we're seeing this great, great end point in sight. >> a major step towards trying to get us back to a degree of normality. >> do not toss your masks just yet. what you need know about when vaccinated people will still need it. we have the latest from our team of medical experts, incluing answers for parents who are still high risk. let's get to that breaking news. we just learned about this 9/11 still commission to look into what happened at the insurrection. this has been safe to say, months in the making. there had not been bipartisan agreement but that has changed as of today. >> reporter: that's right. these had been incredibly thorny negotiations between congressional leadership. they kicked it out to the chairman and ranking member of the house homeland security economy who came up with a deal in fairly short order. there will be a truly bipartisan

commission, ten members. the appointments broken up between the various congressional leadership. they will have subpoena power and authorized to investigate january 6 and the immediate events that led up to it. house democrats seem to be moving very quickly. this bill will be in the rules committee on tuesday. speaker pelosi's office has blasted out a statement and yet kevin mccarthy just told reporters he had not seen the final agreement before that news release went out. it's still possible there could be some hiccups in this. this commission has been pretty broadly among the rank and file and now it appears it will be moving ahead perhaps as soon as next week. >> it's an acceleration, that's for sure. that would happen on january 6th is at the core fundamentally of what we're seeing happening on capitol hill which is this

leadership outster of liz cheney. tell us what you're hearing. >> reporter: the take down of our representative liz cheney from republican leadership is complete. represent elise stefanik overcame a last minute challenge. someone who is upset about the coronation of stefanik. she beat him 134 to 46 votes. she came to the micromicrophone talk to reports. she was on message, talking about unify and talking about former president. let's take a listen. >> first i wanted to thank my colleagues for the opportunity to serve add the house republican conference chair. i have prioritized listening to all members of our republican conference and my focus is on unity because that's what the american people and that's what our voters deserve. i also want to thank this leadership team. i look forward to working with

them in partnership, shoulder to shoulder to make sure that we are fighting on behalf of hard working americans. i also want to thank president trump for his support. he is a critical part of our republican team. of course, most importantly i want to thank the voters of new york's 21st congressional district whom i'm honored to represent each and every day and fight for them. >> reporter: house republicans have now cemented the former president as being the center, once again, of the republican party. as for representative liz cheney, she's not going away and not just talking to more -- just middle of the road voters. she's talking to those conservative voters. she spoke on fox news last night. she talked the hugh hewitt. she is determined to be a loud voice within a republican party. >> thanks to the both of you for covering those developments for

us. we have some other breaking developments. this is the fight against the pandemic and the cdc surprise announcement, lifting mask guidance for people who are vaccinated almost everywhere. cdc director talked more about what this means for people all across the country who are navigating different vaccination numbers and infection rates. watch wa she told us this morning on the today show. >> this country is not uniform. there's places that still have higher rates of disease. there are places in the country that have lower rates of vaccination. really people need to look into the their local environment. really what we have done is empowered the american people to make their own decisions about their own health. you know we have about 740,000 questions for you. sam i want to start with you in field. this is change to life as we

have known it for the past year. it's important to remember it's guidance. it's not policy nationwide at this moment. >> reporter: that's an excellent point. this is a reflection of where we. businesses can decide whether or not they will require you to wear mask or not. can you think about anything that's been harder to do throughout this pandemic than work outs socially distanced and wearing mask. i'm in anatomy now. this is a popular gym. this could not have been possible even a few weeks ago. the governor did remove coronavirus restrictions on may 3rd but so many gyms around here, taking it piece by piece, slowly watching to see how it will go. a lot of people not having to wear masks and much of this equipment wasn't here when i was out here a year ago speaking to the owner of the gym.

