a lot of the solar is 100 people. i mean, i mean, i saw it in my in my name is i believe it doesn't look like this is off the field. but you actually puzzle to you through that actually use the machine which is says at the bill mean you could put your budget that i would continue to tell you

with a dinner each cookie famous from a credit issued by both of us in silicon valley elite who is out of touch with the rest of the world. this is the key to understanding lucas b walks logic. although it's not the only part. these workers are miserable by design. they can write code and send your account. never talked to anyone. it says i'm so you can get the work back on a spreadsheet. if you need to, to see these letters and numbers and identifying the worker, you don't see a name. you don't see where they live. you don't see what their situation is. you don't see unless you keep track of it yourself. have they worked for you before or not? oh, do these ghost workers really know who they worked for? have they ever heard of lucas?

b, y. we showed them the footage of the figure 8 founder talking about their work ah, with technology tactics, tiny amount of money, and then get rid of them when you don't need them anymore. giggling overpaying people danny's and yeah, but okay. now i'm going to start arguing with like, i do about the eyes when they get me. and it's kind of surprising, i guess, a little bit to see. there's so openly openly talking about that view, they have of the workforce it's, i guess it doesn't always probably be that much, but yeah, it definitely kind of sucks. i guess when they could be paying them a lot more or yeah, at least showing some appreciation or maybe even some,

some discretion basically saying in person, you know, you hired somebody for 10 minutes and then this way you don't have to look at the person and you just goodbye. so that's kind of just, it is kind of the fact that the head of the company, people are that disposable. that really isn't right. i don't, i don't like that. so i like what i do when i have something to say, and i will say it. so i'm not disposable ah, manage this invisible workforce, hiding behind your screen. there are those who feed algorithms for next to nothing . it's the people in charge of tidying up the web, the social media cleaners who work on sites like facebook or instagram. these workers are never mentioned in the sleep presentations of the silicon valley c e o . i started building

a service to do that. to put people 1st and at the center of our experience with technology, because our relationships are what matters most to us. and that's how we find meaning and how we make sense of our place in the world. today with 2000000000 users, facebook no longer has anything to do with mark soccer bags. initial vision of the site with violent videos, hate speech, and pointed graphic images. more and more content has to be deleted and it isn't always robots doing this job. there are once again humans hidden behind the screen . determining if something is hate, speech is very linguistically nuanced. i am optimistic that over a 5 to 10 year period, we will have a i tools that can get into some of the you answers the linguistic nuances of, of, of different types of content to be more accurate and flagging things for our

systems. but today we're just not there on that. so a lot of this is still reactive people flag it to us we, we have people look at it. these people are in charge of sorting and managing content on the network, facebook call them content reviewers. ah, according to their site, facebook has 15000 workers doing this job across the world. in ireland, portugal, the philippines, and the us. ah, we contacted facebook, but the company refused our request for an interview. ah, so in order to meet these moderators and understand their rule, we identified facebook's main subcontractors. multinationals such as mature, cognizant or accenture. ah,

we found this job offer for a content reviewer for the french market. in portugal the creek. why is one of the journalists in our team? he responded to the ad and was offered the job ah. before taking, he received his contract, which included his monthly salary, $800.00 euros a little over the minimum wage in portugal, with a food allowance of 7 euros $0.63 a day. facebook isn't mentioned once in the document. even when directly ash, accenture refused to give the client's name. i was just wondering now that i took the job, i'm going there and i'm going. i was just wondering if i

could know the name of the company i'm going to work for now. we can or will the name? yeah. it's the question that we can not to say the name me . this is where greg why will be working at the extent your offices in lisbon before getting started or journalist was sent to a welcome meeting. the footage is a little shaky as greek wise filming where they hit camera. having a meeting with accenture. why isn't the only new employee 12 other people are starting the role at the same time? another french person, along with some italians and spaniards, and each our representative is running the welcome meeting. welcome you all my job

and my job is to help you all the relationship with. after the vacation documents and social security paperwork, the small group finally find out which company they are working for, but it's top secret you must have been told by seeing that you cannot mention. that's why i'm working for this, but the client is really very many. you cannot mention anyone that are willing to take ok. if someone asks you where you work, you work for extension. ok. we still, we have this mandate. they feel. so if i'm talking to some colleagues from accenture, nothing because it in my work, i can feel that i work for facebook. ok, this is not allowed. it's completely like confidential. the work is that he's looking at the case code names, confidentiality clauses, and a complete ban on cell phones. facebook gives you the life of a secret agent for

a 100 years a month. and if you're the chevy type, the following argument should shut you up pretty quickly. like an agreement and you cannot. right? that's agreement because by law we can do like we can punish you by law with, you know, it's confidential or cleaning up. social media is a bit like doing your family's dirty laundry. it has to be done, but nobody talks about why so careful? what does the job involve the we continue discreetly with great. why? the before becoming a moderator. greg, why has to follow a 3 week training program? moderating facebook content does normally involve deleting violent videos or races,

