. at least she did not have to go to prison. >> quinn sent us a statement saying she was abducted at gunpoint and never knew

osmanovic. because of her mental state at the time and her past experiences and recovery of alcoholism as osmanovic were able to manipulate my every thought and alter my decisions about my life. i made a decision to accept a no contest plea to avoid a lengthy trial that could further emotionally harm my family, my mental health and my road to recovery. >> they were both sentenced to time serve in jail, given probation and order to pay a total of $86,000 in overtime cost that'll run up by all the law enforcement personnel who would work that weekend trying to find quinn. >> both declined to be

interviewed. both are now free and apparently they're no longer co-conspira r co-conspirators orlovers. >> what's in this for quinn gray? >> i don't know. >> i don't know the answer to that. >> was it a desperate act? she sure picked up a colorful way to do it. it is hard to pull off a fake kidnap, it justice. ♪ >> that's all for this edition

of "dateline extra," i am craig melvin, thank you for watching. ♪ this is a tragedy on top of a tragedy now. >> it happened so quickly. their parents spot their mom, in trouble. >> a sudden slip? a fatal fall? >> you watch her go right in front of you. >> someone else was watching her, too. >> a curious neighbor moments before witnessed something astonishing. >> the look on his face was almost undescribable. >> what had she seen, was this drowning really