they were at a point where they had to tape off treadmills, tape off exercise bikes. half this equipment wasn't where it was now. what a total transformation this has been and it's not just gym life but all over the country. we talked to some folks in south florida and how they are taking this in stride. >> it feels great. >> there's a huge part of me very cautious. >> i honestly wasn't that happy about it just because it kind of just goes to the principle of the entire pandemic. we're here to not necessarily take care of ourselves but take care of people around us. >> reporter: there was a point in time when florida really was seeing a spike in cases right around that point in time when there was mayhem in south beach. cases in florida are down more than 30% and more than nine

million people have received one dose of the vaccine. business owners can't ask you if you've been vaccinated or not. i will also say that's what makes this difficult. >> you're right. it is the honor code. it's like businesses got to be looking at mask wearing. now they don't. now it's a vaccination issue. sam, thank you. quite the live shot with the pandemic glow ups behind you. i appreciate that. d.c. turning its page too. you have a lot of activity on the national mall. museums about to reopen an hour from now. talk about the mood here. you know as a d.c. resident, fellow washingtonian here, this is something people in this city and around the country have been anticipating. it is a step that maybe we're getting back the normal here. >> reporter: people have been anticipating this but that doesn't mean they weren't surprised when the guidance came out yesterday afternoon flp was one woman who i ran into here while she was running on the mall and asked her what she thought of the new cdc guidance

and i was the first person to let her know it changed. it is still pretty confusing. as much as the cdc reissued this guidance, you're right it's not policy and state by state, locality, by locality, people will be making their decisions based on what the governments can do in terms of assessing this new guidance. a lot of excitement here. also a bit of trepidation whether it's out of habit for wearing a mask inside, out of precautions because they want to make sure they are keeping others safe. listen to what some have told me about their reaction to this new guidance. >> i think it's about time as long as every one gets vaccinated, it's good the be outside, enjoy life. >> for me, indoors right now still makes sense when i'm around people that are more at risk. it's to each their own but as a teacher it feels like it's my duty. around my friends, around my

family, that's vaccinated that's great news. >> reporter: we're hearing muse seems beginning to reopen. this is where the confusion starts to come in a little bit. as people are waiting outside, they don't necessarily have to wear their masks. as soon as they get inside the museum, d.c. guidance is the masks are mandatory and the museum will have to tell people they will have to wear masks inside. still some growing pains as people try to figure out what it means that vaccinated americans don't have to wear their masks in the same way they used to. >> no kidding on that. thank you.

explain why that is not confusing or why it shoun be considered confusing guidance for folks here. >> my sense is the reason they have looked at both travel as well as other congregate settings, correctional facility, health care facilities as well as places such as homeless shelters where you have a lot of people in place, they can potentiate the spread of disease. all the reporters laid this out. the trouble is the guidance sites. it's exactly right. vaccinated people are less likely to get sick,less likely to get severe disease when fully vaccinated and are less likely to spread it. the trouble with the policy part is when the mask mandate go away, it's the unvaccinated that's posing risk to other unvaccinated those people who have gotten the vaccine who may not develop the immunity with a high enough level of protection.

they want to make sure you're in a closed space that stakes are higher. >> what are you supposed to do for the kids that are young or living with someone who is immunocompromised. >> the vaccinated are less of a threat. let's take them out of the equation. the guidance is correct. i think what the states should do and what most of them are likely to do that currently have these indoor mask mandates is the look at the number of people who have been vaccinated in

their communities and how high the cases are. if the cases are five to ten per 100,000 and that's a low amount, if they base it on that, the chances are someone who is unvaccinated is less likely to come across somebody else who is unvaccinated and is infected. that's where the policy part comes in and you might see states do that. the interesting thing is half states have removed their indoor mandate. we are talk about those states that are blue states that have higher rates of immunization. this guidance is something they may do to help remove that. in terms of kids, kids throughout this pandemic have reflected the community transmission and as long as we can all adult vaccinate and keep those cases down, it makes it safe for them. it's odd to see a teacher without a mask on and kids with

masks on. it will be interesting to see what happens next. >> to some people it does feel a little like whiplash. we spent the last 14 months, 15 months, a little less than that. a year. wearing masks, not wearing masks and then double masking. 80% of them thought we would be wearing masks inside for another year. only 5% thought we would be at this point by this summer. where are you on the scale? are you ready to leave your mask at home most of the time? what do you tell people who say the mask is like a security blanket for me and kept me safe? >> there's a difference between legal mandates and personal choice. people who are cautious and may have medical conditions, keep the mask on you. still wear the mask even if you are vaccinated if that makes you feel more comfortable in crowded places.