jokes. it's a lot more complicated. at the moment, the algorithms can't handle everything. every decision must be justified using very strict rules. this is what we learned during the training. every day is dedicated to a different theme during the program. for example, nudity violent images or a speech on the agenda today. dark humour and jokes and bad taste. we will remove the violin if the person that you eventually need real person is visit if you are meeting and then going to be in the market. what do we do when there's a walk in the event? who here's an example of an inappropriate joke about $911.00. it may seem

over the top, but there are dozens of rules like this for each category, which can be difficult to get your head around. take nudity, for example, depending on what part of the body you see or their position. the moderator can't always make the same decision. ready here's an example from the exercises to better explain. greg, why decided to delete this particular photo. but according to facebook's rules, he was wrong to do so. in the feedback session, the trainer offers this explanation. if we can go in here and that is taking place on the nipple, that's exactly why i'm having so much trouble understanding you now to take picture

of a photograph of a woman and you show. ready a tiny nipple. and so on one hand, because we have 100 percent uncovered label. on the other hand, you're almost full picture. and you don't do it because it doesn't look exactly right. yes. but you, you're going from what you would have to learn through applying facebook rules without questioning them. is the number one rule, a principle that will be drilled into you all day every day has to be life along with the respective. and we just seem to like to do our job. sometimes we'll find them job because not my

training program with the end goal of turning you into a machine. pedro worked for 6 months as a content reviewer for facebook and accenture. he agreed to respond to our questions, but only if he remained anonymous 2 years after leaving the company, he still remembers the numbing side of the room. you have to play by their game. or else you will have a job at the end of the month. and that's the point where i just felt that was a robot and just doing as many pictures and videos as much as possible, just because the was just, that's the only thing i can do there just there with numbers and clicking enter numbers, enter numbers, and the hardest thing for pedro is trying to forget everything that he saw on that

screen over 6 months for it. we're not mentally prepared for. it's all the stuff that they don't really give us the inputs before. and it just comes to you as a shock. this just comes to like a wave here have this in front of you, and you can really say yes or not. if you give me a 1000000 years to 1000000000 euros, i would not for me ah gemini, where along to the find that the, the biomass of sly inside the weights applying infects, fell by 76 percent in the last 26 years. so instead of just becoming much, much less common, which means all the jobs that they do are not being done anymore. and that, that is the real danger. and that's what's going to impact on

the right. now there are 2000000000 people who are overweight or obese. it's profitable to sell food that is fancy and sugar, and the other, not at the individual level. it's not individual willpower. and if we go on believing that will never change as obesity epidemic, that industry has been influencing very deeply. the medical and scientific establishment, ah, what's driving the reason? it's corporate, me. ah, what pedro described to us the way though shocked at wash, is over you unexpectedly, is exactly what happened, a great one. it started around the 5th day of training during the practical

exercises, a stream of her rhythmic images and unbearable videos that must be watched closely in order to make the right decision. according to facebook's criteria, the same horrific scenes are unfolding on his neighbor's screen to night. take a glass of water. mm you . but one room, you're on the, on the got the mobile, the get it, don't you just do the tool because you bought the new data got on the mac screws. you can also do

like this on a daily basis for great. why and is group luckily they can always rely on the useful advice of the trainers to feel better. i want the real real rate of the rain. if the macarena isn't quite enough to cheer you up, the business also has psychologists available for the most traumatized moderators on this day a video lasting several minutes brought the violence to another level for greg, why during the break, everyone tries to shake off the shock by discussing the grim video, they've just witnessed the was with david

and they will they play with saturday. the guy who is other than the yeah i'm, i'm very i didn't on the mom and i think you know why realizes the extent of the damage this job can cause when talking with a former moderator who is now a trainer like, oh, you go. they just see people being in my brain, i was like, i can, i'm running a close, you know, like i can not anymore take like 10 minutes to deal.

