a survivor. i would call myself lucky. thanks for watching. abducted from her beachfront a beautiful young mom abducted from her beachfront home. her husband, horrified. >> my wife made a phone call to me to say that she was held by gunpoint. >> her mother, terrified. >> it's your worst nightmare imagining what's happening to your child. >> a note with big demands left by mysterious kidnappers who seem to know all, see all. >> they are watching the house? >> they are watching the house. >> and then the victim herself calling. her mom jumping in to work with police would hand over the ransom herself. >> if i didn't drop the money properly, that would be the end for quinn. >> she dropped the cash all

right, but who picked it up? >> and that's where everything went wrong? >> it's where everything went wrong. >> a kidnapping case about to go way off script. >> her story did not make sense. >> what was really going on? >> i'm a cop for 11 years. i blushed it when i listened to the tape. >> a story with more twists and turns that the florida roads they raced along, trying to find this missing mom. >> this case was not going to turn out like a lot of people assumed. >> thanks for watching. i'm lester holt. whenever someone is kidnapped, it triggers a race against time as police, often joined by the victim's family, begin a frantic search. that's what happened in this story which begins with a young mom abducted at gunpoint. but as you're about to see, though her family and veteran investigators spent desperate days trying to find out where

she was, they never could have guessed who had her and why. here's josh mankiewicz. ♪ >> this is the sheriff's office. >> my wife made a phone call to me a minute ago, said she was held by gunpoint. >> businessman reed gray was on the line with the sheriff's office in a panic. he told the 911 operator his wife had just phoned him minutes earlier she had been kidnapped. the call would turn out to be just the beginning of an unbelievable saga that would baffle investigators and turn this husband's life upside down. the next few days would bring one setback after another. and no one could have predicted

how it all would come to an end. it was around 5:00 p.m. september 4th, 2009. reid's wife, quinn, had called him at work and told him she had just been kidnapped right out of their $4 million home. reid couldn't believe what he'd heard. he went to his office parking lot to try and think straight. >> did he tell you where she was at? >> no. there is a note at the house. with the gunman's demands. >> the news was as shocking as it was terrifying. quinn, a mom of two young daughters, was a trained nurse who was now raising her children full time. her husband was a self-made man who finally hit it big in the health care business. this frightened husband told the 911 operator he didn't know what to do next. >> he said if i call the police, they will shoot me dead. >> a gun's a gun, man. >> reid gray took a gamble and did just the opposite of what his wife had told him.

soon, multiple law enforcement agencies would be on the case. >> check and make sure that fire rescue is going to be coordinating with us. >> st. john's county sheriff, david shore. >> all bets are off, there's nothing more important than a victim who's being held against their will and who has been threatened with homicide, so you roll out what you have. >> while reid went to the sheriff's office, a s.w.a.t. team was deployed to his home. they cautiously entered the multimillion dollar residence. the house sat eerily empty. a photo album opened on a couch, a happy quinn on her wedding day. crime scene techs swept inside and out, looking for fingerprints, tire tracks. any clues to the kidnapper's identities. on the dining room table, they found a sheet of yellow paper, the ransom note. it looked to be in quinn gray's handwriting. dear reid, i need you to read this and be calm.

reid, do not be a hero, this is professional and there are three men holding me right now and they want $50,000 cash. i will be okay if you get them the money. >> what do you know about the victim? >> we knew she was a housewife raising children, in one of the prettier parts of our county. >> reid and quinn gray were new to st. john's county, having just moved into their beach front home in ponte vedra. it's an area known for its world famous golf course and luxe homes. >> i don't want to use the term the perfect kidnapping victim, but it fit. >> and her husband made a lot of money. >> her husband made a lot of money. worst case scenario, we make one wrong move and they kill her. >> on the day quinn was kidnapped, the 37-year-old pta mom had made appointments for her daughters to have hair cuts and she was far along in the planning for an upcoming party for one of her daughter's birthdays. now reid tried to shield the 8

and 6-year-olds from the news that their mom's life was in danger. he picked up the girls from school and took them to a friend's house. while he waited at the sheriff's office. reid was still in his shirt and tie from work, and he was an emotional wreck. he shared more details about quinn's brief, frantic calls to him hours earlier. >> she said there was somebody with a gun pointed to her head. >> on that call she said there were three kidnappers and they were albanian. the $50,000 ransom was to pay back money reid had borrowed from a loan shark, but reid gray insisted he didn't owe money to anyone. >> i'll probably make $1.2 million this year. 50 grand doesn't mean much. >> why ask for only $50,000 from a man that was making more than $1 million a year? reid didn't know and neither did investigators. at this point there was only one

goal, quinn's safe return. >> it was very disconcerting to realize that we had a housewife and mother of two small children in whatever she was going through, it wasn't good. >> and there was something else that wasn't good. this investigation was starting with no witnesses, no clues to the kidnappers' identities and, more important, no answers to the question where was quinn gray? >> coming up, quinn appears on the phone, calling her husband with frantic instructs. >> get in the car with the money. >> when "dateline" continues. but this one can clean, sanitize and steam... it's what we've been wanting anyway. shop lowe's and save on the samsung laundry pair and get free delivery. discover what's possible at lowes.com.

there he is. oh, wow. you're doing, uh, you're doing really great with the twirling. dad, if you want to talk, i have a break at 3:00. okay, okay. i'm going. i'm gone. like -- like i wasn't here. [ horn honks ] keep -- keep doing it, buddy. switch to progressive and you can save hundreds. you know, like the sign says.

switch to progressive and you can save hundreds. but you can stilln weekkeep up with the shows everyone's been talking about from favorites like starz, hbo and showtime. like the one that guy from work made a joke about that you didn't get. or the one with so many evil androids you'll look at your robot vacuum differently. even the show that makes this twitterer say "whuuuuuuuuuuuut!!!"

everyone's got a show to recommend. say "watchathon" into your voice remote to upgrade now and keep up with the shows everyone talks about. reid gray, husband, father, and successful businessman was at the sheriff's office near his expensive home in ponte vedra, florida, a wealthy community

about 20 miles south of jacksonville. his wife, quinn, was kidnapped just a few hours earlier. the ransom, $50,000. >> i'm not going to be to work, sleep, eat, breathe, until this is resolved. >> one thing you have to understand is that in the modern day marketplace of crime, kidnapping for ransom is practically an antique. here's why. it's not difficult to abduct a family member of a rich person, but things like improved technical surveillance, cooperation between law enforcement agencies, even caller i.d. now make it just about impossible to pick up ransom money and escape undetected. as a result, the kind of kidnapping you see in the movies pretty much exists only in hollywood. but for reid gray, this was frightening, nerve-racking reality. >> no prior trouble with any kind of phone calls in the middle of the night, no strange noises around the house, anything like that, right? >> no. >> married for almost nine years, reid told investigators

his relationship with quinn was better than ever and that the couple was even thinking about having another child. >> she's just an amazing friend. she's active in taking the girls to dance, taking the girls to all of the after-school programs. >> she was a wonderful daughter, yes. >> quinn's name, gail sikes. >> that's very difficult for a mother to say that has four daughters. she was absolutely the sweetest of all the children. >> that night reid called his mother-in-law with the devastating news. >> i was just completely in shock. as a mother, that's your worst nightmare. imagining what's happening to your child. >> what do you think quinn is going through at that point? >> being tortured, tied up, fearing for her life, fearing that she would never see her children again. >> while quinn's mom waited for news at her georgia home, reid stayed at the sheriff's office until about 2:00 a.m. he then returned to his house while his kids stayed with friends.

early the next morning, saturday, about 16 hours after quinn's kidnapping, reid sent a text to his wife's phone. haven't slept all night. please tell me you're all right. but there was no reply. about two hours later, reid, who is now with investigators, finally got a call. it was quinn, and reid became emotional. >> what do i need to do? >> they'll call you back. i don't know. they'll call you back, okay? >> all right, i love you. she said they'll call me back in a few minutes. >> investigators wired up the phone so they could record all the calls. sheriff shore was surprised to hear quinn's voice. >> historically, the kidnappers don't let the victims communicate. >> and in this case it was quinn's voice on the phone. >> yes. >> the advantage of that for the kidnappers is you don't ever hear their voice. >> that's true. >> the sheriff rolled out his mobile command unit to a secluded area near quinn and reid's home.

from inside, he started directing the more than 100 law enforcement personnel who were working this case. they waited for the next contact from the kidnappers. and then about 45 minutes after that last call, reid's phone rang again. the cell reception was poor, but quinn gave reid a location for a money drop. >> just get in the car with the money and go down and take a left on -- >> i've got to write it down. >> just go. just do it now, please. reid. >> butler boulevard, hello? >> the conversation abruptly ended and quinn sounded angry. it was easy to imagine the tremendous stress she must be under. reid was growing increasingly worried for his wife's safety.