i do a lot of international travel for work when there's no pandemic and i know i will be wearing a mask on those long flights to keep myself safe going forward. the thing that's changed that people need to know about is how well the vaccines are performing. that's why you're seeing the guidance change so quickly. we have trial data. we see how well it performed in real world and countries ahead of us on the curve ahead of us in vavaccinations. first time since june 2020, we had zero deaths from covid in my state. get vaccinated is my message. >> that's the message from you and so many public health officials. >> thank you so much for answering my questions. we'll be doing more of this. that's what craig melvin does in the 11:00 hour. he and a team of doctors will be there to get you information. tweet your questions with the

hashtag msnbc answers or e-mail them to talk@msnbc.com. long lines and big gas shortages on the east coast. we have new details from sources on that massive ransom paid to the cyber hackers behind it. when you can expect the long lines to go away. we're talking with our security expert about whether the country is ready for more of these. israel now launching 150 air strikes in the gaza strip. thousands of israeli soldiers still deployed around the gaza border. we're live on the ground in israel, coming up. e live on the isra, elcoming up. that delicious scramble was microwaved? get outta here. everybody's a skeptic. wright brothers? more like, yeah right, brothers! get outta here! it's not crazy. it's a scramble. just crack an egg. my name is douglas. i'm a writer/director it's a scramble. and i'm still working.

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a ton of drivers up and down the mid-atlantic in the southeast are still dealing with long lines even though the really important pipeline, the colonial pipeline is back up and running again. look at this video. senior government sources tell nbc news the pipeline operator paid nearly $5 million in ransom money to hackers. i want to bring in tom costell outside a gas station in bethesda, maryland. now the president of cyber security firm of crowd strike with the new developments this morning. tom, let me start with you here. i have to tell you, you could have interviewed me for your

nightly news spot last night. i went to five gas stations, under e. went on the gas buddy with their tracker. this was last night even after the pipeline had been already open. >> reporter: i think a lot of people are doing the flintstones right now. their feet are beginning underneath their cars trying to move under the road. we have multiple gas stations backed up. every one of them is out of gas. that's the situation here. behind the camera and he can't turn because you couldn't see it well, they just got a gas shipment at another gas station right around the corner. maybe things will start to improve. look at the numbers right now on the number of gas stations that are right now out of gas. 17,000 gas stations nation wide. mostly along the east coast and look at these numbers. look at the second number. d.c., 87% of gas stations would you tell us gas right now. florida, 30%. georgia, 49%. maryland, 42%. north carolina, 69% of stations

without gas. 51% in south carolina. look at the average price for gas. nationally, keep in mind this is the entire country. 3.15 is the national average. national average 3.03. up 8 cents from the last week. now look at the price in d.c. 3.15, virginia, 2.93. this really is very much an east coast issue because that pipeline, all 5500 miles moves up the east coast. you mention they turn the spicked back on but it will take several days to move through all 5500 miles of pipeline. refuel, restock all the tank es, trucks, fuel tanks and the gas pumps.

now as for paying that ransom, colonial still is declining to comment on this but senior government officials say colonial did pay that $5 million ransom. they paid it in bitcoin, which is the currency of preference by these cyber criminals. they paid it because this is the alternative. if they didn't pay it, then you'll have many more days of nothing happening and grinding the economy to a close, to a stop on the east coast. >> tom costello live for us there. tom make such a good point. if they had not paid the ransom, you might have this issue with the economy grinding do a halt. by paying the ransom, does that not open the door to many more attacks like these because if one company will pay it, what's to stop other companies from paying it down the road. >> it dud open the door and the door has been opened for a

