kind of surprising, i guess a little bit to see there's so openly openly talking about that view. they have of the workforce it's, i guess it doesn't always surprise me that much, but yeah, it definitely kind of sucks. i guess when they could be paying them a lot more or at least showing some appreciation or maybe even some, some discretion, basically saying in person, you know, you have somebody for 10 minutes and fire them this way. you don't have to look at the person and you just goodbye. so that's kind of just, it is kind of the fact that the head of the company, people are that disposable. that really isn't right. i don't, i don't like that. so i like what i do when i have something to say, and i will say it. so i'm not disposable. ah,

ah, this invisible workforce, hiding behind your screen. there are those who feed algorithms for next to nothing . it's the people in charge of tidying up the web, the social media cleaners who work on sites like facebook or instagram. these workers are never mentioned in the sleep presentations of the silicon valley c e o . i started building a service to do that. to put people 1st and at the center of our experience with technology, because our relationships are what matters most to us. and that's how we find meaning and how we make sense of our place in the world. today with 2000000000 users, facebook no longer has anything to do with mark soccer bags. initial vision of the site with violent videos, heat speech,

and pointed graphic images. more and more content has to be deleted and it isn't always robots doing this job. and there are once again humans hidden behind the screen. determining if something has hate speech is very linguistically nuanced. i am optimistic that over a 5 to 10 year period, we will have a i tools that can i get into some of the you answers the linguistic nuances of, of, of different types of content to be more accurate and flagging things for our systems . but today we're just not there on that. so a lot of this is still reactive people flag it to us we, we have people look at it. these people are in charge of sorting and managing content on the network, facebook call them content reviewers. ah, according to their site, facebook has 15000 workers doing this job across the world. in ireland, portugal, the philippines, and the us. ah,

we contacted facebook, but the company refused our request for an interview. ah, so in order to meet these moderators and understand their rule, we identified facebook's main subcontractors. multinationals such as mature, cognizant or accenture. ah, we found this job offer for a content reviewer for the french market in portugal creek . why is one of the journalists in our team? he responded to the ad and was offered the job the before taking. he received this contract, which included his monthly salary, $800.00 euros a little over the minimum wage in portugal, with

a food allowance of 7 euros $0.63 a day. facebook isn't mentioned once in the document. even when directly ash, accenture refused to give the client's name. i was just wondering now that i took the job, i'm going there and i'm going. i was just wondering if i can know the name of the company i'm going to work for now. we can or will the name, you know, that we can not to say the name me . this is where greg, why we'll be working at the extent your offices in lisbon before getting started are journalist was sent to a welcome meeting. the footage is

a little shaky, as greek wise filming for the hidden camera. having the meeting with accenture. brig why isn't the only new employee 12 other people are starting the role at the same time? another french person, along with some italians and spaniards, and each our representative is running the welcome meeting. welcome you all my job as i do to help you all the relationship with after the vacation documents and social security paperwork, the small group finally find out which company they are working for. but it's top secret. you must have been told by clicking seem that you cannot mention. that's why working for the client is really very many. you can all mention anyone that are working for ok. if someone asks you where you work, you work for extension. ok. we still, we have this mandate,

they steal. so if i'm talking to some colleagues from a center, not because it was my work, i cannot feel that i work for facebook. okay, this is not allowed. it's completely like confidential. the work is that he's looking at the code names, confidentiality clauses, and a complete ban on cell phones. facebook gives you the life of a secret agent for 800 years a month. and if you're the chevy type, the following argument should shut you up pretty quickly. there's like an agreement and you cannot that agreement because by law we can do what we can punish you by law with, you know, it's confidential or cleaning up. social media is a bit like doing your family's dirty laundry. it has to be done, but nobody talks about why so careful? what does the job involve?

we continue discreetly with greg why before becoming a moderator. greg, why has to follow a 3 week training program? moderating facebook's content does normally involve deleting violent videos. are racist jokes. it's a lot more complicated. at the moment, the algorithms can't handle everything. every decision must be justified using very strict rules. this is what we learned during the training every day is dedicated to a different theme during the program. for example, nudity violent images or a speech on the agenda today. dark humour and jokes and bad taste. we will remove

a violet if the person that you see the image, we need to have a real person visit leave. if you are meeting and then going to be more what do we do when there's a lot of the event? who here's an example of an inappropriate joke about $911.00. it may seem over the top, but there are dozens of rules like this for each category, which can be difficult to get your head around. take nudity, for example, depending on what part of the body you see or their position. the moderator can't always make the same decision. ready here's an example from the exercises to better explain, greg, why decided to delete this particular photo, but according to facebook's rules, he was wrong to do so. in the feedback session,