>> she's got the cops. they're going to kill me. >> remain calm. she's probably going to call back again. >> the first time she was screaming, crying, help. >> reid stayed at the sheriff's office as surveillance teams scrambled to get in place at butler boulevard. investigators also needed more time to get $50,000 cash together for the ransom. but only 30 minutes later, another call came in. >> hello? >> it was quinn again, instructing reid to head to a different location. he was now to go to a chick-fil-a restaurant. >> take the convertible top down and just wait in the chick-fil-a parking lot. >> i want to see you. i want to exchange you for the money. i am not giving the money without you. hello? >> now investigators rushed to get teams in undercover cars in place at the chick-fil-a. du but they needed more time so they call reid to play dumb on the next call and play dumb about which restaurant to go to. >> they spotted three fed cars near chick-fil-a, so i don't

know where i'm going now. you need to wait for more instructions. >> i want to know you're going to be there. let me talk to them right now. >> but once again, the call was abruptly cut off. quinn sounded frantic. was it possible she had a gun to her head? investigators tried to trace the calls, but they were all so short that an exact location couldn't be pinpointed. and according to detective howard cole, now a command were the st. john's sheriff's office, reid gray was becoming unhinged. >> he was scared and he was a nervous wreck. he was worried for himself. he was worried for her. he was worried for his family. >> but before reid left for the chick-fil-a, he got yet another call there was a problem at the money drop point. >> we spotted three fed cars near chick-fil-a. i don't know where we're going now. >> were the sheriff's undercover team spotted at the chick-fil-a? is that what quinn meant by fed cars? a few minutes later on reid's cell phone came an ominous text

from quinn. i know you want me dead. reid texted back i don't know if that's quinn. i have your $50,000. stop with me, just give me my wife. there was no reply. investigators brought reid back to his house and parked in the driveway. they set up a mini-command center in the house, using a recorder to tape all incoming calls, and that's when something happened that no one expected. >> we sent the detectives to that home and we didn't do it surreptitiously. because we hadn't thought about it. >> and they walked in the front door? >> they pulled in in an unmarked vehicle. the minute they pulled in, we received a text from the victim. >> reid got another text on his cell phone. wait for instructions, you've -- up twice already. you involved other people. whose ford is in the driveway? the ford was an unmarked sheriff's vehicle. >> they're watching the house? >> they're watching the house.

>> fearing they were being watched by the kidnappers, the sheriff ordered all his personnel to go covert and get out of sight. >> we were watching ourselves to see if they were watching us. >> the kidnappers, they have got you looking over your own shoulder. >> yes, that's exactly right. >> what does that say that they were playing by a different set of rules. >> yes. it was probably one of the earliest indications to me that this case was not going turn out like a lot of people assumed. >> "dateline" returns after the break. break. . they're going to be paying for this for a long time. they will, but with accident forgiveness allstate won't raise your rates just because of an accident, even if it's your fault. cut! sonny. was that good? line! the desert never lies. isn't that what i said? no you were talking about allstate and insurance. i just... when i... let's try again. everybody back to one. accident forgiveness from allstate. click or call for a quote today.

robinwithout the commission fees. so, you can start investing today wherever you are - even hanging with your dog. so, what are you waiting for? download now and get your first stock on us. robinhood.

this virus is testing all of us. and it's testing the people on the front lines of this fight most of all. so abbott is getting new tests into their hands, delivering the critical results they need. and until this fight is over, we...will...never...quit. because they never quit.

it was saturday afternoon. quinn gray, wife and mother of two, had been missing for almost 24 hours. after attempted money drops failed, the local sheriff called in the fbi. almost 150 people were now working to find quinn gray. the agent in charge of the fbi's jacksonville office at the time was james casey. he said the kidnappers appeared to be deactivating quinn's cell phone after each of the calls they made to reid. >> somebody in the scheme was smart enough to take the battery out of the cell phone because we were i believe to do some technical capabilities to determine that that phone was not only off, but had no power to it at terner tern see ee eer.

>> meaning you can't trace it? >> we can't trace it. >> while there was no pin pointing an exact address where quinn's calls were originating, technicians were tracing pings when the phone was in use. those are the electronic connections made when a phone hits a particular cell tower, and that gave investigators a general idea where quinn might have been held. fbi agent tony kravit, since retired, was selected as the lead crisis negotiator for the bureau. >> we're tracking the phone and thinking we've got some leads. >> agents felt they were making progress, but suddenly the phone was also pinging farther away. the kidnappers and quinn might have been on the move. sheriff's detective howard cole was sent in pursuit. >> it was believed that quinn gray's cell phone was being tracked to an area west of orlando. >> but something had gone wrong. before tracing the calls, investigators had to get a judge's approval. and in the rush to fill out the proper paperwork, someone made a small, but critical error. >> when they actually went to

get the order signed by a judge, what was typed into the actual affidavit and order, the numbers were transposed. >> so somebody put the wrong phone number in? >> human error. >> so the phone you were following wasn't quinn's phone? >> correct. >> how long did you follow that other phone. >> all day saturday. >> and suddenly what investigators thought were solid leads from quinn's cell phone simply vanished. >> when you realized you were following the wrong cell phone, what? >> my hair was on fire. my hair was on fire. i thought how can something like this happen and we were really back to square one, who are we looking for? we had no idea. >> the rest of saturday went by with no word from quinn or the kidnappers. meanwhile, quinn's mom, gail sikes, left her georgia home and headed to her daughter's house in ponte vedra, florida. >> i jumped in my car and headed south. >> how long is the drive? >> 7 1/2 hours. long drive with that kind of information in your brain. >> around 2:00 a.m., when gail arrived --

she found an unbelievable scene. >> i walked into a war zone. >> the s.w.a.t. team's hiding inside the house? >> they were everywhere. i was told they were outside the house, in the bushes, on the roof. it was unreal. >> early sunday morning, almost 36 hours since quinn gray's abduction and 12 hours since the last contact from the kidnappers, fbi hostage negotiator tony kravith decided to have quinn's mom send text messages to her daughter's phone, hoping the kidnappers would read them. >> every 20 minutes, every hour, we sent a message. please call me, i love you. let me know that you're safe, i'm very worried about you. >> you want the kidnappers to start thinking of her as a mom who needs to go home to her family and not just a cash register.

>> i want the kidnappers to think of quinn gray as a wife, as a daughter, as a mother. >> finally, a text came back about 9:30 a.m. this time to quinn's mom's phone. have the money in a bag. no traceable devices. no reid whatsoever. if he is anywhere close, she's dead. no cops. be ready to leave at 11:00. the kidnappers had apparently decided they no longer wanted to deal with reid. >> why? the kidnappers didn't trust reid? >> maybe. we didn't know. one of the techs said he had messed it up already. after the failed chick-fil-a drop, another thought was that mom was more controllable. >> so reid gray was no longer at the center of a huge law enforcement effort that was working around the clock to save his wife. how did reid feel about being

shut out of that? >> it made him uncomfortable, i think. he didn't understand it. nobody understood it, so we moved forward. >> quinn's mother would make the next money drop. it was an unlikely role for this 62-year-old grandmother, a manager at a walmart and a dog breeder on the side. >> i was very concerned that if i didn't drop the money properly, that that would be the end for quinn. >> what in your background prepared you for what you were going through? >> i guess just being a mother and trying to protect your children. >> despite her nerves, gail sikes was pressed into service. at around 10:30 a.m., the kidnappers instructed quinn's mom to go to mikeler's landing, an area along the beach, and there she would find further instructions in a bathroom. gail left her daughter's house. the money was in a blue bag, along with a tracking device,

courtesy of the fbi. at the location, quinn's mother found the designated bathroom. hidden inside the toilet paper holder was a note. it looked again to be in quinn's handwriting and gail read it aloud to investigators. >> so far i'm fine. no harm has been done to me. after you pick up this letter, you are going to drive north toward joe's crab shack. drop the money out of the car and do not look back. anything goes wrong and i'm dead. >> up to this point they didn't want to hurt her, they had no intention of hurting her, but now it said anything goes wrong, i'm dead. >> they're escalating it? >> yes. >> undercover agents converged on joe's crab shack, a local restaurant popular with tourists. >> we've got surveillance units out, we've got an airplane out. >> you're watching? >> we're watching. >> quinn's mom drove to the crab shack.

