on meaningful conversations between people about how we stop this cycle of violence that's driven by readily accessible guns. i certainly intend to lead in that regard. >> we have been told that the suspect was allegedly shot and killed himself. what weapon was found with him? is that the only weapon you believe was used in the shooting? >> we know that there was -- we believe there was a rifle involved. we don't have the specifics on the weapon yet. again, we are still processing that. all that hasn't been collected yet. we do believe right now that he had a rifle. >> could you talk about the process for identifying families

that's still going on right now? is this typical procedure, setting up at the hotel and how long might we expect that to take? >> i guess i hesitate to say typical, because thankfully, we don't do this often. i'm sorry, we had to do it today. we have our victim assistance counselors, chaplains at a nearby hotel, where we took employees to, have family meet them there are families trying to locate loved ones and family members. we continue to stand by their side until such time when we can either locate those family members or identify them as a victim that we have on scene. >> you describe the weapon as a rifle. was the weapon changed to allow -- >> too early to. at this point really it hasn't even been touched as we still document everything.

>> is the suspect's car under investigation? >> absolutely. that's part of the scene. we are making sure that we have correctly identified the car that we believe that he showed up in and then absolutely -- i mean, we will process that as part of the crime scene. >> how many people were shot and killed inside and outside the building? >> i believe that we had four outside and then four inside, plus the suspect. >> don't they have armed security inside? >> that i don't know. >> have you been able to -- you have been able to identify some of the victims so far. everybody goes in and out of the building has a name tag on. have you been able to contact any families yet? >> we really haven't. nothing gets moved.

we don't check wallets. we don't check purses until everything is appropriately documented. there may be some fairly simple ways to identify. we will work with the coroner's office to make sure that's done appropriately with those families. to this point, we have not identified any family of victims. >> as indianapolis waits for the names of the people and for the suspect, how long do you think it's going to take before people let their neighbors know what happened? >> that might be a better question for the coroner's office. they make that official identification. i would think hopefully in the next 24 hours that maybe we can do that. >> have the victims been removed from the site? >> i don't believe so. when we came in here, they were still a couple hours away. you want to address that? >> sir, what was happening at that time?

were people sorting packages? i think i know what happens at fedex. >> again, that's a question that i'm probably not qualified to answer. that would be best served to ask the fedex folks. different things happen at different facilities. i don't know what the folks inside here were responsible for. >> how many people were injured and how many hospitals did you use? >> like i said, i believe we had five that were injured. i can't say with certainly how many different hospitals that they went to. i know we had -- i believe we had at least three but i'm not certain of that. i will let alfi address the

identification issues and if you have questions for you. >> good afternoon. on behalf of the marion county coroner, we are in the process of conducting our investigation. as has been stated, what we typically have to do is wait until all of the evidence has been collected. we are not able to go on the scene yet to confirm any identities. what we will do is work with the victims' assistance as well as chaplains at the identified location for the families to reunify those families with the decedents. we will utilize as much information as possible that are on the decedents to make that identification. as you know, indiana is very specific in how positive identification can be done.

which is identification by a family member, dental, dna and fingerprints. adhering to those measures, we must make sure that the people that are identified on the scene are accurately and appropriately positively identified. that process will take a little bit of time. we have some information so far as to what families are waiting their loved ones to be identified or to turn up somewhere. so we are going to be working with those families to efficiently and very effectively confirm the positive identification. we are still a number of hours out before we are able to go on the scene to conduct our investigation. then after that, we will work with the families. following that process, what we will have to do is we will form our examinations. we will be calling in additional

staff and so additional resources will be available or need to be available to us for the additional staff to be brought in for those examinations to be done within the next 48 to 72 hours to confirm the actual cause of the death. any other questions? >> have all the workers left who were there last night? have they all -- >> i don't have the information. >> besides the victims. >> i don't think there's anything still there. i can't say that. >> can you identify the victims? >> at this time, we have not been able to go on the scene to do any of that. preliminary, what we will do is, i will send information to the rest of the investigating team so that that information can be shared as we get updated information on identities, age,