couple of years. people have not seen the impact. you see long lines, people unable to fuel their trucks and vehicles, that's now fore front for us. this has been happening if many years. this really important issue. while the u.s. government has attributed this to an organized crime group, don't take for minute the fact our nation state adversaries are watching what's happened. they have the capability to do this long term. they are watching the impact, the physical impact as tom described on our economy, on our infrastructure, on people's day-to-day lives and they recognize with these tools in their arsenal they can launch these types attacks. that requires companies be much more proactive in how they protect their infrastructure. >> we're so glad to have you on because this is your work. you are so knowledgeable at this. you're such an expert on this. how do you get to the point

where there's no longer such an incentive of we see regular folks stuck in these long gas lines. how the you get past that in. >> there's one way to do it. you take the incentive out for the adversary. in this case it's about money. how do you turn that off? there's two ways. one, the federal government has a role in deterring this type of activity through some type of law enforcement actions to be able to incarcerate people who are engaged in this type of activity. perhaps it's financial sanctions against the countries that are supporting this. maybe not the government but they're allowing people to operate within their borders. more importantly, organizations need to be much more proactive in protecting their infrastructure personally because the government doesn't have the ability to scale and protect the hundreds of thousands of networks across the country. they've got to be using end point technology to detect these attacks to prevent. they got to be hunting in their environment, looking for ind

-- indicators that an adversary is there. this is really a two-pronged approach. the government has a role to detect and deter the adversary. companies have to protect their infrastructure internally. >> it's so great to have you on. thank you very much for talking us through all that. we'll have more on the breaking news this morning. the gop firmly cemented now as the party of trump, at least for right now. we are live on capitol hill with the implications of that leadership shake up and where this goes next. answer nbc news exclusive you'll only see here. migrant kids being held and living in crowded parked buses in a texas lot. some of these kids for several days. we'll take you live to dallas with this new report and the national reaction to it, coming up.

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assault on gaza. deploying thousands of israeli ground troops. no troops, those troops have not entering the territory. let's go live to israel. martin, it's wonderful to see you. it's unfortunate it's at a time like this. a dramatic escalation of the conflict here. tell us more about what we're seeing and put it into context for us. >> reporter: you know, the potential for this conflict of growing, escalating is really becoming much, much worse. today this afternoon in the west bank. five palestinians were killed in clashes with israeli army. that's in the west bank. over in gaza the fighting has been pretty consistent all day today. it's about 6:00 in the -- half past 5:00 in the afternoon.

palestinians firing rockets into israel, israeli planes bombing gaza. that's nothing camcompared to t intensity of overnight. it was a 200 rocket bar rage from hamas into israel sending the israelis from their beds to woman shelters. israel was smashing hamas installations in gaza. what was new overnight was israel has been targing a very sophisticated complex network of palestinians tunnels underneath the city. there's a sophisticated network. that's what israel is going after. that's where palestinian fighters have been hiding. at the same time, they are building up the israeli troops on the border. there's two infantry bre good day -- brigades waiting. they are raeld to escalate if

the palestinians don't stop firing. it's as easy for us to bomb, to send rockets into israel as it is to drink water. these are fighting words from both sides. >> what about the israeli prime minister? how is he navigating this? you now have about 20% of the powulation who are palestinian-israelis. >> reporter: the big surprise has been the extent to which the israeli arabs and israeli jews have been fighting each other. although the pictures are dra plattic and horrible to look at, it's mobs of young arabs attacking individual jews and mobs of israeli jews attacking individual arabs. it's not a widespread thing yet. it could easily be.