>> i drove through, came around the corner and there were bushes sitting on, i guess, a sidewalk area. i stopped the car, rolled the window down, threw the money toward the bushes. >> did you tell investigators to watch the money carefully? >> absolutely. >> you guys all on to this? >> yeah. >> all right. because i don't want some stranger to come along and pick up that bag. >> the plan is to see who picks up the bag and then, what, follow them back to presumably where quinn is? >> right. we knew at their level they were going to be aware of the tracking device, they knew they were going to be surveilled. so really the plan was somebody grabs th s thas that bag, we're them down. >> an fbi agent monitored the situation from the command center, as undercover surveillance teams reported back on what was happening in the parking lot. >> it wasn't too long after she threw the money out that a group of males walks by.

one of them wanders over, kicks the bag a little bit. pick up the bag, threw the bag in the back of an suv, jump into the car and start doing kind of a circuitous route around the area. >> they start doing suspicious things. they drive through a little neighborhood almost trying to clean themselves from surveillance. >> it was the first major break in the case. >> now we've got a lead. we've got a license plate, we've got three males, and we're watching where they're going. >> but what happened next was not written in any book. >> and that's where everything went wrong. >> where everything went wrong. >> "dateline" returns after the break. break.

so what's going on? i'm a talking dog. the other issue. oh... i'm scratching like crazy. you've got some allergic itch with skin inflammation. apoquel can work on that itch in as little as 4 hours, whether it's a new or chronic problem. and apoquel's treated over 7 million dogs. nice. and... the talking dog thing? is it bothering you? no... itching like a dog is bothering me. until dogs can speak for themselves, you have to. when allergic itch is a problem, ask for apoquel. apoquel is for the control of itch associated with allergic dermatitis and the control of atopic dermatitis in dogs. do not use apoquel in dogs less than 12 months old or those with serious infections. apoquel may increase the chance of developing serious infections and may cause existing parasitic skin infestations or pre-existing cancers to worsen.

do not use in breeding, pregnant, or lactating dogs. most common side effects are vomiting and diarrhea. feeling better? i'm speechless. thanks for the apoquel. awww. that's what friends are for. ask your veterinarian for apoquel. next to you, apoquel is a dog's best friend. original crown molding, walk in closets... we do have a ratt problem. ♪ round and round! ♪ with love we'll find a way, just give it time. ♪ at least geico makes bundling our home and car insurance easy. it does help us save. ♪ round and round! ♪ with love we'll find a way, just give it time. ♪ ♪ round and round! ♪ what comes around, goes around. ♪ for bundling made easy, go to geico.com you know when your dog is itching for an outing... or itching for some cuddle time. but you may not know when he's itching for help...

licking for help... or rubbing for help. if your dog does these frequently. they may be signs of an allergic skin condition that needs treatment. don't wait. talk to your veterinarian and learn more at itchingforhelp.com. i'm cori coffin with the hour's top stories. the trump administration announced they're banning travel from brazil as the country grapples with over 3,000 cases

of coronavirus. any travelers who have been to brazil within a 14-day period will not be granted entry effective may 28th. back in the u.s., people flocked to beach, pools and bars included the very crowded lake geneva in wisconsin. people travelled from nearby illinois where face coverings are mandated, where in wisconsin they're not. now back to "dateline." the ransom drop had been made. sheriff's investigators and fbi agents believed they might be on the verge of breaking the kidnapping case of quinn gray. undercover teams and an fbi plane were following several men in an suv who had just picked up the ransom money from a restaurant parking lot. investigators were hoping the men didn't notice the tracking device in the bag or that the bag only contained $10,000.

james casey was the fbi agent in charge. the kidnappers asked for $50,000. >> right. >> you didn't give them $50,000, you gave them ten. >> we gave them less than $50,000. >> and they said don't put a gps tracking device in. >> right. >> and you did. >> right. >> is that standard procedure to ignore kidnappers? when they say that kind of thing? >> look, we're in charge of how this goes, not them. the idea was get the bag to them and find out where they are. >> but then came something no one expected. quinn's mom, gail sikes. >> quinn called and said where's the money, they're going to kill me. where's the money? >> and you said? >> i dropped it, absolutely. >> jesus, quinn, what kind of people are these? i told you, you go to the crab shack and there's a huge parking lot on your right. >> listen to me, hello. >> and for the first time, everyone heard the voice of one of the kidnappers. >> was anybody following you? >> no, i don't -- certainly not.

>> anybody follows you, you know what happens. >> what? i'm sorry? hello? >> when you hear that guy's voice on the phone, that changes everything. >> absolutely. she said early on three albanians grabbed her over a loan shark. we've got a male there. >> at last, a solid lead. but everyone, including the fbi's james casey, was perplexed over why the kidnappers were still asking for the money. didn't they have it? >> they pulled into a gas station not far from joe's crab shack after they had done a little driving around. so as we're sitting there watching them, a jacksonville beach police cruiser pulls into the gas station and starts talking to these young men. >> you're thinking what? >> we had no idea what's going on. >> trying to keep the kidnapping quiet, so as not to tip off the local media, the fbi and sheriff's department had not

told the local police about the ransom drop. so a frantic call was made to the jacksonville beach police instructing officers to bring the suspects in. detective howard cole of the sheriff's office rushed to the scene. >> immediately everybody, rightfully so, says these guys are involved, we need to interview these guys and we need to find out what the connection is. >> one man told the detective he was german. >> what's your address in germany? >> hamburg, germany. >> even though they were from germany, could they have had some connection with the albanian men quinn mentioned in her first call to reid? >> we walked back and forth in the parking lot and saw that blue bag. one of the guys was joking and said i bet there's money inside. that's a lot of money, what are we going to do with it? >> but in an unbelievable stroke of bad luck, it turned out these men were not the kidnappers. >> and it becomes pretty clear pretty quick that these guys

were in the wrong place at the wrong time. >> the men were actually college exchange students, two of them played on the same tennis team. >> they looked at a bag and said, hey, wouldn't it be cool if there was money in that bag? it was really that simple, that coincidental, and couldn't make it up. >> the college students stumbled onto the bag, picked it up and got scared when they saw cars following them. they then called 911. >> we found a blue bag in a parking lot and there was like a huge amount of money in there and we just want to give it to you guys. >> they came down to jacksonville beach to have some fun. >> and they wound up with more than they expected. >> a lot more. >> it was a chance encounter that had everyone on edge. all of the money drop attempts, butler boulevard, chick-fil-a and now joe's crab shack had ended in failure.

>> three attempts at a ransom drop. the money never actually changed hands. >> no. >> the kidnappers never actually got the money. >> no, no. >> i turn to the fbi and said what's happening with the money? he said, well, we don't exactly know where the money is right now. i said great. you've gotten my daughter killed. >> the real kidnappers were still looking for their money. and of course it wasn't at the drop location. >> it's tense. and mom's a wreck. mom is getting upset because mom knows she dropped off the money. >> everything went south at that ransom drop. >> and we still didn't know who we were looking for. we were back to square one. >> back to square one, again. >> again. >> you were kind of at the end of your rope? >> absolutely. >> it's not like a tv show, is it? >> no. >> it had been about 43 hours since quinn disappeared. as the fbi prepared yet another bag of money, the kidnappers

called back. it was the same male voice from before, and he was angry about the lack of progress. >> yes? >> listen, i'm sick and tired of this [ bleep ], okay? i'm sick and tired of it. you've been giving me [ bleep ] left and right. >> reid has been giving you [ bleep ]? >> he's going to go to the bank, pick up $50,000 and we'll arrange somewhere else to meet. >> more bad news for everyone, it was sunday of that labor day weekend. monday was a holiday. the banks would be closed, guaranteeing that this drama would last for at least another day and night. >> we're all thrown for a loop when we hear this. we didn't want to string this out two more days. >> not wanting to drag this out any longer, investigators decided to try a risky new strategy and told quinn's mom to now take an aggressive approach whenever she talked with the kidnappers. >> that's a big gamble. >> we tried to take a little more control. it was still being cooperative,

we were very clear that we were willing to pay the ransom. >> i did not get the money, my partner did not get the money. nobody has the money. >> you know, i tell you seriously, i think you're lying to me. >> i'm what? >> i think you're lying to me. i think you got it. >> but then something frightening happens. that aggressive approach might have back fired. >> did you hear that? >> what? >> did you hear that round? >> the what? >> did you hear the round i just fired? >> no, my god, i didn't hear the round you just fired. no. >> okay. well listen. your daughter is fine, she just talked to you. keep it up. >> if i heard a round, you let me talk to her again. >> it was completely unexpected. i was in a situation of hopelessness and i figured that i would never see her again and that was so sad because she would never be able to be a mother again and she would never see her children again. >> was that a gunshot? investigators couldn't hear it. what did it mean? and, was quinn still alive?