race, gender and those things that are important for the family members and the community to know. >> can you talk about the toll this is having on your office? you have seen a lot of death this year at the hands of mass shootings. can you put into perspective, how do you do it? >> it's a very difficult job. i've been with the coroner's office for 23 years. i have not seen this capacity in terms of the numbers of mass fatality shootings in a short period of time. it's very disturbing for our entire community. the staff is definitely suffering and is going to need long-term counseling with regard to these types of deaths. it actually has -- we have had to pull in all of our 30 staff to conduct these death investigations and to work with the families. because we do still have follow-up information and things

that have to befamilies. it takes a toll on our staff. we are asking for additional resources so that we will have the capacity to handle these types of death investigations, unfortunately. >> you deal with death almost every day. how is this different when you are seeing -- you can explain the difference? >> sure. the scope is pretty significant when you have this number of people. pulling in all of our staff that are available. calling people that have to come in and assist. as well as surrounding county coroners that are able to assist. additionally, conducting -- we have seen an increase in death investigations in general over the last couple of years. we are trying to work with our law enforcement partners to understand and address these issues that are causing this increase in death investigations.

that is something that our staff is definitely -- has been working through over the last two years to be able to handle these things. because it is mentally draining. it is physically draining. we are going to work for literally the next 24 to 48 hours just to give answers to the families. our first priority is to the families. identifying with the decedent as well as determining the cause and manner of death, providing death certificates for those families so that they can move on with their information and things they need to do with regard to the loss of their loved one. our hearts definitely go out to those surviving family members that are going to deal with this lifelong tragedy. >> a question about identification. if we can't identify the suspect and the victims, can we say that everybody who is okay has been identified, reunited with family members and released?

>> i think that's a safe assumption. yet, i can't say that for certain. we think that we have reunited families and workers and certainly all of those who are -- have been treated at the hospital, have been reunited with family. again, i haven't been over there. i don't want to say for certain that's the case. i believe we have. >> that's it. thanks, everybody. >> good friday morning to you. i'm jeff bennett in for craig melvin. we got an update from indianapolis police and the mayor about the mass shooting at a fedex facility in indianapolis. a gunman there killed at least eight people and then killed himself overnight. the police chief says they may never know the ins and outs of why this happened. the fbi is involved. right now, the head of the field office says it would be

premature to speculate about a motive. he also said the fbi is helping with the search of the suspect's home. this is the latest mass shooting in a string of violence we have witnessed just in the last few weeks of this year from atlanta, georgia, to boulder, colorado, and now indianapolis. i want to go antonia hylton in indianapolis. we have with us frank fragluzi, a former special agent in charge of the fbi's cleveland field office. antonia, we will start with you. we heard it's early in the investigation, it's an active crime scene. they are working to identify the victims and to positively identify the shooter. bring us up to speed. what else did we learn from authorities last hour? >> reporter: what really strikes me coming out of the presser is not just how heartbreaking and chaotic the scene was last night but how chaotic the situation remains now. what we learned from officials, from the police, from the fbi,

is we don't have a positive identification of the gunman. they are working on the identification of the victims. i'm getting resources and information to heartbroken families, which is a time consuming process, of course. after only about 12 hours of investigation time, we still don't have a full accounting of the story here, the motive why this happened last night. they are not sure they are going to have a full picture. this unfolded really rapidly. the gunman arrived and just in a matter of a minute or two began shooting and killing these eight victims. there was no argument in the parking lot. there was no direct confrontation. it transpired chaotically and quite quickly. i want you to listen to what the mayor reflected on at the beginning of the presser. >> what we are left with this morning is grief. grief for the families of those killed, grief for the employees

who have lost their co-workers and grief for the many americans struggling to understand how tragedies like this continue to occur again and again. >> reporter: officials say that this is the third mass killing event in indianapolis just this year. they also emphasize that they want the community and the country watching this unfold to not make this the new normal, to not just accept the shootings are a part of life, and to not just report on these to mourn things but to find solutions. >> frank, authorities are still piecing together what happened, as antonia points out. i want to play more of what we heard during the press conference. we will talk about it on the other side. look at this. >> what we did find preliminarily from the interviews that were conducted was that this suspect came to