one of the issues is there's a will the of guns on both sides. the arabs have been collecting weapons illegally in their villages and towns. at the moment he is saying we have to avoid any threat of civil war. prime minister netanyahu is talking about sending the army into the town and mixed towns with israeli arabs and jews living together. it's extremely volatile situation. five straight days of fighting spreading from gaza into israel and now into the west bank. >> martin, who knows this area better than anybody. martin, thank you so much for your expertise and your reporting this morning. it's great to see you. back here in washington now. turning back to what's inside the republican party. elise stefanik now the number

three republican in the house. taking over as conference chair. why? you know why. we have been talk about it on this show. liz cheney refuse to say quiet about donald trump's repeated lies about the 2020 election. >> i believe that voters determine the leader of the republican party and president trump is the leader they look to. i support president trump. voters support president trump. he's an important voice in our republican party and we look forward to working with him. >> with me now from capitol hill is jake sherman. you've been covering this story for week. it's now friday. 10:34 eastern time on friday morning. if there was any doubt left for anybody about who is the head of the republican party, in the eyes of most of these house members, elise stefanik just confirmed it, right? >> reporter: absolutely. we knew there going into this. we knew that president trump was the animating figure of this house republican conference.

the reason liz cheney was pushed out was not because she wasn't conservative. it wasn't because she -- anything besides the fact she wasn't supportive of donald trump. there's the idea that republicans want to move on on one hand. they want to focus on joe biden and democrats. there's the fact that president trump inserts himself into the news cycle or his allies do or whatever. republicans have to answer for that. those are the two competing things and how do they move beyond that, if they do at all. mitch mcconnell says i'm focused on the here and now. donald trump is the past. kevin mccarthy, elise stefanik are not doing that. >> what do you think of liz cheney showing up. next interview with fox news. conservative audience. now she's in new hampshire on public radio. if you're reading into where she is going to talk to the media

and you're thinking about whether she has presidential ambition, does that not say something to you. >> reporter: you never find yourself in iowa or new hampshire by chance or coincidence. she wants to be the face of the other wing of the republican party. she makes no bones about that. she wants to bring the republican party back to where it was pre-donald trump. it's going be very difficult because that's not where republicans want to be. will she run for president in i don't know what her constituency is. she has an election next year if she chooses to run where she faces a whole array of primary challengers. one will be backed by donald trump. we'll have to see. she is a martyr for her cause and she's a media super star. those two things will animate her going forward. >> jake, this january 6th commission. in a nutshell, how significant is it? >> reporter: big win for pelosi.

will be on the floor nec week. republicans will probably vote for it. democrats have absolute majorities. a big victory for pelosi and people who wanted to see this commission. >> for people who want to see answers. thank you so much. coming up in the show, a former associate of republican congressman matt gaetz expected to accept a plea deal in court monday. this could be significant. we're talking about what it means for the florida lawmaker, coming up. e florida lawmaker, coming up. it's so busted, you can't use this part of the screen. definitely cracked every phone i've owned. (announcer) you broke your phone, so verizon broke the rules. for the first time ever, new and current customers can trade in their old and damaged phones

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joe greenburg will plead guilty in a case that sparked a sex trafficking investigation into himself and gaetz. it is an indication he might be ready to cooperate. congressman gaetz has not been charged and denied any wrong doing. for some clarity, let me bring in pete williams. what does this mean if you're matt gaetz now? >> reporter: your close friend and the person who were potentially involved in federal crime according to the government and the people we have talked to is about to be much higher in terms of his level of cooperation. couple of things to think about here. number up with, this is not a big surprise because this was pretty much signalled in april he was going to cooperate. his lawyer said to the judge, let's hold off on scheduled anything further. we might be able to work something out.

that was a pretty strong tell. the government would not be prepared the move to this stage if they didn't know pretty much what matt gaetz was going to tell them and had not done some preliminary work to try to corroborate its voracity. what does the plea deal mean? he will cooperate. in return the government will file probably a reduced number of charges that he'll plead guilty to. he faces 33 counts now. i would be very surprised if that number isn't significantly reduced when we found out the terms of it on monday. the number of -- the extent to which it is cut back will tell us about his level of cooperation. >> what do you on monday morning at this hour in. >> i'll be waiting for supreme court opinions. >> all right. we'll have you then and probably have ken as well. thank you very much. coming up, eight fully vaccinated members of the yankees, including player test