>> "dateline" returns after the break. ne" returns after the break. take in fragrance inspired by nature... ...with air wick essential mist. with kits starting at just ten dollars you can transform natural essential oils into mist at a price that is just right.

it was sunday afternoon, almost two full days since quinn was abducted. and after a terrible money when

the money drop at the crab shack restaurant turned so disastrous, a text message, apparently from quinn, was sent to her mom's cell phone around 2:00 p.m. "mom, please, no cops. i am so sorry about all of this, but they are pissed and i want to see my girls." the fbi's hostage negotiator was tony kravit. do you think about the kids in a situation like this? >> absolutely. we made arrangements for them to stay elsewhere. we're in the business of preserving life. that's what we do. >> do you think quinn -- maybe she's not even alive anymore? >> we don't know. we don't know for sure. >> investigators were becoming increasingly worried because they hadn't actually heard quinn's voice since the day before. then at about 5:25 that evening, another text message came in to quinn's mom's phone. i do not get access to my phone. have reid check his e-mail, pic

of me taken. did he get all of the money? and in reid's e-mail, there was this photo of quinn. >> what can you tell from this photo? >> well, it certainly looked to me as though quinn was very distraught, maybe had been crying. she didn't look like quinn at all, not at all. >> the photo was taken using a cell phone and the background could be anywhere. but investigators got lucky, because there's a little known technology built into that photo, and it offered investigators a huge break. >> they didn't know that a photograph taken on an iphone and e-mailed to somebody else has gps coordinates on there? >> yes. >> i didn't know that. >> yes. we were very quickly able to check the photograph and find the gps coordinants in there. we knew exactly where that photograph had been taken. >> investigators rushed to this location in jacksonville. >> how long after you looked at

that photograph did you have agents headed to the scene where it was taken? >> minutes. >> but there was no one there. later that night, the kidnappers called back and quinn's mother, again at the urging of the fbi, kept up a tough negotiating stance. >> i want quinn in my car, i'm just warning you. i'm not giving you the money until you have quinn in the car. >> i'm telling you what to do. >> i'm telling you what i'm going to do. >> did that aggressive approach seem to work? >> i think so. i really think so. >> another ransom drop was planned. >> all right, i talk to her first, i see her and she walks across and gets in my car. >> ma'am, i'm making the decision, not you. >> no, no, i'm sorry, but i am going see my daughter and i'm going to have her in my car. i've got your [ bleep ] money. let me see my daughter and i want her in my car. do you understand? >> was this at last the end of this ordeal?

it was not. because the kidnappers never showed, and quinn's mom returned home. that's when investigators realized they had a new problem. the story of quinn gray's disappearance somehow broke on the local news, a story investigators had been trying to keep out of the press. >> this hits the news. you weren't expecting that? >> i wasn't. we had it pretty fortunate to go a couple days without it being on the news. quite frankly, we don't want them to see it either. >> but the kidnappers did see it and they were not happy. quinn's mom received a text. why is she on the news? >> that was one of those, oh, boy. you know, oh, boy. now what are we going to do with this one? >> remember, the kidnappers had threatened quinn's life if police became involved. the fact it was now hard to deny since it was on the news. so investigators came up with a cover story. the deputies found quinn's

abandoned mercedes suv and came to her multimillion dollar home to make sure she was okay. they had quinn's mom send a text. >> quinn, the police have found your car. they came here and they are now searching for you. call me, as i am now very worried. i love you. mom. >> did the kidnappers seem to buy that? >> yes, they did. >> but that good news would be short-lived as the next call from quinn would send everyone into a panic. >> quinn, quinn, what's wrong? quinn? quinn! >> "dateline" returns after the break. rns after the break. confidence, reassurance you're doing what's right, to protect your dog from fleas and ticks for a full month. this one little nexgard chew is the #1 vet recommended protection. and it's the only chew, fda approved to prevent infections

that cause lyme disease. plus, it's safe for puppies. there's a lot of power in this one little nexgard chew. nexgard. what one little chew can do.

hey. [ snoring, indistinct talking on tv ] you fell asleep with your sign again. "you fell asleep with your sign again." no, i didn't. okay. switch to progressive and you can save hundreds. you know, like the sign says.

it was monday, three days since quinn gray's kidnapping. and there had been no communication with the kidnappers since the night

before. the fbi's tony kravith changed strategies. >> we had three drops go bad, but they wanted to wait until tuesday. we wanted to give them a way out. >> what was the way out you offered? >> nobody has been hurt. if they drop you off somewhere, if they just let you go, nobody will know the difference. >> just let her go? >> just let her go. >> monday morning turned into afternoon. quinn's mom seemed to be getting desperate. she sent a text on her own to the kidnappers, without fbi approval. "i am heartbroken and girls probably no longer have a mother. you have no heart. and i pray that what goes around comes around." >> she was angry. she was tired. she was worried. >> angry at you? >> angry at all of us, i think. we weren't able to bring her daughter home yet. >> throughout the ordeal, reid gray, who was pushed into the background after the kidnappers said they didn't want to deal with him anymore, had been alternately upset and angry as well.

detective howard cole spent some time with quinn's husband. >> i think there was times when he actually wanted to go get the money out of his own bank account and make the money drop. i think there was times when he thought we didn't know what we were doing. >> what was your sense of reid himself? >> seemed like a real decent guy. >> genuinely worried about his wife? >> yes. he was helpless, he was powerless and he was depending on us to fix it. i just really was very empathetic. i put myself in his shoes and i thought that he dealt with it pretty well, considering the circumstances. >> reid waited at his home. everyone waited as minutes became hours, hoping for some contact. but there was nothing. quinn's mom was so stressed that tony kravith suggested a change of scenery and had her brought to this back courtyard of the fbi's jacksonville headquarters. it was around 6:00 p.m. >> gail picked up the phone, her whole physical being changed. >> and it was quinn.

>> quinn, quinn, what's wrong? >> and she was completely hysterical on the phone, screaming literally. she was screaming at me. >> quinn, quinn! talk to me, please! >> she was completely incoherent at that point. i couldn't even understand what she was saying. >> quinn, did they hurt you? >> tony kravith could only hear one side of the conversation. >> gail's blood drains from her face. she starts to shake. her knees go weak. >> what? what? >> nobody can understand what she's saying. and then -- >> quinn, quinn! >> she hangs up. >> you think maybe they were attacking her or killing her then? >> we don't know. but this is the first time that she sounds hysterical, so we don't know now if she's hurt. it sounds like she's very upset. >> while tony kravith tried to calm quinn's mom, somebody else had already heard from quinn. a 911 operator.

>> sheriff's office, 911. what's your emergency? >> my name is quinn gray and i was kidnapped. >> it was quinn. >> okay, what's happened? >> she was free. >> i need you to take a deep breath, okay? >> i was kidnapped. >> shaken and in tears, quinn said she was just dropped out of a white van and was now standing near a mall shopping center in front of a restaurant. >> somebody is on the way, okay. >> okay, thank you. >> sheriff's deputies headed to quinn's location, while she stayed on the line with 911. >> i don't know, like a warehouse or something. he tied me to a chair with duct tape. you have no idea what i just went through. >> i cannot imagine and i'm so sorry for you. >> deputy trent was one of the first to find her. >> she was acting very erratic, was flailing around a lot and was yelling on her cell phone.

>> quinn was brought to the fbi's jacksonville office, where her mom and brother-in-law met her. >> it's not quite the joyful reunion you'd expect? >> as far as being joyful, no. she was hysterical when she saw me for the first time. of course i was hysterical and we ran to each other, embraced each other and cried together. >> an audio recorder in one of the fbi's interview rooms picked up quinn's voice from the hallway. quinn was then led alone into that interview room and one of the first things she told the agents there was that she felt her husband didn't really want to save her life. >> i feel like my husband wanted me dead. 100%. >> why is that? >> the man makes a lot of money. let's just say that maybe my life isn't worth him paying it back. i feel that there is a very dark and sinister side to my husband that i've always sensed in a way.

>> was there another side to reid gray that investigators didn't know and could he have had anything to do with his own wife's kidnapping? >> "dateline" returns after the break. break. hi. uh, can you tell me how to get to i-70, please?

o-okay, are you -- ah, yes. thank you. switch to progressive and you can save hundreds. you know, like the sign says.