the facility and when he came there, he got out of his car and pretty quickly started some random shooting outside the facility. there was no confrontation with anyone there. there was no disturbance. there was no argument. he just appeared to randomly start shooting and that began in the parking lot. and then he did go into the building, into the facility for a brief period of time. before he took his own life. >> frank, he is describing an active crime scene in the parking lot and inside the facility. help us understand the larger process for piecing together something that spans a wide -- a large crime scene. >> this will be a multi-agency event. it's quite likely that the fbi's resources will go beyond just the local indianapolis field office. they will call in evidence response teams from throughout the country. this is going to be a very large

crime scene to process. at the end of that effort, they will come up with an incredibly sophisticated computer-designed re-enactment of what happened. right now, it's a painstaking process. we heard the special agent in charge of the fbi there say that they are searching the suspect's home. we also heard from the deputy chief that they haven't made a positive i.d. yet. we need to learn more about that. clearly, they had enough to go with a search warrant at a residence. perhaps someone consented to that who resides there. we know a few things. it happened at a workplace. we know from statistics that 96% of all workplace violence is perpetrated by a single male. meaning, no other actor, partner or accomplice. we know sadly that over a quarter of all mass shootings in america happen at a workplace. workplaces can be dangerous things.

there are disgruntled employees, fired employees. there's domestic violence and abuse that spills over into a workplace. we will learn more fairly shortly about what motivated this shooter. >> there's no official word right now about whether or not this shooter was a former employee. i want to ask you this. right now, the fbi is assisting indiana authorities. you have led an fbi field office. explain what the fbi's role is in an investigation like this one. >> first and foremost, the fbi is supporting the investigation to determine whether there's any larger issue of domestic or international terrorism. that is the top priority in terms of fbi jurisdiction. secondly, it's simply giving the entire fbi tool kit, evidence response, collection, interview, all of that to the local and state authorities, because those resources are massive and sophisticated. we heard from the coroner about identification of bodies.

if that becomes difficult inside, the fbi brings a relatively new technology called rapid dna, used for mass casualty sites, that matches family member dna with unidentified bodies inside that facility. that happens very quickly. that's something the fbi brings to the table. >> frank and antonia -- antonia, i know you will bring us updates as you get them. coming up, breaking news on the investigation into the capitol hill insurrection. prosecutors secured the first guilty plea in the case. we will have the latest on that coming up next. them have teeth sensitivity as well as gum issues. does it worry me? absolutely. sensodyne sensitivity and gum gives us a dual action effect that really takes care of both our teeth sensitivity as well as our gum issues. there's no question it's something that i would recommend. how great is it that we get to tell everybody how liberty mutual customizes your car insurance so you only pay for what you need? i mean it...

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breaking news just minutes ago. federal prosecutors announced their first guilty plea in the capitol riot cases from january 6th. pete williams has more. today marks 100 days since the insurrection. what more can you tell us about the case? >> the federal prosecutors haven't announced this. it's happening right now in federal court in washington. john shaffer of indiana, who originally was charged with entering the capitol building with bear spray and spraying it at police officers, has now agreed to plead guilty in a plea hearing that's going on right now. he is going to plead guilty to two charges, unlawfully entering a restricted building and obstructing an official

proceeding. what's significant about this case, jeff, is that the government says he is a longtime member of the oath keepers. this is a landmark movement here for the prosecutors, because there's only so much they can do in investigating these cases based on what they have done so far, which is try to exploit social media and messaging to really get into the minds of people who were involved in this. they do need to get some guilty pleas. this is the first one. not only is the first guilty plea in these 400 or so plus cases, it's also a guilty plea involving a member of what authorities say are the two main groups who were at the forefront of pushing into the capitol, the proud boys and the oath keepers. that's why it's a big development happening, as you say, 100 days since the riot. >> pete, as you have been speaking, kamala harris just addressed the shooting in indianapolis. we are waiting for that video to