the trainer offers this explanation. we can very simple and he said this is taking on the contact with the nipple. that's why i'm having so much trouble to understand. thank you. now to take picture of a photograph of a woman and you show. ready a tiny nipple. and for one tv, because we have a 100 percent coverage label. on the other hand, you're almost paying for the picture. and you don't do it because it doesn't look exactly right. yes. but you have, you're going from what you would have to

learn through applying facebook rules without questioning them. is the number one rule, a principle that will be drilled into you all day every day has to be life and you live alone that respective. and we just seem to like to do our job. sometimes we'll find it for them. john, because not my training program with the end goal of turning you into a machine. pedro worked for 6 months as a content reviewer for facebook and accenture. he agreed to respond to our questions, but only if he remained anonymous 2 years after leaving the company, he still remembers the numbing side of the room. you have to play by their game.

or else you will have a job at the end of the month. and that's the point where i just felt that was a robot and just doing as many pictures and videos as much as possible just because they was just that's the only thing i can do. they're just there with numbers and clipping enter numbers, enter numbers, and the hardest thing for pedro is trying to forget everything that he saw on that screen over 6 months for it's, we're not mentally prepared for all the stuff that they don't really give us. the inputs before and it just comes to you as a shock. this comes to like a wave here. have this in front of you and you can't really say yes or not. if you give me a 1000000 years to 1000000000 euros, i would not for me. i

in the wake of the 2nd high level meeting, where does the fraught china us relationship stand? the 1st meeting in anchorage alaska was an embarrassing failure for secretary of state blinking at the 2nd meeting. the chinese presented the americans with a set of demand. it would seem the stage a set for real negotiations and not just the at the know what, what was the the, and by the can mother can hard while we're on by now i should know, i should know moment a been any legal mon deals on miles like on them that are similar now, you know,

but for have an initiation national before you get all the solar is being given. but no, no, i mean, i mean i saw it in my in my name is the is your media a reflection of reality? ah ah, in a world transformed what will make you feel safer? types, elation, community. are you going the right way or are you being that somewhere?

direct? what is truth? what is in the world corrupted. you need to defend the join us in the depths or remain in the shallows. ah, the ah ah, what pedro described to us the wave of shock that washes over you unexpectedly is exactly what happened, a great one. it started around the 5th day of training during the practical exercises, a stream of her rhythmic images and unbearable videos that must be watched

closely in order to make the right decision. according to facebook's criteria, the same horrific scenes are unfolding on his neighbor's screen to take a glass of water. ah shoot one room. yup. on the on the got the a mobile. they get it. don't get to use the tool because you bought the new data. got only much screws, you can also do yours. it's like

this on a daily basis for greg why and his group. luckily, they can always rely on the useful advice of the trainers to feel better possible with one of the rain and it's a mac arena isn't quite enough to cheer you up. the business also has psychologists available for the most traumatized, moderators on this day, a video lasting several minutes brought them violence to another level for greg, why? during the break. everyone tries to shake off the shock by discussing the grim video. they've just witness was today and they will they play with saturday.

the guy who is other than the mom and i don't like the mom a baby then i come realizes the extent of the damage this job can cause when talking with a former moderator who is now a trainer like, oh, you're going to go. they just see people being in my brain like i came out running a close, you know, like i can not anymore take like when i

got enough burn. i mean the whole thing, but you know that they can watch running anyone that brings it why you have to care. there is a feel every day, like i'm cleaning the trash. right? you know, i know. okay. but at least they know that every years old i even 2 years after quitting the 1st pedro still has very vivid memories of certain videos. there's a few things that i saw. those things are gonna stay with me because i remember them as it was yesterday. very emotional, something i remember sometimes people used to like they were working, being productive and suddenly they just stand up and run out of the room. that's ok

because sometimes there's trauma built. just the and for pedro left him feeling helpless for me. but if you see someone getting murders really actually take the lead, for example, you just erase it out of the platform. you don't really go into depth of like calling the police for example. like never really feel content with what you're doing. you're just going round in circles and just flick bombards with all the stuff that can mixture of emotions that go through in one day, 8 hours. how many were you when you thought it was? we were 30 when we started 30 from that's 30. that started just decreasing month by month. until now there's only like 3 people. pedro claims that a lot of people struggle to deal with the rule and end up quitting. to understand