after telling her family she was abducted by her home, days later a florida mom has very suddenly been freed. it's a stunning turn of events but for everyone who loves her and the investigators who have been trying to find her, it isn't over. there's another shock in store. here again, josh mankiewicz. quinn gray had finally been released after three days of captivity. but when she was brought to the fbi's jacksonville headquarters, quinn started blaming her

husband, reid, for putting her through the whole ordeal. >> i feel like my husband wanted me dead. >> she said that if reid had only given the money to the kidnappers on that first night she was abducted, she might have been set free much earlier. >> but if my husband had just done what he was supposed to do, i would be fine. >> as it turned out, investigators had been suspicious of quinn's husband from the very beginning. sheriff david shore first spoke can reid right after quinn was kidnapped. >> when you talked to the victim's husband, reid gray -- >> yes. >> -- what's the first thing you say to him? >> well, his first comment to me is was the media involved. >> that's the first thing he said to you? >> i didn't feel comfortable with that. gosh, your wife's kidnapped and that's your first question? >> and someone else was suspicious of reid. quinn's mom. >> i thought possibly reid had something to do with it. >> because? >> it just seemed like a real convenient way for him to not have to deal with his wife anymore. >> detective howard cole said

investigators had to take a close look at reid. >> any time you have a situation of this nature, nine times out of ten it's inner circle, it's spouse, it's a business associate, a friend. >> remember when reid first went to the sheriff's office on the day quinn was kidnapped? >> did you go anywhere today where you would have to go outside in any fashion? >> detectives immediately thought something was suspicious. >> do you know how you got blood mud or dirt on your shoes there? >> there's nothing on my shoes. >> it tells us we don't rule anything out. >> okay. >> and during that interview, investigators learn that quinn and reid had endured some major problems in their relationship. >> what did reid gray tell you about his marriage? >> their marriage, for lack of a better way of putting it, was rocky. >> there's an ugly side of our marriage. she went out and didn't come home. until like 3:00 in the morning. she was pretty intoxicated, i looked in her purse and saw underwear in her purse. i'm like, quinn, it's time to be

honest. honest about everything. >> he did explain a lot of circumstances surrounding past infidelities both on his part and her part. >> our relationship started to deteriorate a little bit, i dated a few people. she dated a few people as well. >> reid admitted he had an affair and said quinn had multiple affairs. that kind of admission all but guaranteed more questions. >> we'd interview him on everything from personal finances to kids or associates, business, everything. and we threw a lot of really hard questions at him. >> do you know where she's at right now? >> no. >> do you have anything to do with her disappearance? >> no. 100% no. >> and even though reid seemed to be upset while his wife was missing, investigators were keeping an eye on him. >> was there a time when you were sort of distrustful of him or wondered what was going on? >> i was questioning his motives and how he was. even though he was acting appropriately, that in and of itself is not enough to eliminate somebody. >> did you specifically ask reid

about the money he had supposedly borrowed from a loan shark? >> yes. >> and he said? >> he never borrowed any money from a loan shark. i didn't believe him. >> on that first night of the kidnapping, when quinn's mom went to her daughter's ocean front home, investigators sat her down with reid. >> some of these truths probably will hurt me. >> and recorded the conversation. >> she was concerned, and i heard this many times from her, that reid threatened her with divorce and she didn't like that idea, of course. >> quinn's mother openly speculated about whether reid knew more than he was saying. >> i also have thought that possibly you could be behind it. they kill quinn and you got rid of all kind of things. you got rid of a wife, you don't have to have an argument about custody, you don't have to give her any money. >> things are going so good between us -- >> i don't know that things are good between you.

i don't know that they're going good. >> you thought he was lying? >> yes. i think he was being evasive with me. >> suspicions about reid lasted throughout the time investigators searched for quinn. on the same day she was released, they asked reid to take a lie detector test. and he agreed. >> he was being candid. he took a polygraph with a very experienced polygrapher who cleared him. from being a suspect. >> officials with the fbi came to the same conclusion. reid gray had absolutely nothing to do with quinn's kidnapping. >> i apologized to him in the fbi building and we hugged. i said i'm so sorry that i thought that. >> but that still left a question, who had kidnapped quinn. >> i didn't know what was going on. i was crying and i was like, please, just tell me that you're not going to kill me. >> back at the fbi office, quinn was less than completely cooperative with agents after her release. >> did they say anything when they dropped you off, any threats? >> yeah. >> what did they say to you? >> that's the part i'm not

getting into. >> she eventually became angry. >> i'm sorry, but i'm going over the big stuff. >> i'm not being confrontational with you. >> i think you are. >> no, ma'am, i am trying to get the details. >> watching from another room was fbi agent in charge, james casey. >> how did she seem in that interview? >> she was very disheveled. her story did not make sense. >> and immediately, investigators were confused. why was quinn so annoyed? and why wasn't she cooperating in the search for her kidnappers? they got few answers that night, and quinn returned home. but two days later -- >> hey, quinn. >> yeah. >> i'm george. >> hi, george. >> quinn gray was a different person when she met with detective george harrigan of the st. johns county sheriff's department. >> from the beginning our goal was let's let her tell her story. >> it's just been the most incredible ordeal to go through something like this and then in a 24-hour period to be brainwashed so significantly

that you actually believe that your husband is trying to kill you. >> quinn said the kidnappers had in essence brain washed her into believing her husband wanted her dead and that she wasn't cooperative with investigators earlier because the kidnappers told her if she gave away any information about them, they would find her and kill her. but after some restful sleep, quinn said she now believes her husband was trying to save her life. >> all of the sudden coming back into reality of what was really going on. >> quinn was finally ready to tell her story of what had really happened during her 72-hour nightmare. >> coming up -- >> he realized he was going to have to let her sleep or lie down to sleep. so he let her lie down. and a few minutes later, he lied down next to her. >> just how much of a nightmare was it? quinn's bizarre description of a sexual encounter with her abductor. >> i mean, every position, all

night long. and i acted like i enjoyed it. and i'm not going to lie. sometimes i almost did. >> when "dateline" continues. ♪ wthe natural light is amazing. hardwood floors. there is a bit of a clogging problem. (clog dancing) at least geico makes it easy to bundle our renters and car insurance. yeah, helping us save us even more...

for bundling made easy, go to geico.com i'm a talking dog. the other issue. oh... i'm scratching like crazy. you've got some allergic itch with skin inflammation. apoquel can work on that itch in as little as 4 hours, whether it's a new or chronic problem. and apoquel's treated over 7 million dogs. nice. and... the talking dog thing? is it bothering you? no... itching like a dog is bothering me. until dogs can speak for themselves, you have to. when allergic itch is a problem, ask for apoquel. apoquel is for the control of itch associated with allergic dermatitis and the control of atopic dermatitis in dogs. do not use apoquel in dogs less than 12 months old or those with serious infections. apoquel may increase the chance of developing serious infections and may cause existing parasitic skin infestations or pre-existing cancers to worsen. do not use in breeding, pregnant, or lactating dogs. most common side effects are vomiting and diarrhea. feeling better? i'm speechless. thanks for the apoquel.

awww. that's what friends are for. ask your veterinarian for apoquel. next to you, apoquel is a dog's best friend.

all of a sudden coming back what was really going on -- >> quinn gray was finally prepared to tell all the details of her kidnapping. >> do you feel okay? do you feel like you're able to talk and get this out? >> well, i have to -- >> detective george harrigan, now a sergeant with the st. john's county sheriff office was chosen to interview her. >> i asked her to start from the very beginning. and act like she'd not told this story to anyone before. >> go back to you wake up friday. tell me your day friday. >> it was just a normal, absolutely normal day. >> quinn said she had a facial at a local spa, went to yoga class and ran errands in her mercedes suv. when she returned home, she went

up to the bedroom. >> i went up to my closet to change my clothes. he came in this way and said don't do anything stupid. i'm not here for you. >> and he's got a gun? >> he's got a gun and yellow gloves on. >> startled by the gunman, quinn screamed, but she was the only one home. her husband was at work, her kids in school. >> so he has a gun to my head and i mean i'm screaming bloody murder. >> how did she describe this guy? >> he was a sharpshooter or sniper in the albanian military. that he goes around doing these kind of jobs. she said that he had some type of foreign accent. >> the look on his face and the evil in his eyes, i was like, i'm dead. >> the gunman said he was not there for quinn, but for the $50,000 that reid gray owed to a loan shark. >> i thought maybe my husband was in trouble and i didn't know about it, was hiding something from me. how much is this house worth? it's a $4.5 million house.

we have a $25,000 mortgage payment a month. that's why it didn't make sense that my husband would owe someone $50,000. it just didn't add up. >> then the kidnapper started to restrain quinn. >> he sat me down on my bed and came over and tied my hands, just my hands with zip ties. >> then she said the gunman took her out of the house and eventually threw her into the back of a van. frightened and crying, she was driven around for what seemed like hours. she had no idea where she was being taken. and she feared she would never see her husband or two daughters again. the van eventually stopped and quinn was brought into some sort of warehouse, possibly a mechanic's garage. she was strapped into a chair with more zip ties, and that's when she became very frightened. >> he tied my mouth. he put duct tape on my face. at this point i was like no, no, no, no.