i mean, but you know that they can watch running a lot of the street. anyone will still bring it wide. you have to tear. there is a deal every day. like i'm cleaning the trash. right. you know, i know. okay. but at least they know that every years old. so then when i, even 2 years after quitting the post, pedro still has very vivid memories of certain videos. there's a few things that i saw. those things are going to stay with me because i remember them as it was yesterday. very emotional,

sometimes i remember sometimes people used to like they were working, being productive and suddenly they just stand up and run out of the room. that's ok because sometimes there's trauma built. just the and for pedro left him feeling helpless for me. but if you see someone getting murders the only action take this example, you just erased it out of the platform. you don't really go into depth of like calling the police for example. like never really feel content with what you're doing. you're just going round in circles and just flick bombards with all this stuff. like a mixture of emotions that you go through. and one day, 8 hours for how many were you and you thought it was? we were 30 when you started? 30 from that's 30. that started just decreasing month by month. until now there's only like 3 people to drill claims that

a lot of people struggle to deal with the rule and end up quitting. to understand what pedro went through and what greg was and his colleagues are currently experiencing. we met up with a psychiatrist professor to rebuild be is a specialist in post traumatic stress disorder. for example, he works with police officers who have been involved in terrorist attacks. we show him the footage we fill. ah, many people should consider the treatises present this issue certain best sense of it from, from others if emotion to curse approve was well super lawyers and often menu up often times that i've been equally middle. those have been the little girl you per year when i was going to pigeon. if the actual politic indices,

most of the measure, voice, sushi portal, the new year, new horses ski. but the united, pathetic, thicker. got his measure in forces employed with forces sick for member has it all situated it was due to no sit up? are you getting yes, because we also talk to him about the famous confidentiality classes imposed by facebook at cook children to do so. k worker, the short if natalie did say it possibly offered key or above was used to the school. now, please walter, does it because you today? she whole move more bags of the move if so how do talk

hobbler? who don't back to anxiety trauma, stress cleaning up social media comes at a great cost. ah, greg, why decides to quit only 2 weeks later. still in his training period. ah, he received his paycheck just before leaving his hourly pay written at the top for euro's $0.62 gross. this is a tough pill to swallow for his colleague. ah. the ice cream shop. after our experience there, we contacted accenture, their response was a brief e mail that didn't once reference facebook. it did, however,

contain this phrase. the well being of our employees is our priority. to finish our tour of the internet, trash cleaners the invisible workforce behind your facebook or instagram feed. we had one last meeting. sarah roberts is the leading researcher specializing of those who work as moderators. she is a key figure in this field. we met her at the university where she teaches in california. she presented us with an analysis of the rise and development of content moderation. over the past year, we are talking about a scope and a scale of magnitude that has not been seen before. billions of things shared per day on facebook. hundreds of hours of video uploaded to youtube per minute per day, and so on. the response has continued to be. we'll put more content moderators on

it, which means that, that it continues to exponentially grow. it has gone from next to nothing kind of line item in the budget to being a massive, massive cost center. meaning it doesn't actually return revenue. it's not like a new product. it's just seen as an economic drain. and the way we manage that problem is by pushing it on to some low wage workers and to do it as cheaply as possible. because again, that stacks up when you double your workforce in 2 years that it does not come for free. this is why companies like facebook use subcontractors, but according to this researcher, this isn't the only reason. it's about labor costs, but it's also about creating layers of lessening responsibility between those who solicit this kind of work and need it. and those who do it and where they do it, they remove themselves, they put themselves at

a distance from the workers and their conditions. and it's not just your graphic distance, but sort of a moral distance. so when that content moderate or some years later alleges harm or you know, is having trouble psychologically or emotionally because of the work that they did, then it may be possible for that company to just claim responsibility for that. even though ultimately they really are responsible because they ask them to do that work in the 1st place. despite these precautions, 3 former moderators filed lawsuit against facebook in the us. a few months ago. all 3 were working under subcontractors. all claim to be victim sir. post traumatic stress disorder, the american company refused to every request we made for an interview. they did, however, send us an e mail to explain how facebook, with his partners pays great attention to the well being of content moderators. working on its platform, which is an absolute priority to finish off. here's some of the latest news from

the sector. while these ghost workers are left in the shadows, it's business as usual for the companies working in this new sector. a few weeks after filming figure h, founders sold his company for $300000000.00. well at least now he has good reason to be happy i. i . ready ready i use the

when i would show the wrong when all just don't the rules. yes to figure out the thing because the after an engagement equals the trail. when so many find themselves well the part we choose to look for common ground. i haven't been in my no phone 6 months and i just saw under the format isis fighters and they're now boarding a philippine naval ship with the family. i've been

the whole $900.00 just aren't abdulla still don't know what's waiting for them. can i get a hold of me . ready ready i knew gold rushes underway, and gunner thousands of ill equipped workers are flocking to the goldfields, hoping to strike it. rich children are torn between gold education. my family was very poor. i thought i was doing my best to

get back to school, which still will have the strongest appeal the shocking revelations bible, gary's health ministers. he admits cobra vaccinations failures cost the country almost $10000.00 lives assertion athletes. carolyn. busy 15 notching gold is left western media athletes increasingly seeing red is the question, the team's right to even be the patches of chemical waste contaminated soil and toxic emissions. and if our mental specialist outlines for the potential dangers of this deadly blast in germany mostly from a chemical point of view, it is really possible to imagine the huge catastrophe.