what pedro went through and what greg, why, and his colleagues are currently experiencing? we met up with a psychiatrist professor to rebuild be, is a specialist and post traumatic stress disorder. for example, he works with police officers who have been involved in terrorist attacks. we show him the footage, we filled the people . she was told that he considered the treatises of our project, this issue certain best sense of it from, from others. if emotionally to girls approve was the whole shoot. hello, control buffer menu up off on time. is that a do penny middle sandlewood go you per year? well, what's gonna happen if the actual quality, the indices you know, to say the measure of was susie powerful. the new

year, new office is skewed, but the united pathetic, thicker got his measure in forces employed in forces sick for member us it all situated it was due to no sit up a few with getting just because we also talk to him about the famous confidentiality classes imposed by facebook as good children to do so clever thought shortly if it not only did it possibly offered kia who was used to the school. napoleon, please walter, does it was you to see the whole move more going? the bags up there is a whole digital video hobbler who don't back to with

the trauma, stress cleaning up social media comes at a great cost. greg, why decides to quit? only 2 weeks later, still in his training period. ah, he received his paycheck just before leaving his hourly pay written at the top for euro's $0.62 gross. this is a tough pill to swallow for his colleague. ah. the ice cream shop. after our experience there, we contacted accenture. their response was a brief e mail that didn't once reference facebook. it did however, contain this phrase. the well being of our employees is our priority.

to finish our tour of the internet, trash cleaners the invisible workforce behind your facebook or instagram feed. we had one last meeting, sarah roberts is the leading researcher specializing, and those who work as moderators. she is a key figure in this field. we met her at the university where she teaches in california. she presented us with an analysis of the rise and development of content moderation. over the past year, we are talking about a scope and a scale of magnitude that has not been seen before. billions of things shared per day on facebook. hundreds of hours of video uploaded to you tube per minute per day and so on. the response has continued to be, we'll put more content moderators on it, which means that, that it continues to exponentially grow. it has gone from

a next to nothing kind of line item in the budget to being a massive, massive cost center. meaning it doesn't actually return revenue. it's not like a new product. it's just seen as an economic drain. and the way we manage that problem is by pushing it on to some low wage workers and to do it as cheaply as possible. because again, that stacks up when you double your workforce in 2 years that it does not come for free. this is why companies like facebook use subcontractors that according to this researcher, this isn't the only reason. it's about labor costs, but it's also about creating layers of lessening responsibility between those who solicit this kind of work and need it. and those who do it and where they do it, they remove themselves, they put themselves at a distance from the workers and their conditions. and it's not just your graphic distance, but sort of a moral distance. so when that content moderate,

or some years later alleges harm or you know, having trouble psychologically or emotionally because of the work that they did, then it may be possible for that company to just claim responsibility for that. even though ultimately they really are responsible because they ask them to do that work in the 1st place. despite these precautions, 3 former moderators filed lawsuit against facebook in the us. a few months ago. all 3 were working under subcontractors, all claim to be victim supposed traumatic stress disorder. the american company refused every request we made for an interview. they did, however, send us an email to explain how facebook, with its partners, pays great attention to the well being of content moderators working on its platform, which is an absolute priority. to finish up here, some of the latest news from the sector. while these ghost workers are left in the

shadows, it's business as usual for the companies working in this new sector. a few weeks after filming figure, a founder sold his company for $300000000.00. well, at least now, he has good reason to be happy. i i . ready ready i and the ah right now there are 2000000000 people who are overweight or

obese. it's possible to sell food that is fatty and sugary and faulty and addicted . not at the individual level, it's not individual willpower. and if we go on believing that will never change as obesity epidemic, that industry has been influencing very deeply. the medical and scientific establishment, ah, what's driving the because it's corporate, me procession 0 time and like, what do you call that? what is that word? is called communism right? only in communism with our state run countries, they have no recession, but they also have no way for anybody to have a life rather than being a slave. so okay,

that's where america is. hadn't been in my phone. and i don't, i just saw up dollar form isis fighters and they're now boarding a philippine naval ship in john $900.00. jeff, aren't abdulla still don't know, watch waiting for them. can i

get a hold of me will be someone like me seeking the best rights for the people. the children took goose and that should have the best education as theirs do every if the time about and continue to oppose this will be confronted. i want to confrontation to be political, if they don't allow us to be continued to, to, to seek their own domination of a scanner. and the way they incorporate that will give rise to a nation uprising without a doubt. and i'll be want to use

the disturbing revelations. bible gary, a health minister, as he admits cobra's vaccination failures, of course the country almost $10000.00 lime rushing athletes that the 3rd killed in the mix. keep not seen gold, it's left with the media and athletes increasingly seeing read the question that seems right to be them and the you and it comes under attack and the latest round of violence. and i've got to stop by the headquarters attack by would have been cool government gentleman with one of the security guard ah

5 ramos.