>> deputies later took photos of the marks quinn said were made by the zip ties being pulled too tight. quinn was then left alone in the dingy dirty warehouse. she heard what sounded like a tv on in another room, a foreign voice and screaming. >> i started looking around the room praying for my kids and praying, god, get me out of this. i looked over and there was another chair. so i was thinking maybe this is a torture room. maybe this is where they hold women to torture them before they kill them. >> quinn gray says she believed this could be the last day of her life. >> i was praying that whatever this crazy [ bleep ] was going on that i would live and survive. >> after being left in the chair for hours, the kidnapper returned and eventually cut her free. >> she said at some point he realized he was going to have to let her sleep or lay down to try to sleep, so he let her lay down. and then a few minutes later, he

laid down next to her. he begins to kiss on her neck and i said what's going through your mind? and she said i'm thinking we're going to have sex. we're going to have sex. >> and i knew i wasn't going to resist him, so i tried to make it the best possible. the more he loves it, maybe i have a chance, you know what i mean? >> it makes sense. take a couple of deep breaths for a minute and hear me out so that you can get yourself together, take your time. >> so then sex happens. i asked her to as best she could describe that for me, because it was important if she remembered anything identifiable about this guy. she described explicit sex. >> i mean we just -- every position all night long. >> quinn said she didn't try to fight off her kidnapper because she thought it might save her life. >> it's really embarrassing. >> i know. >> and i acted like i enjoyed

it. i'm not going to lie, i almost did. >> listen, it's not unusual to have weird feelings and weird thoughts going through your head when you're exposed to a massive amount of trauma. >> sheriff david shore later watched that interview. >> the bottom line is people react differently under stress. >> it must have been stunning to hear somebody describe a sexual assault as something that they enjoyed. >> yes, it was stunning. >> when she was held at that warehouse, quinn said she spent the first hellish night sleeping on a concrete floor. the next day the kidnapper moved her to a motel, the emerson inn. >> at that point, he makes the decision that we're going to go to a hotel for the night. we're going to rethink this whole thing and that's when we ended up at the emerson inn. >> quinn said the kidnapper also brought his gun to the emerson inn and threatened to kill her husband and children if she didn't cooperate.

at one point, she thought about using it on herself. >> i was crying and screaming. he kept begging me to calm down. i couldn't. i grabbed his gun and i'm going to shoot myself in the head. and he grabbed it out of my head. what are you doing? you crazy? >> mentally broken, quinn obeyed all of the kidnapper's demands. the detective asked quinn to share as much detail of her entire experience as possible, hoping to glean some clues. she remembered something that seemed incidental, but something that would later turn out to be crucial to the investigation. >> he bought chicken drummettes and paper and drinks for us. so we're eating spicy chicken drummettes. >> quinn also told police unlike what was written in the original ransom note, she no longer believed three men were involved in her kidnapping. >> my very gut instinct now that i'm clearly thinking and getting it all is that there's not anyone else involved but him.

>> the interview lasted almost six hours. >> hi. >> but it wasn't the end of quinn and reid's anguish. they were frightened to return home. >> what would be the difference if that guy was in the house right now? >> i'm not going to get my stuff. i'm not going back there. >> reid later said he was extremely worried for his family's safety. >> no, sir, we don't have anybody in custody. i won't lie to you. >> i need to know that guy is caught, too. >> and investigators also desperately wanted to catch that guy. >> take a good look at the surveillance video taken from a -- >> and they were about to get some unexpected help. >> this is communications, how can i help you? >> i need to talk to somebody about my picture appeared on some kind of woman's kvping or something like that. >> is that you? >> coming up, the man in the video, the mannequin says

abducted her at gunpoint comes forward. but he's not what investigators expect. >> let's just get this over with. >> okay. >> what did you learn about jasmine? >> he comes from a very good family. he has a college education. >> this guy was no gangster? >> absolutely not. >> when "dateline" continues. e"s shop lowe's and save on the samsung laundry pair and get free delivery. discover what's possible at lowes.com. it's starting to people are surprising themselves the moment they realize they can du more with less asthma. thanks to dupixent, the add-on treatment for specific types of moderate-to-severe asthma. dupixent isn't for sudden breathing problems. it can improve lung function for better breathing in as little as 2 weeks and help prevent severe asthma attacks.

it's not a steroid but can help reduce or eliminate oral steroids. don't use if allergic to dupixent. serious allergic reactions can occur, including anaphylaxis, which is severe. tell your doctor right away about signs of inflamed blood vessels, such as rash, shortness of breath, chest pain, tingling or numbness in your limbs. tell your doctor if you have a parasitic infection and before stopping any asthma medicines, including oral steroids. du more with less asthma. talk to your doctor about dupixent. ♪ love them, hate their laundry, protection. lysol laundry sanitizer kills 99.9% of bacteria. detergent alone can't. lysol. what it takes to protect. ® with this one little nexgard chew comes power, confidence, reassurance you're doing what's right, to protect your dog from fleas and ticks

for a full month. this one little nexgard chew is the #1 vet recommended protection. and it's the only chew, fda approved to prevent infections that cause lyme disease. plus, it's safe for puppies. there's a lot of power in this one little nexgard chew. nexgard. what one little chew can do.

i'm cori coffin with the hour's top stories. the republican national committee announced it's suing california governor gavin newsom over his vote my mail order. in a statement the rnc called the move, made earlier this week, a brazen power grab by democrats to tip the election in their favor. meanwhile, virtual memorial day events will be held across the country later today. it's the first time the amphitheater at the arlington national cemetery won't be packed full of people. now back to "dateline."

a manhunt was under way for quinn gray's kidnapper. two days after her release, quinn remembered something important. it was a new lead for investigators. >> the big thing that she says during the conversation is on sunday morning we were at publix right there in ponte vedra. >> quinn remembered the kidnapper bought food from a publix supermarket while she was in captivity and she remembered specifically what he purchased. >> that's where he bought the chicken, he bought a thing of paper. he bought chicken drummettes, you know. >> detectives went to the publix where a manager checked the store's computers and found a match for those items. armed with the exact time the food purchase was made, investigators scanned the supermarket surveillance footage from that moment and they found this man. quinn confirmed it. he was the kidnapper. >> she gave us enough information to go find his picture in publix and post it on

the internet and post it in the news. >> witnesses describe the man to be in his mid-20s or early 30s and about 5'8" to 6' tall and now they need your help in hopes of solving this case. >> two days later, a 911 operator received a call. >> this is communications, how can i help you? >> i need to talk to somebody about -- i was buying something at publix and my picture appeared for some kind of woman's kidnapping or something like that. >> is that you? >> i'm actually on my way over to you guys. >> what's your name, sir? >> jasmin osmanovic. >> and within an hour, jasmin osmanovic ended up here at the sheriff's office. >> i definitely want to play some ping-pong with you today. >> he didn't seem to have a care in the world that he was considered the prime suspect in a kidnapping. sheriff's detective howard cole conducted the investigation. >> let's just get this over with. >> okay. >> what did you learn about jasmin osmanovic. >> he is a bosnian immigrant, comes from a very good family.

was involved in the auto trade. has a college education. was one or two classes away from a degree in criminal justice. >> this guy was no gangster. >> absolutely not. >> but he did match quinn's description of her abductor. while he was not albanian, he did have an accent. >> i just want this nightmare to be over. >> but osmanovic said he had no idea why anyone would be looking for him. >> you had this on -- >> he freely signed a document waiving his right to remain silent. he also said he had an alibi for the night quinn gray was kidnapped. he was at a bar, and met a girl named stacy. >> okay, tell me about stacey. >> well, me and stacey met up. we just kind of had a two-night stand. >> but his story had more than a few holes. osmanovic wasn't sure of stacey's last name. he didn't have her phone number or her address. >> he's a character, what can i tell you. he's like i did none of that. by the end of the day i'm walking out here. >> in addition, osmanovic said

he saw quinn's picture in the media and he didn't know her. >> did you recognize her? >> sir, i mean she looks like a blonde chick. >> he didn't look at that picture and say i don't know this woman. >> sir, she doesn't look like anybody that i know. >> but the atmosphere quickly changed when cole brought in a photo of quinn gray. >> we've already been to the publix. you know why? because this woman brought us there. >> okay. so what did i do? >> she is saying that you abducted her. >> i abducted her? >> yes, sir. i have more than enough evidence to charge you based on her word. >> and then the detective started to apply pressure to osmanovic. >> and for you to say that you don't even know her concerns me greatly, jasmin, concerns me greatly. because this woman, i can assure you, bud, knows you. >> okay. she says she knows me. >> absolutely. and i know she knows you. and i know you know her. >> sir, i told you everything that i have to tell you. >> you were at the hotel with

her saturday and sunday night. >> with her? >> yes. and i'm not going on her word. i'm going on the clerk's word. >> detective cole told osmanovic he had been identified not only by quinn, but also by an employee of the emerson inn. who said that on the same weekend quinn went missing, he saw osmanovic with quinn in room 207. >> it's her word saying that i -- that i took her. >> what's the chances that you and her were staying in the same hotel in the same room at the same time and not knowing each other? what's the chances of that? >> listen, listen, listen. >> cole referred back to quinn's photo and tauntingly asked if this was the woman stacey that osmanovic claimed he was with the night quinn was abducted. >> are you sure that's not stacey, bud? >> it's her word against mine. >> no, it's more than that now. >> how is it more? >> because i have independent people that identified you together.

if there is something more to it and this woman is not telling the truth, you need to be the one telling it, buddy. and if she is telling the truth, holy [ bleep ], you're in a whole lot of trouble. >> but osmanovic maintained he did nothing wrong. not only that, he said he could prove it. he had a secret recording that was going to clear his name. >> coming up -- >> well, you can search everything that i opened. you're not going to find anything. >> the battle to get ahold of that recording. and then what it reveals. >> when you heard that tape, what did you think? >> i'm a cop, 11 years, been on this planet 40. i blushed when i listened to the tape. >> when "dateline" continues. ♪

this virus is testing all of us. and it's testing the people on the front lines of this fight most of all. so abbott is getting new tests into their hands, delivering the critical results they need. and until this fight is over, we...will...never...quit. because they never quit. jasmin osmanovic was suspect number one in the abduction of quinn gray. >> you know what? i just have a feeling i'm in a bad movie right now.