come in, which we will play as soon as we get it. i have to ask, is this first guilty plea perhaps the beginning of more to come? or we don't know yet? >> i think that's certainly the hope of the government. there have been indications that they are trying to get guilty pleas. there are going to be a lot of guilty pleas. there's three different tiers of cases here. the bottom tier is people who did nothing more than enter the capitol, grin into the camera and take a selfie. you will see a lot of those guilty pleas. that really doesn't mean much. the important guilty pleas are those who were more involved in the violence, more involved in the planning and the government's claim here is that this john shaffer, who by the way is relatively well-known in the heavy metal music world as a member of the band iced earth. if you look him up, that's what comes up. he has some notoriety already.

that's the key to the government's case, to be able to really unlock, who was the central planner of this? how did this come to happen? to get into the minds of the oath keepers and the proud boys, that's the key to this. that's why this is important. >> got it. pete williams keeping an eye on that. i want to bring in vaughn hillyard live outside the capitol. i should say, pre-emptive apology if i have to cut you off if we go to the video of the vice president. today is the 100th day since the capitol insurrection. give us a sense of what you are seeing where you are. >> reporter: i think to answer your question as to what we have seen over the 100 days, to give you an idea, this is pennsylvania avenue. >> let's go to the vice president. >> good morning. i briefly want to discuss the

tragedy that occurred in indianapolis last night. yet again, we have families in our country that are grieving the loss of their family members because of gun violence. there is no question that this violence must end. and we are thinking of the families that lost their loved ones.

and the president will speak later about the case. it is now my great pleasure to welcome the prime minister of japan and to thank him for this visit, which is the first visit to the united states of a world leader. >> we have been listening to vice president kamala harris standing alongside the japanese prime minister who is there for a bilateral meeting with president biden later today. i understand we have my friend and colleague kelly o'donnell with us. can you put into context what we're seeing here, both what we heard from the vice president and we know president biden introduced a series of executive actions a couple of weeks ago perhaps now aimed at curbing gun violence. but the incentive, it appears on capitol hill, to do more is just not there.

>> on the issue of guns, that's one most of the intractable issues in washington, even as there has been widespread reaction among the country after event after incident after tragedy after massacre. and yet inside the halls of congress, it has been a very difficult measure to try to accomplish really since the clinton administration when they had the assault weapons ban, which had a time limit to it. the biden administration is trying to carve a new path there. and yet, they are under criticism for not trying to do something narrower that might get broader support. they have faced that kind of a question each time they have been put into a tough political situation with the balance of trying to be bipartisan or talk about being bipartisan and can that actually happen. of course, today, that was one of the challenges for the vice president, navigating what should be on its own a very big

deal, the first foreign leader to visit the white house in this age of covid. now almost 100 days into the biden/harris administration. suga is the prime minister of japan, new to the office. joe biden often talks about having long relationships with other leaders. prime minister suga is new to the office. had been in japanese government for a long time. today, you will see in this covid era a lot of time spent on trying to elevate the relationship between the u.s. and japan. that's important because they need a counterweight to china as well as north korea. there will be issues like talking about covid. also, the olympics and how will japan be able to carry out that difficult mission of hosting the world athletes without much of the world, since there won't be foreign visitors there and a lot of other issues that go along the business relationship, 5g

technology and that kind of thing. we will see this visit with the prime minister and the vice president. there will be behind the scenes meetings at length today between the japanese delegation and u.s. officials. then we will have the president and prime minister together and something that will look more like administrations of days gone by where there will be a news conference and statements made by the two leaders and a chance for questions to be asked as well. this is pivotal of all the world leaders, this is a coup for japan to have the first in-person meeting with president joe biden. >> a busy friday at the white house to say the least. kelly o'donnell, thanks for putting that into context. i want to go back to vaughn hillyard live outside the capitol. talk us about the security changes you see on the capitol as we mark 100 days since the insurrection. >> reporter: yeah. i wanted to give everybody an