positive for covid. our medical expert is next up to explain how this could happen and talk more about how the cdc has relaxed the mask mandate for people who have gotten their shots. we'll talk to about how local governments are handling this big step towards normalcy. taking you live to san francisco after a quick break. machine live to san franccois after a quick break. machin the calming scent of lavender by downy infusions calm. laundry isn't done until it's done with downy. over four million people on medicare... made a choice... to take charge of their health care. with an aarp medicare supplement insurance plan from unitedhealthcare. medicare supplement plans help pay the out-of-pocket expenses medicare doesn't... giving you greater peace of mind. you could also see any doctor, any specialist, anywhere in the u.s. who accepts medicare patients. call today for your free decision guide.

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it's not crazy. it's a scramble. just crack an egg. ♪ (ac/dc: back in black) ♪ ♪ ♪ it's a scramble. the bowls are back. applebee's irresist-a-bowls all just $8.99. from prom dresses to workouts and new adventures you hope the more you give the less they'll miss. but even if your teen was vaccinated against meningitis in the past they may be missing vaccination for meningitis b. although uncommon, up to 1 in 5 survivors of meningitis will have long term consequences. now as you're thinking about all the vaccines your teen might need make sure you ask your doctor if your teen is missing meningitis b vaccination. . do you feel it? do you feel we're getting closer

to some sense of normalcy? we are, a day closer to that. health experts say there's still a ways to go. i know you know by now the cdc says you do not need mask if you're fully vavaccinated. you have business, cities, already starting to ramp up a push to attract people to come out of quarantine. one place ready to go is san francisco. 75% of san franciscoans over the age of 16 have gotten one of their shots. more than half of those people are fully vaccinated. that's good number. those are good numbers. they are being seen as the green light to get ready fully for visitors and tourists to the pay area this summer. let me bring in jake ward. jake, you got san francisco officials feeling pretty confident that they will get back to normal and pretty soon. >> reporter: that's right.

we're standing here at the hub of tourist traffic in san francisco looking at the prospect of having visitors coming to town. doing things indoors. from here you can get to all manner of aattractions, the ferry, all of that could be reactivated. if you look at numbers when it cops to tourists and the revenue they bring in, they have took an incredible hit in 2020. the number of tourists drop from over 26 million in 2019 by 61%. just a huge drop off. then that means incredible lost revenue. you're looking at more than $10 billion on a typical year. down by 78%. just an incredible hit. officials here really eager to get back to it. that said, it's touch and go in was first city to lockdown. it may be the last city to say you can take off your mask.

city officials are not changing anything until the state adopts the guidelines. ef every one is still wearing mask. we're hoping for a summer in which international visitors return. >> lit be a little little busie. jake ward live from san francisco. thank you. dr. azar, let me go to you. part of this -- i will pull on the thread of the honor code. i'm fellow americans are telling the truth they are vaccinated. you have a statement, as far as businesses, essential workers are still forced to play mask police for shoppers who are unvaccinated. are they supposed to become the vaccination police as well? i wonder, as you think about these things, your reaction to this and where, as a public health professional, where does

that responsibility lie for determining who tells the truth and how you prove that, if you will? >> you bring up a lot of really good points. i'm not sure we have an answer. this is completely unprecedented when you think about it, hallie. i think a few points to remember are that these -- the cdc guidance are only re recommendations. they have no authority to execute this as a mandate. this will be left up to state and local and tribal authorities to make a decision about what's right for their localities. i hope that they make the decision based on the percentage of the population in their area who is vaccinated as well as the number of cases. public health officials throw out less than 5 per 100,000 cases. >> one thing that has come up is

the idea of breakthrough cases. you look at what's happening with the yankees. i want to be clear and i want you to be clear. that means people who are fully vaccinated against covid but get it are super rare. we don't want to alarm people there's a sense if you get vaccinated you will catch covid. that's not the case. you have this kind of bizarre cluster where you have eight people from the yankees baby who -- from yankees baseball who tested positive. dr. fauci said, this is such a rare thing. how do you explain this? how did this happen? >> we have to be careful about the messaging. we don't want to overlook the millions of people who have not gotten infected, who have been vaccinated. the immune response to vaccination is a very complicated thing. there are a number of -- a