>> that's funny you should say that. because that's the way i've been feeling for the past eight days. >> he was denying any involvement whatsoever and said he didn't know her. he even said he didn't fit quinn's description of the culprit. >> did she was i was from bosnia? >> no, albania. >> what? >> albania. >> do you know what an albanian looks like? a middle eastern. i mean come on. i mean that, that -- middle eastern, come on, give me a break. >> not only that, but osmanovic, a mechanic, said he thought he was being set up to be the fall guy in this highly public case. >> he was concerned that because she has money and he doesn't that he's going to get the short end of the stick? >> yeah, he did say that. she's this rich woman from ponte vedra, i know how this goes. he expressed a great deal of concern about that. >> it seems like since obviously she's rich, it's gonna be my ass. >> she's what? >> since she's rich, it's gonna be my ass. >> i could careless what she is. >> in an interrogation that

last nearly eight hours, detective howard cole tried to keep osmanovic talking, even when the suspect tested cole's patience. >> he thought he was smarter than us, he wanted to control the interview. truthfully he drove me crazy. >> you can search everything that i own. you're not going to find anything. because just like you said, you've got an iq and i've got one, too. >> absolutely. >> he's walking around the interrogation room talking about his iq. do you hear that a lot from suspects? >> not that overtly. it's common for most of them to think it. it's very rare for them to actually say it. >> i'm smarter than her and her [ bleep ] husband or whatever. >> no doubt about it. but all's i'm telling you is -- >> and you know what? this is bs. this right here is bull [ bleep ]. and it's bull [ bleep ] because it's headed my way. >> oh, it is. >> eventually osmanovic relented. he admitted he may have known quinn gray. >> do you or do you not know -- >> i might have seen her. >> but osmanovic said that even

if he did know quinn, he could still prove his innocence. >> he kept talking in like code. and at one point i was like, you know, i don't understand what you're trying to tell me. just explain what you're trying to tell me. and then he's like you know how you cops, you do videos and this and that. i've got my own audio. >> however, for some reason, he wasn't willing to share that secret audio tape with investigators. >> he has this tape that's exculpatory, that gets him off the hook. >> yes, sir. >> and he won't give it to you. >> no. and it kind of blew my mind and i'm here telling him he's facing if i don't get this tape and i don't get it now, he's facing, you know, kidnapping, sexual battery, extortion. >> osmanovic insisted that secret recording he made would be his get out of jail free card. >> and i put a tape recorder with her voice and my voice in front of you, which i can go get. >> tell me about these tapes. what's on the tape? >> sir, the tape -- the tape is not going nowhere out of my possession. which i hid way off the

location. >> okay. why would you do that? >> why would what? >> you tape that? >> you remember the iq part? >> yeah. >> i might have been played for a fool, but i'm not an idiot. >> even under the threat of arrest, osmanovic refused to hand over the recording or give its location. >> it was just a war of attrition. and he knew that he was in it up to his eyeballs. >> the next day after osmanovic's interrogation was completed, detective cole received some crucial information about that recording. >> we learned the existence of the tape from jasmin. the next morning we learned of its possible location. >> the location was osmanovic's home. his ex-girlfriend had gotten ahold of it and turned the recording over to osmanovic's sister. the sister then gave the tape to an attorney. >> we got a call from a defense attorney in jacksonville and he said i think we have something you might be interested in. >> finally, investigators had the tape. and when they pressed play --

>> this is room 207. >> they couldn't believe what they heard. that recording led sheriff david shore to call a press conference. he had a major announcement. >> as our investigation has developed, we arrested quinn gray. >> coming up, just what was on that tape? >> it's compelling. it was the icing on the cake. >> it was the point of no return for quinn. it was the point of no return for osmanovic. >> had quinn been the victim everyone thought? >> i'm starting to feel like i'm the suspect. when "dateline" continues. i wasn't sure... was another around the corner? or could things go a different way? i wanted to help protect myself. my doctor recommended eliquis. eliquis is proven to treat and help prevent another dvt or pe blood clot. almost 98 percent of patients on eliquis didn't experience another,

and eliquis has significantly less major bleeding than the standard treatment. eliquis is fda-approved and has both. don't stop eliquis unless your doctor tells you to. eliquis can cause serious and in rare cases fatal bleeding. don't take eliquis if you have an artificial heart valve or abnormal bleeding. if you had a spinal injection while on eliquis call your doctor right away if you have tingling, numbness, or muscle weakness. while taking eliquis, you may bruise more easily and it may take longer than usual for bleeding to stop. seek immediate medical care for sudden signs of bleeding, like unusual bruising. eliquis may increase your bleeding risk if you take certain medicines. tell your doctor about all planned medical or dental procedures. what's around the corner could be worth waiting for. ask your doctor about eliquis. the last thing you should have is having enough toilet paper. please know we're working around the clock to get you more charmin. stay safe.

yoo-hoo, progressive shoppers. we laughed with you. sprinkles are for winners. we surprised you. on occasion, we've probably even annoyed you. we've done this all with one thing in mind. to help protect the things you love. and if we can't offer you the best price we'll help you find a better one. it's not always the lowest! even if it's not with us. that's how we've done it for the past 80 years. not just today, or this month, but always.

time is now running out. industry and election leaders say expanding mail voting by november could require making commitments in the next few weeks. congress must act now to fund such voting. people should not have to choose between their health and participating in democracy. rticy let's see what happens at the hotel. she's been staying at the hotel all night long. >> at last, investigators had the secret recording that jasmin osmanovic had tantalizingly refused to turn over.

but far from exonerating him, it offered plenty of evidence against him. >> it's compelling. it was the icing on the cake. it was the point of no return for quinn. it was the point of no return for osmanovic. >> you understand? >> on that recording, investigators heard a completely different story from what quinn gray had said happened during they are ordeal. >> we're staying at the emerson inn in room 207. >> the recording started on that monday when quinn was missing. jasmin narrated. as he drove alone to the emerson inn. >> she stayed the whole night by herself, she didn't want me to stay with her, so i'm going right now back to there. >> the recording continued with jasmin entering room 207. investigators were shocked as they listened. because quinn gray didn't sound like a captive at all. in fact, she seemed to be in on the whole thing.

>> i don't know what the new plan is. >> well, we'll see. >> just tell me you have one. >> yeah. they called the cops and everything, i mean -- but i've got a different plan. >> osmanovic appeared to mock the massive law enforcement manhunt that was under way to find quinn. >> if they just knew that you were here by yourself all night long, they would have a fit. [ laughing ] >> that's why i'm starting to feel like i'm the sinister one, doing this to my family. i wonder what my girls think right now. i wonder if they have any idea what's going on. >> we went to the hotel and talked to the people that worked at the hotel. they said she sat in the car while he was checking in. they were hand in hand. they said, in fact, he left the room many, many times during the weekend. >> and remember those bruises and marks quinn said she got from being zip tied to a chair? the recording suggested quinn made them herself.