idea where we are. on january 6th, there were thousands of folks that marched down pennsylvania avenue after the president spoke. when they made their way here to the west front of the capitol, they were easily able to access here this west front lawn. that's when you see the images of the west front at the time there was the inaugural platform in which thousands of folks overtook. they entered here from the west front. you gnaw see that there is fencing here. a nine-foot fence that remains. i will have our photographer swing over here. you can see police and national guard presence here as well blocking the main thoroughfares around this capitol complex. this is a changed environment here 100 days later. when you talk about the presence here, there's more than 2,000 national guardsmen still on site. yet, michael bolton of the capitol police, he testify in front of a house committee there are more than six congressional committees looking at the events

of january 6th in the breakdown of law enforcement. i want to let you hear the exchange between congressman butterfield as well as ig bolton yesterday. >> the training deficiencies contribute to the department's inability to carry out its mission on that fateful day. >> i believe, yes, training deficiencies put officers -- our brave men and women in a position not to succeed. >> reporter: ig bolton is working on what is now a preliminary report here in which he said there are deficiencies in training, deficiencies in equipment, deficiencies in leadership. just as examples, he said initially the capitol please -- police did not carry heavy munition in the form of stun grenades that could have pushed

back those thousands of individuals that were attempting to storm the capitol. also, even then, there were shields that were used by capitol police that shattered upon use because of age or because of the way that they were stored. it was the lieutenant general whose own report said they are hundreds of personnel short to have a substantial police force to protect the capitol grounds. the deficiencies remain within the capitol police force. >> capitol police agree but they need time, they need money and they need additional resources to make those changes. none of which they say they have. vaughn hillyard, thanks to you. tonight, a look at where the country stands 100 days after the january 6th capitol insurrection. they will break down the legal, social and political aftermath and what comes next.

that's tonight starting at 6:00 p.m. eastern, right here on msnbc. this morning, fresh outrate over another deadly police shooting. the victim was a 13-year-old. officials in chicago yesterday released graphic body cam footage capturing the killing. he was shot by an officer after a foot chase. take us through what we know happened and why this video is coming out now. >> reporter: what we know is coming from the police and some of it edited police video that was released yesterday. one of the more disturbing images that we have shown our viewers is what has so many people concerned. that is this image of the 13-year-old with his hands raised, appears to be nothing in his hands, just before the officer fired the shot.

police are saying that the firing of the shot and they are indicating that the officer was saying to him as he was running through this alley chasing him, calling out for him to stop and to drop it, drop it, there is video that appears to show adam with something that looks like a gun in his hand. there's another image of police edited video that shows that image of what was in his hand is no longer there. then in a matter of less than a second, the young man turns and at that points hands raised empty and a shot is fired. authorities are saying that this is an indication that this was a deadly force incident that happened in, again, just a matter of seconds. the officer has been identified as someone who is saying now that according to his attorneys

that his client faced a life-threatening and deadly force situation. the family of adam is saying that maybe there was something in his hand and maybe there wasn't. at the time he was shot, they believe there was not anything in his hand. they wish that police had taken other action other than deadly force. why is this video being released now? this incident happened back on march 29. as you can imagine, there was an investigation and it's still ongoing. there was images from so many places that police had an opportunity to look at. in addition to that, they wanted the family of the 13-year-old boy to see this video. they saw the video early early this week. initially, they didn't want it released. yesterday, the family came out and said that they are in agreement that this video should be shared with the public. that's why we are seeing it now. the last thing we should tell you is the officer involved in the shooting, he has been placed on administrative duties for 30 days.

jeff? >> a horrendously tragic case. coming up, how long will the covid vaccine keep you protected? we will dig into new comments from pfizer's ceo about when you will need a booster and a special vaccine stripe team is looking to get doses to some of the most vulnerable people. stay with us. things will pick up by q3. yeah...uh... doug? sorry about that. umm... what...its...um... you alright? [sigh] [ding] never settle with power e*trade. it has powerful, easy-to-use tools to help you find opportunities, 24/7 support when you need answers plus some of the lowest options and futures contract prices around. don't get mad. get e*trade and start trading today. ♪ ♪ water? urgh! (rocket ship) hey! hey! heads up. thank you! water tastes like, water.