myriad of factors including age, sex, underlying medical history, medications, behaviors, alcohol intake, that's a short list of factors that influence what kind of immune response you are going to mount to a vaccine. there are reports that the individuals received the johnson & johnson. we know it's roughly 72% or so effective at preventing symptomatic disease. that's still a significant number of individuals who are going to be vulnerable to breakthrough cases. the good news, we found out that none of the individuals were sick enough to be hospitalized, which is what we want to see. the vaccine performed well in terms of that expectation. i think it's a cautionary tale. you are not 100% immune in spite of vaccination. >> as you point out, tons of people in this country have gotten vaccinated fully and have not contracted covid. dr. azar, great to see you when

there are so many questions from people and you are answering some of them. we appreciate it. if you have more questions -- so do we -- next hour that's all we are doing. we are answering questions, or at least craig melvin is. if you have questions, tweet them or email them. craig and doctors that they have on set and ready to go will answer all of those for you. up next, that exclusive new nbc news reporting. migrant children living, eating, using the bathroom on crowded buses in a parking lot. some for days at a time. we are live in dallas with this new exclusive reporting just ahead. struggling to manage my type 2 diabetes was knocking me out of my zone, but lowering my a1c with once-weekly ozempic® helped me get back in it. ♪ oh, oh, oh, ozempic® ♪ my zone? lowering my a1c and losing some weight. now, back to the show. ozempic® is proven to lower a1c.

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[sfx: fire truck siren] onstar, we see them. okay. mother and child in vehicle. mother is unable to exit the vehicle. injuries are unknown. thank you, onstar. ♪ my son, is he okay? your son's fine. thank you. there was something in the road... it's okay. you're safe now. ♪ look at what's happened to me.♪ ♪ i can't believe it myself.♪ maybe it is dirtier than it looks. it is dirtier than it looks. try tide hygienic clean.

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buss for almost four days, a bus, no bed, no shower, no change of clothes, all while they were waiting to reunite with families or sponsors. dasha burns has that live from dallas. to be people listening to this, it seems extraordinary that this happened. what more can you tell us about what happened and then how the administration is responding to your reporting today? >> reporter: hallie, as the white house and health and human services say they are investigating what happened here in this parking lot, it is now empty. you can still see the fresh tire tracks from when it was filled with buses filled with migrant children who according to advocates of the children and the owner of the bus company saying they were here overnight, eating, sleeping, using the bathroom within the bus. the owner of the bus company said he would see it full of trash, sometimes the bathrooms overflowing.

a 15-year-old boy was stuck on one of the buses from saturday to wednesday, according to his family. i interviewed his uncle and mother who told me they could pick up the boy on monday in washington state where they live. instead, monday came and went and they heard no word until finally joel, the 15-year-old, was able to get his hands on a cellphone from one of the other kids, called his family, told them what was happening. hear from his mother who stayed by the phone 24 hours a day desperate to see when she would see her son again. here is doris. >> translator: it's frustrating not having news from him. all of a sudden, he calls that he is still in the same place. what can one think? nothing good. because supposedly, he was on the way. that monday he was arriving here. and then suddenly, he calls saying that he is in the same place. >> reporter: hallie, the white

house for its part is saying the reports are outrageous, unacceptable. they are investigating. there's no excuse for this treatment of children. they will ensure that those responsible are held accountable. as i have been talking to advocates, they say it's not isolated. they get calls like this every day. dr. cohen, who represents the family, says this is an example of a system that has broken down. >> dasha burns, thank you for being on top of the story and bringing it to us live. thanks for watching this hour of "hallie jackson reports." find us on twitter with highlights. then in an hour or so, you have dr. fauci joining my colleague andrea mitchell. right now, it's craig melvin picking up coverage with everything you need to know about the new cdc mask guidance.