>> i have to have a few more marks if i'm telling these stories, don't you think? >> are those from last night? >> yeah. that was from the rope. i was doing that. >> oh, you were doing that? >> yeah. >> you're a smart girl. >> i have to have a couple. they think that they don't have [ bleep ] -- >> and then there were parts of that recording that made even veteran investigators blush. on the tape, the two had what sounds like intimate consensual sex. nothing like the rape quinn described. >> does reid get this much action? >> you know he doesn't. >> the sheriff said that from the get-go, he and fbi officials were suspicious about this case, questioning if this was a legitimate abduction. but they had no option, they say, but to proceed as if quinn really had been taken hostage. in the end, the recording osmanovic made gave them all the

proof they needed that this was not a kidnapping, but rather an elaborate hoax. the apparent real goal, the sheriff said, was to extort $50,000 from quinn's husband, reid. >> we all smelled a rat. i mean it just wasn't right. >> there were many things that just didn't add up. it started with the ransom note. it was in quinn's handwriting and unusually long. secondly, investigators never needed to ask for proof of life during the abduction. because the kidnappers regularly allowed quinn to talk on the phone. and finally, there was quinn's shocking debriefing, where she said she enjoyed having sex with the man she had described as her captor. >> and i acted like i enjoyed it. i'm not going to lie, sometimes i almost did. >> osmanovic would later say that he and quinn met by chance at a gas station just weeks earlier.

a conversation started and an affair soon blossomed. something that was strongly suggested by the recording. >> all right, you know i'm crazy about you. >> what? >> i'm crazy about you. >> quinn and osmanovic told different stories of how the whole kidnapping plot evolved, but authorities suggest that quinn's motive was to get the money, leave her husband and start a new life. >> when this is all over, do i have your word? >> what? >> whatever story we come up with, you stick to it. >> we both have to stick to the same story. >> but clearly osmanovic wasn't convinced quinn would stick to their story. >> do you think he made the tape because he thought that at some point he was going to get accused of kidnapping her and he needed to prove that it wasn't his idea? >> or it was her idea and i just went along for the ride. it was probably a smart thing to

do because it revealed to us in no uncertain terms that quinn gray was not a victim. >> put your hands in front of you. >> jasmin osmanovic was arrested for extortion. and before the sheriff publicly announced quinn's arrest, he had a heart-to-heart talk with her husband. >> tough conversation for you to have. >> yeah. your spouse made this thing up and she had relations with a guy that were consensual, we know it was consensual because we have a tape recording and it's crystal clear. how do you process that information. >> one day after osmanovic's arrest, quinn gray was placed in custody. >> we arrested quinn gray and charged her with extortion. this was an extortion attempt from the beginning. it was not a kidnapping. >> quinn pleaded not guilty. after her arrest, she was defiant. >> if i wanted $50,000, all i would do is take it out of the bank account. >> did you have a sexual relationship with osmanovic?

>> no, i did not. i did not know him. >> why would someone make it up? >> you wouldn't make it up because it's the truth. >> i'm talking about him. why would he make this up? >> because he's a criminal and came in and tried to extort $50,000 from me. >> and in another shocking twist, reid gray decided to stand by his wife. >> i want my wife to come out of this feeling wonderful. i want her to feel great about everything after this is all over, and i think that's going to be the outcome. >> coming up -- >> it's been a roller coaster of emotion from the onset, but i believe in mimi heart she was kidnapped. >> her husband seemed to be standing by quinn, but what did her mother think? >> you believe she was telling the truth? >> and then what kind of legal price would quinn will pay for her escapade? >> the strength of our case were that at all times quinn gray was left alone. >> when "dateline" continues. e"s

e"s across america, business owners are figuring things out.

finding new ways to serve customers... connect employees... and work with partners. comcast business is right there with you. with a network that helps give you speed, reliability and security. and enough bandwidth to handle all your connected devices. voice solutions like remote call forwarding and readable voicemail. and safe, convenient installation. when every connection counts, you can count on us. get the connectivity your business needs. call today. comcast business.

quinn gray had pleaded not guilty to charges she tried to extort $50,000 from her husband in an elaborate kidnapping hoax. but even though investigators considered reid gray as a victim, to the surprise of many, he decided to stand by his wife. two months after her arrest, reid even appeared on the "today" show and offered total support for quinn. >> roller coaster of emotion, from the onset. there are times when you sit in front of the fbi and they present you evidence that she was the mastermind of this and you have no choice but to believe that entirely at that point. but i believe in all of my heart that she was kidnapped. >> quinn's mom also stood firmly behind her daughter, saying jasmin osmanovic was to blame, not quinn. >> i believe she was just manipulated and her mind

snapped. >> you believe she's telling the truth? >> absolutely. >> the fbi and the sheriff do not. >> well, they don't understand what can happen to a person who has a mental illness. >> gail sikes says her daughter suffers from bipolar disorder, a form of mental illness marked by both manic highs and deep depressions. >> i think that she was having a severe bipolar manic episode. she thought she was going to die. you have to remember, she's just oit out of hazelton. >> quinn had only recently been released from the hazelton clinic, where she had undergone treatment for alcohol abuse. her mom thinks once quinn stopped self medicating with alcohol, her bipolar disorder suddenly emerged. on the "today" show, reid said quinn's family had a history of bipolar disorder. >> i know there's definitely something not right, because that's not the wife that i know. >> quinn's mom felt her daughter had a strong defense.

she says that on the tape, osmanovic says he will release quinn. it's one of the few places on the tape where he sounds like her captor and not her lover. >> i can release you tonight, you go home, which i promised from day one, right? >> yeah. >> and quinn's mother, who's never heard the tape, says it was because of quinn's mental condition that her daughter had sex with osmanovic. >> he started blowing in her ear and i think she just wanted to feel the comfort and the feeling of feeling secure and loved maybe. >> with the guy who had just brutally abducted her? >> in her mental state, yes. i believe that is exactly what happened to her. >> that tape doesn't make her sound like a victim. >> well, you have to think it through a little bit more carefully. she thought this man is going to save my life. and is going to restore me to my family.

>> quinn's mom also points out that investigators were never able to document the supposed affair between quinn and osmanovic. investigators admit they couldn't find a shred of evidence that the two had any relationship before that labor day weekend. >> does it give you any pause at all that there's no proof that those two knew each other before labor day weekend? >> you know, it does and it doesn't. we knew that their encounter was consensual. >> you can tell that from the tape? >> yes. regardless of when the relationship started, they knew each other and they were involved with each other. >> but the prosecutor in the case, jennifer dutton, says her office was never shown any proof that quinn suffers from a mental illness. have you seen anything toll indicate quinn was diagnosed as bipolar before that weekend? >> no. her doctor had made the assertion that he believed she was bipolar, although backed off that a little bit and said she

did not meet all the criteria. >> in january of 2010, four months after the incident, jasmin osmanovic pleaded guilty to extortion. in court appearances, the formerly cock, perhaps even arrogant mechanic, now appeared looking like a man who's been had. >> because he's a criminal. >> but quinn gray decided to continue her fight. the state of florida prepared its case against the wealthy mom. >> the strength of our case were all the times that quinn gray was left alone. she was left alone several times overnight. she was often left in cars when osmanovic made trips into various businesses. >> all proving that she could have walked away if she wanted to, could have escaped, therefore, it wasn't a real kidnapping? >> correct. >> what was the truth? at one point reid gray arranged a private lie detector test for his wife. according to assistant state attorney dutton, the results

were not what he expected. >> i've been provided records that she did not pass that polygraph. she was deceptive. i believe at some point he also indicated he eventually listened to that tape, which he had not listened to it previously. >> does reid get this much action? >> you know he doesn't. >> he's not a dumb man, he's a smart man, he's a successful businessman. he was connecting the dots too. >> reid gray eventually changed his mind and with it, his support for his wife. in august of 2010, he was granted a divorce and now shares custody of the couple's daughters. reid did not want to be interviewed by "dateline," but told us i wanted to thank law enforcement and the state for all their hard-working efforts to ensure the safety of my family. and perhaps quinn was ready to

move on with her life as well. in february of 2011, she pleaded no contest to extortion. it was something her mom encouraged. >> i didn't want a jury to find her guilty and send her to prison. >> even though a no contest plea is basically admitting your guilt? >> believe me, i understand, but at least she would not have to go to prison. >> quinn sent us a statement saying she was abducted at gunpoint and never knew osmanovic, but added i do not deny all forms of responsibility for things that occurred after the abduction. and, she says, because of her mental state at the time, her past experiences and her fresh recovery from alcoholism, osmanovic manipulated by every thought and completely altered my belief system about my life. i made the decision to accept a no contest plea to avoid a lengthy, salacious trial that could have further emotionally

harmed my family, my mental health, and my road to recovery. quinn gray and jasmin osmanovic were both sentenced to time in jail, given probation and ordered to repay a total of $86,000 in overtime costs that were run up by all of the law enforcement personnel who worked that weekend trying to find quinn. both declined to be interviewed. both are now free. and apparently they're no long co-conspirators or lovers. >> what's in this for quinn gray? >> i don't know. >> i mean if she divorces her husband, she'd get a lot more than $50,000. >> was it a call for help? was it a psychological call for help? i don't know the answer to that. was it a desperate act to get attention? i don't know the answer to that. i can tell you, she sure picked a colorful way to do it.

>> it's hard to pull off a fake kidnapping, it just is. that's all for now. i'm lester holt. for all of us at nbc news, thanks for watching. this sunday, reopening america. >> now i want it open, and this sunday, reopening america. >> now i want it open, and we're going to open. >> as the number of new cases levels off -- >> i feel great! i feel like it's almost back to normal. bring it on! >> and nearly 40 million now newly unemployed -- >> i'm trying to earn a living. i'm trying to work. >> an eager america slowly welcomes some return to normalcy. >> i couldn't wait. i saw on the news that they were open, and i said, i'm going to go. >> even amid concerns over opening too fast. >> we would ask everyone to hold off on any kinds of parties or large gatherings. plus, new hope for a vaccine. >> we hope, if everything goes to plan, that we could have a vaccine by early next year. >> our studies show theoretically that