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investment to discover new and emerging covid variants. andy slavitt announced $1.7 billion for that effort. >> today we are announcing a $1.7 billion investment to bolster the ability of the cdc and state and local public health departments to monitor, track and defeat emerging threats. whether it's covid-19 variants today or other viruses in the future through a process known as genomic sequencing. >> here are the latest facts. the cdc says 80% of american seniors have gotten the first dose of the vaccine. more than 35% of adults are now fully vaccinated. we average 3.3 million shots in arms each day. the cdc is reporting 5,800 cases of, quote, breakthrough infections. positive covid cases in people

already fully vaccinated. the agency says the majority of the infections were not hospitalized and 29% of the folks were asymptomatic. the ceo of pfizer says people will likely need a booster shot of their vaccine. he believes people will need a third dose within a year of getting fully vaccinated. we may need annual shots going forward. i want to turn to the founder and ceo of advancing health equity. good morning to you. let's start with the head of pfizer saying that he believes people will need a covid vaccine each year like we get a flu shot. do we know at this point how long immunity lasts with these covid vaccines? >> the most recent study showed that we have immunity up until six months. that is immunity from antibodies. there are different types of immunity that our immune system provides.

that hasn't really been studied. we can hope that we have immunity up until six months. most likely we have it longer, especially when we compare this coronavirus to other types of coronaviruses. >> what about these breakthrough infections? are you concerned we are seeing 5,800 positive covid cases among the 77 million americans who are fully vaccinated? that number seems statistically insignificant, but if you are able to contract covid, that seems like it could be a concern. >> right. if you can remember from the clinical trials, the trials are done under controlled circumstances in tens of thousands of people. when you increase the numbers of people who have received the vaccine, you are going to see breakthrough infections. the vaccines are not 100% perfect. they are highly effective. as you mentioned, that denominator is big, 77 million. it's only a fraction of a

percentage of people who are having these breakthrough infections. what we are seeing is that no one is getting hospitalized or dying from the breakthrough infections. these vaccines are actually quite effective. >> let's talk about what's happening internationally. in brazil, covid, as i understand it, has killed an alarmingly high number of infants and children. a large part of the reason why the covid is a big problem is because the president there, a right wing president, opposed lockdowns, only recently embraced vaccines. what's happening in brazil with the variant there? what threat can it pose to those of us in the u.s.? >> it's actually really a tragedy what's happening in brazil. it's almost like genocide. we have a president there who is undermining the public health message, who is not taking the pandemic seriously. as a result, there's no testing infrastructure, no contact tracing infrastructure. the hospitals and icus are

overwhelmed. we are seeing children -- so many children being infected with coronavirus and developing the multi-system inflammatory syndrome as a result. the variant is very scary. we know that it's more transmissible. it's more infectious. there have been reports of people being re-infected with this variant. what's going on in brazil should be a global concern to every nation. >> for folks who aren't familiar with your background, a lot of your work focuses on medical equity. i want to ask about the johnson & johnson vaccine. we are on day four of the pause. we don't know when it's going to be lifted. the thing that was great is it is one dose, no special refrigeration. how concerned are you that this pause will keep vulnerable americans from getting the

vaccine? >> i do have to say, i'm concerned. i do think that the vaccine safety system is working well and that's why we have the pause, i do worry about the length of the pause, especially if right now we are seeing this extremely rare event. i think that this vaccine for rural communities, underserved communities, people unhoused, who don't have homes to go to, the johnson & johnson vaccine really was the ideal vaccine. we don't have a one size fits all vaccine. we shouldn't. because communities have different needs. i'm hoping that the pause will be lifted next week. i think it's very important that americans in various communities have an opportunity to access the johnson & johnson vaccine. >> appreciate you. covid vaccine teams across the country are on a mission.

that mission is to make sure everybody has an equal opportunity to get a dose. one organization is working with states and counties to set aside do doses for the most marginalize ed. walk us through what they are doing there. >> reporter: we have been reporting on how racial disparities in health care have been highlighted during the covid pandemic. this isn't anythingnew. they are hoping what they find will be applicable with other public health issues. they have enacted these teams that have been embedded in the community for about a year. they are working to educate the historically marginalized communities. one thing they are doing that we haven't seen elsewhere is they are using data mapping to highlight where they see the

most issues. for example, they can look at a map and see the areas of the county where there's high poverty rates, lack of access to transportation, low rates of housing. then they overlay that with the issues where they had issues with testing and high covid positivity rates. they target to make sure they have vaccine engagement community events there. the other issue that we have been talking about with these organizations is the vaccine hesitancy and piggybacking off of what the doctor was saying. they are seeing the fact that with this johnson & johnson pause, those in black and latino neighborhoods have called to reschedule, even their pfizer and moderna vaccines, because of the fear about the johnson & johnson pause. i spoke with a community outreach director here about that and the more work they have to put in because of it. here is some of our conversation. >> when you are dealing with a population that already has some mistrust, this kind of, for some people, it says, see, we told

you it wasn't safe. now we are having to work harder and double work in terms of how we get messages out, again. >> reporter: as we look ahead to monday, that early vaccine eligibility for accesses across the country, 16 plus, the program director saying speeding things up but it often justified injustice. that's what they are working to combat here. >> vaccine teams reaching folks where they are. thanks for that. coming up, a mom desperate to find her 6-year-old son after he was separated from his family while crossing the southern border. how they were finally reunited and how other families are struggling to find answers. stay with us. ♪let's make lots of money♪ ♪you've got the brawn♪ ♪i've got the brains♪ ♪let's make lots of♪ ♪uh uh uh♪

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health and human services. officials say the number could go to 35,000. thousands of parents are looking to find those kids, but hot lines are jammed and little information is being shared. some are having to take it into their own hands. tell us about this mother's journey and challenges to get into contact with her son. >> reporter: jeff, we have all seen heartbreaking images of children in custody. imagine being one of their parents. this week we spent time with a mother from venezuela. she fled her home country when she received threats on her life. later her son 6 years old followed. he came to the border with his grandmother and stepfather. but he was separated when deemed

an unaccompanied minor. she traveled to tucson where she thought her son might be. went to headquarters and flagged down border patrol cars and got no information. she finally got a call from border protection asking her to calm down her child because he refused to get on a bus to health and human services. then she got a call from health and human services telling her her son wasn't eating or sleeping asking her to calm her child. you can imagine how distraught she was. so as soon as she was in phoenix she hopped on a plane and took matters into her own hands. i want you to hear her experience.

>> what was it like to get those phone calls, here your son crying on the other end of the line? what was that experience like for you? >> reporter: jeff, a heartbreaking and emotional day but it ended with andrea getting reunited with her son. she is one of the lucky ones. there are thousands more still fighting through the system. we got in touch with a guatemalan man who was calling hot lines to find out. he finally got through to an

operator after an hour and a half and said she couldn't disclose the location. you can imagine how hard that is. >> there are more cases like that given the 20,000 kids, migrant kids, in custody. thanks for that critical reporting. that does it for me. craig melvin will be back next week. andrea mitchell starts after a short break. andrea mitchell starts after a short break. tees in cold. that's true mr. t. i pity the fool who don't turn to cold. ahh. never run dry of... killer attitude. or hydration. neutrogena® hydro boost. the #1 hyaluronic acid moisturizer delivers 2x the hydration for supple, bouncy skin. neutrogena®.

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good day. this is andrea mitchell reports. i am in for andrea in washington with the latest on the breaking news out of indianapolis. local police and federal officials just spoke to reporters about the overnight shooting at a fedex facility ending with at least eight dead, wounded an gunman taking his own life. >> when officers arrived they found a chaotic crime scene. they found several victims injured and several deceased as well as the suspect who was deceased as well of an apparent self-inflicted gunshot wound. he came to this facility, got out of his car and pretty quickly started some random